Customer Reviews for U-Haul Moving & Storage of Cohoes

4731 reviews

169-171 Ontario St   Cohoes, NY 12047
(Rt 470 & 787)

(518) 237-4760

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 237-4760

169-171 Ontario St
Cohoes, NY 12047
(Rt 470 & 787)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAMJ JR F. 
Rating:
3.0

This location is not clean with their vehicles. I rented a pickup and it was dirty, dusty, stains or coffee on the dashboard, keys were left behind from previous renter, smelled like previous renter smoked in there. They should really pay more attention to cleaning after every other person. No sanitation at all!

Yanitza G. 
Rating:
5.0

Everyone was knowledgeable and helpful. I was able to rent my trailer and return it with ease. I would go back there again.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Kate C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASEDWIN T. 
Rating:
5.0

Customer service it's great too bad didn't have more vehicles for rent

FILIBERTO R. 
Rating:
4.0

Customer did not leave a comment.

Vernon Y. 
Rating:
5.0

Customer did not leave a comment.

Angelina N. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

RONALDP JR P. 
Rating:
5.0

Very happy

ROBERT F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Taylor C.  |  Overall Experience 
Rating:
5.0

Employees at this site go above and beyond there job . I very much appreciate them

DAVIDMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEJ G. 
Rating:
1.0

I rented two 26 foot trucks within two weeks . The first time I was sent to 3 different pickup locations for a truck , the second time 20 minutes before I was supposed to pick up I received a call the they didn't have a truck there and had to go somewhere else . Upon pickup , the hazard lights were out and a reverse light as well , the window wind handle fell off . When we returned the truck at a little after 7we walked in and was yelled to “were closed!!” We went outside tried to drop off online and 15 minutes later still were having issues with the website and the employees were in their way out . They assured me there wouldn't be the 20 charge and ge said he would make sure he was there in the morning , I asked his name just in case and was refused . We also had movers and made it VERY CLEAR. The dining room table needed to be handled with kid gloves and gave heaven blankets to wrap and said not to put anything on it in the truck. Tonight when I was setting up there is a HUGE dig on the table top . For being in business for so long you would think transactions would be seamless but not at all . I could cry over my table , I just can't believe it

Monique D. 
Rating:
5.0

I'm SO grateful that renting a Uhaul truck was as easy as it was yesterday! The owners were VERY polite, friendly, professional, and offered exceptional service! I'm looking forward to returning to this Uhaul facility in the future! I give my experience two thumbs up!

Diana L. 
Rating:
5.0

Customer did not leave a comment.

DYLANTYLER A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC K. 
Rating:
1.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

The people were helpful, but the trailer I rented was terrible. I rented a covered trailer because of the rain we had. It did me no good as by the time I was done there was a ton of water inside ruining 1/2 my stuff. Trying to call the store no one answers and sitting on hold for over an hr trying to contact someone.

DAVIDGEORGE F. 
Rating:
2.0

Trucks would not start many times had to jump it

charles M. 
Rating:
5.0

Customer did not leave a comment.

DOMINICOB A. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Easy truck return. Thanks!

Adrian W. 
Rating:
4.0

I reserved my van roughly 2 weeks in advance, I arrived at the location 30 minutes early in the event the location was busy. Only to learn that the van I reserved was not dropped off and was then informed I had to wait until the van was returned and would receive a call when that van or any other was returned. I did received a call from Azeez who also informed me that I would be taken care of with a reduced rental rate for all inconveniences imposed but never received the reduced rate I was told I'd get after also returning the rental 2 days earlier. I've been in retail for over 25 years, I understand that such things happen, Azeez handled it all very well and very professionally after contacting his closest location and I believe he also contacted his leader for support....is it too late to request a reduced rate on my rental charges?

JAVIERJOSE R. 
Rating:
4.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

VINCENT M. 
Rating:
4.0

Customer did not leave a comment.

BRIANNAROSE A. 
Rating:
5.0

Everyone I dealt with was professional and made the process easy. Exceeded my expectations!

MICHAELPATRICK S. 
Rating:
3.0

Not overly friendly

John R. 
Rating:
1.0

I have booked only one day but charged for two days.

RAVIPRAKASH D. 
Rating:
2.0

You should have more staff on hand during the weekends. Also, checking in via the app should mean that you don't have to wait in line to check in again. The app made the process quicker, but it was a little misleading saying that it would make it so you don't have to go into the store. Havong only one person working the counter on a weekend is not fair to the worker or the customers...

Emily G. 
Rating:
3.0

Customer did not leave a comment.

RICHARDWILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Raelynn P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Easy and reasonably priced

DIANE B. 
Rating:
5.0

I rent from here several times per year. They always do a great job

STEVENMICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

WH SR G. 
Rating:
5.0

Customer did not leave a comment.

ROSAURAE C. 
Rating:
5.0

Nothing! Perfect the way it is.

Patricia M. 
Rating:
5.0

Great Staff fast friendly service Very nice

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

SALIHIBRAHIM O. 
Rating:
3.0

Truck battery died twice. The dome light inside the cab did not go off was on the whole time even when we check to make sure everything was off. We lost time leaving both locations.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

delivered exactly as expected!

KENNETHM B. 
Rating:
1.0

Improve the insurance. For $14/day, I shouldn't have had to pay a $150 deductible because someone hit my mirror. It's absurd and I will never use uhaul again if I can help it. I think I was grossly overcharged.

Hannah C. 
Rating:
2.0

In & out 5 times to complete transaction. Only 2 people there..huge amount of customers & inadequate staff. No drop off location in 6 different emails.

Sandra S. 
Rating:
5.0

Everything went super smooth. The staff on hand couldn't have been more accommodating, courteous and friendly. Thank you for making this move super enjoyable 😊

PAMELAM T. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
3.0

The Truck smelled like marijuana. I asked for Albany PU, they put me at Cohoes PU, it added an hour to my day and extra mileage almost 30 miles to my expense. Horrible customer service.

MONTGOMERYR F. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

Update your pictures of the trucks.... When I got there to pick truck up , the pictures of the truck showed it being flawless on the outside. When actually the trucks outside was in rough shape.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDRODERFIEL M. 
Rating:
5.0

Great customer service and mobile pick up was very easy and quick. I wouldn't go to another Uhaul location, thanks for the excellent service guys.

George Y. 
Rating:
3.0

Customer did not leave a comment.

Jacinda B. 
Rating:
5.0

Online was a little confusing BUT your customer service by phone cleared up any questions! Thank you

Julian B. 
Rating:
1.0

Follow directions

CHRISTINAKAMINI L. 
Rating:
4.0

Add more staff. They were overwhelmed with people and did a great job but need more help to provide great service

JOHNB C. 
Rating:
1.0

I was over charged a day and extra insurance. Spent 3 amd a half hours on hold. My contract started drop off 4 pm, when I asked why not 5 like requested I was told it wouldn't be a problem. But was dropped off around 4 pm regardless. However a pretty significant wait to do so. And the person said we went over 10 miles, I said ok no problem. Nothing was mentioned of a supposed " extra".day. which it was not held an extra day. So I am still trying to reach someone regarding my 54 dollar overcharge that I will not be satisfied until is refunded. I do a decent amount of business with your company, but ut seems, there's always something. Especially with the Cohoes NY location. Always that location is a problem.

Tara C. 
Rating:
3.0

Cab of fairly new pickup truck was filthy

ANNMARIE S. 
Rating:
5.0

Everything was 5 stars, seamless. Would repeat.

ROGERWILLIAM Z. 
Rating:
1.0

I rented the u haul with the intent of driving it 500 miles. I got 30 miles away and the check engine light came on. I turned around and brought the truck back to them and was charged full price for the rental.

MICHAELL G. 
Rating:
4.0

All was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.

JOHN THOMAS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNISPATRICK F. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
4.0

Unfortunately I was running a bit late... wanted to call beforehand and let someone know... was on phone for 33mins and no one answered... finally hung up. When I got there 2men were just standing around... please just answer the damn phone

Sara S. 
Rating:
5.0

Everything was good. Both guys were friendly and informative. Check in went smoothly and check out was quick.

STEPHENH H. 
Rating:
3.0

Make it clear that the equipment being rented can only be returned to the same location and explain what the charges will be if returned elsewhere. I had no idea I would be charged $715 dollars because I had to travel to another state. The difference between local equipment and interstate equipment was not made clear to me until after I was charged a fee. The website barely gave me a notice that this would be an issue and didn't explain the fees at all. When I read the contract I thought that the one-way rate was $80 a day, not $350. So I assumed I'd pay $160/day if I returned it to another location, not FUCKING $700

Mariama S. 
Rating:
5.0

Kenny was great!

MATTHEW K. 
Rating:
5.0

Kenny was great!

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

KATHRYNYVONNE C. 
Rating:
4.0

They saw the damage on the truck and thought that I was responsible for it. I showed them the contract and the pictures I took before taking out the truck. I expected they would have a record of the damage in the UHAUL system and I would not have had to go over it with them.

Alan A. 
Rating:
5.0

Best equipment

MARKRUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

Amarily M. 
Rating:
5.0

Customer did not leave a comment.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Sherri G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Customer did not leave a comment.

