The agent overcharged me ,and he charged me for an extra day and didn't explain anything. Hit me with a 28 dollar insurance charge I neither asked for nor wanted . I won't go there again . The truck I rented had so much play in the steering column it made me nervous,and when I returned it and mentioned it the agent acted as if it were normal,someone is going to get hurt. again I say I will not return to that location again!!Allyn D.
Customer Reviews for U-Haul Moving & Storage of Clinton
Clinton, MA 01510
(Rt 110 Near Lancaster)
Services at this Location:
- Mon-Sat: 8 am - 6 pm
- Sun: 9 am - 3 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nick F. | Overall Experience
Smooth sailing easy process for rental pickup and return of the trailer.Ditmars V.
You should stop charging hidden fees, such as overnight return fee. I'm amazed that you haven't been taken to the court. Nobody explained to me that there was such a $20 dollar fee for overnight return. Neither the contract has this provision. I will avoid using U-Haul in the future and make sure my families and friends know about your lack of transparency and deceitful business practice.RAFAEL R.
Antoine was great, super helpful and very informative.Joshua A.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Steven J.
Customer did not leave a comment.Herbert B.
Customer did not leave a comment.Joseph A.
Overall security is very good and the RV spots under the roof shelter are excellent for storage. The access road around the RV storage tends to not drain well, gets muddy , and could use some more crushed stone, slope and runoff work.Tony F. | Overall Experience
Customer did not leave a comment.Jason B.
Customer did not leave a comment.CARLEEN P.
Customer did not leave a comment.RICHARD G. | Overall Experience
Excellent customer service. I would rent here againCharles W.
Customer did not leave a comment.Kenneth H.
Knowledgeable and friendly staff. Easy transaction.Kurt S.
Sign said stay in vehicle when returning truck. No one came to the truck. Had to walk in.Gunter S.
Customer did not leave a comment.BRIAN S. | Overall Experience
DO NOT RENT CARGO VANS WITH REAR WHEEL DRIVE IN THE WINTER. A 2 1/2 HOUR TRIP TOOK 4 1/2 HOURS WITH SLIDING ACROSS THE ROAD ALL THE TIME. NOT AT ALL HAPPY THAT WE WERE NOT GIVEN THIS INFO PRIOR TO DRIVING THE VAN. NO WINTER SUPPLIES IN THE VAN, NO SAND,OR SHOVEL WHEN YOU GET STUCK. THANK YOUKevin M.
Customer did not leave a comment.jack s. | Overall Experience
Great service by very nice people at Clinton !!! Had the rental truck warming up for me ;-)David D.
Everything was just fineSean H.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Randy D. | First Impressions
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Amy H.
Very satisfied witt every aspect.lorraine m. | Overall Experience
Please thank Christ from the Clinton Uhaul. He was so helpful and really allowed us to be socially distant. He was super kind and went above and beyond to meet our needs. We tried to tip him and he refused. Please give him a bonus!! A true gem!KAREN G.
The experience was very smooth. From placing the initial request to pick-up all the way through drop off, interacting with the staff was a seamless & safe process.John P.
Customer did not leave a comment.Padraig D.
Tammy was very helpful and kind. Made doing business easy and pleasurable!!!John F. | First Impressions
The woman at the desk was extremely helpful and personable. I would recommend 10/10Coleman P.
Tammy went above and beyond! Great assistance and I would recommend coming back to this location. Job well done!Michael M.
Rachel was wonderful, friendly and competent. One of the folks at Leominster also helped Jon with his lights. We'll definitely use UHaul, especially in Clinton! Thank youDeborah B.
The online pickup was a little clumsy...it wrongly identified the truck I was to pick up...it failed to register my DL, (insisted that it was expired)..fortunately there was a staff member onsite who fixed the issues otherwise i would not have been able to rent the truck.NIGEL A.
The two employees lady were so helpful and professional. Will definitely recommend to people in the areaAMY R.
customer service was very good. helpful and friendly.Harry H.
Everything was done well. Sales attendant helpful and courteous. Equipment was clean and performed wellHarvey P.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.MAX A.
