Customer Reviews for U-Haul Moving & Storage of De Pere

1,735 reviews

1180 Mid Valley Dr   De Pere, WI 54115

(920) 278-4025

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(920) 278-4025

1180 Mid Valley Dr
De Pere, WI 54115

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wayne K.  |  Overall Experience 
Rating:
2.0

Said truck was full. At first appearance it looked like it but when I filled up the needle went significantly further. Initial signup said they would not go for less than a week. I only needed 3days but I was forced to pay for a full week.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

linda T. 
Rating:
2.0

The alarms when you open the storage door or take a cart is super annoying. I would not rent another unit because of that.

Ted L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Everyone at this facility was totally professional and went out of their way to help make our move smoothe...

GERALD S. 
Rating:
5.0

I was super pleased from the Start of ordering online. Every step of the process was easy and convenient. I got to my rental and entry was convenient and Thank you for the lock that was the welcome sheet. What great customer service.

Carla C.  |  Online Move In 
Rating:
5.0

Desk folks were great!

JENNIFER A.  |  First Impressions 
Rating:
3.0

I had a 10 ft moving truck and Really needed a ramp. It was limiting on what items could be moved

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

I just want to say that the our delivery driver, I forget her name, she just recently got married. SHE IS AWESOME! You need to do whatever you need to do to keep her and promote her. She had excellent customer service skills and took care of issues right on the spot that dispatch did incorrectly. Thank you!

Sonia C. 
Rating:
5.0

service people freindly and very helpful

GARY B. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Steve S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

I purchased the rental spot online on Saturday, when I got to the location the associate was super helpful with explaining how to access the building during business hours and outside of business hours. A lock wasn't in my room so he told me to swing back down if one wasn't there. He was friendly and I didn't feel like I was an inconvenience to the associate. So far great location and great customer service. It was also helpful having the carts available to bring stuff to my location. Nice job!

Samantha V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia I. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ira b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
4.0

i called for a week,at least twice a day to make a appointment and no one ever answered, had to leave messages which i never received a call back to get a appointment to have u-haul hitch installed. i had to call u-haul head quarters to ask them how a person can get hold of the de pere u-haul store?? they said they would hook me up with the regional u-haul which they hooked me up with the wrong regional u-haul !!! they then said they will take care of my problem and contact de pere u-haul and they WILL call me,15 min. later i received a call from de pere u-haul. once i met kaleigh and watched her take care of e-mails, few phone calls customers thru the door, arriving semi's to be unloaded, rentals getting dropped off, rentals getting picked up ect. ect. while i waited for my hitch to be installed i listened to another customer come into store complaining NO ONE ANSWERS THE PHONE HERE----------you need much better communication with customers. kaleigh did a great job but she is only 1 person, you are lucky to have her!

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

CORY N. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE C. 
Rating:
1.0

I didn't need a second unit and they wouldn't give me a refund even though I cancelled within 3 days.

Jeanette J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirt G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAIME L. 
Rating:
5.0

Have more staff on.

Chelsea S.  |  First Impressions 
Rating:
5.0

Awesome customer service, very friendly and helpful.

John O. 
Rating:
1.0

I overestimated the mileage I was going to use. I used way less and was still charged the initial estimated amount (39mi vs 100 mi).

Taylor O. 
Rating:
5.0

The facility was always very clean and all of the staff was very helpful! Excellent customer service!

James V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Kayleigh is amazing!

Ryan K.  |  Overall Experience 
Rating:
5.0

These young ladies where excellent with communicating what to expect and answering any questions very professional very fast and efficient totally totally would recommend to anyone to do the pods! I'd again go with this choice!

patricia Z. 
Rating:
5.0

The staff at the DePere Uhaul was ABSOLUTELY AMAZING!!! Kayleigh and her crew is TOP NOTCH! Anything I needed they were there, any question I had they found the answer to.. GOD BLESS ALL of you in helpibg my wife and I with our journey... THANK YOU INFINITY... Gerald and Kerry SMALLS

GERALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

RENTED A UNIT JUNE1ST HAD MY CARD ON FILE AND AUG 2 I WAS BILLED FOR LATE FEE AND A LIEN TO SELL OFF UNIT FOR NON PAYMENT ..... THE GENERAL MANAGER IS NO HELP AND NEITHER ARE HER EMPLOYEES... I HAVE NOT BEEN ABLE TO GET TO ANY OF MY THINGS FOR 3 MONTHS... THE POLICE WERE EVEN CALLED... NOW I HAVE TO FORK OUT ANOTHER 80$ to remove a lock... this is a fk$N NITEMARE

Preslie M. 
Rating:
5.0

Customer did not leave a comment.

