Customer Reviews for U-Haul Moving & Storage of Dolphin

Rating:

1.0

The poor rating is solely based on my experience during the return of the vehicle. I rented the vehicle the day before around 4 pm. I clearly stated that I would be using the vehicle for about 8 hours. I was told that I had to return it in the morning because the location closes at 7:00 or 8:00 pm. I told him that I should be back before 12:00 pm the next day even though I was paying for a full 24 hours. I asked if I could leave my car there and the salesperson said yes. I purchased two 50 feet nylon ropes and was told if I did not use them I could return them and be refunded. The salesperson who rented the vehicle was effective, efficient, and entirely professional. The two Uhaul employees who were present when I dropped of the vehicle were not attentive, dismissive, and simply not professional. I received a phone call a few minutes prior to 12 pm on the day that I was supposed to return the truck even though I only had the truck for about 20 hours. I told them that I was putting gas in and would be there in ten minutes. When I arrived at the Uhaul office one of the employees seemed to have been completing a transaction with another customer and the other employee was sitting and 100% attentive to his cell phone (checking messages or playing a game); he may have looked up once. I don't know if this is consistent with Uhaul's standards. I was eventually attended to by the other employee. I immediately told him that I was returning the two 50 feet nylon ropes that I purchased but did not use. He took the ropes and informed me that he could only accept one of them because the other was used. I asked why. His response was because a piece of the plastic covering was missing. My response was that its obvious that I did not use it because it is perfectly configured exactly like the other one. Additionally, I stated that the portion of the plastic that was off could have been given to me like that. The employee who was previously busy on his phone eventually walked outside with me to inspect the vehicle. Immediately when I stepped outside I noticed that the liftgate on the truck was open and the hand truck was not inside. I immediately asked him if one of the other employees opened the liftgate and removed the hand truck, he said that he did not know. I had to pass the back of the truck before entering the office, so it is highly unlikely that I would not have noticed that I had driven the truck with the liftgate open. He then went on to check the gas and return without communicating anything to me. I asked him again to find out if another employee opened to truck and removed the hand truck. When we returned inside, he asked the other employee if he had gone outside and removed the hand truck. I was confused by this because we were all in the office together and nobody had gone outside before we did. However, this confirmed that this employee was busy on his phone and totally not paying attention. I found it hard to believe that I drove there, which was about 3/4 of a mile from the gas station (where the lift gate was securely closed) with an open lift gate. Assuming that someone stole the hand truck after I parked at the property, I asked if they had video of the outside. He looked at his computer and eventually showed me a picture or video of a truck with an open lift gate. I did tell them that the western approach to the facility was an unpaved rocky road and the lift gate may have opened there and the hand truck could have slid out (I did not believe this but it seemed plausible). I then went outside to see if the hand truck had dropped out on the rocky road; I did not see it. They told me that I would not be charged for the hand truck. I said thank you and waited for my receipt. They informed me that it would be emailed. I asked them to close the contract out and give me the receipt before I left. it took a few minutes but I eventually got the receipt. They initially told me that it was emailed to the address on file. Their printer was out of paper and they had to retrieve some from upstairs. When I reviewed the receipt, I immediately realized that I had been charged for two days of rental. This was a problem because I had the truck for less that one day (less than 24 hours). I was also charged $18.00 for gas when I thought I had brought the truck back with sufficient gas. This was never explained to me because I would have returned to the gas station to put in the additional gas instead of paying a premium for it. The employee said that was a system error but he would remove the charge for the second day. I was wondering if he was going to refund the money to my debit card and then charge it again. He never explained this and then proceeded with the refund. He then told me that I would now have to pay for the hand truck. I was not happy with this decision but I was in a difficult situation to mount any objection. I did ask the employee if the picture that I saw on his computer was me approaching with the truck or was it after I had already parked the truck. He stated that it was with me approaching and the lift gate was already open. As I suspected the charge was refunded to my debit card and then my debit card was charged again. Once again there was no explanation of communication because I would have preferred for the money to be refunded and for me to pay with a credit card instead. However, since the refund had happened and the new charge, with $120.00 for the hand truck, was already on the debit card I inquired about how long would it take for the refunded amount to be returned to my debit card. The employee stated that it usually takes a few minutes or at most a few hours to be returned. I simply had zero confidence in his answer because I had experienced this before. Another employee eventually showed up to help him, I then asked her the question about the refund and she said it was up to my bank when I would see the funds returned to my account. I then told the employee who had given me incorrect information it would have been better for him to say that he did not know and then ask somebody else. I have rented with Uhaul on multiple ocassions over the years. My daughter (Alexandria Major) recently rented a truck and a hitch in Norfolk Virginia and we drove all the way to Miami and actually returned the truck at this current location; this experience was pleasant on both ends. My son recently had to move from Charleston SC to Norfolk VA and we rented a truck from Enterprise. This was also a very pleasant experience. Needless to say that I am deeply disappointed in the service that I received upon returning the vehicle. The lack of professionalism and concern was nothing like I had experienced before. My wife and I will be relocating out of the state of Florida next year and based on the service that I received makes it certain we will explore other options to help us with our move. I look forward to a follow up to this comment. Thank you.

