Customer Reviews for U-Haul Moving & Storage of Dolphin

1087 reviews

10895 NW 21st St   Miami, FL 33172

(305) 406-1006

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 406-1006

10895 NW 21st St
Miami, FL 33172

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JIM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Thanks for the great service

Teresa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

Ania G.  |  First Impressions 
Rating:
5.0

Very friendly staff and management. They were very informative about the whole process. Easily the best experience I've had renting a truck from somewhere. Will definitely be back to this location for any future needs.

DAVID D. 
Rating:
2.0

I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive

ROSELYN V.  |  Overall Experience 
Rating:
5.0

Servicio muy bueno y rapido.

Carlos M.  |  First Impressions 
Rating:
1.0

Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas

roselyn v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA V. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

I have been in so many U-Haul centers over the year, but this one was the best ever service, fast, quick, very professional. Kudos to Manager Menissa (sorry if I miss spelled the name).

Sadri L. 
Rating:
5.0

Polite, friendly, and helpful staff.

ROGAN M. 
Rating:
5.0

Very professional service thank you

Miguel O. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO V.  |  Overall Experience 
Rating:
5.0

Highly recommend! Place is always friendly Manager is very helpful Great place !

OLGA M. 
Rating:
2.0

The Manager Menisa is the nicest person, always so helpful and great customer service, now, on the other hand Amanda D. Attended me twice, and both times had the worst attitude, unhelpful and texting and talking on the phone the whole time while she made us wait. Makes me not want to come back to this location just because of her. She needs customer service training.

Yan V. 
Rating:
5.0

Have more vehicles of varying sizes readily available for customers.

SEAN L. 
Rating:
3.0

AC DIDNT WORK

BRIAN H. 
Rating:
3.0

Customer did not leave a comment.

PEDRO M. 
Rating:
4.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Otro empleado para que todo sea mas rápido!

JULIO S. 
Rating:
3.0

Have better signs to know where the trucks are located and if you say contactless, it means 100% contactless. We still had to go inside the store to collect the keys and to ask for directions on how to find the truck. Look up zipcars and their technology to make it 100% contactless.

Mauro F. 
Rating:
5.0

Great and friendly staff. Process was easy and seamless.

Luis P. 
Rating:
5.0

Amazing experience , great costumer service. I would recommend this location without a doubt.

Alfredo G. 
Rating:
5.0

Customer did not leave a comment.

RICARDO O. 
Rating:
4.0

Customer did not leave a comment.

Asiel G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SALVADOR G. 
Rating:
5.0

Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.

Teresa F.  |  First Impressions 
Rating:
5.0

The staff's behavior was very nice; wait time less than 2 minutes and vehicle was as described.

Mohammadhadi A. 
Rating:
5.0

Staff member was very helpful and friendly.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
1.0

Customer did not leave a comment.

JOHANNES O. 
Rating:
5.0

Ms. Martínez was AWESOME. Thank you for your great service and being so kind.

CARLOS M. 
Rating:
5.0

Good service and customer service

FREDY G. 
Rating:
5.0

everyone at the 10895 NW 21st St, Miami, FL 33172 location should get a raise

MARK C. 
Rating:
5.0

Customer did not leave a comment.

AIMARA V. 
Rating:
5.0

Customer did not leave a comment.

nestor g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER F. 
Rating:
4.0

Customer did not leave a comment.

ENIO E. 
Rating:
1.0

I have been using U-haul for years now and never ever I felt so disappointed. The sales girl was rude and showing some kind of attitude. never ever UHAUL guys forced me to take insurance when i have my personal insurance. Also while returning she was adamant about how much gas i put back And worst she was not wearing mask. really sad that U-haul is not following standards set by CDC and putting customers at risk. I would have ignore everything but not wearing a mask is big No. It's SHAME!!!

