Customer Reviews for U-Haul Moving & Storage of Concord

Rating:

4.0

Nothing

Rating:

5.0

I had no issues at the drop off

Rating:

3.0

I was not happy that i had to buy your insurance to cover the trailer and that I wasnt told ahead of time. If I had been told during the online reservation process that i would need to bring it, then I would have been able to contact my insurance co while they were open to obtain it. Instead, I was told at 730 am when I picked up the trailer that unless I was able to contact my insurance I would need to buy it, my insurance co was not open at 730am. My suggestion is to provide a check list of what to bring instead of all the online pages that try to sell me products.

Rating:

5.0

Everything was great from pick up to drop off.

Rating:

4.0

Keep letting Thosha in concord run the show and thing stay good. Always good service thanks to well trained staff.

Rating:

5.0

This crew has really good customer service. They’re the best every time I go there which is at least a couple times a year. They have never disappointed.

Rating:

5.0

Equipment was in excellent condition and the man we worked with was quick and kind

Rating:

5.0

Excellent customer service!

Rating:

5.0

Excellent and fast service

Rating:

4.0

The representatives in U Haul Moving and Storage business were very helpful and friendly. Excellent customer service.

Rating:

5.0

The gentleman that hooked up the auto transport was great.

Rating:

3.0

Prices are originally affordable but with mileage it gets real expensive real quick. Any more than 2 people in line and the wait is forever. Still a better alternative to a Moving company.

Rating:

3.0

I was told I had to have the gas at the same level as when I picked it up and you charge 4.50 per gallon plus 30 bucks if I don't but no one made sure to tell me I wouldn't be reimbursed for the extra gas I left. You got about 30 bucks of gas out of me because I put too much in and that is completely a rip off so thx for that. You should be ashamed.

Rating:

5.0

Great service!

Rating:

5.0

Knowledgeable, personable & friendly associates. Great experience.

Rating:

5.0

This location is hands down the very best Uhaul location I have ever used!!!

Rating:

5.0

I had a frustrating experience trying to pick up a reserved round trip 5 x 8 trailer at the Salem, MA U-Haul location to pick up a piece of furniture, where my reservation was given away. Thankfully, the Concord store completely turned things around. We drove up to concord, NH where the piece of furniture was located and the uhaul staff there were friendly, efficient, and fully staffed—something the Salem location lacked. A big thank you to Jessica, who was especially helpful in hooking up the trailer, walking me through the lights, and staying patient even when her computer froze. I really appreciated how the Concord team listened to the issues we faced and made sure we left feeling supported. Highly recommend the Concord location! We dropped off the trailer at the Salem, MA location and almost experienced the same frustration but luckily Jessica showed us how we could drop off our one way rental using the app.

Rating:

5.0

The customer Service Rep was the selling point for me. He was super helpful and made sure I had a good understanding of the entire process. I felt like I mattered as a customer and that I wasn't just being shoved through a giant corporate machine.

Rating:

2.0

Natasha Lamb and Tim in Scheduling were belligerent towards me. I requested a call back from Corporate no one ever called. Ou box is empty. We will never revisit your business again, it was needlessly stressful because of Natasha and Tim. I would encourage you to listen to the calls. Kristine Garrepy 801-882-7142

Rating:

2.0

The parking lot was a bit cramped and not very convenient for returing trailers. The customer service was great tho!

Rating:

3.0

Very long delays for pickup.

Rating:

5.0

Ryan at the Concord NH location was very helpful and i would use this location again. The customer service was amazing. 5 stars

Rating:

5.0

Friendly, helpful staff. Pickup and drop off were quick and easy. Only issue was that online pricing when adding furniture pads did not add up correctly so I had to wait and add these the counter.

Rating:

4.0

Didn't like being charged two extra days, when i told the agent at pick up that we needed six days and was told ok. Other than that service was great, thanks.

Rating:

5.0

I was very happy with your counter person. He was professional and very concerned that I get exactly what I was looking for. You have a great employee there!

