Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was late because I had gotten lost. Melissa Martinez had called me to confirm if I was still picking up the truck she was very nice to give me the correct directions and was very nice thru the paperwork process.
Marta G.
Rating:
3.0
Only one person
Oscar C.
Rating:
5.0
Customer did not leave a comment.
Julio C.
Rating:
4.0
Customer did not leave a comment.
JOSE S.
Rating:
1.0
They charged me an insurance that on the page does not say?? The car was less than half a tank full of gas, a broken mirror, they only care about charging nothing else, what a bad service.
Jose a C.
Rating:
5.0
Customer did not leave a comment.
Nestor G.
Rating:
4.0
They open at 7am but doors always closed. Manager's very nice thou. She attends personally. Just try to install a door bell or something so that client doesn't feel like nobody there…
Ernesto G.
Rating:
5.0
So easy. Nice people
janic P.
Rating:
4.0
The return was not user friendly.
Ana C.
Rating:
5.0
Great staff..super helpful
Stacy F.
Rating:
2.0
The tank of gas was not full as stated on the contract.
The passenger side mirror was broken which made it difficult to see cars on the right lanes.
JACOBO A.
Rating:
5.0
I literally had the best customer experience I've ever had in Miami. My interaction was short but the general manager was super welcoming and helpful and I truly appreciated that during a stressful situation. There was also another staff remember who helped me with my storage and he was so nice and I just can't thank them enough. All it took was that short interaction to leave a lasting impression. Thank you so much and I will definitely recommend them to everyone!
Priscilla A.
Rating:
5.0
Customer did not leave a comment.
LUIS F.
Rating:
5.0
Customer did not leave a comment.
Zaida C.
Rating:
5.0
Customer did not leave a comment.
Carlos M.
Rating:
4.0
Customer did not leave a comment.
Omar G.
Rating:
5.0
great service great service
Thiago F.
Rating:
3.0
Capture foto del deposito de gas al recibirlo y al entregarlo para no le de gato por liebre
Frenk A.
Rating:
5.0
Customer did not leave a comment.
Carlos O.
Rating:
5.0
Customer did not leave a comment.
Patricia I.
Rating:
5.0
Customer did not leave a comment.
Washington H.
Rating:
4.0
Customer did not leave a comment.
Jason B.
Rating:
5.0
Customer did not leave a comment.
ELMER B.
Rating:
5.0
Excellent service, quick and easy pick up.
Brian R.
Rating:
5.0
Very fast and good service
Deborah L.
Rating:
5.0
Excellent customer service, and friendly employees. They went out of their way to help me.
Ryan W.
Rating:
5.0
Customer did not leave a comment.
Eduardo M.
Rating:
5.0
Customer did not leave a comment.
Ariel R.
Rating:
5.0
Owner and staff personnel were a pleasure to do business with
Kathleen D.
Rating:
5.0
Keep up the good work
Carmen G.
Rating:
1.0
Customer did not leave a comment.
gregory L.
Rating:
5.0
Customer did not leave a comment.
Garimer R.
Rating:
5.0
Manessa the manager had incredibly excellent customer service skills. She is a tremendous asset to U Haul.
Andrew B.
Rating:
5.0
The return of the van was a little too much especially if you need to connect with the wifi and it was an ordeal to connect to return the van
LILIA A.
Rating:
5.0
Customer did not leave a comment.
EDUARDO E.
Rating:
5.0
Customer did not leave a comment.
HARVEY Z.
Rating:
5.0
Melissa is great! She always has what we need when we need it and the trucks are always cleaned and gased up and ready to go
scott S.
Rating:
5.0
Amazing operation all the way around
Zelandia V.
Rating:
5.0
Service was fast and as expected equipment was good
alex D.
Rating:
4.0
Customer did not leave a comment.
Hector T.
Rating:
1.0
Customer did not leave a comment.
RANDY N.
Rating:
3.0
Overall I haul is very disorganized. I had appt with confirmation from first dealer to pick up trailer. They rented it out from under me. I was 1/2 hour early so they can't say I was late. Customer service from corporate office was terrible. Second place I went was ok. However no fork lift to lift trailer no jack on trailer to connect or disconnect. Listen to my comments on your recorded line. It will tell you how bad the experience was. Raise your rates and get your act together
Mike B.
Rating:
5.0
Customer did not leave a comment.
Carlos S.
Rating:
5.0
Professional and quick service
ILEANA V.
Rating:
5.0
The Manager in charge, was so thoughtful and helpful, She really made my rental experience hassle free.
Thank you again
Atlee E.
Rating:
5.0
Great Service and very accommodating
Joseph M.
