U-Haul Moving & Storage of De Pere

Rating:

4.0

We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.

Rating:

5.0

Over all great location, only down side was the rental rate. I had the equipment for 26 hours and was billed for 48.

Rating:

5.0

This rental was excellent. The truck was pretty much brand new and very comfortable, and it was a marvelous tow vehicle. In addition, despite requesting a pickup right at 7 am when the location opened, the manager (Kayleigh, who was extremely helpful) had the auto transport hooked onto the truck with everything ready to go.

Rating:

5.0

DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10

Rating:

5.0

DON'T CHARGE ME FOR EQUIPMENT I DID NOT RENT. DON'T UP THE CHARGE FOR MILEAGE FROM $0.69 TO $0.99

Rating:

5.0

Nathan was helpful even after the rental. Great employees

Rating:

4.0

Price and flexability to return Item.

Rating:

5.0

I was very disappointed in the lack of customer service skills of a gentleman i worked with on 12/31/20 at about 5:00 pm. However, in returning the next day, a female employee named Sam more than made up for it. I will continue to do business at Uhaul.

Rating:

5.0

First time using UBox, everything went very well. The drivers were excellent on both ends. We will use UBox again. 5 stars for your service.

Rating:

5.0

Very happy

Rating:

5.0

The two guys we're great!

Rating:

5.0

I don't remember the women's name but she explained everything in detailed about the storage unit and how it worked. I really appreciated the way she explained everything

Rating:

4.0

Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.

Rating:

5.0

This past year I have rented trucks four times at different locations, this De Pere location is by far the best location EVER! The facility and equipment was spotless clean. Unbelievable moving equipment could be safe and clean. Also the two employees that I waited on me were very friendly, helpful, and customer centric. Great Place!!!

Rating:

5.0

Nathaniel was really good at his job. Because of that we will rent from them again.

Rating:

5.0

Very helpful and quick service.

Rating:

1.0

Didn't like the disgusting behavior I received from the employee, very unprofessional and rude. Super disappointed with how we were treated and received a truck with a “beeping” problem. Wasn't given any paper work prior to leaving.

Rating:

5.0

Still had to go inside to get the keys even though I thought it was completely contactless pickup, but that wasn't a big deal to me at all.

Rating:

5.0

Another fine experience

Rating:

5.0

Been to this location a few times now and have always had great service, today was no exception. Keep it up!

Rating:

5.0

Both the young lady who helped with the rental process & trailer pick up and the young man who helped me with the return were excellent! Their attitude & knowledge were top notch. I've worked in service & sales for many years and if I wasn't retired, I would seriously consider trying to head hunt them from you! I will be back for rentals in the future. Thank you!

Rating:

5.0

Very helpful

Rating:

5.0

I've tried using the 24/7 pick up through the app two different times and neither time has the process worked whatsoever. Luckily we had great experiences with the employees at the locations and they made the pick up and drop off process super smooth.

Rating:

5.0

Ok first of all. my reservation was at 700 main street location for 7am and my trailer was not there and the guy didn't open the doors till 730. So I had to go to the depere store. Very nice store everyone was awesome there. I will never go back to the main street location. There where 5 other people sitting out the waiting as well

Rating:

5.0

wanted a van they gave me a truck

Rating:

5.0

Nothing. Our experience was awesome.

Rating:

5.0

Employees were very helpful and courteous Good customer service On line information was helpful

Rating:

5.0

This was a awesome experience from pick up to drop off. This location is very well taken care of.

Rating:

5.0

Exceptional Customer Service. On Sat Oct 17th, I rented 15' Truck from GB WI location but was directed to DePere WI location as trucks were sold out. Liz was outstanding. On same date DePere Mgr made sure I had the truck I requested. Sun Oct 18th I stopped by 11700 Capitol Wauwatosa location and AGAIN was assisted by empathetic, helpful personnel. 4 interactions, 4 Outstanding Experiences. Obviously, Mgmt has instilled Quality in it's Hiring & Training Processes. CONGRATS & THANK U !!

Rating:

5.0

Everything was great

Rating:

5.0

The manager was great!!!!

Rating:

5.0

The trailer didn't come with a spare or a jack. Didn't need one, but would of made me feel safer knowing there was one I could of used if needed. Otherwise everything was excellent.

Rating:

5.0

Very friendly and helpful people

Rating:

3.0

Was given the wrong truck...took to calls one with the facility and one with customer service to fix...after that everything was handled awesome. The manager was super nice through the whole process

Rating:

5.0

The associate who assisted me was very professional and knowledgeable.

