The equipment had an overwhelming stench and the agent did not seem to be concerned in any way.
THOMAS HCustomer Reviews for U-Haul Moving & Storage of Downtown Tucson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This DIY container move was a great experience! U-Haul made the process pretty painless and provided an abundance of pads to protect our items. The local drivers (Christine and Jenny) did a great job with the placement of my boxes at both ends. The only thing that was less than ideal was the wide swing of the U-Box door which was tricky in tight confines; a roll-up door would have worked better on the delivery site for me. Overall: Highly recommend!
Stephanie GThe best experience! Thanks, U-Haul.
Trisha KI was able to receive a truck outside of business hours but the equipment I paid for wasn’t in the truck on pickup. However, customer service was very responsive and gave me a refund for the missing equipment.
Larissa RTerrible service. Schedule to pick up from the location online said it was garunteed to be there or they give ne 50 bucks and it wasn't there we had to go to 2 different locations across town and they refused to honor the guarantee. Will not do business with uhaul again.
MCKAYLA KWhen reporting fuel level be accurate. Was told it had 1/4 tank of fuel. It was closer to 1/8th than 1/4. With the mileage these vehicles get was lucky to make it to a fueling station.
CHARLES JSo efficient and easy.
INGRID TVery easy drop off process that took less than 5 minutes. Very professional and helpful staff.
JOSEPH MThe trailer was hard to close and seemed like the rollers were not aligned.
MICHAEL RCost is to high. I feel that cost has been going up every few months.
Leyva P | Overall ExperienceThe moving truck I rented had some issues with the front end. The steering was off, the vehicle tended to pull to the right while I was driving, and at some points I had to fight the wheel because it wamted to veer over. Also, the rental truck made a lot of noise underneath the driver side tire when going over bumps. It sounded like metal-on-metal contact, grinding, and rattling. The rental truck definitely needs a new alignment and suspension parts! Also, the driver side mirror was flopping back and forth while driving. The mechanism to hold it in place was broken, causing it to not stay still. The driver side mirror also needs to be fixed! Aside from these few things, I had a good experience. All the U-Haul staff members were friendly and helpful during the process of obtaining the keys and then returning the truck back to the U-Haul center.
AARON SEthan the assistant manager was an arrogant jerk, who obviously needs training on customer service. He insisted a wiring issue was a fuse. The vehicle lights worked fine. He offered no resolutions because there was no mechanic. His body language indicated his disdain towards me as he just walked away shaking his head. He has no skills for problem solving. I repaired the converter connection on the vehicle myself. I was finally able to demonstrate the right turn was working as were all other lights. It was not a fuse! Funny thing is that hitch and wiring harness were installed by U-Haul a few years back. This was a very unpleasant and schedule wrecking delay.
RONALD FThis location canceled my Ubox delivery last minute forcing me to scramble and cancel the moving help that I had pre-paid for on the original moving date. I then had to hire new movers for the new date. This led to a delay in my departure and caused all kinds of headache, added expense due to increased hotel rates, not vacating my place on time and travel delays. The app is terrible and so is the customer service 800# to cancel moving help. It took forever to figure out issues and appeared that the internal systems didn't have the proper details of my order and became challenging for customer service reps to help resolve and took over an hour on the phone. They called me on a Memorial Day holiday to inform me of this last minute and I couldn't make other arrangements because other places were closed. Good job guys, you added tons of stress to my holiday and made the first part of my move extra stressful. 1/10 experience
Orin MI had a problem opening and closing the rear door. I was unable to open it. It got stuck halfway. Lost a day of use trying to open it. I took it back. One gentleman came out and verified a problem. He then sent out the manager who stated that I just have to slam it super hard then it’ll work. Even though it got stuck on him as well. He kinda made me feel like I was just too old and weak to operate the door. Some of the panels on the rear door had been replaced prior they did not match. He stated could not exchange it for another. There was not another one to change it with. I ended up soaking the rollers with silicone spray which seemed to help. It was a rough week in a half dealing with that trailer.
ERIC MI had made reservations for this 15' truck and car dolly well in advance, 3 1/2 weeks. This was for a trip through the desert from Tucson to Chicago. The price was quite a bit more than a similar distance trip a few years prior. I picked a full Uhaul center because I didn't want some old beat up truck to go across country. The previous trip I called a few days before and requested a newer truck because of the distance and they had no problem accommodating me. I called the location and was told it was the luck of the draw and even though he had a lower milage one he could not guarantee it. We flew in from Michigan and arrived to pick up the truck I was told that I would have to go to a different location to pick up a dolly even though they had plenty of time to get one for me(3 1/2 weeks) and there where 3 on their lot visible. When I got in the truck which was a bit rough it had 121000 miles and the engine light was on. The General manager Adam plugged in the engine analyzer and said it was an emission problem, canceled the code and said it was no problem and would not effect the truck, which is not true. I told him I was not comfortable with truck as I was going across country and through some inhospitable areas. He said what did I expect with it being a holiday weekend(which was the weekend before) and there was nothing he could do with a very unpleasant attitude. One of the employees then said I could take it to the service center nearby for an emergency trade. They did nothing after that point providing poor customer service. We arrived at the service center and was very pleasently taken care of by Maggie. She directed us to a replacement truck in much better condition and took care of the paperwork exchange. The newer truck had not been serviced yet as it was not clean and had a bit of an exhaust leak. Not having a choice at this point we took it. Then I had to go pickup the dolly. We arrived to a storage business with no attendant, I called his number no answer. I called UHaul customer service and was told he was on his way and it would be 10 minutes. After 25 minutes I called again and was directed to yet another place to pick up the dolly. Once there the transaction went ok accept i was charged the insurance fee without being asked and specifically turned down when making the reservation. At this point it had been over 2 hours getting my reserved, for 3 1/2 weeks, truck and dolly. I paid a lot for this rental and do not feel I should have had to drive anywhere to replace this truck which was in questionable condition or have to drive around to pickup a dolly. I feel I am owed some sort of refund for this unpleasant transaction.
Jeffrey NSuper friendly employees!
Tamra SThe storage facility was clean very nice. The reason why we left is the price it kept going up and just to expensive.
Luis A | Overall ExperienceExellent
Aragon C | First ImpressionsWindshield should be cleaned.
Carol BRosemary was great!
RAMIRO G | First ImpressionsKeep it up 👍
JOSEPH PBest Uhaul in Tucson by far!!!
OLIVER SCustomer service is the best
RICHARD GThey stated it was going to take an hour and half and they guy had it done in 45 minutes
TERRA SOur son moved out of the dorm alone- we love out of state. We made the reservation. He checked in online. He moved in and was too the airport. It was really as easy as advertised. It was stress free
CHRISTOPHER D | First ImpressionsYou guys are super helpful thank you for everything
Guillermo SA team of employees showed up as soon as I pulled in and proceeded to disconnect the trailer. I was in and out in about 5 minutes.
