I have been using U-haul for years now and never ever I felt so disappointed. The sales girl was rude and showing some kind of attitude. never ever UHAUL guys forced me to take insurance when i have my personal insurance. Also while returning she was adamant about how much gas i put back And worst she was not wearing mask. really sad that U-haul is not following standards set by CDC and putting customers at risk. I would have ignore everything but not wearing a mask is big No. It's SHAME!!!YOGESH A.
Customer Reviews for U-Haul Moving & Storage of Dolphin
Miami, FL 33172
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No me aclararon los tÃ©rminos de renta, yo fui a buscar un camiÃ³n de 29 el dÃa y me preguntaron cuanto tiempo durarÃa mi mudanza y yo les dije que posiblemente en 6 horas pero que lo traÃa antes del cierre 8pm, y ahora cÃ³mo dicen que me pases de la 6 horas(4Pm asegun estimado) me estÃ¡n cobrando 48 horas de renta, no me dijeron nada ni me explicaron para que era esa pregunta,yo no alquile ese camiÃ³n por hora fue por dÃa increÃble que eso sea asÃ, yo lo alquilÃ© como su publicidad ðŸ¥µ, no explican nada yo estaba pensando que se estaban preocupando por mi mudanza no por un tema de cobro jamÃ¡s me hablaron de eso, ademas mi reservaciÃ³n era en una sucursal y fui a otra porque el la original no tenÃan camiÃ³n y eso me atraso mi mudanza no puedo pagar el doble de lo que se estimÃ³ un principio, me estÃ¡n recargando el doble de lo que pague oficialmente y eso no es posibleFelix M.
The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,Juan Sebastian C. | Overall Experience
very professionalJean Carlos L.
Excellent customer service. ThanksRICHARD B.
Manager was really nice and attentive.Jose S.
Customer did not leave a comment.Luisa C.
Friendly and attentive manager. Convenient hours.JAIME T.
Melissa was very helpful and a pleasure to work with. Thank you.Antonio P.
Customer did not leave a comment.JAVIER R.
the service better than expected, the personnel when an extra mile to fulfil my needs, in and out fast and ease, Thanks againBruno M.
Customer did not leave a comment.Bismarck G.
Extra effort to fill my needsBruno M.
Customer did not leave a comment.LEMUEL M.
Keep up the good work!CRISTIAN C.
Willie it's the best person. We are very pleased to come to this Uhaul.JORGE N.
Customer did not leave a comment.Jorge A.
Customer did not leave a comment.Israel S.
Great location excellent customer serviceJOSE Z.
Yes I would recommend it to a friend , but the location it's very hard to find.ALICIA P.
Customer did not leave a comment.ARMANDO A.
Customer did not leave a comment.LESTER D.
Customer did not leave a comment.BRUNO M.
Customer did not leave a comment.QUENTIN W.
Customer did not leave a comment.JEANNETTE F.
Customer did not leave a comment.LORENZO A.
Customer did not leave a comment.GABRIEL S.
Customer did not leave a comment.JOSE B.
Rented several times from this location, and every time the service was friendly from the staff and manager.ULISES P.
Customer did not leave a comment.ROXANA C.
Customer did not leave a comment.LUIS Z.
The truck that I request was exactly what I neededJuan D.
Customer did not leave a comment.DANIEL C.
ExcelenteMaria celeste G.
Soon after getting on the truck it said "50 MILES TO EMPTY" Customers should get their gas tank "FULL" GAS GAUGES ARE NOT ACCURATE, YOU END UP FILLING MORE GAS THAN YOU NEEDED TO. UNFAIR, YOU SHOULD PAY FOR WHAT YOU USE. OTHER THAN THE ABOVE, WHICH REALLY UPSET ME, i LIKE THE STORE MANAGER WILLIE, HE IS VERY GOOD AND CAN REACH HIM DIRECTLY IF NEEDED.JUAN P.
The Staff was attentive and timely in service.Devon M.
Customer did not leave a comment.SARA F.
Customer did not leave a comment.RALPH W.
I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.katherine v. | Overall Experience
Customer did not leave a comment.NESTOR B.
Customer did not leave a comment.Juan A. | Overall Experience
The truck was clean however the air conditioner did not work at all.MAURY K.
Customer did not leave a comment.dina i. | Overall Experience
Customer did not leave a comment.VICTOR R.
Customer did not leave a comment.Ralph W.
Willy is amazing! Everytime I need a truck he comes through for me, awesome!scott S.
they charge twice the amount and don't refundSergio B.
Great customer service. Kind and willing to help. Very satisfied. J.S.JAIME S.
The car was dirty inside. My recommendation is that during this pandemic situation , to have at least clean and try to keep these equipments disinfected to avoid spread of the virus that is killing more and more people and also for the safety of the employees.MICHAEL M.
Need more equipenetDAVID N.
Customer did not leave a comment.SURYA PRATAP C.
Customer did not leave a comment.ASHLEY P.
Everything was excellentEDWIN P.
Customer did not leave a comment.GUSTAVO B.
The attendant charged me furniture pads but I did not request nor did I useJAVIER O.
UHAUL Center was CLOSED when I went to pick up!!!!!!! I was late to meet my movers and they charged me a waiting fee because UHAUL was closed and I had to go to another UHAUL location to pick up another truck that was not only dirty but not the size I needed. Very disappointed in UHAUL service. will not use ever again.Jessica B.
Full recomend. Fui muy bien atendida por Bladd Perez super atencion te lo recomiendo no te arrepentiras.Katherine D.
Customer did not leave a comment.ALEJANDRO M.
