Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well the experience started off like crap. I went to the 24 hour share site and was unable to gain access to the truck. I have a phone with internet but it does not have a working camera. I did not know I would need a working camera. So I spent 15 minutes trying to get my phone to work, 20 minutes with a friend trying to finish the process on his phone (did not work because I had already started on my phone), 30 minutes with customer support (28 minutes on hold 2 minutes to let me know they can't help). Drove 25 miles to a location that had on site personal which added 50 miles to my rental truck experience. I will say, the De Pere facility was very helpful and friendly wish my experience started there.
CHRISTOPHER K.
Rating:
4.0
Vehicle was clean but the mechanics of the engine were not good. Took forever for the truck to switch to next gear, like it didn't have enough power. Seemed that there is an issue with the steering in this truck as well. Location service, layout, truck cleanliness was VERY GOOD...but that truck needs service as I did not feel safe but had a move deadline.
Tanya D.
Rating:
5.0
This was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.
Julie F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY M.
Rating:
5.0
Customer did not leave a comment.
Charles W.
Rating:
3.0
Customer did not leave a comment.
ALEXANDER G.
Rating:
5.0
Friendly competent customer service.
STEVEN P.
Rating:
5.0
GREAT SERVICE BY FRIENDLY PEOPLE.
RODNEY K.
Rating:
3.0
Charged an additional $40 after truck was returned. The person renting the equipment was pushing after hours check in and didn't mention added cost for doing so. I even did the self check in return and was charged. A $60 dollar day rental turned into a $136 day rental with no explanation of why except that's how we charge. Look around for other company's before considering u-haul period.....
Bradley K.
Rating:
5.0
Kaleigh was great to work with !!!!
Paul T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derrick B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marissa B.
|
Online Move In
Rating:
4.0
Equipment was clean & mostly well maintained. A hub cap came off while on the interstate which ended up costing me time and extra milage charges to recover. I got a thank you, but still paid for 13 extra miles for their equipment failure.
I'll keep going back to this location though :)
BRYAN M.
Rating:
5.0
the job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.
Logan P.
|
Online Move In
Rating:
5.0
Kaleigh was very efficient and friendly
Paul L.
Rating:
5.0
We have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.
Amy G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bob h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TODD H.
Rating:
5.0
Customer did not leave a comment.
EVAN S.
Rating:
5.0
Customer did not leave a comment.
Brian J.
|
Online Move In
Rating:
1.0
I was charged twice for the rental.
Jordan N.
Rating:
5.0
Customer did not leave a comment.
Ryan G.
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
The girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.
thomas o.
|
First Impressions
Rating:
5.0
This location in nothing less than outstanding. From Kayleigh the manager to all of the other employees. I have two storage lockers at this location. The place is beyond clean no matter what time I am there. When renting a truck Kayleigh help make sure everything went smoothly. She made a very stressful time that aligned with high truck demand in a small rural area run seamlessly!
Casey K.
Rating:
5.0
Nothing it was a great experience. The manager at this location is amazing!
NATHANAEL Z.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY G.
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER Q.
Rating:
5.0
Truck was full of water. i had to squeegee the water out and wait for it to dry. then my belongings got wet again during the trip. Not happy about that.
GISELLE T.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T.
Rating:
5.0
Have somebody check your alignments and then shocks and stuff more often because the front of these things ride like crap and they whine like crazy
DANIEL T.
Rating:
5.0
Customer did not leave a comment.
TANYA W.
|
First Impressions
Rating:
5.0
Very nice employees!!
JAY V.
Rating:
5.0
Customer did not leave a comment.
Mya B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alice L.
Rating:
5.0
Customer did not leave a comment.
Wayne K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taylor L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Genette Z.
|
First Impressions
Rating:
4.0
It was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!
Caleb S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHAEL E.
Rating:
5.0
The guy at the front desk was super helpful and kind.
Sara W.
|
Online Move In
Rating:
5.0
Well equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.
Thomas M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dean V.
Rating:
5.0
The manager was extremely friendly and helpful!
ella o.
|
First Impressions
Rating:
5.0
The staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit
Antonia V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew L.
Rating:
5.0
Fast, easy, simple to follow instructions and the facilities are immaculately clean.
