Customer Reviews for U-Haul Moving & Storage of Downtown Tucson
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Downtown Tucson
Esteban A. on
The only thing would have been to show us how to use the equipment, it was not hard to figure out, but it would have been nice.
Antonio M. on
Adam provided great customer service. He called ahead of time to ensure I was still in need as I missed my appointment time. His team hooked up the trailer in the short time I was in the building signing the agreement. I strongly recommend this location. Thanks Adam for going above and beyond expectations.
Larry M. on
These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.
Mark R. on
None
Victoria S. on
Very nice staff recommending and returning customer from General manger to the cleaning lady in elevator all around great service
Denise B. on
Would be great if when a customer calls u-haul (any number), they answer the phone. Of all times I tried, I was ALWAYS on hold for 15 mins. I also don't like that they can change the pick up location on you. I also feel when picking up, the customer should be told at that time where the drop off location choices are.
judy c. on
Service was excellent from start to finish. No doubt I will recommend U-box in the future. Best part was the suggestion for extra boxes just in case and the pickup of extras not needed. You have thought of everything. Thank you.
VICTORA S. on
Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you
Briggette S. on
Nothing I can think of
GEORGE H. on
I was charged fora dozen furniture pads that I never received. Please confirm before departure.
Serena R. on
All the boxes should have sizes listed, one of my u boxes was smaller then the other two I had.
LAUREN F. on
Adam was the best! I highly recommend this storage facility.
Suzie F. on
Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.
Andrea J. on
Uhaul was dirty inside, there were black markings all over anything that touched the trailer floor. Though, we did request a different trailer than the one initially assigned to us, so is possible it wasn't completely prepped for use?
Trevor M. on
Staff was very helpful and awesome.
Daniel T. on
Drop-off was easy and done in about two minutes.
Carlos C. on
Great customer service
Lauren M. on
Very good service overall
Lorenza T. on
My concerns aren’t with the pick up location. My concerns are with the customer service representative I spoke to at the 1-800-Go-U-HAUL that changed my reservation to this location unexpectedly. This location was 20 miles from my residence when there is a U-Haul 5 minutes from my home. I would not recommend U-Haul to family/friend/others. The online feature didn’t even have my reservation so I couldn’t make changes. I had to call and wait on hold 30 minutes every time I called and was transferred to different departments because CSR didn’t know how to address my concerns. This whole experience with U-Haul has been one of my major stressors in moving from Tucson to Phoenix. I used U-Haul in 2007 and moved from Altadena, CA to Tucson, AZ and didn’t have any issues. The company has changed tremendously with the level of customer service they offer. If you truly don’t want families to experience what I’ve experienced then management needs to address customer service issues.
Talib S. on
Everything was perfect!
Lauren H. on
Nothing, great experience!
David H. on
The two gentlemen who helped me today were superb. I really can’t understate how they helped me turn a stressful situation into a resolution. We leave at 10am tomorrow and I found out around 1:30pm that we didn’t have enough ubox units. I called, and the lady who delivers ubox doesn’t work fridays. I came down, hoping for a solution, possibly to rent a truck and tow one home, but all the remaining pickups were broken. They set me up with a 10’ box truck, and took down my ubox reservation number and told me not to wait and they would set everything up while I was gone. I arrived back to waving employees in the parking lot with a ubox waiting right out front for us to transfer into. You have a singularly wonderful team working at this uhaul location, they all deserve a commendation for their helpfulness. Thank you uhaul Tucson Team.
Mark T. on
very clean
Mark T. on
It is not the location that is the problem. it's corporate.
monica l. on
Jeanne is knowledgeable and helpful in every possible way. I am very happy with all of your storage and truck rental services.
Bruce R. on
The fellow who helped me at that location went above and beyond helpful as he checked in our trailer he also removed it and walked it into place with the other trailers very courteous and friendly
Daniel H. on
This was not the location I chose when I ordered the truck. I ordered a 20ft truck from Uhaul location on Oracle in Tucson on Monday and on Thursday I'm notified via txt that my truck will be ready at N. Freeway a distance change of 6 miles further from Oracle. Overall a 8 mile distance change from my house. at $,99 per mile this change cost me an additional $16 at minimum and non explanation why the change or apology or compensation. I will think twice before i rent from Uhaul again. Lucky they did not move the location to New Mexico. The truck worked fine.
Zakary H. on
The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience
Patrick C. on
Very clean operation and quick check-in and final bill.
airiel M. on
Devin was extremely pleasant and got us on the road with the trailer very quickly!