Rating:

3.0

We rented a 6' wide trailer to haul a spyder, that was the width we needed. We realized after driving almost an hour, the opening was 6' but had a panel on both sides of the trailer which meant the opening was 5' so did not allow us to load it. We had to drive a 2hr round trip to swap the trailer for one that did not have the panels and return the trailer after the 5pm deadline. This should have been pointed out by the people at the store......a waste of time and gas.

Rating:

5.0

Thanks Jeremy The hitch looks great!👍🏼 Jeff

Rating:

5.0

No improvement is needed. Everyone was very professional and helpful. Thank you i will definitely use your services again

Rating:

5.0

Nothing

Rating:

5.0

Keerati N

Rating:

5.0

Nothing I can’t think of this location has consistently excellent service.

Rating:

3.0

Even though I had a reservation to pick up a truck at 10 I had to wait 20 minutes to get served and I lost some help for my project.

Rating:

1.0

The person I encountered when picking up was the of the most miserable, rude, disgruntled employee I’ve encountered. She is doing U-Haul a disservice. I’ve rented from U-Haul numerous times over the years and never have I had such an awful interaction with an employee. She was truly one unhappy miserable person who has no problem taking it out on customers.

Rating:

5.0

Nothing observed at this time. It was a smooth experience. I used to run 3 different locations.

Rating:

5.0

Fast and professional

Rating:

5.0

The 2 girls working the day of my rental were fantastic! But I only got 1 of their names, Jamie. Either way, they were super and I would refer this Concord, NH location very highly. Great team, great location, and super clean facility, storage units, and vehicles.

Rating:

5.0

Spread the word about U-Haul boxes! I had no idea such were available until a friend moved with them. Both of us love this service! I mean, all I had to do was load a box, forget it, then unload— or drive a truck through New York City. And I’m 77… the choice was clear. Keep up the great work!

Rating:

2.0

Let the customer know if the uhaul destination delivers or not.so they know the quote does not include delivery by a third party. I was very upset that I was lead to believe my container was shipping directly to my house, but actually wasn't and it gave me an additional cost on top of the quote. I filed a complaint with Uhaul and NEVER received any reply back. I most likely will not use Uhaul again.

Rating:

5.0

Good management at Stickney Ave Uhaul.

Rating:

5.0

I paid 228.00 to go 44 miles round trip. . Wasn't happy about paying that had the truck almost 5 hours.

Rating:

1.0

The process is slow, laborious and unnecessary. I’ll never use U haul again.

Rating:

4.0

The manager (Natasha?) is an A+ manager/employee!!! I rent all the time from this location - I do theatre with youth, five shows every year, and we rent trucks to move sets/sound equipment/etc. - and I have seen her "in action" every time. She is kind to the new employees and professional with all customers, in person and on the phone. My most recent rental on April 5th went sideways due to a reservation mistake made by a new employee, and she took care of everything to make it right, quickly and efficiently. Thank you Natasha, and the other employees who were working that day as well!!!!!

Rating:

4.0

All was great! The waits to check in and drop off equipment were a bit long, but it looked like a busy day.

Rating:

5.0

The representative I dealt with was excellent. Very knowledgeable about the products and recommended a different unit based on what I was moving. Had he not done that I would have not been able to pick up what I was with the trailer. He also had a great attitude.

Rating:

1.0

They reported incorrect fuel and charged me. Fortunately, I had pic taken at the time of pickup and drop off, helped and call center associate verified. It raised doubt every time we return the vehicle.

Rating:

5.0

The driver's door had a hard time staying shut. Also, the gear shift had a hard time going into park. At one point I thought it was in park and it actually was in reverse. I didn't notice till I got out and was able to hop right back in. Some damage to the property occurred.

Rating:

2.0

I suggest you pay your workers a fair wage so they don't scam customers to fill their pockets.