Andrew W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bob R.
Rating:
5.0
Overall experience was good. Check in/check out was great. Vehicle was clean with no issues other than has severe steering problems. Needs to be fixed before it goes out on the highway.
MICHAEL H.
Rating:
5.0
Customer did not leave a comment.
Brian V.
Rating:
5.0
Amazing customer service. Manager at the de Pere WI was amazing. She made moving supply recommendationd
KYLE H.
Rating:
5.0
Very easy and affordable
Joshua L.
Rating:
5.0
The customer service rep was great! She was efficient, friendly and very helpful
BLAKE M.
Rating:
4.0
Customer did not leave a comment.
Desyre E.
|
First Impressions
Rating:
5.0
Trucks need some maintenance. Steering was shaky and makes some fun noises
JOSHUA G.
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
|
First Impressions
Rating:
2.0
We stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.
steven k.
|
First Impressions
Rating:
5.0
My favorite U-Haul location in the country.
Michael S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory P.
Rating:
4.0
Customer did not leave a comment.
ROBERT R.
Rating:
5.0
Customer did not leave a comment.
STEVEN K.
Rating:
4.0
Easy, and they got me on the road! Thanks.
TYLER L.
Rating:
5.0
Warn them about the velcro! My hair and clothes got stuck several times when closing up.
Other than that, which is probably not avoidable, great service!
Evie S.
Rating:
5.0
Customer did not leave a comment.
jean R.
Rating:
5.0
Customer did not leave a comment.
Casey D.
Rating:
5.0
Customer did not leave a comment.
Rick V.
Rating:
5.0
Customer did not leave a comment.
ROBERT G.
Rating:
3.0
The person that checked me in in the morning should have been awake when he came to work. It was not very professional.
Harvey M.
Rating:
2.0
There were no employees available to help when I returned my rental trailer. I returned during Nirmal business hours. Walked into the show room several times and wasn't greeted by anyone. There were no other customers being waited on. There just wasn't anyone around. If I return something during business hours I expect to have the assistance of an employee.
Andrew S.
Rating:
4.0
Customer did not leave a comment.
JEROME CHARLES S.
Rating:
5.0
Customer did not leave a comment.
GERALD B.
Rating:
5.0
Jerry and the team were absolutely awesome. Had an issue with the running light fuse on my tow rig and Jerry helped out with a fuse replacement and got me on the road. Jerry also helped getting the ball flipped over so the trailer would pull better! Will definitely be back for my trailer needs!
BRADLEY B.
Rating:
5.0
U HAUL ALWAYS GOOD
FREDERICK S.
Rating:
5.0
Customer did not leave a comment.
JORDAN M.
Rating:
5.0
I tried to reserve a utility trailer online but apparently there were none available. That was not really very clear and by the end of my reservation I had a cargo trailer instead. Tried to edit or cancel and that process was not user friendly. I ended up taking it out of my cart but not sure if that canceled it so I drove to the facility to check and to see if there were any other utility trailers. Fortunately, the woman there was very friendly and professional and was able to set me up with a utility trailer. Online system for reserving and returning after hours has all the tools but did not seem user friendly.
MICHAEL C.
Rating:
5.0
So clean, and the lady who helped us was so nice and knowledgeable!
Claire M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M.
Rating:
4.0
When I first went in the agent asked if I could wait while he takes care of a semi? I said sure. Another customer came in and said he waited over an hour for service, and decided to wait in his car. I told him I would come back later. Think the site was under-staffed.
brian H.
Rating:
5.0
Good experience
Eugene A.
|
Overall Experience
Rating:
5.0
A strap was broke but I would have to say Phil Jackson at the Green Bay location stepped up and helped me out he did a fantastic job
TROY H.
Rating:
3.0
was told we would get a receipt to our email after we dropped off uhaul never received one
BRIAN D.
Rating:
3.0
Customer did not leave a comment.
SCOTT H.
Rating:
5.0
Customer did not leave a comment.
Paul R.
Rating:
5.0
Great experience
JOHN M.
Rating:
5.0
I always use this u haul. Just easy and no complaints. Just great service.
James C.
Rating:
5.0
The check-in individual was great! And went above and beyond!
