Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.
DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10
Very happy
The two guys we're great!
Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.
Very helpful
The manager was great!!!!
We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.
The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.
The only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!
Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.
I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.
Was disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.
Our whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.
This place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.
Storage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.
I wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.
The staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!
Kaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!! Thanks! James Anagnost
Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you
The facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!
With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!
Only caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it’s in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.
Staff was very helpful and fast!!!
I never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!
It was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.
Quick and easy. Loved it!
Good service
Very Clean, Manager was extremally friendly. Excited to continue renting.
Everything turned out great!
I have had a great experience with uhaul and all the employees there. I feel very good about my storage .
A little pricey, but clean, dry and secure.
The two employees working tonight were extremely helpful! Great customer service
The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.
Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.
I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends
It was a pleasure storing our things at this location!
Very convenient and served our purpose
Nathan was a great help..good man to have on your staff..thanks
Thank you for protecting my stuff.
The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.
Back to them if we needed another one
Nice clean facility with knowledgeable and friendly staff.
Very efficient staff.
When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d
Great job
Your staff was friendly and helpful. Your facility was clean and well lit. I would recommend your Uhaul storage to family and friends.
One bad experience.....when former Manager, Luke, left, my payment was totally mishandled, endangering my credit through no fault of my own. It was very stressful!
Thanks
Incredibly clean, dry, and secure
I had to waitfor WAY TOO long to just leave my unit. There were only2 workers, an they were both taking forever. ☹️😩
When I moved out the young man wasn’t sure how to end my automatic billing to my credit card. I am hoping this will be done automatically and next month won’t get charged to my card Thank you
Very professional.
I have used U-boxes now several times to move family members. Very convenient and reasonably priced.
Clean, well-lit, secure facilities
There were a few glitches in the beginning with the auto payment not working, but the employees knew we had enrolled and were always willing to help figure out the issue! Thank you!
The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.
I would definitely recommend this storage facility to others.
Friendly staff, super clean!!
Would rent there again , or contact them if I were to move and needed a truck.
Zach and his crew at the DePere facility are awesome! Their friendliness and kindness goes a long way in ‘making my day’. The access to my U-Box was convenient, clean, and dry. Thanks!
I stopped on a busy morning, Zac and his team worked to upgrade my storage unit without any fuss. Thank you
The guy that helped me was wonderful!
There was one employee at the DePere, WI store that was great, I believe his name was Max, all the rest of the people i dealt with were useless. Not near enough space here to include all my frustratio
The only concern was the day I moved out of the storage unit the door opened without using the card access.
Staff very friendly and knowledgeable - definitely would recommend to a friend
Well kept & managed
UBox was delivered but the systems said it was still in transit. UBox was delivered late. Box had a hole in it either from a forklift or a vandal. Then I was charged for 2 months rent for no reason.
If We Need A Storage Again We Will Come Back To U Guys Again.
Very happy with facility and service
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We told a worker exactly what would be in our storage unit and we went with the size she had said would work. It was way too small so we had to find somewhere else last minute. Rude worker day of also
Facility was always kept exceptionally clean. The restrooms are the only public restrooms i’ve seen kept so clean.
The facility was very clean, the employees very quite helpful, and I felt very safe when accessing my storage unit in off hours.
Great customer service
Excellent help with moving options. Glad I went with them.
Both of the girls who dropped off and picked up my boxes were AWESOME!I was amazed at how proficient and professional they were. I hope I never have to move again, but if I do, I know who to call!
I was so happy with U-Haul...secure, climate controlled, convenient....dollies, short distance to units, bathrooms, easy access through automatics doors.
Everything was easy from start to finish
They bill even after to close... took me over a month and reporting to BBB to get them to stop billing.
Wonderful customer service, helpful and patient. Over five months of storage, I always felt my belongings were safe and not subject to the varied temperatures of Wisconsin. Thank you!
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The staff is very helpful, and friendly,
Great facility! Highly recommended.
Staff went out of their way to allow me 24 hour access for the moving day Thanks
Jenna from the Depere Wisconsin location was our contact, she is excellent, very responsive and quick to take care of what ever was needed. Thanks to Jenna, Doug and Tomi Nelson
THE CUSTOMER SERVICE IS EXEMPLARY!! THE FACILITY EXCEEDS EXPECTATIONS!! THANK YOU!
Luke, the general manager, was more than helpful. He went way beyond to help us make the move out of state a success. Thank you Luke.
Luke was great and always responsive. Your facility served my purpose very well and I will definitely use U Haul again. Thank you.
Had U-pods stored here before deliver to my address. Jenna was most helpful and very easy to deal with including changing my shipment date a few times. Made the whole moving chore that much easier!!!
The facility is very clean and well-maintained.
Nice facility...nice people
