Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
biggest solvable problem is nails and screws scattered around the parking slots that address the entrance to storage at 450 N Freeway....currently as I understand it, the only provision to remove them is in periodic the course of power-blowing the debris in those slots southward and collecting it at the south wall.....I suggest a more frequent, periodic use of a magnetic sweeper such as....https://www.lowes.com/pd/Hillman-Magnet-Caddy-with-Wheels/3381144.......these can be used on a minimum of one open slot and would be very fast....the area aft of the covered return bay also needs sweeping for brads and screws that workers might overlook when they power-blow the cargo decks; on another note, all in all, employees at 450 are very efficient, customer-oriented, and seem to work very well with each other.....5 stars....Joe Cicero
I would have given 5 stars except that they require a special lock, but didn’t tell me when I signed up. Then, it was the huge problem that I didn’t find out about until I happened to stop in the office several weeks later. I was told that I was called three times but there was no record of the call on my phone. However, the storage area itself is good.
Thank you for helping me with my journey
Loved being in for I month. I got to organize my stuff and had more space to do . Parking and moving trolleys are the best. If you don’t like piercing alarms, I recommend ear plugs ok!
Hands down the best experience I have ever had with Uhaul. I seem to have to help my sister move every couple years and the employees at this location made my experience so much easier. I greatly appreciate everyone's help. Best Uhaul in Tucson!
Uhaul is a very easy company to do business with. Moving is always a, and I should know, I've done it quite a few times, but Uhaul equipment has been consistantly good and I have never been treated with anything other than professionalism, courtesy, and genuine helpfulness.
adam and his team have given me the comeback experiences I have rent from Uhaul all my life this facility is the best one yet thanks adam and your hard-working staff excellent customer services
Adam the manager was very friendly and helpful. Great customer service
Most courteous and hardest working team very efficient with problem-solving another satisfied customer.
Excellent experience, 10/10 would recommend and use again.
Awesome!!!.... Absolutely loved the staff, communication, facility, and equipment..... Recommend this location for anything and anyone looking for hauling, moving, packaging, storing, etc.... Thank you so much. Greatly appreciated!!!!!!!
This Uhual Is Top of the line Thanks to Jenna and many other helpful staff! Jenna have on multiple occasions I mean multiple went above and beyond to help me out and alleviate major stress that was riding, her always friendly and and with a smile and not the cheesy kind the real kind. I always feel good seeing her behind the desk when I walk in 😊 I love this U-Haul I would highly recommend it. Their manager Adam is super Awesome has just been aces in all my rental dealings. Thanks so much! You guys Rock!
I had no problems with u haul or the Facility the only problem I had was not swiping my card some times and setting off the alarm my stupidity 😒
All staff at this location were extremely helpful, knowledgeable, and most importantly very very friendly...... Now knowing, I will not take my business anywhere else....Thank you so much.
Rude very bad dirty.
Very convenient location with an equipment drop-off lane. When I arrived I pulled the truck into the lane then several people immediately worked to process my return. I was on my way within minutes.
Very professional, prompt and helpful staff. Everything went quickly and smoothly!
The pick up and drop off were super easy. The truck was great. The team members that helped me were so nice and efficient. The woman who checked the truck out to us explained everything so well and I felt I had a firm understanding of exactly what I was paying for. You all rock!
Nothing- the whole experience was seamless and wonderful
Long lines and wait times and the alarm to the storage unit went off so often it may have damaged my hearing. The alarm went of at least a dozen times in the course of an hour.
The onsite manager has refused to apply payments made to uhaul through my bank check. So as a result I am being overcharged. The manager is very confrontational and combative. I reached out to corporate more then a month ago and have not heard from them in regards to my refund for late fees for December. Now a check was mailed on the 1/5/2021 due today 1/20/2021 and it has yet post to my Account. Did I mention how rude and disrespectful the manager @ the St marys Uhaul in Tucson is? i am in the process of making other arrangements.
The drop off was very easy. Was greeted right away by a staff member who was very friendly and the process took about 5 minutes. Excellemt job!
