Customer Reviews for U-Haul Moving & Storage of Concord

Explained to people that they have to check equipment back in online.

In cold weather have the trucks warmed up if they have been reserved.

Excellent, can't think of anything that would need to be improved. The U-Haul link to upload images would not load on my iPhone, even though there was a very strong signal.

Employee was not wearing mask

The truck was not loaded with the requested equipment upon my arrival. I was able to load everything myself, but I felt there was a lack of preparedness to my order.

Tires were completely bald, no way this would ever pass an inspection. Had to completely rethink our moving plan since we couldn't safely get up a driveway with a tiny bit of snow on it, and briefly got stuck on the smallest of slopes.

Definitely want to wear gloves to drive and touch anything in the cab.

Customers may want to wear gloves when using the trucks

I would never uhaul again. The pod arrived 12 days late. Asked for some sort of refund of the $1700.00 it cost to ship but got nothing

The fuel tank was supposed to be full on p/u, but it was a 3/4 full. I noted this on the test link, but i had to fill the tank before returning it. I think i put nine miles on the odometer, which is not even a full gallon of fuel, and I spent 15.81 filling the truck up. Also, i was initially charged the ten dollar CDW charge, without my knowledge. This was not offered to me when I picked up the truck, and didn't notice the charge on the invoice until later. My bad. I did question the charge when I returned the truck back, and the clerk took the charge off the final invoice, which I appreciate. The clerks were very nice, I just would have appreciated them being a little more mindful.

I find this location to be very helpful, always friendly, and professional. I enjoy renting equipment from there.

P&J Movers were awesome!!!

Have better customer service by a manager which seem to be non existent my brand new car for scratch and never received a phone call back to watch the video to see who scratched it and when the employee that was there called the manager would not allow her access to the cameras not did he ever do anything.

Thank you!

Your staff was fine, the space was fine... but we were initially told by the national call sent that we were getting a drive up 10x10. When i got to your facility, there wasn't one available. I don't know what reservation system issue there is between the site & national, but that, for us, meant we had to find a 10 x 10 somewhere else, then move everything out of the tiny space you had avail... and only had inside access too. Aside from that, we were charged $20 late fee, because we weren't notified by phone or text that we were going to be past due... and ended up getting a US Mail letter, that was sent to our old address, forwarded to our new address... AFTER the $20 was already paid. I was told by national that they couldn't credit it, and that an email would be sent to the site manager. I still haven't heard from anyone about crediting that $20. I arrived yesterday to clean out the unit, after already having paid the month & late fee, and found a second lock on the unit, which I had to go inside & deal with. I'll be unlikely to use UHaul again for storage.

Love it always outstanding!!

A renter before me was smoking in the truck, which was too bad, but other than that my experience was terrific. The truck was clean and easy to drive. The staff at U-Haul were polite and helpful.

Great job

My experience at this location was great, no complaints. Thank you

My only complaint was that the windshield was dirty and made it difficult at night with oncoming traffic lights hindering view. Otherwise, it was outstanding service, and the young lady that served us was accommodating and courteous. I highly recommend this location.

You shouldn't advertise a truck at $19.95 when it cost me $97.20 for a couple hours and less the 100 miles. Also my account got charged twice and I'm still waiting on my money to be refunded. Could cause major overdraft fees which I'm sure you wouldn't cover. It felt like a BS trap. You could just advertise actual costs instead of luring people in. You got me once but never again ! Beware of false advertising. The associates were great to deal with but your company was a scam in my opinion. Very poor business practices.

No Complaints.. Staff was very helpful.

Very friendly and accommodating Manager.

Made it very easy for us to move. Thank you.

Woukd like to have my $50,they promise,

When I picked up the truck, there was a lower tire indicator. The man put air in the of the truck. The warning message remained on the truck the entire time. I went to 7 Lake Shore Dr, Barnstead, then 17 Jennifer Drive, Concord and back to the uhaul place after filling up for gas. When I returned the truck I was told that is because the tire was replaced without a sensor - really? no one mentioned that to me. My invoice should have been for 50 miles, 19.95 for the day, 14 for insurance and applicable taxes. I am not sure how my invoice was calculated. There is a charge for 60 miles (beats the original 120+ miles charged), Safe move of 28 (double), 2 day rental? I picked it up about noon - reservation for 9 AM and returned it before 8 AM the next day - I do not understand the 2 day charge. I don't mind paying what is advertised, but this was ridiculous.

Double check customer request for accuracy.

A fellow helped us unload after hours! Thank you so much!

