Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck leaked, all my stuff got wet; I did tell the guy when I returned it, "thanks for letting us know, sorry about that"....people working there and on phone very pleasant- but truck that leaks IS AN ISSUE!! Purposely got a uhaul NOT an open truck!
This was a drop off after hours so I cannot comment on the location
I arrived 15 min prior to pick up, thank fully I did as wait line was long. Prices are deceiving, mine were over double, and I did not even have it out for 4 hrs. Taxes and fees are bullshit. More corp crap.
It couldn't have been better. The young lady who helped me was polite and wonderful. Thank You!!
Great interactions with employees there and they even backed it up for me (I am terrible backing trailers up) when I returned it.
I was charged for a wrong location drop off due to your staff not contacting for planning the drop off as discussed
The staff was incredibly helpful, but the process was painful. The online system was onerous and tried to charge me for gas even though I had filled it back to above what I started with. The staff helped immensely correcting the issue but the process itself needs to be better.
The facility was clean. The equipment was in good shape. Bathroom was out of toilet paper. Took over 30 minutes to check out.
I just wanted to give Kelsey a HUGE shout out. When I was there on Saturday, November 7th, it was a busy day and there was a line. She was friendly to every customer, she was clear with her directions and how she could assist everyone. I was there to pick up a van and bring it back only a few hours later. Both times Kelsey was basically on her own and she was AMAZING! I even asked for her name because I wanted to be sure she got the credit. Thank you, Kelsey!
Friendly staff First rate service
It was all good . Less money than I expected
Really nice, professional, quick and easy. Thank you
Professional service top to bottom
I made a reservation a month before my trip when I went to pick up was told no trailer available had to go different location to pickup the price changed from 160 last spring to 595 for this fall '''pretty steep increase
Everyone I dealt with was professional and helpful.
We reserved a 15 ft truck for 12pm and when we went to pick it up, they said our reservation had been moved to 2pm and we got no notification of this. We had hired movers to help so we had to take a 10ft truck instead and ended up needing 2 trips where it should've been 1. Absolutely ridiculous that our reservation was changed with no notice one day before we were supposed to pick it up and it screwed up our whole plan for the day. They couldn't give us an explanation on why the reservation was moved.
Very nice
The app isnt great and bugged out a few times.
Great team and excellent customer service.
None. Good experience.
Staff is excellent well organized as well! Thank you..
Fast check in and check out Great job
Return was super fast.
I was very happy with the crew that showed up. They were very polite, proficient and quick. They were very careful with my belongings and they were able to move more of my belongings then I expected in the time frame I had paid for. If I ever need to move again I will ask for this team again. But I hope I never have to move again.
Brian should talk with Trudy from iHeartMedia again 😊
Great customer service on the phone as well prior to our move. Also at the location.
Lower the dollar per mile charge! It's ridiculous Include some miles with rental fee.
Not only did the truck smell of cigarette smoke but a package of cigarettes where left within w/ a lighter....Just saying!
Tried to do a self pick up but could not get the info to complete check in despite having to upload my license three times. Had to go to Concord and all was very good there. An extra hour of driving and the hassle, but it worked out. Would not try self pick up again.
Try to actually have the equipment available at the desired location, when reserved. I had to eventually pick up this vehicle in Concord, NH when I had reserved it in Hillsborough. Adding time and expense to our already stressful move. Took me about 20 minutes to get out of the Concord location.
I was in a rush and the staff was very responsive. And tolerant. Apologies for the rush. And thanks for you patience with me.
The young man who helped was very friendly and helpful
Was very upset that the uhaul/share was not working nor easy
Nothing; it's excellent
as usual, your reservation system failed to document one aspect of our reservation. We had paid for two sets of moving pads (for furniture) which were not in the truck. Fortunately your helpful clerk corrected the problem immediately. Drop off was uneventful.
After driving over 1000+ miles and renting equipment I wanted to wait to have the woman check me in to make sure I wasn't incurring any additional charges. She refused to do so and told me I had to leave the vehicle and a receipt of charges would be emailed to me. Very unprofessional and rude.
