Customer Reviews for U-Haul Moving & Storage of De Pere

1655 reviews

1180 Mid Valley Dr   De Pere, WI 54115

(920) 278-4025

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(920) 278-4025

1180 Mid Valley Dr
De Pere, WI 54115

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ashish u.  |  Overall Experience 
Rating:
5.0

All employees that I spoke to or that helped me in any way was a great person to work with. Professional, kind, respectful and courteous. I do recommend this facility to anyone with storage or moving equipment needs 100%.

brian r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina W. 
Rating:
3.0

The 26' truck JH 3288D has a set of newer front tires that are not properly balanced. Severe bounce to front end and hard to control at times. On return during business hours only one attendant on duty and she had customers waiting in line so unable to check truck in. Location greatly under staffed. Truck was clean and good in appearance but Very rough riding and dangerous.

Byron K. 
Rating:
5.0

Very clean and price is great.

Martha c.  |  First Impressions 
Rating:
4.0

Didn’t think I would have to enter the access code twice at both keypads, but I figured it out eventually. The first is to check in and the 2nd is to open the door. But it always fails (“not checked in”) the next time I go back out to my car and then do the same thing to re-enter. I have to do the process 2 or 3 times before it works.

Joseph D.  |  Online Move In 
Rating:
5.0

They were great they were worked with me in getting the best possible rate. I would highly recommend them to anyone. Great people, Great Service!

TODD R. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kayla B.  |  Online Move In 
Rating:
5.0

She answered all my quesrions, showed me where it was and set me up perfectly! Thank you so much for making my move as easy as possible!

Heather r.  |  First Impressions 
Rating:
4.0

Don't bother with the self checkout option, it's not worth the hassle. Staff at the location are friendly and better equipped to work with you.

LEE M. 
Rating:
3.0

The staff was helpful but not on the same page. Unorganized

Raphiel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raphiel H. 
Rating:
5.0

Customer did not leave a comment.

Haley C.  |  Online Move In 
Rating:
1.0

Local franchise are crooks... refused to meet contract obligations, and charging me rent today for U-Boxes emptied last week. Better to burn your stuff than use Uhaul...

James B. 
Rating:
5.0

The employee at this location was awesome.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

BOYD Z. 
Rating:
5.0

Very friendly and helpful

james C. 
Rating:
5.0

Customer did not leave a comment.

ERIC T.  |  Overall Experience 
Rating:
4.0

Thanks for the business. It was greatly appreciated. Storage facilities were emptied on Friday July 10, 2021 and rental truck returned at 2:45 pm.

MARO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Was there after hours a few minutes byte still helped me drop off. Very helpful.

JON J. 
Rating:
5.0

Excellent experience, the truck was almost brand new and the store rep was polite and helpful, she provided me with the best rate possible and the cost was less than I expected.

PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Claire G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
4.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE D.  |  First Impressions 
Rating:
3.0

Along with a 26' truck we also rented a car hauler. We were told that we could not drop off the car hauler at this site since the manager got hurt at one time doing that and we were to schedule a different drop off location. Again, not much in the way of customer service BUT other drop off places informed us that we should drop it off there since it didn't make sense not to....we dropped off here.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

TONY S. 
Rating:
4.0

Customer did not leave a comment.

Bryan K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erica R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

Beverly N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mya B.  |  Overall Experience 
Rating:
5.0

I just so happened to be "That guy" and came in last minute to rent a van and the 2 associates that helped me were very friendly and welcoming. I very much enjoyed my experience there and will definitely continue to do business with this location.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Ronald Z.  |  Overall Experience 
Rating:
5.0

The Staff is Awesome! They were incredibly helpful & made the entire process painless!

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Best storage unit experience I've ever had!! Such a 180 from other places we looked at. Great, climate controlled, secure, clean looking units and so many complimentary features too. Carts to help load and unload, elevator, security systems, a new lock to go on the door, SO WONDERFUL!! Would recommend to anyone!!

Allison H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Thank you Kaleigh Kacyon! This was my first time picking up a U-haul and she took her time to go over everything with me when I could tell she was having a busy day! She made my moving so much easier!

