Customer Reviews for U-Haul Moving & Storage of Concord

5,886 reviews

29 Stickney Ave   Concord, NH 03301
(Rt 393 & I-93)

(603) 224-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 224-8555

29 Stickney Ave
Concord, NH 03301
(Rt 393 & I-93)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jasmine was awesome ! Very pleasant & knowledgeable! Couldn't have been more helpful!

JOHN O. 
Rating:
1.0

I do not believe I should have to pay the remaining balance on my account for $50.87. I was told in the email when I dropped the vehicle off on Jan 12 that I would not be charged the $30.00 late charge payment and the 20.87 is bull.. when I dropped the vehicle off with more fuel then then when I picked it up with a half of tank! I dropped it off the gage was between 3/4 and 1/2 of a tank.. so I brought it back with an 1/8 of a tank more then what I took it with. I'm completely frustrated that I'm not being credited for that.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Y. 
Rating:
3.0

Customer did not leave a comment.

JAMES J.  |  Overall Experience 
Rating:
4.0

Front desk guys are very helpful.

Tracey B. 
Rating:
5.0

No comment

Nir D. 
Rating:
5.0

The people at Concord NH are very attentive and professional. They give great service and I'll recommend u haul to anyone who asks.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

All went smoothly. Keep up the good work.

MARK H. 
Rating:
5.0

Easy drop off

Louise V. 
Rating:
4.0

Check in was easy and thorough. After hours return not so much. I scanned the QR code and followed the directions, and every time I did the same process it said the session timed out. It wasn't that long of a process to time out. I was pretty quick. I got frustrated and left and was charged.

DIANA M. 
Rating:
4.0

Your online check in does not check the inside of the cab or bay. The back of the bay had a broken slate

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

rodney S. 
Rating:
5.0

The young lady is a one woman workforce. I watched her do my return while the others just watched. You have at least one awesome employee.

WILLIAM G. 
Rating:
5.0

Great customer service at both pick up and drop off. I didn't have a reservation but they helped make sure I chose the right vehicle for my needs and processed me through very expediently and got me on my way. Would definitely recommend this location!

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence O. 
Rating:
3.0

Customer did not leave a comment.

Jon J. 
Rating:
3.0

I requested furniture blankets, was charged for them, but they weren't in the truck when I got to my move location. I informed the office of this when I returned the truck & was told my final bill would be adjusted to reflect the missing items; however when I received my final bill no credit was issued, so I was charged for items I didn't receive.

Tracie W. 
Rating:
4.0

The after hours drop off instructions were confusing.

Richard M. 
Rating:
1.0

UHAUL called me less than 24 hours before my rental was to begin and told me that the trailer I had reserved was not available. I had to go 30 miles out of my way to get a substitute trailer and then back to load it.

George K. 
Rating:
4.0

Customer did not leave a comment.

SUSAN MARIE V. 
Rating:
5.0

You have great staff!

RICHARD R. 
Rating:
5.0

The 6x12 enclosed trailer was great 👍🏻

KENNETH K. 
Rating:
4.0

No issues here.

MICHAELROBERT R. 
Rating:
3.0

The tires were awful on the cargo van i rented. I have a flat driveway that had a small amount of slush, and it got stuck. I was able to get it out after a bit, but then went to the other person's house we were moving stuff from, and dame thing. The other person mentioned how bad the tires looked and how she would complain. Because we couldn't safely get the car fully into the other driveway, we left it at the base of the driveway and had to carry furniture quite a distance as opposed to having it backed up to the house. I was not thrilled with the rental itself, however the staff at Uhaul were very nice.

tiffani S. 
Rating:
5.0

I did not have a positive experience whatsoever prior to picking up the trailer. I called Uhaul on 12.21.21 and spoke with a representative on the phone who confirmed my pickup location in Somerville, MA on the following day (12.22.21). I received a call around 7:15am on the day of pick up from a separate Uhaul representative who said that there were no trailers available in Massachusetts and I would need to pick one up in Concord, NH. I was never given a reason as to why the representative I spoke with on 12.21 gave me incorrect information. I also was not pleased that I received the call on the morning of pickup that I would need to drive 90 minutes, both ways to pick up a trailer. The representative I spoke with on the morning of 12.22 offered me a 50.00 discount on the trailer rental, which was very nice, but barely covered the cost of gas to pick up the trailer. The experience picking up the trailer in New Hampshire was a huge inconvenience that could have easily been avoided or communicated to me earlier. Once I arrived in Concord, NH, I had a wonderful experience with the staff at the Stickney Ave Uhaul location. There were two staff members that I interacted with; a man and a woman and they both were very helpful and provided excellent customer service. They apologized that I had to drive so far to pick up the trailer. They turned my experience from very negative to positive.

Kolin P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

customer service at pick up and return was outstanding

dwayne B. 
Rating:
3.0

Customer did not leave a comment.

Meredith N. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
4.0

The cargo van was not worth my time or money. It wouldn't drive up my driveway, so I had to carry the larger pieces down to the van. Once they were in, I returned the van and have finished my move by making multiple trips in my little car, which worked much better

ELLEN M. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

The assistant manager on duty that day is far superior to any other person I have met at this location. He couldn't have been more helpful and accommodating. I hope to rent from him again…

Leigh W. 
Rating:
5.0

Customer did not leave a comment.

