Customer Reviews for U-Haul Moving & Storage of Concord

5,749 reviews

29 Stickney Ave   Concord, NH 03301
(Rt 393 & I-93)

(603) 224-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(603) 224-8555

29 Stickney Ave
Concord, NH 03301
(Rt 393 & I-93)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

TIFFANY G. 
Rating:
5.0

Nothing. I was satisfied.

Paul S. 
Rating:
5.0

The movers we had were quite friendly and hard working. We appreciated all they did.

Sandra F. 
Rating:
4.0

Customer did not leave a comment.

GORDON T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

Sales associate was excellent!

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

MARIE F. 
Rating:
5.0

good job

SPENCER W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

This place has always been my favorite . There just great here helpful and caring ...

KARL S. 
Rating:
5.0

Jazmin & her team are always very helpful, quick and efficient. Always a great experience at this location!!

PETER S. 
Rating:
2.0

Customer did not leave a comment.

Roland D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Martha M. 
Rating:
5.0

Bryan was excellent.. explained everything very well, very professional and polite. Process for both picking and dropping off the van was quick and easy. Great experience!

Randy E. 
Rating:
5.0

Customer did not leave a comment.

linda E. 
Rating:
5.0

The pickup location was far from where I was staying which was not convenient.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

STACIEMARIE C. 
Rating:
5.0

Pickup truck in very good shape — no problems — and enabled me to complete my project easily. Staff folks who worked with me when I picked up and returned the truck were very helpful and very pleasant.The cost for renting and using the truck was reasonable.

MICHEL L. 
Rating:
5.0

Jazmin Martel assisted us with the pickup of the trailer. She was knowledgeable, professional helpful and friendly. There were many people coming and going and she didn't let any of that stress her out. She is a valuable employee.

MICHAEL D. 
Rating:
5.0

The truck was in general clean however I didn't realize how dirty the windshield was till we actually got on the road. The inside of the windshield was pretty dirty probably from smoking and there were smudge marks all over the windshield probably from someone trying to clear the windshield when it got fogged over. Other than that the equipment was great

Taras W. 
Rating:
2.0

When we went to sign the papers we were asked to provide another contact, which is bizarre. There were two of us 'already in the system', I don't get what was up with this request and I found it insulting.

James C. 
Rating:
5.0

I appreciate the great service provided my Michael and Benjamin on my last two rentals. Both went the extra mile to help me get the equipment I needed.

Bill D. 
Rating:
4.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Your team went out of its way to make sure I was able to get my work done. The trailer I reserved was not available when I arrived, but they provided a truck at a comparable price and had me on my way quickly. Thank you for being flexible and keeping me on track on a very busy day.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Friendly, knowledgeable staff. Pick up was maybe 10 minutes. Return was even quicker

HAROLD O. 
Rating:
3.0

have more storage units available

DAVID EDWARD H. 
Rating:
5.0

You can't, the people that work there were fantastic, from the person I spoke to when I booked the rental, to the person who checked me in when I picked up the truck, to the person who helped when I added an additional driver and brought the truck back. All 3 people were polite, very knowledgeable and friendly and they made the rental so easy. They all were quick at their job without making me feel rushed. U-Haul is lucky to have these 3 employees.

SARAH A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

DIANNE C. 
Rating:
3.0

The tech dependent process for renting a uhaul is horrible! I will probably get a rental from another company in the future because of it. Very frustrating!

TRENTENDOUGLAS C. 
Rating:
5.0

Ben was friendly and funny. I would recommend to my family and friends

Cathy M. 
Rating:
5.0

equipment not there when I arrived, staff tried very hard to meet my needs until my equipment showed up

Mitchell M. 
Rating:
5.0

Quick and easy and the price was reasonable.

NEALS-ERIK D. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Loading lights.

CHRISTOPHER C. 
Rating:
5.0

Friendly staff. Eager to assist you. Clean facility. Answered all my questions.

joe o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis L. 
Rating:
3.0

Customer did not leave a comment.

ADAM T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

HERITIER M. 
Rating:
3.0

Customer did not leave a comment.

Cheryl D. 
Rating:
1.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
4.0

N/A

DILLAN S. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

I am very pleased with the professional service at this location. Thank you.

Elijah W.  |  Online Move In 
Rating:
5.0

Very easy to deal with

JAMES P. 
Rating:
5.0

Every member of the team was knowledgeable,friendly, and respectful. We had a particularly complicated move and this team worked their magic. I would definitely recommend this location!!

CHERI S. 
Rating:
5.0

Excellent experience.

ANDREW F. 
Rating:
3.0

Reserved the uhaul at a different location and they ended up not having it when I went to pick it up and than had to switch my reservation over to this location wasn't to happy that my reservation wasn't at the location I requested even though I placed it two days in advance

Kathryn H. 
Rating:
5.0

Always looking to make situations easier for us customers during a stressful time thank you Concord you guys are amazing

CHRISTOPHER S. 
Rating:
4.0

Staff was friendly and knowledgeable

MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

Earl T. 
Rating:
3.0

Could be a lot cheaper

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn G. 
Rating:
5.0

Customer did not leave a comment.

