Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

8332 reviews

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Provide trucks that don't have problems hitting gear when reversing

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

KAYLA W. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

BART P. 
Rating:
5.0

Great stuff

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Very friendly and so easy!! Thank you

James B. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
5.0

Todo fue perfecto

juan G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL H. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Have rented and referred friends here for over a year now. Most packing supplies are priced better than HD or Lowes. Friendly people.

Thomas B. 
Rating:
5.0

Have friendlier dropoff techs.

Bonnie T. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Nothing

CHRISTOPHER C. 
Rating:
4.0

One of the locking pins was bent on the ramp to the trailer. When I looked over the trailer I didn't notice it. It was pretty rusty and looked like it had been bent for a while. Because it was bent it didn't go all the way down and lock under the safety stop.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MARION J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Service was prompt and courteous. Pickup and return were processed quickly. Facility was clean and well organized.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

Ivan A. 
Rating:
5.0

Quick,polite,helpful great job

CAROL R. 
Rating:
5.0

Donte made the experience. Eat a special young man.

JAYSON L. 
Rating:
2.0

The trailer I rented was not well maintained. The rails were replaced with some cheap black strips that would not accommodate straps. They told me to try using rope. When I told them it was not an option they kind of relented and let me check out other trailers. None had been cleaned out the unit with good rails still had dirt, debris (screws, gaskets etc) from the previous user.

RICK L. 
Rating:
4.0

My business rents from U-Haul regularly, so we always request the emailed receipts when dropping off to save time. Over the past six month or so, it is rare that we get those, so now we have to ask your employees to go inside and print one out before leaving. Not sure what the problem is, but that should be fixed for both your employees and the customers. Other than that, this particular location is the best there is. We've been renting regularly for the past ten years and they know us by name and treat us like family.

David R. 
Rating:
4.0

Customer did not leave a comment.

Werner S. 
Rating:
5.0

Customer did not leave a comment.

SHARENA C. 
Rating:
5.0

Customer did not leave a comment.

TONY H. 
Rating:
5.0

Everything was great

LANCE S. 
Rating:
5.0

When workers are pulling the trucks out, have them check equipment for rent.. I asked for dually but was not in truck when I left the rental location. Thanks!

VICTORIA M. 
Rating:
2.0

Customer did not leave a comment.

Ava W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah P. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

All of the employees were 5 star rated in my book. The service representatives are terrible. No direct communication to the principal office.

CHARLES L. 
Rating:
5.0

U-haul did not only make it easy for me to move but also provided me with one month free storage. Great job. Keep it up!

Mensah F.  |  First Impressions 
Rating:
3.0

The truck had check engine light on for o2 sensor used 400 dollars in gas to go 900 miles then charged me extra gas when brought back with proper amount of gas in it

SHAWN I. 
Rating:
5.0

Waited in line for one minute before someone assisted me and took care of everything. Very happy with the service.

Joshua B. 
Rating:
5.0

Your staff was great. I had reserved at another location on south arizona Ave and Riggs and they overbooked the trailer not honoring my reservation. Your staff bailed me out and were very polite and helpful.

DAVID L. 
Rating:
4.0

Make sure the ratchets work

STEPHEN S. 
Rating:
3.0

Customer did not leave a comment.

Randy M. 
Rating:
2.0

I've never used a uhaul car dolly and asked for assistance making sure my car was secure. They acted like I wasn't worth their time and very rude. I asked a day prior because I took the uhaul Truck to load up and went back with the uhaul and tow vehicle to get secure. Uhaul truck windows rattled and wasn't clean. I under if I was maybe local. I drove over 2000 miles across country. I spent over $3700.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Tim E.  |  Overall Experience 
Rating:
5.0

Nothing everything was awesome service was on point .....

AARON B. 
Rating:
4.0

Customer did not leave a comment.

Jay P. 
Rating:
4.0

Again Cara and prevents and your check in system has been noticed over the years but do you have a way to go. That would help reduce lines at busy times

ERIC T. 
Rating:
3.0

Customer did not leave a comment.

PEDRO V. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA A. 
Rating:
5.0

Customer did not leave a comment.

DEANNA Z. 
Rating:
5.0

Customer did not leave a comment.

FREDDY C. 
Rating:
3.0

Understaffed and took way too long to turn our equipment in but the people were very nice and friendly and doing what they could with the staff they had!

