Customer Reviews for U-Haul Moving & Storage of Costa Mesa

10,765 reviews

2680 Newport Bl   Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

(949) 631-1250

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(949) 631-1250

2680 Newport Bl
Costa Mesa, CA 92627
(On Newport Blvd between Fair and Mesa / Off site Storage at 2550 Newport)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay V. 
Rating:
5.0

Friendly staff all around

Steven V. 
Rating:
5.0

Solid experience. Solid knowledgeable staff. Great job!

James W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
1.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

erik G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Terry J. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Our second time using this location. The staff are professional, knowledgeable and friendly; the equipment is clean and well-maintained, Highly recommended.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Great staff. Fastest service ever among all the UHaul locations I have been so far. Quick in and out.

Harmandeep B. 
Rating:
5.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
3.0

The customer parking is full, and there were only two other people inside. Something doesn't add up. The “helpers” in front of the location are a bit aggressive when it comes to offering their services after you told them you don't need them, and they walk up to you on the uhaul property while you're trying to get situated. The company should make it a policy to have the people who do not have any business there to not wander around and come up to customers repeatedly. I understand they're just trying to make some money. Also, the truck wasn't washed when handed to me and several spots of damage were not marked with an “x” sticker, but luckily you are able to take a picture of the damage and upload to the link they send you when you get started. The inside was clean, and the truck seemed new.

Jonathan V. 
Rating:
5.0

Staff very professional and quick to get our truck. Made my appointment for 12 and we were on the road by 1215. Thank you!

William W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Happy staff makes for an easy day.

Bruce B. 
Rating:
3.0

first truck had a smashed side mirror and hadn't been cleaned. Sodas and food in center console second truck had a lock on the roll-up door which i didn't discover until i got to my loading location.

Douglas S. 
Rating:
3.0

Customer did not leave a comment.

Desiree A. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
5.0

Smooth easy and fair Thank you Newport Beach Uhaul 🫡

jonathan C. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

Customer did not leave a comment.

Enrique L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Customer did not leave a comment.

Essam A. 
Rating:
1.0

The staff was sorry to say the worst I have ever seen. Zero attentiveness no care for anything while customers in line. Frankly I believe they charge the customer for unforeseen issues that they caused themselves to either charge or steal the customer. Never going there again nor anyone I know. We rent from Homedepot now.

TAREK Z. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
1.0

Worst experience I've ever had. Every employee refused to help me. Tried to kick me off the lot with a broken trailer. And were all completely rude. Absolutely terrible. They should honestly all be fired. One guy was just sitting in a van smoking watching us try to fix it after refusing to help.

scott M. 
Rating:
1.0

This location keeps releasing my rental before the time I am to pick up and then sends my guys to another location which has put alot of stress on our business. I contaacted Uhaul corporate and they have been notified. If this continues we will no longer be renting from uhaul and will make more business friendly arrangements.

Trevin W. 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
5.0

They did a great job

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
2.0

Cargo van was excellent, almost new. Only issue was one of the tire pressure sensor giving an error. Location was clearly understaffed and the existing personnel was struggling to handle the inflow of customers, even though they valiantly tried. The phone system could not call a second person (and for some reason the staff made it sound like it was my fault). Call went through at the 4th attempt. The system could not process payments and they had to transfer it to a different kiosk. Check out was pleasant and rapid.

Vittorio V. 
Rating:
5.0

Customer did not leave a comment.

sayde L. 
Rating:
5.0

Customer did not leave a comment.

Keqiang Z. 
Rating:
5.0

Customer did not leave a comment.

Margarita G. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The staff was great ..had my order ready ..truck was clean and ran great

Chaim B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
1.0

Again, they drop off location is holding me accountable for damage to a truck I did not create and I only had the truck for a day. Very disappointed that this is falling on me.

J Ryan A. 
Rating:
1.0

Staff was very unhappy with their job gave me truck with check engine was running ruff from begging they did not have our truck a 26 try to give us a 20 when they had 26 the hole time

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Extremely quick and helpful

Patrick S. 
Rating:
3.0

Location was hard to find. It is the third location marked as U haul as you drive north up Harbor Blvd.

Richard G. 
Rating:
1.0

the people behind the desk were not friendly nor helpful.

Muhannad K. 
Rating:
4.0

Customer did not leave a comment.

rebbeca R. 
Rating:
5.0

I wanted too thank everyone there but most and for most in want to thank the lady that checked me on. I forgot her name but i was informed she is the storage manager. I have not words to express how grateful I am too have met her. This world is crazy these days but she went to extra mile and then some with her spectacular customer service. She is a true asset to yours company. Thank you

michele D. 
Rating:
5.0

I was very happy with both checking in and returning the vehicle. Staff were professional and very nice.