MICHAEL WVehicle had terrible odor which we had to endure for 15 hour drive. Mirrors were loose and required constant readjustment and was an actually safety hazard for any type of trip but especially a long one from Denver to tucson. It required manually rolling down the window and moving the mirror while driving. Unbelievably sketchy. To make matters worse when having to roll down the window to adjust the mirror the smell of the manure was somehow made worse. I just setup a corporate account with Uhaul and after this experience I’m left asking myself if I well ever use Uhaul again
JOSHUA JWe received friendly, expert service!
Dennis VWas told and giving paper work said it had a full tank it was just under 1/4 shy of full plus i had to add 1.5 qts of oil never had to do that before i left for a 2000 mile road trip also the truck also had a bad alignment it pulls to the right didnt really noticed it until i was driving on the freeway heading to Florida it made driving more interesting
PAUL MNice, quick, easy return.
MICHAEL DRenting the storage unit online was super easy and a pleasant experience. When my son arrived to move in items, there was no lock that was supposed to be included for free and left inside the unit. I called customer service since the office was closed and asked for them to reach out to the location and put a lock in the unit as soon as they opened. When my son arrived the next day, the lock was not there and an alarm went off when he tried to open the unit. He was told he had to pay $10 for a lock, but eventually was given one. He was also told there is a keypad to use to avoid the alarm going off. When he asked about the location of the keypad, he was told to look at a map instead of being shown where it is.
Mary M | Online Move InAll good
RALPH JEvery aspect was top notch This is the only location in the greater Tucson Az area I will use. Excellent customer service and care. These people deserve a pay raise
RANDY RAs awesome as ever.
Steven JGreat customer service
DIANE B | Overall ExperienceVery professional and friendly. Took care of business and got us on our way.
Scott CPrompt, efficient, great service.
Veronica KThis location is the best ANYWHERE. They always have what I need available, reservations are kept, check-in and returns are always smooth, everyone is friendly and helpful. This is the BEST location anywhere, I mean it!
Robert GPrior renter was a smoker and unfortunately, I had the nauseating experience of breathing that pulmonary excrement which was infused in the AC and ventilation ducts for the entire 1,000 journey. I am sure they “opened the windows “ when they smoked as a supreme act of “they will never notice “. Really?!?! I realize UHaul has no control over the entitled inconsideration of prior renters. Nonetheless, the equipment was otherwise clean and well maintained prior to my pickup
DENNIS FThank for everything
GERALD RI’m eating this on my one interaction with the facility. It was to facilitate a fellow veteran who got convicted and was looking for another apartment.
CHRISTOPHER L | Overall ExperienceVery easy drop off, friendly also!
Kent HThank you for all your help and for having excellent customer service! If I ever need storage again, I will be sure to come back here!
Tiffany C | Overall ExperienceDon't say we can change the orders online, because we can't we can only cancel online. I had to call whenever they were hangups and go through the automated system. That doesn't understand what I need requires a human, in order to make a change!
JEANNINE FVery rude/poor customer service.
HANNAH R | Overall ExperienceOn the phone I was told it was relatively easy to reschedule pick up and drop off times. However when attempting to do that, I realized the locations really have hard schedules with very limited flexibility
Dorsey BGreat customer service, very friendly staff, very accommodating. Thank you
Maria B | Overall ExperienceI always rent from the Uhaul at 450 N. Freeway because it's fast, easy and convenient.
MICHELLE TThank you for all your help and hospitality very nice and respectful gentleman. This sit you down and they explain to you everything but they're going to do and very generous I would recommend to anyone thank you for all your help Norma Pinedo.
NORMA PThe staff were efficient and speedy for my return. Very friendly, too. I would highly recommend this location in Tucson.
ANTHONY SUnfriendly and not helpful towards our storage/return situation. One team member eventually helped us however the experience overall was poor.
HANNAH R | First ImpressionsI just wanted to say that my family and I were always treated with the greatest respect! When my family went through all these difficult times you always understood and worked with us! Thank you for that! My Mom has referred a few families who moved downtown! Adam and Elaine, you are two truly amazing people! Your staff doesn’t disappoint either! Thanks
Daniella A | Overall ExperienceIve used 450 freeway location a few times. Everytime has been a pleasant experience, I highly recommend Uhaul, they were helpful in multiple circumstances I am dealing with pricing was fair and simple. No upselling or pushiness my hat goes off to the team this location employs 👍💯👍👍👍
JASON J | First ImpressionsExcellent Customer service!!! I had reserved a truck on line to include 2 floor dollies. On the pick up date, the location did not have any dollies to rent. Long story short, the sales associate made up for it and I was satisfied with the outcome. I also had a question and it was promptly answered and correct information was given when i called the number given to me. I have rented from U-HAUL in the past and have never been disappointed. 5 stars all the way!!!
CARLOS AThe best place
DIANA PThis location didn't have the extra equipment I ordered and when I asked about it I was told "That sucks I don't know what you want me to do about it". Maybe train your employees to have a better additude when I comes to helping customers and when someone orders equipment 4 days in advance maybe try to make sure the equipment is there and ready when it's suppose to be.
ALEXANDER KClerk was very helpful!!!
KATHERINE R | First ImpressionsThis U-Haul location is an excellent place to rent or store your belongings. The staff is very helpful and friendly and you can feel that they really appreciate your business. The general manager Adam was also was very helpful with all my questions that I asked. We noticed the storage areas were very clean and plenty of rolling carts were available. I would highly recommend this U-Haul to everyone. Thanks for everything,
Frankie S | Overall ExperienceAmazing
Miguel L | Overall ExperienceCheck in was super easy and fast. Staff was busy but very accommodating. Thanks for making it stress free!!
Jason S | First ImpressionsGreat customer service very friendly
DIANE B | First ImpressionsAll staff were professional and helpful as needed.
Stephen B | Overall ExperienceMost Definitely will tell people.Everyone is so Very helpful and Kind
RHONDA G | Overall ExperienceI was extremely disappointed that Uhaul did not tell me that the truck I had rented did not have a ball extended out far enough to attach to an Aframe consumer grade flatbed trailer. I wound up wasting $700 on a rental that didn't work. The staff was great but they wasted a lot of my money by not asking me the type of connection.
Jon B | Overall ExperienceEverything its great but wish you could have access to the storage units 24/7 without requesting after hours.
Juan P | Overall ExperienceAdam runs a clean, efficient and friendly U Haul storage facility. He does everything he can to make sure customers have the unit(s) that best fit their needs.
Janine S | Overall ExperienceGood people who makes great customer service. Location very convenient for me. I will rent again at Tucson downtown location.
Jesus L | Overall ExperienceGood job
RAYMOND R | Overall ExperienceGreat location, easy to use. Friendly staff.
JOHN M | Overall ExperienceGreat customer service!