STACIEMARIE C. 
Rating:
5.0

Best service around.

David P. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

The padlock was hard to open,

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Everyone was cordial and professional. Equipment was checked out and in without any issues.

Donna C. 
Rating:
5.0

You did great.

CATHERINE C. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Employees were pleasant and knowledgeable.

CASEY M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG W. 
Rating:
1.0

The hood was left open when I picked up the truck but I could not see it until I got to my destination. Air conditioner / heater blower worked sporadically. Transmission failing. Whenever I went down a hill the RPM's would go to 4000 and would not kick down until I was on level road. I had to drive the entire way shifting into neutral then back to drive. When I explained all of these completely unacceptable things wrong with the truck the manager ( who was a very sweet young lady) offered me a $25 discount. At least a 50% discount would have been appropriate for the nerve racking experience I had. Sadly, I won't be returning. I am a business owner myself and always give large discounts when I have a customer who isn't satisfied because it helps retain their business, which had I been offered a reasonable discount I would have returned and would have referred others, I will not be doing that now. And on the side note having another employee listen to my conversation with the manager then yell “ looks like this is a fucking scam” was also completely inappropriate.

GENEVIEVE M. 
Rating:
5.0

The staff I worked with on Monday Sep 6th 2021 at about 9am was overwhelmingly helpful. We had a very long haul WA-NH. And they were extremely good at their jobs. Couldn't have asked for better staff. They all deserve a raise!

Ian M.  |  First Impressions 
Rating:
5.0

Nothing. The man on duty was friendly,, knowledgeable and efficient. Turn in took less than 5 minutes.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

Nothing, exceptional customer service at this location

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie C. 
Rating:
5.0

Customer did not leave a comment.

Angela N. 
Rating:
5.0

Customer did not leave a comment.

WASSIM E. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
3.0

They were ok. The coordination of my pickup they change locations and it caused me alot of trouble. Cost me in miles and wasn't reimbursed like they said.

Angela C. 
Rating:
5.0

Another great experience I have been in a position where I've had to rent from U-Haul in Concord New Hampshire now for approximately a week and the management and their team do the best they can to help you out in a stressful situation thank you for your great service and I Call corporate actually ceaseless it does something good for the store Like buy everybody lunch Show your appreciation to the men and women that are running a successful business thank you

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GORDON B. 
Rating:
5.0

31AUG2021: Last minute trailer rental? No problem! Quick online order, same day (hour) pick-up. Their location right near the highway. The staff is super friendly, professional, respectful and knowledgeable, made my rental experience one of the best customer service experiences I've had in a long long time.

Rebecca P. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Very helpful staff, knowledgeable and so will to work with you and find the best options.

catherine c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Nothing!!! this location always has the the best employees and manager very friendly understanding and alway in a positive mood even when you know the day is shit thank you Concord nh uhaul a model store for this company keep it up

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE A. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

U-Haul met all our needs. Having a good storage facility made a stressful, unsure, and busy time a little bit better. I loved the climate control and super well lit building. I felt comfortable leaving my stuff there. I will recommend U-Haul storage to my friends.

Ivone L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany L.  |  First Impressions 
Rating:
5.0

The whole experience was excellent.

PAUL M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTA K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

REBECCA E.  |  Overall Experience 
Rating:
3.0

Only rated it average and would not recommend because U-Haul's pricing is too high. Concord's pricing is the worst because its in Concord, NH the Capitol and they figure they can get it. I dont like that and others dont either--

Melinda N.  |  Overall Experience 
Rating:
5.0

The staff was so friendly and knowledgeable. I really want to stress that I find no fault whatsoever with those who helped me. They really made my experience. That being said, Uhaul's (the corporation, not its employees!!) policy of first come, first served even with a reservation was shocking and honestly made for a horrifying moving-in experience. I came thinking I would have a drive up outside unit, and ended up having to tetris my belongings inside a 4x8 1st floor unit and a 2nd floor 6x7 unit. Again, the employees of this location are great. The corporate policy of Uhaul of 'first come, first serve' even with a reservation will ensure I never use this Uhaul services ever again. It is a really terrible policy, I hope that will be reversed. Thank you again to the great employees of this location.

Karen T.  |  First Impressions 
Rating:
5.0

The staff was friendly and amazingly helpful. It was a trying time and everyone was compassionate and went above and beyond to make things better.

Daniel L.  |  Overall Experience 
Rating:
1.0

I ended my storage locker rental. Two days later I was billed for another months rent. I called the service number to get refund. I was told a message would be sent to the manager for a refund and I would hear back. One week later I have had no response from Tyler McGee.

GERARD D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alyssa H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Cory B.  |  Overall Experience 
Rating:
3.0

They gentlemen was very nice and helpful

DAWN G.  |  First Impressions 
Rating:
5.0

the staff were always ready to help you out

Karin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssa H.  |  First Impressions 
Rating:
5.0

Great people, great experience.

Melinda N.  |  First Impressions 
Rating:
5.0

Great customer service!!!

Sal P.  |  First Impressions 
Rating:
5.0

Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!

CHERYL A.  |  First Impressions 
No reviews have been submitted for this location.

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