Customer Reviews for U-Haul Moving & Storage of Costa Mesa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Costa Mesa

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rod l. on

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Joe R. on

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the yard is very crowded..need larger location or move stuff around

CYNTHIA R. on

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They went above and beyond! Even though I was a walk in and they were swamped, I was in and out fast, they even loaded the car for me. Excellent experience already telling everyone about it!

Lisa B. on

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Thomas M. on

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DON S. on

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Not a lot of room to park.

jim h. on

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JEFFREY A. on

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FREDERICK F. on

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Jackie Q. on

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Great experience.

Sergio R. on

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Great Service!!! Hands down the best location I've ever used. Friendly professional service, all of your sales reps working GM were knowledgeable and helped everyone with a sense of urgency and took great care of me and everyone who was in line in front of me. I have moved severely times over the years and if I didn't have to pay for miles, I would drive there just to rent a truck!! Sergio Ramos 310.433.0403

David P on

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used U-Box before, but was not involved at each end, no issues, most important on time, outstanding loader and unloader service BTW forced to answer condition of box NO IDEA NO IDEA if friendly/not

Robert L. on

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We made an advance reservation at a small store in Costa Mesa, CA, on Harbor, I think. When we got there we were told that they had given away the two dollies we had applied for. We were re-routed to the store on 2680 Newport, where they were wonderful. Tough to start a move 2 hours later, but we did OK. It would have been nice to have been called to tell us that we didn't have to come to the first place. The 2680 Newport folks were superb all the way; please buy them each a sports car.

ROBERT R. on

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we had the right day and right time for everything to move without conflict.

Joe C. on

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Nothing!

Marie M. on

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Gregory C. on

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U-haul should of credit 1 day for returning the trailer a day early

Parinaz A. on

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All is good??

daniel l. on

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Tim the GM was rude and horrible in the way he talks to his employees and to myself. I am going to contact the over all supervisior of Tim to the # i was given by the U Haul I use to use in Westminster. They tols me to contact her Monday and tell them the horrible experience I had with Tim.

BELEN G. on

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Everything was handled very well. we did not have any issues

Dennis A. on

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Alec D. on

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andrew j. on

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guys were very helpful, from checkin to drop off, and refilling LP tank. good service, thank you!

Patricia F. on

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Too crowded. Insufficient parking. Not the location I requested.

GLORIA D. on

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ANDREW W. on

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DANIEL D. on

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JIM B. on

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STEPHANIE B. on

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The guys were great and very helpful. Thanks again for a smooth transaction during a very stressful moving weekend! Appreciate it!

George M. on

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Joseph M. on

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If I had to nit-pick on something, maybe have a couple more representatives at the counter on Sunday morning. I was told by several employees that there is ALWAYS a long line of people at that time. This could expedite the rental process. Otherwise a very professional experience.

Jill G. on

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rude employees unwilling to help me-

Ruben C. on

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James E. on

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Katie Q. on

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Katherine K. on

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Jessica F. on

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shawn o. on

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marko C. on

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bret b. on

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Maritza R. on

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mike v. on

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MIKE V. on

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pablo g. on

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More staff at opening .

AMIN A. on

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Thank you so much.

JAMES ARTHUR K. on

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Service was excellent and all the guys were friendly and helpful!

Val J. on

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Staff was courteous and helpful on both pickup and drop-off. Everything was great.

sandra c. on

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Everything was great!