YER Y. 
Rating:
3.0

I would not recommend U-Haul overall to my friends. I first reserved an enclosed trailer. I got a modify a day before pick-up that I need to pick up at different location at a different time and could only use it for half amount of time I needed. So I put in a second request in to use a cargo van. I got a call the morning of to say that none were available. I would be giving a bigger truck but the rates will be adjusted so I didn't encure more cost. That didn't happen, beside the rate being higher than the fan it cost me more in gas. I will not be using u-haul agian.

PATRICK V. 
Rating:
5.0

Girl that dropped Pods off and picked up excellent!!

PATRICIA Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

No complaints with service, facility or staff. My issue is storage compartment reserved was not available. My question is why wasn’t my reservation honored? I even asked about first floor since I’m disabled.

joseph l.  |  First Impressions 
Rating:
5.0

Great service, clean truck, thanks!!

SCOTT A. 
Rating:
5.0

Don't know everything is good already

SAMUEL B. 
Rating:
5.0

The move went great, the truck and equipment from Uhaul was perfect.

Jon J. 
Rating:
5.0

The 2 people in the store were wonderful to work through my challenges with the last minute changes that were made to my reservation. I was frustrated that I was notified less than 24 hours that the truck I reserved was not available (10') and then when I arrived to lease the replacement (20') that one was also not available - they wanted me to take a 26' on a 400 mile trip that I only needed a 10' for. What was the most discouraging part was there was a 10' that was on the lot (for pick up 2 days after my reservation) and it wasn't available to me. I appreciate the 2 workers that finally did give me the 10' on the lot as a solution. Just another note - while the cab was clean - it did smell like someone had been smoking in there so I had to bring my air freshener for the trip.

Pamela J. 
Rating:
3.0

The date that was on my paper was not the date in the computer for some reason. The company did get it to the location but late in the day. The pod was broken so couldn't lock until the pod mover came back.

Jennifer H. 
Rating:
5.0

The drop off was as easy as could be and will use this location again in a few weeks.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

Melanie N.  |  Overall Experience 
Rating:
5.0

Excellent employees, willing to go the extra mile for the customer!

Tarek A. 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
4.0

The mobile checkin did not work. The man working was amazing even after getting a call from someone who dropped off a truck and locked the keys in it. He walked away for a moment to cool down and came back and was great with us. He did the checkin for us and we were off.

MICKY D. 
Rating:
5.0

Customer did not leave a comment.

Tammy V.  |  Online Move In 
Rating:
2.0

Never bothered to show me the process for returning after hours. Turns out I have to download the app and create account just to return the truck. There is no direction about this. Lock box impossible to find. Called U-Haul and on hold for 30 minutes. I gave up. Locked keys in truck. Next day the rude idiot at the location calls me and tells me he only has 1 key for the truck. Are you kidding me?? You guys are horrible. The only good thing was that the truck was clean and ran as expected.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
1.0

I drove 33.1 miles and had to put 9.8 gallons of gas in to fill the tank. When I asked the employees about whether or not they were sure if the tank was full when I picked up the truck neither one of them could give me answer and stared at me with a dumbfounded look. Neither one offered to help fix the situation and just looked at me as I walked out of the store. Extremely disappointed and I don't feel it's right that I have to pay to the fill the tank of previous users of the truck. If someone would like to call me to talk about this I would actually welcome it.

KYLE C. 
Rating:
5.0

Everyone i spokke to and dealt with were so helpful,polite, courteous. They were so positive and upbeat. I would reccomend uhaul in a heartbeat. Thank you for everything.

lynnette I. 
Rating:
5.0

Great store, they were incredibly helpful.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

DUC T. 
Rating:
5.0

Truck reservation was ready as promised. Moving process went very smoothly.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Employees were not helpful, when I checked out at the front desk the woman said it had processed but I still had a charge. The first time I went in I set up autopay with the woman and it never happened, resulting in a late fee. very unprofessional.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Awesome facility for (in our case) pre-move storage.

Steve S.  |  First Impressions 
Rating:
5.0

Excellent customer service from Mr. Anthony Skubal very helpful and knowledgeable on Uhaul products.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

RILEY S. 
Rating:
1.0

Give the customer the correct key for the vehicle they rented

Alec H. 
Rating:
3.0

I did not always get consistent answers to my questions when calling customer service. Sometimes I was told that the monthly rate was able to be pro-rated and sometimes not. Samantha, the box delivery person is amazing. She is cheerful, helpful and did a great job in meeting our needs. I cannot rate the storage facility because we used U-boxes.

Deb T. 
Rating:
4.0

Customer did not leave a comment.

