Customer Reviews for U-Haul Moving & Storage of Downtown Tucson

2,631 reviews

450 N Freeway   Tucson, AZ 85701

(520) 777-9159

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(520) 777-9159

450 N Freeway
Tucson, AZ 85701

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rome J. 
Rating:
5.0

Excellent fast and easy service. What a breeze!

Kelly W. 
Rating:
5.0

Prior to renting a trailer, I'd suggest making clear that wiring for brakes and turn signals are required. Not a big issue but we had an 'ah-ha' moment when we came to pick up the trailer. HTH

David B. 
Rating:
5.0

Very friendly and quick service. Rent here because one way from Oceanside, California to Houston, Texas was $2100 dollars opposed to $475 at this location. Don't rent in California ridiculous prices

gregory F. 
Rating:
5.0

N/A

Max M. 
Rating:
5.0

Super easy! Thanks!

Lucy B. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
4.0

Customer did not leave a comment.

James S. 

Friendly and helpful

Teresita T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TETIANA K. 

Customer did not leave a comment.

Wendy H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

Sandy L. 
Rating:
5.0

Customer did not leave a comment.

Doug K. 

Adam went above beyond to take care of all my needs. Facility was always clean and well maintained.

Dagmar S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Great fast service

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

Customer did not leave a comment.

NATHANIAL H. 
Rating:
2.0

Price gouged me after the fact!

Skye R. 
Rating:
5.0

Customer did not leave a comment.

James M. B. 
Rating:
5.0

Staff were great. Very personable.

Patrick R. 
Rating:
5.0

Great price, thanks for services

ida L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
1.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Jimmy J. 

Customer did not leave a comment.

Michele Marie M.  |  Overall Experience 
Rating:
5.0

Always great experience!

Anthony U. 
Rating:
5.0

Customer did not leave a comment.

JJ L. 
Rating:
5.0

The process was very easy, but the Truck was dirty. The agent said that it was okay because they were too busy to clean it.... Overall the truck ran great and the staff was helpful to me.

Elaine L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
5.0

Quick and easy return!

Terry B. 
Rating:
5.0

Good service & professional Easy process

MARITZA R. 
Rating:
5.0

Customer did not leave a comment.

Eneet K. 

Clean secure facility and nice people

George R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

My experience at U-Haul Moving & Storage of Downtown Tucson 450 N Freeway Tucson, AZ was well executed, fairly priced, and fully staffed and supported. Keep up the good work!

David W. 
Rating:
5.0

Everything was perfect! Thanks for making it so easy!

Kelley M. 
Rating:
5.0

Customer did not leave a comment.

Lupita M. 

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian K. 

Friendly and patient staff. Really nice facilities as well.

Daniel C.  |  Online Move In 

Customer did not leave a comment.

Justin L.  |  Overall Experience 

I can’t remember the man’s name that helped me with a box I couldn’t lift. ABOVE AND BEYOND! Thank you so much The staff have always been professional and helpful. I’ve rented trailers and a space. Every experience has been positive and appreciated

Sierra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemp L. 

Very good customer service and answered all of my questions.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty A. 
Rating:
3.0

Communication, it was like a juggling act at times!

lisa P. 
Rating:
1.0

I was not able to complete my job because they wouldn't let me keep the truck for another day

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

The staff at this location were very professional and helpful! The facility was clean and easy to access.

Lori S. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
2.0

Was charged for a Broken mirror that I do not believe we were at fault for.

Breanna S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
1.0

Was given the wrong van, had to get a hotel for the night. Was supposed to get discounted off future purchase due to inconvenience and that never happened.

Tucker J. 

Very quick and easy to close out my contract

George C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah R. 
Rating:
5.0

Wonderful experience

Chakita F. 
Rating:
4.0

Customer did not leave a comment.

scott R. 
Rating:
5.0

Easy to work with, online, on the phone, and in person. Quality equipment. Much more expensive than I expected. Hard to predict final cost ahead of time, but no complaints about what we got for the money.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Emiliano M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Loved it. Best storage place ever.

Janice G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tabitha J.  |  Overall Experience 
Rating:
5.0

Not a thing. Everything went great

terry K. 
Rating:
1.0

I was charged an additional 23.00 which I was never told about which to me is outrageous and un acceptable. I will at this time never use U-Haul again nor will I recommend U-Haul to any. If some at the drop off location would have told me about this I would have been ok. But no one did the guy inside was rude and the kid outside that checked the trailer never said a word. I even asked if there were additional charges and he said no. The way I see it is U-Haul stole from me

Monte A. 
Rating:
5.0

Customer did not leave a comment.

Tabitha L. 
Rating:
5.0

Staff is very friendly and helpful. Location is convenient, organized and well kept. The storage units are clean and secure.