I used for facility for about five months. I asked for automatic debit which took two months to get right. I was sent late letters which required me to call on and wait. On the third month I received a vm stating I had to remove my lock if I wanted to vacate. I didn’t request to vacate, the manager for the locker number wrong. I called and got a rude employee who said he could not note my account and it was personal between me and the manager who would not be in for two days. I vacated the locker on December 30 and advised the office. They didn’t tell me I would have to pay for la lock because I left a small bag of trash in it. I had paid a month in advance and was going to get trash next day. There are no trash cans on premises. I would have remove small container if I knew I would charges for lock. I called manager and left message but she never returned my call. The man who inspected locker was professional
The staff was very friendly and helpful and the truck was clean. The passenger side mirror and speedometer issues were safety hazards.
Staff was professional and very pleasant to work with!
Thank you for all you’ve done for me and my property. Everyone I’ve encountered has been very knowledgeable and capable of handling my concerns. Much appreciated for the service.
Very professional. Quick and easy checkout. We got there the night before just at closing time. One worker stayed an extra 15 min. to bring down the car from the trailer. He also let us turn in the trailer so we could take the truck to unload our move. 5 star service all the way around.
Service was outstanding as always
This establishment and staff is phenomenal!!!! After waiting almost an hour beyond my reservation time at the Benson Highway location, I called the downtown location an immediately got the vehicle I needed. It's wonderful to see professionalism. Superb job.
The staff was friendly and helpful. The storage facility is well maintained.
Just keep doing what you are doing
Nothing, the personnel is great. Facilities are very clean.
The customer service area was immaculate and the team members were friendly and helpful
Great services
Your prices are out of line. Hidden fees I have been a loyal customer for 30 years. Never again. I will rent from your competition Never again
The team aloft workers at this location have been so helpful and fantastic to me during is my move. I had to rent 4 times and they were always helpful and kind .
I have found that this location has always been professional and courteous towards me in all transactions that I've had.
Super clean and secure. Trucks and trailers always in top notch Condition (usually almost brand new). I highly recommend if you dont want to worry about your belongings. A lovely staff.
Excellent
Vehicle was dirty, needed new wiper blades. Was not informed that my one day rental was limited in miles. Was hit with a mileage overage charge when dropping off the truck. Very shady practice.
Very helpful and professional.
The place is amazing during day time hours but be aware when the sun settles, you’ll notice how heavy the homeless population is in the surrounding area. Just be aware it’s not a safe area and you’ll notice every once in a while someone will break a door to access the customers bathroom. You will see people high off drugs sitting around the perimeter (a sight that is becoming common in Tucson) as the area is not fenced off as one would think. I would definitely spend my money elsewhere next time at a secure location where I’ll know I can access my belongings at anytime while not be hyper vigilant due to the transient people who hang around the area. Online pictures make the place look amazing as it is but, the situation around it isn’t.
Truck driver/forklift driver was sick so the delivery was a couple days late.
Very helpful staff. Nice facility. Available carts are very helpful.
Great customer service. Loved the cart convenience!
I will never utilize U-haul again and make an active effort to inform every person i meet of their wanton criminal behavior.
Collin is great!
Very nice and helpful and clean. Easy to come and go and secure as well.
For the most part the storage facility was kept clean however we ran into a few situations where that was not the case. But we realized that there are no trash cans offered on the premises. Also during COVID it became very uncomfortable to go to our storage unit as many people including staff members do not wear face masks. I’m immune suppressed so this is a huge violation both in the moral sense as well as national health. This really rushed my husband & I to get out of there faster then we had planned but well worth it in the end for our safety. It’s really shameful that Uhaul is not keeping up with other businesses.
I have never visited the Freeway location, The interaction is by telephone and the driver, that interaction was excellent.
Post shipping rates for boxes. 5 boxes were shipped from 1 facility and 5 boxes were shipped from a different facility. Both were shipped from northwest Indiana but there was almost a $2,000 difference in shipping costs.