Rating:

5.0

I would recommend U-Haul to anyone who needs to transport items. Everything about this experience was positive - staff was always helpful - e-mail reminders were appreciated and all items arrived safe and sound in a timely manner.

Rating:

2.0

Go to get enclosed trailer and like only 3 lights worked out of like 10 !!!! Had to get another trailer at that location, wasted lot of my time

Rating:

4.0

Deceiving price

Rating:

4.0

The girl who took care of us what excellent. She went above & beyond to help us out in a confusing situation. The truck we rented however, was in need of maintenance. The steering was chaotic and the ride was terribly bumpy.

Rating:

5.0

There was a glitch in the UHAUL system causing my UBOX to wind up as self delivery when I had specified it was to be delivered to my mother's home in Bonaire, GA. Because of this glitch, the local facility here in Warner Robins was problematic...winding up with the manager becoming very testy and argumentative with me. I was extremely happy at the beginning with the customer service I received in Wisconsin, but at the end this turned into a huge headache and left me feeling very unsatisfied with this experience. I would recommend that when a customer has proof their order was to be delivered to a specified location, even though your system shows self delivery, instead of arguing with the customer, call someone to figure out the issue and resolve it without leaving the customer with a very bad opinion of the company. I will never use the Warner Robins Facility on Watson Blvd in the future because of the very poor customer service I received

Rating:

5.0

This was the first time renting. Worked vary well. I may look to this option again if a opportunity comes along. Thank you, Mike Hockers Owner

Rating:

5.0

I don't know if it falls under maintenance or not but the brakes felt like they were gonna go out at any time. Truck was clean, location clean. Workers at location were personable, knowledgeable and friendly. Overall awesome experience again from uhaul.

Rating:

3.0

The location was nice but the process for checking in and picking up a uhaul after 7pm was awful. I booked it for 7pm to 9pm but it took over 30 mins just to go through the process to get the truck I rented. I then had to hurry picking up my new couch and getting the uhaul back on time. It was stressful. I used to really like uhaul and have rented through them multiple times but after this, I dont think I'll ever use uhaul again.

Rating:

3.0

Fritz at pickup was great. Super helpful guy. Returning the truck was a different experience. I waited in line for 45 minutes before i decided to self-check in on App. While i worked on checking in, a young male employee criticized me for not staying in the check-in Line, and said i didn't park it in the right spot. I explained the app only says to park it on the lot. He again made sure to tell me i was wrong, demanded the keys and told he'd just finish himself. I explained that i need the key so I could take a picture of the OD and Fuel. He began to storm off, and i “said hey i still need to take a picture” he turned around and screamed at me “then go take your damn picture!!” I explained it was locked, and he then walked over to unlock it. He was aggressive and irritated. He made it a point to get the last word and tell me again “next time just stay in the check-in line and Let us do it”. This was at 2pm in De Pere off of Mid Valley Rd. This kid is a jerk. I'm never using Uhaul again.

Rating:

5.0

Excellent service

Rating:

4.0

Original equipment reserved was not available in the timeframe originally set, was able to work with the U-Haul team to arrange a different size truck.

Rating:

2.0

Clean out your trailers. It was full of wood and dirt & I was trying to haul a New king size upholstered bed. I got to the furniture store and opened the door and had to leave and go sweep it out and wipe the floor down. Trailer was from Colorado and someone had stuffed it full of wood.

Rating:

5.0

We rented a dolly and 1 dozen furniture pads. There was a package of 6 pads and a dolly locked up inside the uhaul... I imagine these are provided in case someone needs them, in case they are charged for them. So basically, I wasn't told to grab the items I'd paid for on the way out the door. And if I hadn't asked for them at all and got the uhaul to my location to start moving, I'd have been pretty annoyed at having to share space with those items.

Rating:

2.0

I have always had good luck renting u-hauls from That location so I would recommend them to others one not so great experience doesn't make it all bad 😀

Rating:

5.0

No need for improvement. Very nice experience for us renting the trailer. Personnel at both the Pickup and Drop off Locations were very helpful and courteous.

Rating:

4.0

We had to go to 3 different locations to pick up our trailer, even though reservation was made weeks ahead of time. Employees were helpful at each location, as well as Dave, from traffic, but we ended up starting our day 1 1/2 hours late with all the running around.

Rating:

4.0

The 26 ft truck was the most rough riding truck I've ever experienced never stopped bouncing.

Rating:

1.0

We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.

Rating:

5.0

Nothing

Rating:

2.0

Wasn't aware that if the truck was brought back late that I would be charged twice, wasn't even shown the paperwork before I was asked to sign, should have asked to see it as I wasn't aware of the policy that if I bring it back late I “may be charged extra” only had the truck for two and a half hours and paid about 50 something. Not the greatest experience. Whoever helped me was also not very customer friendly.