Rating:

5.0

Storage was clean and staff was friendly

Rating:

5.0

Congratulation, very good attentión AND very good pressure.

Rating:

5.0

Exelente

Rating:

3.0

Not U-HAUL's fault but the streets around the location are not ideal as there are alot of potholes and screws on the floor but the staff was very helpful

Rating:

5.0

No tengo suficientes palabras para agradecer al equipo de mudanza. Fueron profesionales, trabajadores y muy amables durante todo el proceso. No solo manejaron todo con cuidado y eficiencia, sino que además se quedaron más tiempo del acordado para asegurarse de que el trabajo quedara completamente hecho. Ese nivel de compromiso y dedicación no se ve todos los días. ¡Personas realmente increíbles, gracias por hacer que un día estresante fuera mucho más llevadero! I can't say enough great things about my moving team. They were professional, hardworking, and incredibly friendly throughout the entire process. Not only did they handle everything with care and efficiency, but they also went above and beyond by staying past our agreed time to make sure the job was fully done. That level of commitment and dedication is rare to find. Truly amazing people, thank you for making a stressful day so much smoother!

Rating:

5.0

Excellent service. Have rented from this location twice now and the service is spot on. Thanks.

Rating:

5.0

exelente atención

Rating:

5.0

Good AC control, Clean and safe!

Rating:

4.0

El camión estaba bastante limpio, sin embargo los cepillos del limpiaparabrisas estaba en malas condiciones, necesitan ser cambiados.

Rating:

5.0

Los felicito por esos baños limpios y siempre accesibles.

Rating:

5.0

Perfect

Rating:

4.0

I rented a dolly and when I went to pick it up it wasn't there, I had to buy something similar and they gave me a discount. I recommend them, but call first and check that they have everything.

Rating:

5.0

María the customer representative always very attentive and kind

Rating:

2.0

El aire acondicionado no enfría muy bien, para entregar el camión yo le puse gasolina y lo dejé como me lo habían entregado y luego ellos me cargaron $15 más porque dicen que no estaban en el nivel correcto porque tienen un jueguito de 3/4 de tanque por qué no entregan el carro Full para que se los devuelvan Full me imagino que esto se lo hacen a todo el mundo tuve muy mala experiencia

Rating:

5.0

El trato y servicio fue excelente

Rating:

5.0

The u haul location worker was very friendly and kind explaining the whole process.

Rating:

5.0

María, the Uhaul representative is always very attentive and kind. Always provide an outstanding customer service.

Rating:

5.0

Excellent customer service and timely check in and out. Truck was in Excellent condition

Rating:

5.0

Mantener el excelente trato que recibí de parte de María y el chico que me entregó el camión, todo fue rápido, claro y agradable, mil felicitaciones.

Rating:

5.0

The are fast and professional.

Rating:

5.0

Excelente servicio

Rating:

5.0

There is not safe parking for customers

Rating:

5.0

Amazing customer service took care of all my needs this place is amazing. You have Maria who is there and has a great attitude and makes this a great experience.

Rating:

3.0

The old truck was not clean at all and they were out stocked on blankets even after we purchased 2 docents which made us moved with out it. But the lady named Dayme A who take of my order was very nice and cooperative I give 5 stars to her, thank you .very much

Rating:

1.0

Have Maria removed as a associate she was unhelpful with my reservation and didn't want to do anything to resolve the problem, cause Me to call uhaul 5 times and traffic dept. Instead.

Rating:

5.0

Gracias a la amabilidad de María todo fue más rápido y con la mejor elección. Excelente

Rating:

5.0

Good customer service.