Im upset on several charges that make no sense to me.FRANK B.
Customer did not leave a comment.8 L elements l. | Overall Experience
Very professional and nice.MIRIAM R.
Customer did not leave a comment.Fabiana T.
First time renting a uhual and I will rent again in the same location. The manager and one of the employer that I don't how to spell her name we're EXCELLENT.MIGUEL B.
Mobile pick-up and drop off was not seamless and I had to wait for a representative that was busy with a customer who was renting a storage space) before I could get the keys, despite showing the reservation confirmed to the representativeJulien D.
Keep up the great workCHRISTIAN C.
No complaints,excellent costumer service,very professionals,I recommend this place @ 100%JOEL G.
Dirty pickupROBERTO F.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.CLARA G.
Cleaning can be better both in the storage and specially in the truck rentals.ANAIS G. | Overall Experience
Willi, the GM provided excellent service.JOY T. | Overall Experience
Customer did not leave a comment.Craig W. | Overall Experience
Customer did not leave a comment.JUAN M.
The rep was extremely polite and help me as a valued customer.. Five star ratings to Him.Michael D.
Great customer serviceGus C.
Customer did not leave a comment.jacek S.
Great service & very polite helpful employeesSTATHIS K.
Customer did not leave a comment.Jesus V.
Mandatory masks for employeesJustin S.
Customer did not leave a comment.Adriana M.
Customer service experience needs to improve. When returning the equipment the staff was rude , he made inappropriate comments and was not wearing mask.Alejandro O.
Customer did not leave a comment.Danny A.
Customer did not leave a comment.JORGE H.
Customer did not leave a comment.EDUARDO H.
Their customer service is amazing!!Mario M.
Great customer service by the gentleman at the counter took care of me right away no problems no issues I'll be back againAlexander G.
Customer did not leave a comment.RUBEN C.
Customer did not leave a comment.Mark S. | Overall Experience
The guy costume service was very nice, super helpful, thank youSolange B. | Overall Experience
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas graciasADOLFO P. | Overall Experience
The key to start the Truck did Not work properly. I had to play with the key to be able to start the Truck. The Head Lights need to be aligned properly.Heiner G.
need to fix the flooding problemJUAN M.
I need my total reportvalentin P.
Customer did not leave a comment.RUBENIA U.
Customer did not leave a comment.FRANCISCO N.
Customer did not leave a comment.Danny T.
Great costumer service. Super professional both guys.Danay C.
Customer did not leave a comment.Manuel V.
Customer did not leave a comment.Martha U.
Customer did not leave a comment.Martha U.
Customer did not leave a comment.Milagros T.
Customer did not leave a comment.Wilmer Francisco G. | First Impressions
Customer did not leave a comment.JUAN A.
I'm very angry because I paid $ 40 for insurance .... being able to use my car insurance they did NOT explain to me that I could use and save my 40 dollarsMANUEL D.
Buena atenciÃ³n y excelente servicioJOSE G.
You have a great team member in Willie. Very friendly and responsive to customer needs. Value him!ROBERTO H.
Customer did not leave a comment.Milagros T.
Mr. Shine was a complete professional, courteous, friendly and helpful. His associate that handled our transaction was also very pleasant, efficient and professional. This was a great place to do business with!Pamela C.
Alwsys Great Service since the new Manager took over He is always coaching his assistant Great JobHARVEY Z.
Customer did not leave a comment.Jorge C.
Excellent and prompt service, not what I've seen before on rental equipment places like this before.!WILLIAMS H.
Uhaul is the most convenient place to storage every person's goods.Humberto V. | First Impressions
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .Marco T. | First Impressions
Customer did not leave a comment.Roger C. | Online Move In
The manager is an excellent person.Humberto V. | Overall Experience
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.Chris B. | Overall Experience
Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!WILLIAMS H. | First Impressions
Customer did not leave a comment.Raulbel V. | First Impressions
Service very good thanks.Felix S. | First Impressions
Staff very friendly and helpful.Rajenrdra P. | Overall Experience
Customer did not leave a comment.Rajenrdra P. | First Impressions
Bathroom never had toilet paper or paper towelslaura r. | Overall Experience
Customer did not leave a comment.Julie C. | First Impressions
Customer did not leave a comment.fabricio r. | Overall Experience
Im happymauro o. | Overall Experience
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%Anderson P. | Overall Experience
GreatAbhishek S. | First Impressions
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.CESAR G. | Overall Experience
Awesome personnel, attentive and knowledgeable. Location is super convenient.ARIEL N. | Overall Experience
It was excellentMohammad k. | First Impressions
Entregue el storage y me están cobrandohector h. | Overall Experience
Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visitJames D. | Overall Experience
Will rent another unit whenever needed, very satisfied.FERNANDO N. | Overall Experience
Clean and well maintained .LUIS GUSTAVO O. | Overall Experience
I need to talk to somebody higher authorityNymul C. | Overall Experience
Uhaul charge my account twice..left me stranded and overdraft...Marilyn R. | Overall Experience
ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.Maria H. | Overall Experience
Great experience overall!HERNANDO G. | Overall Experience
All good thanksMarcos P. | Overall Experience
No comment but I like to say thank you!Hermes R. | Overall Experience
You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good jobSilvio M. | Reservation
Only problem: No personnel in the location available for assistance in moving things to the storage facility.IVELESSE R. | Reservation
very helpfulMercedes D. | Reservation
N/ASasha L. | Overall Experience
Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.KENNETH B. | Overall Experience
We moved out may 24 not June 8Quality Parking M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!