Customer Reviews for U-Haul Moving & Storage of Duncanville

799 reviews

1022 S Cedar Ridge Dr   Duncanville, TX 75137
(2 Mi S Of I-20)

(972) 780-8980

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 780-8980

1022 S Cedar Ridge Dr
Duncanville, TX 75137
(2 Mi S Of I-20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tim W. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
3.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

All good

Terry S. 
Rating:
3.0

Checking I. Free hours was problem scan code would not work.

Primera S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Loved the Rep, she was very informative and knowledgeable of everything I needed

Andrea L. 
Rating:
5.0

The 2 staff members were fantastic and super nice ! I wish I would of gotten their names. They were young and a female and male..Super nice 😊

Martha A. 
Rating:
5.0

Great experience Dana very helpful

Lakena S. 
Rating:
5.0

Dana was truly amazing; I have never had customer service like he provided in my entire life and it was very a quick process. Usually, it takes forever! Thanks Dana; I will refer everyone I know to this location!

TAMIKA H. 
Rating:
5.0

Customer did not leave a comment.

Theresa D. 
Rating:
5.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

Customer did not leave a comment.

Danisha W. 
Rating:
4.0

Very helpful and understanding staff who took time to explain procedures when I wasn't sure how to use the more electronic aspects of my reservation. Will return in future for more rentals.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

Barry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret G.  |  First Impressions 
Rating:
5.0

The past manager and the new manager were very helpful. They explained situations and answered questions. The last time I rented the van, my experience was a little different. The app changes the return process. If you don't have a smart phone, it might be more difficult to rent and return the vehicle.

Claudine S. 
Rating:
5.0

Customer did not leave a comment.

Monette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanna T. 
Rating:
5.0

Love the professionalism and customer service. The attendant was very helpful assisting me with several units needed with all of the furniture I had to be stored.

Rodney C.  |  First Impressions 
Rating:
5.0

Professional and very helpful.

Letitia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh J. 
Rating:
2.0

Customer did not leave a comment.

Alona J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brads D. 
Rating:
1.0

I called customer service because someone by the last name of Fields who lives in TX rented a U-Haul with my phone number. Not sure if her experience. I am just glad she didn't have access to my financial information.

Alicyn F. 
Rating:
5.0

Excellent customer service, couldn't ask for more.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Sabrina A.  |  Overall Experience 
Rating:
3.0

The staff and location are great. Friendly check in and very accommodating. The free 10’x10’ is on the second floor and all the way in the back, which is not very convenient. I’ve never rented a storage unit before so maybe this is normal. Would probably be a great option if there weren’t other better options available.

Tim B.  |  First Impressions 
Rating:
5.0

Keep treating customers with excellent customer relationship management skills!

VIRGINIA E. 
Rating:
5.0

Customer did not leave a comment.

JAUNITA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta C. 
Rating:
5.0

Dana was very nice and accommodating. My only slight complaint is about the storage unit itself. I was not able to view my unit or at least a model/replica before I paid. I got to my unit and saw that the indoor units don’t have garage doors, only regular doors on them. So it was very difficult to get large furniture into the unit. The hallways are narrow and so is the elevator. Some furniture ended up getting damaged because of that. If I need a item that’s not directly in the front, I’ll have to pull everything out and put it in the hallway just to get to find what it need. Had I known this, I would’ve gotten the outside unit or went somewhere else.

JAMEISE B.  |  First Impressions 
Rating:
5.0

Dana is very friendly and helpful. He is always fast and efficient. I always go there for my truck needs.

Leandro G. 
Rating:
5.0

Storage units need garage doors/bigger entrances. Had a difficult time putting furniture in. Was not aware of that beforehand, otherwise I would have rented elsewhere or got an outside unit