Rating:

3.0

Dear Customer Service Quality Managers at U-Haul: I wish to bring to your attention a disagreeable and impertinent incident I experienced while returning a rented van yesterday, January 24, 2025, before 5:00 PM. The store attendant reversed a large U-Haul vehicle, which he was driving, into my car, damaging the front protective grille. Not only did he fail to acknowledge the damage, but when I requested to speak with a supervisor, the individual, whom I believe is incorrectly titled as a supervisor, handled the situation by phone. This person, supposedly more trained than the frontline staff, did not accept responsibility for the damage and stated that the matter needed to be handled by the police for U-Haul's insurance to apply, and that I should be the one to call them since I am making the claim. This situation is highly disappointing, particularly for a company as large as U-Haul, which employs individuals not focused on properly serving its customers. What's worse is that we are neighbors; I am a Real Estate Agent with Keller Williams Doral, and my office is located very near. Due to this incident, I will not recommend your office to any of my contacts or friends, as it employs incompetent staff who do not take responsibility for their acts of aggression, mistreatment, and indifference towards clients.

Rating:

5.0

Had a great experience with this Uhaul location great staff, no hassles, my move was smooth! Thanks

Rating:

5.0

Everyone was very helpful and professional I will definitely use them again

Rating:

5.0

Buen servicio, excelente trato , rapidez y calidad 👌 ,mejores precios. Super

Rating:

5.0

I appreciate the helpful nature of the staff. Especially when it came to parking the truck. Thank you so much!

Rating:

5.0

Excelente

Rating:

5.0

Selected some items for rent online and were not available at store!

Rating:

5.0

Very nice…

Rating:

1.0

I was given an upstairs unit. The elevator was consistently broken which required me to make many sweaty, dangerous trips up and down the stairs. Lots of excuses from the staff and lots of extra work on my part. Fortunately, i am able bodied and not infirm or elderly with small children in tow. I submitted a complaint to corporate and seek compensation for my continued inconvenience.

Rating:

5.0

Caroline exceeded my expectations and was very helpful and kind. Thank you!

Rating:

5.0

Great service.

Rating:

3.0

I was charged 15 for a less than ounce less than 1/2 tank when I returned and no adjustment for actual miles driven. I did the virtual pick up and it was smooth. But extra charges were outrageous for a supposed 20 truck.

Rating:

5.0

Exelente

Rating:

1.0

Customer service

Rating:

2.0

I had a reservation 13 days in advance and when I was 1 hour away from picking up the truck they called me to tell me that they had no trucks available.. after several calls I found 1 Over 5 miles and they wouldn't let me drop it off anywhere else so I drove an extra 10 miles just to pick it up and return it which of course I had to pay for myself.

Rating:

5.0

Had the honor of being helped by Imir the U-Haul personal assistant. He helped me in a very quick manner and provided me with a lot of information. I was very impressed. I would recommend this location to anyone.

Rating:

5.0

María, the customer representative at the location . Always provide an outstanding customer service, very attentive and kind

Rating:

5.0

El personal de trabajoson excelente. Pero el camión la dirección necesita mantenimiento es difícil de manejar debido a que tiene desgaste la dirección. Todo estaba sucio por dentro se veía que no se lavaba hace unos cuantos meses . Los limpia parabrisas las escobillas no servían gracias que no me toco tiempo de lluvia sino me hubiera tocado esperar a que dejara de llover debido a que estaba mudando a otro estado.

Rating:

5.0

Very helpful

Rating:

5.0

Great overall experience. Will return

Rating:

4.0

Nice crew, very gentle guys there. Truck too dirty.

Rating:

5.0

Very kind staff, good services.

Rating:

1.0

Better customer service. Make sure the van your offering is safe and in driving conditions.

Rating:

5.0

Good service. To both of the employees, that were working that day. I can highly recommend it to a family, member and a friend, thank you once again for the great services.

Rating:

5.0

Good

Rating:

5.0

Maria. Was very professional and nice. Excellente job

Rating:

1.0

*** BEWARE *** Always check the Gasoline Gauge before you leave the lot. Every time I rent a Vehicle at this location, the Gasoline is ALWAYS less than what the Contract states.

Rating:

5.0

Excelente lugar. La señorita Maria hizo todo lo posible en que me sintiera en casa. Muchas gracias

Rating:

5.0

thank you very much for your services

Rating:

5.0

Entrance storage building is directly in from of a parking spot. This makes it difficult to load things into the unit

Rating:

5.0

Perfect from start to finish.

Rating:

5.0

The manager was very nice and the staff member who handled my rental was very knowledgeable and a pleasant person to speak with.

Rating:

2.0

Multiple issues with staff and unit. Issues with access hours as well.

Rating:

5.0

Amir and his team were very professional, polite, and informative. They literally made my moving experience stress-free! I would gladly recommend this U-Haul location to anyone seeking a pleasant experience regarding information on U-Haul’s many moving options and services.

Rating:

3.0

Online advertisement should be honored in store if there is a discrepancy. Other than that the service was good.

Rating:

5.0

No other comments

Rating:

1.0

Lo peor!! La mayoría de mis cosas se dañaron!! Y nadie responde!

