Customer Reviews for U-Haul Moving & Storage of Concord

Rating:

4.0

The truck shook quite a bit between 35 mph and 45 mph especially when driving uphill. It shook enough to make me wonder if something might break in the drive train. The staff was friendly and helpful. The staff at his location has always been pleasant.

Rating:

3.0

The interior of the uhaul I rented was filthy! A half drank soda was in the cup holder, there were crumbs all over the seats, dash, and floor, and there was garbage on the floor. I was in a huge hurry so I did not go inside to change it out but I did take photos and put it in my check out/return notes.

Rating:

5.0

Excellent experience at this location. Natasha and her staff were professional, friendly and helpful.

Rating:

4.0

I rent frequently from this site - I do many theatrical shows with youth and we have to move sets, sound equipment, etc. a number of times every year. I've almost never had a problem with getting a truck, even when I forget to reserve one well in advance, as just happened!! Natasha is an excellent manager - I THINK she's a manager and if not, she should be! She knows the job inside and out, AND is a great trainer to new employees AND has a great customer service attitude!!! Karen

Rating:

4.0

Staff at facility was great. The receipt billed me for 15 of appliance dolly when only used for 1 day otherwise i would have rated as excellent

Rating:

5.0

NA

Rating:

5.0

Very nice people in store

Rating:

5.0

Top shelf equipment. Very satisfied.

Rating:

5.0

The staff was really pleasant friendly and helpful

Rating:

4.0

Michael L checked me in upon first arrival, the gentleman that checked me in when returning vehicle and Natasha these are very good people. Very polite very informative and very easy to work with.

Rating:

5.0

Good place great people they made a mistake n corected it right away.

Rating:

4.0

The ramps on the Toy trailer are NOT Ali/gned with the tires on my UTV nor a smaller “toy” ATV. I was able to load my UTV though I was probably with 3wheels on the trailer and ramp while loading and unloading. Unfortunately I don’t see a way for me to upload a photo.

Rating:

5.0

Thank you!

Rating:

5.0

everything was a great

Rating:

5.0

Easy pick up ,trailer was excellent drop off and returning the trailer was a hands free no need to get out of the truck breeze Will rent again!

Rating:

5.0

It has been a long time since I have rented from this location but it really noticeable how much the entire operation has improved. Everyone is very personable and effective. It is really a big improvement from my last rental. Really appreciated too.

Rating:

5.0

Everyone was extremely helpful!

Rating:

5.0

Fix the cup holder in the cab. You need to be able to have a drink whileorking

Rating:

5.0

Everything was great

Rating:

2.0

I took advantage of the 1st month free storage unit during my recent move. Up to closing my storage unit i had a great experience. However, i called a few days before i knew my unit would renew, to verify when i needed to have my unit cleaned out and closed before i was charged. I was told i had through the 23rd before i would be charged. I woke up on the 23rd to get my last few pieces out and to close my unit only to realize my account had already been charged for the unit which took the last of my money and put me in the negative. When i got to the store i asked to speak to the manager about this issue and was told she was not on premises but they would have her call when she got in. She never called, only sent an automated email when she approved the refund. This "mistake" took the last little bit of money i had and has now cost me even more due to over draft fee, you took resources away from me providing for my kids and im not even worth a call back.

Rating:

5.0

It was excellent

Rating:

5.0

The crew at this location is fabulous!! Couldn't ask for a better bunch!! 110% happy!

Rating:

5.0

Staff VERY friendly, professional, proficient

Rating:

5.0

Amazing team! I couldn’t have asked for a better experience! Give those ppl a raise!

Rating:

4.0

Will definitely use U-Haul again no complaints

Rating:

3.0

This location recently made an in-house rule requiring all renters to purchase insurance. I requested to deny the coverage and the gentleman at the desk overode my election and stated its mandatory. Per the two working there this was a decision due to people not being held accountable for damage. Coverage extends from my auto insurance and therefore im being forced to purchase a coverage I dont need or require due to the fact they are not appropriately recouping loss. Im no longer a licensed insurance producer, however, it was common in most states that this can not be forced and is illegal to enforce.