JaMeise B. 
Rating:
2.0

Picking up the truck was awesome, I taken care of by Gabryelle. However the drop-off was very annoying dissatisfied and downright bad customer service . Someone from corporate called me around 6 something stating that it shows that I haven't returned to the truck when indeed I returned it back with 1/4 of gas took a picture of it at 4:24pm and it was Dana who open the gate for my husband to drive the truck through and then another gentleman jumped in and drive it around. I ask about my refund and is there anything else or my receipt, Dana said it will be emailed. Never once told me that their system was down until I went back up there when corporate stated they cannot get in contact with them, I offered to drive back up there to clear my name and did. So that's when we return back to the U-Haul place lights was off no one was there a note on the door stated that manager is out on the property and it shows at the time does not close until 8 p.m. and indeed we made it up there around 6:40 something my husband called the number on the door the guy came right in the gentleman Dana stated his system was down he could not clock my truck and I inform him of corporate calling me his name was Jeffrey and then he spoke with the gentleman and told me it's nothing to worry about .I stated I would like a receipt right now and that's when I obtained it showing that I brought the truck back at 5:30 indeed it was at 4:24 he stated it doesn't really matter it's only for a day. Along with overcharging an additional 5 miles emailed it to Jeffrey to prove that time that we dropped it off and the mileage. Very unprofessional will not be returning nor recommending anyone for that location. My personal opinion the staff need more coaching besides the young lady Gabryelle Moncure pick up again was a breathe and she was very nice and professional.

Marquetta T. 
Rating:
4.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tasia h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christin C. 
Rating:
4.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Lashanda H.  |  Overall Experience 
Rating:
5.0

The customer service staff was very helpful

RICKEY J.  |  Overall Experience 
Rating:
5.0

Just keep on being nice and friendly

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

Debra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katonyia H. 
Rating:
5.0

You are already doing an excellent job. I am a regular customer of U- Haul and this particular location. Keep up the good work!

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

The manager was great he was curious, nice, and very knowledgeable! He deserves a rise he handled me as well as other customers in line professionally and took his time with each customer!

Katonyia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pajhe J.  |  Overall Experience 
Rating:
5.0

The staff was very professional and accommodating

Gwen B. 
Rating:
5.0

Customer did not leave a comment.

RACHEL S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
3.0

It was good until I returned my key and continued to get charged

Jasmine J.  |  Overall Experience 
Rating:
5.0

Wonderful team in place at this location. Courteous and professional.

ElDalbric H.  |  First Impressions 
Rating:
3.0

I would've rated “excellent” bc of Rep on duty at the time was pleasant. However, the vehicle was not gassed up (1/4 tank) & when I returned, 1/4 tank above how I received it, (1/2 tank) I was charged additional f/gas & charged twice f/my entire rental…I am currently still awaiting resolution & have not even received an email to confirm my claim.

AUDRYES L. 
Rating:
5.0

Customer did not leave a comment.

Byron C.  |  First Impressions 
Rating:
5.0

Thank you for being supportive.

Latosha R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura K.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and courteous. I would recommend this storage to anyone looking for s torage place! Thank You U-Haul!!

Dorthey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audryes L. 
Rating:
5.0

Everything was great for me being it had snowed and ice two days prior to my move. My truck was ready as scheduled and my move was easy.

MARNO W. 
Rating:
5.0

35 mile allowance is too low

RYAN G. 
Rating:
5.0

Customer did not leave a comment.

Tridaitia L.  |  First Impressions 
Rating:
5.0

Only negative was costly

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

perry m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LAKITA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK S.  |  Overall Experience 
Rating:
1.0

taxed me for a full tank. customer service quality is trash

JAMEAH H. 
Rating:
1.0

I was over charged 430+ miles for 4 hour uses. I went 40 miles and had the cargo van back that the correct time from 9:45-1:45. No way could I have a van and travel over 400 miles have gas where it should be and back on time in Dallas. I already paid what was owed the day of then U-Haul wanted to charged me an additional $222 but ended up still over charging me $111 for mileage I DID NOT drive. I will be call back again and do not recommend this company or location at all.

CHRISTOPHER JAME W. 
Rating:
5.0

Dana Wright has shown exceptional service during my visit. He has awesome customer service!

Chelsea G. 
Rating:
5.0

Dana was amazing , he was very professional and answered all of my questions. If I needed assistance he would assist and was very knowledgeable about all of the products Uhaul had to offer . I am definitely coming back and recommending this location to all my friends.

JENNIFER W. 
Rating:
5.0

Your service and personnel were excellent

JOHN S. 
Rating:
4.0

Better and clean vehicles

DOUGLAS U. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G.  |  First Impressions 
Rating:
5.0

The maintenance on the truck. When I hit the brakes the truck would shake really bad. Also the truck would only get up to 70 miles. It moved really slow. The customer service was GREAT. But the truck was HORRIBLE

Anisha W. 
Rating:
5.0

Customer did not leave a comment.