Rating:
5.0
Customer did not leave a comment.
Pablo E.
Rating:
5.0
Customer did not leave a comment.
Oscar Fabian S.
Rating:
5.0
Customer did not leave a comment.
cristo B.
Rating:
5.0
Todo excelente
Manuel T.
Rating:
4.0
Customer did not leave a comment.
CARLOS B.
Rating:
4.0
Customer did not leave a comment.
alexander R.
Rating:
5.0
Customer did not leave a comment.
Monica Z.
Rating:
1.0
Customer did not leave a comment.
Niuekys I.
Rating:
5.0
The representative on-site that worked with me was super attentive, knowledgeable and extremely friendly. Great customer service!
Dan M.
Rating:
4.0
Customer did not leave a comment.
Elizabeth F.
Rating:
5.0
Customer did not leave a comment.
maria G.
Rating:
5.0
Excelente atención
Luis R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WJoe H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
oscar M.
Rating:
4.0
Customer did not leave a comment.
Gustavo C.
Rating:
5.0
Customer did not leave a comment.
Raymir Daniela R.
Rating:
5.0
Customer did not leave a comment.
Malcolm H.
Rating:
5.0
Customer did not leave a comment.
Melida C.
Rating:
5.0
Thanks for your service
ROBERTO G.
Rating:
5.0
Customer did not leave a comment.
NELSON C.
Rating:
1.0
The store came up with made up charges and was yelling
JUAN O.
Rating:
1.0
Both trucks was NASTY over 85K (missing sun vison for driver) on the 10" then i exchanged for 15" with over 100K miles (this truck needs a transmission it sounds like) I would not rent here again.
MARCELA H.
Rating:
3.0
Make sure you can prorate the charges for late returns of vehicles. paying for an entire extra day for being 90 minutes late is madness.
GREGORY K.
Rating:
5.0
Customer did not leave a comment.
Christine C.
Rating:
5.0
Customer did not leave a comment.
ARIETTA F.
Rating:
5.0
Customer did not leave a comment.
Angel B.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Roston R.
Rating:
5.0
Manisel ( hope i have her name right ) , the general manager was just great , super accommodating , a pleasure to do business with .As a 30 plus years franchise owner we can really appreciate good service and disposition to do the job.
Five stars !
Jose A.
Rating:
5.0
Customer did not leave a comment.
NELTON G.
Rating:
5.0
Customer did not leave a comment.
EDUARDO G.
Rating:
5.0
Customer did not leave a comment.
YOEL N.
Rating:
5.0
Unit was extra clean very convenient and perfect to accommodate our needs
Kerline L.
Rating:
2.0
I specifically declined insurance coverage as I was using my own. Yet, I was charged $20.-
SantiagoMarcelo D.
Rating:
5.0
Customer did not leave a comment.
FREDDY C.
Rating:
5.0
Excellent team , congratulations. The best places of the world.
GERARDO M.
Rating:
4.0
Customer did not leave a comment.
SMA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDDY R.
Rating:
4.0
The equipment was rented with a depleted battery, it died after a couple of hours and I lost 2-3 hours of effective usage waiting for the road assistance. I had to book a new equipment for this upcoming Saturday to complete the moving.
MIGUEL G.
Rating:
5.0
Front desk service guy Alex was wonderful! Gave us all the correct options
ALICIA H.
Rating:
5.0
Customer did not leave a comment.
TOMAS L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luz T.
Rating:
5.0
Customer did not leave a comment.
PIEDAD C.
Rating:
5.0
Customer did not leave a comment.
NIDIA Y.
Rating:
5.0
Customer did not leave a comment.
NATASHA C.
Rating:
5.0
Customer did not leave a comment.
NIDIA Y.
Rating:
5.0
Excellent customer service
Cudlo for the manager Maritza Martínez and great staff member
Nidia Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDRES A.
Rating:
5.0
Honestly, everything was amazing. The customer service was outstanding. Couldn't have asked for anything better.
NIDIA Y.
Rating:
5.0
Customer did not leave a comment.
NELSON O.
Rating:
5.0
Customer did not leave a comment.
WISDRIANA A.
Rating:
5.0
Customer did not leave a comment.
MANUEL Q.
Rating:
5.0
Nothing. Alejandro was very co-operative and handled my late arrival in a very pleasing manner
mahadevaiah S.
Rating:
5.0
Customer did not leave a comment.
ALBERTO A.
Rating:
4.0
Customer did not leave a comment.
alberto s.
|
Overall Experience
Rating:
5.0
Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias
Clemencia R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jose T.
Rating:
4.0
Customer did not leave a comment.
Menissa M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Francisco C.
