Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.
Yvette T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDMOND S.
Rating:
5.0
Better visual when it comes to the rear view mirror. The gate makes it a little difficult to see through it.
JAQUILA M.
Rating:
5.0
Finally, found a perfect uhaul location. Everything and everyone just great! Love the wonderful customer service! Keep up the good work!
Mohammed A.
Rating:
5.0
Customer did not leave a comment.
TONYA B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley L.
Rating:
5.0
Customer did not leave a comment.
DAMARY F.
Rating:
5.0
La gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias
NATTASHAV B.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
JAVIER S.
Rating:
5.0
Customer did not leave a comment.
HASANI W.
Rating:
5.0
Customer did not leave a comment.
ABDULLAH A.
Rating:
5.0
One concern there was a tire Monitor check light came on, after one hour of driving, I was afraid the truck was going to leave me on the road stranded. but I make it to my destination safe.
I would strongly suggest the company to thoroughly check the trucks before renting it to the customers.
CLINTON C.
Rating:
5.0
Smooth easy experience. Thanks!
ALYSSA P.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
4.0
Besides the Price being so high...
And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!!
The Staff now are alot more Professional Caring and always there to help with any questions...
NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all👎👎👎
But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. ..
I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....
Miguel E.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERSON G.
Rating:
5.0
Customer did not leave a comment.
ARTURO F.
Rating:
5.0
Customer did not leave a comment.
ERNALDO M.
Rating:
5.0
Customer did not leave a comment.
LUIS F.
Rating:
5.0
Customer did not leave a comment.
LAWRENCE L.
Rating:
2.0
Customer did not leave a comment.
Lynnell M.
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Overall Experience
Rating:
4.0
Overall the experience was good, however it looks to me like you were never going to be able to have the trailer at my preferred dealer and you should just say that when I make the reservation. I found out the day I was picking it up that I had to drive to Paterson to get it, which wasn't in my plans for the day before I was leaving.
Michael Q.
Rating:
4.0
It seems none of your rental locations nearer Ridgewood NJ could accommodate a 26 ft truck so pick-up location was inconvenient.
ROBERT U.
Rating:
5.0
Customer did not leave a comment.
Angie G.
Rating:
5.0
The crew work as a team work
EDWARD D.
Rating:
5.0
Customer did not leave a comment.
Ismail O.
Rating:
5.0
Customer did not leave a comment.
MICHELLE H.
Rating:
4.0
Grace perez
GRACE P.
Rating:
5.0
Great and friendly staff
BELAL S.
Rating:
5.0
Customer did not leave a comment.
JULIO M.
Rating:
5.0
Customer did not leave a comment.
MICHELLE H.
Rating:
3.0
I did not have a good experience. I will say efforts were made to be helpful, however I paid for 12 Moving Blankets and they were not in the truck as expected. Which made the Move cumbersome. Trying to call U-haul when needed was very frustrating as the calls were 20 Minutes to get through. Fortunately I did pick up a card and had the Phone # of this particular center and reached someone that did make an effort to correct things, however he was not able to rectify the matter and even though he said I would not be charged for the Blankets, when I received the Bill sure enough the charges still appeared. My biggest disappointment was in U-haul Site that shows Pick Up Centers. I believe they are misleading . I chose to go with U-Haul for the convenience of the Pick Up location and was routed to a center 10 Miles away. The location for pick up switched more than 1 time as well.
FRANK A.
Rating:
1.0
I have a few complaints about this place
EDUARDO N.
Rating:
5.0
Customer did not leave a comment.
YOELIN G.
Rating:
3.0
u-Haul has always been my place to go when ever I needed a truck to rent but out of all my rental this was my second rental that I wasn't very satisfied, the truck wasn't in very good condition to many damage items interior and exterior
DAVID S.
Rating:
5.0
Customer did not leave a comment.
LAWRENCE L.
Rating:
4.0
Customer did not leave a comment.
ALI M.
Rating:
5.0
Customer did not leave a comment.
William B.
Rating:
5.0
I can't think of anything
Massimo N.
Rating:
5.0
Good customer service
LUISA C.