KRISTARENEE J. 
Rating:
2.0

not sure why I was charged even more for the uhaul when I used less than the mileage expected and hardly wasted gas. I was told I'd be issued a refund

ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

TIESHA D. 
Rating:
5.0

Over the last three months I have had occasion to meet and get to know the employees and manager at this facility. This young man is so impressive and professional. He is complete in way he does and goes above and beyond to keep customers happy. He's so friendly and helpful. The ladies who work there are efficient and help you feel better about whatever situation got you there. I highly recommend this location and the people who help with storage, and vehicles and supplies and suggestions of things you may need and most often forget. They have made my transition easier to get through. Thank you

ANDY K. 
Rating:
3.0

Customer did not leave a comment.

JUDITH P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
5.0

Dana is very helpful. Explain everything and he takes care of costumers

rodrigo c.  |  First Impressions 
Rating:
5.0

Not really

ARNOLD R. 
Rating:
5.0

Nothing.. awesome and professional team!!

Tina S. 
Rating:
4.0

Customer did not leave a comment.

clarence w.  |  Overall Experience 
Rating:
1.0

Service was poor Even though my reservation was made on line gentleman by the name of Dana wasn't honoring it made me do the reservation all over And when given the rental utility dolly was missing and when given one it was still the wrong one. My reservation was scheduled for 5:45didn't end up leaving till 6:15 reducing my rental time because of not having things in order Point being we drove to camp wisdom and parked our rental and didn't end up using it. We ended up just returning it with the same gas it was given to us. Come to find out lady in the office said that we drove it 35 miles when I know we didn't and just the inaccurate mileage used is the reason why I won't be using this location or any u haul services really disappointed in this whole experience

ROBERTO A. 
Rating:
5.0

Newest team at this location very accommodative, knowledgeable and made the process very pleasant for me.

JAMES CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Edd B. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Always a pleasure doing business here at the Duncanville location on Cedar Ridge. Great staff and always smiling. Need more great people like your crew in the world . Thanks, again.

Andramona H. 
Rating:
2.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
3.0

Don’t advertise prices then change then 60 days later.

Troy W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANA B. 
Rating:
5.0

Ms. Barber, the U-Haul rep was very helpful, professional and pleasant to interact with.. I was pleased with my experience,

BILLY H. 
Rating:
5.0

The best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!

Dorthey S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvester C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Zelmesia E. 
Rating:
5.0

Customer did not leave a comment.

Dianna R. 
Rating:
5.0

Every staff person at my facility has been friendly, helpful and good at their job!

RUSSELL H.  |  First Impressions 
Rating:
5.0

The staff was cery nice, professional, understanding, and inviting. My husband left $60 in the vehicle and the female returned it. Please give give her a raise, gift card or something . Please do not let this go unnoticed. Kudos to the secind csr and traffic guy who changed the location drop off because the first csr scheduled drop off at another location which would have caused us to be late if we didn't get accepted st the location above.

TARRON E. 
Rating:
1.0

Terrible customer service. Was told false information in regards to price. Was giving the wrong size uhaul. Had to put more miles on Uhaul due to being told the wrong location for the reservation I had for storage

IYANNA T. 
Rating:
5.0

Great dependable service,

LAVERA P. 
Rating:
5.0

Customer did not leave a comment.

Ancheyl D.  |  Overall Experience 
Rating:
2.0

There was several issues with my reservation. The place in which I originally reserved my UHaul did not have any trucks so they set me up for another location. I had the 24/7 share and I was suppose to get my UHAUL at 9am Sunday, the location was closed and there were no trucks outside of the gated fence. I called the location and they did not open until 10am. I went back to my original location in which I had reserved the truck while talking to a customer service representative. The location of course did not have any trucks and by now I have my movers ready to move and no truck. The customer service representative events found a location about 15 minutes from where I was and I drove there. This location was closed as well when the representative told me the location was open. As I began calling and after waiting 5 minutes the time now was about 9:45am, the clerk comes in and apologize for running late due to car trouble. My experience with UHAUL was absolutely frustrating and time consuming. I would hope that in the near future your representatives ensure that customers are being sent to the correct location. Moving is frustrating enough and to add poor customer service to your customers is disappointing.

SHAUNIESA S. 
Rating:
5.0

Customer did not leave a comment.

DEANDRE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARIDYN K. 
Rating:
5.0

I thought everything was handled perfectly. The staff member was kind and courteous while still being professional. She remembered my name from past visits. She covered all the details concerning the rental.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

GERALD J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glory M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
1.0

All my furniture was had mold growing on it and filed claim.

Kesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharla W. 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevalon C. 
Rating:
5.0

Customer did not leave a comment.

LATASHA B. 
Rating:
5.0

The staff is very nice and efficien. We love this location.