Rating:

5.0

Everyone there was courteous and helpful, great experience

Rating:

5.0

Very responsive

Rating:

4.0

I was disappointed that I was told I couldn't use the pickup truck I had reserved to tow a trailer. When I reserved the truck, I selected towing on the website and was given the option to rent a pickup. When I arrived and found the truck had no hitch in the receiver, I was told I’d have to rent a 10’ box truck instead. While the box truck worked, the pickup would have been more efficient, more comfortable and more appropriate for my needs. In the past I have rented a pickup with a car hauler from the same location and the trailer with a car is a much heavier load than the one I towed with this rental. Thanks.

Rating:

4.0

Didn't have much contact as it was a busy afternoon and computer was down. However staff were great and very accommodating. Thank you.

Rating:

5.0

Simple check in. The equipment was ready when I needed it, and drop off was quick and easy.

Rating:

3.0

The guys there are great. Angel was completely positive and professional at getting me checked in and getting the truck. The guy who took the truck afterward was also. The truck itself was a big disappointment. The back was clean, the cabin typically worn, but the engine sounded like it had a loose serpentine belt and occasionally white smoke came out of the exhaust. Obviously it wasn't maintained at the shop because I noticed the problem right away. I didn't make an issue of it because I needed the truck fast. When I notified the guy who took the truck afterward, he was professional and gracious.

Rating:

5.0

The person helping me out was super professional and helpful

Rating:

5.0

After Hours drop off was super easy

Rating:

5.0

Angel was excellent behind the desk. Friendly and he really cared about customer service.

Rating:

5.0

Love this storage unit works great for me nice and local. Thank you

Rating:

5.0

Great staff. Very very accommodating. Always.

Rating:

5.0

Friendly and very helpful. Went above and beyond to ensure we had everything we needed.

Rating:

5.0

U-Haul made moving less stressful. Thank you

Rating:

5.0

Slow going and Apoch the eagle upon my right shoulder hissed, I fell to a dream. Upon my knees a green lake of blue turtles rose from the sand. There, there beyond stood the shining security of a new experience amidst the old, dry and tired. U-Haul Self-Storage, propane filling, moving blankets, locks and rentals for moving about the country was right there in front of me the whole time. It took dire thirst to be a smack in the head to wake up to such a wonderful solution. Thank you.

Rating:

5.0

Really found Jeff and Scott to be a big help!

Rating:

5.0

I appreciate the above and beyond service that the gentleman working the front desk showed. He gave me a swipe card, brought me to the unit and told me the hours that they were open.

Rating:

1.0

Never again!

Rating:

5.0

Great staff and customer service. Highly recommended to everyone.

Rating:

5.0

The check out was very smooth and Jacob was very kind We got back at 7:04 lot closed at 7 he said lock truck leave keys they will check it in morning and email me they had card on file for estimate and they were very prompt in responding in the morning with the total amount a little less than estimate When I got my items out the unit was dry and no bugs or anything notice so I would say very clean And I was very pleased

Rating:

5.0

Thank goodness for U-Haul. Your staff is very helpful, making my move easier. This is the second time I’ve used U-Haul; there will be a third, when I move again.

Rating:

5.0

I had a great experience! Elizabeth was spectacular! She helped me with my storage unit ,truck rental,and handled the paperwork like a pro ! She was an angel! 5 star Jason Reid

Rating:

3.0

Your rates are way too high.

Rating:

5.0

Extremely nice people thank you

Rating:

5.0

Customer service from Natasha Lamb was great

Rating:

5.0

Jacob at the concord location, Natasha and Micheal were great!! Richard in Manchester was fantastic also ! Great experience 😊

Rating:

5.0

Great move in experience. Natasha and Jacob were professional, helpful and friendly.

Rating:

5.0

The space filled my needs and perfectly located!

Rating:

5.0

Great place great customer service from everyone.

Rating:

5.0

Everything was good

Rating:

5.0

No comments today

Rating:

5.0

The customer service representative was very pleasant to work with her experience and knowledge I felt that I truly mattered to her.