Evelin R.  |  First Impressions 
Rating:
5.0

Mixed communication regarding where I was going to pick up truck. Then strange communication where to drop it off. It all worked out..but like one person did not know what the other was doing.

Karen D. 
Rating:
5.0

Adam and his crew is awesome! You should have him teach other Dealers how to do it right!

Kemp L. 
Rating:
5.0

Customer did not leave a comment.

JANET T.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

Jesus was the bomb. over the top nice guy.

PAUL M. 
Rating:
5.0

Clean, nice and friendly!!

Teresita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

I have always had excellent customer service at the Freeway Uhall

sonya C. 
Rating:
5.0

Excellent service, clean and reliable every time I have used this location.

Wade F.  |  Overall Experience 
Rating:
5.0

Personnel very helpful

Johally S. 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gustavia H. 
Rating:
5.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

I been a UHaul customer almost since they went into business. And the full- service stores always have offered and deliver what they promise.

Irma-Kitty T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel A. 
Rating:
5.0

The new trucks and friendly service compliment the experience received. I'm always in need of uhaul, and they're always ready for me, with a smile and care to help me take care of my needs. I am elated to have the accommodations recommended by the knowledgeable staff fulfilled. I am always telling people about how uhaul has helped my life. Thanks for your continued help and support, I look forward to renting more!

Rex C. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
1.0

Awful experience! Night employees leave no notes for morning so customer inconvenienced even more by having to call to get things honored. Then manager refuses to correct so I am now waiting for district manager to call once again. Need to be more accurate when marking where gas gage starts and ends! Especially since you are charging people for that. It should be accurate! Employees are not paying attention charged me for a utility dolly when I was told since you were out of furniture dolly that price would be honored. That was after I had to go back in and get dolly since employee forgot to provide! Then had to have gas gage corrected since your employee stated it was full when it wasn't! Need to work on your customer service!

CRYSTAL B. 
Rating:
3.0

when i returned my truck early they did not log it right away i got a call later that day saying i was late and when would i return my truck..Upon calling back i was on hold 45mins waiting for a representative

Tashea S. 
Rating:
3.0

I would recommend the Uhaul place at the Veterans Thrift Store.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Brittney J. 
Rating:
3.0

Customer did not leave a comment.

Laura W.  |  Overall Experience 
Rating:
1.0

They gave us 2 broken trucks and when we finally received the third truck we had missed our departure date which caused delays throughout our entire trip. The third truck got us there but we were very concerned about whether regular maintenance was ever done on any of the trucks.

nicole B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
3.0

Upper door gasket driver side gasket came off, about 12". It was terrible having to drive with all that air coming in, very noisy and distracting. That should have been caught before leaving the lot. I pointed it out when I returned the 15' truck. I hope it gets taken care of. No reduction in rate was offered.

Armando U. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Impressive, workers helpful

Peter B. 
Rating:
5.0

None

CHARLES L.  |  First Impressions 
Rating:
5.0

Good customer service

Marcene M. 
Rating:
3.0

Customer did not leave a comment.

Gilbert P. 
Rating:
5.0

Our Uhaul broke down and the place where it was disabled charged us for your issue! So unprofessional will never use Uhaul any more. Your roadside assistance was so unhelpful will be tell all my friends to pass this place up! Nearly scam with hidden fees and fake insurance!

Chrystal M. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
5.0

Staff is exceptional...got on my rental as soon as I arrived. Addressed my concerns with no hesitation.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Everything was excellent

Timothy M. 
Rating:
5.0

Staff was friendly and respectful

Andres R. 
Rating:
5.0

Thx. Friendly is better.

Matthew J S. 
Rating:
5.0

Customer did not leave a comment.

Darrel S. 
Rating:
5.0

Extremely easy drop off. Pulled up and they came out, checked us in and unhooked. About five minutes. Seamless!

Heidi O. 
Rating:
5.0

For the same price point, all pods should include one free ratchet strap to assist in preventing shifting during transport.

Steven H. 
Rating:
5.0

Employees were prompt in opening store at posted time. Plenty of workers tending to numerous customers. Very little wait time.

Steve H. 
Rating:
5.0

Awesome staff and the best uhaul facility in town.

EDWARD M. 
Rating:
5.0

Your store service was excellent your online service locked up and would not let me complete my pickup. so i had to wait till the store opened and start a fresh order

bruce P. 
Rating:
5.0

Customer did not leave a comment.

Jane K. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

The On-line reservations and the reality are too often two different things. This time, however, it was great. I would recommend the Rental place to anyone.

John M. 
Rating:
5.0

Customer did not leave a comment.

Briley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Anika L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David J.  |  Overall Experience 
Rating:
1.0

Since April of 2021, uhaul raised rent 4 times from 79.95 to 89.95. Will never use uhaul for storage. Great for truck rental

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade F.  |  First Impressions 
Rating:
5.0

Great, prompt and efficient service

CYRUS G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javier M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRANCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise F.  |  Overall Experience 
Rating:
5.0

Thank you!

