Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

8133 reviews

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The best customer service

SHAWNA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
2.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

DEMARCO J. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Great service!!

PATRICK F. 
Rating:
3.0

Nightmare to get in who ever scheduled to have the parking lot redone could have planned a little better maybe do part at a time.

LORRIE G. 
Rating:
5.0

Drop off very smooth in Chandler AZ - thank you!!!

Gregory W. 
Rating:
1.0

Terrible service I left very dissatisfied. I will look into Penske if I need a truck again.

NICHOLAS R. 
Rating:
2.0

Fuel not as indicated. Truck dirty inside. Windshield dirty.

BRYAN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
2.0

The Facility is OLD and the parking lot was getting redone and it was very chaotic for customers to get to the service counter due to lack of clear signage. ALSO, ALL MOST ALL NEW STAFF who were not fully trained My last visit this past year was great and this year the arrival and pick up was HORRIBLE....The saving grace was the young man helping me out when I brought the truck back. Think his name was Randall?? about 7:15pm on May 14th. HE WAS OUTSTANDING AND VERY SERVICE MINDED!!

DAVID B. 
Rating:
5.0

Clean, quick, convenient.

Scott E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JORDAN G. 
Rating:
5.0

Customer did not leave a comment.

KELLI J. 
Rating:
4.0

Improve on the number of people who are available to properly service customers who need a one-way truck. My son-in-law returned the truck, so I have no input regarding the drop off. My drop-off rating is based on talking with the personnel regarding the missed delivery date. He was very professional, understanding and courteous.

GERALD Z. 
Rating:
5.0

Customer did not leave a comment.

RENO B. 
Rating:
3.0

This was the second location I had to go to that morning. I never received notification that my location changed. They gave me a truck with a really bad tire. Didn't catch it until I was on the road. The brakes needed to be replaced also.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA B. 
Rating:
3.0

Everything was good. Customer service was also great

ROBERTO H. 
Rating:
5.0

Guy who rented me the truck and checked me back in was super nice, professional and friendly - hope his bosses see this and he is recognized!!

BRANDI S. 
Rating:
3.0

Customer did not leave a comment.

CUTLER B. 
Rating:
4.0

Customer did not leave a comment.

BELLA H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MARIA W. 
Rating:
4.0

I rented a truck knowing I would need every inch of it. The stupid dolly tied to the inside wall of the truck lost usable space and caused more work and mileage as we had to make multiple trips. It's a horrible promotional gimmick and I didn't get the truck space I paid for. Additionally, I used a quarter of a tank and was charged $25 dollars. I could not find a gas station where the truck would clear the roof. The service was fine but to incur the additional costs I did on a 24-hr rental was a racket.

BOBRA C. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Nothing, excellent service

DALE W. 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  Overall Experience 
Rating:
5.0

Great customer service

SERGIO C. 
Rating:
5.0

Customer did not leave a comment.

Dallin C. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
4.0

The AC did not work and I was moving in 95 degree Temps in Phoenix. I also got charged a cleaning fee and after hours drop fee because they didn't open until 9am.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE M. 
Rating:
4.0

The representative that I worked with did not have good customer service skills. After doing business with her, she didn't even say thank you. I believe she needs to go to customer service 101, you always think your customers they are the ones that putting food on your table. I asked her how long she's been with Uhaul and she said five years, she was very unfriendly. The vehicle I rented was a brand new vehicleAnd was excellent. The best vehicle I have ever rented with Uhaul.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

JESSI Q. 
Rating:
5.0

Customer did not leave a comment.

JAROD K. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
2.0

We had rented U-Haul trucks from this particular store a couple of times and had great customer service, never a problem or issue. Our most recent experience was the complete opposite and I truly hope that it was not due to racial profiling that made this last recent rental a nightmare. We will not be returning to this location for any of our future commercial needs.

ROBERT O. 
Rating:
5.0

Customer did not leave a comment.

VALERY K. 
Rating:
5.0

Customer did not leave a comment.