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTAEE R. 
Rating:
5.0

This location is always very clean & the manager and staff are always friendly & courteous. The best Uhaul service I've ever been visited.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Customer did not leave a comment.

Auther J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha B.  |  First Impressions 
Rating:
5.0

Thank you kindly.

gloria c.  |  Overall Experience 
Rating:
5.0

The g gate code I was given did not work and my car was parked inside I was lucky someone came and open it for me

Eric C. 
Rating:
5.0

The ladies were amazing. Great customer service experience from start to finish.

Melonie D. 
Rating:
5.0

Customer did not leave a comment.

Kyle N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mehmet Y. 
Rating:
5.0

Wonderful service and so appreciated!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

I had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no further

Rachel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  First Impressions 
Rating:
5.0

Dawn Briley is the U-Haul manager that assisted us with the U-Haul rental. Her customer service was exceptional. She was very courteous and extremely helpful. That helped to make the move even easier. I really appreciate her. Thank you Dawn!

ANDREA T. 
Rating:
1.0

Upon move out of the storage unit I had to call the police for peace officers to come so I could get my belongings out and close my storage unit out . Very frustrating and stressful.

April B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Tammy and Dawn are amaaaaazing!! I will definitely be coming back just to see them

Marshahn R. 
Rating:
5.0

Customer did not leave a comment.

Cletadel B.  |  Overall Experience 
Rating:
5.0

I have been using the unit for 17?yrs. I am now in my 80’s and decided to “clean up”. My experience has been nothing but good. On moving out Dawn one of the managers has been most helpful and pleasant.— too bad she was not there during the earlier yrs of my occupancy

F E G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

I had a hard time trying to upload my pictures when I returned the truck.

SHIRLEY S. 
Rating:
5.0

The representative was very helpful, kind and courteous. She made everything easy. She explained everything regarding the rental and fees involved with great clarity..

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
1.0

Customer did not leave a comment.

Austin F.  |  Overall Experience 
Rating:
5.0

There's nothing I can say...The customer service was excellent I can truly say this was one of the best customer experiences I have ever had. Dawn was wonderful. She's courteous, professional, and she went above and beyond helping me get through an extremely tough time.

Phyllis C. 
Rating:
5.0

I love the staff dawn and her are very friendly. I would recommend this facility to anyone and I will be using this facility again in the future when needed.

Cornelius W.  |  Overall Experience 
Rating:
5.0

Things were great and excellent customer service was given thanks.

Deloris H. 
Rating:
5.0

Customer did not leave a comment.

Sammie S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
3.0

Had mice in my storage unit. There was no damage.

Billy M.  |  Overall Experience 
Rating:
5.0

Very friendly staff, well kept facility.

Carmonique B.  |  Overall Experience 
Rating:
5.0

Excellent. But the previous I tried to rent a Uhaul was frightening and threatening. I believe your operation is a front for cock fighting roosters. I took a picture of them and the owner demanded that I turn over my phone to him. I said I just want to rent a Uhaul. He said your have to leave. I'm filing a police report.

HENRI M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA E. 
Rating:
5.0

They help me when i need it

Yvonne H.  |  First Impressions 
Rating:
5.0

Ms. Tammy and Ms. Dawn are excellent representatives and very professional.

JAMES B.  |  Overall Experience 
Rating:
5.0

very efficient staff

PAUL J. 
Rating:
3.0

After hours drop-off was not fun - in the dark, late at night. I understand why so many things have to be done, but it took close to half an hour using the website. The picture taking function - couldn't tell what it was doing and it seemed like it didn't want to work. Could put some words there to indicate what to expect. Next time, we'll try not to have to return after hours!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phillip F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Dawn and Tammy are AMAZING! I’ve used them several times because they’re more like family. I can’t imagine using anyone else. I highly recommend them because they’re going to always treat you with courtesy.

Rhonda H.  |  Overall Experience 
Rating:
5.0

The staff was very nice and always willing to help. The facility was very clean and secure. I used my storage for a few years and never had any issues.

Sheniqua B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaye H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helping H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tee E.  |  Overall Experience 
Rating:
5.0

We have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.

John V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loquita M.  |  Overall Experience 
Rating:
5.0

If I need storage facilities again I would go to Duncanville storage.