The box truck I rented was very well equipped to do the task at hand. It did have a cut and flat tire when I got it home but there road side assistance came right out and replaced it. It was expensive but having it made my life way easier that pickup truck runs.
Manager Brian made all the difference. He was professional and positive, and very accommodating. Brian goes the extra mile.
Had no concerns the check in and return was smooth, the cargo van I rented was clean and ran well. Thanks yii I h guys for your great service. Mary Kibbee
Everyone at the Concord New Hampshire U-Haul location is wonderful. All associates are polite, respectful and willing to do anything they can to assist the customer.
Bryan the manager was GREAT at helping us in a timely and professional fashion.
New windshield wipers.
LOVE THAT IT WAS A NEW TRAILER... AND IT WORKED GREAT FOR MY NEEDS AND BRIAN ANSWERED ALL MY QUESTIONS AND CONCERNS WHERE I HAVE NOT RENTED IN A LONG TIME... AGAIN THANK YOU BRIAN CONCORD NH STICKNEY AVE... A SUGGESTION WOULD BE GET TWO MORE CAUSE I MIGHT ME RENTING DURING THE WINTER FOR WINTER SNOW MOBILING...
The customer service personnel did not check the vehicle before I left so I had to take a picture of the gas meter and call letting him know that the tank was not on full
Truck made weird sounds and over reved/accelerated by its self. So it was pretty terrifying at times.
All around smooth process! The staff is very friendly!
Train the employees properly. The 15 computer course when they started dosent count. These idiots know so little about what they are doing that it's actually extremely unsafe. It's amplified by them being arrogant to the point thinking they do know what there doing and mouthing off customers when they tell them what their doing is unsafe and incorrect.
Great people, great experience.
They are just too expensive.
It was quick, easy and the guys were friendly. I did most of it online, which really made it nice during these times.
The truck did need some work on the front end. It seemed loose which made it harder to drive.
The interior hadn't been cleaned in some time, cigarette butts in the ash tray, ash all over the truck, not disinfected and during Covid is unacceptable, I had to wipe down interior with Clorox wipes to even get in it. Also the truck was in disrepair, a slice in tire which could be dangerous, shimmies, and has stickers on it showing it was a salvaged truck from an insurance claim,
Bryan, the manager of this Uhaul location, was the most helpful person I have ever interacted with at Uhaul--or any storage/rental place for that matter. He helped me tremendously in a very unfortunate situation and has a great, customer-oriented attitude. 10 stars out of 5. Thank you!
Your manager Brian went out of his way to provide excellent assistance and help during our rental and check out experience. His demeanor and friendliness Were exceptional. And his staff as well. We think the whole group.
Thank you. For 13 years I have stored belongings in your storage space. This has worked really well for me.
I was impressed with how engaged all the employees were. There to do the job with a good attitude. Thank you
Staff is friendly, everything is well maintained
I think there are less expensive options but am using for the free 30 day trial.
Very friendly staff. I would definitely make this U-Haul location my choice. I would recommend this location to my friends and colleagues. Keep up the good work . Sincerely, Carlos M. Huertas Retired Fire Chief and Emergency Management Director
Expensive! Gaps on doors for exterior storage units. Mouse droppings everywhere. There’s a thing called pest control, use it! Will never use this storage facility again.
Great customer service!!!
Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!
Moved our things in this week and so far very happy with the location, and unit.
They don’t answer the phone. I had the central office email them and ask them to call me; they never did. I ended up mailing them a letter to ask them to call me when I needed help. This is not okay!
All ok except billing and occassional staffing
The professionalism and caring of the staff
The staff was very professional and helpful during a stressful situation for me
I missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu
I had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.
I’d use this storage facility again if I had the need
Thank you for your truly excellent customer service. Your Staff and facilities are the very best.
Very helpful
It was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.
When I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD
All ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.
Would give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.
kept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.
This facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.
I wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.
Worst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.
QUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.
I arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.
The facility manager was very helpful and was on top of everything.
the facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane
clean, great customer service
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