Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff and management. They were very informative about the whole process. Easily the best experience I've had renting a truck from somewhere. Will definitely be back to this location for any future needs.
DAVID D.
Rating:
2.0
I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor
I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive
ROSELYN V.
|
Overall Experience
Rating:
5.0
Servicio muy bueno y rapido.
Carlos M.
|
First Impressions
Rating:
1.0
Estimados Señores de U-Hail,
Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172
.Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad
Un cordial saludo
Roselyn Verhelst de Arenas
roselyn v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIRGINIA V.
Rating:
5.0
Customer did not leave a comment.
LARRY B.
Rating:
5.0
I have been in so many U-Haul centers over the year, but this one was the best ever service, fast, quick, very professional. Kudos to Manager Menissa (sorry if I miss spelled the name).
Sadri L.
Rating:
5.0
Polite, friendly, and helpful staff.
ROGAN M.
Rating:
5.0
Very professional service thank you
Miguel O.
Rating:
5.0
Customer did not leave a comment.
HUMBERTO V.
|
Overall Experience
Rating:
5.0
Highly recommend! Place is always friendly
Manager is very helpful
Great place !
OLGA M.
Rating:
2.0
The Manager Menisa is the nicest person, always so helpful and great customer service, now, on the other hand Amanda D. Attended me twice, and both times had the worst attitude, unhelpful and texting and talking on the phone the whole time while she made us wait. Makes me not want to come back to this location just because of her. She needs customer service training.
Yan V.
Rating:
5.0
Have more vehicles of varying sizes readily available for customers.
SEAN L.
Rating:
3.0
AC DIDNT WORK
BRIAN H.
Rating:
3.0
Customer did not leave a comment.
PEDRO M.
Rating:
4.0
Customer did not leave a comment.
Dennis M.
Rating:
5.0
Otro empleado para que todo sea mas rápido!
JULIO S.
Rating:
3.0
Have better signs to know where the trucks are located and if you say contactless, it means 100% contactless. We still had to go inside the store to collect the keys and to ask for directions on how to find the truck. Look up zipcars and their technology to make it 100% contactless.
Mauro F.
Rating:
5.0
Great and friendly staff. Process was easy and seamless.
Luis P.
Rating:
5.0
Amazing experience , great costumer service. I would recommend this location without a doubt.
Alfredo G.
Rating:
5.0
Customer did not leave a comment.
RICARDO O.
Rating:
4.0
Customer did not leave a comment.
Asiel G.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SALVADOR G.
Rating:
5.0
Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs.
I am really happy that I selected this facility.
Thanks Menissa, for sure I will recommend your place to my friends.
Teresa F.
|
First Impressions
Rating:
5.0
The staff's behavior was very nice; wait time less than 2 minutes and vehicle was as described.
Mohammadhadi A.
Rating:
5.0
Staff member was very helpful and friendly.
JAMES V.
Rating:
5.0
Customer did not leave a comment.
PATRICK S.
Rating:
1.0
Customer did not leave a comment.
JOHANNES O.
Rating:
5.0
Ms. MartÃnez was AWESOME. Thank you for your great service and being so kind.
CARLOS M.
Rating:
5.0
Good service and customer service
FREDY G.
Rating:
5.0
everyone at the 10895 NW 21st St, Miami, FL 33172 location should get a raise
MARK C.
Rating:
5.0
Customer did not leave a comment.
AIMARA V.
Rating:
5.0
Customer did not leave a comment.
nestor g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDER F.
Rating:
4.0
Customer did not leave a comment.
ENIO E.
Rating:
1.0
I have been using U-haul for years now and never ever I felt so disappointed. The sales girl was rude and showing some kind of attitude. never ever UHAUL guys forced me to take insurance when i have my personal insurance.
Also while returning she was adamant about how much gas i put back
And worst she was not wearing mask. really sad that U-haul is not following standards set by CDC and putting customers at risk.
I would have ignore everything but not wearing a mask is big No. It's SHAME!!!
The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit.
Thanks very much,
Juan Sebastian C.
|
Overall Experience
Rating:
5.0
very professional
Jean Carlos L.
Rating:
5.0
Excellent customer service.
Thanks
RICHARD B.
Rating:
5.0
Manager was really nice and attentive.
Jose S.
Rating:
5.0
Customer did not leave a comment.
Luisa C.
Rating:
5.0
Friendly and attentive manager. Convenient hours.
JAIME T.
Rating:
5.0
Melissa was very helpful and a pleasure to work with. Thank you.
Antonio P.
Rating:
5.0
Customer did not leave a comment.