Rating:

5.0

Be clear of the full cost when making online reservations

Rating:

4.0

Trailer had broken glass in bed from previous renter.

Rating:

5.0

Take good care of the ppl working at this location to keep them because they were all awesome

Rating:

5.0

What a great friendly informative staff!

Rating:

4.0

returned unit. employee said they would check it in all set. Employee never checked in. had to make several calls to get the transaction completed and closed.

Rating:

5.0

Sticky Ave personal were communicative and friendly. Would rate exceptional service

Rating:

3.0

Picking up the keys and dropping the keys off was a pain. Both times I had to wait in excess of 10 minutes for an employee to get to the counter. Not sure where they were but having to wait for them to get to the counter was ridiculous.

Rating:

4.0

I see no point in providing the name and phone number of someone else. This is intrusive and completely unnecessary.

Rating:

5.0

Great experience. Could not ask for better. Nastasha and Jacob both helped me and they are fantastic. This business is/was extremely busy that day...I mean off the rails busy, and they were so professional to every customer while I was there. A ton of pressure with calls, drop offs, pickups,,,,,,they are truly great. Raises for both, please.

Rating:

5.0

This is the best U-Haul team in the world! I go there a few times a year, and they always so friendly, funny, and great to work with. Three of the team members were talking with each other and you could tell they genuinely like each other. It was great to watch what a great culture is at that Concord, NH location. I would highly recommend the Concord location to anyone.

Rating:

5.0

I am sorry i cannot remember the the name of the associate that helped with renting and hooking up the trailer but she was wonderful and extremely helpful. Great employee

Rating:

5.0

Miguel got me all set up with a trailer on the 8th even though my on line booking had pushed me to the 9th. He easily changed it to accommodate me right away.

Rating:

4.0

The location was very convenient right off the highway.

Rating:

5.0

They all were every helpful, answered all my questions and gave me enough information to understand.

Rating:

5.0

Michael was very helpful, polite, good humored

Rating:

5.0

Great customer service!

Rating:

5.0

Miguel and Michael were prompt, thorough, and easygoing. Very nice experience from these 2 employees. Everything was smooth. Barry

Rating:

4.0

I wasn’t there long enough to have any suggestions, which is good because they got me in and out very quickly.

Rating:

4.0

The person cleaning the return equipment took care of my needs I didn't see or was able to find the manager Unless the young man cleaning the returns was the manager?

Rating:

5.0

despite a power outage in the city, the staff was helpful and efficient

Rating:

5.0

I do not have any suggestions for improvement. I’ve been using this location several times over the last few months as I prepare for a move. I have always been greeted with a smile and everyone that I’ve encountered there has provided excellent customer service. This is a great U-Haul location all around.

Rating:

5.0

Staff was very professional and friendly

Rating:

5.0

the attendant was very personable

Rating:

5.0

As I was paying the bill I wanted to donate $3 dollars . And the machine would not accept. I put my debit card back in after several attempts. Then I hit skip the donation and my card finally went through.

Rating:

3.0

Lifelong UHaul customer who rents multiple times a year, sometimes as often as six times in a year, thanks to the affordability. I will no longer rent from UHaul. The mileage rate has been out of control for some time. Also, the bait and switch (reserve X but, oh, gee, it's not available when you arrive so next size up for more $$). But this most recent time I was told the $15 previously optional insurance was required unless I could provide "documentation" from my insurance company that it would cover the rental if damage occurred. This was literally as I was at the counter about to check out for a reservation made by phone and was told "It's all on the website." Well, I wasn't on the website, was I? I was in the store, dealing with a human. I was also charged a $5 optional fee--that I was not told was optional--for roadside assistance. When I politely tried to give feedback about the escalating fees to the counter person, she literally got into a pissing match with me despite me starting by saying it was not directed at her personally but for her to pass on to management. I'm done with UHaul. I have more big cleanout and move needs in a couple of weeks. I will beg, borrow, or steal a truck elsewhere to accomplish my goals. You have lost a lifelong customer, and I am spreading the word to anyone who will listen. Oh, and the truck was dinged to hell, none of it marked with the stickers as "known damage." And the transmission kept slipping when driving. Obviously the exorbitant fees are not going into maintenance. So, yeah. Done with UHaul.