Staff was attentive and professional with all and any issue or concern regarding my needs.
I am so embarrassed and apologize to U-Haul for the fender bender I had while on your property. Your staff was excellent and were very understanding and helpful. I will always recommend and use your facility. Please extend my thanks to William and also the really helpful woman who shared my experience with me and then helped me with getting the storage unit. Excellent employees and nice people. Again I apologize for the accident. Thomas Tilton
Awesome service!
I was told something different for prices and fees 3 times. They never explained the truck or let me check before using. The gave me keys and walked away. I asked how I returned they said they would be there. On a sunday? And I called 2 hours before at 3pm noone would answer phone. Then 4 days later fees pulled from account and no bill sent. So I found out when my card was declined elsewhere
I was originally supposed to pick this truck up from another location but it was not returned in time. A phone call would have saved me some time and gas running around to pick it up at a different location.
Wash the windows in the truck very dirty. Wash the outside and Inside of vehicle.
Although a van wasn't available that I reserved a week prior they only had a pickup truck to offer literally 15 minutes before my pickup time. It rained some that day so my possessions got wet. Also isn't there a uhaul $50 money back guarantee that is owed where if you do not have the vehicle i requested for moving it'll be applied to my account ? I have yet to see it, thank you
Better tires on trailers.
the customer service was outstanding from Adam Conroy, he was very friendly and helpful. My wife and I were have a very stressful day, trying to find a storage unit. After visiting your facility and meeting Adam, he put us a ease. He was kind and respectful. because of that we will tell all our family and friends. Thank you! Adam for all your help.
this is one of the cleanest and well run facilities I have used yet. I have had to store items many times and wish they all were like this. Great staff, readily available to help with any situation.
I initially called 10/26 to reserve a truck, the associate was super nice and informative. Came in 10/27, the associate that helped me in person was extremely nice and efficient. The location and security is excellent. Totally feel safe leaving my stuff there.
I actually had a few people go with me to my storage and they loved it. They currently are in other Vendor storage locations around town and they want to move when the weather cools off. Their storage is not climate controlled and they were very impressed with your storage and store. If I ever need storage again, I will defiantly be coming back. All your staff is awesome. Regards Stella Padilla
We cancelled our storage unit due to the lack of pandemic safety precautions. The failure to post signs at the entrances requiring masks is highly irresponsible by a business during a pandemic. Most of the people we encountered in the storage portion of the facility were not wearing masks because U Haul did not post signs that they were required.
This place is very clean and well located. The staff was extremely helpful. Would recommend to anyone looking for a storage place.
Adam helped fix an issue with my rental that saved me a lot of money. I really appreciate it!
I am very happy with the service and professionalism by this U-Haul location. It looks like I’m going to have to keep the storage space and continue storing my daughters belongings for a tad longer intended.
Clean, secure facility with helpful staff who go the extra mile. Highly recommend. Accommodated our changing needs, worked to satisfy our 1st floor request despite extra work on their end. Had zero concern for safety of items; well secured, technology-driven facility. Central location to downtown and U.
People need to get to they're storage unit when they need to get thrre. Your hours should be to at least midnight.
Staff at time of sign up wasn't very courteous and seemed very rushed. When asked about any specials he was very curt. So at time of move in we noticed information was not properly taken. However the manager Jenna apologized and corrected our information. She was very pleasant and very helpful.
I had no problems, it always smelled clean, and the staff was so helpful and kind. If I need to obtain storage again, I will go back.
Adam an his staff are well trained an Amazing to do business with Thank You Adam
When we called to rent a storage locker we were extremely pleased with the manner in which all our questions were answered. Upon arriving we were greeted with a smile, and then escorted to the two lockers we rented. I would definitely recommend this facility.
