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TIFFANY G.Customer Reviews for U-Haul Moving & Storage of Concord
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. I was satisfied.
Paul S.The movers we had were quite friendly and hard working. We appreciated all they did.
Sandra F.Sales associate was excellent!
WILLIAM T.good job
SPENCER W.This place has always been my favorite . There just great here helpful and caring ...
KARL S.Jazmin & her team are always very helpful, quick and efficient. Always a great experience at this location!!
PETER S.Bryan was excellent.. explained everything very well, very professional and polite. Process for both picking and dropping off the van was quick and easy. Great experience!
Randy E.The pickup location was far from where I was staying which was not convenient.
Paul S.Pickup truck in very good shape — no problems — and enabled me to complete my project easily. Staff folks who worked with me when I picked up and returned the truck were very helpful and very pleasant.The cost for renting and using the truck was reasonable.
MICHEL L.Jazmin Martel assisted us with the pickup of the trailer. She was knowledgeable, professional helpful and friendly. There were many people coming and going and she didn't let any of that stress her out. She is a valuable employee.
MICHAEL D.The truck was in general clean however I didn't realize how dirty the windshield was till we actually got on the road. The inside of the windshield was pretty dirty probably from smoking and there were smudge marks all over the windshield probably from someone trying to clear the windshield when it got fogged over. Other than that the equipment was great
Taras W.When we went to sign the papers we were asked to provide another contact, which is bizarre. There were two of us 'already in the system', I don't get what was up with this request and I found it insulting.
James C.I appreciate the great service provided my Michael and Benjamin on my last two rentals. Both went the extra mile to help me get the equipment I needed.
Bill D.Your team went out of its way to make sure I was able to get my work done. The trailer I reserved was not available when I arrived, but they provided a truck at a comparable price and had me on my way quickly. Thank you for being flexible and keeping me on track on a very busy day.
PAUL V.Friendly, knowledgeable staff. Pick up was maybe 10 minutes. Return was even quicker
HAROLD O.have more storage units available
DAVID EDWARD H.You can't, the people that work there were fantastic, from the person I spoke to when I booked the rental, to the person who checked me in when I picked up the truck, to the person who helped when I added an additional driver and brought the truck back. All 3 people were polite, very knowledgeable and friendly and they made the rental so easy. They all were quick at their job without making me feel rushed. U-Haul is lucky to have these 3 employees.
SARAH A.The tech dependent process for renting a uhaul is horrible! I will probably get a rental from another company in the future because of it. Very frustrating!
TRENTENDOUGLAS C.Ben was friendly and funny. I would recommend to my family and friends
Cathy M.equipment not there when I arrived, staff tried very hard to meet my needs until my equipment showed up
Mitchell M.Quick and easy and the price was reasonable.
NEALS-ERIK D.Loading lights.
CHRISTOPHER C.Friendly staff. Eager to assist you. Clean facility. Answered all my questions.
joe o. | First ImpressionsN/A
DILLAN S.I am very pleased with the professional service at this location. Thank you.
Elijah W. | Online Move InVery easy to deal with
JAMES P.Every member of the team was knowledgeable,friendly, and respectful. We had a particularly complicated move and this team worked their magic. I would definitely recommend this location!!
CHERI S.Excellent experience.
ANDREW F.Reserved the uhaul at a different location and they ended up not having it when I went to pick it up and than had to switch my reservation over to this location wasn't to happy that my reservation wasn't at the location I requested even though I placed it two days in advance
Kathryn H.Always looking to make situations easier for us customers during a stressful time thank you Concord you guys are amazing
CHRISTOPHER S.Staff was friendly and knowledgeable
MATTHEW S.Could be a lot cheaper
John B. | Overall ExperienceBest service around.
David P.The padlock was hard to open,
Daniel K.Everyone was cordial and professional. Equipment was checked out and in without any issues.
Donna C.You did great.
CATHERINE C.Employees were pleasant and knowledgeable.
