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Rome J.Customer Reviews for U-Haul Moving & Storage of Downtown Tucson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent fast and easy service. What a breeze!
Kelly W.Prior to renting a trailer, I'd suggest making clear that wiring for brakes and turn signals are required. Not a big issue but we had an 'ah-ha' moment when we came to pick up the trailer. HTH
David B.Very friendly and quick service. Rent here because one way from Oceanside, California to Houston, Texas was $2100 dollars opposed to $475 at this location. Don't rent in California ridiculous prices
gregory F.N/A
Max M.Super easy! Thanks!
Lucy B.Friendly and helpful
Teresita T. | Overall ExperienceAdam went above beyond to take care of all my needs. Facility was always clean and well maintained.
Dagmar S. | Overall ExperienceGreat fast service
Michael W.Price gouged me after the fact!
Skye R.Staff were great. Very personable.
Patrick R.Great price, thanks for services
ida L.Always great experience!
Anthony U.The process was very easy, but the Truck was dirty. The agent said that it was okay because they were too busy to clean it.... Overall the truck ran great and the staff was helpful to me.
Elaine L.Quick and easy return!
Terry B.Good service & professional Easy process
MARITZA R.Clean secure facility and nice people
George R. | Overall ExperienceMy experience at U-Haul Moving & Storage of Downtown Tucson 450 N Freeway Tucson, AZ was well executed, fairly priced, and fully staffed and supported. Keep up the good work!
David W.Everything was perfect! Thanks for making it so easy!
Kelley M.Friendly and patient staff. Really nice facilities as well.
Daniel C. | Online Move InI can’t remember the man’s name that helped me with a box I couldn’t lift. ABOVE AND BEYOND! Thank you so much The staff have always been professional and helpful. I’ve rented trailers and a space. Every experience has been positive and appreciated
Sierra P. | Overall ExperienceVery good customer service and answered all of my questions.
Robert M. | First ImpressionsCommunication, it was like a juggling act at times!
lisa P.I was not able to complete my job because they wouldn't let me keep the truck for another day
Jennifer S.The staff at this location were very professional and helpful! The facility was clean and easy to access.
Lori S.Was charged for a Broken mirror that I do not believe we were at fault for.
Breanna S.Was given the wrong van, had to get a hotel for the night. Was supposed to get discounted off future purchase due to inconvenience and that never happened.
Tucker J.Very quick and easy to close out my contract
George C. | Overall ExperienceWonderful experience
Chakita F.Easy to work with, online, on the phone, and in person. Quality equipment. Much more expensive than I expected. Hard to predict final cost ahead of time, but no complaints about what we got for the money.
Thomas G.Loved it. Best storage place ever.
Janice G. | Overall ExperienceNot a thing. Everything went great
terry K.I was charged an additional 23.00 which I was never told about which to me is outrageous and un acceptable. I will at this time never use U-Haul again nor will I recommend U-Haul to any. If some at the drop off location would have told me about this I would have been ok. But no one did the guy inside was rude and the kid outside that checked the trailer never said a word. I even asked if there were additional charges and he said no. The way I see it is U-Haul stole from me
Monte A.Staff is very friendly and helpful. Location is convenient, organized and well kept. The storage units are clean and secure.
Evelin R. | First ImpressionsMixed communication regarding where I was going to pick up truck. Then strange communication where to drop it off. It all worked out..but like one person did not know what the other was doing.
Karen D.Adam and his crew is awesome! You should have him teach other Dealers how to do it right!
Kemp L.Jesus was the bomb. over the top nice guy.
PAUL M.Clean, nice and friendly!!
Teresita T. | First ImpressionsI have always had excellent customer service at the Freeway Uhall
sonya C.Excellent service, clean and reliable every time I have used this location.
Wade F. | Overall ExperiencePersonnel very helpful
Johally S.I been a UHaul customer almost since they went into business. And the full- service stores always have offered and deliver what they promise.