YOGESH A. 
Rating:
1.0

No me aclararon los términos de renta, yo fui a buscar un camión de 29 el día y me preguntaron cuanto tiempo duraría mi mudanza y yo les dije que posiblemente en 6 horas pero que lo traía antes del cierre 8pm, y ahora cómo dicen que me pases de la 6 horas(4Pm asegun estimado) me están cobrando 48 horas de renta, no me dijeron nada ni me explicaron para que era esa pregunta,yo no alquile ese camión por hora fue por día increíble que eso sea así, yo lo alquilé como su publicidad 🥵, no explican nada yo estaba pensando que se estaban preocupando por mi mudanza no por un tema de cobro jamás me hablaron de eso, ademas mi reservación era en una sucursal y fui a otra porque el la original no tenían camión y eso me atraso mi mudanza no puedo pagar el doble de lo que se estimó un principio, me están recargando el doble de lo que pague oficialmente y eso no es posible

Felix M. 
Rating:
5.0

The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,

Juan Sebastian C.  |  Overall Experience 
Rating:
5.0

very professional

Jean Carlos L. 
Rating:
5.0

Excellent customer service. Thanks

RICHARD B. 
Rating:
5.0

Manager was really nice and attentive.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Luisa C. 
Rating:
5.0

Friendly and attentive manager. Convenient hours.

JAIME T. 
Rating:
5.0

Melissa was very helpful and a pleasure to work with. Thank you.

Antonio P. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

the service better than expected, the personnel when an extra mile to fulfil my needs, in and out fast and ease, Thanks again

Bruno M. 
Rating:
5.0

Customer did not leave a comment.

Bismarck G. 
Rating:
4.0

Extra effort to fill my needs

Bruno M. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL M. 
Rating:
5.0

Keep up the good work!

CRISTIAN C. 
Rating:
5.0

Willie it's the best person. We are very pleased to come to this Uhaul.

JORGE N. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

Customer did not leave a comment.

Israel S. 
Rating:
5.0

Great location excellent customer service

JOSE Z. 
Rating:
3.0

Yes I would recommend it to a friend , but the location it's very hard to find.

ALICIA P. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
5.0

Customer did not leave a comment.

LESTER D. 
Rating:
4.0

Customer did not leave a comment.

BRUNO M. 
Rating:
1.0

Customer did not leave a comment.

QUENTIN W. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE F. 
Rating:
3.0

Customer did not leave a comment.

LORENZO A. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Rented several times from this location, and every time the service was friendly from the staff and manager.

ULISES P. 
Rating:
5.0

Customer did not leave a comment.

ROXANA C. 
Rating:
5.0

Customer did not leave a comment.

LUIS Z. 
Rating:
5.0

The truck that I request was exactly what I needed

Juan D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Excelente

Maria celeste G. 
Rating:
5.0

Soon after getting on the truck it said "50 MILES TO EMPTY" Customers should get their gas tank "FULL" GAS GAUGES ARE NOT ACCURATE, YOU END UP FILLING MORE GAS THAN YOU NEEDED TO. UNFAIR, YOU SHOULD PAY FOR WHAT YOU USE. OTHER THAN THE ABOVE, WHICH REALLY UPSET ME, i LIKE THE STORE MANAGER WILLIE, HE IS VERY GOOD AND CAN REACH HIM DIRECTLY IF NEEDED.

JUAN P. 
Rating:
5.0

The Staff was attentive and timely in service.

Devon M. 
Rating:
1.0

Customer did not leave a comment.

SARA F. 
Rating:
5.0

Customer did not leave a comment.

RALPH W. 
Rating:
2.0

I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.

katherine v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NESTOR B. 
Rating:
5.0

Customer did not leave a comment.

Juan A.  |  Overall Experience 
Rating:
4.0

The truck was clean however the air conditioner did not work at all.

MAURY K. 
Rating:
5.0

Customer did not leave a comment.

dina i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
4.0

Customer did not leave a comment.

Ralph W. 
Rating:
5.0

Willy is amazing! Everytime I need a truck he comes through for me, awesome!

scott S. 
Rating:
1.0

they charge twice the amount and don't refund

Sergio B. 
Rating:
5.0

Great customer service. Kind and willing to help. Very satisfied. J.S.

JAIME S. 
Rating:
4.0

The car was dirty inside. My recommendation is that during this pandemic situation , to have at least clean and try to keep these equipments disinfected to avoid spread of the virus that is killing more and more people and also for the safety of the employees.

MICHAEL M. 
Rating:
5.0

N/a

ARMANDO L. 
Rating:
4.0

Need more equipenet

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

SURYA PRATAP C. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Everything was excellent

EDWIN P. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO B. 
Rating:
3.0

The attendant charged me furniture pads but I did not request nor did I use

JAVIER O. 
Rating:
1.0

UHAUL Center was CLOSED when I went to pick up!!!!!!! I was late to meet my movers and they charged me a waiting fee because UHAUL was closed and I had to go to another UHAUL location to pick up another truck that was not only dirty but not the size I needed. Very disappointed in UHAUL service. will not use ever again.