JOSEPH F. on

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The price you charge is a joke. I made this trip in 2 days easily and had to pay for 6 days... what a rip off.. I have used you guys a lot and bc of this I will no longer use uhaul..

robert c. on

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I honestly can't think of a thing. All-around great customer service and very personable. That is why I keep coming back. Sincerely Robert

thomas r. on

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Jason B. on

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Book on line !!

frank m. on

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Can't think of anything. Great crew at this location.Everything was excellent! Thank you

Robert H. on

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Excellent service all around

Karen C. on

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David W. on

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I didn't notice this until i was already leaving and on a tight schedule, but I ordered a 17' truck, and they gave me a 20'. I understand if they ran out of 17' trucks so they supplemented me with a 20', but they never mentioned it was a 20' truck until I was checking out. Futhermore, the employee who was checking it out to me told me they didn't have any more 17' trucks. If it were me and I ran out of those trucks, I wouldn't have charged my customers the extra amount since it wasn't their fault I ran out of 17' trucks. Don't get me wrong, the rest of my experience was great, easy to pick up and drop off, there was just no clarrification on what truck I was actually getting.

CRAIG G. on

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Marina S. on

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ROBERT D. on

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Terry M. on

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Kyle M. on

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Really small tight lot

JEFFREY A. on

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Rand and his associates were very efficient and helpful. I highly recommend this location for your moving needs.

Heidi M. on

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JAMES B. on

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LAWRENCE G. on

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Great customer service.....

mark g. on

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Thank you very much and the service was great, truck ran good and had no problems... Front desk service clerk was a little stand off'ish and not kind but no real problem... Thx, Mark

Kevin O. on

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JASMIN s. on

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Too busy but accommodating. I like their service and they are friendly.

ashley s. on

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kymberli s. on

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They were very fast, friendly and helpful! I will definitely use them again :)

nancy n. on

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Sean T. on

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LISA M. on

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The guy who helped us check out was really nice!!! Thank you again!!! Also the guy who help me change my reservations on the phone !!! A+

KATHY F. on

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Zachary F. on

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CHARLES I. on

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LANCE V. on

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I've used this location twice in the last week and they have been first rate in every way possible.

ken s. on

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Adam W. on

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It was over priced and really you are gonna charge $25 for sweeping two broom strokes to sweep up the inside of the truck. The truck had no power and brakes were terrible. The basic insurance that you offer covers everything accept the top 2 feet of the truck. That just sounds like another scam. I was mobbed by the day laborers outside the parking lot as I went in. Finally as I was waiting on my ride I was accused of stealing a trailor hit when all I had in my hand was a bottle of soda. This was a terrible experience and I would not recommend this to anyone and I don't see any reason to return.

Rick K. on

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They could have given us more mileage from the get go. Should of had enough to get from rental place back to apt and travel to new location and than to drop off location. To be charged for 9 mi. EXV specially when leaving gas tank with more gas than was needed kinda petty?

Sara G. on

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Rodney H. on

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Everything was great

Greg W. on

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marce j. on

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Everything went well. Went out of their way to accommodate a last minute change. Very nice and polite

Rodney H. on

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Could use more parking for customers. I had to move my car twice while waiting for a service agent.

robert h. on

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Robyn H. on

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Kurt E. on

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Daniel L. on

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RICHARD N. on

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Very professional, not condescending. Very customer oriented. I'll definitely use them again!!

JOSE R. on

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The company charge me 22 dolars per gas, but i drive only 11 miles impossible this charge

Geralyn S. on

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I was very pleased that they have pickup trucks, but you should eliminate the mileage fee for a 4-hour rental. For some hauls you just need a truck for a few hours. It seems excessive to pay for a full 24 hours, for a 4-hour rental, plus mileage. Otherwise, a good experience.

ROBERT A. on

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The best experience ever

Roger M. on

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Thank you to the entire staff for their excellent customer service! For our next move, we will definitely use UHAUL!

Lisa B. on

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Pablo H. on

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Joy F. on

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Have available parking for customers, not employees when open one hour, and only one other customer besides ourselves. I know it rained the day before but inches still in the bed of the truck unacceptable. Could have at least offered plastic or blanket to put down in bed to keep items being moved dry. Sarcastic employee spoke condescendingly to me when I addressed inches of water in bed of truck- warning it was going to be raining later anyway - implying existing water not a big deal. Cab of truck had overwhelming smell of cigarette smoke. They did spray it down but frankly that made it worse. Way overpriced! Advertised truck rental for $19.95. Sure enough, but had it less than 4 hours, drove it 32 miles and refueled it with 4 gallons of gas. Total cost, $75.00.

