Customer Reviews for U-Haul Moving & Storage of Duluth

6452 reviews

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DOUGLAS F. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

nothing

DAVID K. 
Rating:
3.0

Pickup and drop off went smoothly...in and out quickly...

JAMES S. 
Rating:
5.0

Free coffee

Scott A. 
Rating:
5.0

Customer did not leave a comment.

GRAF L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

JAY H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

N/A

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

Anita L. 
Rating:
5.0

The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.

Patrick O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

Make sure you have the trailer available. When a reservation is made a week in advance and PAID for upfront and when you call to MAKE SURE the trailer will be available and its not it VERVY IRRITATING! its not your workers faults but maybe you need to INFORM CUSTOMERS of how the rental works

PAMELA L. 
Rating:
5.0

very good service ....will use them again

Steve L. 
Rating:
5.0

Nothing, Great job ~

Daniel F. 
Rating:
5.0

The gentleman who helped us was efficient and answered all of our questions.

Mikkel G. 
Rating:
5.0

Customer did not leave a comment.

Gerald K. 
Rating:
4.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

jackie H. 
Rating:
5.0

Customer did not leave a comment.

Lauri S. 
Rating:
4.0

Customer did not leave a comment.

Town Hall Brewer M. 
Rating:
5.0

Nothin, the service was Excellent, I wouldn't change a thing..

WILLIE C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Light wiring problem with trailer. Short circuit

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

For checking out with the mobile app, it would be good to add advance warning on the additional identifying information needed to check out ahead of time. I wasn't expecting to need 2 additional ways of verifying. I went inside instead of dealing with that mess.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

I was very pleased with the service,equipment and return went smoothly.

Lauri S. 
Rating:
1.0

was an hour late bring it back i aked if there was a charge for being late cleck said no but i was charded 2 day rental

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Honestly it was great as usual I can't even think of a way to be better

Farley H. 
Rating:
5.0

When systems are down, out of courtesy, it would be encouraged for customers to receive a slip showing U-haul received the returned truck or trailer. It makes a customer feel more confident with an organization. On another note, the staff has always been friendly and courteous at this location.

Jacqueline L. 
Rating:
5.0

Nothing 🤩

John M. 
Rating:
5.0

Just like every night has its dawn Just like every cowboy sings his sad, sad song Every rose has its thorn Yeah, it does I listen to our favorite song Playing on the radio Hear the DJ say, loves a game Of easy come and easy go

Luke V. 
Rating:
5.0

Customer did not leave a comment.

Koresh L. 
Rating:
5.0

Customer did not leave a comment.

KRAIG E. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
4.0

Customer did not leave a comment.

Kit W. 
Rating:
5.0

I noticed that some customers just behind me were forced to wait for a longer than reasonable time due to there being only one staff present. This should not be the case.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

The front of the truck was not clean. There was some sticky red ketchup or jelly in the handle of the passenger door and just looked like it could use a good wipe down. Also seemed like there should be more than one person working for how busy it was.

TYLER E. 
Rating:
3.0

Customer did not leave a comment.

JODELLE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
4.0

Ok

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

I returned the UHaul truck with half a tank of gas more than when I picked up the truck. There was no discount for having more than the minimum amount. That would have been a considerate action

SHELLEY R. 
Rating:
5.0

Everything went smooth and easy

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

Breanna S. 
Rating:
5.0

Customer did not leave a comment.

Edmundo M. 
Rating:
3.0

Customer did not leave a comment.

RYAN T. 
Rating:
5.0

Awesome experiance!

Roxann P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

DIANA W. 
Rating:
5.0

Customer did not leave a comment.

KIRK S. 
Rating:
5.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS Z. 
Rating:
4.0

Nothing it was great

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Barbel B. 
Rating:
5.0

Customer did not leave a comment.

DANNY S. 
Rating:
4.0

Had trouble with the phone check in but thankfully the location opened shortly after our arrival and the nice man took care of us and we got on our way

KELLY S. 
Rating:
2.0

Ordered a dolly with the Van and was not given the dolly. I had to scramble to find one at the destination. Other than that everything was fine.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KOBREINA C. 
Rating:
5.0

Sandwich and a drink?

JULIUS S. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Oddbjorg H. 
Rating:
5.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
2.0

Customer service was great. But when it came to maintaining the equipment, I wish I would have checked the car dolly over well before hooking it up and leaving. When I got home with the dolly I noticed the drivers side fender was busted and flapping against the taillight wiring and one wire was broken and tail light didn't work. I ended up having to repair the tail light wiring as well as the fender before I could use the car dolly. I just wish the equipment was maintained better. Otherwise everything else was A+

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Don't need to, I have been renting out equipment for many years, and have ALWAYS been treated with respect and up front costs. Uhaul has been grest

DAVID R. 
Rating:
5.0

The people at the U-Haul dealership were well prepared and eager to assist us. They had exactly the trailer we needed. Since we were preregistered they were ready when we showed up early.

BERNIE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Maybe mark the entry a little better. It's cocealed enough to miss it.

