Customer Reviews for U-Haul Moving & Storage of Duluth

6608 reviews

4723 Miller Trunk Hwy   Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

(218) 722-5562

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(218) 722-5562

4723 Miller Trunk Hwy
Hermantown, MN 55811
(Located on Miller Trunk Hwy 53 Next Door to Duluth Dodge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly & informative employees!

JULIE D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Reid M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

The staff were very friendly

Turuna S. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Good people and good equipment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Renny L. 
Rating:
5.0

The staff was extremely friendly and fast! I appreciated the free upgrade to a larger truck as we ended up needing it. Great location and professional staff. Thank you. Mike Tucci

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

KERRY R. 
Rating:
4.0

Customer did not leave a comment.

rhonda M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

Damien K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Figure out reimbursement for fuel. It isn't right the customer does the right thing with fuel and returns the truck with more gas than when it was rented and nothing can be done. Gauge reads full at turn-in. Rented at 3/4 full. 1/4 tank reimbursed or even something close to 1/4 would be appreciated.

SCOTT Z. 
Rating:
3.0

have submitted review twice previously, please contact me

DEBRA C. 
Rating:
4.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

The pick-up and drop-off process couldn't have been smoother. I used the on-line check in for my truck to tow a 6x12 trailer and uploaded my DL ahead of time, so that cut the in-store prcess down a lot. The two different clerks were very friendly. I was in and out in a very short amount of time on both ends of the rental. I'll use Duluth U-Haul again.

Matthew M. 
Rating:
5.0

Drop off was also quick, easy and very positive.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Great customer service! Everyone I dealt with at the Duluth location was just fantastic. Will absolutely go back!

Breanna D. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

The staff was amazing and friendly

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

JANEE K. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

My reservation was at 9:30 am for a pick up truck, I waited 20 minutes at the desk before I ever seen a worker, I was walking around the store yelling hello I was calling the phone to try to tell someone I was there, when someone arrived I was told there was no pickup truck because who ever rented it prior had not returned it I was stuck with a cargo van which only had 1 additional seat and I had 3 kids, first I'm given the wrong keys had to go back in then I get in the van and it smelled of urine very strongly and did not even want to sit on the obviouslysoiled seats, went back in and got a different van. Terrible experience, I did not get out of there until 45 minutes after my pickup time and was late to what I needed the vehicle for and had 2 kids sitting in the back of the van on the floor with no seats or buckles. Terrible experience, no offered discount rates for not having what I reserved, no staff pretty much in sight. I have rented from the Superior site which was clean, professional, with excellent customer service and would not recommend or trust my business at Hermantown site ever again.

Jaimie C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

I was very satisfied. Thank you.

SUSAN J. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Rolf W. 
Rating:
4.0

Did great job.

SUMMER C. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

The Manager of the location helped me and was very attentive and professional. She was great!

Rosemarie W. 
Rating:
5.0

Customer did not leave a comment.

KEVEIN P. 
Rating:
5.0

Customer did not leave a comment.

MARISSA S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I wasn't able to rent the cargo van for a one way trip so I had to upgrade to a larger truck than I needed.

Jesse K. 
Rating:
4.0

Customer did not leave a comment.

Brett M. 
Rating:
5.0

Customer did not leave a comment.

Franco B. 
Rating:
5.0

Customer did not leave a comment.

Leroy S. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
3.0

Check wheel alignment of van. Driving down highway the vehicle seemed out of alignment.

JOAN Y. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
5.0

Overall excellent experience.

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Dewey C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Lindsay J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

I cannot stand all the questions about additional items when making a reservation.

JAMIE S. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

Lorn H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

They were clearly very busy but despite that, they were kind and professional when I rented the equipment and when I brought it back. No issues at all. Thank you very much.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
4.0

Lack of cruise control for longer distance was disappointing.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

The problem with the location is that it's tough to find. Might help to put a sign right at the entry way. Right now it's easy to miss.

Elroy D. 
Rating:
5.0

Customer did not leave a comment.

Cassandra L. 
Rating:
1.0

Ensure that equipment to be rented is clean and ready for customers. When a replacement is given ensure the equipment is properly fueled and mileage records are accurate. I was forced to fuel the equipment before I left town, and equipment returned with more fuel then when I picked it up. Ultimately costing me more for the rental overall.

DONOVAN R. 
Rating:
5.0

It was quick and easy and we were help right away.

Sam K. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
4.0

Check in person was very nice

Bob B. 
Rating:
4.0

Very fast and friendly. Super nice rental truck. Thank you!

JEREMY W. 
Rating:
1.0

I rented a drive up storage facility and when I got there to purchase my lock I was told that the storage unit i rented was not available, apparently it was double booked. So I had to get a smaller storage unit on the second floor. I was not happy since all of my stuff did not fit in the smaller storage unit. I was told I would get a partial refund for the mix up. Well lets just say $6.00 is NOT a partial refund for YOUR mess up!!