Emma G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delasi A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Laura K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  Overall Experience 
Rating:
5.0

I have used this U Haul Storage facility since 1994 and although I have dealt with several different management teams during my tenure there, Dawn & Tammy have by far been the best. They have always been very professional and accommodating and the facility has looked clean and very well kept since they have been in charge. After so many years it was kind of sad to close out my rental units but it was time and my experience there was awesome, especially since meeting Dawn & Tammy. These guys have truly been a pleasure to deal with. Thank you! Sincerely, Pam Jernigan

PAMELA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  Overall Experience 
Rating:
5.0

Very nice folks in there. Tammy and Dawn were very helpful.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren C.  |  First Impressions 
Rating:
5.0

Dawn has been nothing but professional, she has always been willing to help, contacted me when a covered unit became available, and overall does an excellent job. Only reason we are leaving is that we purchased a larger unit and it will no longer fit at this location. Dawn went as far to recommend I contact one of her co-workers at another facility to see if they had a unit large enough.

John V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Traneshia C.  |  Overall Experience 
Rating:
5.0

Excellent customer service, felt welcomed from the first moment I walked through the door.

Jennifer G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quintilla M.  |  Overall Experience 
Rating:
2.0

Was mislead about combining the storage units.

DeAndre F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Great customer service

Veronica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  Overall Experience 
Rating:
5.0

The ladies running the office are incredible. They are both professional and kind. Thank you Dawn for your help.

DOROTHY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody W.  |  Overall Experience 
Rating:
5.0

I enjoy the service every time I visit, it’s a warm, peaceful and professional environment.

RACHEL S.  |  First Impressions 
Rating:
5.0

No comments.

Shandra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miranda M.  |  Overall Experience 
Rating:
5.0

Ms. Don was great with helping me and my needs!!! Give her a raise!!!

Jimmy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen s.  |  First Impressions 
Rating:
4.0

This facility was always clean and well-kept except for the occasional issue with the elevators. I understand the need for increasing the rent but it got to the point that it was more than I wanted to pay a month so it was easier to disperse / give away/ dispose all of my stored items.

PATRICK JOSEPH H.  |  Overall Experience 
Rating:
5.0

The owners were very nice, helpful and informative.

Krystal B.  |  First Impressions 
Rating:
5.0

I absolutely adore the Manager, Dawn. She’s the reason I used this particular Uhaul again. She’s so nice and professional and will always give you the best deal. I also had the pleasure of working with Kelly who was just as nice. I will always do business at this location and have referred a couple of friends who will be using Uhaul in August. Thank you Dawn and Kelly for making everything so easy.

Rhonda H.  |  First Impressions 
Rating:
5.0

Both ladies are absolutely wonderful!

Jason W.  |  First Impressions 
Rating:
5.0

Dawn was amazing from the beginning to the day I moved out of my unit. I would recommend this Uhaul facility to family and friends.

Pattina F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Israel F.  |  Overall Experience 
Rating:
5.0

I absolutely love Dawn and Tammy. They were the kindest people I’ve ever met. Very Professional and understanding with their customers. 5 star rating. If you ever need Uhaul for anything pick Dawn And Tammy.

Ariyal G.  |  Overall Experience 
Rating:
5.0

A 1

Victoria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RaeLynn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda M.  |  First Impressions 
Rating:
5.0

Kelly, Dawn and Tammy are the reason for my excellent rating. They all went above and beyond to help me with my storage and trailer rental. I'm so thankful and appreciative of their help! They need a raise and bonus!!

Hillary V.  |  Overall Experience 
Rating:
5.0

Thank U

vincente m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrie L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

COREY G.  |  Overall Experience 
Rating:
5.0

I would rent again

RICKEY J.  |  First Impressions 
Rating:
5.0

The staff was awesome no matter what day or time we called them and they were extremely helpful during the pandemic. If we should need storage again u-haul on Cedar Ridge is where we will go. Thanks guys for all your help.

NATASHA J.  |  Overall Experience 
Rating:
5.0

Great service and staff was friendly and helpful

Christopher G.  |  Overall Experience 
Rating:
5.0

I like that the staff was very personable and helpful.

GWEN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara J.  |  First Impressions 
Rating:
4.0

Both the ladies that work there were very friendly and awesome to work with

Brandi J.  |  Overall Experience 
Rating:
5.0

Excellent Service, friendly staff

Sandra J.  |  Overall Experience 
Rating:
5.0

Tammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!

Maluisa D.  |  Online Move In 
Rating:
5.0

Wonderful, friendly and helpful people. Great access and location

Barbara Turner S.  |  Overall Experience 
Rating:
5.0

Professional and friendly service. Thanks.