SCOTT G | Overall ExperienceI rented my storage coming from vegas to tucson they really took care of me from the time I left with my uhaul to the time i touched tucson az with my storage, at anytime they were there to help me with a great attitude and ready to help. I wish I could remember his name , but as a single mom this worker helped me even move in from one storage to another. Thank you for making my moving experience as easy as possible! Will be returning again if Im in need
Sierra S | Overall ExperienceVery convenient location . Thank you .
MELVA P | Overall ExperienceElaine is amazing!
MONICA S | Overall ExperienceEmployee “Jerret” was very unhelpful and rude in addition supplied wrong information and lied about this. Employee “Rose Marie” was very helpful and polite.
manuel s | First ImpressionsELANE was very helpful and courtesy.
fred r | Overall ExperienceThey were very helpful very nice. I love this location because of the employees there.
Michael E | First ImpressionsGreat Customer Service!
NORMA M | First ImpressionsGreat customer! Thank you
SCOTT G | First ImpressionsThis was my second time using this location for storage and all of my experiences were awesome!
Hugo K | Overall ExperienceI recommend it to my cousin
Natalie S | Overall ExperienceThe employees were awesome!
Hugo K | First ImpressionsAdam and his team are excellent. Highly recommend...
Paul B | Overall ExperienceAdam, Elaine, and staff are always a pleasure to work with. Facility and rental cars are always in clean and accessible.
Guillermo R | Overall ExperienceYour staff was very helpful and polite professional I give a big thumbs up to them well done keep up the amazing job
Joe G | Overall ExperienceThe crew at 450 N Freeway awesome crew.
Steven A | Overall ExperienceI would like to commend Carly for her customer service and professionalism in being able to secure me a rental of the 10’ft truck that I used yesterday afternoon for moving from one facility that was 5.4 miles from my home to my brand new storage unit which is only 1.8 miles from my home. The rest of the staff was quite helpful to my needs especially when using the key access for the storage unit that I rented. Much appreciated!
Sabrina B | First ImpressionsIt was a really rough time to do this my daughter had passed away I had to bring her apartment back to Tucson I want to thank the boys that help me return the truck very sweet very professional and I give them an attaboy thank you for making it easy for me, they were also very good looking
Natalie S | First ImpressionsVery nice staff
Norma G | First ImpressionsWe stored some of our kids stuff over the summer during college and this was perfect. Indoor storage, secure, easy to use and the check out process at the end was fast and easy.
Ellen C | Overall ExperienceI like the people-2-people interactions just fine ... except for the wait when times are busy. The U-Haul app sucks, though. Apparently, no quality control.
Carol V | First ImpressionsStaff was very helpful when I needed help.
Maria m | Overall ExperienceWas lied about when I had access to my unit. Had to keep van overnight and will probably be overcharged.
Petros H | First ImpressionsI am very thankful to Elaine, storage manager, for helping me acquire a 5 x 10 unit when I was downsizing from a 10 x 10 unit! amazingly Elaine was able to help another customer upsize to a 10 x 10 which I just came out of from her 5 x 10! Thank you Elaine!
Ronald B | First Impressionsclean, friendly, and a welcoming environment.
JAVIER M | Overall ExperienceElaine is the best!
MONICA S | First Impressionsone issue trying to enter today @ 5: kept being denied. I have medication I need. Waited till 7am got in no problem. This was not cool don’t know why do you.
Michael D | First ImpressionsOnly thing I noticed was that if I wanted to downsize for a 10 x 10, it went from 165 to 100 it seems a 5 x 5 ishould be half the price of a 10 x 10
Tucson M | Overall ExperienceI have used your services a few times and each time I’ve been very pleased!
Norma G | Overall ExperienceThe inly complaint I have is they put my wrong email in my account. Other then that it was a good experience
Jazmein s | First ImpressionsGreat business experience and excellent customer service! Thank you team!
Sam N | Overall ExperienceSorry i had to vacant rental went up 😏
Rosio P | Overall ExperienceThe staff there are amazing they are friendly And helpful.
Delicia L | First ImpressionsThere's a problem with the alarm going off too often it really hurts my ears and it aggravates a condition I have called tinnitus so I have to wear sound canceling headphones when I go over there
Alexandra M | Overall Experience"Top Notch"!!! "No Need To Look Anywhere Else"!!! "Price, Staff, Perfect"!!!
GILBERT O | Overall ExperienceAbsolutely made the experience easy and fast
JEANEEN L | First ImpressionsAdam was very helpful
Rick R | First ImpressionsGreat experience with U-haul overall. Security concern is the reason I don’t give 5 stars. It’s simply because visiting my storage as a woman on my own I didn’t always feel comfortable. This could be improved with a locked gate around the storage lot accessible with the key. Otherwise the system you have is convenient and accommodating with friendly staff, great process that was quick and easy to start and end service. Thank you!
LESLIE S | Overall ExperienceI rented the unit believing it had 24 hour access which is what I need at this time because I'm having to move in an urgent fashion and I have yet to be able to even get to my unit due to my request for 24 access not being granted. This is the 3rd day in a row that I have not received this access as requested and now I'm truly stuck in a bind. I have to get my move completed immediately and I have to return the uhail truck I rented. I cannot do either because it's currently full because I cannot seem to unload it. I've scanned the QR code as directed and each day it said campaign was full. I've messaged the facility manager 3 times and have yet to receive a response. I also spoke with u-haul customer service. Why is this so difficult? I'm truly frustrated and disappointed.
Penelope M | Online Move InIn my time of need they were there. Excellent.
John S | Overall ExperienceIt is 2024 and Uhaul cannot figure out how to charge people for partial month rent or pro-rate the rent based on a 12 day stay? I got charged a full month rent for a unit on Jan18, vacated the unit on Jan 31, and was told UHaul computers are not capable of refunding unused days. I’m going to call BS on that one too. Uhaul charges customers who are paying premium prices using their storage facilities and renting their trucks to throw trash in their trash bins? I’m going to call BS on that one also. The mob would be proud of the racket that UHaul has set up. There are nowhere near enough dollies and carts set up for folks to use for the size of the facility . The only reason I left an “average” rating is because the facility itself is very nice and clean.
Kenneth P | Overall ExperienceThank you so much for the amazing service provided for me! The storage space was very clean .. no bugs or dust seen on my boxes in the storage facility ! Courteous employees both at the facility as well as on the phone. I always get good service when needed! Truck rental went on smoothly . This UHaul location is the best one I had ever experienced . Keep up the good work! I truly appreciate all of you for your outstanding service and kind help!
Rosmini W | Overall ExperienceFast,clean and easy!
DONALD P | Overall ExperienceI recommend your place to anyone looking for a storage facility. Thank you for the great service.
Jeffrey F | Overall ExperienceEthan was very helpful and made my move in smooth. He answered all my questions.
Frankie S | Online Move InStudent discount would be great or at least a get one month free or a coupon for another time we need to use thank you overall great and successful transition
Ana G | Overall ExperienceThe storage manager was amazing & helped me when I didn’t know what I was doing. Patient and kind.
Shari T | Overall ExperienceRental was getting to costly.
