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Carolina R | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of De Pere
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only confusion that I had is if a location states that it has a U-Haul carpull that they should update daily or shall I say even momentarily as to the locations and returns to make things easy and understandable.
VICTOR DTurned on lights in rain it blew my clearance lights out. When I reported it to them they didn't know what was going on.
DANIEL CThanks
Laurie M | Overall ExperienceIt was great
steven v | Overall ExperienceWe did a one way move across the country, the equipment was excellent the staff at both ends were very helpful as were support staff in between. The moving help I hired through the app were amazing.
David HThis storage facility is clean and well managed.
julie a | Overall ExperienceInside of the truck was really dirty. Cup holders all sticky with coffee stains, seats dirty, floor dirty. Had to completely clean the inside of the truck. The box was clean, no issues there.
MARTIN FAAA+ Experience…….. Exceeded Our Expectations…… Thanks to Everyone for a Job Well Done 👍 🙂👍🙂👍
DOUGLAS M | Overall ExperienceYou guys need to let Tim go. You should not be representing U-Haul. The place is a real mess and it doesn’t seem like Tim old boy gives a shit as long as he’s getting paid not someone I would want representing my product or company.
BRIAN MI drove the truck about 25 miles and when I filled the tank up it took 6 gallons. I think whoever had it before me left the tank not full. The fuel gauge said full when got the truck but sometime the gauge show full when it can still be a few gallons less than full. I think that is what happened. I paid $17 (6 gallons) to refuel and I think $6 would have been more accurate had the truck been truely full when I picked it up. It would be nice if you would credit my rental bill by the difference in the fuel cost. $11.
Jake SI really like the manager Casey, she is very helpful. Unfortunately she is on a vacation while I rented my uhaul truck. I had a 1300 mile drive and I got a truck that had alignment issues and it was not at all fun driving. It looked as if they just wanted to get rid of the trucks that have issues in their lot.
RAJENDRA HOther than the Manager rest of the folks are not friendly & they are rude.
RajendraReddy H | Overall ExperienceAdvised Cassie I was vacating storage unit and I was still charged rent. Waiting for refund. Also had issue with fuel charge when I rented a truck, since Cassie was unwilling to assist I filed a BBB complaint, and was refunded fuel overcharge.
Teresa W | Overall ExperienceWish the price could of been 10 dollars cheaper then actually paying close to 50 dollars for a one day trip for renting a truck but all & all I will still recommend & use U-Haul for all future moving needs
JUSTIN Zhad a little trouble with the app upon returning c
WYATT N | First ImpressionsCathy has to be the best worker you have. She hustles around the lot handling customer after customer. I’m guessing she’s doing 3 people’s jobs. She made my pick up and drop super easy. It’s refreshing to see someone who is so good at what she does. Thank you Cathy!! You do great work.
Brad CBennet was great! Thanks!!!
ken n | Overall ExperienceI always go to this location when I need to rent a moving truck.
ADRIAN NWork fabulous but wish had a lock on the tongue but otherwise great.
CURTIS SIncrease staff just prior closing to process returns.
PETER SThe place was deserted when I arrived. Not closed, just nobody on site. I wasn’t sure on the drop off process, so I waited 30 minutes and call the main line a couple of times for guidance, but just kept going in circles. So I just dropped it. Maybe that is the process, but very surprised the place was deserted, but unlocked and open. Not what I wanted to do in the rain. I really hope I don’t get some sketchy charge for this.
RICHARD BIt was a quick drop off - I got there just before the location closed. It was convenient.
GREGORY LThis facility had only two agents available to assist customers. Had the young lady that serviced my rental wasn’t such a hustler, I doubt that this would’ve been such a positive experience.
FREDERICK HThe girl checked out the trailer and I was good to go in a few minutes - that’s really nice!
Steven SThe Boss was fantastic
randall h | First ImpressionsEasy and quick drop off....person working counter was very helpful.
Cory AThe trailer I rented had small hooks on the safety chains. I was unable to use those hooks because they wouldn't fit over my factory installed trailer hitch anchor points. I had to stop at a hardware store and buy hooks to make it work.
Peter GI was even able to arrange for some help moving a heavy piece of furniture through U-Haul. Everyone at U-Hual tried so hard to make my experience as pleasant as possible.
RICHARD MAn excellent experience and taken care of quickly 👍👍
DAN KThank you so much. I will rent again if I need storage great location clean and convenient
MAry L | Overall ExperienceThanks for your help, Bennet!
ken n | First ImpressionsWe had just moved and it was so convenient to store basement and garage things till we were ready to bring them to the new home. It was ideal.
ron l | Overall ExperienceCassie who runs this location is superb! So friendly and helpful and has a good friendly staff
Kenneth A | Overall ExperienceI am providing a poor review of the DePere location as this vehicle was returned prior to 9 am on Saturday and the receipt shows it was returned after 6 pm incurring an after hours fee. The rep greeted me at the drop off location and took possession of the key. Not sure why it took so long to note the truck being returned. I need to discuss this with someone.