Was overwhelmed by there impeccable capacityVICTOR B. | Overall Experience
Only complaint would be pricing. When people are spending money to move and paying rent it's hard to drop almost $3,000 for a uhaulNicholas D.
Customer did not leave a comment.Faris K.
Customer did not leave a comment.JERRY F.
Offer a receipt.Dale L.
Customer did not leave a comment.John C.
Everything was excellent. Tammy was very helpful and friendly. She was great.Jamie L.
Customer did not leave a comment.Stephen O.
I arrived at 9:00 AM Check in was not bad It took about 20 minutes. But when I went to the truck I was there one more hour trying to open the truck cargo door as it was frozen shut No one there was able to help. I returned the truck the next morning I arrived A few minutes before 9 . I was told that they were taking care of customers and I should leave the key as it would be a long wait to check in. They would send me my final receipt. I got the final receipt with surcharges that the truck was returned late after 11 am so I was charged extra insurance and some charges for the next day. I immediately called uhaul customer service for a refund but it took me several tries because the phone disconnected the first time. I will never use clinton, MA location again. I will still use uhaul when I need to but only a location like Northboro mass that is well managed.Angelo M.
Top notch service and experience!. Job well done!MOHINDRA S. | Overall Experience
The facility on High St in Clinton is exceptional. The office is extremely well stocked and neat and organized. What makes this facility so special is the outstanding leadership of Tammy the manager. She is always so helpful and caring to the customers. Moving is a stressful time and Tammy's calming and supportive demeanor always picked up my spirits. She is truly a goodwill ambassador for Uhaul and I am thrilled to recognize her efforts on this post. FYI I used your facility for 2 one way rentals as well as storage. Dan R.Daniel R. | Overall Experience
I can't think of anything the service I received was excellent!Linda C.
Very happy with the service/everything.Max A.
There were two employees there yet only one person was checking people in while the other sat there and chatted. I was in line for a half hour and then was told I could have checked in virtually. By the time I got to my van there was a line of 8 people waiting to be checked in. Also the employees were NOT WEARING MASKS AT ALL. And it wasn't as if they had them pulled down - they didn't have them on. It was very concerning. I almost called the health department.Stephen K.
Customer did not leave a comment.Nick F. | First Impressions
Customer did not leave a comment.Susan M. | Overall Experience
Tammy the general manager did an outstanding job Very helpful with setting me up with a truck to meet my needs. Good operation in ClintonLisa B.
I worked with Tammy and she was great. She explained everything clearly and helped me get in to a moving truck with no hassle. When finished, she went over all the charges and provided my a receipt related to my storage move out. She was great & highly recommend this location.Carrington C. | Overall Experience
The computer system that checks people is always very slow. This is not limited to this location, it's the same all locations. The POS system has had trouble processing my debit card each of the last 10 visits to 2 different U-Haul locations. At this point I just hand my card to the person behind the counter so that they can process it, I don't even try putting my card in the machine.. This is certainly not the most secure way to process cards. The person that checked me out was a great at what he did. He got me out as quickly as he could. The price was reasonable, the tuuck worked well.David P.
Tammy Thompson the Gen Mgr was knowledgeable , professional and always smilin. A pleasure to work with.Paul E. | First Impressions
Clinton Uhaul. Very curious and professional. Making sure to constantly apologize for the wait. Not needed but still repeatedly did apologize. Made sure the customer was happy !! Young lady was on her game for sure !Brian R.
God blees AmericaðŸ‘Martin O.
Customer did not leave a comment.Todd S.
Very good management.Carole L. | Overall Experience
The lady at the desk Tammy was real helpful.Thomas B. | First Impressions
Tammy was excellent and very helpful. I was thankful for her kindness. It was needed, the general customer service people on the phone were wretched. Rude, disrespectful, and unempathtic. I can confidently say that I hate u-haul customer service. As a side note the passenger side front indicator fell out of it's housing 5btimes during the trip until I was forced to duct tape it in placeMatthew B.
The last two times I had to go in there was a wonderful woman working there. She has shoulder length dark hair. I want to give a major shout out to her. She is friendly and so helpful.Ashley T.