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
5.0
excellent
WILLIE M.
Rating:
5.0
Customer did not leave a comment.
PENNY C.
Rating:
3.0
Be more customer friendly.
ZORAIDA G.
Rating:
5.0
Customer did not leave a comment.
ARSENIO R.
Rating:
5.0
Customer did not leave a comment.
NAYISID N.
Rating:
5.0
Great. The counter person was excellent
LOUIS K.
Rating:
5.0
Excellent
IBRAIM F.
Rating:
5.0
Customer did not leave a comment.
MILAGROS B.
Rating:
5.0
Nyia was a great help
AILEENE Z.
|
Overall Experience
Rating:
5.0
Actually having the truck at the location first selected would be ideal.
It worked out for the best though. Niya (sp?) was extremely helpful and is an asset to your company. She provided excellent customer service. Please ensure she is recognized. Thank you
JAMES H.
Rating:
1.0
Hire more competent employees. There was only one person working the store when I picked up and dropped off the vehicle. My vehicle was dropped off and given to me without being sanitized. Received vehicle with less than a quarter tank of gas. No one from the uhaul store or headquarters where on the same page when they quoted me my deposit or vehicle pickup.
ALLEN C.
Rating:
3.0
Although Evan was wonderful and helpful he was working by himself so the wait was extensive
DALMARIE N.
|
First Impressions
Rating:
1.0
Stop advertising 19.99$ on your truck. This is fraud and false marketing. It is very deceiving because no one ever pay close to 20$... I thought I was paying no more than $50 with mileage considering I am only driving 30 mins round trip. My total is over $240. This is ridiculous price. Please provide fair pricing a for local people and remove the 19.99$ logo from your trucks. You should be sues for this kind of deceiving business model. Also when I booked my location online, I picked route 46 totowa ni location and someone from your main office called me 15 minutes before my pick up time and confirmed I am still picking up and never told me that there were actually no Uhaul location on the address you provided on your website. We wasted our gas running around using google and iPhone maps and both could not locate the route 46 location I choose online. We wasted our gas and one hour of our time looking for Uhaul location you gave on the website and my confirmation but there was nothing there. This is fraud. When I Checked my text, I noticed, Uhaul sent me another address in Paterson to pick up .. I never authorized this location nor did the representative who confirmed my pick up mentioned Paterson: stop running your business like this. I called customer service and long wait time but no resolution of my concern. I also tried to drop off the car by 12am with my phone but your website could not locate my location and I was unable to make my return through the phone. I am using the most up to date iPhone in the market and checked my settings and my location service and everything is working fine. I should not have to share my personal information like location from my cell phone and give you my personal data. You should check your cameras to confirm location ... please rearrange your business and do better
NAZMA B.
Rating:
5.0
A little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Glenn R.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA G.
Rating:
5.0
Customer did not leave a comment.
YANELL J.
Rating:
4.0
Tire was flat in trailer - had to drive 10 minutes to another location to get fixed. Took 45 min to fix.
Uhaul did give a $15 credit (I did not ask for) which was nice
None around at pickup location - had to call Uhaul.
Overall it is a trailer rental - the trailer did what I needed it to. Good price. Would do again (despite the few issues above)
Daniel C.
Rating:
5.0
Great Customer service.
Liz v.
|
Overall Experience
Rating:
5.0
The first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Luigia R.
|
First Impressions
Rating:
5.0
That person who helped me was very polite, kind and informative. He was very helpful. I regret not remembering his name.
ELIUT A.
Rating:
3.0
The experience in dropping off the auto transport was rough. It was a few days after the snow storm but there was black ice every where. I had to park the vehicle on the street first. We had to climb under the auto transport where the floor was icy and wet and was freezing and soak when it was done. We had to unhook the chain. There were a bunch of uhaul returns parked on the left leaving no space to slide or we would hit another vehicle. It was so full in there but I had to leave the transport in order to unload the truck.
I called the GM the night I tried to gain entrance into the uhaul storage but no one answered and the mail box was full. I had to leave the truck because I could not get it back out.