Kristian K.  |  Overall Experience 
Rating:
5.0

Very friendly staff and well maintained vehicle

Lorissa W. 
Rating:
4.0

The app return experience was singularly one of the most frustrating apps we have had to work with. Then I was on hold for over an hour while we sat in our car because we did not want to be charged a fee. Thank goodness for the CSR chat or we would probably still be there.

DANA C. 
Rating:
4.0

Customer did not leave a comment.

TRICIA B. 
Rating:
4.0

He listened to our concern on the pull of the trailer but did not provide any compensation, or who we should talk to about the terrible experience. Otherwise, he was nice, as he always is.

Christopher M. 
Rating:
4.0

The trailer was clean but we had an issue with the door lift cable coming off the drum and jamming up around the shaft. I spent an hour+ getting the door to work again so I could go home. When I returned the trailer the next day the agent acknowledged the issue but offered no remedy.

MARK H. 
Rating:
5.0

Great experience. Trailer condition was great and pulled very well. Thanks for everything! We will be back!

STEVEN Z. 
Rating:
4.0

Customer did not leave a comment.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Braden S. 
Rating:
5.0

Professional staff. Thank you.

William S. 
Rating:
4.0

Probably the worst truck I've ever rented. Brakes were awful! Had the pedal pressed to the floor in my driveway and was creeping along. Scary drive

Nicholas M. 
Rating:
2.0

First I had to wait 20 minutes because there was only one staff working (woman). Then a man came in and started helping. He was rude and condescending from the paperwork to handing the truck over to me.

LEO C. 
Rating:
4.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

From the moment we walked in door, Tyler greeted us and made us feel welcome and helped us with a smile. Also when we returned the truck, Richard did same. Both of them were easy to work with, which helped alleviate our nervousness. Thank you to both Richard and Tyler for a experience great.

Lester H. 
Rating:
5.0

Customer did not leave a comment.

Alisa F. 
Rating:
5.0

Employee was very polite and helpful.

DARRIN K. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The auto trailer was well built, towed very well and worked perfectly for me. It was a positive experience renting thru U-Haul.

Joseph A. 
Rating:
5.0

The representative at the Hermantown location was very helpful as i did have questions. She was pleasant, knowledgeable and helpful.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Answer the phone maybe?

Mark D. 
Rating:
5.0

I liked how quick the check in was. The people were awesome, friendly and helpful!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

I got charged for 2 miles over limit but felt it was unfair since I had to run around country to pick up truck and car transport from different cities/locations. I secured rental 2 weeks prior to reservation so plenty of time to accommodate this reservation I had placed

Kevin W. 
Rating:
3.0

The unit rented had outside access. It was damp, difficult to open and close.

Yvonne C.  |  Overall Experience 
Rating:
5.0

The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.

Patrick O.  |  First Impressions 
Rating:
5.0

Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !

William M.  |  Online Move In 
Rating:
3.0

The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.

Dale O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY T.  |  Overall Experience 
Rating:
5.0

Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!

john v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  First Impressions 
Rating:
4.0

could use a bigger parking area.... very limited parking

James R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  Overall Experience 
Rating:
5.0

Sarah was friendly and extremely helpful. What a great experience!

Mark Daniel H.  |  First Impressions 
Rating:
5.0

Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Anne T.  |  Overall Experience 
Rating:
5.0

Staff were very helpful, friendly and professional!

Kim B.  |  Overall Experience 
Rating:
5.0

I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

Thomas h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVERN B.  |  First Impressions 
Rating:
5.0

I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Charlotte D.  |  Overall Experience 
Rating:
3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Dianne R.  |  First Impressions 
Rating:
5.0

No nothing

Cleo W.  |  First Impressions 
Rating:
4.0

Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Steve s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Very organized facility, love it. Courteous staff.

Beatrice O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

audrey k.  |  Overall Experience 
Rating:
4.0

Kind to students

Leah N.  |  Overall Experience 
Rating:
5.0

Thanks for your servic

reginald m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail V.  |  First Impressions 
Rating:
5.0

Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Danita M.  |  First Impressions 
Rating:
3.0

I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

Kerissa G.  |  First Impressions 
Rating:
5.0

Great service

reginald m.  |  First Impressions 
Rating:
4.0

I would recommend to anyone that needs storage in the area.

James P.  |  Overall Experience 
Rating:
5.0

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Danielle A.  |  Overall Experience 
Rating:
5.0

:>)

Kari B.  |  Overall Experience 
Rating:
3.0

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

REBECCA D.  |  Overall Experience 
Rating:
5.0

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Lisa T.  |  First Impressions 
No reviews have been submitted for this location.

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