Susan M | Overall ExperienceBest in the West
Catherine T | First ImpressionsThank you
harvey f | Overall ExperienceFriendly andvery informative ,appreciated all your help
harvey f | First Impressionsoverall great experience, but i want to especially acknowledge the staff. i had the good fortune of working with Jaron each time i needed something (checking a truck in, moving into the storage space, and checking a truck out). you guys are lucky to have him: he's friendly, knowledgeable, efficient, and the definition of excellent customer service.
Robert A | Overall ExperienceThank you I love this place 👍🏻
Loida V | First ImpressionsAdam and his team are always a pleasure whether it’s needing a storage unit, truck or trailer. Always accommodating and easy to work with. Everyone is usually smiling when I’m there. Keep up the good work and will definitely continue to use Adam and his facility for all my moving and storage needs. Highly recommended!!
MATTHEW G | Overall ExperienceNever could get auto pay set up, causing Late.fees
Kieran J | Overall ExperienceQuick and easy storage manager was very polite and professional 😊
Diane A | First ImpressionsPricing was just getting a little hight epically for someone who spent 4 years there. Maybe consider some kind of price decrease as the amount of time/ payment history goes on.
Steven B | Overall ExperienceGreat place
Albert D | First ImpressionsGreat experience! With how long you store items it does get expensive especially for several months
Delaney F | Overall ExperienceThe staff was knowledgeable and wonderful. Thank you for taking the time to help me out
Joseph R | First ImpressionsThe location, the availability, and the staff at this location are wonderful! If I need a rental in the future, I will definitely be back.
Robert G | Overall ExperienceBeat Uhaul experience I ever had. Staff was friendly, knowledgeable and the facility was spotless.
Brian R | Overall ExperienceThis was one of the cleanest and well run Uhaul facilities we have ever used. The staff was exceptionally helpful and positive.
Christa M | Overall ExperiencePricey
Hannah T | Overall ExperienceWe rented a truck and a storage unit! The process was super smooth and fast. The U haul representative was super courteous.
MARCO M | First Impressions:)
Vivian G | Overall ExperienceUnit was filled with alive bugs and rat feces. Took my stuff elsewhere.
Dylan R | Overall ExperienceThe staff was excellent to work with and facilities well maintained
Becky E | Overall ExperienceStage v were amazing and the facility is convenient, clean and secure
JOHN M | First ImpressionsI've had my belongings here for years, never had any issues. The staff was always so understanding and extremely helpful throughout. They truly took care of me with my initial move it and again, with my move out.
Marilyn B | Overall ExperienceGreat customer service and communication
Anthony Z | First ImpressionsAll staff members.we’re very helpful and the lady person who cleans the restrooms I really appreciate the cleaning she’s done thanks to all 🤩
MARIA D | Overall ExperienceVery friendly and clean
LINDA T | First ImpressionsThe faculty was so friendly and helpful.
Laurie M | Overall ExperienceVery helpful staff
Ruben V | Overall ExperienceExcellent.
susan h | First ImpressionsStorage and everyone that works there is awesome!
DANIEL N | Overall ExperienceThe service was excellent!
Connie S | First ImpressionsGreat customer service! Clean, clean, clean! I’m
Roy E | First ImpressionsThe facility is always clean and smelling good. No issues 👍👍
ADRIAN R | First ImpressionsThe place is always clean the staff are nice and helpful.
Angela H | First ImpressionsStaff is very helpful
Madeline S | First ImpressionsClean facility and secure
Gregory b | First ImpressionsThere was a mouse trap with mouse poison in the unit when we went to move in. Was very gross and didn't appreciate it as someone helping me move picked it up thinking someone left something in the unit.
Sarah C | Online Move InVery friendly staff, easy access 24-7, clean and tidy. I would recommend
James B | Overall ExperienceVery fast service. Easy quick check in and check out process. Plenty of staff to help. Getting free one month storage space is extra bonus. Don’t know any other storage unit facility that has ever offered that to me. Will definitely be coming back to uhaul in future. Reliable. Consistent the best
michael s | Overall ExperienceThis location is well managed and very secure. I can assure you they offer great service for your money because I did my research!
ronald h | Overall ExperienceI was unable to pay due to dealing with a lot hard times and inpatient stays at the VA. I pretty much thought all my stuff was gone but I was allowed to get all my stuff out at no charge and I am forever grateful.
SEAN P | Overall ExperienceEveryone was so pleasant and helpful! Great experience from start to finish ⭐⭐⭐⭐⭐
HEATHER F | First ImpressionsI was very satisfied and appreciative of management they are true professionals!!
ADAN F | Overall ExperienceThese guys are great! So glad I'm at the location
Sarah R | First ImpressionsKey cards stopped working but was always able to access my things.
Lori S | Overall ExperienceGreat place to storage stuff, I got the storage unit since 2019, I left it because I just moved in to a place where I can have everything with me. The staff is great, the facilities are awesome, when picked my stuff up everything was as good as when I left them there.
Carlos P | Overall ExperienceThank you. Your staff is helpful and friendly. The only thing I would suggest is the location and name of the drop off sites be easily available to every employee. Thanks again for the great service.
Mary M | Overall ExperienceOn-line reservation great. Staff answered all my questions. Super clean facility. A smooth process.
Andrew W | First ImpressionsThe female manager is very friendly and helpful. She has great customer service skill.
Louis L | First ImpressionsEileen was the best manager I’ve ever dealt with thank you
ANTONIO R | Overall ExperienceAdam and his team are top-notch! This is the only UHaul location I will use.
Dante C | First ImpressionsFriendly and helpful
Teresita T | Overall ExperienceAdam went above beyond to take care of all my needs. Facility was always clean and well maintained.
Dagmar S | Overall ExperienceClean secure facility and nice people
George R | Overall ExperienceFriendly and patient staff. Really nice facilities as well.
Daniel C | Online Move InI can’t remember the man’s name that helped me with a box I couldn’t lift. ABOVE AND BEYOND! Thank you so much The staff have always been professional and helpful. I’ve rented trailers and a space. Every experience has been positive and appreciated
Sierra P | Overall ExperienceVery good customer service and answered all of my questions.
Robert M | First ImpressionsVery quick and easy to close out my contract
George C | Overall ExperienceLoved it. Best storage place ever.
Janice G | Overall ExperienceStaff is very friendly and helpful. Location is convenient, organized and well kept. The storage units are clean and secure.
Evelin R | First ImpressionsClean, nice and friendly!!
Teresita T | First ImpressionsExcellent service, clean and reliable every time I have used this location.
Wade F | Overall ExperienceI been a UHaul customer almost since they went into business. And the full- service stores always have offered and deliver what they promise.
Irma-Kitty T | First ImpressionsNone
CHARLES L | First ImpressionsSince April of 2021, uhaul raised rent 4 times from 79.95 to 89.95. Will never use uhaul for storage. Great for truck rental
David S | Overall ExperienceGreat, prompt and efficient service
CYRUS G | First ImpressionsThank you!