Rating:

5.0

Great. While returning the truck, I asked about climate controlled storage. I'll return after I'm settled in to my new house. So close and convenient.

Rating:

4.0

Waiting in line for so long to pick up was a bit much and disappointing. But otherwise Okay.

Rating:

2.0

Equipment should be better maintained. Our trailer had a bald tire with wire exposed. We had to delay our trip to get it repaired because it would not only have not made the trip but it also made the trailer shake much more than it should have. It should not be the customers responsibility to use roadside assistance to fix basic tire maintenance.

Rating:

5.0

Jacob and Miguel bailed me out!!! They saved me literally hundreds of dollars and probably 5 hours of work. I Couldn’t be happier with the level of customer service I received from the team at the Concord NH location. If I could give 10 stars I would.

Rating:

5.0

Very happy with the customer service personal

Rating:

3.0

I feel the price you pay for storage it could be a little bigger, all and all the experience was very helpful and Jamie (the young lady who works there) was very nice and very helpful.

Rating:

5.0

See above

Rating:

5.0

Had ever changing storage requirements which were accommodated as they became available. Very easy to work with. Really appreciated being able to recycle used boxes.

Rating:

4.0

The representatives in U Haul Moving and Storage business were very helpful and friendly. Excellent customer service.

Rating:

5.0

Great service!

Rating:

5.0

Ryan at the Concord NH location was very helpful and i would use this location again. The customer service was amazing. 5 stars

Rating:

5.0

The 2 girls working the day of my rental were fantastic! But I only got 1 of their names, Jamie. Either way, they were super and I would refer this Concord, NH location very highly. Great team, great location, and super clean facility, storage units, and vehicles.

Rating:

5.0

Good management at Stickney Ave Uhaul.

Rating:

5.0

Love this storage unit works great for me nice and local. Thank you

Rating:

5.0

Great staff. Very very accommodating. Always.

Rating:

5.0

Friendly and very helpful. Went above and beyond to ensure we had everything we needed.

Rating:

5.0

U-Haul made moving less stressful. Thank you

Rating:

5.0

Slow going and Apoch the eagle upon my right shoulder hissed, I fell to a dream. Upon my knees a green lake of blue turtles rose from the sand. There, there beyond stood the shining security of a new experience amidst the old, dry and tired. U-Haul Self-Storage, propane filling, moving blankets, locks and rentals for moving about the country was right there in front of me the whole time. It took dire thirst to be a smack in the head to wake up to such a wonderful solution. Thank you.

Rating:

5.0

Really found Jeff and Scott to be a big help!

Rating:

5.0

I appreciate the above and beyond service that the gentleman working the front desk showed. He gave me a swipe card, brought me to the unit and told me the hours that they were open.

Rating:

1.0

Never again!

Rating:

5.0

Great staff and customer service. Highly recommended to everyone.

Rating:

5.0

The check out was very smooth and Jacob was very kind We got back at 7:04 lot closed at 7 he said lock truck leave keys they will check it in morning and email me they had card on file for estimate and they were very prompt in responding in the morning with the total amount a little less than estimate When I got my items out the unit was dry and no bugs or anything notice so I would say very clean And I was very pleased

Rating:

5.0

Thank goodness for U-Haul. Your staff is very helpful, making my move easier. This is the second time I’ve used U-Haul; there will be a third, when I move again.

Rating:

5.0

I had a great experience! Elizabeth was spectacular! She helped me with my storage unit ,truck rental,and handled the paperwork like a pro ! She was an angel! 5 star Jason Reid

Rating:

3.0

Your rates are way too high.

Rating:

5.0

Extremely nice people thank you

Rating:

5.0

Customer service from Natasha Lamb was great

Rating:

5.0

Jacob at the concord location, Natasha and Micheal were great!! Richard in Manchester was fantastic also ! Great experience 😊

Rating:

5.0

Great move in experience. Natasha and Jacob were professional, helpful and friendly.