CASEY M.The hood was left open when I picked up the truck but I could not see it until I got to my destination. Air conditioner / heater blower worked sporadically. Transmission failing. Whenever I went down a hill the RPM's would go to 4000 and would not kick down until I was on level road. I had to drive the entire way shifting into neutral then back to drive. When I explained all of these completely unacceptable things wrong with the truck the manager ( who was a very sweet young lady) offered me a $25 discount. At least a 50% discount would have been appropriate for the nerve racking experience I had. Sadly, I won't be returning. I am a business owner myself and always give large discounts when I have a customer who isn't satisfied because it helps retain their business, which had I been offered a reasonable discount I would have returned and would have referred others, I will not be doing that now. And on the side note having another employee listen to my conversation with the manager then yell “ looks like this is a fucking scam†was also completely inappropriate.
GENEVIEVE M.The staff I worked with on Monday Sep 6th 2021 at about 9am was overwhelmingly helpful. We had a very long haul WA-NH. And they were extremely good at their jobs. Couldn't have asked for better staff. They all deserve a raise!
Ian M. | First ImpressionsNothing. The man on duty was friendly,, knowledgeable and efficient. Turn in took less than 5 minutes.
JAMES B.Nothing, exceptional customer service at this location
Mitchell M.They were ok. The coordination of my pickup they change locations and it caused me alot of trouble. Cost me in miles and wasn't reimbursed like they said.
Angela C.Another great experience I have been in a position where I've had to rent from U-Haul in Concord New Hampshire now for approximately a week and the management and their team do the best they can to help you out in a stressful situation thank you for your great service and I Call corporate actually ceaseless it does something good for the store Like buy everybody lunch Show your appreciation to the men and women that are running a successful business thank you
CHRISTOPHER S.31AUG2021: Last minute trailer rental? No problem! Quick online order, same day (hour) pick-up. Their location right near the highway. The staff is super friendly, professional, respectful and knowledgeable, made my rental experience one of the best customer service experiences I've had in a long long time.
Rebecca P.Very helpful staff, knowledgeable and so will to work with you and find the best options.
catherine c. | First ImpressionsNothing!!! this location always has the the best employees and manager very friendly understanding and alway in a positive mood even when you know the day is shit thank you Concord nh uhaul a model store for this company keep it up
CHRISTOPHER S.U-Haul met all our needs. Having a good storage facility made a stressful, unsure, and busy time a little bit better. I loved the climate control and super well lit building. I felt comfortable leaving my stuff there. I will recommend U-Haul storage to my friends.
Ivone L. | Overall ExperienceThe whole experience was excellent.
PAUL M. | Overall ExperienceOnly rated it average and would not recommend because U-Haul's pricing is too high. Concord's pricing is the worst because its in Concord, NH the Capitol and they figure they can get it. I dont like that and others dont either--
Melinda N. | Overall ExperienceThe staff was so friendly and knowledgeable. I really want to stress that I find no fault whatsoever with those who helped me. They really made my experience. That being said, Uhaul's (the corporation, not its employees!!) policy of first come, first served even with a reservation was shocking and honestly made for a horrifying moving-in experience. I came thinking I would have a drive up outside unit, and ended up having to tetris my belongings inside a 4x8 1st floor unit and a 2nd floor 6x7 unit. Again, the employees of this location are great. The corporate policy of Uhaul of 'first come, first serve' even with a reservation will ensure I never use this Uhaul services ever again. It is a really terrible policy, I hope that will be reversed. Thank you again to the great employees of this location.
Karen T. | First ImpressionsThe staff was friendly and amazingly helpful. It was a trying time and everyone was compassionate and went above and beyond to make things better.
Daniel L. | Overall ExperienceI ended my storage locker rental. Two days later I was billed for another months rent. I called the service number to get refund. I was told a message would be sent to the manager for a refund and I would hear back. One week later I have had no response from Tyler McGee.
GERARD D. | Overall ExperienceThey gentlemen was very nice and helpful
DAWN G. | First Impressionsthe staff were always ready to help you out
Karin S. | First ImpressionsGreat people, great experience.
Melinda N. | First ImpressionsGreat customer service!!!
Sal P. | First ImpressionsJason was very helpful and personable! Will be a returning customer in the future as life sees fit!
CHERYL A. | First Impressions