Customer did not leave a comment.Dick B. | Overall Experience
Hire one more person... you always have just on staff on duty.Murlene M.
Customer did not leave a comment.Diane K.
The manager Tammy was very pleasant and helpful. The truck rental process and return was easy and quick.Sharon M.
Customer did not leave a comment.Thomas M.
Excellent experience. Tammy was professional and a pleasure to work with. Her customer service skills are top notch.Martha J.
Really great staff members there, was willing to help with anything I needed. Very easy for a first time mover, would recommend this Uhaul.Alison T.
Customer did not leave a comment.liam n. | First Impressions
Great ServiceJerome F.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Merle G. | Overall Experience
Tammy Thompson was very helpful and friendly and the facility was very clean and well organized.Richard B.
Tammy was the best.Russell K. | First Impressions
Super easy to deal with the management ten here. Very clean and efficient operation.Leonard C.
Customer did not leave a comment.Jay M. | Overall Experience
Customer did not leave a comment.Darlene F.
Customer service was exceptional. Tammy was professional and was very helpful.Stephen M.
Wonderful greeting and assistance by the manager,full explanation of the services. Directions to our unit were easy to find.she was a delite!John I. | First Impressions
Customer did not leave a comment.Allyn D.
Just a little miffed because they demanded a second phone from me and a name. When i resisted, could have couched the request in some language like " sorry but company policy and the computer won't print out a rental agreement without it."David S.
It was all very well handled and an easy and seamless experience. Very nice.Donald T.
Tammy store manager was great and helpfulMurlene M.
Customer did not leave a comment.Cara M.
The owner did NOT wear a mask and put me and my family at risk. What else didn't they do? Did they not clean the equipment? Will never use them again.Lorena M.
Customer did not leave a comment.Katybeth B.
Sales associates were VERY helpful. The van I rented was extremely clean I was very happy with the service.William C.
To change the maniger. Very inrespectful person.manuel R.
Excellent customer service from Tammy. Very prompt to assist and answer questions r/t the rental equipment.Manuel F.
Nice people in the front deskDaisy A.
Customer did not leave a comment.John V.
Customer did not leave a comment.Gail B.
let people know what the Haul/Tow light is.Ben M.
Customer did not leave a comment.terry k. | Overall Experience
Customer did not leave a comment.Omar S.
My pickup location was changed after reservation was made online. Someone called me to change my pick up to a further location ultimately costing me more money in miles. When we went to pick up the truck at the time confirmed both online and over the phone with a representative, the location was closed. We were lucky enough to catch someone leaving who was able and willing to help us. After I returned the truck I was called the next day to ask if I had returned it. Over three weeks later multiple charges were charged to my card with no email, no receipt, no communication or confirmation. I tried calling multiple locations and customer service lines for information but have been unable to speak to anyone. I've contacted the online chat line and continue to be directed to phone numbers that ultimately lead to full voicemail boxes or never-ending hold music. That's just the experience with customer service. The truck itself had a broken latch that was not shown to us, it was extremely difficult and dangerous to open and resulted in my friend injuring herself trying to open the back. It was dirty and the light in the back did not work which made packing during my overnight reservation extremely difficult. Speaking with customer service over chat was also extremely disappointing. A representative named Lilliana just directed me to the Uhaul FAQ and gave me the same 1800 number that was never answered. Overall two thumbs down for a very unpleasant experience during a very stressful time.Christina D.
Tammy Thompson the U-Haul Manager was a complete professional during the whole rental process and was a pleasure to work with today. Her assistant, Eddie was also very helpful as well n got me rolling this morning. Thanks. Paul â€œHollywood â€œ EricksonPaul E.
The staff were excellent!!!Susan R.
When you call you don't get a 20 minute wait.Barbara Q.
Great onsite customer serviceKenneth M.
Overcharged repeatedly but on auto pay Idiots at the office could never fix issue Home office not much better Keep increasing pricesSCOTT S. | Overall Experience
nice friendly staffWilson W.
We love Tammy!!!Christopher S.
Tammy was excellent!!!!Leigh L.
Customer did not leave a comment.James T.