Rating:

5.0

The space filled my needs and perfectly located!

Rating:

5.0

Great place great customer service from everyone.

Rating:

5.0

Everything was good

Rating:

5.0

No comments today

Rating:

5.0

The customer service representative was very pleasant to work with her experience and knowledge I felt that I truly mattered to her.

Rating:

5.0

The staff were great .

Rating:

3.0

Move dropping on our things

Rating:

5.0

Having a storage unit included for a month after a van rental was a real plus. Even the lock was provided. Thank you U-Haul Concord.

Rating:

5.0

The manager Natasha is absolutely amazing!

Rating:

5.0

Was perfect experience

Rating:

3.0

I had no food or anything in my unit that would have attracted mice, but had some bedding in a sealed storage bag that had mice droppings and food (rice and other items) in it.

Rating:

5.0

The U-Haul facility was amazing! I love the bin that I had! It was heated to protect my computer and my TV! I would not only recommend you all to my friends and family, but to everybody, I meet! Thank you so very much forever for keeping my treasures, safe and warm! I promise I will be back to do more business with you! P. S. U-Haul also had moving boxes and packing tape for me to purchase for my move! I could not be happier! Sincerely, warmest regards, Christopher.

Rating:

5.0

Good experience.

Rating:

5.0

I needed a climate controlled unit for a piano in super short notice. Luckily they could accomodate.

Rating:

1.0

I was only 2 days over on my payment and your NUTCASE call center starts calling my brother which really irritated me because the dingbats in the call center didn't even give me time to respond. THERE WAS NO NEED TO CALL MY BROTHER WHEN I WAS ONLY 2 DAYS OVER ON A PAYMENT AND I CALLED THE WEEK BEFORE ABOUT THIS AND APPARENTLY NOBODY READ THE NOTES!!!!! I WILL NOT RECOMMEND THIS TO ANYONE

Rating:

5.0

We have been with this facility for about 4 years, we just moved out of the unit. Everything was still dry, well kept.

Rating:

5.0

Natasha, Shawna and Michael were very kind and helpful. Such a busy place but they each made time to assist me and answer my questions.

Rating:

5.0

Both women who helped me in the Concord facility on Stickney St were awesome! One was the manager and another a trainee. Great people. Thank you.

Rating:

5.0

Very friendly and helpful. Walked me through the process. She made it very easy.

Rating:

5.0

Very easy. Fair price 👌

Rating:

5.0

Natasha went out of her way to help me make sure I didn’t lose my stuff in auction…She didn’t have to do that in fact it probably would have been easier for her to just lock me out and not deal with it at all but she took the time to help me and I cannot tell you how much i appreciate her for doing that!

Rating:

3.0

Aside from feeling like our unit was a chicken coop add on, the space worked well for our needs. The staff have always been great & helpful.

Rating:

5.0

The store manager is awesome, she works so hard! Please make sure her and her staff are complemented.

Rating:

5.0

The manager here runs a tight ship and she keeps it functional and clean

Rating:

5.0

Helpful caring considerate

Rating:

5.0

The poeple at this location went above and beyond to help make moving a success. they were so nice! Natasha helped me many times- she was awesome! Everyone at that location I interacted with was nice and helpful:) I appreciate the way uHaul considered so many details that make a move happen and it is designed for success.I appreciate the blankets made of recycled denim, and the other Green measures uHaul employs. uHaul is fantastic!

Rating:

5.0

Prices are a bit high.

Rating:

5.0

I am very pleased with the storage bin. It was clean and smelled good, and the perfect size for what I needed. I will definitely recommend this to all my friends.

Rating:

5.0

I had a prompt and courteous experience. The Uhaul staff made me feel like a valued customer! And the Uhaul trucks and vans smell wonderful.

Rating:

5.0

Everybody was nice, caring and helpful

Rating:

3.0

First month is free but after that they are a bit expensive. I have a 10'x20' storage unit down the road that is cheaper than the 8'x11' at U-haul.