DANIEL S.
Rating:
5.0
Best uhaul place!! Love the personnel. There is a lovely lady at the front that will hypnotize you with her looks.
enrrique C.
Rating:
5.0
I always go to uhaul for my storage and would recommend
Amanda A.
|
Overall Experience
Rating:
5.0
Easy drop off. Thank you!
TYLER L.
Rating:
5.0
Customer did not leave a comment.
RIC T.
Rating:
5.0
Customer did not leave a comment.
Barbara B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dawn F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
Customer did not leave a comment.
Roger D.
Rating:
5.0
Customer did not leave a comment.
KEVIN D.
Rating:
5.0
the folks at depere u haul moving and storage were fantastic, Very well run.
john b.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
STEVEN H.
Rating:
5.0
Customer did not leave a comment.
KATHERINE J.
Rating:
5.0
Customer did not leave a comment.
STACEY L.
Rating:
5.0
Customer did not leave a comment.
Scott E.
Rating:
5.0
I was super impressed by how easy the process was. My only complaint is that when I got there to pick up the truck, nobody was in the store. I waited quite awhile until he came in from outside. Granted, he was working alone & I understand there was work to be done outsidenekrh the trucks so I don't hold it against uhaul. It was a great experience and he was super helpful & friendly (skubal).
TRICIA A.
Rating:
5.0
Customer did not leave a comment.
Francois M.
Rating:
5.0
with the exception of one employee yelling at us to put a mask on, staff was very helpful
Karen K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tamara s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James F.
Rating:
5.0
Customer did not leave a comment.
robert G.
|
First Impressions
Rating:
5.0
Not only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck
3 thumbs up
robert r.
|
Overall Experience
Rating:
3.0
The gentleman working when we returned the truck and needed our storage unit was very nice but soooo slow and so unknowledgeable. I felt a little sorry for him. I text the manager about it but she never got back to me, no support for the poor guy.
CATHLEEN S.
Rating:
5.0
Kaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.
Tera L.
|
First Impressions
Rating:
5.0
We have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3.5 large units to 2.5, to 1.5, to .5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost
Susan F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine P.
|
First Impressions
Rating:
4.0
upgrade the equipment so it has modern features such as Bluetooth
Michael C.
Rating:
5.0
Store manager very friendly and helpful
ADAM B.
Rating:
2.0
Service was good but understandably a new employee made errors on my order and it did take longer than expected.
DRAKE M.
Rating:
5.0
This was the very best customer service experience I've had in years. I regret I did not see the name of the amazing young woman working but she was by far one of the most friendly, positive and accommodating person I've encountered. If you have the opportunity give her a raise and treat her as well as she treats your customers. You don't want to loose this great team member. I am a retired VP for HR for 35 years. I'd hire her in a hot minute!!
DEBORAH M.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
5.0
I love the office manager there.
She was very kind and polite and helpful
ALBERTO A.
Rating:
5.0
Nathan had great customer service, was friendly, engaging, and informative. He deserves a promotion!
JACOB L.
Rating:
5.0
Customer did not leave a comment.
Alan G.
Rating:
3.0
Only one person working on Saturday morning, took 30 mins waiting to pick up my trailer even though I already had reserved.
adam B.
Rating:
5.0
Fast check-out is awesome
IRENE M.
Rating:
5.0
Customer did not leave a comment.
C C.
Rating:
5.0
The service representative was very nice and professional. She even helped us find a new drop off location b/c the first drop off location was vague and quite frustrating. It was located at 7320 Florist Ave. The outside notification on the gate was wet, smudged and illegible.
Things to improve:
1. Inform customers the difference between a drop off and what that entails compared to returning the truck to an operation such as the one on Good Hope Road. There are customers who are technically challenged that others. With the drop off process, I wasted 2 hours b/c the process lacked quality and clarity.
2. Ensure that the information that is communicated via phone is the same information that is placed on the final contract. I was quoted 137 free miles but the contract said 127 free miles. Unfortunately, I did not review the contract closely before leaving the pick up area b/c I trusted Uhaul agent that I spoke to over the phone. Nevertheless, I had to paid extra for the miles that I did not have knowledge of. This is a small matter but the principle is greater than the amount and that principle is trust.
