Customer Reviews for U-Haul Moving & Storage of Clarksburg

2387 reviews

1119 Anmoore Rd   Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

(304) 623-9045

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 623-9045

1119 Anmoore Rd
Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Told me one price over the phone then charged me over a hundred dollars more. I will never use uhaul again you cant lie to customers and then expect a good rating horrible way to conduct business!

amy D. 
Rating:
5.0

Customer did not leave a comment.

eric M. 
Rating:
5.0

The trailer tire had 8lbs of pressure and I barely made it back to the center for air. The lady who took care of me was awesome. Walked me through everything very nice and professional.ooo up

Vincent D. 
Rating:
3.0

Customer did not leave a comment.

Rich H. 
Rating:
5.0

Always great courteous service. Employees are very attentive to the needs of the customer. Well done b

james B. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

When I had my dad pick up the truck the (GM) he dealt with was very rude. Seemed like he was really annoyed he had to actually do something. Dropping the uhaul off we dealt with a different gentleman who was very short with us and basically pushed us out the door. I have used this uhaul place before and had a great experience with them I worked with a guy who took care of us very well and enjoyed his job!

Jeffrey Lee C. 
Rating:
4.0

Customer did not leave a comment.

William Jody D. 
Rating:
1.0

You all are a joke

John H. 
Rating:
5.0

Thought the 2 men i dealt with were both professional and personable. They both seemed to be working very hard, but made sure i had everything i needed.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Vincent O. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Kenadee O. 
Rating:
5.0

Customer did not leave a comment.

Chase Bryant C. 
Rating:
5.0

Customer did not leave a comment.

TINA F. 
Rating:
5.0

Great

James S.  |  Overall Experience 
Rating:
3.0

Not recommending uhaul to anyone ever again

Julie M. 
Rating:
4.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

RANDAL W. 
Rating:
5.0

Customer did not leave a comment.

roger D. 
Rating:
5.0

Great service thanks

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

NANCY ELLEN N. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
1.0

Customer did not leave a comment.

Danielle M. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Promotion would encourage your customers... Getting too expensive compared with other competitors

GERALD A. 
Rating:
5.0

Tried to drop off in Fairborn Ohio, but dealer refused to take trailer. Had to tow home and drop off at local dealer the next morning. Four hours out of the way.

john B. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

The lady I dealt with when dropping the truck off was very helpful.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Addition staff is needed to support the manager. When in there 2 weekends in a row. The manager was there by himself & there were 3-4 customers waiting.

Kurtis B L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY O. 
Rating:
4.0

Customer did not leave a comment.

JAMES CHARLES G. 
Rating:
1.0

The person who did my paperwork, was very rude! He seemed inconvenienced that I had cash, and that I needed a ramp in the truck! So he had to get me a bigger truck, did not tell me that it was more expensive, an gave me the wrong paperwork so I thought the gas was where it was supposed to be and I ended up paying almost $25 in gas that I was supposed to get back! I will not used this location ever again! Very in professional and rude!

Sarah Marie K. 
Rating:
4.0

Customer did not leave a comment.

Jim H. 
Rating:
1.0

First of all they gave me a truck with less than a 1/4 tank gas and switched my truck at the pick up site that was full. There was Ice all over the roof that blew off and hit my brand new truck following. I get to the glassboro store to return truck and the lady would not listen told her the truck has same amount of fuel as picked up and was verified at the customer service center and charged me 92 bucks extra for someone else to use my gas. So no didn't have a nice experience

Jim R. 
Rating:
3.0

I did the pick up with mobile phone option, and the company never put in the moving blankets. As there was no way to get them, I had to sit on hold for 20 minutes with Uhaul to get them taken off of my bill. Then I had to listen to my movers complain all day about not having moving blankets.

CHARLES HENRY JR R. 
Rating:
1.0

Because they overcharged me after I wrote the miles and stuff down before I took the truck from and after I dropped it off and they was way off on my use

Donald Ray Jr G. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR S. 
Rating:
5.0

Customer did not leave a comment.

rocco M. 
Rating:
4.0

Kyle is a delight to work with! He is personable and professional.