Irma-Kitty T. | First ImpressionsThe new trucks and friendly service compliment the experience received. I'm always in need of uhaul, and they're always ready for me, with a smile and care to help me take care of my needs. I am elated to have the accommodations recommended by the knowledgeable staff fulfilled. I am always telling people about how uhaul has helped my life. Thanks for your continued help and support, I look forward to renting more!
Rex C.Awful experience! Night employees leave no notes for morning so customer inconvenienced even more by having to call to get things honored. Then manager refuses to correct so I am now waiting for district manager to call once again. Need to be more accurate when marking where gas gage starts and ends! Especially since you are charging people for that. It should be accurate! Employees are not paying attention charged me for a utility dolly when I was told since you were out of furniture dolly that price would be honored. That was after I had to go back in and get dolly since employee forgot to provide! Then had to have gas gage corrected since your employee stated it was full when it wasn't! Need to work on your customer service!
CRYSTAL B.when i returned my truck early they did not log it right away i got a call later that day saying i was late and when would i return my truck..Upon calling back i was on hold 45mins waiting for a representative
Tashea S.I would recommend the Uhaul place at the Veterans Thrift Store.
Debra M.They gave us 2 broken trucks and when we finally received the third truck we had missed our departure date which caused delays throughout our entire trip. The third truck got us there but we were very concerned about whether regular maintenance was ever done on any of the trucks.
nicole B.Upper door gasket driver side gasket came off, about 12". It was terrible having to drive with all that air coming in, very noisy and distracting. That should have been caught before leaving the lot. I pointed it out when I returned the 15' truck. I hope it gets taken care of. No reduction in rate was offered.
Armando U.Impressive, workers helpful
Peter B.None
CHARLES L. | First ImpressionsGood customer service
Marcene M.Our Uhaul broke down and the place where it was disabled charged us for your issue! So unprofessional will never use Uhaul any more. Your roadside assistance was so unhelpful will be tell all my friends to pass this place up! Nearly scam with hidden fees and fake insurance!
Chrystal M.Staff is exceptional...got on my rental as soon as I arrived. Addressed my concerns with no hesitation.
Stephen H.Everything was excellent
Timothy M.Staff was friendly and respectful
Andres R.Thx. Friendly is better.
Matthew J S.Extremely easy drop off. Pulled up and they came out, checked us in and unhooked. About five minutes. Seamless!
Heidi O.For the same price point, all pods should include one free ratchet strap to assist in preventing shifting during transport.
Steven H.Employees were prompt in opening store at posted time. Plenty of workers tending to numerous customers. Very little wait time.
Steve H.Awesome staff and the best uhaul facility in town.
EDWARD M.Your store service was excellent your online service locked up and would not let me complete my pickup. so i had to wait till the store opened and start a fresh order
bruce P.The On-line reservations and the reality are too often two different things. This time, however, it was great. I would recommend the Rental place to anyone.
John M.Since April of 2021, uhaul raised rent 4 times from 79.95 to 89.95. Will never use uhaul for storage. Great for truck rental
David S. | Overall ExperienceGreat, prompt and efficient service
CYRUS G. | First ImpressionsThank you!
LUPITA M. | Overall ExperienceDid not know about the alarm system. I had to ask a maintenance worker how it functioned
Karina A. | Online Move InThe two ladies that work there are awesome! Sorry, didn’t get their names
Lisa M. | Online Move InAlways friendly service with a smile and great communication
James B. | First ImpressionsOffice hours could be better reiterated, especially when moving in or out or for support. Everyone at this location was nice, accomodating, and willing to help. Inside was clean. Cleaning people were on top of it and even cleaned items that we were still using but quickly apologized and got it back to us.
Nicole V. | Overall ExperienceMy experience at this location was so easy and convenient. Every employee that I dealt with was efficient, professional and friendly. I would absolutely use this location again for storage or truck rental if I have the need.
Monica J. | Overall ExperienceGreat Experience!
