Customer Reviews for U-Haul Moving & Storage of Cohoes

4779 reviews

169-171 Ontario St   Cohoes, NY 12047
(Rt 470 & 787)

(518) 237-4760

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 237-4760

169-171 Ontario St
Cohoes, NY 12047
(Rt 470 & 787)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jessica G. 
Rating:
2.0

I got over charged for nothing

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

EDGARHENRY R. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHMICHAEL II M. 
Rating:
4.0

Very helpful staff but a lot of lose debris in the parking lot

David M. 
Rating:
5.0

Customer did not leave a comment.

ERICAA K. 
Rating:
3.0

I asked for a dolly with the truck. I was told where the dollies were and to just take one. I am 66, a female, and it was heavy! I also brought the truck back 2 hours early, with gas, and there was no discussion of my bill being adjusted. Should have kept the truck for the whole time in order to get my money's worth.

Linda C. 
Rating:
5.0

Very good

Michele f.  |  First Impressions 
Rating:
3.0

The truck was terribly old. Shook pretty bad when on the highway.

MATTHEWW M. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

The cab of the truck was not very clean the cupholders had a buildup of dirt. The back of the truck was clearly not swept out from the last rental. Nothing horrible just no attention to detail in cleaning

Joseph H. 
Rating:
5.0

Staff were very pleasant to work with. No issues, no problems, polite and completed the process immediately and quickly.

ROBERTSTEVEN L. 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  First Impressions 
Rating:
3.0

The equipment contract review was so quick and the paperwork ended up looking like a toddler used it for scribbling. The additional items requested 12 mats..."we don't have those" I had to ask for what they had. Only have 6...

WILLIAML M. 
Rating:
3.0

The person who checked me in was a little difficult. He before he looked at my documents. He said I won't be able to check you in. I explained that there were two contracts. One for the truck and one for the auto transport. My feedback to him is give the customer a chance to explain before you assume.

Art D. 
Rating:
5.0

Check in was on point, I went over my time at this location I didn't get any annoying calls, they were cool about it, nice and respectful for pick up and returning. Need no improvement. Lillian Cancer

LILLIANJEAN C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

The gentleman that I met when I arrived at your Cohoes, NY location at 11:45am was very pleasant and very helpful. Very professional. The employee that handled my transition was great too. I would not hesitate to recommend your company to anyone.

Tunde B. 
Rating:
5.0

I use this location several times a year, always an excellent experience. Aziz and his team do a great job.

STEVENMICHAEL L. 
Rating:
4.0

Very friendly

CHRISTOPHER K. 
Rating:
5.0

Everything was perfect - Saif was very friendly and had everything ready to go for me when I arrived.

SCOTTJ B. 
Rating:
3.0

It was alright.

Vedran C. 
Rating:
3.0

Proper trucks All my cargo is ruined

Amir H. 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

The whole experience was easy and the truck worked great for our move.

Melinda H. 
Rating:
5.0

The customer service was excellent. I was able to lay for my rental quickly and then easily return the trailer. Thank you for being so kind, welcoming and efficient!

Alexis B. 
Rating:
4.0

Customer did not leave a comment.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

The strap on the appliance dolly we received didn't synch up right which ultimately didn't matter. When I mentioned it upon return they refunded the fee for the dolly. So a minor negative became a minor positive. All in all the place was great. The price was reasonable. The people at the shop were courteous and prompt. A+

Dwight M. 
Rating:
5.0

Sair (I think that's his name, young man w glasses) was very accommodating and we were well taken care of. Especially on short notice for a truck. Really great experience made my move easier

REGINALDE H. 
Rating:
4.0

Service inside was terrible. Workers were very rude

SAHARAD O. 
Rating:
5.0

I usually don't have issues with uhaul but with this paticular rental it was not the original truck i reserved or was it the correct size. I'm still waiting for my $50.00 for failure to have my truck or notify that my truck was not there. Then the truck i finally did get broke down. i pay for multiple truck rentals every month to run my business and because of all these errors i've lost over $ 900.00 usd and i would like a refund on this truck rental.