AUSTIN S. 
Rating:
5.0

No improvements from me! Your in-store staff was AWESOME & EXCELLENT!!!!

MICHAEL P. 
Rating:
2.0

Rented a van for 7 hours, was charged for two days. Van needed steering fluid or something, drove like a tank, had sore arms for 2 days. Reached out to customer service and the store..No one answered my question as to why I charged for 2 day for 7 hours.

CODY O. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

The move went smoothly. The only thing that I'm a little miffed about was that I had paid $8.00 in advance for moving equipment and it was never included in the truck so I had toove it without the equipment.

KALI R. 
Rating:
4.0

I have checked my junk and spam email boxes and I have yet to receive my receipt.

JESSE P. 
Rating:
5.0

Customer did not leave a comment.

DEAN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
1.0

Ubox delivery truck broke down for the box loading. I was told the day before loading that the earliest they could deliver was 2 days later. The contingency plan was to charge me for a truck and trailer, require me to transport it, and provide me a $30 gas credit instead of paying an employee to deliver the box. Moving help was cancelled by a "system error". Moving company said help can only be cancelled by myself or them and neither of us cancelled. Thankfully, they showed up, but I had to reorder/pay for moving help due to the system error and didn't receive my refund for the original payment until 6-8 business days later. Upon arrival, uhaul box delivery went smoothly. Moving help never contacted me and did not respond to phone calls. I was left to unload the entire box by myself. Labor fees were refunded. This has been literally the worst UHAUL experience I've had, and I've moved with UHAUL before. Contingency plans were not appropriate to time sensitive situations of moving. I made plans well in advance for a smooth move and paid nearly $2,000. When things went wrong (not on my end) I received a $30 gas credit to account for additional stress.

Bethany B. 
Rating:
5.0

Your staff was very friendly, courteous, and professional...

GERALD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

Alec T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
1.0

Be on time. Both the pick up and delivery were not done on the correct days! I had everything arranged and scheduled and had to scramble both times. The manager did call and give a discount, but the stress it caused during a move was just too much!

ann S. 
Rating:
4.0

Anthony was very pleasant and helpful

PATRICIA F. 
Rating:
5.0

Great service, but the app kept kicking me out... Couldn't access my location or get my pictures.

ZARA S. 
Rating:
3.0

Customer did not leave a comment.

Joshua W.  |  Overall Experience 
Rating:
5.0

Super easy process!

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

It’s a lot for one staff person to handle

Renita T.  |  First Impressions 
Rating:
5.0

Well the experience started off like crap. I went to the 24 hour share site and was unable to gain access to the truck. I have a phone with internet but it does not have a working camera. I did not know I would need a working camera. So I spent 15 minutes trying to get my phone to work, 20 minutes with a friend trying to finish the process on his phone (did not work because I had already started on my phone), 30 minutes with customer support (28 minutes on hold 2 minutes to let me know they can't help). Drove 25 miles to a location that had on site personal which added 50 miles to my rental truck experience. I will say, the De Pere facility was very helpful and friendly wish my experience started there.

CHRISTOPHER K. 
Rating:
4.0

Vehicle was clean but the mechanics of the engine were not good. Took forever for the truck to switch to next gear, like it didn't have enough power. Seemed that there is an issue with the steering in this truck as well. Location service, layout, truck cleanliness was VERY GOOD...but that truck needs service as I did not feel safe but had a move deadline.

Tanya D. 
Rating:
5.0

This was the BEST managed U-Haul facility we have ever seen. It was very clean and well-run.

Julie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER G. 
Rating:
5.0

Friendly competent customer service.

STEVEN P. 
Rating:
5.0

GREAT SERVICE BY FRIENDLY PEOPLE.

RODNEY K. 
Rating:
3.0

Charged an additional $40 after truck was returned. The person renting the equipment was pushing after hours check in and didn't mention added cost for doing so. I even did the self check in return and was charged. A $60 dollar day rental turned into a $136 day rental with no explanation of why except that's how we charge. Look around for other company's before considering u-haul period.....

