Customer Reviews for U-Haul Moving & Storage of Downtown Paterson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Paterson

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Jose D.
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I have rented from this location several times. Always excellent customer service!

Radames G.
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Customer did not leave a comment.

Stacey V.
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Customer did not leave a comment.

Milciades Z.
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Customer did not leave a comment.

KATHERINE C.
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Customer did not leave a comment.

leonar E.
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Customer did not leave a comment.

Pamela W.
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Customer did not leave a comment.

Joe F.
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You did not have the truck I reserved. The truck you gave me was in poor shape. Brake light kept coming on. Suspension was shot.Girl who helped me went the extra mile to get me a replacement truck.

ANGELO R.
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To many gimmicks and misleads!! Did not receive what was promised and was imprudently overcharged!!

Ramond G.
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Customer did not leave a comment.

James M.
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Great service using app. If I had to go stand in line, there was a line of 5-6 people and only one person on duty to handle them. Using the app, though, I had no problems. The truck was clean, and return was smooth (again, using the app).

Moises R.
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Great customer service “AMBER” catered to all our needs along with another gentleman sorry we forgot his name but was a great help as well. First off we want to comment the rest room was clean like no other rest room I've seen before in all honestly the entire store was so clean it just smelled fantastic made the whole process a bit smoother aesthetically because seriously who wants to move out or in its such a hassle, but our truck was given to us clean even though it was a rainy day it was still spotless and smelled great again just made the process better aesthetically. they explained the check in and check out process and the insurance policies to me and I was in and out with my truck ready to start our move no longer than 15 minutes and maybe 6 of those minutes were my questions on the pricing a bit confused at first but amber and the young man explained it and I understood the 2nd time around, ALSO this place even has STORAGE !! EXTREMELY HELPFUL AND FRIENDLY SOMETHING SOME BUSSINESSES LACK I DONT KNOW UHAUL POLICY BUT DEFINITELY A RAISE OR A BONUS WOULD BE A GREAT INVESTMENT IN THESE TOO WORKERS BECAUSE MAN THIS PLACE WAS AWESOME !! Thanks again for the help -THE ROMANS

Brooke F.
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I submitted a previous review. Please refer to that.

Steven F.
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Customer did not leave a comment.

SRI HARSHA P.
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Customer did not leave a comment.

Vadim S.
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Customer did not leave a comment.

Jennifer C. | First Impressions |
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Staff very helpful and cuteous

ZACHARY D.
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The employees were nice and the process was very quick. The truck was absolutely horrible. The truck was not clean, passenger wiper was broken off, couldn't use the windshield wiper fluid and salt was all over windshield. The truck should not have been able to be rented.

KENNETHL M.
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I wasn't able to find a trashcan and I was told that it would cost me $20 extra to put trash in the dumpster on location.. There was absolutely no trash bin nor no toilet tissue in the bathroom 2 days in a row.. The sensors for the storage area is by the elevator, so you would have to walk atleast 150 feet to the sensors so you can have lights to the storage space.. The timer on the lights to the storage rooms area is like no more than 10min, so you would have to walk that 150 feet to get the lights back on all the time... Thank you for letting me explain...

Kevin R.
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Customer did not leave a comment.

Vadim S.
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Customer did not leave a comment.

ALLAN R.
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The gear stick light that shows the letter at night need to be fix and try and supply vehicle with a full tank and have your receptionist acknowlege customers of what type petrol to refill the tank with.

Paul D.
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Great service, the 20ft. truck originally requested had to be changed to a 15ft. due to lack of availability the day prior. However, on the pickup day, a 20 ft. truck was available, and Ms. Paulino was very helpful in updating our order and ensuring we had a more suitable equipment. Overall, it was a swift and professional service.

RUDY M.
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Customer did not leave a comment.

sequita A.
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Uhaul of Paterson is to high on prices I rented a van fir an hour and paid 250 not acceptable

angie r. | First Impressions |
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Costumer service was very helpful, kind, and polite. Thank you

THOMASJ H.
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Customer did not leave a comment.

FRANCISCO F.
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I needed u supply I am very much grateful thank you have a bless day

Jessica J.
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Customer did not leave a comment.

marie L.
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Customer did not leave a comment.

SANGO WANDEDEY T.
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I was forced to return the truck to the same location that I picked it up from. I was told that there was no one way rentals. This caused me to spend more money on gas, tolls, and has negatively impacted my finances

Eduardo M.
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Staff was awesome! Very polite, informative and helpful.