Rating:

5.0

Original pick up location was at U-Haul Green Bay East Town. The reserved trust has a flat tire so they sent me to U-Haul De Pere. The young lady at De Pere was courteous and very helpful. She was working alone but handled the situation professionally. I'll give her 5/5. Late phone inquiry to the same place was much less satisfactory.

Rating:

4.0

We were overcharged and didn't realize it till we received the invoice through email the next day. Charges were totally NOT justified. Said we returned it a day late, which we did not. Frustrating there is always an issue....which is sad, because the people that work there are so nice.

Rating:

5.0

The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.

Rating:

4.0

The only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!

Rating:

5.0

Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.

Rating:

5.0

I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.

Rating:

1.0

Was disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.

Rating:

5.0

Our whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.

Rating:

3.0

This place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.

Rating:

5.0

Storage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.

Rating:

5.0

I wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.

Rating:

5.0

The staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!

Rating:

5.0

Kaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!! Thanks! James Anagnost

Rating:

5.0

Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you

Rating:

5.0

The facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!

Rating:

5.0

With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!

Rating:

4.0

Only caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it’s in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.

Rating:

5.0

Staff was very helpful and fast!!!

Rating:

1.0

I never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!

Rating:

3.0

It was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.

Rating:

5.0

Quick and easy. Loved it!

Rating:

5.0

Good service

Rating:

5.0

Very Clean, Manager was extremally friendly. Excited to continue renting.

Rating:

5.0

Everything turned out great!

Rating:

5.0

I have had a great experience with uhaul and all the employees there. I feel very good about my storage .

Rating:

5.0

A little pricey, but clean, dry and secure.

Rating:

5.0

The two employees working tonight were extremely helpful! Great customer service

Rating:

5.0

The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.

Rating:

1.0

Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.

Rating:

5.0

I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends

Rating:

5.0

It was a pleasure storing our things at this location!

Rating:

5.0

Very convenient and served our purpose

Rating:

5.0

Nathan was a great help..good man to have on your staff..thanks

Rating:

5.0

Thank you for protecting my stuff.

Rating:

1.0

The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.

Rating:

5.0

Back to them if we needed another one

Rating:

5.0

Nice clean facility with knowledgeable and friendly staff.

Rating:

5.0

Very efficient staff.

Rating:

1.0

When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d

Rating:

5.0

Great job

Rating:

5.0

Your staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.

Rating:

5.0

One bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!

Rating:

5.0

Thanks

Rating:

5.0

Incredibly clean, dry, and secure

Rating:

3.0

I had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩

Rating:

5.0

When I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you

Rating:

5.0

Very professional.

Rating:

5.0

I have used U-boxes now several times to move family members. Very convenient and reasonably priced.

Rating:

5.0

Clean, well-lit, secure facilities

Rating:

5.0

There were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!

Rating:

5.0

The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.

Rating:

4.0

I would definitely recommend this storage facility to others.

Rating:

5.0

Friendly staff, super clean!!

Rating:

5.0

Would rent there again , or contact them if I were to move and needed a truck.

Rating:

5.0

Zach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!

Rating:

5.0

I stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you

Rating:

5.0

The guy that helped me was wonderful!

Rating:

1.0

There was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio

Rating:

5.0

The only concern was the day I moved out of the storage unit the door opened without using the card access.

Rating:

5.0

Staff very friendly and knowledgeable - definitely would recommend to a friend

Rating:

5.0

Well kept & managed

Rating:

2.0

UBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.

Rating:

5.0

If We Need A Storage Again We Will Come Back To U Guys Again.

Rating:

5.0

Very happy with facility and service

Rating:

1.0

.

Rating:

2.0

We told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also

Rating:

4.0

Facility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.

Rating:

5.0

The facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent help with moving options. Glad I went with them.

Rating:

5.0

Both of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!

Rating:

5.0

I was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.

Rating:

5.0

Everything was easy from start to finish

Rating:

1.0

They bill even after to close... took me over a month and reporting to BBB to get them to stop billing.

Rating:

5.0

Wonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Thank you!

Rating:

4.0

N/A

Rating:

5.0

The staff is very helpful, and friendly,

Rating:

5.0

Great facility! Highly recommended.

Rating:

5.0

Staff went out of their way to allow me 24 hour access for the moving day Thanks

Rating:

5.0

Jenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson

Rating:

5.0

THE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!

Rating:

5.0

Luke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.

Rating:

5.0

Luke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Thank you.

Rating:

5.0

Had U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!

Rating:

5.0

The facility is very clean and well-maintained.