LUPITA M | Overall ExperienceDid not know about the alarm system. I had to ask a maintenance worker how it functioned
Karina A | Online Move InThe two ladies that work there are awesome! Sorry, didn’t get their names
Lisa M | Online Move InAlways friendly service with a smile and great communication
James B | First ImpressionsOffice hours could be better reiterated, especially when moving in or out or for support. Everyone at this location was nice, accomodating, and willing to help. Inside was clean. Cleaning people were on top of it and even cleaned items that we were still using but quickly apologized and got it back to us.
Nicole V | Overall ExperienceMy experience at this location was so easy and convenient. Every employee that I dealt with was efficient, professional and friendly. I would absolutely use this location again for storage or truck rental if I have the need.
Monica J | Overall ExperienceGreat Experience!
Lisa D | Overall ExperienceI ❤️ uhaul
CONSTANCE P | First ImpressionsThis facility was an awesome place to have our daughter’s possessions stored for three years while she has been at U of Arizona. I would highly recommend this storage facility!!
Kelly B | Overall ExperienceWe’ll run and very efficient. The storage facility was very clean, and the manager very pleasant!
George S | Overall ExperienceGracias por su atención y paciencia. Me apoyaron mucho y fue muy apreciable su tiempo
alejandra f | First ImpressionsGreat facility. Easy access and great employees.
Lisa D | First ImpressionsWould be better if the facility is accessible 24/7
Nipuna W | Overall ExperienceJesus Loya was a great worker who got my situation handled perfectly
wolf g | First ImpressionsVery helpful staff, very quick and efficient process
NATHAN H | First ImpressionsThey did an amazing job getting me checked in and accommodating as much as they could. It is frustrating there are many processes/procedures not laid out very well until you talk to employees at Uhaul. The customer service number is a very long hold and received conflicting information.
Nicole V | First ImpressionsAdam and his team were fantastic, I moved into the storage facility October 2020 until now and during that time my questions were always answered the facility always looked great and all the staff were friendly. If you have Storage needs I would highly recommend this facility. Very Clean and Secure!!
John C | Overall ExperienceWould def rent here again if the need arose. Everything was super convenient and simple to use. The office staff were very helpful and accommodating!!
Nicholas W | Overall ExperienceIt's a storage facility. There is only so much that can be done.
Carol V | Overall ExperienceI did not appreciate the rates being raised after the 1st month. It’s a storage unit not an apartment
Laura W | Overall ExperienceThanks excellent service
Lydia G | First ImpressionsVERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 🧚🏾
Robinette S | Overall ExperienceAdam goes above and beyond my expectations… Excellent facility and managed so well.
Dagmar S | First ImpressionsStaff was very helpful and professional. If I ever need a storage unit again, I will go to this location!
Cynthia F | Overall ExperienceEveryone we came in contact with was friendly, accommodating and very professional.
Kimberly P | First ImpressionsGreat experience. Would not think twice to use this place again.
jason k | Overall ExperienceJust before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I’d be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It’s been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I’m a homeowner! ~ Thanks, UHaul!!!
Maria C | Overall ExperienceTook three times for them to cancel my unit still waiting on the refund.
Christopher F | Overall ExperienceThank to the manager there for putting up with my stuff lol great customer service
Mable L | Overall ExperienceNever one issue from start to finish. I will do business with them in the future.
Destinee W | Overall ExperienceI was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.
LAURIE B | Overall ExperienceGreat all around no cap
Raymond W | First ImpressionsThe initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.
James J | Overall ExperienceThis facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.
Melanie B | Overall ExperienceEveryone was very helpful!
Conney B | First ImpressionsThis U-Haul site is awesome! Very, very clean and well lit for safety at all hours. All the staff is friendly and helpful and they will make sure that your U-Haul experience is a positive one! Great customer service! 10 Stars for sure! **********
KRISTA N | Overall ExperienceBest uhaul experience. Staff was very helpful and saved me from missing out on an available unit. Thank you so much
David K | First ImpressionsBank of lights in my hall were out about 50% of the time I was renting. Temperature and humidity were not kept at promised levels. One one occasion I was trying to access during regular access hours, after the office was closed. Doors were locked, and no one answered the after hours number from numerous calls from another customer and myself. Rate was cheapest in town, facility easy to navigate.
JARED F | Overall ExperienceThe ease of accessing the facility and the floors, appropriately was very much appreciated.
PHIL L | Overall ExperienceNo
Donn S | First ImpressionsSuper quick and easy to start contract and access my space!
Lindsay N | First ImpressionsI recently was at a different storage unit. This one is far beyond superior! In. Every. Way. Thank you.
Dhyana W | First ImpressionsJose has excellent customer service!! The employees are friendly and would help me in every way possible.
LOURDES R | Overall ExperienceThe person who checked me in was in a hurry. Did not explain the process of getting in and out of the building clearly. I sat off the alarm twice before another person helped me. Also I signed up online and it showed that my first month was free. The check in guy just shrugged it off telling me "We don't do that." when I bought it to his attention. How do I get my money back?
James J | First ImpressionsAdam went above and beyond in helping us.
MARLO C | First ImpressionsCool u-haul, bathrooms weren’t working
Fernando A | Overall ExperienceNice facility. Friendly and efficient workers
KAy D | Overall ExperienceVery clean, great customer service..
Maria T | First ImpressionsAwesome staff ! Friendly and helpful. Thank you!
Lisa V | First ImpressionsPricing very reasonable for my needs
MARIA D | First ImpressionsGM very kind and helpful, his staff could use improvement on communication and courtesy. Otherwise all other interaction was good. The customer service temp recommended this location.
Robert V | Overall ExperienceGreat staff…..Jenna was Terrific in Helping me, Thank you for a job well done
Joseph R | First ImpressionsI had a container here for a few years. This facility was always clean, my belongings were always safe. I forgot to lock my unit one time and they put a lock until I was able to return to relock mine. The alarms, cameras and associates all make this place safe.
Clarissa T | Overall ExperienceAdam was great, he was present and efficient and engaged always. Jenna was the same. They were courteous and helpful at all times. A great experience for a stressful time. You have two Excellent employees with Adam and Jenna.
Dagmar S | Overall ExperienceVery clean and well ran
Frank I | First ImpressionsThe manager was excellent and made this part of moving across the country a little less stressful! Thank you! The staff was also incredibly friendly. Great job!
William F | First ImpressionsWhen I was in Texas I felt secure that my belongs where safe. Adam, Jenna, Eline,.and the staff where extremely nice to me.. I pray that others also feel this way about the staff at Uhaul on St Mary's. Thank you.
ester w | Overall ExperienceThanks for helping us find a very short notice storage unit! It was quick & easy. Very wonderful staff at freeway location. 👍 Very clean & secure units worth the price.