RAYMOND MFriendly, helpful staff Very clean facility Well lite Very secure facility
Don R | Overall ExperienceThe process was a little long. Overall it was a great experience & I would recommend this facility
sonya s | First ImpressionsAmazing manager who answered all my questions, gave me options on my upcoming move, worked with me on best money saving alternatives. All the staff was welcoming and friendly
Bill G | First ImpressionsThe teenagers working here don’t give a shit . “Use the app” like I just paid $80 you can’t type my name in and take a picture on the iPad for me ? 0 customer service Didn’t show me where the keys are or where the truck was. Garbage service garbage management
Nathaniel CThe staff was amazing! Very helpful and courteous.
Alyce O | Overall ExperienceNothing everything was great! Great staff
Shawn BYou guys are the best. We'll definitely come back if we have such needs in the future. Thank you for everything!!
David T | Overall ExperienceI am going to use indoor storage at the Moving Company so I did not need the two units. You have a very nice facility.
Randolph s | Overall ExperienceStop letting the workers do less and less work, putting more work on the customer.
ALEX VFast and efficient drop off. No waiting around which was great
Lisa SCheck in employee was fantastic. Checking out employee by the name of Laura told me to just leave the keys. I said I’m not comfortable doing this without leaving with my receipt. She responded with I have your name you will have the receipt in a few moments after you leave. I have someone else to help. There was no one else at the desk but me and her. Unacceptable. AND I still have not received my receipt.
BARBARA JThe worker, Brennan was very helpful during the transaction!
TIMOTHY BFive dollar price hikes every few months till the $20 unit became $40 a month, obscene.
Thomas K | Overall ExperienceEverything worked very well.
DALE HGreat staff. Everyone is friendly and happy.
KENNETH LLaura is an excellent representative of U-hal! She is kind, cheery and professional in dealings with clients/customers. Many kudos to Laura!!
THERESA SBuilding was clean and well kept. Staff was always helpful and friendly.
Rex M | Overall ExperienceAutomatically adding safe trip coverage when reserving online should be illegal. I did not want this coverage and I thought I declined this coverage when clicking on the X. Nope!!! Absolutely disappointed!
JAMES JWhen you ask people to pay a deposit, make sure they are told about it upfront. Nobody said anything until I went to pick up the U-Haul and was told then I was told I could pick up my truck for the deposit. The next day it would be at the U-Haul center, so I came back to the U-Haul center only to be told that they made a mistake and mailed it out.
Angela MGreat customer service.
Chansathit BAmazing customer service! Auto text messages, live agent text chat, and phone call from local stores. Fantastic. Also, Santa Maria went above and beyond. The logistics manager, called to give me updates on the delay of delivery; which ended up being only a couple of hours. The driver who dropped off the box was Kimberly; she parked the Ubox while going around three landscaping trucks. Damn impressive.
Brian HVery nicely run
WILLIAM ELeft my ID in store in Wi, & I live in MI. Thankfully, the associates were so attentive, and actually took their time to help me out and make sure that my ID was being mailed back to me asap! I so much appreciate it. Again, thank you very much!! 😊👍
Taylor P | Overall ExperienceFirst time using U-Haul, the associate was very helpful in showing me options, very patient.
ANTHONY WThank you
LORI CSpent 15 minutes trying to find the correct Uhaul for the 24/7 pickup, as it kept saying it was parked at the South parking lot area. Well turns out they also park them at the West side of the building (the back of the building). Not very great communication.
Zachary JFriendly staff and easy to work with 👍
THOMAS BWonderful customer service! Thank you!
Charlotte R | Overall ExperiencePlease put ice scrapers in the UHaul trucks. Got caught in a slush, ice, snow storm and couldn't see out the windows after having the truck parked. A brush and scraper behind the seat would've been an awesome, thoughtful addition to the rental.
KOLLEEN QThis was very easy process and the communication was excellent. Look forward to renting again from U-Haul in the future.
THOMAS PWhen I was trying to check the truck back in there was a problem and it took 45 mins to get it checked in.
CHAYANNE ROverall well-maintained love the location however, there was ice on the bottom of the inside, where you walk and where you stack so it made it very hazardous and slippery, which would make it difficult for the reason that you rent it Also if someone was injured, because of said ice that would not be a good reflection of maintenance on a U-Haul rental Thank you
ARNOLD BFirst of all, the customer service was excellent. Friendly, knowledgeable staff, who was very willing to help and answer questions. Sthe process was seamless. Third, moving truck worked as it was supposed to!