Hire a second person to wait on people. Every time I went in, there were 2 or 3 people waiting in line, which would be ok if transactions were one or two minutes, but they seem to be 5 to 10 minutes with the questions people ask.Sally C.
Customer did not leave a comment.Alvaro G.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.RICHARD A. | Overall Experience
Customer did not leave a comment.Lindsay T.
I really like the woman that assisted me. She was very nice and went out of her way. There was an issue with my car. The people at U-Haul Worcester, MA who installed the hitch did not do it right and the light wiring was not working. She waited for me For about an hour after the store closed so that I can drive over to Leominster location to get it looked at and return to get the trailer.Benjavan U.
Be responsssable. I did a reserve, two hours earlier i personally stop by to confirm the vehicle pick up which will be at two hrs later but, when i wend there, there was not truck because they the truck to other person under my reservation number and under my name.manuel R.
Moving is stressful, I had Tammi helping me upon pickup of the truck. She was smiling and friendly and helped me laugh and it definitely started moving day off on the best foot possible. I appreciate her great attitude and friendliness! Also Antoine helped reserve the truck for me and he was also very helpful!Tony S.
Tammy was wonderful! She did her job well and made sure everything was just how I needed it. I highly recommend this location. I was very happy and it allowed me to have a great moving experience.Jeffrey S.
Customer did not leave a comment.Donald K.
Our experience with Tammy was great! Even in the midst of a huge move weekend, she was friendly, made sure to give us all the details in regards to rental, and return of vehicle. We appreciate her service during a difficult weekend. Thank you!Lisa K.
Worked exclusively with Tammy. Excellent customer service. Would recommend your business and would tell them to ask for Tammy.bob c. | Overall Experience
They were great! Hooked everything up for usScott O.
The local place was great. The system overall needs much improvement. Reserving online appears to be a firm reservation only to get a phone call A day or more later saying that it's not possible. Then we reserved on the phone, got to Clinton, and our reservation had been bumped. Moving days are incredibly stressful and complex. UHaul needs a better system.James P.
Tammy is awesome! She is very hospitable, gave me the equipment in very good condition and was willing to step up and help me despite having shortage of dollies due to busy College moving schedule. She was very kind and courteous. Awesome experience!NAGARJUN B.
Staff was always helpful and friendly. Whole process of moving in and out was easy and convenientRichard M. | Overall Experience
Customer did not leave a comment.Margaret M. | Overall Experience
Tammy went above and beyond to help us make our move as simple as possible, and when I did stupid and made a mistake or misunderstood something she was incredibly forgiving and helped set things straight. Will definitely refer family and friends with moving/storage needs and when the time comes, I’ll be back!Zachary H. | Overall Experience
Tammy was amazing to work with!! Very helpful!Stephanie S. | Overall Experience
Tammy was very professional and friendly will definitely use u haul againelizabeth j. | First Impressions
Customer did not leave a comment.edmund d. | Overall Experience
Customer did not leave a comment.Suzanne C. | Overall Experience
Customer did not leave a comment.RICHARD G. | Overall Experience
As a repeat yearly customer, I do not appreciate the attitude and argumentation I received from same person on two separate occasions. I'm a paying customer, I do not need this guy hollering at me .I'll go elsewhere this year.Mark M. | Overall Experience
Customer did not leave a comment.Yandry V. | Overall Experience
Customer did not leave a comment.Sheila M. | Overall Experience
U-Haul made my move much less stress free than I thought it would be. Thank you!Mary P. | Overall Experience
I was very happy with my experience. I no longer had the need for storage space. But if my needs change, I won't hesitate to rent space again.CHRISTINE C. | Overall Experience
Always received excellent service...Suzanne C. | Overall Experience
Great experience.Janet S. | First Impressions
Scott was terrific . Explained the whole process and everything worked just as Scott explained to us . Excellent customer service!Richard M. | First Impressions
I had a very positive experience here. Staff was very helpful with attending to my needs. I decided to rent a storage unit and will be recommending your facility to others.David W. | First Impressions