Susan W. on
(Repeat my Phoenix comments in this Tucson box) Really great job guys!
adam f. on
This rating is for the whole experience dealing with the move from baltimore to tucson. The initial pod dropoff was a day late. Then the pickup was 2 days late. Then when we got to tucson the pod was at a location (marana?) That was not in our delivery zone so it had to be transferred to another location. The main problem is that at every step of this process i had to call and it seemed like no one at uhaul was was talking to anyone else. The people in tucson didn't even know that the pod was supposed to be delivered, or to where. How is that possible? It's on the original contract! Bottom line is that I liked the pod idea but uhaul just seemed completely disorganized and I will not use you again.
Paane N. on
The ramp on the car dolly was broken.
William G. on
Very friendly staff, ready and willing to help. Check-in was fast and easy, with no surprises! Would definitely use U-Haul services again if I ever have to move again (but hope I don’t have to!) Thanks, U-Haul!
KAREN M. on
Best experience I have ever had at a Uhaul spot. Friendliest and most accommodating check in experience ever. Wish I had discovered this location at the beginning of my daughter's year's at school in Tucson, instead of after graduation!
Thomas H. on
Why the next customer?.. How about a returning customer.. Discounts ?? I needed a small pick up truck for work for a couple days. Maybe a Smaller pick up choice for the people who rent that are not moving .. A rate of .40 a mile for those who just need a little help .. Thank you though.. I really needed the help of your truck for those few days !!!!
LAUREN F. on
Literally the best experience I’ve ever had! Thanks, Adam Conroy!
keith v. on
U-Haul people where friendly and very helpful.
Ralph K. on
Great location, very friendly service, very nice and clean equipment, good job Uhaul
Juanita S. on
I rent from Uhual A LOT! Just in the passed month, I've rented 5 separate cargo vans. The person at the counter, Adelina, was incredibly rude. It is easy to see, she is not happy with her job. She doesn't display any customer service skills or professionalism and really gives a beautiful location and an overall, wonderful company, an ugly blemish. And that was just a pick up. The next day, upon returning the equipment, an hour early and just leaving the gas station down the street. We again encountered Adelina. Speaking to us, loyal Uhaul customers, with such a rude tone. My wife was beside herself but contained her frustration, until Adelina returned from an extraordinary long inspection of the equipment with her finding the gas was short and an additional sum would have to be added to the bill. Now, I just came from the gas station like I mentioned, we put 20 miles on the van, I have never returned a vehicle mistreated or unfueled. It really is not about the money here, but when you receive that kind of customer service from a company you deal with on a constant basis, it really is a terrible feeling, a bad taste in your mouth kind of feeling. I think Uhaul has a whole is a absolutely amazing company, but this one person can and is having an adverse impact on Uhaul, she is one of the faces of your company, I would suggest changing that particular face. Jose Duarte Loyal Uhaul Customer
Alejandro R. on
Very friendly and helpful
Rebecca E. on
I reserved a truck at the Ina location, was not there when I went to pick it up. they said it was at a different location across town. I had movers sitting at my house waiting for me to get back
Alfred B. on
We scheduled to pick up at Ajo. Wasn’t happy to get there to find out we were rescheduled to this location. Our experience at both locations were good.
dennis b. on
the tire pressure monitor light was on when I went to use the truck. It didn't effect the tires or the use of the truck. Also, I let the truck sit for two days without use and it wouldn't start on the third day. We had to jump start it. I assume the battery needs replacing.
Jill M. on
Very nice and clean. Great security
Ron K. on
Friendly and professional!
David h. on
Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !
Jennifer S. on
Very friendly and helpful staff. Facility is great.
Jesse B. on
Our truck's a/c didn't work. We had to purchase a dolly instead of renting one since there were no dollys available-not the biggest issue. The guys were nice and made the process easy.
Heather S. on
I used the app to pick up my van and it was very easy!
Sarah N. on
Excellent customer service, very amiable, patient, and informative.
Lewis O. on
I'd say maybe post the accessible hours into storage area. The personnel do advise you of the hours but it slips your mind,
pamela m. on
The above comments are for UHaul corporate. Not the locations themselves.
JIM U. on
Thank you Adam
Lewis O. on
Good service ...
terry b. on
Not easy to find but it is a new facility and gps had not caught up.
