Customer Reviews for U-Haul Moving & Storage of Dolphin

1,273 reviews

10895 NW 21st St   Miami, FL 33172

(305) 406-1006

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 406-1006

10895 NW 21st St
Miami, FL 33172

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Thierry D. 
Rating:
5.0

Customer did not leave a comment.

JOHN LUKE M. 
Rating:
5.0

Excellent location for very clean and well maintained vehicles!

MARIANO O. 
Rating:
5.0

I have been renting trucks and vans from this location for years and I think is excellent

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO B. 
Rating:
5.0

The general manager was very helpful and resolved all my needs.

Francisco H. 
Rating:
5.0

Excellent customer service

Eddy N. 
Rating:
5.0

Customer did not leave a comment.

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

KLAUBER W. 
Rating:
5.0

I don't have any to say where they can improve. They courteous, fast, friendly, helpful and hassle free. They even gave me a courtesy call since I did not make it on time for my reservation and the extended the reservation time for me.

BRYAN G. 
Rating:
5.0

Thanks

ROBERTO S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Super nice people.

SONYA A. 
Rating:
5.0

Customer did not leave a comment.

AHMED P. 
Rating:
5.0

Customer did not leave a comment.

ONIEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO V. 
Rating:
5.0

Just keep the good work, is my 2nd time renting at this location and the staff is very very helpful and friendly.

ABEL L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
2.0

30 minute wait in line to get the vehicle despite having a reservation; had to wait behind a walk-in that apparently had complications, there were 3 total staff members present, no one else could help? Truck interior was filthy, steering wheel sticky, touchpoints greasy by previous renter, clearly had not been cleaned at all. No parabolic mirror on the passenger side, made lane changes and reversing a nightmare. Overall not a great experience.

BASIL W. 
Rating:
5.0

Melissa, Nelson are usually quick and helpful with the process. Thanks!

JAVIER C. 
Rating:
4.0

Customer did not leave a comment.

JAVIER P. 
Rating:
5.0

All personal that assisted me was great, from the manager to the front desk.

RAMON D. 
Rating:
5.0

Customer did not leave a comment.

ANGELLY P. 
Rating:
5.0

excellent

Jonathan jAVIER F. 
Rating:
5.0

Me Issa and her team were awesome!!!!! I’ll be back for sure!!

Pedro V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA A. 
Rating:
5.0

Everything was ok but the attention of the manager was excellent.

Jorge S. 
Rating:
3.0

You need to improve client website; customer service and have a truly system of inventory. I made my reservation and paid thru the system. At the end I got the truck but not the supplies, waste time as I have to pick it up far away and no one can give a straight response

Miguel C. 
Rating:
3.0

Marissa the General Manager was very nice and very helpful. She saved this companies review due to us trying to rent online, which was a huge hassle, and double us for the van and hasn't returned the money yet.

ZACHARI V. 
Rating:
5.0

Easy quick and friendly

DEBORAH N. 
Rating:
1.0

The facility charge me wrong in both fue and “ cleaning Fee” . I have being renting Trucks for 10 rested at least and for some reason is the 2nd time that in this place that charge me wrong. I have pictures to show I returned the truck clean and with the amount of fue I received. I'm very responsible and I would admit if I did a mistake. But this isn't the case. I'm dissatisfied and disappointed. Thanks.

ANDRES L. 
Rating:
5.0

CLEAN YOUR TRUCKS BEFORE RENTING THEM.

SERGIO M. 
Rating:
4.0

Si dan la misma atención que me dieron a mi ,,para mí fueron son y serán los 1A

LUIS O. 
Rating:
5.0

Everything is perfect

Slivo S. 
Rating:
5.0

Awesome service!

Antonio A. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Excellent experience. Menissa and Nelson went out of the way to help. Thank you.

DOMENIC C. 
Rating:
1.0

They deliver the dirty car to always charge the cleaning fee. They charge a gasoline fee, which is false. This is store wants to charge fees for everything. Not recommendable. Before and after photos must be taken to have proof.

NESTOR P. 
Rating:
5.0

Customer did not leave a comment.

YASSER S. 
Rating:
5.0

There was a mixup in the times we were supposed to get our original truck (9 pm instead of am) but Melissa did a great job of accommodating us and gave us a bigger truck which was clean and suited our needs perfectly. Thank you Melissa for your exceptional customer service!

CRISTIAN A. 
Rating:
5.0

Customer did not leave a comment.

ANA S. 
Rating:
3.0

The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area. The young lady in the office was very pleasant. That was such a plus.

Nicole C.  |  Online Move In 
Rating:
3.0

Matching your fuel costs to the average rate for that locality in which the U-Haul is located. I think charging $7.00 for less than a quarter tank when the average rate in this area is about 2.87/gal at a gas station was excessive and unconscionable. I returned the vehicle with what was asked of me : “ a little under half-a-tank.”

