Customer Reviews for U-Haul Moving & Storage of Duluth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Duluth

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Bruce E.
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Customer did not leave a comment.

Gerlinde S.
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Very helpful and good customer service

Daniel C.
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Great Service and equipment; Very professional and efficient staff.

Susan G.
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Customer did not leave a comment.

MIKE S.
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Think about it?

Lisa W.
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DAVID O.
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Kelly G.
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Alyson Z.
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CHRISTIAN F.
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The staff was awesome.

Stephen D.
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We reported a shimmy in the steering wheel that got pretty bad at times.

Stanley H. | First Impressions |
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Stanley H.
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William D.
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Very efficient!

Paul E.
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Excellent and prompt service. Very attentive to my needs, but not pushy. Employees are personable and work well with the public with very good people skills. I will return with my business. I was going to purchase a trailer for personal use, but I think I will keep renting as the need arises. Very positive experience. Thank you.

Paul E.
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I have rented here 4 times in the past 4 weeks. I am very impressed with the very helpful people that work here - specifically S, N. and E. Everyone is very appropriate, personal, and polite in addition to being helpful. After working in the retail world for over 40 years, I can spot good people easily. These folks are excellent. I would recommend this location to any one, particularly my close acquaintances. I am very pleased with my business here. Thank you. PE

Robert K.
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There is nothing to improve! Very well signed for directions, very friendly staff, and immediate checkout from vehicle! Great job to the Hermantown crew!

JEREMY O.
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Customer did not leave a comment.

Thomas S.
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Store supervisor was rude. Spoke so fast with her mask on that I couldn't understand her. Even continued after I asked her to slow down. Had a bad attitude throughout. This is really disappointing because l had poor treatment at the Superior store earlier in the week. I submitted a report on that also. I'm 75 years old and have never submitted a negative report on any business before. All other business that I've done with U-Haul was always positive. All other employees at both stores were courteous. Feel sorry for the employees at the Duluth store.

JASON M.
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Wilson G.
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Mark P.
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As much as I like the people and location in Hermantown, I will do anything to avoid them because they seldom answer the phone. Frustrating to call a local number and after 10-15 min on hold be sent to a national call center. Smaller locations offer much more personal service.

joshua B.
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Great staff at this location! Super helpful!!!

Mark L.
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I found a couple of things in the truck that a person wouldn't be aware of on a visual inspection, such as the bracket to hold the sun visor in place on the drivers side in the truck I had, was broken, as was the handle knob for the window on the driver's side. Not big things, but little things that your folks should be aware of. Just like any good business, be open & transparent, & let us know as contractors about these little things that we might miss & that are not our fault. The vast majority of us will still contract with you regardless, & in fact would appreciate that transparency & honesty. Thanks

Michael M.
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LAVERN B. | First Impressions |
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Michelle W.
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Joseph G.
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Carl O.
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Employee Osten(that's either his first or last name I don't remember) was very friendly and helpful. Give that man a raise.

David J.
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Michael B.
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KRISTEN ANN R.
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I stopped here the day before my return to be sure I was in the right place! SUPER FRIENDLY STAFF!!!! What a difference between Texas and Duluth, MN in terms of personable employees! Overall, the entire UHaul experience was positive with some minor glitches on the Texas pickup side of the adventure!!

Debra B.
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Everyone was very respectful to our needs, very positive and in good spirits and I would definitely recommend this U-Haul to anyone. This is how a business should be run!

Barbara H.
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The truck smelled so strong of smoke, I had to open the windows. I was charged for gas when I filled the tank more than when I received the truck. I had to call for a refund. I waited 15 min for staff to check me in once I returned the truck.

DEBORAH G.
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Excellent customer service.

JAMES W.
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Customer did not leave a comment.

DAVID O.
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Clean, repair, replace some of your appliance dollies, several had dead birds stuck on them, bent, rusted etc

Ronald F.
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Harley B.
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Less of a wait

Jason B.
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Thomas M.
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SAMANTHA B.
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sheldon S.
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Sarah E.
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Wendy W.
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They were all COVID-19 compliant, thank you! Facility and staff performed well. Easy in and out, even with a mask. Thank you!

Charlotte D.
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Great service at this location. Would always use Uhaul!

Kent S.
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John Z.
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MICHAEL T.
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Rebecca K.
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Jason O.
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Katelyn B.
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You guys made a stressful day way better for me. Thank you!

