Customer Reviews for U-Haul Moving & Storage of Concord
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Concord
Randall C. on
Employees were great! Responded to our needs immediately & this is not our first time dealing with this location as there continued assistance & courtesy keeps us coming back to them & recommending them!!! Hopefully UHaul appreciates these hard working employees & rewards them. Thank you.
Philip J. on
Your employees were very nice and helpful my 1st time renting a Uhaul. I'm very happy with your employees service they gave me. Thank you Joyce family
Richard U. on
Not a thing
Robert M. on
Very smooth and very efficient having storage unit in site for us . Thanks!
James M. on
It was a great experience Thank you
Alan T. on
clerk was awesome, friendly ,and prompt
Eric F. on
Easy pickup and return. Vehicle was well maintained.
Katharine R. on
Everyone is really nice, and they are very accommodating. Thanks for all your assistance and patience. On another note? The store also needs more personnel.....it gets really busy in there and your store employees are always going flat out. They need help!
Robert L. on
all personal were great.
JAY H. on
Explain upon delivery the location of the wire harness. Did not realize it was stuffed under the spare tire.
nick b. on
Because of multiple issues on my end, I had to reschedule my rental multiple times. The staff were very understanding and incredibly helpful with the changes. And when the time finally came to pick up my rental, they were a pleasure to deal with. I will tell everyone I know about my extremely positive experience.
MICHELLE F. on
All ok except billing and occassional staffing
Jeffrey M. on
Excellent
Kathryn P. on
Very friendly experience all the way around.
Michelle C. on
The staff was great! Helpful, friendly, very attentive.
Albert M. on
The concord store was clean the staff was very helpful have and will use the concord store again
Lori I. on
Keep the vehicle clean cause the seats had animal hair all over the seats and the van was dirty outside of it. They should of vacuumed it . I rent a u haul a lot from this place I was very upset when I had dog hair all ion my capris and it was so hot out I smelled like an animal after . Very dissatisfied
christine F. on
For some reason, someone keeps using my e-mail address for U-Haul reservations without my consent.
Seth B. on
I'm not sure why the reviews are so poor from so many people. This is the third time I have returned a truck to this location, and it always takes me under five minutes to be done. Thank you!
Jeffrey M. on
Young lady was extremely professional and courteous...please thank her---at 0745...sorry I missed her name! My bad not hers
John C. on
Make it easier to return the truck.
kara o. on
I thought it odd that trailer tongues are left on the ground. Most trailers have a leg to stand on but if they get damaged it makes sense.
Kristopher L. on
Brittany and Liz were great and was quick to fix my reservation that was originally supposed to be a 20ft truck for two days that ended up being a 15ft for two days. Much to my surprise on the second day expecting to have the 15ft for two days, received a text message that my truck was due for return on day one. When my wife and I called customer service to explain that we had paid for two days, Sarah from traffic refused to listen to us. She kept talking over my wife and I, was extremely rude and down right nasty to me, this was the worst customer service I’ve ever received and even hung up one my wife and I several times, when asked to speak to her supervisor, sarah stated that her supervisor would be in until July 8th and we could call back then and once again hung up on us. I had to take time away from my move to stop into uhaul to fix my reservation which Brittany was able to confirm that we had the van for two days. I am glad that Brittany knows what’s she’s doing and has superior customer service they Sarah. This Sarah person needs to be retrained in customer service and trained on customer satisfaction and uhaul’s commitment to customer service.
Dennis D. on
Great, attentive service!
Peter E. on
Great rental experience. Vehicle was clean and ran well. Employees were friendly and customer service was great.
Timothy B. on
I rented a car dolly that was missing one of the locking pins for the right side ramp. One of the attendants put a bolt nut through it before I left. And that was a temporary fix until I was driving back to the U-Haul location and then both fell out the rim came loose and dragged down the road!
John D. on
Carly was very pleasant and friendly at check in. Drop off went smoothly with Ben. Thank you!
Edward P. on
Online scheduling was a breeze, upon entering the location I was greeted by Carly, the checkout process was simple, quick and accurate. I've rented from this location before and this time was definitely my best experience yet.
Richard C. on
Nothing. I was completely satisfied
S Mark Y. on
Extremely efficient and courteous service. The pick up truck I rented was new and spotless. I look forward to my next rental from U-Haul.
Bryan L. on
I tried to rent the 12' ramp trailer on Monday but was told it had a flat tire. This location *refused* to swap out the tire (they have a service bay!) with another tire from a similar trailer, they couldn't tell me when it would be available, no manager to speak to, etc. This site is terrible about answering their phones. When trailer was ready on Wednesday, it was full of debris and the latch was bent. I had to take a hammer to get the latch pin out. Very frustrating experience. You can do better, Concord NH U-Haul.
cindy g. on
Staff went out 0f there way to accommodate us all.. excellent service!!