Ernesto J. on

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Alex K. on

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Super polite, pleasant, answered all of our questions and handled our transaction quickly. Five stars!

Adrian C. on

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ALLIE G. on

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First off, I'd like to thank Rand, for being such a huge help w everything. He was very helpful and went out of his way to help me w a lock situation on my storage. Also, when I had to drop the trailer off w the truck, I still had my car on the trailer. And I guess it's against store policy to unload your car off the trailer on store property. But Rand made an exception and had some of the helpful staff help me unload my car safely and got me out of there quickly. Helped me save Lot of time. I'd def recommend this location to anyone. Thanks again to Rand and all the staff!

CHRIS K. on

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Long wait to get rental.Understaffed inside at rental counter

Mirta S. on

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The manager was extremely rude. Was very short with me when I asked if I drove more miles, if I'd get a better deal. Apparently I misunderstood how he explained it, and was overcharged because I was trying to hit 100 miles a day for 2 days so that I could get the lower rate. He could care less that I obviously misunderstood how he explained it. I also extended the rental for an extra day because I wasn't done moving my things. I got a migraine on the second day, and I told him I would have it back within a few hours after it was due. He left me a nasty message, saying that he was looking for a reason to not report the car stolen. I was throwing up with a migraine, and couldn't answer the phone. I've rented here several times before, and have never dealt with such a complete unprofessional ASSHOLE. He treated me like a criminal and answered sarcastically. I'm not into complaining, but this guy has no customer service skills whatsoever. I won't be renting there again

Laura S. on

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Takeshi T. on

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Charles H. on

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Chris T. on

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Laura C. on

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The extensive smell of smoke. I do not smoke so it was noticeable. The driver's side bucket seat was heavily stained. VERY comfortable though.

byron L. on

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very efficient

Monica H. on

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The only issue we had was a broken wheel on the dolly. This was reported thank you

Jerry D. on

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Great service from all the staff. Thank you.

MARIA K. on

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Keith L. on

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My on line reservation sent me to the Harbor Blvd. facility. I was there before 9am, the scheduled opening. When no one arrived by 9:15, I called and was informed my pick up had been moved to another facility. My internet reservation clearly stated one address, and the night before I received a call from U Haul , to confirm the reservation, but no mention of the location change. VERY DISAPPOINTED.

DANIEL L. on

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Peter E on

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Never visited facility. But service was very good, and the loading service was also superior.

Nicole B. on

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Parking lot has limited parking.

Robert M. on

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alan h. on

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JOSEPH M. on

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Keep doing what you are doing

ALEX S. on

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Maya T. on

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Hi there, so this was my first time renting a U-Haul and I had, unfortunately, a bad experience. I booked a 10' truck reservation online at a U-Haul location near my house, West Coast Storage in Costa Mesa. I walked a little over a mile to get there, and when I arrive, the woman informed me that the truck had been double-booked and I would have to go to a different location to get my truck. The new location was over 2 miles away and I was on foot! I'm pretty easy-going, and I didn't make a fuss, but I was bummed that there wasn't even a "sorry" or "U-Haul will make this up to you." I mean, I trusted that a famous brand like U-Haul would honor your reservation. I was sad that my first experience proved differently. Other than that check-in debacle, everything else was fine. I will only rent U-Hauls from the 2680 Newport Blvd location now.