Doug W. 
Rating:
5.0

Nothing that I see I'm happy every time I rent from you guys so I have nothing bad to say.

Rochelle F. 
Rating:
5.0

Customer service was exceptional and professional!!!

LORI B. 
Rating:
5.0

Even though it was busy the representative took the time to be accommodating.

Peter C. 
Rating:
4.0

Newer cargo vans

DAVID III W. 
Rating:
5.0

Continue the great services.

SCOTTMICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

If you tell me I can have a 4x8 trailer for me if only I drive fifteen miles further than my local store, HAVE the 4x8 trailer, not the 5x8 I could have had near home. "The previous renter failed to return it" falls flat when it was promised less than a day before pickup time.

Richard W. 
Rating:
4.0

All the people were awesome explaining everything to me. Check in and out was super easy. Will definitely use you again.

Jerry M. 
Rating:
1.0

Customer did not leave a comment.

Alexa H. 
Rating:
5.0

Customer did not leave a comment.

daniel H. 
Rating:
5.0

Customer did not leave a comment.

Glenna R. 
Rating:
5.0

Customer did not leave a comment.

DON J. 
Rating:
1.0

Customer did not leave a comment.

Colin L. 
Rating:
1.0

No one showed me how to operate the truck st all. Just there it is have. Good day. Had to call service the next day the back door would not open. Then was told O chouks drive to the service center my self. An hour and half away. Then they fand one nere me the one I rented from. They never put a hand truck on and didn't care like deers in head light. Oh yoy want the $7 back? How about ab apology. Then he said he's just charging me for 24.hr I had 26 hr but the 2 hrs trying y to get. Open was my lost. Then $27. For gas 32 miles . A total of $107.00 for a $19.99 truck when I asked why so high he said its for two day unbelievable. Attude no less.not happy at all

TIMOTHYF H. 
Rating:
1.0

I had the most horrible experience I've ever had with any moving company I reserved the truck until 8 PM dropped it off at 7:02 PM the same day tried to give the cashier the keys he refused to take them because he said they were closed. The representative rudely told me I will be charged $20 if I don't return the truck through the app. After a slight argument partially my fault, Before I left I attempted to side onto the app to officially return the truck and it did not work. The website told me the page expired in the link no longer existed so I was unable to return the truck via online.With all that being said I was charged an extra day for $29.99 also I was charged a $20 service fee for not returning the truck correctly even though your app did not work for me. I was told by the representative at the store that I would not be charged the $20 verbally. That obviously did not happen. I would appreciate a phone call or an email from U-Haul to satisfy this discrepancy. VTY, Derek Alonzo 1-518-727-0155 (cell) derekalonzo@yahoo.com

DEREKA A. 
Rating:
5.0

Customer did not leave a comment.

LUISA R.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff worked through an issue with my reservation quickly.

Timothy L.  |  First Impressions 
Rating:
5.0

We rented over a year and we would choose you again thank you for all you have done

walter k.  |  Overall Experience 
Rating:
5.0

The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

Dorje M.  |  First Impressions 
Rating:
2.0

Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.

Jennifer F.  |  Overall Experience 
Rating:
2.0

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

cainaaan l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTY M.  |  Overall Experience 
Rating:
1.0

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

liz s.  |  Overall Experience 
Rating:
1.0

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

billy w.  |  Overall Experience 
Rating:
5.0

Very efficient.

dennis s.  |  Overall Experience 
Rating:
5.0

Possibly the easiest part of our moving experience

David V.  |  Overall Experience 
Rating:
2.0

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

Shuheng W.  |  First Impressions 
Rating:
5.0

Great people, very helpful and nice !

justine b.  |  First Impressions 
Rating:
5.0

i

jeffrey g.  |  Overall Experience 
Rating:
3.0

Staff were great in assisting their customers. One person in particular.

miguel r.  |  Overall Experience 
Rating:
1.0

Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

Erin S.  |  Overall Experience 
Rating:
2.0

The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Brittany P.  |  Overall Experience 
Rating:
1.0

Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

Jason F.  |  Overall Experience 
Rating:
5.0

The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

Lee Ann H.  |  Overall Experience 
Rating:
1.0

I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

MICHAEL K.  |  Overall Experience 
Rating:
4.0

Well kept

Sandra R.  |  Overall Experience 
Rating:
2.0

In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

penny r.  |  Overall Experience 
Rating:
5.0

The sales person was really helpful and quick.

Morteza H.  |  Reservation 
Rating:
1.0

Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

Richard C.  |  Reservation 
No reviews have been submitted for this location.

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