PARRISLAMIER R. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Nothing- great overall experience

CHRISTOPHERSTEVE J. 
Rating:
1.0

Entire parking lot is dirty and filled with hazards for tires not only for the customers but for the rentals. I thought I was getting the truck for 24 hours and had booked 2 different convenient locations for myself and my boyfriend to pick up the truck and drop off, when we arrive we're told we only had the truck for 4 hours and had to drop it off at the same location. The general managers response was that they had to run it through highway control???? I didn't understand and the general manager didn't want to help me understand it. I finally told him he wasn't going to get his truck until I was done with it, in which he replied he wasn't going to rent me the truck. I asked him when was the latest we could return it and he said 9:30 tomorrow am. I said ok and we went and did the move and returned it back that day at 5 pm. We wanted to be done with that truck and that store. What a nightmare!

Sean C. 
Rating:
5.0

Customer did not leave a comment.

HAROLDJ W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Nice job.

Ronald J. 
Rating:
5.0

Excellent customer service. Great staff Very helpful.

MARYFLEMING O. 
Rating:
5.0

I left my pocket book in the van when I left- returned within 30 minutes- they had it for me right away- nothing missing. Also didn't have the furniture dolly I needed n tried to contact other locations near my destination to track one down - ended up letting me use a display model of the furniture dolly that they sell. Very accommodating!

DIANEJILL C. 
Rating:
4.0

Courteous and friendly staff. Only issue was I was not able to book the truck for more than 2 days on line and trying to call to reserve the truck took 30 minutes

TAMMYJEAN F. 
Rating:
3.0

Windshield was absolutely covered with smashed bugs. The back of the truck had a lot of dirt on the floor.

Eric G. 
Rating:
1.0

I was charged twice what I should have been and have been trying to contact you at the number you gave in your email and have gotten no answer. Making me have to drive to the physical location to even speak to anyone. This is ridiculous. Never again.

Denise L. 
Rating:
5.0

The location we were assigned to drop off did not except trucks or trailers not sure why they are even a U-Haul siite. We had to drive an additional 10 miles to the location where we dropped off

Larry W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAME D. 
Rating:
5.0

Excellent

STAYM N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ JR F. 
Rating:
3.0

This location is not clean with their vehicles. I rented a pickup and it was dirty, dusty, stains or coffee on the dashboard, keys were left behind from previous renter, smelled like previous renter smoked in there. They should really pay more attention to cleaning after every other person. No sanitation at all!

Yanitza G. 
Rating:
5.0

Everyone was knowledgeable and helpful. I was able to rent my trailer and return it with ease. I would go back there again.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Kate C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASEDWIN T. 
Rating:
5.0

Customer service it's great too bad didn't have more vehicles for rent

FILIBERTO R. 
Rating:
4.0

Customer did not leave a comment.

Vernon Y. 
Rating:
5.0

Customer did not leave a comment.

Angelina N. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Customer did not leave a comment.

RONALDP JR P. 
Rating:
5.0

Very happy

ROBERT F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia O. 
Rating:
5.0

Customer did not leave a comment.

Taylor C.  |  Overall Experience 
Rating:
5.0

Employees at this site go above and beyond there job . I very much appreciate them

DAVIDMICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLEJ G. 
Rating:
1.0

I rented two 26 foot trucks within two weeks . The first time I was sent to 3 different pickup locations for a truck , the second time 20 minutes before I was supposed to pick up I received a call the they didn't have a truck there and had to go somewhere else . Upon pickup , the hazard lights were out and a reverse light as well , the window wind handle fell off . When we returned the truck at a little after 7we walked in and was yelled to “were closed!!” We went outside tried to drop off online and 15 minutes later still were having issues with the website and the employees were in their way out . They assured me there wouldn't be the 20 charge and ge said he would make sure he was there in the morning , I asked his name just in case and was refused . We also had movers and made it VERY CLEAR. The dining room table needed to be handled with kid gloves and gave heaven blankets to wrap and said not to put anything on it in the truck. Tonight when I was setting up there is a HUGE dig on the table top . For being in business for so long you would think transactions would be seamless but not at all . I could cry over my table , I just can't believe it

Monique D. 
Rating:
5.0

I'm SO grateful that renting a Uhaul truck was as easy as it was yesterday! The owners were VERY polite, friendly, professional, and offered exceptional service! I'm looking forward to returning to this Uhaul facility in the future! I give my experience two thumbs up!