justin s. on

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Aneliah E. on

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Luca G. on

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David C. on

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Very helpful staff, friend

christina l. on

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Jordan T. on

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CHRISTINE h. on

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Robert C. on

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I rated the location above average and not excellent because the numerous day laborers near the entrance. When I arrived to pick up my trailer there was numerous day laborers at the sidewalk and the driveway entrance moving about as I attempted to drive in. I thought I was going to hit one of them inadvertently as I drove in. It was the same scene when I returned my trailer. Uhaul employees told me the day laborers also drink alcohol while waiting and leave trash in the area. The way they jump around when patrons arrive is a serious safety hazard. So much that I don't believe I will rent from this location in the future.

brian o. on

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You need to think about how one needs to move. The price is misleading. 29.99 is awesome. But get stuck with the $1.09 per mile is one of those things that just get you. Plus you still have to pay gas. There is also the insurance part they pressure you into. It all adds up way past 29.99

Mike C. on

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peter r. on

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SABINA Z. on

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Great service! I'll be back! Thank you!!!

DOUG F. on

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Maybe offer straps to rent in the Truck. I would have rented them if available. Other then that it's my 2nd time here and I'll be sending my Roommate that need to move as well..

Richard M. on

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RUDOLPH Z. on

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parking a big issue, even just for picking up trailers. staff very friendly and helpful though. And efficient to get you through quickly.

JEFFREY M. on

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Ronnie F. on

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didn't care for run around im got, told I could drop off in ASPEN wrong told I could drop off tow bar in CARBONDALE CO> wrong , drove to GLENWOOD SPRINGS CO> SPENT DRIVING AN EXTRA *) MILES. WOULD LIKE A RENBUSERMENT,

CHARLES T. on

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The guys who helped us move we contracted through U-haul. They were fantastic! It was pouring rain the whole time we moved and they didn't complain and just kept going. We couldn't not have done it withou them.

HAIG K. on

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david h. on

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Great experience

peter r. on

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Kathy T. on

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Laura T. on

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Although the staff was helpful and efficient, this was not the pick-up location requested when the reservation was made. It was inconvenient and cost me more in gas and time. The parking lot was also a nightmare for maneuvering large trucks which again cost me more time.

Shawndra D. on

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Small parking area hard to park. Other than that. The employees were great my truck was waiting . I realized I needed a bigger truck and the employee was able to accommodate my request.

YUAN D. on

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Joanna G. on

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They gave us the truck with only a 1/4 tank of gas and it smell profoundly like weed. Obviously someone had been smoking in the truck. The smell was overwhelming and both myself and the movers all were disgusted at being trapped in a truck cab full of smoke smell. Unfortunately it rained the whole day so keeping the windows open was nearly impossible. I complained about both the 1/4 tank of gas AND the smoke there at the shop before leaving. They said - sorry, this is what you get. Absolutely NO help and piss-poor customer service. The guy at the counter inside the office who check us in was on the phone the whole time and you could never tell if he was speaking to us or to the person on the phone. Horrible experience all the way around.

richard m. on

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My entire experience was excellent. Ordering my U-Haul, picking up my U-Haul, and returning my U- Haul was fast, easy, and everyone was friendly. Definitely would use this location again.

julia o. on

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This was a superb u-haul experience. Everyone of the stead was incredible friendly and helpful. I would go out of my way to use this uhaul in the future.

Brian N. on

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ADRIANA M. on

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Everything was great!

Robert S. on

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JULIE S. on

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New equipment for a cross country move, very nice staff! Highly recommend!

ANNIKA G. on

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marta r. on

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No improvements needed! This is the best u-haul ever! Very knowledgeable and efficient staff; friendly and supportive. I will definitely recommend this Costa Mesa location.

EASTON F. on

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I rent from this location often and the service is always amazing. This time the vehicle was very unsafe. The tire maintenance light was on, the passenger door handle on the inside was damaged and loose. While accelerating at certain RPM it would feel like the transmission is slipping or grinding. Overall the vehicle seemed unsafe to drive.

Andy P. on

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All went well - the truck was in very good condition, except tie-down hooks on upper rails that were loose and not trustworthy.