David D. on
Put a clock in the truck. It would help.
sean r. on
Parking lot is confusing.
Daniel C. on
Quick drop off Backed trailer into a parking spot Trailer inspected & i was done in less than 10 minutes
jason f. on
A little on the expensive side. Was hoping to receive some sort of credit for bringing the truck back 4hrs early. Ended up being $4 extra (due to mileage) than the estimate. All in all a solid experience.
henry v. on
Nothing. Everyone was very helpful.
debra p. on
No problems returning the truck! Thank you U Haul!
Dernell C F. on
The professionalism and caring of the staff
James H. on
I was impressed with ease of the transaction and the assistance I was giving in renting the trailer.
Daniel L. on
The check out process was crazy. Had to sit in the truck and flash lights and blinkers, etc. Why would a taillight or reverse light out be my problem? It felt like a major overkill. It used to be someone would look at the fuel gauge, odometer, check for physical damage, and check cab and truck for cleanliness — all of which was fair. Not sure if this new truck inspection is standard practice or what, but it makes it wildly inconvenient as a consumer.
Donald H. on
Nothing everyone was a professional and treated me in a professional manner
Peter W. on
Very easy. Friendly service.
Chris L. on
Vehicle had high mileage and seemed tired. Suspension wasn’t great.
Dernell C F. on
The staff was very professional and helpful during a stressful situation for me
BRIAN B. on
One of the agent charged me for a second day. I've called them twice, was told I would receive a credit for the over charge. First call was May 23, from the returning location. I called the other week to ask about the refund, I was told it had been refunded. I checked my credit card the other night, still no credit.
Marietta H. on
Way too expensive on mileage. What a rip off.
remo d. on
Nothing keep so what you do being nice to everyone thank you for the help
Joshua F. on
Online pick up and drop off makes the transaction a breeze!
Gabe C. on
I rent trucks from this location at least 5 times a year to move musical instruments for our school concerts. For this concert I stopping the store to make a reservation, and found that all of the trucks that belonged to Concord were rented out. The staff at the store went out of the way to make sure that I had a truck available for me, and were very pleasant and polite about it. Thank you for helping us out!
Fred T. on
Fast. Efficient. I recommend highly
Shanda F. on
The computer said the fuel was at 3/4 full when it was really barley half. Also it said it had less miles on it then it did. I also had to put a 100$ deposit on the truck which I was told I would get back when I returned the truck. I returned the truck yesterday and am still waiting for the refund that I was told (while returning the truck) that it was loaded back onto my card. When I called about it, the woman said “give it about three days” . IDONT HAVE THE LUXURY OF GIVING IT THREE DAYS! I had to spend everything I had on that stupid truck. Had I have known it would be like this I would HAVE NEVER RENTED IT IN THE FIRST PLACE. Certainly NEVER WILL AGAIN.
Matthew C. on
I missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu
gary m. on
There were two people on duty at the time and they did a great job. However they were overwhelmed because there was no one out side helping with the influx of rentals returning.
Denise H. on
Pick up was quick and easy, but drop off was even better!!! So much better than when I rented from them years ago!! Great customer service!
Maurice S. on
agent did not go over all the details of the rental.. said i need to drop off by 5:00 pm in Andover.. plus did not explain extra mileage. when i called and talk with Uhaul about this.. he said well it was on your rental agreement.. will never use UHaul again.. moving to Penske
Michael F. on
Great operation, thank you!!
David and Claudi F. on
Customer service person was personable, professional and helpful.
VIRGINIA P. on
Super efficient, helpful and friendly service. MUCH faster than Manchester locations.
Tod M. on
The staff were so friendly and efficient!
Jan M. on
Nothing. Everyone was great to work with.
Crystal I. on
Only downfall was after a long long day of moving you return app wasn’t working properly @ at 11pm that was not fun. it walked me thru every step but when I tried to approve payment it failed.
Stephen G. on
This location is very difficult to find. Suggest better signs pointing the way or move the location. Staff and manager were excellent.
Cheryl u. on
The staff was great once I got to the shop. The U-Haul central customer service is terrible. I called many times to make sure my hitch was what I needed and the central office, not the people in Concord, messed up so I wasted a morning driving to Concord only to find they did not have my appropriate hitch. The Concord staff was very helpful though. You need a new phone system,
Bradford D. on
Great service!
robert d. on
The service was excellent, but because the wrong hitch was sent, a driver had to drive to Portsmouth NH to get the correct part. If not for that mess up, which wasn't really the fault of the staff at this location, everything was excellent.