Misty M. 
Rating:
1.0

Miserable experience. We made the order/reservation a month ago to be picked up at the uhaul location nearest to our place; a mile and a half. We showed up an hour before closing to pick up our truck and uboxes. Nothing was ready; not only that, our reservation wasn't even available. Why? No one could say other than “we don't do U-Boxes here.” No explanation for why we weren't contacted about the fact that we wouldn't be able to pick up our order at the location. “That shouldn't have happened.” They sent us to another location several miles away that supposedly had “lots of boxes.” We were able to make it about 15 minutes before closing. All they really did at this place was stare and say “not sure why they sent you to us. We have full boxes, no empty boxes.” But this place at least called someone to find empty boxes… on the other side of the East Valley. No way to make it before closing, but they said they'd have the truck and a box all ready to go at 7 the next morning. Showed up at 7 and nothing was ready. We finally got the truck and a box by 8. But the trailer wasn't hitched properly; shortly after getting our second box we hit a small bump in the road and the trailer came unhitched. Fortunately we weren't going too fast and were able to reach the shoulder. It took both of us straining to lift the trailer up and properly hitch it this time. Oh, one other thing. No one could find our pickup truck reservation because they kept on looking at the destination order instead of the origination order. “You don't have a truck reserved.” I had to keep pulling out my phone and showing them the order. Miserable and unsafe experience. No one offered much in the way of apology or offered any discount or anything to make up for making us drive all over the Mesa-Gilbert-Chandler area to pick up an order we made a month ago that U-Haul was clearly unprepared for. Three boxes (only two used) and a truck. It shouldn't be that hard.

James D. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Guy who checked me out and back in was very helpful and friendly.

Shauna S. 
Rating:
5.0

My truck want ready but I did come around 4:58pm and it was for 5o clock. But other than that thank you for the clean truck and clean equipment. It was my first time renting and I had a great experience thank you very much.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

The owner is an awesome guy! Took care of us

DANIEL M. 
Rating:
2.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Staff was excellent, very friendly and informative.

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey N. 
Rating:
2.0

Customer did not leave a comment.

THOMAS S. 
Rating:
2.0

We told the reps that the U-Haul we received the AC wasn't working and the guy said just fidget with it and it will work well that worked at first but the rest of our time using it the ac didn't work and we had to be stuck hot in this Arizona heat.

Brandelyn D. 
Rating:
3.0

The tires on the trailer were bald and broke down on a road with the Temps at 121 degrees. It took over 2 hours to get someone to answer a phone and then the internet that we had to have someone not traveling with us to make contact. After that it was 45 mins to get a great guy to change out a tire. A person said that they didn't answer the phone because they were TOO BUSY! Need a better way to get roadside assistance. Things could have been a whole lot worse. The person that I finally talked with on the road was very nice.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

MYESHA M. 
Rating:
5.0

Easy and fast drop-off location!

Scott K. 
Rating:
5.0

Excellent customer service!!!

GARET S. 
Rating:
2.0

1) very slow service! Too many customers and too few staff. 2) Tow Dolly was in ragged shape and straps/safety chains needed to be secured from dragging in the road. Very sloppy! 3) Equipment return was also way too slow and employees are reluctant to take charge. If you want people to return equipment in a tidy way, you need to provide tidy equipment! All in all, very sloppy and slow!!!

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

There seemed to be several people waiting for pickup at the Equipment Return area. The employee was very thoughtful and helped me return the trailer without waiting for others to pickup. I was very pleased with this experience.

URIAH P. 
Rating:
3.0

Customer did not leave a comment.

ANGELA P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Very smooth rental, worked well. I am very appreciative!

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARK I. 
Rating:
5.0

Customer did not leave a comment.

DALE T. 
Rating:
5.0

truck needed a brake job

DAVID K. 
Rating:
5.0

The customer service staff was great; however, the night crew (from what I was told) put me and my family at risk by not checking the trailer tires. I found one tire completely bald and at least one other (out of 4) nearly bald. This was a huge safetly issue!! Plus, there was a furniture dolly and used blankets insdie the 6x12 trailer that I did not order.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

HEIDI J. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

The checkout via mobile was tedious and the keys for the vehicle we were assigned were not to be found. It took 30 minutes to pick up the vehicle. The vehicle we ended up with had loose wires hanging down in the back.

Peter E. 
Rating:
5.0

Manager was exceptional!

KIMBERLEY M. 
Rating:
5.0

Customer did not leave a comment.

GABRELLA R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

HEIDI J. 
Rating:
5.0

I came in 15 minutes before close, with what I felt was a complicated situation. Two employees helped me out no problem. Two more people came in as they were helping me and they solved everyone’s “issues” with a smile.

andria a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARREN R. 
Rating:
5.0

Too tired to comment. Gitca U-commenter I can rent?