ARTHUR B.
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Customer did not leave a comment.

MARTIN C.
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Customer did not leave a comment.

Nancy S.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

ENRIQUE A.
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Provide no touch pick ups

ZOLEKA J.
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Customer did not leave a comment.

JAMES C.
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Nothing

rodrigo M.
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Customer did not leave a comment.

Moises A.
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Need to improve the employees' level of professionalism

Eduardo N. | First Impressions |
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Satisfied

JORGE A.
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Thanks for your services

Jose M.
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Customer did not leave a comment.

Frank R.
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all of the personel are friendly,happy and cooperative. made my 1st uhaul experience very amazing....

RENVY H.
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The staff there was very pleasant & professional , the location was clean save.

Gerlyn O.
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Customer did not leave a comment.

OCTAVIO G.
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They charge me 21.00 extra for the van for put it back in the same they

IRIS A.
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more than 24 hours and they have not returned the difference of the service.

CESAR R.
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Customer did not leave a comment.

Jose L. | First Impressions |
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Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.

KATHERINE O.
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Customer did not leave a comment.

Edward M.
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Very professional and friendly staff.

TAQUAILA M.
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Customer did not leave a comment.

John W.
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I was overcharged

DANIEL O.
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Trailer was in bad shape. Door would not close correctly as cable mechanism would jam when door was pulled down. The right directional did not work.

Dorian B.
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Customer did not leave a comment.

tonya H.
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I know in line it's a little wait..but it's because of pandemic..

PAMELA N.
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Customer did not leave a comment.

JACONA B.
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I rented two trucks within 3 days. Today was not a good experience, I was given a truck blocked by another truck and then ask to switch the truck because they couldn't find the keys to the truck blocking the truck I was in...upon return the lady took the keys and said I would get a receipt by email I told her I didnt like suprises so I would wait, I had a friend that wanted to purchase a wardrobe box and wanted to know the difference in the sizes of the boxes and pieces and she wa given the wrong piece to the box and the sales rep had already walked of the floor and didnt want to assist although the truck was more expensive on Saturday than Thursday I do thank Uhaul for helping me make my move . Thursday staff was really profession.

Larry M. | Overall Experience |
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Customer did not leave a comment.

Maria S.
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Customer did not leave a comment.

Jackeline N.
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Customer did not leave a comment.

Arsene K.
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Customer did not leave a comment.

DEBRA F.
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Customer did not leave a comment.

Jose D.
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Excellent customer service from team member named Rodolfo.

John K.
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Customer did not leave a comment.

John V.
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The reservation was for pickup in Little Silver,NJ and actual pickup was in Paterson, NJ, over 70 miles away. Drop off was arranged for Wayne, NJ but I had to return it to Paterson. 25 miles away rather than 5 miles away. The reservation was for 60 blankets, the pickup location had only 17 blankets that were not ready for use and hand to folded after I arrived. Pickup took an hour due to not being ready for me, bay door pad lock was broken, no blankets and I had to pickup 70 miles away from where I had planned just adding more unnecessary milage to my trip. The staff at Paterson was friendly and apologetic, but I'll avoid using U-haul the next time.

JANICE W.
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Customer did not leave a comment.

JULIA M.
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Was not able to enter space lock was on door was giving different space than what I ask for

Alterik W.
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This was the worst Uhaul experience and it is Uhaul's fault not the Paterson location. First, I was charged for an additional day by Uhaul even though the Paterson location has confirmed that I returned it early. I was charged for cleaning when I cleaned the vehicle. This was the worst experience I have ever had. I will be sure to follow-up until I get my refund. Additionally, I will be letting everyone who asks know.

SEAMUS N.
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Trucks are always ready when we get there and checking out and returning is super easy.

Kyle B.
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I was assisted by Assistant Manager Amber V. She helped me to select the best vehicle for the amount of property that I would be moving and gave me detailed descriptions of the storage units that are available at this site. I will be moving soon and will definitely return to use the on-site storage facility solely based on the quality of service she provided today.

JOSEPH F.
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Customer did not leave a comment.

John K.
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Great experience every time!

Joseph L. | Overall Experience |
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Customer did not leave a comment.

Robert G.
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I booked a Sparta pickup that was changed to Paterson which was very inconvenient. The Uhaul guy there was great however I got four bags of five blankets but paid for 24.

Krista S.
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Customer did not leave a comment.

Maribel S.
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Excellent staff. Friendly, professional customer service.