Rating:

5.0

The staff were great .

Rating:

3.0

Move dropping on our things

Rating:

5.0

Having a storage unit included for a month after a van rental was a real plus. Even the lock was provided. Thank you U-Haul Concord.

Rating:

5.0

The manager Natasha is absolutely amazing!

Rating:

5.0

Was perfect experience

Rating:

3.0

I had no food or anything in my unit that would have attracted mice, but had some bedding in a sealed storage bag that had mice droppings and food (rice and other items) in it.

Rating:

5.0

The U-Haul facility was amazing! I love the bin that I had! It was heated to protect my computer and my TV! I would not only recommend you all to my friends and family, but to everybody, I meet! Thank you so very much forever for keeping my treasures, safe and warm! I promise I will be back to do more business with you! P. S. U-Haul also had moving boxes and packing tape for me to purchase for my move! I could not be happier! Sincerely, warmest regards, Christopher.

Rating:

5.0

Good experience.

Rating:

5.0

I needed a climate controlled unit for a piano in super short notice. Luckily they could accomodate.

Rating:

1.0

I was only 2 days over on my payment and your NUTCASE call center starts calling my brother which really irritated me because the dingbats in the call center didn't even give me time to respond. THERE WAS NO NEED TO CALL MY BROTHER WHEN I WAS ONLY 2 DAYS OVER ON A PAYMENT AND I CALLED THE WEEK BEFORE ABOUT THIS AND APPARENTLY NOBODY READ THE NOTES!!!!! I WILL NOT RECOMMEND THIS TO ANYONE

Rating:

5.0

We have been with this facility for about 4 years, we just moved out of the unit. Everything was still dry, well kept.

Rating:

5.0

Natasha, Shawna and Michael were very kind and helpful. Such a busy place but they each made time to assist me and answer my questions.

Rating:

5.0

Both women who helped me in the Concord facility on Stickney St were awesome! One was the manager and another a trainee. Great people. Thank you.

Rating:

5.0

Very friendly and helpful. Walked me through the process. She made it very easy.

Rating:

5.0

Very easy. Fair price 👌

Rating:

5.0

Natasha went out of her way to help me make sure I didn’t lose my stuff in auction…She didn’t have to do that in fact it probably would have been easier for her to just lock me out and not deal with it at all but she took the time to help me and I cannot tell you how much i appreciate her for doing that!

Rating:

3.0

Aside from feeling like our unit was a chicken coop add on, the space worked well for our needs. The staff have always been great & helpful.

Rating:

5.0

The store manager is awesome, she works so hard! Please make sure her and her staff are complemented.

Rating:

5.0

The manager here runs a tight ship and she keeps it functional and clean

Rating:

5.0

Helpful caring considerate

Rating:

5.0

The poeple at this location went above and beyond to help make moving a success. they were so nice! Natasha helped me many times- she was awesome! Everyone at that location I interacted with was nice and helpful:) I appreciate the way uHaul considered so many details that make a move happen and it is designed for success.I appreciate the blankets made of recycled denim, and the other Green measures uHaul employs. uHaul is fantastic!

Rating:

5.0

Prices are a bit high.

Rating:

5.0

I am very pleased with the storage bin. It was clean and smelled good, and the perfect size for what I needed. I will definitely recommend this to all my friends.

Rating:

5.0

I had a prompt and courteous experience. The Uhaul staff made me feel like a valued customer! And the Uhaul trucks and vans smell wonderful.

Rating:

5.0

Everybody was nice, caring and helpful

Rating:

3.0

First month is free but after that they are a bit expensive. I have a 10'x20' storage unit down the road that is cheaper than the 8'x11' at U-haul.

Rating:

3.0

we were called the night prior and gave all the details and then we had to give all the details the day of the move. thank you

Rating:

5.0

The storage facility was safe and secure. The staff was always helpful and courteous.

Rating:

5.0

Greta experience. Excellent team! Would use again in the future and recommend.