Cathy Elaine C. 
Rating:
5.0

Leave as it is. Great job.

James S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN LEE M. 
Rating:
5.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
4.0

Well we really like the speed in which we got a New van clean and fast service was good and all right with us really good experience. Thank you

Annie K. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The personnel was exceptional in service and courtesy, was taken care of by Kyle.

Kara F. 
Rating:
5.0

Great customer service

TINA M. 
Rating:
5.0

Pulled in and dropped the trailer and left. No problem.

Johnathon L. 
Rating:
5.0

Customer did not leave a comment.

Jeffery K. 
Rating:
5.0

It was a good experience and very easy to get in and out. Logan was very nice and did an awesome job!

CHRISTOPHER AAR G. 
Rating:
5.0

Customer did not leave a comment.

Suellen H. 
Rating:
5.0

I found the employee who was training under the manager to be friendly, engaging, and helpful. He connected well with both me and my son as customers. The store was well kept and had plenty of items in stock, some of which we bought.

Michael R. 
Rating:
5.0

Great customer service! Excellent experience.

M Chadwick D. 
Rating:
5.0

I love ‘EB breathing thing about my experience

Charles C. 
Rating:
4.0

The staff was great but they seemed under staffed overall. Everyone was great and hurried as best they could to help people but another person behind the counter would have made their lives easier. I believe because they were short handed they forgot the furniture pads.

Brandon B. 
Rating:
5.0

Excellent customer service at all points.

Judith W. 
Rating:
5.0

Only to explain to the customer the potential pitfalls related to the fuel cost and service fee if added by UHaul on return of the vehicle. If it was explained to me, I missed it (which is possible), but I have today been advised that UHaul will issue a credit for the amount of the service fee. Otherwise you have a great staff there at Anmoore, WV.

Herbert Randell C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ALICIA RENEE D. 
Rating:
5.0

Customer did not leave a comment.

Diane Y. 
Rating:
5.0

Great service....professional, efficient, and exactly what we needed. U-Haul website, too, is excellent. Thanks so much!

Suellen H. 
Rating:
4.0

Didn't like that dolly in my way we actually broke the seal on it I didn't even use it and the pads were up there in a little annoying too

Timothy Wayne R. 
Rating:
4.0

Customer rep was very accommodating, removing all snow and making sure truck was warm and rear door latches were not frozen. Good job.

FRANK G. 
Rating:
5.0

Nice service and very helpful.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Customer did not leave a comment.

LARRY WEST C. 
Rating:
5.0

Kyle and the rest of the staff were very friendly. The whole process was very smooth. Highly recommended!

David Adam N. 
Rating:
4.0

Customer did not leave a comment.

James Anthony S. 
Rating:
4.0

The van I rented was well maintained and worked perfectly. The young man that waited on me was very polite and efficient. The entire experience worked out very ell.

Ricky Alan S. 
Rating:
3.0

Make sure trucks are cleaned out. There was broken glass inside. Prices are ridiculous, if you cant use trolly witbout paying extra dont put it in there and take up space.

Daniel Lee N. 
Rating:
4.0

I waited approximately 45 minutes on hold to make a reservation for a truck rental. I dialed the local number but that put me into an out-of-town customer service center. It was a very bad experience but I needed to rent a truck so I just had to wait and wait.

James Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Hobert F. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Kyle Lanham and the rest of the staff were very friendly and helpful with our move from Colorado. Could not have asked for a better experience.

michael e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Mark S. 
Rating:
5.0

Customer did not leave a comment.

Karla Ann S. 
Rating:
5.0

The vehicle had a check engine light on, and had horrible gas mileage - I drove less than 50 miles, and did not drive less then 5 miles each time I started the vehicle - I had to refill it with 5 gallons of gas to get it where it was when picking it up. I did not pull a trailer, did not load more than 1000 lbs in it, and drove it easy, I was expecting about 3 gallons. A used face mask was in the door pocket.