Cathy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Our checkin and checkout woman was very nice! Thank you

ALLAN M. 
Rating:
5.0

Customer did not leave a comment.

ashish u.  |  Overall Experience 
Rating:
5.0

All employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.

brian r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

The 26' truck JH 3288D has a set of newer front tires that are not properly balanced. Severe bounce to front end and hard to control at times. On return during business hours only one attendant on duty and she had customers waiting in line so unable to check truck in. Location greatly under staffed. Truck was clean and good in appearance but Very rough riding and dangerous.

Byron K. 
Rating:
5.0

Very clean and price is great.

Martha c.  |  First Impressions 
Rating:
4.0

Didn’t think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails (“not checked in”) the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.

Joseph D.  |  Online Move In 
Rating:
5.0

They were great they were worked with me in getting the best possible rate. I would highly recommend them to anyone. Great people, Great Service!

TODD R. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kayla B.  |  Online Move In 
Rating:
5.0

She answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!

Heather r.  |  First Impressions 
Rating:
4.0

Don't bother with the self checkout option, it's not worth the hassle. Staff at the location are friendly and better equipped to work with you.

LEE M. 
Rating:
3.0

The staff was helpful but not on the same page. Unorganized

Raphiel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphiel H. 
Rating:
5.0

Customer did not leave a comment.

Haley C.  |  Online Move In 
Rating:
1.0

Local franchise are crooks... refused to meet contract obligations, and charging me rent today for U-Boxes emptied last week. Better to burn your stuff than use Uhaul...

James B. 
Rating:
5.0

The employee at this location was awesome.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

BOYD Z. 
Rating:
5.0

Very friendly and helpful

james C. 
Rating:
5.0

Customer did not leave a comment.

ERIC T.  |  Overall Experience 
Rating:
4.0

Thanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.

MARO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Was there after hours a few minutes byte still helped me drop off. Very helpful.

JON J. 
Rating:
5.0

Excellent experience, the truck was almost brand new and the store rep was polite and helpful, she provided me with the best rate possible and the cost was less than I expected.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Claire G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
4.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE D.  |  First Impressions 
Rating:
3.0

Along with a 26' truck we also rented a car hauler. We were told that we could not drop off the car hauler at this site since the manager got hurt at one time doing that and we were to schedule a different drop off location. Again, not much in the way of customer service BUT other drop off places informed us that we should drop it off there since it didn't make sense not to....we dropped off here.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
4.0

Customer did not leave a comment.

Bryan K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erica R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Beverly N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mya B.  |  Overall Experience 
Rating:
5.0

I just so happened to be "That guy" and came in last minute to rent a van and the 2 associates that helped me were very friendly and welcoming. I very much enjoyed my experience there and will definitely continue to do business with this location.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Ronald Z.  |  Overall Experience 
Rating:
5.0

The Staff is Awesome! They were incredibly helpful & made the entire process painless!

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Best storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!

Allison H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Thank you Kaleigh Kacyon! This was my first time picking up a U-haul and she took her time to go over everything with me when I could tell she was having a busy day! She made my moving so much easier!

AUSTIN S. 
Rating:
5.0

No improvements from me! Your in-store staff was AWESOME & EXCELLENT!!!!

MICHAEL P. 
Rating:
2.0

Rented a van for 7 hours, was charged for two days. Van needed steering fluid or something, drove like a tank, had sore arms for 2 days. Reached out to customer service and the store..No one answered my question as to why I charged for 2 day for 7 hours.

CODY O. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

The move went smoothly. The only thing that I'm a little miffed about was that I had paid $8.00 in advance for moving equipment and it was never included in the truck so I had toove it without the equipment.

KALI R. 
Rating:
4.0

I have checked my junk and spam email boxes and I have yet to receive my receipt.

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

DEAN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
1.0

Ubox delivery truck broke down for the box loading. I was told the day before loading that the earliest they could deliver was 2 days later. The contingency plan was to charge me for a truck and trailer, require me to transport it, and provide me a $30 gas credit instead of paying an employee to deliver the box. Moving help was cancelled by a "system error". Moving company said help can only be cancelled by myself or them and neither of us cancelled. Thankfully, they showed up, but I had to reorder/pay for moving help due to the system error and didn't receive my refund for the original payment until 6-8 business days later. Upon arrival, uhaul box delivery went smoothly. Moving help never contacted me and did not respond to phone calls. I was left to unload the entire box by myself. Labor fees were refunded. This has been literally the worst UHAUL experience I've had, and I've moved with UHAUL before. Contingency plans were not appropriate to time sensitive situations of moving. I made plans well in advance for a smooth move and paid nearly $2,000. When things went wrong (not on my end) I received a $30 gas credit to account for additional stress.

Bethany B. 
Rating:
5.0

Your staff was very friendly, courteous, and professional...