I sold my house,rented 2 units, then i found out my closing date was earlier than what i was told. So, i was frantic due to the fact i had to call back ,change the date of moving in and there could be a possibility there mite Not be 2 units available in the sizes i needed. Adam went out of his way to help me get what i needed and was very proffesional and friendly! Thank you sooo much Adam, you’re the Greatest! Kathleen Glaser
I had a great experience with this storage facility until covid hit. The facility does not enforce wearing masks by customers or employees. I had to ask an employee to wear a mask and then he put it on with his nose sticking out, which does nothing for safety! I moved my stuff out because it was unsafe to access my belonging due to so many of the other customers not wearing masks.
The young lady, manager on staff was wonderful to work with. She is very accommodating. Thank you
The staff at this particular U-Haul facility is extraordinary. I would like to commend especially Adam, the GM, as well as Ms. Kenna as well as the lady who is keeping the storage units som lo perfectly clean.
We had nothing but best experience. The staff was awesome and very professional. The units were clean and very maintained
Fantastic service and facility! 100%!
At the end of my trip it saved me a lot of uncertainty where to store my belongings as I waited for my apartment to be ready.
The staff at this location are super friendly and accommodating. Great prices too. Plus, their lot will fit an interstate tractor trailer moving truck, which is hard to find in Tucson. I highly recommend this location.
Keep up the good work.
We received excellent assistance from Norman who runs the U-Haul in Janesville, California! He helped us even get our car on the car carrier, and made certain we had a 26 foot truck on time! He was courteous, friendly, enjoyable, and compassionate, as we were moving away from the location of many recent forest fires! Great guy! Truck was super great, car carrier as well. All was clean, ran superbly, and the drop off in Tucson was easy and so convenient for our storage needs! We will always use U-Haul!
Very courteous staff. Social distancing and masks in use.
We ended up arriving late and tried to finish putting stuff in the two units but we ran out of time and I hd to take the remainder of My daughter’s stuff back to my house. Otherwise the experience at this location was great!
Great location and wonderful layout. Very well run with more amenities than I have found anywhere else in town. To top it off it is also the best price per sq ft I have found yet.
Adam has a great team and provides outstanding service
Very helpful staff and a well-maintained facilities made it a great option to use
When UArizona shut the dorms in March, my twins had to move out quickly. This UHaul storage facility was wonderful and supportive, Manning a bad situation a bit better with their helpful attitude.
Very friendly and helped us get a storage unit that was close to the entrance.
Brand new facility. Great service. Clean environment.
Everyone was super helpful and open to letting me rent a unit despite being stuck in another state due to covid. Super easy to set up access for my friends to move my things for me. Highly recommend and competitive pricing as well.
This is my second experience with U-Haul storage and I have to say it has been a rewarding experience in both instances.
Will use again when needed.
This Uhaul was clean and amazing staff.
Excellent top notch facility. I do wish the evening access hours were later than 7:00 PM; 9:00 PM would be my preference. Apparently there is an option for later access but I didn't understand it. But what a great place! Best storage facility I have ever used. My highest recommendation. Sparkling clean. Secure. Helpful and friendly staff. A+
With covid 19 we needed a quick temporary space for my daughter’s college room items. Going off what Gus told me I called and then came to your facility. I the the gentleman on the phone and the lady in person were very helpful. I have never used storage before in my lifetime and they made it so easy. I can see why his recommends you. I will tell everyone about you and your great business. Thanks die making a difficult time easier for us.
Will was outstanding, professional, and very organized. He was so helpful and made this experience much easier than I anticipated.
Would like to see more 24 hour places. Some of us work midnights and would like to do the things we need to do during our hours. Besides the best place in town.
The gentleman at the desk was not overly friendly or helpful and seemed distracted. The facility itself seemed fine.
The staff was always friendly and helpful. If I need storage again I’m going to return, great experience.
The staff are extremely accommodating and friendly! The storage facility is clean and the price was competitive, especially with the first month free. This location easily handles extra long interstate moving vans. We were very impressed!
I am a single women and feel very safe here. Cameras all around and place is very clean.
I believe it is a bit over priced. I would be 100% more satisfied if I could get this unit a bit cheaper. But the location was perfect for me and so I settled.
I had experience at two locations, Oracle/Wetmore in Tucson and also Downtown St. Mary's in Tucson. Employees at both locations (Rebecca and William) were fantastic and extremely helpful!
Adam is always professional, friendly, and accommodating.
On U-haul.com website, it always shows a balance due of zero even when there is a balance due. Not the facilities fault, but a corporate issue.
Adam and his staff were very helpful to getting my rental returned and storage setup. Facility was clean and easy to access. Would highly recommend.
Pros: All of the staff were super friendly and helpful. The storage manager, Jenna I believe, was always on the ball and willing to help out when needed. From the minute I pulled in, tired and weary from the long drive, I was swarmed by staff members that were eager to help out. Cons: The alarm system in the indoor storage area needs some dialing in. It was set off probably every half hour. Very loud.
I do not support Trump and I found out U-Haul contributes to his cause and I had to drop my business with the company. You were great, but e don’t see eye to eye and I know you don’t need my hard earned cash. Thank you.
This facility and its staff are great ... deserving of six stars!
The Uhaul rep that helped us was awesome! Jenna I think it was, truly understands what customer service means!!
I was hesitant to go in, because of the on-line reviews about customer experiences. One U-Haul place I went to didn’t even exist! I sent that report in. Anyway, I’m happy where I am and I highly recommend this facility. I will change my point of service now, even if it means a difference in miles I have to drive!
Suggest all U-Haul staff wear face masks during this coronavirus pandemic when interacting with renters, and when inside the storage building. I did not see any employees doing this.
Great experience!
Staff was helpful , friendly and had instant answers to every question. Amazing when people are knowledgeable and good at their job. I highly recommend this facility to everyone.
Very accommodating and friendly
I rented a space for a year! The whole experience was great ... the staff was always friendly n always available to help!
Overall a good experience. Very disappointed in the "no prorate" policy. I moved out of my storage units 2 wks early, and got none of my money back , (even tho it's ok for them to rent them out when they are already paid for by me). Seems pretty unfair to me. Policy is policy, and I dont blame the staff. They are amazing people.
The staff we very helpful with checkin process, and backing the truck up to unload. the facility is clean and has nice features
Jenna at the downtown location was amazing great customer service
The staff is absolutely amazing and extremely helpful!
Staff was very helpful.
Ihave 22 years storage management experienceand am favoriblyimpressed by the staff.
Really nice and helpful staff - just the best. They also keep the facility looking nice and exceptionally clean.
Adam was awesome! can't say enough about him. he went way above and beyond. Thank you Adam!
Jenna - I cannot say enough about how great you were. So friendly and helpful even during a stressful time for both me and you !! You keep your facilities clean and sanitary and you’re really to be commended for your work ethic. You made this a great and easy experience!
Everyone at this location is friendly and helpful. UHaul ran a special to help students who had to quickly move out of the dorms because of the Covid-19 shutdown. Thye gave my students first month free, low-cost lock and use of a hand cart. Great experience.
Johnny was very helpful and friendly. The space was very clean and they do a great job with security
Thank you Adam, Johnny I, Tony D. for making our move so easy! Take good care, and be well.
The staff was so helpful and encouraging just the medicine needed during a stressful move! They were also helpful with the online check in which was a little tricky but the phone staff walked me through it!!
The only bad was there we’re alarm going off
Best U-Haul in Tucson!
Adam and his team are very customer focused and I highly recommend their facility.
We interacted with three different staff - all were very helpful, professional and really nice people. You have great staff at this location!
Very helpful
Fast friendly staff
Overall awesome, but the roadside was not covered twice?
Everyone here has been very helpful and courteous. If we need UHaul on the future, this is where we are going.
The service I received was excellent regarding positioning my U-Box to be unloaded. The cleanliness of the site storage facility is outstanding. Thank you, downtown Tucson U-Haul staff!
Very good customer services. Pleased. Thank you.
U-Haul has upped their game - all of my contacts with them and the service they provided on my recent rental was exceptional.
Recommend to have more moving carts available for use by customers. I was told there were only 4 which were all in use by a moving company. Fortunately the movers let me use one after I asked them.
Office staff was pleasant and helpful.
The general manager and other employees are clean, in uniforms, and very friendly and helpful. The rates are average for the area, and they don't have some of the same requirements that others do.
Helpful, friendly staff
Facility was very clean, customer service was spectacular.
Great location and best Uhaul layout. Tons of parking. Best Uhaul I’ve ever seen, bar none.
They need more carts. I waited 45 minutes yesterday, for a cart. Only four carts for all of those units...…..clearly isn't enough!
A very patient & friendly folks made the grim task of moving almost painless, I dealt with Adam and & ubox genie Karina.very good experience
Great customer service.
good job
Great personnel. Very helpful and friendly!!!! Very satisfied with the service.
Best U-haul ever. Layout design is amazing, the ingress/egress is fantastic, football fields of parking, storage facility is top notch, you can see the U-haul sign from half a mile away. The best!!!
Very Nice facility, but I will NEVER rent a storage unit on the 3rd floor again. I paid 4 guys about an hour and half waiting for the elevator! Recommend 2nd elevator
Great location
The salesman was very kind and helpful. Also, Sunday when I arrived the young man there at 5:00 PM went out of his way to help me
Friendly and helpful staff would definately use them again
My flight was late and she was so helpful with my reservation. It could have been awful, but she made it possible. She was wonderful. The truck was great. Grateful for uhaul! Linda Mugaas
Very helpful staff and easy to use
Brand new.
Customer service was superior. The storage area was next level; back up bay parking, pallet dollies, elevator, climate controlled (think ac as you unload into unit), and SPOTLESS hallways, and unit.
Very clean. Fast check in.
Adam and all the staff were extremely helpful, kind and professional. Thank you!
I had a very pleasant experience at U-Haul Self Stirage. Adam Conroy was a great help & the entire process from start to finish went flawlessly. I was very pleased & thankful for Adam's help.
They were so wonderful. The manager that helped me was such a great help he literally saved my day from being a total disaster.Thanks so much for all the assistance and help. I love U-haul!!!
These people have it right. Friendly,and knowledgeable. One of the best centers I have used. Well stocked.
Was treated very well got everything I needed took loads of stress of me thanks guys wonderful staff from GM to all staff thank you
Adam was the best! I highly recommend this storage facility.
Your staff was awesome, very helpful, took extra time to show me the unit.. Tony was exceptional ! I was really pleased with the service.
Staff was very helpful and awesome.
very clean
The representatives there were extremely helpful and knowledgeable, they went above and beyond to make it a great experience
Literally the best experience I’ve ever had! Thanks, Adam Conroy!
U-Haul people where friendly and very helpful.
Very nice and clean. Great security
Super Awesome Experience.. Couldn’t have been any better.. Highly recommend this location over others I’ve visited in Tucson Area.. Thank You !
Very friendly and helpful staff. Facility is great.
Good service ...
Not easy to find but it is a new facility and gps had not caught up.
The facility is very nice. The moving dollies and the employees you have were very helpful.
I couldn't have asked for a better experience. Every staff member I met was exceedingly present and helpful. I just moved to Tucson and this Downtown Uhaul helped make me feel welcome and secured
Very helpful staff
Everything went well.
too many phone numbers and addresses required
First time great experience!!
Your employees are everything, never forget that. Today, they earned UHaul a long term customer. Their customer service was top rate, they were highly professional, very helpful and fast workers~
Very attentive and informative. Great looking place!
Friendly, competent and helpful.
Manager had everything ready for me. Painless. Excellent customer service.
No clue had to reserve Dolly. Water fountain had no pressure. Thank you, Elvira
Very respectful, and showed concern in making sure all was well.
This us a Great Place to store your belongings. The GM is Top Notch
Adam at check in and Mike at check out we’re both extremely helpful and friendly. Thank you!
Excellent facility
They were courteous, very helpful and accommodating. Thank you for your help- you all made a very stressful day and time much better and less stressful.