Frank W. 
Rating:
3.0

Person assisting me didn't know what size hitch I needed to buy to pull trailer. Didn't verity that I had already paid for rental.

Nathan B. 
Rating:
5.0

I was very happy with the staff and store. My only problem was with the Uhaul app. The after hours return process was very confusing and the tried to charge more than the contract

THOMAS FRANCIS L. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Joseph Mark S. 
Rating:
4.0

Customer did not leave a comment.

Norman S.  |  First Impressions 
Rating:
5.0

A hitch I purchased online I could not pick up at the location where I picked my cargo trailer up from, as it was not an official U-Haul location. I was taking the cargo trailer one way so I was not returning it at the same location I picked it up at. When I returned the cargo trailer upon reaching my destination, the representative removed that charge from my balance due, and did so without any complications.

Tara M. 
Rating:
5.0

Customer did not leave a comment.

Haley B. 
Rating:
5.0

Customer did not leave a comment.

LESTERB H. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
4.0

Double check on the furniture pads given because I was shorted 2 bunches that I ordered/paid for and it was too late to go back and get them. Now some of my furniture has been nicked up from the move. This I am NOT happy about. I was reimbursed for the furniture pads, but that won't help the damage to my furniture.

Jean M. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA LANAE B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Kyle is my favorite employee there. He has an amazing work ethic and is always friendly. I rent from this location a lot. As a business owner, he stands out as a great asset. I hope you promote from within. He definitely needs looked at and put on the HR and DM bench of individuals to move up!

Andrea D. 
Rating:
4.0

Customer did not leave a comment.

Mohamed M. 
Rating:
5.0

I was very pleased with the thoughtful attention I was given to all of my needs. A big thank you to your staff, they were great.. I would not hesitate to recommend them to all of my friends.

deborah a R.  |  Overall Experience 
Rating:
3.0

I was not told when I picked up the trailer that I had to have it back in 6 hours. I brought it back 30 minutes over and was changed an extra 6 hrs. Does not seem right since they didn't say anything about it when I pick up the trailor.

Keith R. 
Rating:
5.0

The guy working was extremely nice. Very pleased.

Justin W. 
Rating:
5.0

Nothing.

KYLE S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
4.0

I rent weekly for my business. The same individual usually waits on me. I believe his name is Keith. He is very friendly and efficient. The poor man is usually at a running speed because the other individuals at the counter act like they can barely move. Excellent employee! If I had a position for him, I'd offer him a job myself. He definitely goes above and beyond! He needs recognized for his dedication and work ethic! It's rare to find employees that care this day and age. After 20 plus years of business development, I would definitely know.

andrea D. 
Rating:
5.0

Customer did not leave a comment.

siomara a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy E.  |  Overall Experience 
Rating:
5.0

This was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....

Shari W.  |  First Impressions 
Rating:
5.0

We had a wonderful e presence at uHaul. We rented our storage unit for 4 years and felt our experience the entire time was exceptional. We simply had an opportunity to downsize a bit more, which no longer required the use of a leased unit. Thank you for a great experience.

KIRK C.  |  Overall Experience 
Rating:
4.0

The only thing is my storage was due on the 15th of march and i moved out on the 3rd and was not offered a refund for the 2 weeks i had left that i paid for

Karen G.  |  Overall Experience 
Rating:
5.0

I loved my experience with this store! I first went there to get boxes for my upcoming move. From my first trip there they were friendly, helpful, and kind. There was not enough they could do.

cheryl c.  |  Overall Experience 
Rating:
5.0

Convenient, easy access, great service.

robert f.  |  Overall Experience 
Rating:
3.0

The computer system sucks. I signed up for autopay and it did not happen, I wound up paying late fees... Mice got into two of my boxes...

max p.  |  Overall Experience 
Rating:
5.0

Truck was bigger then what I needed....but customer service was great

nowland a.  |  First Impressions 
Rating:
5.0

Great, helpful staff!