ANDRES G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamaal P.  |  Overall Experience 
Rating:
4.0

Perhaps some flashlights to rent when accessing the unit.

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitzie J.  |  Overall Experience 
Rating:
3.0

It was an average facility. I came from another UHAUL that was newer and this facility seems a lot older. It was overall clean. I also was paying more for this unit than what I wanted to pay plus the additional increase in 2021 supported my decision to move out.

Sonya B.  |  Overall Experience 
Rating:
5.0

Dawn Briley was exceptionally helpful with the storage rental, as well as truck rental and moving guidance. She is efficient and friendly with a serving attitude. I give her 10 stars! Thanks for the excellent service!

Pamela M.  |  Overall Experience 
Rating:
5.0

Tammy and Dawn are personable and professional. Great experience!

Emile P.  |  First Impressions 
Rating:
5.0

This was the second time we used your facility and both times the experience was good.

Derick B.  |  Overall Experience 
Rating:
5.0

I love Tammy! First off it more than just doing business! It always feels like family there! Very respectful very understanding! Always in a mood to do good business! I am for sure coming back! Thank you for everything!

Jose D.  |  Overall Experience 
Rating:
5.0

The management of this storage are top notch and super friendly and helpful.

Shomari L.  |  First Impressions 
Rating:
1.0

Horrible!!!!!!!!!

Lauren L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Essien C.  |  Overall Experience 
Rating:
5.0

Thank you so much for your excellent care of the facility and outstanding customer service! You are greatly appreciated!

Nancy N.  |  Overall Experience 
Rating:
5.0

I am big on great friendly customer service. I found this at this facility upon my arrival. Great staff.

Angela C.  |  Overall Experience 
Rating:
5.0

The staff was very knowledgeable and recommended hints for a better storage experience.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL J L.  |  Overall Experience 
Rating:
5.0

Everything excellent

Dimas R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Ann F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet D.  |  Overall Experience 
Rating:
5.0

Thank you, U-Haul Storage for your great Customer Service.

Terry H.  |  Overall Experience 
Rating:
5.0

Staff was the nicest people and always helpful

Robert L.  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit again I will not hesitate to contact this place. I highly recommend Uhaul for your storage needs.

Bobby D.  |  Overall Experience 
Rating:
5.0

Awesome staff; awesome service! Thanks Ladies!

Kabajha A.  |  Overall Experience 
Rating:
5.0

Very good experience would recommend

SESS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre b.  |  Overall Experience 
Rating:
5.0

Ms. Tammy was extremely professional, polite and helpful. Being that my spouse had previously spoken with her about our needs she had everything set up and I was out of the door in minutes. I really appreciate her attentiveness!

Carmonique B.  |  First Impressions 
Rating:
5.0

I cannot say enough about the 2 woman you have working here. They have been so kind and welcoming everytime i encounter them. They have even showed courage and was willing to defend me when i encountered a hostile ex boyfriend at your facility. You really made a wise choice by picking these ladies. That alone had me won over. Well the thing that sealed the deal is this place has the absolute cleanest restroom ive ever been in. Thank uou

Tanatida K.  |  First Impressions 
Rating:
5.0

Staff was friendly and super helpful. Excellent experience!

Paul D.  |  First Impressions 
Rating:
5.0

I have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location

KENNETH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

The staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.

Michelle A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Dawn was fabulous! She has great customer service skills. She is always helpful and provides great options to her customers. She listens and makes recommendations that are appropriate for the situation. Dawn is honest and consistent. Dawn and her team work well together and enjoy helping their customers. I am blessed to have met them.

Evelyn J.  |  Overall Experience 
Rating:
5.0

Great management. Very helpful and friendly.

Amber A.  |  Overall Experience 
Rating:
5.0

Words can't express my gratitude for your staff during the loss of my son Joshua Johnson. Mrs. Dawn, Mrs. Kelly and everyone was so patient, passionate. I love them dearly. Mrs. Dawn cried with console and encouraged me. I'm forever grateful. Marilyn Burton

Isaac M.  |  Overall Experience 
Rating:
5.0

Tammy and her staff were amazing. They are very friendly, helpful, and go above and beyond for their customers. Great service and a great team.

Chelsea T.  |  Overall Experience 
Rating:
5.0

The staff was always helpful to me. I loved their customer service. Also of the storage next to me had no food in there storage I wouldn't have to deal with the rats. It's okay though because it was the customer not the facility fault.