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

Everything is good I can't complain Thanks

DANIEL G. 
Rating:
4.0

El camión presentó una falla por falta de mantenimiento y tuve q pararlo…. el cual me retardó la mudanza

FRANCISCO H. 
Rating:
5.0

Customer did not leave a comment.

LUIS D. 
Rating:
5.0

Customer did not leave a comment.

NELSON P. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO S. 
Rating:
5.0

Customer did not leave a comment.

Mariano O. 
Rating:
3.0

Customer did not leave a comment.

Madhusudhan T. 
Rating:
5.0

Great check in and out.super friendly staff

Abel L. 
Rating:
5.0

Customer did not leave a comment.

Roberto O. 
Rating:
5.0

thanks

HANUMAN B. 
Rating:
5.0

Best service. A+

ROBERT S. 
Rating:
1.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  Overall Experience 
Rating:
5.0

nothing

Daniel F. 
Rating:
4.0

Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!

jose r.  |  First Impressions 
Rating:
5.0

The salesperson is very sharp and is super efficient.

ANGEL F. 
Rating:
5.0

Customer did not leave a comment.

jose R. 
Rating:
5.0

Customer did not leave a comment.

Brayanny H. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
3.0

Customer did not leave a comment.

MARIAN P. 
Rating:
5.0

Excelente atención de la chica de la oficina Uhaul, muy eficiente, amable y profesional

JOSE G. 
Rating:
4.0

I filled the gas tank and only used a 1/4 tank. I requested a credit for the overage fuel and it was denied. The cost of the fuel was over $90. I would kindly request reconsideration of a credit. Thank you!

MARIA P. 
Rating:
3.0

There is no proper parking for customers. I had to park on the grass sidewalk of a bumpy street filled with rainwater. However, the staff was friendly and helpful.

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO Z. 
Rating:
5.0

Customer did not leave a comment.

satish B. 
Rating:
4.0

Customer did not leave a comment.

DIEGO S. 
Rating:
5.0

Customer did not leave a comment.

ANA M. 
Rating:
5.0

Customer did not leave a comment.

ANDRE C. 
Rating:
5.0

Excellent…!!!

WILKER G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

JAMIE C. 
Rating:
5.0

Customer did not leave a comment.

SEAN L. 
Rating:
5.0

Customer did not leave a comment.

AARON P. 
Rating:
4.0

More staff members.

GUILLERMO R. 
Rating:
5.0

Customer did not leave a comment.

DIEGO I. 
Rating:
5.0

Customer did not leave a comment.

JORGE H. 
Rating:
5.0

Customer did not leave a comment.

Ana S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO H. 
Rating:
5.0

The manager on site was the best.

FREUD V. 
Rating:
5.0

Menissa Martinez was fantastic! The store is the most clean and organized I have ever been in. She had 4 trucks ready for reservations by order that they were requested. Someone had requested a truck at 11pm the night before and she let him know that she did not have a truck for him even though the computer let him make a reservation. I was grateful for her and her organization! It only took 15 minutes to leave with my truck… a Uhaul world record! Thank you Menissa!

Charlyn R. 
Rating:
4.0

Everything is ok

ANDRES C. 
Rating:
3.0

Customer did not leave a comment.

Omar B. 
Rating:
5.0

The manager at this location-Melyssa was an excellent representative and very helpful. She was extremely thorough with the process and explanation of the rental. Very welcoming as well

Celiana C. 
Rating:
5.0

Customer did not leave a comment.

Deanna O. 
Rating:
3.0

Parking is an issue. Plus I had reserved a dolley and they forgot to load it in the truck. I'll just go to another Uhaul next time.

ROBERTO R. 
Rating:
5.0

Customer did not leave a comment.

JESUS B. 
Rating:
5.0

Customer did not leave a comment.

elckar M. 
Rating:
2.0

So I'm someone that hate to do reviews. But after been charged $15 for using two protection cloth that I purchased and not folding them back, it's ridiculous. They say it's in the contract in writing. Come on who reads the contract? Why not say that when your paying for it. Just a scam. Truck was old, dusty, why not get a discount for that? Get newer trucks. Make sure they are clean. Bad experience at this location. Only thing good was the young lady that took care of me at the front desk.

MUHSIN A. 
Rating:
5.0

Customer did not leave a comment.

JUAN U. 
Rating:
4.0

Customer did not leave a comment.

FAUZY H. 
Rating:
5.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

BILLY M. 
Rating:
5.0

My Front Desk Lady was amazing! She was so helpful and greeted us with such a beautiful smile! The gentleman who works with her was also very helpful. I felt at home and I will rent from this location in the future. Friendly service, very cordial, very professional and great prices. This is one of the best offices I been to in a long time.

EDDIE B. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

ROMMY F. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
5.0

La manager es muy servicial y amable.

Candido R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilmer Francisco G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Online Move In 
Rating:
4.0

Great

Abhishek S.  |  First Impressions 
No reviews have been submitted for this location.

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