Jessica B. 
Rating:
5.0

Full recomend. Fui muy bien atendida por Bladd Perez super atencion te lo recomiendo no te arrepentiras.

Katherine D. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
3.0

Im upset on several charges that make no sense to me.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

8 L elements l.  |  Overall Experience 
Rating:
5.0

Very professional and nice.

MIRIAM R. 
Rating:
5.0

Customer did not leave a comment.

Fabiana T. 
Rating:
5.0

First time renting a uhual and I will rent again in the same location. The manager and one of the employer that I don't how to spell her name we're EXCELLENT.

MIGUEL B. 
Rating:
3.0

Mobile pick-up and drop off was not seamless and I had to wait for a representative that was busy with a customer who was renting a storage space) before I could get the keys, despite showing the reservation confirmed to the representative

Julien D. 
Rating:
5.0

Keep up the great work

CHRISTIAN C. 
Rating:
5.0

No complaints,excellent costumer service,very professionals,I recommend this place @ 100%

JOEL G. 
Rating:
5.0

Dirty pickup

ROBERTO F. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

CLARA G. 
Rating:
3.0

Cleaning can be better both in the storage and specially in the truck rentals.

ANAIS G.  |  Overall Experience 
Rating:
5.0

Willi, the GM provided excellent service.

JOY T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Craig W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

The rep was extremely polite and help me as a valued customer.. Five star ratings to Him.

Michael D. 
Rating:
5.0

Great customer service

Gus C. 
Rating:
4.0

Customer did not leave a comment.

jacek S. 
Rating:
5.0

Great service & very polite helpful employees

STATHIS K. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

The guy costume service was very nice, super helpful, thank you

Solange B.  |  Overall Experience 
Rating:
5.0

Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias

ADOLFO P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilmer Francisco G.  |  First Impressions 
Rating:
5.0

Uhaul is the most convenient place to storage every person's goods.

Humberto V.  |  First Impressions 
Rating:
5.0

Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .

Marco T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Online Move In 
Rating:
5.0

The manager is an excellent person.

Humberto V.  |  Overall Experience 
Rating:
5.0

Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.

Chris B.  |  Overall Experience 
Rating:
5.0

Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!

WILLIAMS H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raulbel V.  |  First Impressions 
Rating:
4.0

Service very good thanks.

Felix S.  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful.

Rajenrdra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajenrdra P.  |  First Impressions 
Rating:
4.0

Bathroom never had toilet paper or paper towels

laura r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fabricio r.  |  Overall Experience 
Rating:
5.0

Im happy

mauro o.  |  Overall Experience 
Rating:
5.0

EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%

Anderson P.  |  Overall Experience 
Rating:
4.0

Great

Abhishek S.  |  First Impressions 
Rating:
5.0

Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

CESAR G.  |  Overall Experience 
Rating:
5.0

Awesome personnel, attentive and knowledgeable. Location is super convenient.

ARIEL N.  |  Overall Experience 
Rating:
5.0

It was excellent

Mohammad k.  |  First Impressions 
Rating:
1.0

Entregue el storage y me están cobrando

hector h.  |  Overall Experience 
Rating:
4.0

Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

James D.  |  Overall Experience 
Rating:
5.0

Will rent another unit whenever needed, very satisfied.

FERNANDO N.  |  Overall Experience 
Rating:
4.0

Clean and well maintained .

LUIS GUSTAVO O.  |  Overall Experience 
Rating:
1.0

I need to talk to somebody higher authority

Nymul C.  |  Overall Experience 
Rating:
3.0

Uhaul charge my account twice..left me stranded and overdraft...

Marilyn R.  |  Overall Experience 
Rating:
4.0

ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

Maria H.  |  Overall Experience 
Rating:
5.0

Great experience overall!

HERNANDO G.  |  Overall Experience 
Rating:
4.0

All good thanks

Marcos P.  |  Overall Experience 
Rating:
5.0

No comment but I like to say thank you!

Hermes R.  |  Overall Experience 
Rating:
5.0

You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

Silvio M.  |  Reservation 
Rating:
4.0

Only problem: No personnel in the location available for assistance in moving things to the storage facility.

IVELESSE R.  |  Reservation 
No reviews have been submitted for this location.

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