Customer Reviews for U-Haul Moving & Storage of Dolphin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Dolphin

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Osmany M. on

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Customer did not leave a comment.

zach V. on

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My friends and I had returned our truck two minutes before closing. They had already turned off the system so we had to use the online system. The online system was terrible and time consuming. I had to take way to many pictures of the Uhaul truck. I had other things to do and didn't have that much time to do. The crew was friendly and I understand they wanted to go home but I really wish they'd of just processed the return for us.

Pablo E. on

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Todo muy bien. Gracias.

Renan C. on

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Great service, and the truck was in perfect conditions. Thanks!!!????????????

Maria S. on

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It resolves

Alex B. on

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Customer did not leave a comment.

jose F. on

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luis A. on

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VICTOR B. on

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Excelent services!!!.

James F. on

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The website would not allow me to take a picture of dash or go to the next page to clear the close out since I turned it in after office was closed. I called UHaul and got a nice lady to mark the file. I have my own picture of the dash if you want it. Overall I was happy (pending no issues on the close out). Thanks

Alberto R. on

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i was overcharged by 10miles.

pizza M. on

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Exelent attention

Anabelle B. on

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Was already frustrated because we were sent there from another location because their truck was not returned. When we got the truck there was a full open beer can in the truck, the first turn we took the beer went all over the truck floor. We returned it that same night and went through the app and was only able to mark the gas, my husband put the keys in the box and forgot the mileage and for that we were still charged the $20 service fee and I was charged for insurance when my response was NO when the employee asked. So an additional $14. So, my experience with UHaul was not a pleasant one.

mauro V. on

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Yes

Jaqueline S. on

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Had a lil trouble with the credit card issue but all was fixed. Other than that everything perfect.

Lisandra G. on

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Customer did not leave a comment.

Abhishek S. on

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Great

Abhishek S. on

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Federico L. on

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CESAR G. on

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Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

CARLOS V. on

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cristhian T. on

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Juan C. on

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Carlos C. on

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JONATHAN T. on

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Alejandro S. on

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It doesn’t have any thing to improve. The attention was faster and excellent service.

carlos A. on

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I was exploited and had only annoyance. The clerk was fake and clicked clean car when it was filthy inside and out, lousy attitude. They charged me with estimated gasoline, then charged me $ 48 for walking a few miles. I poured more gas than I was, and they keep charging me. There were two charges of 40 and 47 dollars on my card and the note is 54, that is, you INVENT values. This is so bad. I already went to the store, I complained on the site, they said they would RETURN my money, the difference, and NEVER comes the credit. You charge the FAST, but it takes weeks to get back the money. This is a bad way to treat and take money from the customer.

norberto C. on

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Customer did not leave a comment.

Peter G. on

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I have rented from this location before and I enjoy the professionalism from all the employees. They always offer all the supplies and equipment that the company has to offer besides the one your renting. The picking up and dropping off is fast without any complications. The employees are friendly and very professional.

Pablo F. on

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Good

Arelys C. on

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Easy and fast

Julio C. on

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Customer did not leave a comment.

Mark C. on

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give whoever general manager is a raise

raul Y. on

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Excellent service

Lester D. on

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Customer did not leave a comment.

Andres S. on

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All was beautiful..!! Excelent Manager ??

Carlos F. on

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Customer did not leave a comment.

Peter V. on

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Not enough help,. scheduled 10:30, waited 1/2 hour for service and 1/2 check in . that's 1 hour moving time. Scheduling didn't help much.

Yasmani L. on

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Thomas F. on

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Osmar C. on

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They were very helpful and answered all my questions. Clean location and close by my house. They only had small storage units so I had to take two. I was given the choice of going to another site, but this is the most convenient for me.

Juan B. on

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Customer did not leave a comment.

SATISH B. on

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Please have cars cleaned before renting.

satish B. on

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Car was new and good. Only it wasn’t clean. That was not a good impression

Jorge A. on

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I have no complaints do to the facts the they haven give me a reason to have a complaint

Leandro B. on

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Customer did not leave a comment.

Jason S. on

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Experience was great and Jean Duran was very helpful knowledgeable and personable. Will definitely do business here again.

Jacobo P. on

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Roger P. on

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The work team was very effective and efficient! Thank very much!!!

John S. on

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The only complain I have, was how long it took to get me registered. My pickup time was 8:30 I didn't get my truck till almost 9:30. Part of it was slow computers, the part was only having one person behind the counter. Outside of that, everything else was great.

ARIEL N. on

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Awesome personnel, attentive and knowledgeable. Location is super convenient.

Keemmanuelk M. on

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Awesome experience. Great customer service.

FEDERICO B. on

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Customer did not leave a comment.