JAVIER R.
Rating:
5.0
the service better than expected, the personnel when an extra mile to fulfil my needs, in and out fast and ease, Thanks again
Bruno M.
Rating:
5.0
Customer did not leave a comment.
Bismarck G.
Rating:
4.0
Extra effort to fill my needs
Bruno M.
Rating:
5.0
Customer did not leave a comment.
LEMUEL M.
Rating:
5.0
Keep up the good work!
CRISTIAN C.
Rating:
5.0
Willie it's the best person. We are very pleased to come to this Uhaul.
JORGE N.
Rating:
5.0
Customer did not leave a comment.
Jorge A.
Rating:
5.0
Customer did not leave a comment.
Israel S.
Rating:
5.0
Great location excellent customer service
JOSE Z.
Rating:
3.0
Yes I would recommend it to a friend , but the location it's very hard to find.
ALICIA P.
Rating:
5.0
Customer did not leave a comment.
ARMANDO A.
Rating:
5.0
Customer did not leave a comment.
LESTER D.
Rating:
4.0
Customer did not leave a comment.
BRUNO M.
Rating:
1.0
Customer did not leave a comment.
QUENTIN W.
Rating:
5.0
Customer did not leave a comment.
JEANNETTE F.
Rating:
3.0
Customer did not leave a comment.
LORENZO A.
Rating:
4.0
Customer did not leave a comment.
GABRIEL S.
Rating:
5.0
Customer did not leave a comment.
JOSE B.
Rating:
5.0
Rented several times from this location, and every time the service was friendly from the staff and manager.
ULISES P.
Rating:
5.0
Customer did not leave a comment.
ROXANA C.
Rating:
5.0
Customer did not leave a comment.
LUIS Z.
Rating:
5.0
The truck that I request was exactly what I needed
Juan D.
Rating:
5.0
Customer did not leave a comment.
DANIEL C.
Rating:
5.0
Excelente
Maria celeste G.
Rating:
5.0
Soon after getting on the truck it said "50 MILES TO EMPTY"
Customers should get their gas tank "FULL"
GAS GAUGES ARE NOT ACCURATE, YOU END UP FILLING MORE GAS THAN YOU NEEDED TO. UNFAIR, YOU SHOULD PAY FOR WHAT YOU USE.
OTHER THAN THE ABOVE, WHICH REALLY UPSET ME,
i LIKE THE STORE MANAGER WILLIE, HE IS VERY GOOD AND CAN REACH HIM DIRECTLY IF NEEDED.
JUAN P.
Rating:
5.0
The Staff was attentive and timely in service.
Devon M.
Rating:
1.0
Customer did not leave a comment.
SARA F.
Rating:
5.0
Customer did not leave a comment.
RALPH W.
Rating:
2.0
I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.
katherine v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NESTOR B.
Rating:
5.0
Customer did not leave a comment.
Juan A.
|
Overall Experience
Rating:
4.0
The truck was clean however the air conditioner did not work at all.
MAURY K.
Rating:
5.0
Customer did not leave a comment.
dina i.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR R.
Rating:
4.0
Customer did not leave a comment.
Ralph W.
Rating:
5.0
Willy is amazing! Everytime I need a truck he comes through for me, awesome!
scott S.
Rating:
1.0
they charge twice the amount and don't refund
Sergio B.
Rating:
5.0
Great customer service. Kind and willing to help.
Very satisfied.
J.S.
JAIME S.
Rating:
4.0
The car was dirty inside. My recommendation is that during this pandemic situation , to have at least clean and try to keep these equipments disinfected to avoid spread of the virus that is killing more and more people and also for the safety of the employees.
MICHAEL M.
Rating:
5.0
N/a
ARMANDO L.
Rating:
4.0
Need more equipenet
DAVID N.
Rating:
5.0
Customer did not leave a comment.
SURYA PRATAP C.
Rating:
3.0
Customer did not leave a comment.
ASHLEY P.
Rating:
5.0
Everything was excellent
EDWIN P.
Rating:
5.0
Customer did not leave a comment.
GUSTAVO B.
Rating:
3.0
The attendant charged me furniture pads but I did not request nor did I use
JAVIER O.
Rating:
1.0
UHAUL Center was CLOSED when I went to pick up!!!!!!! I was late to meet my movers and they charged me a waiting fee because UHAUL was closed and I had to go to another UHAUL location to pick up another truck that was not only dirty but not the size I needed. Very disappointed in UHAUL service. will not use ever again.
Jessica B.
Rating:
5.0
Full recomend. Fui muy bien atendida por Bladd Perez super atencion te lo recomiendo no te arrepentiras.