BRIAN KHighly recommend!
Roberta M | Overall ExperienceThe worst experience I’ve ever had. I will not use them again nor recommend them to anyone.
roxanne CAll was good
MATTHEW DThe staff was great and helped me get the storage I needed. She helped me all the way including showing me how to get in with the card and where the units are.
Rex M | First ImpressionsReturn of trailer was handled extremely poorly.
JOSEPH Wall good except for price, kept going up so I had to take my things out of U-Haul. I still need a small unit but cannot afford it.
Paula B | Overall ExperienceVery clean and well kept. Loved the added security to enter the building i airways felt safe. The unit itself was very clean.
Lisa D | Overall ExperienceStaff was always helpful , storage was always clean
Teresa H | Overall ExperienceIf I ever need storage in the future, U-Haul will always remain on top of my list. Always felt safe inside no matter what time of day or night.
Gary A | Overall ExperienceCassie does an excellent job and she is great to work with. The assistant manager I am blanking on his name is incredibly helpful too. Thank you for all your help.
Amanda F | Overall ExperienceTook long enough to close the unit that’s for sure
Camryn H | Overall ExperienceThank you.
Arissa C | Overall ExperienceStaff at this location is very helpful. Site is very clean and well lit. Always felt safe.
Shelly M | Overall ExperienceThank You for allowing us to store our items. If we need storage space again we sure will use you!
Laurel S | Overall ExperienceThe rates you charge are getting extreme that is my only complaint, I had my rate changed at least 4 times. Consistent pricing is what your customers want.
Haley C | Overall ExperienceThe intake and customer service was outstanding walked me through my truck rental and literally walked me through and spoke details as we moved along VERY HELPFUL
John D | First ImpressionsStaff were friendly and helpful. Well lit, safe and secure.
Debra M | Overall ExperienceAlways friendly and helpful.. thank you Cassie for going the extra mile
Roberta M | First ImpressionsLike the security
Jean H | First ImpressionsThe cleanest storage facility I’ve ever seen and the friendliest staff.
Stan G | Overall ExperienceMy only issue, and this is no reflection on Uhaul, is there was another person at the facility who had his entire unit unloaded in the aisle and it made getting to my unit a hassle.
Lorri H | Online Move InYoung man who took care of me was very nice & helpful.👍
judy b | Overall ExperienceWas extremely pleased with my experience.
Jonathan N | Overall ExperiencePrices became too high
Karla W | Overall ExperienceI have stored things from moving out of my place. Two years and never had a problem. People there very curious towards this old gal. I would recommend them to anyone. Thank you uhaul.
marylee t | Overall ExperienceI rented 2 storage units with you guys over the course of the last few yrs. Anytime I needed help Nick was always there to help me and even guide me with a temporary solution to a problem. He made my experience there a great one and spent a good amount of time assisting me and never once did he make me feel like I was a bother, which is different than my experiences with other Uhauls near my home. He was knowledgeable and patient and always made me feel like I could go to him for help/questions I had. He is what made my experience a good one. He’s extremely kind and easy to talk to. I would rent again from this location if I was closer solely on the fact that he had top notch customer service and he never made me feel dumb when I didn’t understand something. I hope to rent from you guys if I move up to Greenbay but for now I had a great experience with you guys. Thank you.
Lucero S | Overall ExperienceSuper easy and convenient. Will definitely use again.
Jason B | Overall ExperienceIt was the easiest and smoothest experience I've ever had renting a storage and the employee I dealt with was wonderful and she was very helpful!
Debra E | Online Move InI will never use uhaul again hi
David S | First ImpressionsA1 service would recommend to anyone who is interested in storing their property
Anthony L | Overall ExperienceAll 3 employees were friendly and helpful
bruce h | First ImpressionsJust moved my stuff out because I have room at home to store it now.
Thomas V | Overall ExperienceOur experience was great and the manager there on 1/25 and 1/25 is super nice and helpful.
steve d | Overall ExperienceNo complaints. I stored our entire household for 2 years.
Christine M | Overall ExperienceI am very happy with the service I've received from U-Haul both present and in the past. Renting a storage room was easy and as always Cassie gave supreme customer service throughout the process. I would recommend U-Haul to anyone for their moving and supply needs and storage!
Mallory P | First ImpressionsSpencer & Cassie Are Very Nice! Very Professional
DAISY L | First ImpressionsVery friendly people
Stan G | First ImpressionsVery helpful and affordable a
MATTHEW T | Overall ExperienceU-Haul storage will be the service we choose for all our future needs. They provide excellent products and excellent service.
MICHAEL C | Overall ExperienceOverall satisfied with unit. Unit was reasonably priced. Simply closed account due to downsizing items
Alex W | Overall ExperienceWell lit, safe and clean. Easy to get things in and out. I would highly recommend this facility. Thank you.