Rating:

5.0

Staff were very friendly & helpful

Rating:

5.0

Great company to work with from start to finish. Employees at the desk were excellent!

Rating:

4.0

I-Haul vans were parked bumper to bumper against the row of units several times. Think it was for an impending storm but wish they had been parked across the drive so I could’ve at least walked to my unit and gained access. I’m also confused as to why I had to turn in my lock when I had to buy it.

Rating:

5.0

Your team here is incredible, the female leadership on your crew is so strong and capable. I’ve lived in Concord for 45 years and have used this company most of it for everything. I’ve never seen a tighter ship run here

Rating:

5.0

Michael was courteous, explained how the security works and enjoyable to work with.

Rating:

5.0

Awesome staff to quickly accommodate all my needs.

Rating:

5.0

Staff and district manager were extremely helpful

Rating:

5.0

These folks are always well managed and well put together

Rating:

2.0

Stuff was very helpful with getting us a storage unit at the last minute.

Rating:

3.0

Was able to keep my belongings safely stored

Rating:

5.0

I think the first month free is a great offering for when I rent trucks

Rating:

4.0

Very helpful under the circumstances. If the petite blond with the friendly smile is single and would like to, she can text me hello.

Rating:

5.0

Very accessible.

Rating:

4.0

My only comment is that when I was moving items into and out of the door to the facility there is a large divot and it was difficult with the dolly. My items would fall off every time I went over it. They really need to fix it.

Rating:

5.0

fast and friendly

Rating:

5.0

We used an outside storage unit. Easy access from car, only reason we didn’t stay longer was our need for climate controlled storage. They had nothing available in our size requirement.

Rating:

5.0

Very friendly staff, staff took care of me and my daughter and had some computer problems and offered drinks and food to my daughter. Staff was awesome and helped get the storage I needed, and helped locate a truck rental in tilton nh and I was able to pick that truck rental up.

Rating:

4.0

We got a different answer on Storage availability from on-site personnel than we did from corporate. A unit was available but local store did not know that.

Rating:

5.0

So friendly and willing to help me.Awesome team at this facility.They went the extra mile andvremember me from a phone call and another location I used.Went above and beyond.

Rating:

5.0

Nice clean storage. Secure.

Rating:

5.0

Friendly staff. Eager to assist you. Clean facility. Answered all my questions.

Rating:

5.0

I am very pleased with the professional service at this location. Thank you.

Rating:

3.0

Could be a lot cheaper

Rating:

5.0

The staff I worked with on Monday Sep 6th 2021 at about 9am was overwhelmingly helpful. We had a very long haul WA-NH. And they were extremely good at their jobs. Couldn't have asked for better staff. They all deserve a raise!

Rating:

5.0

Very helpful staff, knowledgeable and so will to work with you and find the best options.

Rating:

5.0

U-Haul met all our needs. Having a good storage facility made a stressful, unsure, and busy time a little bit better. I loved the climate control and super well lit building. I felt comfortable leaving my stuff there. I will recommend U-Haul storage to my friends.

Rating:

5.0

The whole experience was excellent.

Rating:

3.0

Only rated it average and would not recommend because U-Haul's pricing is too high. Concord's pricing is the worst because its in Concord, NH the Capitol and they figure they can get it. I dont like that and others dont either--

Rating:

5.0

The staff was so friendly and knowledgeable. I really want to stress that I find no fault whatsoever with those who helped me. They really made my experience. That being said, Uhaul's (the corporation, not its employees!!) policy of first come, first served even with a reservation was shocking and honestly made for a horrifying moving-in experience. I came thinking I would have a drive up outside unit, and ended up having to tetris my belongings inside a 4x8 1st floor unit and a 2nd floor 6x7 unit. Again, the employees of this location are great. The corporate policy of Uhaul of 'first come, first serve' even with a reservation will ensure I never use this Uhaul services ever again. It is a really terrible policy, I hope that will be reversed. Thank you again to the great employees of this location.