Cara T.  |  Overall Experience 
Rating:
5.0

Great facility. Friendly staff. Would use again.

Robert P.  |  Overall Experience 
Rating:
4.0

All my needs were met as I was first in line however there was only one employee onsite so others who showed up after me were required to wait. Personally, my experience was good and will be back.

eric k.  |  First Impressions 
Rating:
1.0

The person who signed us up was new and inexperienced which was not the problem. The problem was that the manager refused to help him and played on his phone the entire time ignoring clerks questions

joe a.  |  First Impressions 
Rating:
4.0

No comment

Deborah S.  |  Overall Experience 
Rating:
5.0

Great employees and great service.Will use there service and products again.

Dorn M.  |  Overall Experience 
Rating:
4.0

I made a reservation and when I got there I was told there wasn’t a climate controlled unit available, even though I had the confirmation email. He did find me one but you need a better process.

MICHELLE R.  |  First Impressions 
Rating:
5.0

Knowable employees and great service

Dorn M.  |  First Impressions 
Rating:
4.0

The guys in the office were very friendly and willing to help when I lost my key. I’d store my extra stuff there again if necessary.

LAURIE W.  |  Overall Experience 
Rating:
1.0

I’ve tried calling numerous times to find out the status of my belongings and got a call today. I called back and was told my info would get passed along and never was contacted back

Richard p.  |  First Impressions 
Rating:
4.0

We were very happy with the service. Easy access and clean environment. We had an upper unit and the stairs made it a bit difficult. However, we did have an option when we chose our unit. Pleased.

mike f.  |  Overall Experience 
Rating:
5.0

No complaints!

LYNN E.  |  Overall Experience 
Rating:
5.0

We were very pleased with our time renting storage from this U-haul facility. The staff is always friendly and helpful. We will definitely reccomend them and if we ever need storage again they are it

Mary K. K.  |  Overall Experience 
Rating:
4.0

Now knowing that Uhaul will not prorate reimbursable of an early move out has me question what the actual customer relationship this giant company has, and how it can prey on the average storage user.

Geoffrey F.  |  Overall Experience 
Rating:
5.0

My favorite Uhaul place! Employees are awesome... Friendly and always willing to help in any way they can. Being in the military, they even coded my unit so I didn't have to worry about it. Thanks!

Melissa B.  |  Overall Experience 
Rating:
5.0

Kenny and John were both GREAT to work with! They are very knowledgable, respectful and friendly! I would highly recommend this UHaul location!

Gigi V.  |  Overall Experience 
Rating:
4.0

👍

Anthony D.  |  Overall Experience 
Rating:
5.0

I experienced some of the friendliest people representing uhaul at the mobile hwy. Pensacola FL location and the Clarksville wv. A customer couldn't ask for better service.

BRIGGETE C.  |  Reservation 
Rating:
2.0

Paid the extra money to rent a climate controlled room as I have done the last three years so I didn't have to worry about mold and this year when we picked our stuff up it was all COVERED in mold..

Karin D.  |  Overall Experience 
Rating:
5.0

We are extremely please with your services. Thank you!!

Mary K. K.  |  Reservation 
Rating:
5.0

Great facility overall. Staff was great!

Sara M.  |  Overall Experience 
Rating:
2.0

They over charged my by a day that’s bad business if you ask me

rhonda g.  |  Reservation 
Rating:
1.0

My reservation was canceled without my knowledge and when I arrived I was given the option of a unit WITH NO ROOF or a unit half the size of the one I originally reserved.

Hilary A.  |  Reservation 
Rating:
4.0

The unit reserved for me by was not available. However, the gentleman at the Clarksburg location was great! I had to choose a more expensive unit ($30 more) but due to the free month, I took it.

Yann N.  |  Reservation 
No reviews have been submitted for this location.

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