Lisa D. | Overall ExperienceI ❤️ uhaul
CONSTANCE P. | First ImpressionsThis facility was an awesome place to have our daughter’s possessions stored for three years while she has been at U of Arizona. I would highly recommend this storage facility!!
Kelly B. | Overall ExperienceWe’ll run and very efficient. The storage facility was very clean, and the manager very pleasant!
George S. | Overall ExperienceGracias por su atención y paciencia. Me apoyaron mucho y fue muy apreciable su tiempo
alejandra f. | First ImpressionsGreat facility. Easy access and great employees.
Lisa D. | First ImpressionsWould be better if the facility is accessible 24/7
Nipuna W. | Overall ExperienceJesus Loya was a great worker who got my situation handled perfectly
wolf g. | First ImpressionsVery helpful staff, very quick and efficient process
NATHAN H. | First ImpressionsThey did an amazing job getting me checked in and accommodating as much as they could. It is frustrating there are many processes/procedures not laid out very well until you talk to employees at Uhaul. The customer service number is a very long hold and received conflicting information.
Nicole V. | First ImpressionsAdam and his team were fantastic, I moved into the storage facility October 2020 until now and during that time my questions were always answered the facility always looked great and all the staff were friendly. If you have Storage needs I would highly recommend this facility. Very Clean and Secure!!
John C. | Overall ExperienceWould def rent here again if the need arose. Everything was super convenient and simple to use. The office staff were very helpful and accommodating!!
Nicholas W. | Overall ExperienceIt's a storage facility. There is only so much that can be done.
Carol V. | Overall ExperienceI did not appreciate the rates being raised after the 1st month. It’s a storage unit not an apartment
Laura W. | Overall ExperienceThanks excellent service
Lydia O. | First ImpressionsVERY CLEAN, I felt comfort leaving my hard earn property. The safe was very friendly, I would definitely use & recommend the company to my friends & family 🧚🏾
Robinette S. | Overall ExperienceAdam goes above and beyond my expectations… Excellent facility and managed so well.
Dagmar S. | First ImpressionsStaff was very helpful and professional. If I ever need a storage unit again, I will go to this location!
Cynthia F. | Overall ExperienceEveryone we came in contact with was friendly, accommodating and very professional.
Kimberly P. | First ImpressionsGreat experience. Would not think twice to use this place again.
jason k. | Overall ExperienceJust before the pandemic began, I moved my stuff into storage as I was in the midst of moving, and I only needed a handful of things at my new place. I figured I’d be renting storage space for 3, maybe 4 months, max. Then, wham! My new rental deal fell apart, as the home owner moved her kids into the home. Suddenly, I was very happy that I moved stuff into storage, as I was moving in with family. The uhaul location was great as it was close to work, and easy to access off of I-10. The facility was absolutely clean. There were no creepy crawlies, no funky smells, no water damage to floors or walls that might give me pause as to whether or not my own stuff was at risk. It’s been great! On the handful of times, I had a question about something, the staff were helpful. I appreciate good customer service. Now, almost two years to the day I put stuff in storage, I emptied the unit out. I’m a homeowner! ~ Thanks, UHaul!!!
Maria C. | Overall ExperienceTook three times for them to cancel my unit still waiting on the refund.
Christopher F. | Overall ExperienceThank to the manager there for putting up with my stuff lol great customer service
Mable L. | Overall ExperienceNever one issue from start to finish. I will do business with them in the future.
Destinee W. | Overall ExperienceI was only here for a short time, but the facility was great. It was secure ,well lit and clean. The staff was friendly and quick to help out. I would definitely use this place again.
LAURIE B. | Overall ExperienceGreat all around no cap
Raymond W. | First ImpressionsThe initial person who signed me up was not very helpful. He seemed to be disinterested in making sure I understood the process of going in and out of the building. The rest of the staff was very helpful.
James J. | Overall ExperienceThis facility was amazing. All the employees were very friendly and respectful. I wish I had a self-storage like this at my new residence.
Melanie B. | Overall Experience