TROY L. 
Rating:
2.0

I had originally set up pick up at Scottsdale on Hayden. I ended up having to drive out to Chandler. When I got there the trailer had a bad tire on one side: a bald spot and a one inch cut in a different location. I asked the manager if he would drive a long distance on that tire and he said no. But he said he was not authorized to replace it, nor did he have a tire to replace it with. I asked if there were any other trailers in the system to use instead and he said no. I had three people lined up to help me load it and had to postpone them. I ended up having to take the trailer anyway and call your roadside service to get the tire replaced that afternoon at my home. That was three hours later but they did put a good tire on it which I appreciated. I set up this reservation a month in advance to avoid this situation but it did not seem to matter. Also frustrating was the cost of the trailer: I had rented one like it numerous times in the previous three years and this time the cost more than tripled from the most recent time. I understand costs go up after six months or a year but to have it tripled left a bad taste in my mouth, unfortunately.

CHUCK R. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Nothing good service,

Willie W. 
Rating:
5.0

Customer did not leave a comment.

Ronald s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
1.0

We will NEVER use uhaul again after the experience that we had with this move. STILL waiting for a supervisors call back and the $50 rebate and reduced price per mile we were promised because YOU screwed our reservation up on the day we needed to move. Also, the fuel gage was broken so we had to completely fill the tank regardless of the fact it stayed on 3/4 full no matter how much we drove it. HAVE A SUPERVISE CALL US ASAP. I will be happily sharing our experience with our multiple friends, family and coworkers.

Thomas O. 
Rating:
5.0

I had a very big problem with the 1-800 number and trying to reach a human to let them know I was keeping my truck for an additional day. I was not able to speak to a live person at either end. Not at the store and not on the 1-800 number, the store number feeds to the 1-800 number, and your put on an endless loop waiting to get someone to listen to your problem. I had to forgo any communication at all, for this, I give Uhaul an F-. Absolutely unacceptable. In the store, they are very specific in how they want to be contacted in an emergency or otherwise. Well if you follow those directions you are done for, your ability to communicate with your customer is in need of an extreme upgrade, and that's being nice!!!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

CIHAN D. 
Rating:
5.0

Customer did not leave a comment.

Theodore J.  |  Overall Experience 
Rating:
5.0

None. Everything was as hoped for.

Jack D. 
Rating:
5.0

All was very good. Service team unhitched the trailer within 2 minutes of our arrival. They also returned $10 back to us, because we did receive blankets that were scheduled to be in our order from the beginning, but that was due to the U-Haul computer system issues when we initial got the trailer. The trailer was solid and perfect for our journey from PA to AZ.

Scott Z. 
Rating:
4.0

Everything went great. No issues, friendly staff, all good.

Werner S. 
Rating:
5.0

Customer did not leave a comment.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Friendly, efficient, affordable! I am impressed!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Samuel V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
5.0

Online website very difficult; however in house service Manny provided great customer service

Irene B. 
Rating:
4.0

Customer did not leave a comment.

Brandon B. 
Rating:
4.0

Customer did not leave a comment.

Wade T. 
Rating:
4.0

Ryan was AMAZING. He should be training other team members.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

CEDINA A. 
Rating:
5.0

Customer did not leave a comment.

Jarrett L. 
Rating:
5.0

Customer did not leave a comment.

FRANK H. 
Rating:
5.0

Customer did not leave a comment.

JOANNE N. 
Rating:
5.0

The staff were super friendly very respectful and service was super fast. The young man that took the u-haul back in explained everything to me and explained about the payment and all and I was gone in less than ten minutes. When I rented it I was only there maybe twenty minutes would absolutely recommend this location to anyone looking to rent a u-haul.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

TINA C. 
Rating:
5.0

Rent trailer hitches, rather than have to purchase

LAURA G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
3.0

I made a reservation for a 5'x 8' trailer two days before pickup and when I showed up at my reservation time only to find that the trailer was not there. I was told that someone had not returned the trailer and I'd have to go to another location to pickup the trailer, luckily I wasn't on a tight time frame.

Brian H. 
Rating:
5.0

Quick and easy. Helpful and friendly staff

DANIEL C. 
Rating:
1.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

TERI M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

Windshield was dirty, passenger door whistled loud with windows up.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
4.0

Customer did not leave a comment.

KARMA H. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer service is very good and the employees are very helpful and kind

Damion E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Online checkout is so helpful

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS S. 
Rating:
5.0

Trailer only had tie downs on one side

ETHAN N. 
Rating:
5.0

Customer did not leave a comment.

THERESE M. 
Rating:
5.0

My blinkers didn't work on the trailer. They popped the hood and changed the spark plug. It worked. Super fast and easy and they went above and beyond. I will be back.