BRUCE C.
Rating:
5.0
Customer did not leave a comment.
Jacob D.
Rating:
5.0
Thank you! Incredible experience all around!!
SARAH C.
Rating:
5.0
Customer did not leave a comment.
TARRA K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tiffany d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN D.
Rating:
5.0
Customer did not leave a comment.
Julie C.
Rating:
5.0
Customer did not leave a comment.
Michael P G.
Rating:
4.0
We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.
Adam W.
|
Online Move In
Rating:
5.0
Over all great location, only down side was the rental rate. I had the equipment for 26 hours and was billed for 48.
Nicholas G.
Rating:
5.0
Customer did not leave a comment.
CRISTINA D.
Rating:
5.0
Customer did not leave a comment.
Mark T.
Rating:
5.0
Customer did not leave a comment.
LUIS E.
Rating:
5.0
Customer did not leave a comment.
MATTHEW W.
Rating:
5.0
This rental was excellent. The truck was pretty much brand new and very comfortable, and it was a marvelous tow vehicle. In addition, despite requesting a pickup right at 7 am when the location opened, the manager (Kayleigh, who was extremely helpful) had the auto transport hooked onto the truck with everything ready to go.
Nathan J.
Rating:
5.0
DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10
nolan m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tamara s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas S.
|
Overall Experience
Rating:
5.0
Very happy
Richard E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRYAN S.
|
Overall Experience
Rating:
5.0
The two guys we're great!
Catherine D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
nancy m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chandler G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karen K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
charles k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
betty u.
|
Overall Experience
Rating:
4.0
Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.
Zachary B.
|
Online Move In
Rating:
5.0
Very helpful
Jo Ann C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DeAnn L.
|
Overall Experience
Rating:
5.0
The manager was great!!!!
robin s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elizabeth a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David B.
|
First Impressions
Rating:
1.0
We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.
Thomas S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mark W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris B.
|
Overall Experience
Rating:
5.0
The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.
Lauren F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
amanda a.
|
Overall Experience
Rating:
4.0
The only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!
Sara A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer m.
|
First Impressions
Rating:
5.0
Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.
Jennifer B.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Barbara H.
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Charlene H.
|
Overall Experience
Rating:
5.0
I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.
Kimberly N.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Channa G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lon M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kris S.
|
Overall Experience
Rating:
1.0
Was disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.
jody B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
colton o.
|
Overall Experience
Rating:
5.0
Our whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.
becki k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lon M.
|
First Impressions
Rating:
3.0
This place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.
mark r.
|
Overall Experience
Rating:
5.0
Storage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.
Margaret W.
|
Overall Experience
Rating:
5.0
I wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.
Vickie N.
|
Overall Experience
Rating:
5.0
The staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!
Brandon M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vance W.
|
First Impressions
Rating:
5.0
Kaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!!
Thanks!
James Anagnost
James A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Electa C.
|
First Impressions
Rating:
5.0
Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you
Ashley s.
|
First Impressions
Rating:
5.0
The facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!
William L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sara A.
|
First Impressions
Rating:
5.0
With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!
Sara H.
|
First Impressions
Rating:
4.0
Only caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it’s in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.
Donna G.
|
Overall Experience
Rating:
5.0
Staff was very helpful and fast!!!
James A.
|
First Impressions
Rating:
1.0
I never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!
Mary D.
|
First Impressions
Rating:
3.0
It was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.
Tina P.
|
First Impressions
Rating:
5.0
Quick and easy. Loved it!
Tracy E.
|
First Impressions
Rating:
5.0
Good service
DAN K.
|
Overall Experience
Rating:
5.0
Very Clean, Manager was extremally friendly. Excited to continue renting.
Gregory R.
|
Online Move In
Rating:
5.0
Everything turned out great!
Janelle M.
|
Online Move In
Rating:
5.0
I have had a great experience with uhaul and all the employees there. I feel very good about my storage .
Karen D.
|
Online Move In
Rating:
5.0
A little pricey, but clean, dry and secure.
Robert P.
|
Overall Experience
Rating:
5.0
The two employees working tonight were extremely helpful! Great customer service
stephen j.
|
First Impressions
Rating:
5.0
The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.