MARIA B. on

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the inside of the trailer was very dirty that got our stuff dirty, i would appreciate it if they would have cleaned it from dust prior to us picking up the item

Jan M. on

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Marie C. on

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ron s. on

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Minoo A. on

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FRANCIS K. on

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Steven B. on

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Please be very clear on the return date and expectations when renting the vehicle. I initially signed up for a 2 day rental but was surprised when a representative called to demand the return of the vehicle. I needed it an extra day or two and no firm return date was discussed in the rental process. Upon making arrangements to return that evening (being that the sale rep claimed they had no trucks and multiple reservations), i was shocked to find 7 trucks on the lot.

Natalya M. on

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Fast and friendly service. A+++

Janice R. on

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Very easy to rent and return. Worked out great for us--location, access, good customer service. Would try to not have the day workers hang in front of the location but not sure what you can do about that.

Vladimir R. on

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CLAYTON S. on

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You guys lost my reservation. Not a good experience.

victor l. on

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no improvements are needed, everything is good.

Gerardo V. on

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Dana F. on

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DAN R. on

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The staff should have more knowledge of the hitches installed. I inquired about the aesthetics of the hitch and was told only the receiving part of the hitch could be seen after installation. When the job was completed the entire lower bar and receiver part was viewable from behind the car. It looked horrible. I asked for it to be removed and a refund of my money. This location said they would remove the hitch, but would charge me for labor not only for the install, but the removal of the hitch. I completely disagreed, but they said that was their policy - and they were even doing me a favor to take the hitch back. I have rented trucks from this location several times, but will not be back based on the outcome of this transaction. I cannot recommend this location to anyone looking for a trailer hitch based on improper communication made about their hitch products and their inability to have a "customer first" attitude.

David W. on

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The intake and delivery of the truck was prompt, professional and courteous. I was very disappointed when I returned the vehicle. The employee that "assisted" me, and I'm using that term very loosely, was gruff and rude. He should not be working with the public.

ramon a. on

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Zachary B. on

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Service was incredibly friendly and helpful. Tim helped us with our reservation and patiently explained all of the insurance options and ensured we had all of the right supplies for a successful rental. The team seemed to enjoy one another and were happy to help all of the customers. We had a great experience renting from this location and team!

clinton h. on

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edward p. on

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I was surprised that they dispatched my truck rental with less than 1/8 tank of gas; 32 miles from empty. Good thing I was able to find a gas station that did not have their credit card system down.

Jamie A. on

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Rand was the only knowledgeable person. Kyle seemed to pawn customers off to everyone else and begrudgingly wanted to assist a long backed up queue close to closing hours. Kudos to rand. Kyle or Will need to take better ownership and be more customer focused.

BILL A. on

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FAST AND GREAT SERVICE.

Hugh D. on

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Timothy m. on

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Shuttle customers to site to offset inadequate customer parking at site.

Lori F. on

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David D. on

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Very helpful staff, and courteous.

greg m. on

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Francois A. on

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Great customer service.

Gary N. on

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After a visit when I didn't feel customer service was handled correctly, I spoke with the Gen. Mgr, Tim. He personally handled my next rental, and did a great job! Every business has hiccups occasionally. But when handled like Tim did, it leaves an unhappy customer feeling satisfied and appreciated again! I will be leaving the store a 5 star review on Yelp as well.

bob l. on

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The people were excellent, apart from not pointing out to me that the truck was more likely to leak in the ensuing pouring rain as it had been damaged and duct-taped. I found the note later that I accepted responsibility for the possibility, but it was not mentioned at the time. Lots of things got wet. The service was wonderful, though. U-Haul has improved a lot in the last few years.

Mark C. on

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Great service. Very efficient! Thank you!

steve S. on

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Terry S. on

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Mohammad M. on

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The U-haul staff cheated me , they made an inconvenient trip for me. The truck was very old and was shaking all the trip.