Eric B.
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Thomas H.
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All went well, 1700 mile trip with no problems.

jeffrey S.
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Bart S.
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Thor E.
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Always excellent service and response to my needs . Great team

Jeffrey Z.
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Customer did not leave a comment.

Steven G.
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U-Haul needs to provide no-contact pickup for online rentals that have been checked out online. Why force clients to the risk from going inside an office and using a public touch screen to simply repeat the choices that I already made online! You are exposing your clients to unnecessary risk by forcing them to go inside. In future I will only rent U-Haul equipment as the very last resort until this changes!!!

Joshua B.
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Thomas M.
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Keep up the good work!!

Matthew J.
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Noah was outstanding

kevin K.
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Dora S.
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All staff terrific and helpful. Also friendly.

James B.
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SCOTT M.
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Danny T.
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Gunther W.
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David C.
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Staff was very helpful, courteous, and fast. Will definitely use this location again!

Mary D.
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Daniel L.
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Angela K.
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The fact I am being charged for 4 days when I only needed it for to is completely ridiculous and if I ever run into a situation like this again I will not be using U-Haul!!

James D.
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Dale S.
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Wayne W.
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Bradley F.
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Molly B.
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At night the turn off from main road was unlit. Very hard to see and a sharp turn so scary driving a large unfamiliar vehicle.

Daniel E.
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Mathew K.
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Caymen G.
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Abigail M.
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Stephen D.
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Berenice F.
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Great inventory and availability; Friendly and efficient staff. Would definitely recommend this location snd service.

David P.
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Staff was very helpful.

Cassandra L.
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Laurie G.
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Tammy G.
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Stephen B.
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christiana J.
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oleg T.
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Kurt B.
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Janice C.
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Juhl H.
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Teresa S.
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Aaron K.
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Joshua G.
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Staff was knowledgeable and friendly. Easy in and out service. Price per mile was cheaper than advertised that was a bonus.

Shaun K.
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N/A

Lesli E.
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Very friendly and helpful guy, return was a breeze

David L.
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Customer did not leave a comment.

Danial W.
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You changed my pickup location for your convenience but refused to adjust the price or the drop off location!

Joseph R.
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Excellent customer service and plain English rental policies make for a great experience as a consumer !

Jess F.
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Customer did not leave a comment.

Charlotte D. | Overall Experience |
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I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Dianne R. | First Impressions |
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When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Cleo W. | First Impressions |
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No nothing

Steve s. | Overall Experience |
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Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Heather J. | First Impressions |
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Customer did not leave a comment.

Beatrice O. | First Impressions |
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Very organized facility, love it. Courteous staff.

audrey k. | Overall Experience |
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Customer did not leave a comment.

Leah N. | Overall Experience |
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Kind to students

reginald m. | Overall Experience |
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Thanks for your servic

Steve J. | Overall Experience |
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Customer did not leave a comment.

JAMES M. | Overall Experience |
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Customer did not leave a comment.

Gail V. | First Impressions |
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Danita M. | First Impressions |
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Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Kerissa G. | First Impressions |
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I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

reginald m. | First Impressions |
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Great service

James P. | Overall Experience |
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I would recommend to anyone that needs storage in the area.

Danielle A. | Overall Experience |
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The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Kari B. | Overall Experience |
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:>)

REBECCA D. | Overall Experience |
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Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

MICHAEL P. | Overall Experience |
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I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

Kenneth F. | Overall Experience |
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Moved across country twice by this means. Very satisfied!

Melisa M. | Overall Experience |
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The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

RUSSELL C. | First Impressions |
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Staff member was extremely helpful!

Lisa T. | First Impressions |
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Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Erin G. | Overall Experience |
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Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Cindy J. | Overall Experience |
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I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

bradley e. | Overall Experience |
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The staff was very friendly and helpful.

DAN W. | Overall Experience |
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None

Pam W. | Overall Experience |
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I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Shae N. | Reservation |
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Ian was a great help!

Stacy S. | Overall Experience |
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Great facility and helpful staff. Thanks!

john u. | Overall Experience |
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Excellent Manager!!! Great experience!

Wayne O. | Overall Experience |
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Only one problem, with all of the heavy rain the unit had water on the floor in it. Thank you

Regis B. | Overall Experience |
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excellent company to deal with

No reviews have been submitted for this location.

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