LEWIS B. 
Rating:
5.0

Exc

Jeffrey S. 
Rating:
5.0

So friendly and willing to help me.Awesome team at this facility.They went the extra mile andvremember me from a phone call and another location I used.Went above and beyond.

Carrie O.  |  First Impressions 
Rating:
5.0

Amazing team.

Carrie O. 
Rating:
5.0

Excellent service!

Nancy M. 
Rating:
5.0

Satisfied

MARK F. 
Rating:
5.0

You guys are absolutely awesome thank you

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

If someone reserves a rental, in advance, it should be located where they request it. I had to go to a different location and paid the mileage. That's unfair, as I planned ahead. Honor your reservations!

Tara W. 
Rating:
5.0

Customer did not leave a comment.

KEY OTA T. 
Rating:
5.0

Customer did not leave a comment.

Martin V.  |  Overall Experience 
Rating:
5.0

Was so surprised at how easy, and fast it was. Everyone was polite, and so nice. From beginning to end the whole process a pleasantly surprising great experience. I wish I had gotten the names of the guy who checked me out and the guy who checked in my truck when I was done because I would absolutely give them both a great review!

monica M. 
Rating:
1.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
3.0

Make sure you're trucks are safe to drive at speed limits the truck you gave me you couldn't go over 55 mph the frontend would shimmy & shake had issues with the front end.

george R. 
Rating:
4.0

The store was extremely understaffed. There was only one person working for the day. He was awesome and did what he could, but for a Sunday there really should have been at least one more person working

Tyler B. 
Rating:
5.0

See above!

Dana B. 
Rating:
5.0

Great service, shoutout to Brian kid needs a raise

MAXWELL L. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

Super easy pick up and drop off! Very convenient and glad to have worked with such friendly people.

joshua G. 
Rating:
5.0

Very good rental experience today

KATHRYN S. 
Rating:
5.0

Very efficient and friendly process!

KENNETH R. 
Rating:
5.0

Quick, efficient service to get you in and out.

PHILIP A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

service was fast and friendly, will go agin.

Herbert B. 
Rating:
5.0

Those guys were great quick and easy very friendly.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Joan D. 
Rating:
5.0

This was the first time we'd rented a trailer. The people there were very friendly, supportive and efficient. I would definitely rent from there again.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

catherine c.  |  Overall Experience 
Rating:
5.0

We rented a cargo van four different times for a local move. It was always clean and reliable. Tall Brian was excellent and welcomed us. Rates were reasonable. Staff was always professional.

ROCHELLE H. 
Rating:
5.0

super quick and easy after a long trip home

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
5.0

Nothing. Great customer service by the employees, clean vehicles every time I rent!

PETER E. 
Rating:
5.0

Very smooth pick up and drop off very friendly staff

Paul D. 
Rating:
4.0

Cab Doors wouldn't close price was not was quoted

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Philip A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

TERRY N. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

I had a great experience in person however, when needing to extend my reservation, the woman from the regional office was very rude over the phone..

Raven E. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Truck was clean but the windshield was filthy. Has to clean it before hitting the road.

Taras W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

People I dealt with both on pick-up and drop off of trailer were excellent

Brian C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Clayton F. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

Nice clean storage. Secure.

joe o.  |  Overall Experience 
Rating:
4.0

Windshield was dirty. Difficult to see with sun and headlight glare. Everything else was fine.

MICHAEL H. 
Rating:
5.0

GREAT EMPLOYEES. In and out in no time.

NORMAN D. 
Rating:
4.0

Customer did not leave a comment.

art L. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
5.0

Thank you

Elvin M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Nichole was very nice at Concord location

Kenneth E. 
Rating:
5.0

Customer Service at pick up, Vinnie, was excellent as was the GM when we returned.

Rochelle H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

I called a number of times and was put on an indefinite hold was trying to fine if vehicle I needed was available-went to store wasn't available, luckily had an acceptable alternative

andrew T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

dayna p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Michelle Rae C. 
Rating:
5.0

Customer did not leave a comment.

AMY N. 
Rating:
5.0

Customer did not leave a comment.

AMY N. 
Rating:
2.0

Customer did not leave a comment.

Roland D.  |  First Impressions 
Rating:
5.0

Friendly staff. Eager to assist you. Clean facility. Answered all my questions.

joe o.  |  First Impressions 
Rating:
5.0

I am very pleased with the professional service at this location. Thank you.

Elijah W.  |  Online Move In 
Rating:
5.0

Very helpful staff, knowledgeable and so will to work with you and find the best options.

catherine c.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittany L.  |  First Impressions 
Rating:
3.0

They gentlemen was very nice and helpful

DAWN G.  |  First Impressions 
Rating:
5.0

Great customer service!!!

Sal P.  |  First Impressions 
Rating:
5.0

Jason was very helpful and personable! Will be a returning customer in the future as life sees fit!

CHERYL A.  |  First Impressions 
No reviews have been submitted for this location.

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