Ken M on

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Friendly and helpful staff. I`d definitely recommend this facility.

Valentine G on

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Very convenient and efficient!

Valentine G on

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Very convenient and efficient!

Chris H on

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Great!

Alysson T on

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The reservation person was very clear and helpful, the on-site uhaul staff were really helpful, and the delivery and pickup was seamless.

Laura H on

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They started off with getting the wrong address, a lady hung up on me when I called customer service. Was not happy with this experience.

Andrew C on

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I`m still waiting on almost $500 in refunds to be sent back to me for charges that never should have happened. Also, the same glitch has since scheduled another box for me, without my permission

Travis E on

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Good.

Ben R on

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Had a great experience storing with UHaul of Costa Mesa. Management there are extremely knowledgeable, helpful, and accommodating. Kudos to them and their team!

Margaret S on

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Good

Kimberly L on

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Service was fast and professional.

Catherine M on

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Great service at location, but website a bit difficult to get all the information about moving with U-Box and hiring movers though

Stephen C on

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Friendly and professional, but the uhaul location seemed too congested

Lynn D on

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my movers were great!

marc c on

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Good

Eric R on

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My overall u-box experience was poor, but that was due to the central U-haul Customer Service Team. Tim and the Costa Mesa Team were the heros in our experience.

Deb A on

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I was very impressed with the movers on both ends of the trip. I could not have made this move without the friendly and great movers!

JOHN D on

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Great customer service.

david l on

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Terribly disappointed in all aspects of this transaction. Two big errors were made by the U-Haul Costa Mesa team which cost me a lot of time and money. Don`t use them.

Nima R on

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Tim Fouse,MGR is very argumentive and never tries to resolve your issue,he likes to spend more energy fighting with customer rather hearing their needs,no worries,I will take my business elseware,

Nima R on

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Tim the Manager at this location is very argumentive and never tries to help and resolve your issues. he spends more time and energy fighting with customer, rather than listening to their needs.

CRAIG G on

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I honestly thought that Climate controlled meant that that place HAS A/C running thru it.! Any chance of EVER air conditioning that storage facility? Lord knows we pay enough for it.

Renee M on

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A very efficient way of doing things. Thank you! Between my U-Box and the Moving Helpers, my move was a lot smoother than anticipated. :

ANGELA S on

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The light keeps going out in my storage unit and I have no control over it - makes it a little worrisome when I go by myself.

SAGHI S on

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Every single time I can`t get in my storage and each time regarding different matte! ones my card doesn`t work second time I been there.. and more

MARY P on

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Staff was, and continues to be, very helpful.

WILLIAM W on

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Staff was friendly enough. But having the office separate from the storage area posed logistical problems that other facilities do not have.

THOMAS L on

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would have preferred a lower unit. issue with the floors on 3rd floor..wheeling heavier objects the floor tilts forward and downward..should be addressed for smoother transition between levels

GABRIEL N on

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When I got to unit it had someone else`s stuff in it. called office, they didn`t help. decided to move stuff out. General Manager, Tim, chastised me about moving stuff out. unprofessional.

DAVID A on

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Uhaul failed miserably to live up to it`s promise of one month`s free storage with a one way rental. We rented three trucks and were refused 3 months of rentals, instead offered only one.

MATHIEU M on

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only two very small carts, third floor was extremely hot 120 F, we were forced to buy new locks when we already had 2 locks from UHaul they were not round

JOSE A on

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Great Service, thank you for all your help.

PAUL D on

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The only comment I have is the lack of parking and the long wait when setting up the unit was very very frustrating. Everything else about the experience was good. Thx!

EILEEN H on

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Only one complaint and I have heard from others. Not enough carts!!

AIDA P on

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Keep up your excellent attitude when clients are going through so much!! Thanks Tim and his crew! Aida

CRAIG M on

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Laura helped me immensely with my storage needs. She was cooperative and understanding and provided terrific service.