Rating:

3.0

we were called the night prior and gave all the details and then we had to give all the details the day of the move. thank you

Rating:

5.0

The storage facility was safe and secure. The staff was always helpful and courteous.

Rating:

5.0

Greta experience. Excellent team! Would use again in the future and recommend.

Rating:

5.0

Staff were very friendly & helpful

Rating:

5.0

Great company to work with from start to finish. Employees at the desk were excellent!

Rating:

4.0

I-Haul vans were parked bumper to bumper against the row of units several times. Think it was for an impending storm but wish they had been parked across the drive so I could’ve at least walked to my unit and gained access. I’m also confused as to why I had to turn in my lock when I had to buy it.

Rating:

5.0

Your team here is incredible, the female leadership on your crew is so strong and capable. I’ve lived in Concord for 45 years and have used this company most of it for everything. I’ve never seen a tighter ship run here

Rating:

5.0

Michael was courteous, explained how the security works and enjoyable to work with.

Rating:

5.0

Awesome staff to quickly accommodate all my needs.

Rating:

5.0

Staff and district manager were extremely helpful

Rating:

5.0

These folks are always well managed and well put together

Rating:

2.0

Stuff was very helpful with getting us a storage unit at the last minute.

Rating:

3.0

Was able to keep my belongings safely stored

Rating:

5.0

I think the first month free is a great offering for when I rent trucks

Rating:

4.0

Very helpful under the circumstances. If the petite blond with the friendly smile is single and would like to, she can text me hello.

Rating:

5.0

Very accessible.

Rating:

4.0

My only comment is that when I was moving items into and out of the door to the facility there is a large divot and it was difficult with the dolly. My items would fall off every time I went over it. They really need to fix it.

Rating:

5.0

fast and friendly

Rating:

5.0

We used an outside storage unit. Easy access from car, only reason we didn’t stay longer was our need for climate controlled storage. They had nothing available in our size requirement.

Rating:

5.0

Very friendly staff, staff took care of me and my daughter and had some computer problems and offered drinks and food to my daughter. Staff was awesome and helped get the storage I needed, and helped locate a truck rental in tilton nh and I was able to pick that truck rental up.

Rating:

4.0

We got a different answer on Storage availability from on-site personnel than we did from corporate. A unit was available but local store did not know that.

Rating:

5.0

So friendly and willing to help me.Awesome team at this facility.They went the extra mile andvremember me from a phone call and another location I used.Went above and beyond.

Rating:

5.0

Nice clean storage. Secure.

Rating:

5.0

Friendly staff. Eager to assist you. Clean facility. Answered all my questions.

Rating:

5.0

I am very pleased with the professional service at this location. Thank you.

Rating:

3.0

Could be a lot cheaper

Rating:

5.0

The staff I worked with on Monday Sep 6th 2021 at about 9am was overwhelmingly helpful. We had a very long haul WA-NH. And they were extremely good at their jobs. Couldn't have asked for better staff. They all deserve a raise!

Rating:

5.0

Very helpful staff, knowledgeable and so will to work with you and find the best options.

Rating:

5.0

U-Haul met all our needs. Having a good storage facility made a stressful, unsure, and busy time a little bit better. I loved the climate control and super well lit building. I felt comfortable leaving my stuff there. I will recommend U-Haul storage to my friends.

Rating:

5.0

The whole experience was excellent.

Rating:

3.0

Only rated it average and would not recommend because U-Haul's pricing is too high. Concord's pricing is the worst because its in Concord, NH the Capitol and they figure they can get it. I dont like that and others dont either--

Rating:

5.0

The staff was so friendly and knowledgeable. I really want to stress that I find no fault whatsoever with those who helped me. They really made my experience. That being said, Uhaul's (the corporation, not its employees!!) policy of first come, first served even with a reservation was shocking and honestly made for a horrifying moving-in experience. I came thinking I would have a drive up outside unit, and ended up having to tetris my belongings inside a 4x8 1st floor unit and a 2nd floor 6x7 unit. Again, the employees of this location are great. The corporate policy of Uhaul of 'first come, first serve' even with a reservation will ensure I never use this Uhaul services ever again. It is a really terrible policy, I hope that will be reversed. Thank you again to the great employees of this location.