TED E. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Everyone is so nice at u haul! Inlove how they make everything so simple and easy

HARLEY A. 
Rating:
5.0

There were multiple damaged areas that should have been marked from the previous use. I took the maximum amount of pictures that I could before we had to leave, but there were way too many and it would've taken longer if I marked every ding and dent. I believe if you do a video for incoming and outgoing the process would be easier and better feeling for your customer, so they wouldn't worry about existing damage.. other then that, the staff were quite fast and helpful. Thank you!

DAVID H. 
Rating:
5.0

Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !

William M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

andrew S. 
Rating:
5.0

The workers were quickly able to identify the best option that allows me to pick up my mattress. Thank you!!

Shannon S. 
Rating:
1.0

My experience with Uhaul was awful and there aren't even words to explain my time with you. The truck from the beginning was given to us with a head light missing and the brights were in when we got it so I didn't notice it til we arrived at our destination and had items in the uhaul. We noticed it when we needed to move it for someone and then we noticed it. We had to return it and unload what we had into a new truck. That took up our time and money. We were supposed to get a discount and never did. We then were charged wrong for the next day beings we had to rent it again for another day because of the issues. Then when we were going with a full load we had a tire blow on us. We then had to wait and take up time and money. We then went only less than a mile and it started acting funny. We pulled over again and called roadside again. The same guy came back and seen its not a tire issue its a broken axel now. We then had to wait again and be towed.to were we needed to go. I specifically asked if we were going to be compensated for this and she reassured me we would be. I also asked if she could call hermantown mn called Uhaul of Duluth what is going on with the truck and that we still needed to unlaod it (which she said take your time with it) and that it is broke because I said I didn't want to be charged again. Well that night I went on my online banking and they charged me again!!! I already am supposed to be reimbursed for the 1st truck with the headlight out and now with this broken truck and they charge me for having a broken truck!! So that is 3 charges I am supposed to get back and on top this i was charged a bunch of charges at the end. Because when I brought the truck back at a little before 7 when they closed they were closed already and they charged me a few days later for this whole incident. I expected something completely different. A refund not another bunch of charges! They also needed to be more upfront with charges and what comes with a truck such as a dolly and different options like one ways or ect. They just need to be more helpful and not lie they said I would not be charged at all til the end and it was just an awful store with awful trucks and a terrible experience.

LEEANN B. 
Rating:
3.0

The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.

Dale O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
1.0

Every time I utilize Uhaul they always make adjustments to my reservation, which will double my initial cost. There is no communication between offices. I feel like I cannot depend on the Hermantown Uhaul to support my needs as a small business.

Trent B. 
Rating:
5.0

One tire was getting low on tread but worked great.

ALLEN J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Extremely friendly and professional.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

MARY T.  |  Overall Experience 
Rating:
5.0

Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!

john v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

could use a bigger parking area.... very limited parking

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  Overall Experience 
Rating:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Rating:
5.0

Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Anne T.  |  Overall Experience 
Rating:
5.0

Staff were very helpful, friendly and professional!

Kim B.  |  Overall Experience 
Rating:
5.0

I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

Thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVERN B.  |  First Impressions 
Rating:
5.0

I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Charlotte D.  |  Overall Experience 
Rating:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Rating:
5.0

No nothing

Cleo W.  |  First Impressions 
Rating:
4.0

Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Steve s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Very organized facility, love it. Courteous staff.

Beatrice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audrey k.  |  Overall Experience 
Rating:
4.0

Kind to students

Leah N.  |  Overall Experience 
Rating:
5.0

Thanks for your servic

reginald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  First Impressions 
Rating:
5.0

Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Danita M.  |  First Impressions 
Rating:
3.0

I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

Kerissa G.  |  First Impressions 
Rating:
5.0

Great service

reginald m.  |  First Impressions 
Rating:
4.0

I would recommend to anyone that needs storage in the area.

James P.  |  Overall Experience 
Rating:
5.0

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Danielle A.  |  Overall Experience 
Rating:
5.0

:>)

Kari B.  |  Overall Experience 
Rating:
3.0

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

REBECCA D.  |  Overall Experience 
Rating:
4.0

I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Moved across country twice by this means. Very satisfied!

Kenneth F.  |  Overall Experience 
Rating:
1.0

The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

Melisa M.  |  Overall Experience 
Rating:
5.0

Staff member was extremely helpful!

RUSSELL C.  |  First Impressions 
Rating:
5.0

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Lisa T.  |  First Impressions 
Rating:
5.0

Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Erin G.  |  Overall Experience 
Rating:
5.0

I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

Cindy J.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

bradley e.  |  Overall Experience 
Rating:
4.0

None

DAN W.  |  Overall Experience 
Rating:
4.0

I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Pam W.  |  Overall Experience 
Rating:
5.0

Ian was a great help!

Shae N.  |  Reservation 
Rating:
4.0

Great facility and helpful staff. Thanks!

Stacy S.  |  Overall Experience 
Rating:
5.0

Excellent Manager!!! Great experience!

john u.  |  Overall Experience 
Rating:
4.0

Only one problem, with all of the heavy rain the unit had water on the floor in it. Thank you

Wayne O.  |  Overall Experience 
Rating:
5.0

excellent company to deal with

Regis B.  |  Overall Experience 
No reviews have been submitted for this location.

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