GERALD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Alec T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
1.0

Be on time. Both the pick up and delivery were not done on the correct days! I had everything arranged and scheduled and had to scramble both times. The manager did call and give a discount, but the stress it caused during a move was just too much!

ann S. 
Rating:
4.0

Anthony was very pleasant and helpful

PATRICIA F. 
Rating:
5.0

Great service, but the app kept kicking me out... Couldn't access my location or get my pictures.

ZARA S. 
Rating:
3.0

Customer did not leave a comment.

Joshua W.  |  Overall Experience 
Rating:
5.0

Super easy process!

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

It’s a lot for one staff person to handle

Renita T.  |  First Impressions 
Rating:
5.0

Well the experience started off like crap. I went to the 24 hour share site and was unable to gain access to the truck. I have a phone with internet but it does not have a working camera. I did not know I would need a working camera. So I spent 15 minutes trying to get my phone to work, 20 minutes with a friend trying to finish the process on his phone (did not work because I had already started on my phone), 30 minutes with customer support (28 minutes on hold 2 minutes to let me know they can't help). Drove 25 miles to a location that had on site personal which added 50 miles to my rental truck experience. I will say, the De Pere facility was very helpful and friendly wish my experience started there.

CHRISTOPHER K. 
Rating:
4.0

Vehicle was clean but the mechanics of the engine were not good. Took forever for the truck to switch to next gear, like it didn't have enough power. Seemed that there is an issue with the steering in this truck as well. Location service, layout, truck cleanliness was VERY GOOD...but that truck needs service as I did not feel safe but had a move deadline.

Tanya D. 
Rating:
5.0

This was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.

Julie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Friendly competent customer service.

STEVEN P. 
Rating:
5.0

Kaleigh was great to work with !!!!

Paul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa B.  |  Online Move In 
Rating:
5.0

the job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.

Logan P.  |  Online Move In 
Rating:
5.0

We have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.

Amy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  Online Move In 
Rating:
5.0

The girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.

thomas o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mya B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genette Z.  |  First Impressions 
Rating:
4.0

It was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!

Caleb S.  |  Online Move In 
Rating:
5.0

The guy at the front desk was super helpful and kind.

Sara W.  |  Online Move In 
Rating:
5.0

Well equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

The manager was extremely friendly and helpful!

ella o.  |  First Impressions 
Rating:
5.0

The staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit

Antonia V.  |  First Impressions 
Rating:
5.0

Fast, easy, simple to follow instructions and the facilities are immaculately clean.

Andrew W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Desyre E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
2.0

We stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.

steven k.  |  First Impressions 
Rating:
5.0

My favorite U-Haul location in the country.

Michael S.  |  Overall Experience 
Rating:
5.0

So clean, and the lady who helped us was so nice and knowledgeable!

Claire M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry K.  |  First Impressions 
Rating:
5.0

Good experience

Eugene A.  |  Overall Experience 
Rating:
5.0

I always go to uhaul for my storage and would recommend

Amanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dawn F.  |  Overall Experience 
Rating:
5.0

the folks at depere u haul moving and storage were fantastic, Very well run.

john b.  |  Overall Experience 
Rating:
5.0

with the exception of one employee yelling at us to put a mask on, staff was very helpful

Karen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  First Impressions 
Rating:
5.0

Not only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck 3 thumbs up

robert r.  |  Overall Experience 
Rating:
5.0

Kaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.

Tera L.  |  First Impressions 
Rating:
5.0

We have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3.5 large units to 2.5, to 1.5, to .5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARRA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4.0

We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.

Adam W.  |  Online Move In 
Rating:
5.0

DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10

nolan m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamara s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Very happy

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN S.  |  Overall Experience 
Rating:
5.0

The two guys we're great!

Catherine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nancy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chandler G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty u.  |  Overall Experience 
Rating:
4.0

Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.

Zachary B.  |  Online Move In 
Rating:
5.0

Very helpful

joAnn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAnn L.  |  Overall Experience 
Rating:
5.0

The manager was great!!!!

robin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
1.0

We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.

Thomas S.  |  First Impressions 
Rating:
5.0

The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.

Lauren F.  |  Online Move In 
Rating:
5.0

Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.

Jennifer B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Online Move In 
Rating:
5.0

I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.

Kimberly N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Channa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra B.  |  Online Move In 
Rating:
5.0

Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you

Ashley s.  |  First Impressions 
Rating:
5.0

With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!

Sara H.  |  First Impressions 
Rating:
5.0

Quick and easy. Loved it!

Tracy E.  |  First Impressions 
Rating:
5.0

The two employees working tonight were extremely helpful! Great customer service

stephen j.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.

maritza g.  |  First Impressions 
Rating:
5.0

Friendly staff, super clean!!

Paul G.  |  First Impressions 
No reviews have been submitted for this location.

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