Patricia C. on
U Haul personnel were very unprofessional. I received 6 different emails each containing incorrect information concerning the delivery of my two U-Box containers. From Monday May 20th 8am until Tuesday May 21 at 5pm I spent two days trying to 1) Find where my U-Boxes were .2) When I spoke to the manager in Marana,AZ,(Josh) he told me the mixup was my fault and he had it on a recorded line. I had to call your head office to find my boxes and have Moving Help deliver unpack them. Unbeknownst to me the boxes had been delivered to my storage unit on the 21st. My credit card was continually used everytime Josh sent a new email invoice. I had to block my card at a certain point due to the unauthorized charges. A manager(Andy) finally helped me late on May 21st.. I will not recommend anyone to use U Boxes in Arizona. I felt I was put under undue stress due to the
susan s. on
Not a thing. Everyone was friendly and knowledgeable. I arrived early and they started installation early too. The technician who installed my hitch (I don't remember his name!) was very nice and helpful too. Very clean and neat facility as well. I will recommend this facility!
WILLIAM H. on
The facility is very nice. The moving dollies and the employees you have were very helpful.
Jeremiah R. on
I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured
Diane H. on
Great service, nice new facilities, convenient location.
Grace L. on
Very helpful staff
vincent s. on
Nothing. The best customer service I've received in a long time. I was a few days late returning my rentals due to trip delays. They were very understanding and did everything they could to help me out. 10/10
spring m. on
Fix leaky rooftops
Rene V. on
Personnel did everything from hook up to the paperwork. Excellent service.
Tom G. on
Everything went well.
Russell R. on
Nothing location did an amazing job
Carlos A. on
Excellent customer service. Representative went above and beyond to make sure reservation was honored.
Taylor H. on
Hi I was falsely charged for extra fuel, I reached out and got no response!! This is deception is not appreciated and I will be canceling payment, writing reviews and contacting BBB
CHE W. on
Frequently use this location and the service and vehicles are always excellent.
john n. on
too many phone numbers and addresses required
Rahsheen T. on
First I received the wrong contract and on top if this the vehicle was not filled at all. The roadside assistance person who came out stated that the vehicle was bone dry. I did not get a correct contract so I did not know what was supposed to be in the fuel tank. When the vehicle stop not once but twice I thought that the vehicle was having mechanical issues but on both time because of the incorrect contact from the year 2015 that I receive we were finally told that there was no gas in the tank. The vehicle was driven from the place of pick up to the home and parked used at 11pm to start packing up the house then driven to our new home. The vehicle stop on the way back to the house in the middle of a busy road. On top of all this I get charged over 150 dollars for there mistake. So, no I will never recommend this place for business and I will be reporting them to all the agency I can for poor business practices.
camren b. on
First time great experience!!
BRANDI W. on
The general manager was quick, helpful and made me feel like I was still important even though I was just dropping off the truck. They helped make the end of my move a great experience.
Maury P. on
Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~
JOAQUIN G. on
Very attentive and informative. Great looking place!
William P. on
VERY GOOD SERVICE
Malcolm O. on
Friendly, competent and helpful.
Timothy M. on
Good rental experience with professional staff.
nicholes f. on
Na
Fidel M. on
best return experience I've had
mark m. on
Make sure that equipment meets customers needs and not put them in danger
Lauren H. on
Nothing, great experience!
Salvador A. on
Don’t change location of initial reservation without telling the customer!
Joyce G. on
Thanks for your help in our move
KELLEY M. on
The staff were all kind and helpful, thank you!
Storm H. on
Manager had everything ready for me. Painless. Excellent customer service.
Kimberly N. on
Check in was slow and inefficient. The truck would not start and we had to have someone jump us at midnight.
Diane H. on
The truck we got had many issues: the light switch broke when we tried to turn the lights on; the air conditioner either did not work or worked at full blast--no in-between; the seat would not adjust unless we pulled and pushed for at least 3 minutes--it was very stuck. The guys at our facility were very nice, though, and the location is great.
Patrick P. on
Amazing customer service! Ryan and Sam made everything so easy for us, turning this move into one of the best I've ever had. They made sure that we had everything we needed. The cargo van was the perfect size for a 1BR / studio, and drove surprisingly easy, not much different than a car. I will absolutely come back here next time! Thanks, guys!
Elvira M. on
No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira
john j. on
Very respectful, and showed concern in making sure all was well.
Mark M. on
This us a Great Place to store your belongings. The GM is Top Notch
Japheth B. on
Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!
isaac s. on
Excellent facility
Charity M. on
They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.