ART K on

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Extremely well-run operation. Very helpful people.

DAVID A on

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Interior dimensions are less than 5 x 10. Found the light switch timer.

OSCAR C on

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just keep up what you guys are doing

RICHARD W on

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Staff at this location was great! But the location could sure use more space.

WYOMA S on

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This is the worst experience we`ve ever had dealing with a company. We would never recommend this facility to anyone

KORI M on

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Every other storage facility I have used before turned out to be a nightmare. My opinion all changed because of Tim, the mgr. at UHaul

RAMESH M on

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Movers was very helpful.

KAY G on

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Everyone was super_ friendly, helpful, on-time. Great customer service. I could not have been more pleased. And the packing guys were magicians, polite, and fun.

DAWN N on

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The facility is very clean,carts were always available, and the lights worked well. I saw an attendant on the premises a few times that I was there which was reassuring.

JOANNA P on

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Customer service was very helpful and efficient with my questions

JOHNATHAN D on

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Very good.

RACHEL L on

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Thank you Chuck at Pompano Beach and those in customer service who ultimately made me a happy customer after my 2 week delayed shipment!

DAVE C on

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Too many sketchy homeless hanging around inside and outside the gates waiting to enter with you or exit with you.

PAUL B on

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The person I dealt with was very helpful and professional.

GRACE M on

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I could not get the gate to open, returned my fob 3 times - none of the guys knew the exact procedure and didn`t care enough to figure it out!

ELIZABETH J on

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I checked several storage places in the area and found this to be the best price and helpful and friendly staff.

CURT E on

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I`ve been using Uhaul for over 20 years. I`ve always had a good experience with Uhaul and will continue to do business with you guys. Thank you. Kurt Elfenbein

MARCIA K on

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Later access hours would be nice.

LANA T on

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Staff very helpful : Rand was very attentive. Thank you!

JOSH T on

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Tim went out of his way to help. I ordered 4 boxes and ended up being two more. he managed to get to more in perfect timing.

JOSH T on

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1 box seemed barely road worthy. The other 5 were in great condition.

PATRICIA R on

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Attacked my illegal mexican workers attempting to get in and getting out of the location. Horrible. I will never go back there. Ended up at a competing facility that felt safe.

MOHAMMAD A on

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The price is too much

PAMELA H on

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I think it is a poor customer service to not have a dumster especially at a storage facility. And then to charge customers if they need to dump trash.

CATHY H on

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Worst Uhaul experience ever! Staff was beyond rude, would not honor Uhaul box prices, charged me for wrong size box, wrong invoice, RUDE RUDE RUDE!!

JULIE W on

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Brandon Pearce Johnny Fackrell were friendly, accommodating willing to work with us at every obstacle we ran into. The customer service that was above beyond the norm.

JEFFREY J on

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The local delivery company did not deliver and i was charged and now going through refund process. I would line the boxes with something to keep the sawdust to a minimum.

LINDA S on

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The Costa Mesa store was great aside from mailing a key in a regular envelope but the receiving site was terrible.

JOHN H on

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good concept. coordination to setup using the u-box was horrible.

CATHY H on

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rented unit 406. main gate wouldn`t open. had to hand carry my stuff to unit, then storage door wouldn`t close. Uhaul rep treated me horribly. wont rent for 2 years now. will be moving out.

ROYC/TRISHA G on

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good experince at the front desk

LISA P on

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NICE AND CLEAN

CASSANDRA S on

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Estimated time of arrival to transport UBox from New York to California was inaccurate. Neither uhaul center could track boxes or give me an estimated time of arrival.

DONALD G on

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Tim Corey were very helpful. Jason is my hero…he was very helpful.

SALLY P on

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I`ve used u_haul several times in the past and think they provide great service. I was amazed this time at how fast my u-box arrived at it`s destination. Thank you u-haul for a great job.