Rating:

5.0

The staff was friendly and amazingly helpful. It was a trying time and everyone was compassionate and went above and beyond to make things better.

Rating:

1.0

I ended my storage locker rental. Two days later I was billed for another months rent. I called the service number to get refund. I was told a message would be sent to the manager for a refund and I would hear back. One week later I have had no response from Tyler McGee.

Rating:

3.0

They gentlemen was very nice and helpful

Rating:

5.0

the staff were always ready to help you out

Rating:

2.0

Your staff was fine, the space was fine... but we were initially told by the national call sent that we were getting a drive up 10x10. When i got to your facility, there wasn't one available. I don't know what reservation system issue there is between the site & national, but that, for us, meant we had to find a 10 x 10 somewhere else, then move everything out of the tiny space you had avail... and only had inside access too. Aside from that, we were charged $20 late fee, because we weren't notified by phone or text that we were going to be past due... and ended up getting a US Mail letter, that was sent to our old address, forwarded to our new address... AFTER the $20 was already paid. I was told by national that they couldn't credit it, and that an email would be sent to the site manager. I still haven't heard from anyone about crediting that $20. I arrived yesterday to clean out the unit, after already having paid the month & late fee, and found a second lock on the unit, which I had to go inside & deal with. I'll be unlikely to use UHaul again for storage.

Rating:

5.0

Great team and excellent customer service.

Rating:

5.0

Great people, great experience.

Rating:

4.0

They are just too expensive.

Rating:

5.0

Bryan, the manager of this Uhaul location, was the most helpful person I have ever interacted with at Uhaul--or any storage/rental place for that matter. He helped me tremendously in a very unfortunate situation and has a great, customer-oriented attitude. 10 stars out of 5. Thank you!

Rating:

5.0

Your manager Brian went out of his way to provide excellent assistance and help during our rental and check out experience. His demeanor and friendliness Were exceptional. And his staff as well. We think the whole group.

Rating:

5.0

Thank you. For 13 years I have stored belongings in your storage space. This has worked really well for me.

Rating:

5.0

I was impressed with how engaged all the employees were. There to do the job with a good attitude. Thank you

Rating:

5.0

Staff is friendly, everything is well maintained

Rating:

3.0

I think there are less expensive options but am using for the free 30 day trial.

Rating:

5.0

Very friendly staff. I would definitely make this U-Haul location my choice. I would recommend this location to my friends and colleagues. Keep up the good work . Sincerely, Carlos M. Huertas Retired Fire Chief and Emergency Management Director

Rating:

3.0

Expensive! Gaps on doors for exterior storage units. Mouse droppings everywhere. There’s a thing called pest control, use it! Will never use this storage facility again.

Rating:

5.0

Great customer service!!!

Rating:

5.0

Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!

Rating:

5.0

Moved our things in this week and so far very happy with the location, and unit.

Rating:

3.0

They don’t answer the phone. I had the central office email them and ask them to call me; they never did. I ended up mailing them a letter to ask them to call me when I needed help. This is not okay!

Rating:

3.0

All ok except billing and occassional staffing

Rating:

5.0

The professionalism and caring of the staff

Rating:

5.0

The staff was very professional and helpful during a stressful situation for me

Rating:

1.0

I missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu

Rating:

5.0

I had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.

Rating:

4.0

I’d use this storage facility again if I had the need

Rating:

5.0

Thank you for your truly excellent customer service. Your Staff and facilities are the very best.

Rating:

5.0

Very helpful

Rating:

1.0

It was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.

Rating:

1.0

When I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD

Rating:

1.0

All ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.

Rating:

4.0

Would give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.

Rating:

3.0

kept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.

Rating:

3.0

This facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.

Rating:

5.0

I wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.

Rating:

1.0

Worst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.

Rating:

1.0

QUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.

Rating:

2.0

I arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.

Rating:

5.0

The facility manager was very helpful and was on top of everything.

Rating:

5.0

the facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane

Rating:

4.0

clean, great customer service