What I will say during business operation hours Mrs. Paulino was great. She personally aided me along the move in process and explained everything in detail. She was very professional and took the time to come back twice to check on me and ensure I was okay.
Luigia R.
Rating:
5.0
Customer did not leave a comment.
YANELL J.
Rating:
5.0
If they call to extend time let them know they will need a smart phone to return the equipment after business hours. Also if they need to call customer service after business hours when on hold it should give an estimated amount of time someone will be on hold. I was on hold so long since I had difficulties returning after hours and I was unsure if the customer service was 24/7 when I needed to speak to a rep.
SHEKINA C.
Rating:
5.0
Customer did not leave a comment.
Razwan A.
Rating:
4.0
Customer did not leave a comment.
Jason S.
Rating:
5.0
I was very happy with this uhaul !it started when I walked in the door and saw a very clean place,I was happy how the receptionist was very pleasant and helpful. Then when I received the vehicle it was sanitized and a nice new vehicle thanks U haul U R the best!
RONALD C.
Rating:
5.0
Customer did not leave a comment.
SHAMIKA T.
|
First Impressions
Rating:
5.0
Friendly staff. Clean facility.
SHAMIKA T.
Rating:
4.0
Customer did not leave a comment.
Sean S.
|
Overall Experience
Rating:
5.0
The manager Nayade paulino was very help full and very kind,i really will recomend people to this store cause is the best service i recive from this company,
Luis C.
Rating:
5.0
Customer did not leave a comment.
MICHELLE H.
Rating:
5.0
I have rented from this location several times. Always excellent customer service!
Jose D.
Rating:
5.0
Customer did not leave a comment.
Radames G.
Rating:
5.0
Customer did not leave a comment.
Stacey V.
Rating:
5.0
Customer did not leave a comment.
Milciades Z.
Rating:
5.0
Customer did not leave a comment.
KATHERINE C.
Rating:
3.0
Customer did not leave a comment.
leonar E.
Rating:
5.0
Customer did not leave a comment.
Pamela W.
Rating:
3.0
You did not have the truck I reserved. The truck you gave me was in poor shape. Brake light kept coming on. Suspension was shot.Girl who helped me went the extra mile to get me a replacement truck.
Joe F.
Rating:
3.0
To many gimmicks and misleads!! Did not receive what was promised and was imprudently overcharged!!
ANGELO R.
Rating:
5.0
Customer did not leave a comment.
Ramond G.
Rating:
4.0
Great service using app. If I had to go stand in line, there was a line of 5-6 people and only one person on duty to handle them. Using the app, though, I had no problems. The truck was clean, and return was smooth (again, using the app).
James M.
Rating:
5.0
Great customer service “AMBER†catered to all our needs along with another gentleman sorry we forgot his name but was a great help as well. First off we want to comment the rest room was clean like no other rest room I've seen before in all honestly the entire store was so clean it just smelled fantastic made the whole process a bit smoother aesthetically because seriously who wants to move out or in its such a hassle, but our truck was given to us clean even though it was a rainy day it was still spotless and smelled great again just made the process better aesthetically. they explained the check in and check out process and the insurance policies to me and I was in and out with my truck ready to start our move no longer than 15 minutes and maybe 6 of those minutes were my questions on the pricing a bit confused at first but amber and the young man explained it and I understood the 2nd time around, ALSO this place even has STORAGE !! EXTREMELY HELPFUL AND FRIENDLY SOMETHING SOME BUSSINESSES LACK I DONT KNOW UHAUL POLICY BUT DEFINITELY A RAISE OR A BONUS WOULD BE A GREAT INVESTMENT IN THESE TOO WORKERS BECAUSE MAN THIS PLACE WAS AWESOME !! Thanks again for the help
-THE ROMANS
Moises R.
Rating:
1.0
I submitted a previous review. Please refer to that.
Brooke F.
Rating:
5.0
Customer did not leave a comment.
Steven F.
Rating:
4.0
Customer did not leave a comment.
SRI HARSHA P.
Rating:
5.0
Customer did not leave a comment.
Vadim S.