Daniel S.
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They told me to leave the truck and they would close out the contact, they charged me an additional $7 for gas after I put $4 into it, and I only went 12 miles! Rip off!

John M.
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Polite and professional staff. Vehicle was clean and ready on time.

LOURDES L.
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Excellent experience. The employee was extremely helpful in helping me set up the dolly to my vehicle.

Ariel C.
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This this location is a joke the manager charged me for stuff and then give me a detailed bill I'll go back to return the truck the workers were outside arguing like they were enemies I had six trucks in front of me I'm sitting outside my truck waiting to return it the girl that accepted my truck runs over there to me with an attitude and tells me you can leave with a smart remark I don't think they don't have proper training and if they do they need better training I don't think I'll be coming back to this location the workers there are not properly taken care of customers they're in a rush and are using foul language and driving the vehicles because they're in a rush fast and dangerously coming in and out of the parking lot the manager never sent me a detailed bill of the charges that I was being billed for and for this reason I think I'm never going to use this location or maybe not U-Haul again

JONATHAN C. | First Impressions |
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👍🏽

Teodor T.
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I don't think that anything can be done to improve the service there because everything was perfect.

WILFREDO S.
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Tener mas camioncito

leudis P.
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Customer did not leave a comment.

Jerome B.
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Customer did not leave a comment.

kadeen R.
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Customer did not leave a comment.

Iris D.
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Lower the cost of the mile it cost me almost 60 dollars on the miles.to expensive n when I pick up the van the guy didn't show me wich one was the van no help at all

LOURDES L.
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Customer did not leave a comment.

NASHEEMA L.
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Customer did not leave a comment.

Erica G.
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Customer did not leave a comment.

DENISE B.
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Customer did not leave a comment.

Pedro R.
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After using and returning the truck,I personally swept and made sure it was broom swept.The worker look like he didn't want to clean or whatever they do charged me a $25 cleaning fee because he said the back cabin had Dust.My response was that didn't know I had to mop it also,totally absurd.Dust is dust and it's everywhere.

William A.
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Customer did not leave a comment.

WILLIE M.
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Excellent service and representatives

delis S.
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Customer did not leave a comment.

Britni E.
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The truck did have a hole through the metal but we were able to report that. The app did take a while to load and we weren't able to finish the process through it for pickup. However, the girl working was so great. She kept stopping what she was working on to check on us and had us come in to complete the process so we didn't have to keep waiting for the app to load. Also, there was another employee who had just been dropped off for her shift and she stopped to ask if we were doing okay or needed anything even before entering the building. The employees made this location one that stood out from others

Micheal P. | First Impressions |
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The employee was very nice and courteous.

TAMARA E.
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Give your employees the best opportunity to work in a safe environment and provide them with your support during this difficult time ket them know that they are an essential part of your business.

Jorge T.
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The staff that were working on the return were very helpful and pleasant to speak to. They made the return easy and stress free. With staff members like that I am glad to keep returning and recommending.

Samer I.
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Excellent service, location, cleanliness, drop off convenience. The girl at the counter was super friendly and professional.

Mario R.
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Customer did not leave a comment.

ALFRED M.
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Everything turned out fine.

Kyle B.
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U-Haul rep Amber Velez was very helpful with the process and went above and beyond to see that I had a good experience. I would definitely recommend this location to a friend and return for any storage or moving needs.

David F.
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Customer did not leave a comment.

Kazimierz S.
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Excellent service

Patria M. | Overall Experience |
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Customer did not leave a comment.

kimberly m. | Overall Experience |
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You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.

david s. | First Impressions |
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Customer did not leave a comment.

Nakeita H. | Overall Experience |
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Customer did not leave a comment.

Jorge B. | Overall Experience |
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Customer did not leave a comment.

Brenda M. | Overall Experience |
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I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all

Aida R. | First Impressions |
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Customer did not leave a comment.

Shà Quan H. | First Impressions |
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Great service and experience

Larry M. | First Impressions |
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Very good

Dianna R. | Overall Experience |
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No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.

angelica g. | Overall Experience |
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was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor

Alahjuan G. | First Impressions |
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Dude was cool, helpful and efficient.

jason a. | First Impressions |
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Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.

Patricia M. | Overall Experience |
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Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.

Hector R. | Overall Experience |
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Great experience from the beginning to the end!!!

Margaret M. | First Impressions |
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The young lady that helped me was wonderful and very helpful

Shà Quan H. | First Impressions |
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Great Service

No reviews have been submitted for this location.

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