Bradley K. 
Rating:
5.0

Kaleigh was great to work with !!!!

Paul T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa B.  |  Online Move In 
Rating:
4.0

Equipment was clean & mostly well maintained. A hub cap came off while on the interstate which ended up costing me time and extra milage charges to recover. I got a thank you, but still paid for 13 extra miles for their equipment failure. I'll keep going back to this location though :)

BRYAN M. 
Rating:
5.0

the job done was great, the facility is great. some people like me are juss dumb and need step by step instructions for things.

Logan P.  |  Online Move In 
Rating:
5.0

Kaleigh was very efficient and friendly

Paul L. 
Rating:
5.0

We have been very happy with the storage until the day we closed it out. The month ahead was taken out just two days before we closed it out so we paid $50 for two days of using it. This really irked me. If I had known that I would have cleared it out earlier. If possible, I would like a refund for June 2021.

Amy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bob h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

EVAN S. 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  Online Move In 
Rating:
1.0

I was charged twice for the rental.

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

The girl at your front desk in Depere location is wonderful and the girl who delivered was also great. If I still owned my business, I would hire them on the spot or try to steal them from your business. Great Great workers.

thomas o.  |  First Impressions 
Rating:
5.0

This location in nothing less than outstanding. From Kayleigh the manager to all of the other employees. I have two storage lockers at this location. The place is beyond clean no matter what time I am there. When renting a truck Kayleigh help make sure everything went smoothly. She made a very stressful time that aligned with high truck demand in a small rural area run seamlessly!

Casey K. 
Rating:
5.0

Nothing it was a great experience. The manager at this location is amazing!

NATHANAEL Z. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER Q. 
Rating:
5.0

Truck was full of water. i had to squeegee the water out and wait for it to dry. then my belongings got wet again during the trip. Not happy about that.

GISELLE T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Have somebody check your alignments and then shocks and stuff more often because the front of these things ride like crap and they whine like crazy

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

TANYA W.  |  First Impressions 
Rating:
5.0

Very nice employees!!

JAY V. 
Rating:
5.0

Customer did not leave a comment.

Mya B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alice L. 
Rating:
5.0

Customer did not leave a comment.

Wayne K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taylor L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genette Z.  |  First Impressions 
Rating:
4.0

It was a very nice location that looked very clean. Once I figured out how to use the keypads, it was very easy. The only thing that happened was my lock was not in my storage unit. I had to go down to the office and ask them about it. They resolved the problem and I was very thankful they were still open!

Caleb S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

The guy at the front desk was super helpful and kind.

Sara W.  |  Online Move In 
Rating:
5.0

Well equipped facility. Well lit and very clean. All the moving materials you'd need are available there. Reserved on line and went there one day prior to reservation. Everything was taken care off. Plenty of carts for moving.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean V. 
Rating:
5.0

The manager was extremely friendly and helpful!

ella o.  |  First Impressions 
Rating:
5.0

The staff is extremely professional at the De Pere, Wisconsin location. I have several U Boxes in storage currently and know that the staff will do everything they can to expedite my transferring the items out of your boxes into a storage unit

Antonia V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Fast, easy, simple to follow instructions and the facilities are immaculately clean.

Andrew W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Overall experience was good. Check in/check out was great. Vehicle was clean with no issues other than has severe steering problems. Needs to be fixed before it goes out on the highway.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Amazing customer service. Manager at the de Pere WI was amazing. She made moving supply recommendationd

KYLE H. 
Rating:
5.0

Very easy and affordable

Joshua L. 
Rating:
5.0

The customer service rep was great! She was efficient, friendly and very helpful

BLAKE M. 
Rating:
4.0

Customer did not leave a comment.

Desyre E.  |  First Impressions 
Rating:
5.0

Trucks need some maintenance. Steering was shaky and makes some fun noises

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  First Impressions 
Rating:
2.0

We stopped in in person prior to needing the locker. We had a great experience in reserving the locker. When we came back on move in day, there was no record of our reservation and the gentleman seemed annoyed with US that YOUR system had lost that record. He did not seem familiar with how to correct it. It took a considerable amount of time to correct the error, get the truck and the employee seemed annoyed by that. We had believed we were set up for auto pay on the locker, but we were locked out the first time we tried to access the unit. We had to stop in again and get the late fee removed which also was a hassle. The unit is great, the building is clean - just lots of system issues that seem avoidable.

steven k.  |  First Impressions 
Rating:
5.0

My favorite U-Haul location in the country.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
4.0

Easy, and they got me on the road! Thanks.

TYLER L. 
Rating:
5.0

Warn them about the velcro! My hair and clothes got stuck several times when closing up. Other than that, which is probably not avoidable, great service!

Evie S. 
Rating:
5.0

Customer did not leave a comment.

jean R. 
Rating:
5.0

Customer did not leave a comment.

Casey D. 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
3.0

The person that checked me in in the morning should have been awake when he came to work. It was not very professional.

Harvey M. 
Rating:
2.0

There were no employees available to help when I returned my rental trailer. I returned during Nirmal business hours. Walked into the show room several times and wasn't greeted by anyone. There were no other customers being waited on. There just wasn't anyone around. If I return something during business hours I expect to have the assistance of an employee.

Andrew S. 
Rating:
4.0

Customer did not leave a comment.

JEROME CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
5.0

Jerry and the team were absolutely awesome. Had an issue with the running light fuse on my tow rig and Jerry helped out with a fuse replacement and got me on the road. Jerry also helped getting the ball flipped over so the trailer would pull better! Will definitely be back for my trailer needs!

BRADLEY B. 
Rating:
5.0

U HAUL ALWAYS GOOD

FREDERICK S. 
Rating:
5.0

Customer did not leave a comment.

JORDAN M. 
Rating:
5.0

I tried to reserve a utility trailer online but apparently there were none available. That was not really very clear and by the end of my reservation I had a cargo trailer instead. Tried to edit or cancel and that process was not user friendly. I ended up taking it out of my cart but not sure if that canceled it so I drove to the facility to check and to see if there were any other utility trailers. Fortunately, the woman there was very friendly and professional and was able to set me up with a utility trailer. Online system for reserving and returning after hours has all the tools but did not seem user friendly.

MICHAEL C. 
Rating:
5.0

So clean, and the lady who helped us was so nice and knowledgeable!

Claire M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

When I first went in the agent asked if I could wait while he takes care of a semi? I said sure. Another customer came in and said he waited over an hour for service, and decided to wait in his car. I told him I would come back later. Think the site was under-staffed.

brian H. 
Rating:
5.0

Good experience

Eugene A.  |  Overall Experience 
Rating:
5.0

A strap was broke but I would have to say Phil Jackson at the Green Bay location stepped up and helped me out he did a fantastic job

TROY H. 
Rating:
3.0

was told we would get a receipt to our email after we dropped off uhaul never received one

BRIAN D. 
Rating:
3.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Great experience

JOHN M. 
Rating:
5.0

I always use this u haul. Just easy and no complaints. Just great service.

James C. 
Rating:
5.0

I always go to uhaul for my storage and would recommend

Amanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dawn F.  |  Overall Experience 
Rating:
5.0

the folks at depere u haul moving and storage were fantastic, Very well run.

john b.  |  Overall Experience 
Rating:
5.0

with the exception of one employee yelling at us to put a mask on, staff was very helpful

Karen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert G.  |  First Impressions 
Rating:
5.0

Not only did I use this facility as a storage unit I also rented a trailer. Kailey actually picked up the trailer and Hooked it up to my truck 3 thumbs up

robert r.  |  Overall Experience 
Rating:
5.0

Kaleigh was great and friendly and answered all my questions. The location is clean and warm and makes me feel safe leaving my belongings there.

Tera L.  |  First Impressions 
Rating:
5.0

We have been in a three-year transition. There where times when I believed I lived at U-Haul. In so stressful a time, the staff was incredibly supportive and empathetic, something I didn't expect but SO appreciated. We went from 3.5 large units to 2.5, to 1.5, to .5 and now we have removed everything. Can't say enough good things for these people. -- Susan Frost

Susan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARRA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4.0

We didn't know there was a structural beam in our storage unit which takes up some well needed space. It would have been nice to know ahead of our move in, when we got there with our stuff we were taken off guard at first that there was that in our unit.