HAVEY F on

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fine

LISA P on

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There is a sign posted at the exit gate that states: You must sign out before you leave or access may be denied! Unfortunately the office door is locked and no one responds when you knock.

STEVEN M on

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Rude customer service in trying to find out details in closing my account. The service elevator was closed when we tried to move out without warning or notice. Will not recommend.

GLENDA F on

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200 characters is not enough for my complaint. Terrible, rude and ignorant staff. I do not trust this staff or the workers. dirty, unlighten hallways and overall awful

DIMENSION 3 A on

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I can in now way explain how bad an experience I had at this facility in 200 characters. If you want to know about this, Email me an address for a longer response.

RITA W on

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very nice

DAVID M on

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Computers were down the first morning. Second time that has happened to me here. But staff helpful. We had 5 boxes they had to change out.

DEBRA M on

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I have always been pleased with U-Haul`s services. Question: Is there any senior discounts for storage monthly rates?. Thank you for years of excellent services. Debra Mitchell 619 942-8656

JOHN H on

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Horrible customer service. Had to call about 8 times to make arrangements for 1 u-box should not be this complicated. Will use other service in the future.

JOY S on

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Manager was rude to me. I have been there the last 4 summers, probably won`t return.

JANICE B on

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all employees were very most notably Tim was thorough and thoughtful.

DEVIN H on

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Door lock didn`t work and staff took a ho ur to charge my creidt card all the while the mangerTim at the costa mesa ands 55 fry was there but he was to busy talking to a freind to help.. Devin hill

LISA R on

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The entire staff made moving and storing a very positive experience.

GREG L on

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If there was an extremely poor box, I would have checked that. My issue is with the staff maintaining managing the facility.

DAVID B on

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The Uhaul team did an amazing job--and customer service was top notch

CORY R on

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Staff was rude. The keypad on the wall is a major inconvenience. We moved out of our unit and notified the manager or employees, they were unprepared and unprofessional in handling the situation.

ERICA A on

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Very nice and helpful throughout the process thus far!

ARLENE G on

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Very helpful staff

RODNEY B on

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Awfull experience. Please have a manager contact me if you really care to discuss this never want to experience situation Mr. Bradley 949-350-3550

GERRI L on

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The staff was amazing! Everyone was helpful and patient when we had some issues moving items into the room! Thanks for being our heroes and saving the day!

JOHN S on

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In fairness, the facility had just recently been purchased and renovation was on going.

RITA B on

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At times I wish the facilty not the office necessarily were open later.

JESSICA R on

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Due to the poor management by the previous owners, I had many issues with this location.However I still was displeased with the customer service I received even after the unit was under new management

MARK D on

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very friendly and accommodating customer service person at the counter was exceptional

WAYNE W on

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Difficult to maneuver a 26` truck within the confines of the storage area. Other than that the staff were extremely helpful and conscientious.

RACHEL J on

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We used the facility for two months and it was a pleasant experience.

CARLA L on

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FRUSTRATING AND AGGRAVATING LIKE THIS CHARACTER LIMIT. SCREW UHAUL I HOPE TO NEVER NEVER NEVER DEAL WITH THEM AGAIN!!!!!!

MARTINA K on

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The staff member Jeff who works at the storage place on Newport Blvd.in Costa Mesa was extremely nice and helpful. I will recommend this storage to my friends because of his service. Thank you Jeff!

MICHAEL R on

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You are just short of being sued. CEASE and DESIST from sending me any more notices.

KELVIN C on

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Staff was friendly and helpful. Facilities were clean and safe. Excellent experience.

MARIAN F on

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The Manager is great!! Excellent customer service.

ALEX S on

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Had to be the middle man between uhaul renting and storage unit company in negotiating the pricing and space I was promised. I was promised a larger unit that what I was shown.

SHIRI E on

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No one could print us a receipt, no one could guide us for sending our u-boxes

MALCOLM C on

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Mike was very helpful and accommodating.