Catherine G | Overall ExperienceVery clean and staff was helpful to all my needs.
dexter m | Overall ExperienceVery nice! Highly recommended!
Melanie T | Overall ExperienceVery accommodating glad I chose them
thomas o | Overall ExperienceThe 2 keypad entry system is a little bit of a pain, especially when you have multiple loads to take in/out.
scott g | Overall ExperienceCassie and her staff were professional and knowledgeable. This was my first-time renting storage units, so I had numerous questions. She guided me through the process with knowledge, kindness and professionalism.
Barbara O | First ImpressionsQuick and easy signup. Very clean and friendly staff.
Erin D | First ImpressionsI wish the price you rent at would be grandfathered when there are price increases. I was able to find a cheaper option due to your price increases. So now you are losing out on my revenue due to greed. Other than that, everything was excellent.
Marcus K | Overall ExperienceI’ve had the BEST experience at U-Haul in DePere. Every worker has been so helpful, friendly & caring!! The Manager is the BEST!! They’ve always helped me with whatever I need!
Ashley H | Overall ExperienceGood, clean, dry facility. Wish it was 24/7 access. When someone would set the alarm off (Seemed to happen occasionally) it was excessively loud.
JOHN K | Overall ExperienceWas told to email, call, or text about being able to come grab my belongings and haven’t heard back. I showed up to try and talk in person and was 11 minutes past when the office closed but used the last of the gas in my truck just to try and make it there only to be told to come back the next day and ended up running out of gas on the way home. Without my belongings…
Kyanna D | Overall ExperienceThey steal
Renida S | Overall ExperienceOur other daughter needed a storage unit and because of our positive experience previously, we rented one for her, as well.
MICHAEL C | First ImpressionsTwo stars because u-haul has become greedy I move out of a unit 24 days before rent is due again and get no refund. Moved out of the 2nd unit I had two full weeks before rent was due again and no refund as well. With rent being 204 a month for both units well someone’s pockets being lined pretty thick and I’m going to bet it’s not the workers behind the counter
Brook a | Overall ExperienceCould not have gone better. The App is great. Really appreciated having a lock in the unit. Appreciated the super clean restroom
Jeffrey K | Online Move InWe received very good service. Thank you!
Jeffrey E | First ImpressionsReally appreciated the staff and the facility was really well maintained!
Adam J | Overall ExperienceFantastic experience! We will definitely rent here again if needed.
Christine B | Overall ExperienceVery fast service..thank yall
Chrisptopher D | First ImpressionsAs these units were to be utilized by our daughter, security was a major concern for us. U-Haul storage facilities alleviated all our worries about those worries.
MICHAEL C | Overall ExperienceElevator broken and we were issued a 2 floor unit. Horrible experience.
Jesse T | First ImpressionsNothing but good experience and service.
Linda P | Overall ExperienceIt was very enjoyable working with your staff. Always friendly and polite.
Dave B | Overall ExperienceThe manager was helpful and friendly.
Vincente V | First ImpressionsNick was able to help me locally after spending over 2 hours with customer (DIS)service for a simple question at corporate. Uhaul should eliminate the global support team and focus more resources on the local facilities that actually get the job done.
KEITH K | First ImpressionsGood customer service and facility was very clean.
Jimmy H | Online Move InStaff was nice and helpful. However, the reservation we made online for our storage unit, and received confirmation, was NOT as advertised. Were told we did not have the unit we reserved but rather were on a waiting list. This after a long day of moving and a truck full of stuff. We were not pleased. Staff explained this happens often and is an issue with the online system. Horrible situation. They found us a unit half the size we reserved and we had to make do. All.our stuff did not fit and we had to bring it home where it doesn't fit. Will never rent storage from Uhaul in the future.
Jeffrey L | First ImpressionsMy experience was excellent, but a previous manager (?) Kayleigh was not good at returning email correspondence. I appreciate the facility, and the cleanliness and the convenience.
Paul D | Overall ExperienceWas a great place. Would recommend to anyone.
Zach S | Overall ExperienceThe manager is just a delight to work with. An excellent experience.
Virginia L | Overall ExperienceHighly recommend this facility. Cassie, the Manager, is great to work with.
Mary M | Overall ExperienceGreat place Great service
Michael K | Overall ExperienceEverything was great. Thank you
Tim C | Overall ExperienceEveryone has always been friendly and helpful
Tim C | Overall ExperienceAlways polite
Kyanna D | First ImpressionsVery helpful!
denise r | First ImpressionsN/A
tameka d | Overall ExperienceVery helpful and pleasant to work with!