The truck leaked, all my stuff got wet; I did tell the guy when I returned it, "thanks for letting us know, sorry about that"....people working there and on phone very pleasant- but truck that leaks IS AN ISSUE!! Purposely got a uhaul NOT an open truck!

This was a drop off after hours so I cannot comment on the location

I arrived 15 min prior to pick up, thank fully I did as wait line was long. Prices are deceiving, mine were over double, and I did not even have it out for 4 hrs. Taxes and fees are bullshit. More corp crap.

It couldn't have been better. The young lady who helped me was polite and wonderful. Thank You!!

Great interactions with employees there and they even backed it up for me (I am terrible backing trailers up) when I returned it.

I was charged for a wrong location drop off due to your staff not contacting for planning the drop off as discussed

The staff was incredibly helpful, but the process was painful. The online system was onerous and tried to charge me for gas even though I had filled it back to above what I started with. The staff helped immensely correcting the issue but the process itself needs to be better.

The facility was clean. The equipment was in good shape. Bathroom was out of toilet paper. Took over 30 minutes to check out.

I just wanted to give Kelsey a HUGE shout out. When I was there on Saturday, November 7th, it was a busy day and there was a line. She was friendly to every customer, she was clear with her directions and how she could assist everyone. I was there to pick up a van and bring it back only a few hours later. Both times Kelsey was basically on her own and she was AMAZING! I even asked for her name because I wanted to be sure she got the credit. Thank you, Kelsey!

Friendly staff First rate service

It was all good . Less money than I expected

Really nice, professional, quick and easy. Thank you

Professional service top to bottom

I made a reservation a month before my trip when I went to pick up was told no trailer available had to go different location to pickup the price changed from 160 last spring to 595 for this fall '''pretty steep increase

Everyone I dealt with was professional and helpful.

We reserved a 15 ft truck for 12pm and when we went to pick it up, they said our reservation had been moved to 2pm and we got no notification of this. We had hired movers to help so we had to take a 10ft truck instead and ended up needing 2 trips where it should've been 1. Absolutely ridiculous that our reservation was changed with no notice one day before we were supposed to pick it up and it screwed up our whole plan for the day. They couldn't give us an explanation on why the reservation was moved.

Very nice

The app isnt great and bugged out a few times.

Great team and excellent customer service.

None. Good experience.

Staff is excellent well organized as well! Thank you..

Fast check in and check out Great job

Return was super fast.

I was very happy with the crew that showed up. They were very polite, proficient and quick. They were very careful with my belongings and they were able to move more of my belongings then I expected in the time frame I had paid for. If I ever need to move again I will ask for this team again. But I hope I never have to move again.

Brian should talk with Trudy from iHeartMedia again 😊

Great customer service on the phone as well prior to our move. Also at the location.

Lower the dollar per mile charge! It's ridiculous Include some miles with rental fee.

Great people, great experience.

They are just too expensive.

Bryan, the manager of this Uhaul location, was the most helpful person I have ever interacted with at Uhaul--or any storage/rental place for that matter. He helped me tremendously in a very unfortunate situation and has a great, customer-oriented attitude. 10 stars out of 5. Thank you!

Your manager Brian went out of his way to provide excellent assistance and help during our rental and check out experience. His demeanor and friendliness Were exceptional. And his staff as well. We think the whole group.

Thank you. For 13 years I have stored belongings in your storage space. This has worked really well for me.

I was impressed with how engaged all the employees were. There to do the job with a good attitude. Thank you

Staff is friendly, everything is well maintained

I think there are less expensive options but am using for the free 30 day trial.

Very friendly staff. I would definitely make this U-Haul location my choice. I would recommend this location to my friends and colleagues. Keep up the good work . Sincerely, Carlos M. Huertas Retired Fire Chief and Emergency Management Director

Expensive! Gaps on doors for exterior storage units. Mouse droppings everywhere. There’s a thing called pest control, use it! Will never use this storage facility again.

Great customer service!!!

Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!

Moved our things in this week and so far very happy with the location, and unit.

They don’t answer the phone. I had the central office email them and ask them to call me; they never did. I ended up mailing them a letter to ask them to call me when I needed help. This is not okay!

All ok except billing and occassional staffing

The professionalism and caring of the staff

The staff was very professional and helpful during a stressful situation for me

I missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu

I had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.

I’d use this storage facility again if I had the need

Thank you for your truly excellent customer service. Your Staff and facilities are the very best.

Very helpful

It was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.

When I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD

All ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.

Would give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.

kept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.

This facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.

I wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.

Worst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.

QUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.

I arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.

The facility manager was very helpful and was on top of everything.

the facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane

clean, great customer service

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