Leticia R | First ImpressionsI’ve had good experiences here in the past, but this time the employees were not helpful. The room I reserved online was no longer available, they did not honor my first month free offer, didn’t open up the storage room (break the plastic tie), and locked the main entrance while we were in mid-trip with our cargo.
sabine h | First ImpressionsThe staff at this location were always so helpful.. Jenna. Adam and Jerry thank you all so much.
PAULA B | Overall ExperienceVery nice people to work with, will definitely rent there again 👍
debby m | Overall ExperienceIt is a great location. Clean facilities. Only negatives are that you need more elevators and ample parking is lacking.
Carmen C | Overall ExperienceWas charged a late fee after only 23 days of use, did not move in for 7 days after reservation and they were aware of it. Was charged for a full month on the last month when only used it a couple of days. I guess I ended up paying for the free month that I was to get.
Hernan G | Overall Experiencevery clean areas but a lot of bugs were found in my storage unit
Shannon H | Overall ExperienceOutstanding operation!
Charles B | First ImpressionsNice and clean everyone that works there was friendly thank you uhaul group for all you do.
Armando L | Overall ExperienceSuper helpful employees very up to date and modern facilities. Good selection of trucks and trailers. We liked that this location had storage units for rent which made it very convenient for us when we moved here.
Tony M | Overall ExperienceAdam and his team were great ! Their customer service was amazing, very helpful and accommodating . I would highly recommend them.
Lisa N | First ImpressionsYour lack of ability to make reservations are lacking. When you make a reservation you make sure to have everything available for your customers. I have been with you for two years...walking into my storage area and finding homeless people inside and locking themselves in the bathrooms. After speaking to your staff nothing was done about it. You employes in fact just shrug their shoulders when I told him. When I paid for a storage unit, climate control and yet I walk in and its about 90 degrees. Is that temperature controlled? I have been a business owner for years and I have NEVER dealt with such unorganized people in my life. You as a company need to train your employees from completion of reservation, and completeness of contract. Lack of security in "locked storage" and your employees are showing a lack of business customer service. I will be sharing my thoughts about this and will never recommend you. I will not contact the storage unit as this is an issue with uhaul in itself. I wish you luck in staying in this business. People are not in a way to deal with this stuff right now...Shameful.
SHEILA D | Overall ExperienceHad an online reservation that got sold out from under me with no notice. When I made another reservation, it was for a 10x15 unit. Was notified day of the reservation (while my truck was en route) that all they had available was a 10x10. Staff was exceptionally rude and disrespectful, to the point of laughing at us over the phone. Manager was unrepentant and even threatened to cancel our reservation and contract when we contacted him. If we had another option, we would have gladly gone elsewhere, but we were already out 700 dollars on the truck and crew we hired. Very poor service. Uhaul has burned its bridges here and this is the last service I will ever hired from them again. Telling everyone I know the same.
Sarah S | First ImpressionsMy only complaint is that a cart was NEVER available when I needed one. It made moving in and out difficult and time-consuming.
Aleshia H | Overall ExperienceJenna was very helpful throughout the entire process.
Maria R | First ImpressionsGreat team. The entire staff seemed efficient. Jen is a great people person
Margaret H | Overall ExperienceWe still didn’t rent one but the people that helped us were all very nice. They answered all our questions
Noah P | Overall ExperienceIt is a well maintained secured and clean facility
Ronald Z | Overall ExperienceOverall it was a good experience but there needs to be more carts available.
Maureen Y | Overall ExperienceWe moved from our Denver facility to Tucson & the transition was so much easier than I had expected. Was so great to arrive & took us but 10 minutes to get everything handled so that we could drop off the 1 way trailer & start unloading. Monthly payment set up was easy, great prices, facility is well managed, clean, well lit & secure. Definitely recommended.
Jo M | Overall ExperienceAdam was outstanding!
barbara r | Overall ExperienceWe justed moved to Tuscon and found that the U-Haul has a superior facility with storage units. The Manger Adam Conroy was great and helped us with our storage requirements. Very knowledgeable workers at this location also with great service. Thank you Tony M.
Tony M | First ImpressionsOccasionally long waits in line,not enough help and the same thing on the phone.
PHILIP F | Overall Experience. Nice clean storage units friendly customer service would recommend to others 👌
carlos g | First ImpressionsCOVID-19. !!!!!!
Wayne E | Overall Experiencethanks! Jenna has helped us two years in a row
Kelly B | First ImpressionsI am a long time customer and this location has a wonderful staff, very helpful, location is very convenient, and the facility is extremely clean, well lit and safe. The staff is really terrific and I have worked with most all of them from one time to another as a long term customer and I will be a customer for life~ Thank you for going well above and beyond for me, I will never forget it and I100% recommend them to anyone as well~ Thank you again
Maury P | Overall ExperienceYou have very friendly staff and then you have very unfriendly staff. One staff member will offer a special or discount for purchasing services and then another will deny such offers exist. The message is mixed and unprofessional. I would have kept renting my unit “empty” just to put excess stuff. But my experience with one person in particular eliminated that potential arrangement.
KENNETH R | Overall ExperienceI greatly appreciate the help received several times from the front desk staff. Mostly this was for issues other than the storage unit. It was great customer service, the heart of any business. Thanks
Kenneth Q | Overall ExperienceThere are never enough carts available. Motion sensors for lighting aren't positioned correctly. Time for lighting to stay on is too short. Lights keep going out when working in locker. Manager "Jenna" treats customers as if they are an inconvenience for her. She is also disrespectful to the other employees. ("Scolding" them in front of customers. Appearing irritated for when having to help them.) I have used Uhaul for moving and Storage for all my storage and moving needs and have never negative experiences like I've had here. I will be using another location in the future.
Adrianne B | Overall ExperienceStaff was fantastic and always super helpful.
Alyssa R | Overall ExperienceI encountered one problem with closing out my storage. There were no cart available for me to move my items out. I did speak with a staff member (maintenance crew) about the missing carts. I was informed that the carts had been "stolen". I had to re-schedule another truck reservation at my extra expense to complete my move.
Michael R | Overall ExperienceEverything was great, except storage reservation. The web site didn't recognize my reservation, so I made it by phone. Then, at the facility, they couldn't find my reservation also. After some backs and fowards, my reservation appears. In all moment the staff was nice and work hard for solving my issue.
Rafael D | First ImpressionsI was pulling this trailer around for a long time and it was supposed to go back to a different U-Haul after I took the stuff out but they said I could drop it off here that was really great.
Nancy P | First ImpressionsFast and easy rental
Jonathan T | First ImpressionsUnbelievable service and friendly staff. Highly accommodating. I love them there at this U-Haul Location.
Dagmar S | Overall ExperienceThe staff and manager was very kind and understanding. The facilities are very clean and well run. I'm very glad to have a storage there.