Scott M.  |  Online Move In 
Rating:
3.0

Everyone was good except the girl that rented me the truck to move out. She wasn’t very friend. Well rude. I was super nice to her and she wouldn’t make conversation with me but she talked to her co workers and joked with them. I washed her for a big truck and she said she didn’t have one. I found out the next day there were the big trucks. It seemed like she was trying to make my move harder than it needed to be. I had to take 5 trips in the little truck in 122 degree heat. I am 70 years old and I didn’t feel welcome at all. She had short multi colored short hair. I don’t think I will rent anything from hula again.

linda d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Very courteous and helpful staff members

CORA S. 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T. 
Rating:
5.0

Customer did not leave a comment.

GARET S. 
Rating:
5.0

Nothing

David K. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Give equipment return guys a raise

ALEEM L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
1.0

I found out when I get a trailer motorcycle then I drove shake of trailer wheel ( right side wheel is shaking ) from chandler to Dekalb for $938.34 plus credit $299 from uhaul which I paid $638.45 they suppose to pay me $299 back which it was charged one way online ( $638 )right so they should give me $339 charged for one way right but they still pay me SAME $638 !!! Uhaul are bad math and FRAUD !!! I will report to BBB and Claim to you guys without Interpreter and they don't care about right wheel shake for everyone not SAFE!!!!

AAMIR P. 
Rating:
5.0

Continue training individuals as these employees were trained and have become professional facilitators of your brand.

NATHAN G. 
Rating:
4.0

Would like to have had adjustable mirrors (15' truck). Saved us the day we rented it as we reserved with another rental place & when we went to pick up the truck, they didn't have one. Not a good thing when you gave people lined up to help move an older person from Sun City to Chandler. You guys had trucks available AND cheaper. We'll use you guys for sure next time we have to move someone!!

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

Chuck A. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Excellent vehicle, excellent service. Easy process.

PETER E. 
Rating:
1.0

First of all, I reserved online for Monday to get a trailer then they told me where I have to pick a trailer motorcycle at 2235 w McDowell Phoenix, AZ and I found out the tire has bald due of was canceled I drove 45 miles away for nothing then next Wednesday ( two days later ) got emailed or texted from Uhaul sent me another local is 1375 N Arizona Chandler AZ I got a trailer as even worst the wheel is SHAKING I drove to Chicago with my bearing pain as waste my time postponed I suppose to leave on Monday but you gave me on Wednesday as picked up a trailer with bad SHAKE of the wheel I nervous to driving all the way. I still don't APPRECIATE and if you guys give me a full refund back?

AAMIR P. 
Rating:
5.0

Customer did not leave a comment.

Tim E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  Online Move In 
Rating:
5.0

Thank you all for your excellent help when needed this past year!

Caren K.  |  Overall Experience 
Rating:
5.0

Clean, quick, convenient.

Scott E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore J.  |  Overall Experience 
Rating:
5.0

Customer service is very good and the employees are very helpful and kind

Damion E.  |  First Impressions 
Rating:
5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  First Impressions 
Rating:
5.0

Very helpful

Jessica R.  |  First Impressions 
Rating:
5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Overall Experience 
Rating:
4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando U.  |  First Impressions 
Rating:
4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  First Impressions 
Rating:
5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

linda d.  |  First Impressions 
Rating:
5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Francis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ella G.  |  First Impressions 
Rating:
5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  First Impressions 
Rating:
5.0

Great staff!

Lyle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnchadh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C.  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

ellie A.  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Overall Experience 
Rating:
5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  Overall Experience 
Rating:
3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  Overall Experience 
Rating:
3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Overall Experience 
Rating:
5.0

This is my location of choice. I always get good service.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  Online Move In 
Rating:
3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Overall Experience 
Rating:
5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  First Impressions 
Rating:
5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  First Impressions 
Rating:
5.0

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Overall Experience 
Rating:
2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Thomas M.  |  First Impressions 
Rating:
5.0

Very quick and I’m depth service

Kyller G.  |  First Impressions 
Rating:
5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  First Impressions 
Rating:
5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  First Impressions 
Rating:
1.0

My battery was stolen from my vehicle

prince m.  |  Overall Experience 
Rating:
5.0

xxxxx

KEN S.  |  Overall Experience 
Rating:
5.0

Everything was excellent

EDWARD S.  |  First Impressions 
Rating:
5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  First Impressions 
Rating:
4.0

Courteous and rapid

Gwen W.  |  First Impressions 
No reviews have been submitted for this location.

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