Rating:
5.0
Me Issa and her team were awesome!!!!! I’ll be back for sure!!
Pedro V.
|
Overall Experience
Rating:
3.0
The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area.
The young lady in the office was very pleasant. That was such a plus.
Nicole C.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maria G.
|
Overall Experience
Rating:
4.0
Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!
jose r.
|
First Impressions
Rating:
5.0
La manager es muy servicial y amable.
Candido R.
|
First Impressions
Rating:
5.0
Thank you the last year has been a great experience
Zoila P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria G.
|
First Impressions
Rating:
1.0
BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.
Mauricio R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leticia c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM R.
|
Overall Experience
Rating:
5.0
Thanks for the great service
Teresa F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ania G.
|
First Impressions
Rating:
2.0
I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor
I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive
ROSELYN V.
|
Overall Experience
Rating:
5.0
Servicio muy bueno y rapido.
Carlos M.
|
First Impressions
Rating:
1.0
Estimados Señores de U-Hail,
Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172
.Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad
Un cordial saludo
Roselyn Verhelst de Arenas
roselyn v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HUMBERTO V.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Asiel G.
|
Online Move In
Rating:
5.0
Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs.
I am really happy that I selected this facility.
Thanks Menissa, for sure I will recommend your place to my friends.
Teresa F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nestor g.
|
Overall Experience
Rating:
5.0
The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit.
Thanks very much,
Juan Sebastian C.
|
Overall Experience
Rating:
2.0
I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.
katherine v.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dina i.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
8 L elements l.
|
Overall Experience
Rating:
3.0
Cleaning can be better both in the storage and specially in the truck rentals.
ANAIS G.
|
Overall Experience
Rating:
5.0
Willi, the GM provided excellent service.
JOY T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Craig W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S.
|
Overall Experience
Rating:
5.0
The guy costume service was very nice, super helpful, thank you
Solange B.
|
Overall Experience
Rating:
5.0
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias
ADOLFO P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilmer Francisco G.
|
First Impressions
Rating:
5.0
Uhaul is the most convenient place to storage every person's goods.
Humberto V.
|
First Impressions
Rating:
5.0
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs .
Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .
Marco T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger C.
|
Online Move In
Rating:
5.0
The manager is an excellent person.
Humberto V.
|
Overall Experience
Rating:
5.0
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.
Chris B.
|
Overall Experience
Rating:
5.0
Willie was very personable and with a high level of costumer service!!
The same thing happened with the rest of the employees!!
Thank you!!
WILLIAMS H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raulbel V.
|
First Impressions
Rating:
4.0
Service very good thanks.
Felix S.
|
First Impressions
Rating:
5.0
Staff very friendly and helpful.
Rajenrdra P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajenrdra P.
|
First Impressions
Rating:
4.0
Bathroom never had toilet paper or paper towels
laura r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fabricio r.
|
Overall Experience
Rating:
5.0
Im happy
mauro o.
|
Overall Experience
Rating:
5.0
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%
Anderson P.
|
Overall Experience
Rating:
4.0
Great
Abhishek S.
|
First Impressions
Rating:
5.0
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.
CESAR G.
|
Overall Experience
Rating:
5.0
Awesome personnel, attentive and knowledgeable. Location is super convenient.
ARIEL N.
|
Overall Experience
Rating:
5.0
It was excellent
Mohammad k.
|
First Impressions
Rating:
1.0
Entregue el storage y me están cobrando
hector h.
|
Overall Experience
Rating:
4.0
Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit
James D.
|
Overall Experience
Rating:
5.0
Will rent another unit whenever needed, very satisfied.
FERNANDO N.
|
Overall Experience
Rating:
4.0
Clean and well maintained .
LUIS GUSTAVO O.
|
Overall Experience
Rating:
1.0
I need to talk to somebody higher authority
Nymul C.
|
Overall Experience
Rating:
3.0
Uhaul charge my account twice..left me stranded and overdraft...
Marilyn R.
|
Overall Experience
Rating:
4.0
ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.
Maria H.
|
Overall Experience
Rating:
5.0
Great experience overall!
HERNANDO G.
|
Overall Experience
Rating:
4.0
All good thanks
Marcos P.
|
Overall Experience
Rating:
5.0
No comment but I like to say thank you!
Hermes R.
|
Overall Experience
Rating:
5.0
You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job
Silvio M.
|
Reservation
Rating:
4.0
Only problem: No personnel in the location available for assistance in moving things to the storage facility.
IVELESSE R.
|
Reservation
Rating:
5.0
very helpful
Mercedes D.
|
Reservation
Rating:
5.0
N/A
Sasha L.
|
Overall Experience
Rating:
3.0
Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.