QUIANA A.  |  Overall Experience 
Rating:
5.0

YOUR TEAM AT THIS LOCATION ARE EXTREMELY FRIENDLY AND HELPFUL

Mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patrick D.  |  Overall Experience 
Rating:
5.0

I would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging

SHONDA J.  |  First Impressions 
Rating:
5.0

The staff was nice and helpful it was one of the easiest experiences I’ve had in a while.

Devarice P.  |  First Impressions 
Rating:
5.0

The staff was always extremely friendly and accommodating.

BRANDIE D.  |  Overall Experience 
Rating:
5.0

Dawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!

Angie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha B.  |  Overall Experience 
Rating:
5.0

I had a storage facility with you guys from November 2005 to April 2020 and to my knowledge I may have had one small leak in a unit and they immediately addressed it and moved me into another unit. I’ve stored so many valuables including music instruments and never one time did I have a theft problem. I’ve never had a rodent problem either. All I’m trying to say is that when I needed you guys you were there and I really appreciate you from the bottom of my heart as well as your staff. Sincerely Ivan D.

IVAN D.  |  Overall Experience 
Rating:
5.0

Had no problem. Had a great experience

Keith B.  |  First Impressions 
Rating:
5.0

Dawn and Tammy are AMAZING!!! I have the best time when I talk to Dawn EVERY TIME! Their staff are the perfect fit to this team! I loved this location before they took over, and I am still satisfied.

Erin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shunquanetta C.  |  Overall Experience 
Rating:
3.0

Although the facility was comparable (except no light in the units), I was mislead by the staff. I paid ahead a month and moved out early because the location did not have a bigger unit I needed. The staff said I would receive a partial refund because I had paid in advance. But then told me after move out that we do not prorate. I have used this facility a # of times in the past, but probably never again because I feel i was mislead.

Will M.  |  Overall Experience 
Rating:
5.0

Thank you

Hugo H.  |  Overall Experience 
Rating:
5.0

Great office manager, very helpful and pleasant to work with. Process was quick with no pain points.

John V.  |  First Impressions 
Rating:
4.0

I would return if necessary. Thank you for the two years of safe keeping. Blessings and prosperity in your business.

vanquillus t.  |  Overall Experience 
Rating:
5.0

Love it...

JERVIS W.  |  Overall Experience 
Rating:
5.0

Helpful, personable and fair staff

Barbara Turner S.  |  First Impressions 
Rating:
5.0

Tammy & Dawn & the staff was very helpful & kind. The circumstances that led to our rental of the unit were very difficult for our family. The staff under Tammy & Dawn were caring & positive. Good Job

Ron S.  |  Overall Experience 
Rating:
5.0

Sherika was phenomenal. Smiled right thru all the hectic day & was not only efficient but empathetic. She’s a natural. Keep her happy because she’s keeping your customers coming back. Can prioritize 2

Catherine M.  |  First Impressions 
Rating:
5.0

Staff and Managers are very nice and helpful.

Renee C.  |  Overall Experience 
Rating:
5.0

The staff has always been helpful.

Gipson R.  |  Overall Experience 
Rating:
5.0

Thank you

Hugo H.  |  First Impressions 
Rating:
5.0

Never had an issue with this facility in 4years until last 2-3 months. It smelled like rodents and I found droppings on my furniture which I’d never ever had seen or smelled in my storage room before

AMANDA C.  |  Overall Experience 
Rating:
5.0

Fast the staff was wonderful...oh and pretty too.

RANDOFPH B.  |  First Impressions 
Rating:
5.0

This location provided a great experience for me. They were always very helpful and clear when I had questions. The property was well maintained and I felt my belongings were safe and secure.

jordan c.  |  Overall Experience 
Rating:
5.0

great

LaShuna A.  |  Overall Experience 
Rating:
5.0

Excellent customer service for both storage and truck rentals. I highly recommend this business.

Kelly M.  |  First Impressions 
Rating:
4.0

Good service over the years but the increase in price over time made it not as economical.

CEDRICK F.  |  Overall Experience 
Rating:
5.0

Both Store managers at this location are awesome

Trekeiah B.  |  Overall Experience 
Rating:
5.0

Lovely customer service. Assistance given every time requested. I would seriously check the above excellent box if you had one. Dawn and Tammy are the bomb.com

Starsha W.  |  Overall Experience 
Rating:
5.0

Both store managers gave awesome customer service. Explained everything in detail

Trekeiah B.  |  First Impressions 
Rating:
5.0

The ladies we very helpful. My thanks to their assistance.