Rating:

5.0

The staff was friendly and amazingly helpful. It was a trying time and everyone was compassionate and went above and beyond to make things better.

Rating:

1.0

I ended my storage locker rental. Two days later I was billed for another months rent. I called the service number to get refund. I was told a message would be sent to the manager for a refund and I would hear back. One week later I have had no response from Tyler McGee.

Rating:

3.0

They gentlemen was very nice and helpful

Rating:

5.0

the staff were always ready to help you out

Rating:

2.0

Your staff was fine, the space was fine... but we were initially told by the national call sent that we were getting a drive up 10x10. When i got to your facility, there wasn't one available. I don't know what reservation system issue there is between the site & national, but that, for us, meant we had to find a 10 x 10 somewhere else, then move everything out of the tiny space you had avail... and only had inside access too. Aside from that, we were charged $20 late fee, because we weren't notified by phone or text that we were going to be past due... and ended up getting a US Mail letter, that was sent to our old address, forwarded to our new address... AFTER the $20 was already paid. I was told by national that they couldn't credit it, and that an email would be sent to the site manager. I still haven't heard from anyone about crediting that $20. I arrived yesterday to clean out the unit, after already having paid the month & late fee, and found a second lock on the unit, which I had to go inside & deal with. I'll be unlikely to use UHaul again for storage.

Rating:

5.0

Great team and excellent customer service.

Rating:

5.0

Great people, great experience.

Rating:

4.0

They are just too expensive.

Rating:

5.0

Bryan, the manager of this Uhaul location, was the most helpful person I have ever interacted with at Uhaul--or any storage/rental place for that matter. He helped me tremendously in a very unfortunate situation and has a great, customer-oriented attitude. 10 stars out of 5. Thank you!

Rating:

5.0

Your manager Brian went out of his way to provide excellent assistance and help during our rental and check out experience. His demeanor and friendliness Were exceptional. And his staff as well. We think the whole group.

Rating:

5.0

Thank you. For 13 years I have stored belongings in your storage space. This has worked really well for me.

Rating:

5.0

I was impressed with how engaged all the employees were. There to do the job with a good attitude. Thank you

Rating:

5.0

Staff is friendly, everything is well maintained

Rating:

3.0

I think there are less expensive options but am using for the free 30 day trial.

Rating:

5.0

Very friendly staff. I would definitely make this U-Haul location my choice. I would recommend this location to my friends and colleagues. Keep up the good work . Sincerely, Carlos M. Huertas Retired Fire Chief and Emergency Management Director

Rating:

3.0

Expensive! Gaps on doors for exterior storage units. Mouse droppings everywhere. There’s a thing called pest control, use it! Will never use this storage facility again.

Rating:

5.0

Great customer service!!!

Rating:

5.0

Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!

Rating:

5.0

Moved our things in this week and so far very happy with the location, and unit.

Rating:

3.0

They don’t answer the phone. I had the central office email them and ask them to call me; they never did. I ended up mailing them a letter to ask them to call me when I needed help. This is not okay!

Rating:

3.0

All ok except billing and occassional staffing

Rating:

5.0

The professionalism and caring of the staff

Rating:

5.0

The staff was very professional and helpful during a stressful situation for me

Rating:

1.0

I missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu

Rating:

5.0

I had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.

Rating:

4.0

I’d use this storage facility again if I had the need

Rating:

5.0

Thank you for your truly excellent customer service. Your Staff and facilities are the very best.

Rating:

5.0

Very helpful

Rating:

1.0

It was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.

Rating:

1.0

When I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD

Rating:

1.0

All ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.

Rating:

4.0

Would give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.

Rating:

3.0

kept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.

Rating:

3.0

This facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.

Rating:

5.0

I wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.

Rating:

1.0

Worst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.

Rating:

1.0

QUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.

Rating:

2.0

I arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.

Rating:

5.0

The facility manager was very helpful and was on top of everything.

Rating:

5.0

the facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane

Rating:

4.0

clean, great customer service