WHITNEY S. 
Rating:
1.0

I'll never use Uhaul again. You've lost my business for good.

JOSHUA T. 
Rating:
5.0

You guys are awesome

FRANCISCO P. 
Rating:
1.0

All items ARE WATERED DAMAGE

Karlia L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

The 5x8 trailer was very dirty outside - walls inside were dirty as well - floor was clean - seems that the techs I have picked up my last 2 trailers from do a minimum on the chain set up

SEAN M. 
Rating:
4.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY J. 
Rating:
5.0

Very helpful

Jessica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

perry L. 
Rating:
4.0

The truck I ordered had a ramp. The truck I received didn't - which creates a challenge when you're 73 with a temperamental knee. I checked in online to save time but spent almost 45 minutes at the front counter going over forms. Only one person working with a very long line of people. Not happy.

Jody S. 
Rating:
5.0

Customer did not leave a comment.

TOD G. 
Rating:
5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Overall Experience 
Rating:
4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fernando U.  |  First Impressions 
Rating:
4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  First Impressions 
Rating:
5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

linda d.  |  First Impressions 
Rating:
5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Francis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ella G.  |  First Impressions 
Rating:
5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  First Impressions 
Rating:
5.0

Great staff!

Lyle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnchadh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C.  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

ellie A.  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Overall Experience 
Rating:
5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  Overall Experience 
Rating:
3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  Overall Experience 
Rating:
3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Overall Experience 
Rating:
5.0

This is my location of choice. I always get good service.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  Online Move In 
Rating:
3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Overall Experience 
Rating:
5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  First Impressions 
Rating:
5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  First Impressions 
Rating:
5.0

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Overall Experience 
Rating:
2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Thomas M.  |  First Impressions 
Rating:
5.0

Very quick and I’m depth service

Kyller G.  |  First Impressions 
Rating:
5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  First Impressions 
Rating:
5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  First Impressions 
Rating:
1.0

My battery was stolen from my vehicle

prince m.  |  Overall Experience 
Rating:
5.0

xxxxx

KEN S.  |  Overall Experience 
Rating:
5.0

Everything was excellent

EDWARD S.  |  First Impressions 
Rating:
5.0

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Overall Experience 
Rating:
5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  First Impressions 
Rating:
5.0

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Overall Experience 
Rating:
5.0

Everything was AOKAY

Robert V.  |  Overall Experience 
Rating:
4.0

Very good, courteous and helpful staff

melissa t.  |  Overall Experience 
Rating:
5.0

Thank you

Ahmed M.  |  Overall Experience 
Rating:
5.0

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

corinne s.  |  Overall Experience 
Rating:
4.0

Thank you for your kind help.

RASHAD K.  |  First Impressions 
Rating:
5.0

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Overall Experience 
Rating:
5.0

Very convenient

brad m.  |  Overall Experience 
Rating:
5.0

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  First Impressions 
Rating:
4.0

Courteous and rapid

Gwen W.  |  First Impressions 
Rating:
5.0

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Overall Experience 
Rating:
4.0

The team was very professional and confident

marlon s.  |  First Impressions 
Rating:
5.0

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  First Impressions 
Rating:
5.0

Great customer service

Todd g.  |  Overall Experience 
Rating:
5.0

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Overall Experience 
Rating:
3.0

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Overall Experience 
Rating:
5.0

Great experience

Monique A.  |  Overall Experience 
Rating:
1.0

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Overall Experience 
Rating:
4.0

We were very happy with the staff at the Chandler location

lakeisha w.  |  Overall Experience 
Rating:
5.0

Your staff were great! And very helpful thank you.

robert d.  |  Reservation 
Rating:
5.0

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Overall Experience 
Rating:
2.0

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful from Alaska to Arizona

Robert V.  |  Reservation 
Rating:
4.0

I was satisfied with this U-Haul facility.

Kendall C.  |  Overall Experience 
Rating:
5.0

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE B.  |  Overall Experience 
Rating:
4.0

Reasonable service.

STANLEY B.  |  Overall Experience 
Rating:
1.0

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

JAMES B.  |  Overall Experience 
Rating:
2.0

I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.

MICHAEL H.  |  Overall Experience 
No reviews have been submitted for this location.

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