Charlotte R | First ImpressionsYou all suck. Horrible place
derrick o | Overall ExperienceCassie is wonderful she was such a great help in a stressful situation and very understanding
sara b | First ImpressionsVery nice. If they allowed canned foods to be stored I would've kept my unit. Always nice to have supplies on hand, but I don't want to break any rules
NIKOLAS G | Overall ExperienceThe 1180 Mid Valley Drive U-Haul location is a business I 100% recommend!! The manager, Cassie, and all the staff are committed to top shelf customer service. Cassie and her staff were eagerly willing to help with my rental questions. Their efficiency helped get me going quickly. The entire storage facility is spotless and perfect working condition. I rented three vehicles and all were clean and working perfectly. I definitely recommend this well organized business. Thank you to Cassie and the entire staff!!
Wayne l | Overall ExperienceClean
andre c | Overall ExperienceStaff is always great to work with.
Linda P | First ImpressionsThey were so helpful and understanding when I couldn't pay my bill on time. They helped me by giving me time to get it paid. Thank you to U-Haul and their friendly staff. I will never forget what you did for me and my family. Thank you.
Regina E | First ImpressionsEvery thing was excellent
steven v | First ImpressionsThis is the BEST storage facility!! All staff are extremely helpful & accommodating!!!
Ashley H | First Impressions100% recommend this U-Haul location. Excellent and willing service by all staff!!
Wayne l | First ImpressionsWorked great for my needs.
Tony F | Overall ExperiencePretty decent for the most part
destiny c | First ImpressionsThe Manager & Staff were so helpful & always extremely nice! I am so very grateful for them all. ❤
samantha v | Overall ExperienceThe staff was super nice and the building was very clean. I was impressed! The whole process was fast and easy. I would absolutely recommend this location.
Jennifer S | Online Move InThe U Haul facility was clean and very easy to go in and out of. The employees were very nice and always pleasant. We discontinued the use of our storage unit because the price went to $44.95 per month for a 5 x 10 ft upstairs unit. Just the previous October, the sign price was $29.95. But when my husband and I then requested a rental unit, the computer had the price at $39.95. We were annoyed at the inaccurate pricing signage. We went with it, but now feel that after only one year that it was too soon for another price hike. If costs don’t matter to you like they matter to us, U Haul is a very nice place to keep your things.
Wendy K | Overall ExperienceIn addition to the above, a secure code to enter, sturdy carts provided for hauling, large elevators and temperatures controlled, you can feel confident your belongings are safe! Highly recommend this facility!
jan s | Overall ExperienceAlways a very positive experience. Knowledgeable, friendly, helpful staff. The only reason we left is for a much larger space. It was perfect for what we needed.
sandra r | Overall ExperienceDid everything on line. Lock was in the unit. Clean and easy. Glad I chose u haul.
Stephen S | Online Move InCassie is one of my new favorite people! She is so knowledgeable about what people need for their moves and can answer any question about the area. I don’t plan on moving again, but if I do I know who to trust.
Douglas J | Overall ExperienceManagers attitude was terrible . Did not like working with her at all . No people skills at all!
rodney o | Overall ExperienceWith the rate increase and we were contemplating doing something different anyway so it helped make our decisio n !
Robert R | Overall Experience👍🏾🫡💪🏾
Johnny C | First ImpressionsHad my items stored for two years and had excellent service
Antonia V | Overall ExperienceEverything was above expectations. Clean and easy access along with helpful and friendly staff.
Anne T | Overall ExperienceTook video when first went to unit. There was scratches on door and in side unit.
Carissa W | Online Move InGetting the access code to work was terrible. The steps to access the building was terrible. Instead of a 2 step system, I'd recommend setting up a system that automatically locks and sets the alarm for each unit after its closed and unopened for 15 minutes. So Instead of sliding your card or entering a code twice, the first time you slide the card or enter the code should disarm the alarm as well as allow entry into the building. Also there's some great income revenue lost. As i was working unliading my truck, all i wanted was a bubbly beverage. I reccomend adding a vending machine at the entrance as people are coming in and out.
RICHARD F | Online Move InI had to fight and verify repeatedly a payment made for 4 months back in February and April. I even called 2 weeks ago to try to verify my current status with payment and whether or not they recognized and acknowledged that payment for $160 in April. The gentleman was nice however had no idea what I was talking about. He called the manager and never called me back which is about the fourth time that has happened. I even had the manager talk to the bank manager to verify that the payment was made. During that 3 to 4 month. I was not allowed access to my unit whatsoever. Yet they want me to continue making payments while this matter was being reviewed. The review took literally forever and I still don't like I said no the results. I have left my debit card number yet nothing has come out. Now I receive a notice email that on August 2nd there was a move out date. I have no clue but I presumed they have sold and confiscated everything. I am disabled and have difficulty getting from point A to B yet had to repeatedly go down to talk to the manager who is very nice however nothing seemed to ever get resolved. I have spoken to several other staff and personnel that have answered the phone because the local U-Haul self-storage rarely answers themselves and normally I get someone else from another location. Please verify if you must. If my belongings have been sold and that unit has been seized and auctioned off I will definitely pursue what my legal options are regarding this matter. You are more than welcome to verify all of my many Communications. None of those are going to include the many times I had to physically go down to the office and try to talk to someone who could help. All they kept telling me was that the matter was under review by the home office and upon resolution they would let me know. I am disappointed to say the least. The lady that ran the local storage facility was very nice however that doesn't help me whatsoever in recovering the cost of what I had in storage if they indeed did auction off the contents of the unit. You can reach me at j m e t t n e r 63@gmail.com. the only communication I have received was the recent request for the review that I am currently completing. There was never any communication indicating resolution of the payment from April nor a request for additional funds which should have come out of the debit card that I submitted in order to be up to date. Why they never took out payment is not something I know about however that should be on them not me.
John M | Overall ExperienceBest storage unit ever! Climate controlled, clean, great access and security. Way better than others I had looked at in the area. Would highly recommend!
Allison H | Overall ExperienceIt was very disappointing to reserve a unit at the location I moved to & was able to get the free month, until I got to the facility and was told, they don't do that there. Very misleading. Not to mention the unit flooded & am now told I have to move my things. Now I'm highly stressed because I don't have ppl to do that & can't afford to pay movers. Very stressful.
Melanie D | First ImpressionsYou had older, medium, and newer staff together. The older staff member was training a new hire, but kept being corrected on new things by the medium staff member, like multiple access cards and such. The old one knew his stuff and was friendly enough, the medium one knowledgeable and confident, and the newest one was funnily enough trying to keep it together between the back and forth. The part that struck me as exceptional was the older one was willing to learn! He wasn't "well that's not how I do things" about stuff. He listened and learned as well as the new kid.
NIKOLAS G | First ImpressionsEveryone was always very helpful and supportive. Thank you to everyone who works there!
maritza g | Overall ExperienceThe staff was amazing.
ROBERT H | Overall ExperienceEverything as been easy and professional. Very satisfied with the vehicles and storage.
Stephen N | Online Move InIt is by far the nicest storage place I’ve ever seen. The staff is friendly and helpful, but there is never enough staff and the wait to talk to someone is typically too long. Of course, that probably isn’t the fault of who is working there because they are all fantastic.
SHERI E | Overall ExperienceVery helpful and friendly staff. Clean facilities.
Michael B | First ImpressionsI had a very pleasant experience having a storage unit at this location. The unit was easy to access, secure, and I knew all of my items would be safe. The only reason I ended my use of the unit was that I moved. I would highly recommend these storage units.
Kaylin N | Overall ExperienceEveryone went above and beyond the whole time i rented from them. Clean. Friendly. Helpful. Understanding. Great facility great people great service
robin s | Overall ExperienceJust paid for unit yesterday. Did not move anything in yet. Was told unit had not been cleaned yet, which is fine not moving in quite yet.
marylee t | First ImpressionsHad a few issues with the access cards they would not give us access after taking with the manager they were able to just give us a numerical code to get in
Paul T | Overall ExperienceMiranda was great! Thank you.
Randall K | First ImpressionsThank you and very clean!!
Martha c | Overall ExperienceThe gals went above and beyond to make things right when my on line reservation for storage was messed up. A hot cup of coffee on a freezing day really helped.
Debra L | First ImpressionsVery clean, and the woman behind the desk was very kind and helpful.
David L | Online Move InThe lady depere was very nice, friendly, answered my questions. There was no lock in the unit when I opened it and she said to take a lock from the office to put in on the unit which I didn’t know was included. This experience so far is a lot different than the one I had with one of the moving trucks.
Ben V | First ImpressionsStaff was extremely helpful, informative and attentive. It really made the experience smooth. Cassie was great to deal with
Matthew M | First ImpressionsTrying to book online with phone would not work. Got all the way through with my info but would not process at the end and gave no errors as to why. Switched to my computer and it went through. Signing in and out was not the clearest, found it to be a little confusing. Now that I'm in though everything is fix. The unit was clean the fact is indoors is great and seems very secure.
Kevin B | Online Move InIt's always clean, anyone going in there can feel safe. The staff will bend over backwards to accommodate a person. I have nothing but praise for everything and everyone affiliated with that store.