Rating:

4.0

I had no trouble with the storage unit. My problem was with the cargo van I rented from U Haul for my son. The first day he had it, it wouldn't start. He missed his first day of work. Then it broke down 3 more times after that, leaving him stranded. I hope to receive compensation for all our troubles. Road side assistance and " traffic" and customer service were called many times. Jane Boone 24107769 Merry Christmas

Rating:

5.0

Facility and staff were very friendly all around. Would use again and again.

Rating:

5.0

great staff. clean units

Rating:

3.0

The real bad thing about this storage place is that you can’t never get in the building with your code. We have talked to the front office and they would say that’s how that facility is. We changed the code and reset it a few times and nothing …so we had to go through the door in the back ans walk to the main door and open it from inside so it’s really not even secure because that door in the back was always open and you didn't need a code. I was getting frustrating.

Rating:

5.0

Yes

Rating:

5.0

Andres was a true professional

Rating:

1.0

Terrible all around. Even more the fact that I checked out in January yet you still trying to bill me. Now it saids I moved out 4/19/2023. I will never use this location again

Rating:

2.0

Still hadn't received my credit card credit for canceled same day for showing me a locker with a lock on it.

Rating:

5.0

Great customer service by Carolina

Rating:

5.0

Kate, Haimaa, Pablo: Great assets for U haul

Rating:

5.0

I had the pleasure to be helped by Carolina and it was great. Best customer service I’ve had.

Rating:

5.0

Quiero seguir por muchos más años trabajando de la mano con Uhaul, son parte indispensable de mi negocio, gracias por permitirme estar con uds, todos estos años.

Rating:

5.0

The staff was pleasant and the facility was clean.

Rating:

5.0

The GM in that location and all the regular staff are very professional and friendly

Rating:

5.0

This guys are simply the Best hand down. Highly recommended.

Rating:

5.0

Excelente todo

Rating:

1.0

Horrible experience, was a customer for 6 years and the owner just kicks us out without warning due to a door triggering an alarm that we didn’t know about or get a warning. Floor would get flooded with water and nothing is safe in the units for that very reason, staff is not friendly at all and very disrespectful. Will never return here

Rating:

5.0

Excelente atención

Rating:

5.0

Excellent customer service Cudlo for the manager Maritza Martínez and great staff member

Rating:

5.0

Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias

Rating:

5.0

Me Issa and her team were awesome!!!!! I’ll be back for sure!!

Rating:

3.0

The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area. The young lady in the office was very pleasant. That was such a plus.

Rating:

4.0

Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!

Rating:

5.0

La manager es muy servicial y amable.

Rating:

5.0

Thank you the last year has been a great experience

Rating:

1.0

BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.

Rating:

5.0

Thanks for the great service

Rating:

2.0

I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive

Rating:

5.0

Servicio muy bueno y rapido.

Rating:

1.0

Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas

Rating:

5.0

Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.

Rating:

5.0

The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,

Rating:

2.0

I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.

Rating:

3.0

Cleaning can be better both in the storage and specially in the truck rentals.

Rating:

5.0

Willi, the GM provided excellent service.

Rating:

5.0

The guy costume service was very nice, super helpful, thank you

Rating:

5.0

Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias

Rating:

5.0

Uhaul is the most convenient place to storage every person's goods.

Rating:

5.0

Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .

Rating:

5.0

The manager is an excellent person.

Rating:

5.0

Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.

Rating:

5.0

Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!

Rating:

4.0

Service very good thanks.

Rating:

5.0

Staff very friendly and helpful.

Rating:

4.0

Bathroom never had toilet paper or paper towels

Rating:

5.0

Im happy

Rating:

5.0

EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%

Rating:

4.0

Great

Rating:

5.0

Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

Rating:

5.0

Awesome personnel, attentive and knowledgeable. Location is super convenient.

Rating:

5.0

It was excellent

Rating:

1.0

Entregue el storage y me están cobrando

Rating:

4.0

Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

Rating:

5.0

Will rent another unit whenever needed, very satisfied.

Rating:

4.0

Clean and well maintained .

Rating:

1.0

I need to talk to somebody higher authority

Rating:

3.0

Uhaul charge my account twice..left me stranded and overdraft...

Rating:

4.0

ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

Rating:

5.0

Great experience overall!

Rating:

4.0

All good thanks

Rating:

5.0

No comment but I like to say thank you!

Rating:

5.0

You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

Rating:

4.0

Only problem: No personnel in the location available for assistance in moving things to the storage facility.

Rating:

5.0

very helpful

Rating:

5.0

N/A

Rating:

3.0

Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.