Ken W | First ImpressionsHorrible customer service from the managers at this location. I was treated very poorly and they made me feel very uncomfortable the whole time i had a storage unit with them. They literally cut our visiting hours for no real good reason. I've had other storage units with uhual at other locations and had no issues being at my storage for long hours which i had 24 hours access at the other location. There were other customers at that downtown facility that would stay long hours and even sleep there too. I just feel the managers were profiling us. I've never done anything to them for how they treated us. Im writing this cuz other customers should know how bad this facility is. This facility needs new management cuz the current ones aren't doing that great. No i would not recommend this location to no one.
azalea m | Overall ExperienceWill Austin was extremely helpful, courteous, professional and one of the very best service people ive come into contact with in many years. Highest highest marks. Deserves a good raise and recognition for sure
james B | First ImpressionsThe staff on site are professional, courteous and knowledgeable. Your staff made my experience with you excellent
Kathrine M | Overall ExperienceWonderful. William was very nice and helpful.
ADRIAN R | First ImpressionsI didn’t like the idea that u Prorate when someone moves in but you don’t prorate when they move out. FRANKLY THAT SUCKS which makes me change my ratting
CORNELIUS B | Overall ExperienceThe workers at this Uhaul facility ate the best Ever! I would rate them a 10 Stars!!
Kathleen G | Overall ExperienceJenna was very professional. Thank you again for your help.
Michael L | First ImpressionsHonestly, best storage facility I’ve ever used. Well maintained, clean, safe, and the security is a really nice addition. Staff is nice, helpful, and they carts people can use provided by the facility is also nice.
Daniel D | Overall ExperienceThe staff were not only very helpful, but extremely pleasant to work with. I would recommend this company to everyone!!!!!!!!! Thank you very much!
Cathy W | First ImpressionsConvenient location, clean and well lit. Over time however the 9 moving carts dwindled down to 4.
Kathy M | Overall ExperienceInitial staff was friendly and welcoming. Add staff seemed defensive with people of color and used the words aggressive when a supervisor was requested. Supervisor seemed uninformed regarding customer service and snapped at customer.
NATALIE W | First ImpressionsLove the team on I-10 and Congress!
Nathan W | First ImpressionsThank you for everything.
Omar G | Overall ExperienceYou should get dumpster so customers can throw Out what they need to.
Daniel S | Overall ExperienceThank you for your help. I had storage for 5 months and also rented trucks for moving, the staff was great and kind! Kudos to you all!
Margaret H | Overall ExperienceI would have given 5 stars except that they require a special lock, but didn’t tell me when I signed up. Then, it was the huge problem that I didn’t find out about until I happened to stop in the office several weeks later. I was told that I was called three times but there was no record of the call on my phone. However, the storage area itself is good.
Theodore R | Overall ExperienceThank you for helping me with my journey
Delia P | First ImpressionsLoved being in for I month. I got to organize my stuff and had more space to do . Parking and moving trolleys are the best. If you don’t like piercing alarms, I recommend ear plugs ok!
NANCY B | Overall Experienceadam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer services
JESUS V | First ImpressionsAdam the manager was very friendly and helpful. Great customer service
YVONNE S | First ImpressionsI had no problems with u haul or the Facility the only problem I had was not swiping my card some times and setting off the alarm my stupidity 😒
JAMES C | Overall ExperienceAll staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.
Leyva P | First ImpressionsI used for facility for about five months. I asked for automatic debit which took two months to get right. I was sent late letters which required me to call on and wait. On the third month I received a vm stating I had to remove my lock if I wanted to vacate. I didn’t request to vacate, the manager for the locker number wrong. I called and got a rude employee who said he could not note my account and it was personal between me and the manager who would not be in for two days. I vacated the locker on December 30 and advised the office. They didn’t tell me I would have to pay for la lock because I left a small bag of trash in it. I had paid a month in advance and was going to get trash next day. There are no trash cans on premises. I would have remove small container if I knew I would charges for lock. I called manager and left message but she never returned my call. The man who inspected locker was professional
Noel R | Overall ExperienceThank you for all you’ve done for me and my property. Everyone I’ve encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.
Marilyn B | First ImpressionsThe team aloft workers at this location have been so helpful and fantastic to me during is my move. I had to rent 4 times and they were always helpful and kind .
Shannon L | Overall ExperienceThe place is amazing during day time hours but be aware when the sun settles, you’ll notice how heavy the homeless population is in the surrounding area. Just be aware it’s not a safe area and you’ll notice every once in a while someone will break a door to access the customers bathroom. You will see people high off drugs sitting around the perimeter (a sight that is becoming common in Tucson) as the area is not fenced off as one would think. I would definitely spend my money elsewhere next time at a secure location where I’ll know I can access my belongings at anytime while not be hyper vigilant due to the transient people who hang around the area. Online pictures make the place look amazing as it is but, the situation around it isn’t.
Joshua T | Overall ExperienceVery helpful staff. Nice facility. Available carts are very helpful.
Keith H | Overall ExperienceGreat customer service. Loved the cart convenience!
grace h | Overall ExperienceI will never utilize U-haul again and make an active effort to inform every person i meet of their wanton criminal behavior.
Jason M | Overall ExperienceVery nice and helpful and clean. Easy to come and go and secure as well.
Mary B | Overall ExperienceFor the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I’m immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It’s really shameful that Uhaul is not keeping up with other businesses.
JESSE S | Overall ExperienceStaff was attentive and professional with all and any issue or concern regarding my needs.
Michael R | Overall ExperienceI am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton
Thomas T | First Impressionsthe customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.
Armando L | First Impressionsthis is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.
Larry M | Overall ExperienceI initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.
ROSANA R | First ImpressionsI actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla
Stella P | Overall ExperienceWe cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.
Ben B | Overall ExperienceThis place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.
Nicholas S | Overall ExperienceAdam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!
Melvin F | Overall ExperienceI am very happy with the service and professionalism by this U-Haul location. It looks like I’m going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.
Ralph D | First ImpressionsClean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.
Linda O | Overall ExperiencePeople need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.
Cherylyn K | Overall ExperienceStaff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.
Francisco R | First ImpressionsI had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.
Kristen H | Overall ExperienceAdam an his staff are well trained an Amazing to do business with Thank You Adam
Troy M | Overall ExperienceWhen we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.
RODGER K | First ImpressionsI sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you’re the Greatest! Kathleen Glaser
Kathleen G | First ImpressionsI had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.
Sarah B | Overall ExperienceThe young lady, manager on staff was wonderful to work with. She is very accommodating. Thank you
CHERYL K | First ImpressionsThe staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.
Lucia K | Overall ExperienceWe had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained
Dale V | First ImpressionsFantastic service and facility! 100%!
Linda O | First ImpressionsAt the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.
Archie D | Overall ExperienceThe staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.
Aleeca B | Overall ExperienceKeep up the good work.
Michael G | First ImpressionsWe received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!
Mary B | First ImpressionsVery courteous staff. Social distancing and masks in use.
Rehan K | First ImpressionsWe ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter’s stuff back to my house. Otherwise the experience at this location was great!
