Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.
Wynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.
My overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.
Our groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.
The alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.
Very satisfied with staff customer service!!
Need new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn’t owe. I moved out in February and here we are June 25 and y’all still calling with the scams. Please don’t even get me started on where they uhaul is located and how it looks👎🏽👎🏽👎🏽👎🏽👎🏽 This place needs to be shut down!
Great helpful positive and polite manager.
Front desk lady was very helpful and friendly!
Ms. Wynn and her team are a valuable asset. 👏
My experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.
Good
They were very Professional.
Easy-Peasy move-in thanks to Wynn and her team!
My stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together
The ladies were very helpful and attentive to my needs!!!
Ms Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.
The services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had
Very accomadating
It is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.
This location is great ,and it was ease accessibility. The worker onsite is helpful as well!
Team is flexible, patient and always there when I have questions.
We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.
Thank you
Customer service is awesome
Wynn made an otherwise stressful day a breeze. So kind and so friendly
My experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I’ll come to Northern Ave in Clarkston every-time for all my unit and storage needs.
Customer service is awesome 10 star
The property manager was awesome
I completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.
Clean facility, friendly and helpful staff, we had an great experience here!
Thank you !
No comment
After 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Thanks
Easy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.
It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.
U-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!
good experiance
I used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.
All was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary
The terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service