Reinaldo T. on

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The guy who gave us the truck told us the blanket and hand truck were free and they guy who checked us out charged us. We never used them at all. The guy in the afternoon with the very short pony tail was a sourpuss and bordered on rudeness.

Alejandro S. on

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miguel P. on

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Frank D. on

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Great service and makes picking up and dropping off seamless

Jeremy A. on

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Charged $20 for after hours drop off. I literally just drove 1600 miles on a 34 hour trip and not only is it inconvenient and stessful to leave equipment unlocked in an open location, the directions of drop off were unclear as all hell, and you'd think you'd advertise to your customer that it is a $20 fee! Many other places I can rent moving equipment from.

HECTOR S. on

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Great service

Carlos S. on

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The truck was not running on all cylinders and all three movers cancelled on me.

Alfredo L. on

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Customer did not leave a comment.

jose A. on

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Mohammad k. on

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It was excellent

Javier V. on

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siqi B. on

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Neat van.

Carlos B. on

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Anthony R. on

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JAN G. on

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Wait time at check in could have Bn shorter...only one employee not enough

jorge M. on

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the employee Mr Duran is the best I ever had.

Ignacio M. on

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Great customer service by the GM. thank you for your help.

nancy A. on

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Juan B. on

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jose F. on

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Carlos G. on

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Arturo Q. on

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More than Excellent !

Francisco C. on

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Everything is perfect and fast

Pedro P. on

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Customer did not leave a comment.

Glenwood P. on

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Geover F. on

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Braulio R. on

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excellent attention

Hernando A. on

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lidia C. on

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Jean Duran, was a very polite and helpful. The truck was very old and the driving was ruff, I thought that it was going to come apart in any given moment, but I was able to manage and control the times that I drove it. Sincerely; thank you. I will definitely recommend U-Haul Moving and storage of Dolphin on 10895 NW 21st St, Miami Fl 33172

ERIC V. on

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Customer did not leave a comment.

George S. on

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Nothing, everything was great! Thanks Frank for your help! You’re awesome bro!

Juan A. on

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Poor customer service. Lazy employees. Employee sleeping and the first employee was brushing his teeth. I have rented UHaul from different locations in different states this location is the worst I have ever seen. Then because it was raining I get overcharged and the employee wouldn’t go outside then I receive a bill being overcharged. Worst experience ever. I will not rent from any UHaul locations in miami again.

Brian W. on

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This shady location charged an additional 109.08 to my credit card. I did not order anything additional and now I can't even get it resolved because the uhaul buyer's club is not available on weekends. This place needs some quality assurance or a shut down for doing this kind of thing to customers.

Johnnatan M. on

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Becky R. on

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I called the uhaul main line two days ago to tell them of our issues plus we explained them to the dropoff location of how poorly the vehicle performs on the highway (we did four hours from miami to Orlando) I am still waiting for a phone call to rectify this. 3059341778

Alvaro M. on

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Brand A. on

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cristobal B. on

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The young person who's take care my order shoing very slow , have very poor costumers service, we as costumer like an happy faces and dynamic person .

Alvaro S. on

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Customer did not leave a comment.

sergio L. on

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This team is the best!!!

ROBERTO B. on

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Congratulations great job

Luis D. on

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Customer did not leave a comment.

aminta B. on

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Mileage rate

Fernando R. on

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Great job!

luis F. on

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Me cobraron 6 dólares de gasolina cuando entregué en el mismo nivel que recibí.... Me cobraron en una TC que dice que no fuè aprobada y luego veo que si me cobraron y tengo el cargo dos veces...... No fue buena mi experiencia en la oficina!!

Norman R. on

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The worker never stood up from his chair, was texting someone else during the transaction. He allowed another customer to ask him several questions while working on my transaction, very rude and unprofessional. I did not feel like they wanted my business. You had to dodge pot holes full of mud and water to get the truck a block away.

Cynthia E. on

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Customer did not leave a comment.

mery V. on

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Carla P. on

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Gabriel C. on

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Dorcas P. on

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hector h. on

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Entregue el storage y me están cobrando

James D. on

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Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

FERNANDO N. on

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Will rent another unit whenever needed, very satisfied.

LUIS GUSTAVO O. on

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Clean and well maintained .

Nymul C. on

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I need to talk to somebody higher authority

Marilyn R. on

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Uhaul charge my account twice..left me stranded and overdraft...

Maria H. on

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ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

HERNANDO G. on

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Great experience overall!

Marcos P. on

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All good thanks

Hermes R. on

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No comment but I like to say thank you!

Silvio M. on

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You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

IVELESSE R. on

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Only problem: No personnel in the location available for assistance in moving things to the storage facility.

Mercedes D. on

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very helpful

Sasha L. on

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N/A

KENNETH B. on

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Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.

Quality Parking M. on

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We moved out may 24 not June 8