Bob D | Overall ExperienceGreat location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.
Arthur G | First ImpressionsAdam has a great team and provides outstanding service
Lucia K | First ImpressionsVery helpful staff and a well-maintained facilities made it a great option to use
Emily A | Overall ExperienceWhen UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.
Melissa R | Overall ExperienceVery friendly and helped us get a storage unit that was close to the entrance.
Mary R | First ImpressionsBrand new facility. Great service. Clean environment.
Veronica A | First ImpressionsEveryone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.
Kai L | First ImpressionsThis is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.
Sandra L | First ImpressionsWill use again when needed.
kesha d | Overall ExperienceThis Uhaul was clean and amazing staff.
Heather S | First ImpressionsExcellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+
Robert F | Overall ExperienceWith covid 19 we needed a quick temporary space for my daughter’s college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.
Laura V | First ImpressionsWill was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.
Ron B | First ImpressionsWould like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.
David M | First ImpressionsThe gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.
reesa l | First ImpressionsThe staff was always friendly and helpful. If I need storage again I’m going to return, great experience.
Josephine L | Overall ExperienceThe staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!
Aleeca B | First ImpressionsI am a single women and feel very safe here. Cameras all around and place is very clean.
Stella P | First ImpressionsI believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.
Tristan B | Online Move InI had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!
Amy B | First ImpressionsAdam is always professional, friendly, and accommodating.
Dagmar S | First ImpressionsOn U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.
Michael D | Overall ExperienceAdam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.
Brian H | First ImpressionsPros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.
David A | Overall ExperienceI do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don’t see eye to eye and I know you don’t need my hard earned cash. Thank you.
annie j | Overall ExperienceThis facility and its staff are great ... deserving of six stars!
Jeffrey F | Overall ExperienceThe Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!
Chris W | First ImpressionsI was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn’t even exist! I sent that report in. Anyway, I’m happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!
annie j | First ImpressionsSuggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.
STEPHEN A | Online Move InGreat experience!
WILLIAM H | Overall ExperienceStaff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.
john g | First ImpressionsVery accommodating and friendly
Michael D | First ImpressionsI rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!
yadel v | Overall ExperienceOverall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.
Amy H | Overall ExperienceThe staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features
Jeremy W | First ImpressionsJenna at the downtown location was amazing great customer service
joey p | Overall ExperienceThe staff is absolutely amazing and extremely helpful!
Nubia G | Overall ExperienceStaff was very helpful.
Jon B | First ImpressionsIhave 22 years storage management experienceand am favoriblyimpressed by the staff.
gerard p | Overall ExperienceReally nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.
robert e | Overall ExperienceAdam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!
Chris c | First ImpressionsJenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you’re really to be commended for your work ethic. You made this a great and easy experience!
Abbe L | First ImpressionsEveryone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.
Melissa R | First ImpressionsJohnny was very helpful and friendly. The space was very clean and they do a great job with security
cynnamon w | First ImpressionsThank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.
adriana g | Overall ExperienceThe staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!
Lauren G | Overall ExperienceThe only bad was there we’re alarm going off
George C | First ImpressionsBest U-Haul in Tucson!
Christina A | Overall ExperienceAdam and his team are very customer focused and I highly recommend their facility.
becky B | Overall ExperienceWe interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!
robert e | First ImpressionsVery helpful
Lloyd P | Overall ExperienceFast friendly staff
Dionne A | Overall ExperienceOverall awesome, but the roadside was not covered twice?
Margie G | Overall ExperienceEveryone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.
Debra S | Overall ExperienceThe service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!
Jeffrey F | First ImpressionsVery good customer services. Pleased. Thank you.
Douglas E | First ImpressionsU-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.
Jay P | First ImpressionsRecommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.
Karen H | Overall ExperienceOffice staff was pleasant and helpful.
John B | First ImpressionsThe general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.
Laura D | First ImpressionsHelpful, friendly staff
Scott M | First ImpressionsFacility was very clean, customer service was spectacular.
Heather A | First ImpressionsGreat location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.
John S | Overall ExperienceThey need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!
Joseph M | Overall ExperienceA very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience
maureen b | First ImpressionsGreat customer service.
Carla R | First Impressionsgood job
daniel a | First ImpressionsGreat personnel. Very helpful and friendly!!!! Very satisfied with the service.
abril s | First ImpressionsBest U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!
John S | First ImpressionsVery Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator
Jeffrey R | Overall ExperienceGreat location
karen D | Overall ExperienceThe salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me
Larry A | First ImpressionsFriendly and helpful staff would definately use them again
michelie l | Overall ExperienceMy flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas
Linda M | Overall ExperienceVery helpful staff and easy to use
Grace L | Overall ExperienceBrand new.
Carlos R | First ImpressionsCustomer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.
Jeanne S | First ImpressionsVery clean. Fast check in.
John-Paul M | First ImpressionsAdam and all the staff were extremely helpful, kind and professional. Thank you!
Amber S | Overall ExperienceI had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.
Mary M | First ImpressionsThey were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!
michelie l | First ImpressionsThese people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.
Larry M | First ImpressionsWas treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you
Jose T | First ImpressionsAdam was the best! I highly recommend this storage facility.
LAUREN F | Overall ExperienceYour staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.
Suzie F | First ImpressionsStaff was very helpful and awesome.
Trevor M | First Impressionsvery clean
Mark T | First ImpressionsThe representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience
Zakary H | First ImpressionsLiterally the best experience I’ve ever had! Thanks, Adam Conroy!
LAUREN F | First ImpressionsU-Haul people where friendly and very helpful.
keith v | Overall ExperienceVery nice and clean. Great security
Jill M | First ImpressionsSuper Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !
David h | Overall ExperienceVery friendly and helpful staff. Facility is great.
Jennifer S | First ImpressionsGood service ...
Lewis O | First ImpressionsNot easy to find but it is a new facility and gps had not caught up.
terry b | Overall ExperienceThe facility is very nice. The moving dollies and the employees you have were very helpful.
WILLIAM H | First ImpressionsI couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured
Jeremiah R | Overall ExperienceVery helpful staff
Grace L | First ImpressionsEverything went well.
Tom G | Overall Experiencetoo many phone numbers and addresses required
john n | First ImpressionsFirst time great experience!!
camren b | Overall ExperienceYour employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~
Maury P | First ImpressionsVery attentive and informative. Great looking place!
JOAQUIN G | First ImpressionsFriendly, competent and helpful.
Malcolm O | First ImpressionsManager had everything ready for me. Painless. Excellent customer service.
Storm H | First ImpressionsNo clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira
Elvira M | First ImpressionsVery respectful, and showed concern in making sure all was well.
john j | First ImpressionsThis us a Great Place to store your belongings. The GM is Top Notch
Mark M | First ImpressionsAdam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!
Japheth B | Overall ExperienceExcellent facility
isaac s | Overall ExperienceThey were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.
Charity M | First Impressions