LUPITA M.  |  Overall Experience 
Rating:
4.0

Did not know about the alarm system. I had to ask a maintenance worker how it functioned

Karina A.  |  Online Move In 
Rating:
4.0

The two ladies that work there are awesome! Sorry, didn’t get their names

Lisa M.  |  Online Move In 
Rating:
5.0

Always friendly service with a smile and great communication

James B.  |  First Impressions 
Rating:
4.0

Office hours could be better reiterated, especially when moving in or out or for support. Everyone at this location was nice, accomodating, and willing to help. Inside was clean. Cleaning people were on top of it and even cleaned items that we were still using but quickly apologized and got it back to us.

Nicole V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shannon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

My experience at this location was so easy and convenient. Every employee that I dealt with was efficient, professional and friendly. I would absolutely use this location again for storage or truck rental if I have the need.

Monica J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSEMARIE A.  |  Overall Experience 
Rating:
5.0

Great Experience!

Lisa D.  |  Overall Experience 
Rating:
5.0

I ❤️ uhaul

CONSTANCE P.  |  First Impressions 
Rating:
5.0

This facility was an awesome place to have our daughter’s possessions stored for three years while she has been at U of Arizona. I would highly recommend this storage facility!!

Kelly B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric T.  |  Overall Experience 
Rating:
5.0

We’ll run and very efficient. The storage facility was very clean, and the manager very pleasant!

George S.  |  Overall Experience 
Rating:
5.0

Gracias por su atención y paciencia. Me apoyaron mucho y fue muy apreciable su tiempo

alejandra f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Breanna D.  |  Overall Experience 
Rating:
5.0

Great facility. Easy access and great employees.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esperanza R.  |  Overall Experience 
Rating:
4.0

Would be better if the facility is accessible 24/7

Nipuna W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
5.0

Jesus Loya was a great worker who got my situation handled perfectly

wolf g.  |  First Impressions 
Rating:
5.0

Very helpful staff, very quick and efficient process

NATHAN H.  |  First Impressions 
Rating:
5.0

They did an amazing job getting me checked in and accommodating as much as they could. It is frustrating there are many processes/procedures not laid out very well until you talk to employees at Uhaul. The customer service number is a very long hold and received conflicting information.

Nicole V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLO C.  |  Overall Experience 
Rating:
5.0

Adam and his team were fantastic, I moved into the storage facility October 2020 until now and during that time my questions were always answered the facility always looked great and all the staff were friendly. If you have Storage needs I would highly recommend this facility. Very Clean and Secure!!

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell L.  |  First Impressions 
Rating:
4.0

Would def rent here again if the need arose. Everything was super convenient and simple to use. The office staff were very helpful and accommodating!!

Nicholas W.  |  Overall Experience 
Rating:
4.0

It's a storage facility. There is only so much that can be done.

Carol V.  |  Overall Experience 
Rating:
3.0

I did not appreciate the rates being raised after the 1st month. It’s a storage unit not an apartment

Laura W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonda T.  |  Overall Experience 
Rating:
5.0

Thanks excellent service

Lydia O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIFFANY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo Ann W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
5.0

VERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 🧚🏾

Robinette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Surafel H.  |  Overall Experience 
Rating:
5.0

Adam goes above and beyond my expectations… Excellent facility and managed so well.

Dagmar S.  |  First Impressions 
Rating:
4.0

Staff was very helpful and professional. If I ever need a storage unit again, I will go to this location!

Cynthia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFRAIN R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  Overall Experience 
Rating:
4.0

Everyone we came in contact with was friendly, accommodating and very professional.

Kimberly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley O.  |  Overall Experience 
Rating:
5.0

Great experience. Would not think twice to use this place again.

jason k.  |  Overall Experience 
Rating:
5.0

Just before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I’d be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It’s been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I’m a homeowner! ~ Thanks, UHaul!!!

Maria C.  |  Overall Experience 
Rating:
2.0

Took three times for them to cancel my unit still waiting on the refund.

Christopher F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rathika R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Thank to the manager there for putting up with my stuff lol great customer service

Mable L.  |  Overall Experience 
Rating:
5.0

Never one issue from start to finish. I will do business with them in the future.

Destinee W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gretchen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrico R.  |  First Impressions 
Rating:
5.0

I was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.

LAURIE B.  |  Overall Experience 
Rating:
5.0

Great all around no cap

Raymond W.  |  First Impressions 
Rating:
4.0

The initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.

James J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blanca A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W.  |  First Impressions 
Rating:
5.0

This facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.

Melanie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete V.  |  Overall Experience 
Rating: