Customer Reviews for U-Haul Moving & Storage of Duluth

6539 reviews

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
1.0

Ensure that equipment to be rented is clean and ready for customers. When a replacement is given ensure the equipment is properly fueled and mileage records are accurate. I was forced to fuel the equipment before I left town, and equipment returned with more fuel then when I picked it up. Ultimately costing me more for the rental overall.

DONOVAN R. 
Rating:
5.0

It was quick and easy and we were help right away.

Sam K. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
4.0

Check in person was very nice

Bob B. 
Rating:
4.0

Very fast and friendly. Super nice rental truck. Thank you!

JEREMY W. 
Rating:
1.0

I rented a drive up storage facility and when I got there to purchase my lock I was told that the storage unit i rented was not available, apparently it was double booked. So I had to get a smaller storage unit on the second floor. I was not happy since all of my stuff did not fit in the smaller storage unit. I was told I would get a partial refund for the mix up. Well lets just say $6.00 is NOT a partial refund for YOUR mess up!!

Kristian K.  |  Overall Experience 
Rating:
5.0

Very friendly staff and well maintained vehicle

Lorissa W. 
Rating:
4.0

The app return experience was singularly one of the most frustrating apps we have had to work with. Then I was on hold for over an hour while we sat in our car because we did not want to be charged a fee. Thank goodness for the CSR chat or we would probably still be there.

DANA C. 
Rating:
4.0

Customer did not leave a comment.

TRICIA B. 
Rating:
4.0

He listened to our concern on the pull of the trailer but did not provide any compensation, or who we should talk to about the terrible experience. Otherwise, he was nice, as he always is.

Christopher M. 
Rating:
4.0

The trailer was clean but we had an issue with the door lift cable coming off the drum and jamming up around the shaft. I spent an hour+ getting the door to work again so I could go home. When I returned the trailer the next day the agent acknowledged the issue but offered no remedy.

MARK H. 
Rating:
5.0

Great experience. Trailer condition was great and pulled very well. Thanks for everything! We will be back!

STEVEN Z. 
Rating:
4.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Braden S. 
Rating:
5.0

Professional staff. Thank you.

William S. 
Rating:
4.0

Probably the worst truck I've ever rented. Brakes were awful! Had the pedal pressed to the floor in my driveway and was creeping along. Scary drive

Nicholas M. 
Rating:
2.0

First I had to wait 20 minutes because there was only one staff working (woman). Then a man came in and started helping. He was rude and condescending from the paperwork to handing the truck over to me.

LEO C. 
Rating:
4.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

From the moment we walked in door, Tyler greeted us and made us feel welcome and helped us with a smile. Also when we returned the truck, Richard did same. Both of them were easy to work with, which helped alleviate our nervousness. Thank you to both Richard and Tyler for a experience great.

Lester H. 
Rating:
5.0

Customer did not leave a comment.

Alisa F. 
Rating:
5.0

Employee was very polite and helpful.

DARRIN K. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The auto trailer was well built, towed very well and worked perfectly for me. It was a positive experience renting thru U-Haul.

Joseph A. 
Rating:
5.0

The representative at the Hermantown location was very helpful as i did have questions. She was pleasant, knowledgeable and helpful.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Answer the phone maybe?

Mark D. 
Rating:
5.0

I liked how quick the check in was. The people were awesome, friendly and helpful!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

I got charged for 2 miles over limit but felt it was unfair since I had to run around country to pick up truck and car transport from different cities/locations. I secured rental 2 weeks prior to reservation so plenty of time to accommodate this reservation I had placed

Kevin W. 
Rating:
5.0

Stop moving pick up and drop off locations on customers. I picked this drop off because of the hours of operations. Everything was good with the exception of the pick up / drop off situation.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

jannette M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

RACHEL ANN E. 
Rating:
5.0

Allow more than a 12 hour rental- inventory in and within a 50 radius of Duluth, MN was not available for more than a 12 hour rental, thus I picked up 50+ miles away and drove to my location.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Sam A. 
Rating:
5.0

Customer did not leave a comment.

RICK B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Very fast and efficient. Friendly.

Robert S. 
Rating:
3.0

The unit rented had outside access. It was damp, difficult to open and close.

Yvonne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
4.0

Check in was a little slow. When I dropped the trailer off, it was extremely fast and smooth!

RICHARD W. 
Rating:
5.0

Agents helped me with trailer and were helpful and efficient.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
3.0

It's not immediately clear what to do with a return when arriving until you round the corner and see the tent. The building is not inviting and once inside, it's not much better. The employee was quick to come out to take the return, but he plugged in the wrong truck number and it took him a while to figure it out. He assumed I was in the wrong spot and that and recommended I not finish my return in the app, despite my preference to do so. His assumption was I would be charged a lot. I would take that small inconvenience over the horrible wait times on the phone. 45 minute hold times are assinine in today's day and age, and I experienced them twice in separate weeks.

Chad N. 
Rating:
5.0

Great customer service!! Everyone I talk to to assist me during this busy time we're very helpful and extremely nice. Thank-you for taking a lot of stress out of a stressful move!!

Anna S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Nisa O. 
Rating:
4.0

It would be really cool to see the motorcycle trailers equipped with mounted ,adjustable tie-down straps or a locking bracket for the back tire.

JOHNATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ERICK M. 
Rating:
5.0

Sarah manages a great u-haul store!

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The people I dealt with were great. Your lucky to have them. Its a busy place,

Steven S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Garrett O. 
Rating:
4.0

Told guy about the tires

JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

NICOLE W. 
Rating:
4.0

Excellent service

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Damien K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
4.0

Customer did not leave a comment.

Jane H. 
Rating:
5.0

Based on my experiences overall, I would not recommend U-Haul period. However, this location and its staff were very helpful.

Timothy L. 
Rating:
5.0

Professional and very intuitive operation. I will use them again.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

The staff were very nice, knew their duties, and were efficient.

Terry D. 
Rating:
4.0

Nothing, super nice staff. Friendly. Thanks

william W. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Uh yall tried to tell us that we only had the rental for less than 4 hours. Like I'm a college student moving out. Do you really think I can load and unload an entire house in 4 hours? Why do you think When I made the reservation for an entire day? Like are you trying to get more money out of me? Y'all on some next level BS

JOHN W. 
Rating:
2.0

Order was ready to go on time. Service was fairly friendly. They forgot to include the pads I requested, so that was inconvenient. The phone was never answered when I tried to call and request new pads. Overall below average costumer service experience.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Again, very friendly and efficient. Made the entire process very pleasant! Highly recommend

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Katie V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Ann J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

nothing

DAVID K. 
Rating:
3.0

Pickup and drop off went smoothly...in and out quickly...

JAMES S. 
Rating:
5.0

Free coffee

Scott A. 
Rating:
5.0

Customer did not leave a comment.

GRAF L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

JAY H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

N/A

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

Anita L. 
Rating:
5.0

The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.

Patrick O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

Make sure you have the trailer available. When a reservation is made a week in advance and PAID for upfront and when you call to MAKE SURE the trailer will be available and its not it VERVY IRRITATING! its not your workers faults but maybe you need to INFORM CUSTOMERS of how the rental works

PAMELA L. 
Rating:
5.0

very good service ....will use them again

Steve L. 
Rating:
5.0

Nothing, Great job ~

Daniel F. 
Rating:
5.0

Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !

William M.  |  Online Move In 
Rating:
3.0

The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.

Dale O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY T.  |  Overall Experience 
Rating:
5.0

Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!

john v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

could use a bigger parking area.... very limited parking

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  Overall Experience 
Rating:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Rating:
5.0

Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Anne T.  |  Overall Experience 
Rating:
5.0

Staff were very helpful, friendly and professional!

Kim B.  |  Overall Experience 
Rating:
5.0

I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

Thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVERN B.  |  First Impressions 
Rating:
5.0

I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Charlotte D.  |  Overall Experience 
Rating:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Rating:
5.0

No nothing

Cleo W.  |  First Impressions 
Rating:
4.0

Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Steve s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Very organized facility, love it. Courteous staff.

Beatrice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audrey k.  |  Overall Experience 
Rating:
4.0

Kind to students

Leah N.  |  Overall Experience 
Rating:
5.0

Thanks for your servic

reginald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  First Impressions 
Rating:
5.0

Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Danita M.  |  First Impressions 
Rating:
3.0

I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

Kerissa G.  |  First Impressions 
Rating:
5.0

Great service

reginald m.  |  First Impressions 
Rating:
4.0

I would recommend to anyone that needs storage in the area.

James P.  |  Overall Experience 
Rating:
5.0

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Danielle A.  |  Overall Experience 
Rating:
5.0

:>)

Kari B.  |  Overall Experience 
Rating:
3.0

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

REBECCA D.  |  Overall Experience 
Rating:
4.0

I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Moved across country twice by this means. Very satisfied!

Kenneth F.  |  Overall Experience 
Rating:
1.0

The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

Melisa M.  |  Overall Experience 
Rating:
5.0

Staff member was extremely helpful!

RUSSELL C.  |  First Impressions 
Rating:
5.0

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Lisa T.  |  First Impressions 
Rating:
5.0

Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Erin G.  |  Overall Experience 
Rating:
5.0

I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

Cindy J.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

bradley e.  |  Overall Experience 
Rating:
4.0

None

DAN W.  |  Overall Experience 
Rating:
4.0

I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Pam W.  |  Overall Experience 
Rating:
5.0

Ian was a great help!

Shae N.  |  Reservation 
No reviews have been submitted for this location.

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