JULEE A. 
Rating:
1.0

Customer did not leave a comment.

Jazon J. 
Rating:
5.0

All the staff were friendly and helpful, both over the phone and in the store. They made the whole truck rental experience easy.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

angelica A. 
Rating:
5.0

My equipment was to be dropped off at A Plus Storage but when arriving they said they don't take auto transports. I then went Uhaul Moving and Storage of Costa Mesa and John McCreary was very helpful and got me checked in fast. Then I needed to rent a cargo van on Saturday and once again was helped out and it was so fast. I'm sorry I forgot the woman that helped me but she was very helpful as well. Even turning in the truck was just as fast. They got things together! Very pleased with the service.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I called today, got a truck today, did my business and went home. Check out was a breeze, drop off was a breeze, no issues at all. Thanks

William B. 
Rating:
5.0

Maintenance on the equipment should take priority over getting people out the door. Manager was incredibly helpful and professional. I would send a friend to this location.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Gavin P. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer service was outstanding! Patient and helpful. I really enjoyed the experience. Don't change a thing. Thank you!

Greg N. 
Rating:
5.0

All excellent!!

sonia P. 
Rating:
5.0

Great customer service.

Anthony E. 
Rating:
5.0

It was all good.

michele D. 
Rating:
5.0

Returned the Truck to the location. GM looked at it made necessary adjustment due to two issues.. We have used this location many times and very happy. Thank you

Homayoun K. 
Rating:
5.0

Great service at pick up and delivery

Maurizio C. 
Rating:
5.0

the staff was great! I honestly respect and appreciate the great service we received and I feel the morning 2 gentlemen staff should be recognized. on 8/31/2022 both men were professional and friendly and they got through a quick 7:30 a.m. line of customers. I must say that the service dog was also a great employee! I respect business's that hire all members of society. Warms my heart! Keep up the great work and please reward the two (plus one fur friend) with a bonus or increase! Great customer service hands down!

Naomi S. 
Rating:
4.0

Customer did not leave a comment.

dan P. 
Rating:
3.0

Customer did not leave a comment.

john P. 
Rating:
4.0

Customer did not leave a comment.

Hope R. 
Rating:
1.0

Customer did not leave a comment.

Marta W. 
Rating:
5.0

Customer did not leave a comment.

Byounghee L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Great customer service! Very friendly staff! Very efficient pickup and drop-off. Truck was perfect for our move. Great experience. 100% would recommend to anyone moving!

Jerrad G. 
Rating:
4.0

However, this was not the original pick-up location, and U-Haul refused to provide transportation to the new location or to deliver a truck to the original location, causing me considerable consternation, expense and wasting 1 1/2 hours of my time.

RONALD H. 
Rating:
5.0

The clerk was Kurt and disrespectful. As soon as I requested a manager his attitude did a 360. Very offensive. I feel sorry for those who do not confront his attitude and belittling tone.

sherin A. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

SangJoon N. 
Rating:
5.0

Very friendly staff. It was a pleasant experience and will be using your services again in the future!

Jeanne B. 
Rating:
4.0

Customer did not leave a comment.

Steve N. 
Rating:
1.0

Horrible service.

Aleksander H. 
Rating:
5.0

Customer did not leave a comment.

Carole A. 
Rating:
4.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Darryl O. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Thanks for your help today m

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very good location. They helped me report the ant issue. Very good and friendly staff.

Brandon P. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Hillary P. 
Rating:
5.0

This location is close to airport, it would be great if a paid shuttle service is available

Nathan Z. 
Rating:
5.0

Customer did not leave a comment.

Sangjoon M. 
Rating:
5.0

Staff was great

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Casandra M. 
Rating:
5.0

Outstanding customer service and they kept me apprised of the status of my belongings.

Shenita H.  |  Overall Experience 
Rating:
1.0

I had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.

Cara G.  |  Overall Experience 
Rating:
5.0

The gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!

Richard W.  |  Overall Experience 
Rating:
4.0

Very good service!

Anahita D.  |  Overall Experience 
Rating:
4.0

N/A

cynthia r.  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Rating:
1.0

My shipment was 4 days late. I would like to request a refund for the late delivery.

Jeff W.  |  Overall Experience 
No reviews have been submitted for this location.

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