Rating:
5.0
Staff very helpful and cuteous
Jennifer C.
|
First Impressions
Rating:
4.0
The employees were nice and the process was very quick. The truck was absolutely horrible. The truck was not clean, passenger wiper was broken off, couldn't use the windshield wiper fluid and salt was all over windshield. The truck should not have been able to be rented.
ZACHARY D.
Rating:
3.0
I wasn't able to find a trashcan and I was told that it would cost me $20 extra to put trash in the dumpster on location..
There was absolutely no trash bin nor no toilet tissue in the bathroom 2 days in a row..
The sensors for the storage area is by the elevator, so you would have to walk atleast 150 feet to the sensors so you can have lights to the storage space..
The timer on the lights to the storage rooms area is like no more than 10min, so you would have to walk that 150 feet to get the lights back on all the time...
Thank you for letting me explain...
KENNETHL M.
Rating:
5.0
Customer did not leave a comment.
Kevin R.
Rating:
5.0
Customer did not leave a comment.
Vadim S.
Rating:
5.0
The gear stick light that shows the letter at night need to be fix and try and supply vehicle with a full tank and have your receptionist acknowlege customers of what type petrol to refill the tank with.
ALLAN R.
Rating:
5.0
Great service, the 20ft. truck originally requested had to be changed to a 15ft. due to lack of availability the day prior. However, on the pickup day, a 20 ft. truck was available, and Ms. Paulino was very helpful in updating our order and ensuring we had a more suitable equipment. Overall, it was a swift and professional service.
Paul D.
Rating:
5.0
Customer did not leave a comment.
RUDY M.
Rating:
1.0
Uhaul of Paterson is to high on prices I rented a van fir an hour and paid 250 not acceptable
sequita A.
Rating:
5.0
Costumer service was very helpful, kind, and polite.
Thank you
angie r.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMASJ H.
Rating:
5.0
I needed u supply I am very much grateful thank you have a bless day
FRANCISCO F.
Rating:
5.0
Customer did not leave a comment.
Jessica J.
Rating:
5.0
Customer did not leave a comment.
marie L.
Rating:
3.0
I was forced to return the truck to the same location that I picked it up from. I was told that there was no one way rentals. This caused me to spend more money on gas, tolls, and has negatively impacted my finances
SANGO WANDEDEY T.
Rating:
5.0
Staff was awesome! Very polite, informative and helpful.
Eduardo M.
Rating:
4.0
Customer did not leave a comment.
ARTHUR B.
Rating:
5.0
Customer did not leave a comment.
MARTIN C.
Rating:
5.0
Customer did not leave a comment.
Nancy S.
Rating:
5.0
Customer did not leave a comment.
Daniel D.
Rating:
4.0
Provide no touch pick ups
ENRIQUE A.
Rating:
5.0
Customer did not leave a comment.
ZOLEKA J.
Rating:
5.0
Satisfied
Eduardo N.
|
First Impressions
Rating:
5.0
Excelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
Jose L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph L.
|
Overall Experience
Rating:
5.0
👍🏽
JONATHAN C.
|
First Impressions
Rating:
5.0
The employee was very nice and courteous.
Micheal P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patria M.
|
Overall Experience
Rating:
3.0
You guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
kimberly m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david s.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Nakeita H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge B.
|
Overall Experience
Rating:
2.0
I found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Brenda M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aida R.
|
First Impressions
Rating:
5.0
Great service and experience
Shà Quan H.
|
First Impressions
Rating:
4.0
Very good
Larry M.
|
First Impressions
Rating:
2.0
No elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.
Dianna R.
|
Overall Experience
Rating:
2.0
was not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
angelica g.
|
Overall Experience
Rating:
5.0
Dude was cool, helpful and efficient.
Alahjuan G.
|
First Impressions
Rating:
5.0
Great customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
jason a.
|
First Impressions
Rating:
2.0
Very horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Patricia M.
|
Overall Experience
Rating:
5.0
Great experience from the beginning to the end!!!
Hector R.
|
Overall Experience
Rating:
5.0
The young lady that helped me was wonderful and very helpful