Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

530 reviews

3605 Sams Rd   Clarkston, GA 30021
(@ Montreal)

(404) 296-1492

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(404) 296-1492

3605 Sams Rd
Clarkston, GA 30021
(@ Montreal)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Manager Wynn was very good with helping me out and was very patient with me until the end of me needing help.

IVORY W.  |  First Impressions 
Rating:
5.0

They are helpful, very convenient.

Patrick E.  |  Overall Experience 
Rating:
5.0

Will use again thanks for everything

LINDA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIBLE M.  |  First Impressions 
Rating:
5.0

The help and care that was shown from the workers was greatly appreciated… Wynn is the definition of customer care… I was satisfied with my experience renting from uhaul

Maria (Mario) F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tanya L.  |  First Impressions 
Rating:
5.0

Thank you all so much for a job well done

GARRETTE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valarie L.  |  Overall Experience 
Rating:
5.0

Ms. Wynn and Ms. Tommy were phenomenal after I was mistreated at the Memorial Drive location.

Delisa B.  |  First Impressions 
Rating:
5.0

Wynn was great she was very helpful

MOHAMMAD H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yolanda M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

irma s.  |  Overall Experience 
Rating:
5.0

The staff was very friendly/helpful

Lynn B.  |  First Impressions 
Rating:
5.0

Thank you! They are very helpful!

giselle e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE M.  |  First Impressions 
Rating:
5.0

Laura was great! Helpful and professional.

Partitions I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua M.  |  Online Move In 
Rating:
5.0

Front desk lady was very helpful and friendly!

boanerge hernan z.  |  First Impressions 
Rating:
5.0

We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.

Ria C.  |  First Impressions 
Rating:
5.0

Tell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys

Fulton J. 
Rating:
1.0

It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.

nathanette h.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

homer H. 
Rating:
5.0

Customer did not leave a comment.

Tyaisha F. 
Rating:
5.0

I really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It's nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.

Rhonda R. 
Rating:
5.0

Customer did not leave a comment.

BYRON H. 
Rating:
4.0

Customer did not leave a comment.

Thanh M. 
Rating:
2.0

Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.

melissa C. 
Rating:
5.0

Customer did not leave a comment.

jessica K. 
Rating:
5.0

Customer did not leave a comment.

Will G. 
Rating:
4.0

Customer did not leave a comment.

Maurice S. 
Rating:
1.0

Uhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.

Juawana H. 
Rating:
5.0

Customer did not leave a comment.

Chandra F. 
Rating:
3.0

Customer did not leave a comment.

Lydia D. 
Rating:
5.0

Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.

Michael S. 
Rating:
1.0

Unpleasant attitude from employee.

Heaven D. 
Rating:
5.0

Customer did not leave a comment.

Jonai M. 
Rating:
4.0

The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

darlene L. 
Rating:
4.0

Very helpful staff!

Kimberely P. 
Rating:
4.0

Customer did not leave a comment.

Vince G. 
Rating:
4.0

The truck needs to be replaced. It has a log of damage. The service was great. thanks

Dwayne W. 
Rating:
5.0

Customer did not leave a comment.

Dianne H. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Melanie J. 
Rating:
3.0

Better rental customer parking

Rob B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey B. 
Rating:
4.0

Great people on duty when I turned in the trailer. It was a pleasure to do business with them.

Robert D. 
Rating:
5.0

Customer Service Is Great!!!

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

clayton G. 
Rating:
5.0

General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!

MICHELLE G. 
Rating:
1.0

Bad customer service

Chuong V. 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
3.0

Customer did not leave a comment.

FREDERICK M. 
Rating:
5.0

Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!

Anne J. 
Rating:
5.0

I believe everything good and easy enough for all customer. Perfect!

Ye A. 
Rating:
5.0

Nothing the customer service were the best people

DAALO S. 
Rating:
1.0

We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.

tara B. 
Rating:
5.0

Fast, efficient, and courteous service.

ALLAN R. 
Rating:
5.0

The owner and staff are very helpful and friendly. The location is close and convenient to my home.

Mac B. 
Rating:
5.0

Awesome people work there

catherine A. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

NIZARALI J. 
Rating:
5.0

The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best

Rhonda W. 
Rating:
5.0

All of the staff we worked with were very friendly! Keep it up :)

Chelsie B. 
Rating:
4.0

Customer did not leave a comment.

Royal C. 
Rating:
5.0

They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.

Rena B. 
Rating:
5.0

Nothing . Agent Mr.MLee Was awesome great customer service

RORY P. 
Rating:
2.0

Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior

Tierra B. 
Rating:
5.0

Nothing, great job! Keep up good work.

marcella B. 
Rating:
5.0

Customer did not leave a comment.

gina R. 
Rating:
5.0

Great service! Kudos to management!

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
4.0

Customer did not leave a comment.

Hayden S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

Marvin B. 
Rating:
4.0

Customer did not leave a comment.

Ada N. 
Rating:
5.0

I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.

Pharoah M. 
Rating:
3.0

Clearly indicate where after hours drop offs should park.

Christopher S. 
Rating:
5.0

Good Courtesy service

Mentor M. 
Rating:
5.0

everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.

john B. 
Rating:
5.0

Customer did not leave a comment.

kimberly G. 
Rating:
4.0

Excellent customer service!!

Denesie W. 
Rating:
2.0

The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.

adesoji F. 
Rating:
5.0

Customer did not leave a comment.

Davion H. 
Rating:
5.0

The young lady was very helpful when I had trouble with the gear shift.

Clasie D. 
Rating:
5.0

Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.

TONYA F. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

OVOY H. 
Rating:
5.0

Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!

SANNYU N. 
Rating:
5.0

Super easy and super clean.

Craig T. 
Rating:
5.0

Very nice, organized and professional. I highly recommend.

Brittney M. 
Rating:
5.0

Customer did not leave a comment.

KENNY J. 
Rating:
5.0

No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.

Tamika C. 
Rating:
5.0

They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!

Jonathan P. 
Rating:
5.0

Mr Lee was great thank you

venus C. 
Rating:
5.0

the lady who handled me was very professional and very friendly and very helpful ++++rating

Pearl B. 
Rating:
5.0

Shontavia was very professional and accommodating. I will use her location again in the future for sure.

Jill H. 
Rating:
5.0

Customer did not leave a comment.

LEGESSE E. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Roderick R. 
Rating:
4.0

Enlarge and enclose (fence) parking when must leave personal vehicle overnight.

DANNY W. 
Rating:
4.0

Customer did not leave a comment.

Denise A. 
Rating:
3.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
5.0

I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!

Moges I. 
Rating:
5.0

Good customer service

TOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Thank you

Damien G. 
Rating:
5.0

Customer did not leave a comment.

Sheryl S. 
Rating:
5.0

good

mark Y. 
Rating:
5.0

Excellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.

MENDE H. 
Rating:
4.0

Customer did not leave a comment.

yonatan A. 
Rating:
5.0

The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Nigel W. 
Rating:
5.0

Have more trucks available

DOUGLAS L. 
Rating:
5.0

I would say have more trucks available, but I should've reserved a truck prior to that day. So no complaints here, great customer service and at the end of the day I was able to rent a truck to move my things out of storage and into my new home. Thanks to the staff at the Clarkston,GA Sams Rd location and the team at 1800GOUHAUL.

JAMES D. 
No reviews have been submitted for this location.

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