Adam W.  |  Online Move In 
Rating:
5.0

DePere location was very helpful. Kaleigh the GM goes out of her way to make sure you are well taken care of. 10/10

nolan m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamara s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Very happy

Richard E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN S.  |  Overall Experience 
Rating:
5.0

The two guys we're great!

Catherine D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nancy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chandler G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty u.  |  Overall Experience 
Rating:
4.0

Only issue was a lock was not inside the room as described, however the office was super helpful in getting a lock right away.

Zachary B.  |  Online Move In 
Rating:
5.0

Very helpful

joAnn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAnn L.  |  Overall Experience 
Rating:
5.0

The manager was great!!!!

robin s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
1.0

We made a reservation for climate control storage 3 times before it actually showed up in your system. Behind the counter they seemed confused. We were told we could have a storage 10x20. We were not told it was on the 2nd floor until later in the process. We live in De Pere and want to use our local businesses. We did not get what we reserved. We got two 10x10's. All we had was furniture to store, no boxes. The poor movers had a very difficult time moving the furniture up the elevator and thru the storage area. You put us way down the hall in the last lane in the back of the building. This was a move into U-haul storage that should have taken less than an hour but it took 3 hours. It was ridiculous. Everyone was exhausted. We understand storage is big business but we did not get what we expected.

Thomas S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

The only thing I did not know was that I was going to have to cut a zip tie off the unit to move in, I did not bring scissors with me and had a hard time getting into it.

Lauren F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

amanda a.  |  Overall Experience 
Rating:
4.0

The only thing about our experience was signing up for automatic billing at the time we first rented and receiving an email telling us we had forgotten a payment a month later. Things were fixed after a phone call, but getting that right the first time would have made our experience perfect!

Sara A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer m.  |  First Impressions 
Rating:
5.0

Very nice place!!! I love the cleanliness, the alarms so my things are well protected, love the climate controlled unit, the elevator and the bathroom. My sister helped me move some things and was also very impressed.

Jennifer B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Charlene H.  |  Overall Experience 
Rating:
5.0

I wanted to say that Philip was really helpful between renting the unit and the U-haul trailer.

Kimberly N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Channa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lon M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
1.0

Was disappointed that the staff could not tell me if I cancelled the storage unit if I would get any money back. Then after cancelling they told me I would be out the cost of the monthly rental. Had I known that I would have not cancelled. Staff needs to be more transparent with policies and contract details.

jody B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colton o.  |  Overall Experience 
Rating:
5.0

Our whole experience was nothing short of excellent. Everyone was super nice and professional. We will definitely use them again.

becki k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lon M.  |  First Impressions 
Rating:
3.0

This place is fine if you want to rent one unit. However if you rent more than one unit the security system will not be able to link multiple units to the same account despite what the staff may say or try to do. When we would enter the storage facility and open one of the units other than our first unit we would set off the security alarm which would result in an ear splitting sound that destroys your hearing. It got to the point where we would simply keep ear plugs in both of our cars to protect our ears because we knew we were going to set off the security alarm despite our best efforts not to do so.

mark r.  |  Overall Experience 
Rating:
5.0

Storage unit rental was quick and easy. Price was reasonable. My stuff was safe, dry and climate controlled (important for art supplies). Move out paperwork took less than 5 minutes. I highly recommend this facility.

Margaret W.  |  Overall Experience 
Rating:
5.0

I wish the hours were 24/hour without the extra payment. Otherwise this is a very nice facility and I would recommend it to others.

Vickie N.  |  Overall Experience 
Rating:
5.0

The staff was amazing! The store manager really does a great job! They are friendly and the building is really clean! Keep up the great work!