Scott S | First ImpressionsIt worked very well for our needs. It was easy to get into an easy to get things out of everything was dry and the whole facility was always clean & neat. The cost was great Thank you again! Lisa
Lisa G | Overall ExperienceCould of been excellent if reservations for a reserved larger unit were available when I arrived. The facility staff were great at finding a combination of units to next to each other.
joseph l | Overall ExperienceKayleigh was very friendly and knowledgeable.
judy b | First ImpressionsI used the facility for a year and a half and never ran into a major problem. The staff was very helpful and primarily friendly. The computer software used is not very reliable and I did run into some issues. However this is not a reflection on the staff. They did everything within their power to circumvent the system issues. I would recommend this location to others.
april g | Overall ExperienceLoved the use of utility dolly's and how many there were. These are so very helpful and makes moving so much easier. I also love the community area where one can leave some items no longer needed or wanted, for somebody else to take. This is real cool!!
Jerelyn C | First ImpressionsCalling the facility was frustrating at times. Staff wasn't available to answer calls. Renting a unit in the beginning was frustrating. I made three trips to the facility to rent a unit. Once I was able to secure a unit, it ran smoother.
Robyn M | Overall ExperienceI didn't even get a chance to use the unit. I didn't even move my stuff in yet and you canceled me. I hadn't moved in yet and you send me a message that because I didn't have anything in my unit, you were canceling me. I called and left a message to please don't cancel, I will be placing items there....you canceled me anyway. Very poor organization. I would never recommend you. Now, I don't have aMetzger. Obviously poor service and you don't check messages. Steven metzger.
steven m | Overall ExperienceThe alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.
Ted L | Online Move InI was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.
Carla C | Online Move InDesk folks were great!
JENNIFER A | First ImpressionsI purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!
Samantha V | Online Move InI didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.
Jeanette J | First ImpressionsHave more staff on.
Chelsea S | First ImpressionsThe facility was always very clean and all of the staff was very helpful! Excellent customer service!
James V | Overall ExperienceKayleigh is amazing!
Ryan K | Overall ExperienceThe staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLS
GERALD S | Overall ExperienceNo complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn’t my reservation honored? I even asked about first floor since I’m disabled.
joseph l | First ImpressionsEmployees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.
Jennifer S | Overall ExperienceAwesome facility for (in our case) pre-move storage.
Steve S | First ImpressionsAll employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.
brian r | Overall ExperienceVery clean and price is great.
Martha c | First ImpressionsDidn’t think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails (“not checked in”) the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.
Joseph D | Online Move InShe answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!
Heather r | First ImpressionsThe staff was helpful but not on the same page. Unorganized
Raphiel H | First ImpressionsThanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.
MARO S | Overall ExperienceThe Staff is Awesome! They were incredibly helpful & made the entire process painless!
Robert H | First ImpressionsBest storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!
Allison H | First ImpressionsYour staff was very friendly, courteous, and professional...
GERALD S | First ImpressionsIt’s a lot for one staff person to handle
Renita T | First ImpressionsThis was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.
Julie F | Overall ExperienceKaleigh was great to work with !!!!
Paul T | First Impressionsthe job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.
Logan P | Online Move InWe have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.
Amy G | Overall ExperienceThe girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.
thomas o | First ImpressionsIt was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!
Caleb S | Online Move InThe guy at the front desk was super helpful and kind.
Sara W | Online Move InWell equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.
Thomas M | First ImpressionsThe manager was extremely friendly and helpful!
ella o | First ImpressionsThe staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit
Antonia V | First ImpressionsFast, easy, simple to follow instructions and the facilities are immaculately clean.
Andrew W | Online Move InWe stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.
steven k | First ImpressionsMy favorite U-Haul location in the country.
Michael S | Overall ExperienceSo clean, and the lady who helped us was so nice and knowledgeable!
Claire M | First ImpressionsGood experience
Eugene A | Overall ExperienceI always go to uhaul for my storage and would recommend
Amanda A | Overall Experiencethe folks at depere u haul moving and storage were fantastic, Very well run.
john b | Overall Experiencewith the exception of one employee yelling at us to put a mask on, staff was very helpful
Karen K | Overall ExperienceNot only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck 3 thumbs up
robert r | Overall ExperienceKaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.
Tera L | First ImpressionsWe have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3.5 large units to 2.5, to 1.5, to .5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost
Susan F | Overall ExperienceWe didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.
Adam W | Online Move InDePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10
nolan m | First ImpressionsVery happy
Richard E | First ImpressionsThe two guys we're great!
Catherine D | Online Move InOnly issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.
Zachary B | Online Move InVery helpful
Arissa C | First ImpressionsThe manager was great!!!!
robin s | First ImpressionsWe made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.
Thomas S | First ImpressionsThe only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.
Lauren F | Online Move InThe only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!
Sara A | Overall ExperienceVery nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.
Jennifer B | Online Move InI wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.
Kimberly N | Online Move InWas disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.
jody B | Overall ExperienceOur whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.
becki k | Overall ExperienceThis place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.
mark r | Overall ExperienceStorage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.