Katherine D.
Rating:
5.0
Customer did not leave a comment.
ALEJANDRO M.
Rating:
3.0
Im upset on several charges that make no sense to me.
FRANK B.
Rating:
5.0
Customer did not leave a comment.
8 L elements l.
|
Overall Experience
Rating:
5.0
Very professional and nice.
MIRIAM R.
Rating:
5.0
Customer did not leave a comment.
Fabiana T.
Rating:
5.0
First time renting a uhual and I will rent again in the same location. The manager and one of the employer that I don't how to spell her name we're EXCELLENT.
MIGUEL B.
Rating:
3.0
Mobile pick-up and drop off was not seamless and I had to wait for a representative that was busy with a customer who was renting a storage space) before I could get the keys, despite showing the reservation confirmed to the representative
Julien D.
Rating:
5.0
Keep up the great work
CHRISTIAN C.
Rating:
5.0
No complaints,excellent costumer service,very professionals,I recommend this place @ 100%
JOEL G.
Rating:
5.0
Dirty pickup
ROBERTO F.
Rating:
5.0
Customer did not leave a comment.
Carlos V.
Rating:
5.0
Customer did not leave a comment.
CLARA G.
Rating:
3.0
Cleaning can be better both in the storage and specially in the truck rentals.
ANAIS G.
|
Overall Experience
Rating:
5.0
Willi, the GM provided excellent service.
JOY T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Craig W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN M.
Rating:
5.0
The rep was extremely polite and help me as a valued customer..
Five star ratings to Him.
Michael D.
Rating:
5.0
Great customer service
Gus C.
Rating:
4.0
Customer did not leave a comment.
jacek S.
Rating:
5.0
Great service & very polite helpful employees
STATHIS K.
Rating:
5.0
Customer did not leave a comment.
Mark S.
|
Overall Experience
Rating:
5.0
The guy costume service was very nice, super helpful, thank you
Solange B.
|
Overall Experience
Rating:
5.0
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias
ADOLFO P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilmer Francisco G.
|
First Impressions
Rating:
5.0
Uhaul is the most convenient place to storage every person's goods.
Humberto V.
|
First Impressions
Rating:
5.0
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs .
Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .
Marco T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger C.
|
Online Move In
Rating:
5.0
The manager is an excellent person.
Humberto V.
|
Overall Experience
Rating:
5.0
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.
Chris B.
|
Overall Experience
Rating:
5.0
Willie was very personable and with a high level of costumer service!!
The same thing happened with the rest of the employees!!
Thank you!!
WILLIAMS H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raulbel V.
|
First Impressions
Rating:
4.0
Service very good thanks.
Felix S.
|
First Impressions
Rating:
5.0
Staff very friendly and helpful.
Rajenrdra P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajenrdra P.
|
First Impressions
Rating:
4.0
Bathroom never had toilet paper or paper towels
laura r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fabricio r.
|
Overall Experience
Rating:
5.0
Im happy
mauro o.
|
Overall Experience
Rating:
5.0
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%
Anderson P.
|
Overall Experience
Rating:
4.0
Great
Abhishek S.
|
First Impressions
Rating:
5.0
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.
CESAR G.
|
Overall Experience
Rating:
5.0
Awesome personnel, attentive and knowledgeable. Location is super convenient.
ARIEL N.
|
Overall Experience
Rating:
5.0
It was excellent
Mohammad k.
|
First Impressions
Rating:
1.0
Entregue el storage y me están cobrando
hector h.
|
Overall Experience
Rating:
4.0
Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit
James D.
|
Overall Experience
Rating:
5.0
Will rent another unit whenever needed, very satisfied.
FERNANDO N.
|
Overall Experience
Rating:
4.0
Clean and well maintained .
LUIS GUSTAVO O.
|
Overall Experience
Rating:
1.0
I need to talk to somebody higher authority
Nymul C.
|
Overall Experience
Rating:
3.0
Uhaul charge my account twice..left me stranded and overdraft...
Marilyn R.
|
Overall Experience
Rating:
4.0
ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.
Maria H.
|
Overall Experience
Rating:
5.0
Great experience overall!
HERNANDO G.
|
Overall Experience
Rating:
4.0
All good thanks
Marcos P.
|
Overall Experience
Rating:
5.0
No comment but I like to say thank you!
Hermes R.
|
Overall Experience
Rating:
5.0
You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job
Silvio M.
|
Reservation
Rating:
4.0
Only problem: No personnel in the location available for assistance in moving things to the storage facility.