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vance W.  |  First Impressions 
Rating:
5.0

Kaleigh and her crew are awesome and help me with any issues I had. She is very attentive and quick to solve my problems. She greets me with a wonderful smile and a positive attitude. I am a customer for life!!!! Thanks! James Anagnost

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Electa C.  |  First Impressions 
Rating:
5.0

Very positive experience, I would highly recommend u-haul for your storage needs ,can't say enough good things except thank you

Ashley s.  |  First Impressions 
Rating:
5.0

The facility is very large but is extremely clean and well maintained. The staff was exceptionally friendly and very helpful, especially the General Manager. I highly recommend this facility!!!!

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara A.  |  First Impressions 
Rating:
5.0

With all that is going on in this country right now, it was great to find staff that were understanding of our situation and willing to accommodate the changes to our move in on short notice. Thanks for making this challenging time bearable!

Sara H.  |  First Impressions 
Rating:
4.0

Only caution is to make sure you look at the specific unit you are assigned because the vertical building supports have to be somewhere & if it’s in your unit, storage capacity is diminished. The tracking system at the desk does NOT know where the supports are either...they should be discounted at least.

Donna G.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and fast!!!

James A.  |  First Impressions 
Rating:
1.0

I never moved in, and as stated on the date of the expected move-in - Cancel this and refund the money deducted for it, as indicated on hold in my online account!! You are extremely unprofessional!!!

Mary D.  |  First Impressions 
Rating:
3.0

It was a very long process. I think it must be hard to understand when someone rents a One-Way truck they get a free month rental.

Tina P.  |  First Impressions 
Rating:
5.0

Quick and easy. Loved it!

Tracy E.  |  First Impressions 
Rating:
5.0

Good service

DAN K.  |  Overall Experience 
Rating:
5.0

Very Clean, Manager was extremally friendly. Excited to continue renting.

Gregory R.  |  Online Move In 
Rating:
5.0

Everything turned out great!

Janelle M.  |  Online Move In 
Rating:
5.0

I have had a great experience with uhaul and all the employees there. I feel very good about my storage .

Karen D.  |  Online Move In 
Rating:
5.0

A little pricey, but clean, dry and secure.

Robert P.  |  Overall Experience 
Rating:
5.0

The two employees working tonight were extremely helpful! Great customer service

stephen j.  |  First Impressions 
Rating:
5.0

The service was excellent. The guy at the desk walked through the process step by step and we were very satisfied with the help we received.

David G.  |  First Impressions 
Rating:
1.0

Was asked to come back a different day. Was not told I had to use a certain kind of lock, had already bought one. Was given 2nd floor unit, requested 1st floor. Great facility, poor customer service.

Lindsay D.  |  First Impressions 
Rating:
5.0

I wish the insurance was a little cheaper, but that's not worth a star off. Have already recommended to friends

Joshua L.  |  Overall Experience 
Rating:
5.0

It was a pleasure storing our things at this location!

Richard G.  |  Overall Experience 
Rating:
5.0

Very convenient and served our purpose

Joe B.  |  Overall Experience 
Rating:
5.0

Nathan was a great help..good man to have on your staff..thanks

Erik N.  |  Overall Experience 
Rating:
5.0

Thank you for protecting my stuff.

Paul L.  |  Overall Experience 
Rating:
1.0

The unit assigned online has support beam that limits the amount of space available. I called and went to the front desk several times and no one available. Customer service is terrible.

Sandra L.  |  First Impressions 
Rating:
5.0

Nice clean facility with knowledgeable and friendly staff.

Martin K.  |  First Impressions 
Rating:
1.0

When we picked up the U-Haul we told the guy at the counter we would be returning the next afternoon and he said that was fine just call in the morning and let them know you cleared it with me so we d

Debbie O.  |  First Impressions 
Rating:
5.0

Great job

Jennifer H.  |  First Impressions 
Rating:
5.0

The gentleman who assisted me in all of Uhaul experience yesterday did a phenomenal job. Not only was he kind and informative he was a pleasure to be around. He went above and beyond. I will be back.

maritza g.  |  First Impressions 
Rating:
5.0

Friendly staff, super clean!!

Paul G.  |  First Impressions 
No reviews have been submitted for this location.

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