Gerard C. on
Mobile app was horrible! Wrong truck size, incorrect pick up time......difficult to navigate....had to reinput my personal info after doing so on the pc the night before. Finally went inside and received excellent assistance.
tom b. on
good service - as usual
Danielle S. on
The gentleman who checked me out at the front desk was friendly and wonderful. If you would commend him I would appreciate it. He had a small tattoo on his left wrist and a nice smile.
kathy h. on
Have a few more seats in the waiting area.
glenn j. on
Do NOT lose Carly Morin as an employee!!! I have been in the service industry one way or another as well as a small business owner, for the past 35 years. Carly is the perfect person to utilize as a trainer or upper level manager. Professional, friendly, efficient, helpful, on and on, to customers and co-workers. Recognize and utilize her skills at the highest level. I would travel extra miles to use this facility due to how she treated me. Thank you Carly!
Jim M. on
All went well, wouldn't change a thing.
harold r. on
you need more help-it always takes too long to check in and out
Laurette E. on
clerk had a poor attitude, didn't know the answers to my questions, and was taking photos of my license on her personal phone. When I raised security concerns, she brushed them off and said the only time the photos would stay on her phone is if the app didn't work. Then the app didn't work after she tried three times, and another clerk had to use what appeared to be the Uhaul phone. TRAIN YOUR STAFF ON HOW TO DO THEIR JOB AND ANSWER THE QUESTIONS OF YOUR CUSTOMERS or at least how to find someone who does know.
Richard F. on
Tried to return the truck using the app but it wouldn't let us because it couldn't tell our location. Our phone was on proper settings and all other apps we tried could find us but not Uhaul. Had to wait an hour til open. Came back then and not enough people working to handle the business of about 10 people waiting so we had to wait again. If the app worked or there was enough staff it would have been fine.
Karin H. on
I'm wondering if there is a way to get a key for a vehicle without having to wait in a line for a "cashier". There is already automatic check-in with your cell phone. It would be nice somehow to get a key by self-service too.
Jon J. on
Let them know that there is no refund on excess mileage. I drove 126 miles and was charged for 163 miles even though I said I was only going to drive 145 Miles. This is wrong!
marc c. on
Concord NH U-Haul was awesome
MIchael C. on
I parked in the designated spot for returns and went inside the store. A few minutes later a female employee, Carly I believe approached me and said she had already unhooked the trailer and would get me a receipt. Fabulous and painless!
Stephanie L. on
At the concord location where we got the truck there was only 1/4 tank of gas. We had to put gas in the truck and wasn’t warmed up. Tilton store was accommodating due to changing our pickup location of the truck. They later hooked up the transporter in a timely fashion.
leland h. on
Transport to work and back
JAMES G. on
Everything went as Planned. Person who checked me in and hooked me up was great!
Ahida P. on
The staff person (Mr. Bruno) was very disrespectful. Treated me as if I weren’t understanding what HE was saying. My dispute was focused on the fact that I was never informed that I would be charged differently from what I had agreed in the online reservation; moreover, I brought the trailer back a day before. I called this place earlier to ask if the charge would be for 2 days if I brought the trailer back a day before and they said YES. So, although I was tired, I made the effort to unload the trailer rapidly and brought it back. When I got there, they said the contrary (meaning that they would charge for the 3 days anyways). As I said before I have never been treated in this manner. This individual needs to be retrained to offer good customer service. This was a terrible experience.
Andy T. on
I was helped by Elizabeth, who was very polite and helpful. The van was clean and new. I recommend this location highly.
mark c. on
Nice van, price or should I say mileage charges were a little high
Vivek G. on
Keep it up
Michael P. on
The service was great. A trainee was being showed how to enter a rental and the crew did a fantastic job walking the trainee through the steps, without making my visit any longer than a seasoned rep behind the counter would have been.
RICHARD P. on
The customer service was excellent. The personnel were patient and accommodating to our needs.
matheu b. on
Only thing I would change is mileage,it ended up being more than I planned to spend but overall experience was great
RANDALL H. on
This was 180 difference from Nevada, MO location. This location is how ALL Uhaul locations should function.
Ann G. on
nothing
JAMES A L. on
I had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.
Susan B. on
I’d use this storage facility again if I had the need
Robert L. on
Thank you for your truly excellent customer service. Your Staff and facilities are the very best.
Sandra F. on
Very helpful
Brooke H. on
It was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.
al j. on
When I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD
andrew t. on
All ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.
Bonnie P. on
Would give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.
MICHAEL M. on
kept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.
Sandra F. on
This facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.
Sarah O. on
I wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.
Emily B. on
Worst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.
DAVID L. on
QUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.
Robert H. on
I arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.
Eric D. on
The facility manager was very helpful and was on top of everything.
Diane U. on
the facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane
PAMELA P. on
clean, great customer service
LINDA M. on
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