Mary F.  |  First Impressions 
Rating:
5.0

Very clean excellent customer service. I was a little disappointment I checked out on the 24th of the month my storage was due on the 20th I had to pay $109.00 fir the whole month. But overall great

joyce d.  |  Overall Experience 
Rating:
5.0

What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!

Kimberly C.  |  First Impressions 
Rating:
5.0

Great customer service. The employees were very knowledgeable, warm & friendly.

Tony B.  |  First Impressions 
Rating:
5.0

Very nice Good customer service

Mary C.  |  Overall Experience 
Rating:
5.0

The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.

KB B.  |  First Impressions 
Rating:
5.0

Great customer service. Very nice and helpful.

Kevin P.  |  First Impressions 
Rating:
5.0

The ladies were knowledgeable, friendly and very helpful! Great team!

Evelyn J.  |  First Impressions 
Rating:
3.0

Overall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when

LATOSHA B.  |  Overall Experience 
Rating:
5.0

A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!

Cheryl H.  |  First Impressions 
Rating:
5.0

Yes!!!

Shunda A.  |  Overall Experience 
Rating:
5.0

The Staff was very helpful. The facility was clean and well kept.

Martha B.  |  First Impressions 
Rating:
5.0

Thanks very much kept your word on everything. Was there when I needed you.

ALICE S.  |  Overall Experience 
Rating:
4.0

There were no lights inside the units, making it a challenge to find items

lakendra b.  |  Overall Experience 
Rating:
2.0

Storage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.

Lorita B.  |  First Impressions 
Rating:
5.0

They were very friendly and helpful.

Olga and Rick M.  |  First Impressions 
Rating:
5.0

We have always had excellent service and appreciated how helpful the staff have been.

WILLIAM H.  |  Overall Experience 
Rating:
4.0

The problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.

Inga H.  |  Overall Experience 
Rating:
5.0

All I can say is the older couple were very pleasant at all times!

Fred F.  |  Overall Experience 
Rating:
4.0

The reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.

Marno W.  |  Overall Experience 
Rating:
5.0

Everyone and everything was great.

ROBIN W.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience, the staff we're always super helpful.

daniell m.  |  Overall Experience 
Rating:
5.0

The staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn’t go to no other location. I’m actually gonna miss coming to Mr and Mrs R. Location.

Thaddeus D.  |  Overall Experience 
Rating:
3.0

I liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood

Lakecia K.  |  Overall Experience 
Rating:
5.0

Informative, friendly with excellent customer service. Thank you.

Latoasha B.  |  Overall Experience 
Rating:
1.0

Had to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.

KIMLY S.  |  Reservation 
Rating:
4.0

Thanks!

Blanca V.  |  Overall Experience 
Rating:
4.0

Very Nice people...

Latisha M.  |  Reservation 
Rating:
5.0

Good Service.

Evelyn O.  |  Overall Experience 
Rating:
5.0

Very pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional

JESSE H.  |  Overall Experience 
Rating:
3.0

The owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.

CHRISTANYA N.  |  Overall Experience 
Rating:
5.0

The staff was always very nice friendly and helpful

Leon P.  |  Overall Experience 
Rating:
5.0

This was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!

Yolanda S.  |  Overall Experience 
Rating:
4.0

Great service!

Susan C.  |  Overall Experience 
Rating:
5.0

Every representative was nice and helpful!!

Daleisha C.  |  Overall Experience 
Rating:
5.0

Excellent owners of this U-Haul Storage Facility!!

Rebekah W.  |  Overall Experience 
Rating:
5.0

Very friendly staff that explained everything well.

Brandon C.  |  Reservation 
Rating:
5.0

The staff was very helpful and friendly.

Katherine S.  |  Overall Experience 
Rating:
5.0

Very friendly staff at this location

Edward B.  |  Overall Experience 
Rating:
5.0

The couple that manage this site were fantastic,and friendly.

LAWRENCE K.  |  Overall Experience 
Rating:
5.0

Super friendly and professional. Great deal compared to other storage units.

BILLY O.  |  Overall Experience 
Rating:
5.0

Nice and convenient

Jamela I.  |  Overall Experience 
Rating:
5.0

This was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.

larry n.  |  Overall Experience 
Rating:
5.0

WOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it

Thomas K.  |  Overall Experience 
Rating:
5.0

The staff here is great and friendly. I would definitely recommend this place to everyone. Amen

Jocelyn H.  |  Overall Experience 
No reviews have been submitted for this location.

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