Margaret W | Overall ExperienceI wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.
Vickie N | Overall ExperienceThe staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!
Brandon M | Overall ExperienceKaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!! Thanks! James Anagnost
James A | Overall ExperienceVery positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you
Ashley s | First ImpressionsThe facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!
William L | First ImpressionsWith all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!
Katie T | First ImpressionsOnly caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it’s in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.
Donna G | Overall ExperienceStaff was very helpful and fast!!!
James A | First ImpressionsI never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!
Mary D | First ImpressionsIt was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.
Tina P | First ImpressionsQuick and easy. Loved it!
Tracy E | First ImpressionsGood service
DAN K | Overall ExperienceVery Clean, Manager was extremally friendly. Excited to continue renting.
Test T | Online Move InEverything turned out great!
Janelle M | Online Move InI have had a great experience with uhaul and all the employees there. I feel very good about my storage .
Karen D | Online Move InA little pricey, but clean, dry and secure.
Robert P | Overall ExperienceThe two employees working tonight were extremely helpful! Great customer service
stephen j | First ImpressionsThe service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.
David G | First ImpressionsWas asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.
Lindsay D | First ImpressionsI wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends
Joshua L | Overall ExperienceIt was a pleasure storing our things at this location!
Richard G | Overall ExperienceVery convenient and served our purpose
Joe B | Overall ExperienceNathan was a great help..good man to have on your staff..thanks
Erik N | Overall ExperienceThank you for protecting my stuff.
Paul L | Overall ExperienceThe unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.
Sandra L | First ImpressionsBack to them if we needed another one
ALLEN V | Overall ExperienceNice clean facility with knowledgeable and friendly staff.
Martin K | First ImpressionsVery efficient staff.
Della M | Overall ExperienceWhen we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d
Debbie O | First ImpressionsGreat job
Jennifer H | First ImpressionsYour staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.
Stephanie C | Overall ExperienceOne bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!
Paula T | Overall ExperienceThanks
robert k | Overall ExperienceIncredibly clean, dry, and secure
Andrew S | Overall ExperienceI had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩
Taylor P | Overall ExperienceWhen I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you
Roxanne M | Overall ExperienceVery professional.
Della M | First ImpressionsI have used U-boxes now several times to move family members. Very convenient and reasonably priced.
IChung C | Overall ExperienceClean, well-lit, secure facilities
Andrew S | First ImpressionsThere were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!
Nicole G | Overall ExperienceThe gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.
maritza g | First ImpressionsI would definitely recommend this storage facility to others.
Caitlin D | Overall ExperienceFriendly staff, super clean!!
Paul G | First ImpressionsWould rent there again , or contact them if I were to move and needed a truck.
Trish B | Overall ExperienceZach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!
Gail K | Overall ExperienceI stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you
Yvonne D | First ImpressionsThe guy that helped me was wonderful!
Mandy J | First ImpressionsThere was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio
tracy s | Overall ExperienceThe only concern was the day I moved out of the storage unit the door opened without using the card access.
Cheryl J | Overall ExperienceStaff very friendly and knowledgeable - definitely would recommend to a friend
Patrick R | Overall ExperienceWell kept & managed
Bryan M | Overall ExperienceUBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.
David D | Overall ExperienceIf We Need A Storage Again We Will Come Back To U Guys Again.
Darin O | Overall ExperienceVery happy with facility and service
Colleen K | Overall Experience.
Andrew W | ReservationWe told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also
Amber M | ReservationFacility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.
Gary S | Overall ExperienceThe facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.
Margaret D | Overall ExperienceGreat customer service
Atalie M | Overall ExperienceExcellent help with moving options. Glad I went with them.
josh y | Overall ExperienceBoth of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!
Kathleen T | Overall ExperienceI was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.
TRUDY L | Overall ExperienceEverything was easy from start to finish
Brianne W | Overall ExperienceThey bill even after to close... took me over a month and reporting to BBB to get them to stop billing.
Michelle F | Overall ExperienceWonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Thank you!
Elizabeth K | Overall ExperienceN/A
Jessie L | Overall ExperienceThe staff is very helpful, and friendly,
Luis S | Overall ExperienceGreat facility! Highly recommended.
Craig K | Overall ExperienceStaff went out of their way to allow me 24 hour access for the moving day Thanks
claude r | Overall ExperienceJenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson
doug n | Overall ExperienceTHE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!
Debbie G | Overall ExperienceLuke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.
walter b | Overall ExperienceLuke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Thank you.
kathryn n | Overall ExperienceHad U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!
Jeffrey L | Overall ExperienceThe facility is very clean and well-maintained.
Eric E | Overall ExperienceNice facility...nice people
Jeffrey M | Overall Experience