David G.
|
First Impressions
Rating:
1.0
Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.
Lindsay D.
|
First Impressions
Rating:
5.0
I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends
Joshua L.
|
Overall Experience
Rating:
5.0
It was a pleasure storing our things at this location!
Richard G.
|
Overall Experience
Rating:
5.0
Very convenient and served our purpose
Joe B.
|
Overall Experience
Rating:
5.0
Nathan was a great help..good man to have on your staff..thanks
Erik N.
|
Overall Experience
Rating:
5.0
Thank you for protecting my stuff.
Paul L.
|
Overall Experience
Rating:
1.0
The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.
Sandra L.
|
First Impressions
Rating:
5.0
Back to them if we needed another one
ALLEN V.
|
Overall Experience
Rating:
5.0
Nice clean facility with knowledgeable and friendly staff.
Martin K.
|
First Impressions
Rating:
5.0
Very efficient staff.
Della M D.
|
Overall Experience
Rating:
1.0
When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d
Debbie O.
|
First Impressions
Rating:
5.0
Great job
Jennifer H.
|
First Impressions
Rating:
5.0
Your staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.
Stephanie C.
|
Overall Experience
Rating:
5.0
One bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!
Paula T.
|
Overall Experience
Rating:
5.0
Thanks
robert k.
|
Overall Experience
Rating:
5.0
Incredibly clean, dry, and secure
Andrew S.
|
Overall Experience
Rating:
3.0
I had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩
Taylor P.
|
Overall Experience
Rating:
5.0
When I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you
Roxanne M.
|
Overall Experience
Rating:
5.0
Very professional.
Della M D.
|
First Impressions
Rating:
5.0
I have used U-boxes now several times to move family members. Very convenient and reasonably priced.
IChung C.
|
Overall Experience
Rating:
5.0
Clean, well-lit, secure facilities
Andrew S.
|
First Impressions
Rating:
5.0
There were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!
Nicole G.
|
Overall Experience
Rating:
5.0
The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.
maritza g.
|
First Impressions
Rating:
4.0
I would definitely recommend this storage facility to others.
Caitlin D.
|
Overall Experience
Rating:
5.0
Friendly staff, super clean!!
Paul G.
|
First Impressions
Rating:
5.0
Would rent there again , or contact them if I were to move and needed a truck.
Trish B.
|
Overall Experience
Rating:
5.0
Zach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!
Gail K.
|
Overall Experience
Rating:
5.0
I stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you
Yvonne D.
|
First Impressions
Rating:
5.0
The guy that helped me was wonderful!
Mandy J.
|
First Impressions
Rating:
1.0
There was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio
tracy s.
|
Overall Experience
Rating:
5.0
The only concern was the day I moved out of the storage unit the door opened without using the card access.
Cheryl J.
|
Overall Experience
Rating:
5.0
Staff very friendly and knowledgeable - definitely would recommend to a friend
Patrick R.
|
Overall Experience
Rating:
5.0
Well kept & managed
Bryan M.
|
Overall Experience
Rating:
2.0
UBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.
David D.
|
Overall Experience
Rating:
5.0
If We Need A Storage Again We Will Come Back To U Guys Again.
Darin O.
|
Overall Experience
Rating:
5.0
Very happy with facility and service
Colleen K.
|
Overall Experience
Rating:
1.0
.
Andrew W.
|
Reservation
Rating:
2.0
We told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also
Amber M.
|
Reservation
Rating:
4.0
Facility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.
Gary S.
|
Overall Experience
Rating:
5.0
The facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.
Margaret D.
|
Overall Experience
Rating:
5.0
Great customer service
Atalie M.
|
Overall Experience
Rating:
5.0
Excellent help with moving options. Glad I went with them.
josh y.
|
Overall Experience
Rating:
5.0
Both of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!
Kathleen T.
|
Overall Experience
Rating:
5.0
I was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.
Trudy L.
|
Overall Experience
Rating:
5.0
Everything was easy from start to finish
Brianne W.
|
Overall Experience
Rating:
1.0
They bill even after to close... took me over a month and reporting to BBB to get them to stop billing.
Michelle F.
|
Overall Experience
Rating:
5.0
Wonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin.
Thank you!