Diana L. 
Rating:
5.0

Customer did not leave a comment.

DYLANTYLER A. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC K. 
Rating:
1.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

The people were helpful, but the trailer I rented was terrible. I rented a covered trailer because of the rain we had. It did me no good as by the time I was done there was a ton of water inside ruining 1/2 my stuff. Trying to call the store no one answers and sitting on hold for over an hr trying to contact someone.

DAVIDGEORGE F. 
Rating:
2.0

Trucks would not start many times had to jump it

charles M. 
Rating:
5.0

Customer did not leave a comment.

DOMINICOB A. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Easy truck return. Thanks!

Adrian W. 
Rating:
4.0

I reserved my van roughly 2 weeks in advance, I arrived at the location 30 minutes early in the event the location was busy. Only to learn that the van I reserved was not dropped off and was then informed I had to wait until the van was returned and would receive a call when that van or any other was returned. I did received a call from Azeez who also informed me that I would be taken care of with a reduced rental rate for all inconveniences imposed but never received the reduced rate I was told I'd get after also returning the rental 2 days earlier. I've been in retail for over 25 years, I understand that such things happen, Azeez handled it all very well and very professionally after contacting his closest location and I believe he also contacted his leader for support....is it too late to request a reduced rate on my rental charges?

JAVIERJOSE R. 
Rating:
4.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
4.0

Customer did not leave a comment.

VINCENT M. 
Rating:
4.0

Customer did not leave a comment.

BRIANNAROSE A. 
Rating:
5.0

Everyone I dealt with was professional and made the process easy. Exceeded my expectations!

MICHAELPATRICK S. 
Rating:
3.0

Not overly friendly

John R. 
Rating:
1.0

I have booked only one day but charged for two days.

RAVIPRAKASH D. 
Rating:
2.0

You should have more staff on hand during the weekends. Also, checking in via the app should mean that you don't have to wait in line to check in again. The app made the process quicker, but it was a little misleading saying that it would make it so you don't have to go into the store. Havong only one person working the counter on a weekend is not fair to the worker or the customers...

Emily G. 
Rating:
3.0

Customer did not leave a comment.

RICHARDWILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

Raelynn P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Easy and reasonably priced

DIANE B. 
Rating:
5.0

I rent from here several times per year. They always do a great job

STEVENMICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

WH SR G. 
Rating:
5.0

Customer did not leave a comment.

ROSAURAE C. 
Rating:
5.0

Nothing! Perfect the way it is.

Patricia M. 
Rating:
5.0

Great Staff fast friendly service Very nice

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

SALIHIBRAHIM O. 
Rating:
3.0

Truck battery died twice. The dome light inside the cab did not go off was on the whole time even when we check to make sure everything was off. We lost time leaving both locations.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

delivered exactly as expected!

KENNETHM B. 
Rating:
1.0

Improve the insurance. For $14/day, I shouldn't have had to pay a $150 deductible because someone hit my mirror. It's absurd and I will never use uhaul again if I can help it. I think I was grossly overcharged.

Hannah C. 
Rating:
2.0

In & out 5 times to complete transaction. Only 2 people there..huge amount of customers & inadequate staff. No drop off location in 6 different emails.

Sandra S. 
Rating:
5.0

Everything went super smooth. The staff on hand couldn't have been more accommodating, courteous and friendly. Thank you for making this move super enjoyable 😊

PAMELAM T. 
Rating:
4.0

All was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.

JOHN THOMAS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUISA R.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff worked through an issue with my reservation quickly.

Timothy L.  |  First Impressions 
Rating:
5.0

We rented over a year and we would choose you again thank you for all you have done

walter k.  |  Overall Experience 
Rating:
5.0

The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

Dorje M.  |  First Impressions 
Rating:
2.0

Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.

Jennifer F.  |  Overall Experience 
Rating:
2.0

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

cainaaan l.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHRISTY M.  |  Overall Experience 
Rating:
1.0

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

liz s.  |  Overall Experience 
Rating:
1.0

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

billy w.  |  Overall Experience 
Rating:
5.0

Very efficient.

dennis s.  |  Overall Experience 
Rating:
2.0

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

Shuheng W.  |  First Impressions 
No reviews have been submitted for this location.

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