Nothing. Would never use U-Haul again use
GINTAUTAS BCustomer Reviews for U-Haul Moving & Storage of Copper Corridor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told I would receive a refund as I moved out the same day I was charged and have to keep calling!
Julie MPulled up to drop off the trailer waited outside a bit had to go inside to get somebody
CHARLES KVery helpful, knowledgeable and pleasant staff
VINCENT BThe agent was very busy but very nice and helpful and I appreciate her efforts
JOHN MAmanda and Rainie great customer service, no fuss no muss quick easy and on my way that's what you need when you're moving. Always have good personal and customers will always have a good experience.
JAMES Sit was a pleasure going there. Very good equipment and a great price!
PATRICK HThe employee who helped us was very good! She was friendly and knowledgeable.
BRIAN EExtremely helpful.
DEBRA CThe scuff marks should be cleaned before given to the next costumer.
BRIANNA PI LOVE using U-Haul instead of owning my own truck
Talmage HVery helpful, made sure we had everything we needed. Would use them again.
JUDITH GHad good service n people was very helpful n friendly
JOSEPH DThe equipment and staff were professional and well maintained. My only issue was that we brought the van back with almost a half tank of gas over what we left with. It ended up being 3 more miles than what we had paid for and they had to add the .89/mile onto our bill. It was not the choice of the staff, just company policy.
KELLY BYour staffer at check-in was fantastic! Quick, easy and friendly. A terrific experience.
MARC GMake sure information is correct before making entry into computer and won’t cause issues , had to go else where to rent .
JOSEPH DAwesome service !
MICHAEL BVery good service
Guy NCustomer service representative was very knowledgeable and friendly.
EVERETT CU-haul predicted my shipment would arrive mid-October but actually arrived late September which I don't understand. The folks at Globe Uhaul were great, very accommodating.
michelle lAmanda was awesome - made the process pleasant and painless.
JEFF PPeople wer very helpful n to continue that service , was satisfied how I was treated
JOSEPH DCompany closed my ubox rental without reason and without contacting me, no notice of any kind.
Regina LThe experience at the location I rented from was above expectations. All staff was friendly knowledgeable and provided great customer service. I highly recommend this location to exceed customers expectations.
Kathy PVery nice people who helped ne in a jam. Thank you!
jack cExcellent well run business .
summer tThis is an amazing place live the people .
summer tExcellent service! 10 out of 10!
Josiah SNothing..i operate a local bussiness and when my truck was down..thr globe team was tjere to tailor to my needs
Mark NLower your rates
jeff jVery knowledgeable and super friendly team took really good care of my needs. I would highly recommend!
Mike CAgent worked hard to make sure I got the equipment I needed in a timely manner. Highly recommended!
Lamoni PExcellent customer service
Gregory ACheck in process was a little slow due to other customers .
James RThe folks at this location totally Rock! They always go above and beyond the call of duty. Best U-Haul ever!
JAMES Lgreat customer service
Timothy SWas satisfied with the final outcome of my hitch install. Took some time, but a quality job requires attention to detail. Thanks to Amanda and her crew.
KIM GJustin has wonderful customer service. Someone called out the morning of my pickup so when Justin arrived it was after opening but he was apologetic, kind and a great help. The app wasn’t working either so he felt really bad. Justin is a huge asset to Uhaul. He definitely has service with a smile down and went above and beyond for me. Thank you Justin. Uhaul - Justin deserves a raise.
jodi sThe boys at the counter were very friendly, very happy and excellent help, you should be proud to employ them.
Noah SMake sure equipment is actually available.
Rene MShe rip me off for 100.00 dollars
Robert GI want 100.dollars do to me
Robert GI think i overpaid. I checked the pickup price and it was decent for the 200 miles i needed. Although it wasnt proper to pick up my new atv. So I went with the 10' truck and paid $ 130 more than the pickup. I dont see the difference if theyre both $19.95 a day. Why is the milage SO MUCH MORE????.
Herold GNone
Richard KAwesome customer service great people thanks you staff and U-Haul💯
Loren PEverything was excellent and easy to reserve, pick up and drop off the truck.
Delores SVery friendly and professional
RICHARD KEverything seemed to go according to plan and the staff was friendly and helpful.
Brian ETreats
francis bI have Already spoke to someone about the unprofessional the staff was and how there actions made a friend andy mom believe there lies. They made me feel like they thought I was a criminal. Not right
Deanna WBe n8ce and courteous and friendly
Brad PGreat customer service!
Carl HThe girls were great... one suggestion is that they explain more plainly how the UHaul/UBox deal works, but I was able to figure it out.
Lee AAmanda is a wonderful employee, she is great with customer service. All of the employees go out of there way to help you. You have done a very good job hiring fantastic employees.
MIlton MThe only issue I had was when I picked the truck up, there was a little sticker on the right side of the truck( alittle round sticker that was on what liked to be scratches, the words quick claim were in the sticker!) Before returning the truck I sprayed the truck off with a hose due to it had rained the day before and the truck had spots all over it from where blowing and dirt dried. When I took a towel and dried off the truck, the "scratches" that the sticker was placed on, wiped off and are no longer there!! Point being who ever labeled the "scratches" as damage to the truck didn't inspect them very well, because they would have realized that they wer not scratches, but smudges that washed off!!!!
DAWNA BAbsolutely first class service both at check out and return. Staff was friendly, accomodating and efficient. It was a pleasure from start to finish.
Mary AStaff at the Globe,AZ location was very helpful. Upon returning the truck an employee was walking out to their car because it was after hours. He stayed and made sure I checked in the truck correctly on the app. I'm sure he was off the clock and didn't have to go the extra mile to ensure I had did it right. Great employees all around at that location.
Michael BOverall my U Box experience was terrible. I would not recommend this service. When the box first arrived I realized it would not shut and lock. I was told there was a maintenance person but they were too busy to come fix the latch. My items were left unsecure for three days in a high theft area. The only way the driver could shut it was with the fork lift, up in the air to line up the door and we had to use a hammer to hammer the lock onto the latch. We also had to use a hammer to get the lock off. It arrived in Globe, AZ on 08/07. I called to confirm, I believe on Wednesday, and informed the individual I would get my items that weekend. I called back on Friday and told them I'd be there Saturday and I asked general questions how to best access the box. I called Saturday morning too. When I arrived the individual couldn't find my box and informed me it was still in transit and I'd have to come back the 15th. I live an hour from this location. I called U Haul and was transferred to four different people trying to find my box. Finally my box was found at the location. However, the door was facing the wall and the individual couldn't use the fork lift to turn it around. They found a pallet lift and used that to drag the box away from the wall. All this trying to simply locate the box took hours. I realized a few days later that I never got a close out statement. I called the location again and I asked for a receipt. I complained to the individual of my experience. I asked for a discount and was informed that they couldn't because that was a shipping charge from U Haul even though the charge on my credit card says this location. This person blamed me stating that I didn't give them 24 hr notice when I had been calling them all week and told them I'd come this weekend. No one mentioned a 24 hr notice. I checked my email later that day for my receipts and there is only one receipt for the first charge and that doesn’t even match up with what my credit card was charged. Also, U Haul charged my card three times. I do not know if my account has been closed but based on my conversations with the individuals at this location they're not trained so I'm inclined to call them back. I asked to speak to the manager and there is not one yet, but there is one in training. I am so sick of calling U Haul's 800# because I would sit on hold for hours and transferred several times until someone eventually hung up on me. The whole experience has been frustrating.
Autumn IThe staff the helped me was absolutely awesome!!
Andee R