Customer Reviews for U-Haul Moving & Storage of Duncanville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Duncanville

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Lawrence F. on

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Kimberly C. on

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What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!

Natosha R. on

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Apryle H. on

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The Staff were very Professional n had a 5 Star Attitude

Tony B. on

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Great customer service. The employees were very knowledgeable, warm & friendly.

Edward L. on

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John R. on

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Regina F. on

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Excellent service. The managers were very helpful and had a pleasant personality. I will definitely recommend this location to my friends. Wonderful experience. No hassle.

Joseph F. on

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Everything went smoothly. very friendly and cordial staff.

Mary C. on

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Very nice Good customer service

Patricia M. on

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The manager was very friendly and helpful.

KB B. on

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The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.

Diara G. on

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Kevin P. on

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Great customer service. Very nice and helpful.

Russell H. on

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Tammy and Dawn were professional, friendly and efficient. I don't know how to improve on that.

Evelyn J. on

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The ladies were knowledgeable, friendly and very helpful! Great team!

Thomas K. on

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The ladies were great

Arturo T. on

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STEVEN B. on

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Shelly B. on

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Sophia C. on

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Great service very helpful over the phone and in person.

LATOSHA B. on

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Overall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when

charles m. on

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Make sure you pay the staff well enough to stay; excellent people.

Beverly A. on

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Sticcanni T. on

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Chantelle J. on

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Get more help and don’t do by the hourly rental. I waited for a hour to get my truck. It made me miss out on my movers. The truck I reserved was not returned yet on time and the other truck had problems. Worst experience ever.

Cheryl H. on

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A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!

Kerry H. on

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Dawn was Great I will be back and I will tell everybody to come to her .You better keep her!!!!!!!

Kerry H. on

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Nothing Dawn is the BEST

Shunda A. on

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Yes!!!

Chasidy C. on

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LARRY S. on

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great and friendly service. Much better than my visit a few years back.

Tarnisha P. on

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Representative WAS AWESOME?? Tell her i said THANK U

Thomas L. on

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Keep doing what you’re doing. Best Uhaul location I’ve ever used

Donnell P. on

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Can't think of anything. The process was very smooth. Dawn was amazing!! Very helpful and thorough.

steva p. on

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The corporate office entered bogus information on my reservation, was rushed and didn't meet expectations, however the mgr at pick up location was wonderful!

Martha B. on

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The Staff was very helpful. The facility was clean and well kept.

Jeanette R. on

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RAY C. on

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Everything was good, Great staff and Very Friendly... They could use a bigger place to work..

ALICE S. on

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Thanks very much kept your word on everything. Was there when I needed you.

lakendra b. on

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There were no lights inside the units, making it a challenge to find items

Lorita B. on

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Storage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.

Shamira D. on

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The customer service was awesome..

Olga and Rick M. on

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They were very friendly and helpful.

Alvin H. on

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Your prices for a one way rental for 159 miles cost me over 200$. I thinks that ridiculous. Thats the only problem I had. The service and the friendliness of the staff was good. But because of the prices I probably wont recommend it to my friends.

WILLIAM H. on

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We have always had excellent service and appreciated how helpful the staff have been.

Alphonso S. on

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Adolfo R. on

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Inga H. on

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The problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.

David M. on

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Edwin M. on

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Very tentative staff respectful and helpful. Answered all my questions and gave helpful tips. I will surely return to this U-Haul again.

Fred F. on

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All I can say is the older couple were very pleasant at all times!

Marno W. on

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The reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.

ROBIN W. on

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Everyone and everything was great.

daniell m. on

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I had a wonderful experience, the staff we're always super helpful.

Thaddeus D. on

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The staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn’t go to no other location. I’m actually gonna miss coming to Mr and Mrs R. Location.

Lakecia K. on

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I liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood

Latoasha B. on

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Informative, friendly with excellent customer service. Thank you.

KIMLY S. on

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Had to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.

Blanca V. on

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Thanks!

jerry d. on

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Very Nice people...

Evelyn O. on

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Good Service.

JESSE H. on

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Very pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional

CHRISTANYA N. on

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The owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.

Leon P. on

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The staff was always very nice friendly and helpful

Yolanda S. on

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This was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!

Susan C. on

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Great service!

Daleisha C. on

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Every representative was nice and helpful!!

Rebekah W. on

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Excellent owners of this U-Haul Storage Facility!!

Brandon C. on

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Very friendly staff that explained everything well.

Katherine S. on

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The staff was very helpful and friendly.

Edward B. on

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Very friendly staff at this location

LAWRENCE K. on

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The couple that manage this site were fantastic,and friendly.

BILLY O. on

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Super friendly and professional. Great deal compared to other storage units.

Jamela I. on

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Nice and convenient

larry n. on

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This was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.

Thomas K. on

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WOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it

Jocelyn H. on

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The staff here is great and friendly. I would definitely recommend this place to everyone. Amen