We needed short term storage at very short notice. A 10'x30' happened to be available and we took it. The curbside access and extra size made loading and unloading very efficient.EVAN S. | Overall Experience
The staff is súper friendly and shows true interest in a well planned travel exoeriance . I highly reccomend the storage facility in Clinton mass.BOBBY H. | Overall Experience
The new manager was very helpful and friendlyNANETTE L. | Overall Experience
Staff is super friendly and helpful. The unit is cleaner than one i rented in the same facility some years back.James H. | First Impressions
Chris is beyond excellent, concentrating on customer service. Makes a huge difference when you're under stress doing difficult things like moving and storing!Paula N. | First Impressions
Very well run very professional I was impressedperry b. | First Impressions
Cris the manager is a great guy. You’re lucky to have someone like him running your placeBYRON D. | Overall Experience
Great experience!Sheila M. | Overall Experience
No commentteresa s. | Overall Experience
Chris was did a great job handling all my storage and truck rental needs over the past year with Uhaul I saw 2 store managers and Chris was by far the best.. Best,Matthew B. | Overall Experience
Well run facility!KARL J. | Overall Experience
The UHaul website does not provide the convenience it advertises. This is my only criticism of the storage location.Claire M. | Overall Experience
Extremely helpful and friendly. He made sure I had everything I needed. Advised me with knowledge on the things that I had questions or concerns.Diane W. | First Impressions
👍Luis I. | Overall Experience
Great experience. Staff was wonderful!Angela E. | Overall Experience
Chris and his staff were helpful and friendlycharles o. | Overall Experience
Awesome couldn't sent reviews tryedJeffrey L. | First Impressions
The staff were all friendly and efficient.William M. | Overall Experience
Thank you!!Sheila R. | Overall Experience
Manager was very helpful and was a great guy. Thanks RogerROGER P. | Overall Experience
Easy and efficient process. Dependable every step of the way.Francis W. | First Impressions
Nice helpful employeeDebra M. | First Impressions
Always well taken care of. Snow removal was always done in a timely manner and staff always ready and willing to help.donna g. | Overall Experience
Overall great service. Easy registration process. Chris was super friendly and helpful. Unit is clean and secure. Would give it 5 stars if my fob worked, technical issue. Should be all set today.Nancy F. | First Impressions
The storage unit is easy to access. It is reasonable for a small space. The staff who helped me (Chris) was great and super helpful.Cheryl T. | First Impressions
Very happy my strorageMichael E. | Overall Experience
Great facility and manager I will definitely be back next fall.Brendan L. | Overall Experience
Very friendly staff.Todd M. | Overall Experience
Thank youPam W. | Overall Experience
Staff was super friendly and helpful.Pam W. | First Impressions
Entire staff and management were awesome, friendly, & helpful!nadine h. | Overall Experience
Thanks for ur servicezoraida m. | Overall Experience
Overall - great people, location and facility. BUT - 1st renter of 2 new units w/ wood floors over dirt. Serious mold after 30 days covered everything. Many items destroyed. Insurance didn' coverR Lyndon B. | Overall Experience
We should be reimbursed for the time we don't use if we close the agreement earlygenilson j. | Overall Experience
Amazing experience, the staff was very professional and the storage rooms in perfect conditions. No more words, it can't be any better.drite k. | Overall Experience
Very happy with the servicejohn k. | Overall Experience
U-Haul failed to honor this written agreementStephan R. | Reservation
This place is the best, employees were very accommodating and knowledgeable and friendly, to bad I moved, I would have liked to stay there, Thanks RickRichard M. | Overall Experience
Flooding is a problem I had an inch of water in my unit one day after heavy rain. My unit had alot of videogames and electronics in it so this was very destressing to me.Peter D. | Overall Experience
Jordan is a very helpful and friendly person. He was always there for us when we had questions.Wendy L. | Overall Experience
Great!!!HARIPRASAD D. | Overall Experience
Great service and hours. Very user friendly experience.richard a. | Overall Experience
Paid monthly rent on 1st of mo but moved out on 10th.Manager verbally advised I'd be credited for remainder of mo.This was not honored when I checked out because I was "removed from the system." What?John D. | Overall Experience
Very helpful and very easy to work withkaren s. | Overall Experience
Great place to store items. A little expensive for the small unit.john l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!