Customer Reviews for U-Haul Moving & Storage of Duncanville

736 reviews

1022 S Cedar Ridge Dr   Duncanville, TX 75137
(2 Mi S Of I-20)

(972) 780-8980

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 780-8980

1022 S Cedar Ridge Dr
Duncanville, TX 75137
(2 Mi S Of I-20)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Only negative was costly

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

perry m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LAKITA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK S.  |  Overall Experience 
Rating:
1.0

taxed me for a full tank. customer service quality is trash

JAMEAH H. 
Rating:
1.0

I was over charged 430+ miles for 4 hour uses. I went 40 miles and had the cargo van back that the correct time from 9:45-1:45. No way could I have a van and travel over 400 miles have gas where it should be and back on time in Dallas. I already paid what was owed the day of then U-Haul wanted to charged me an additional $222 but ended up still over charging me $111 for mileage I DID NOT drive. I will be call back again and do not recommend this company or location at all.

CHRISTOPHER JAME W. 
Rating:
5.0

Dana Wright has shown exceptional service during my visit. He has awesome customer service!

Chelsea G. 
Rating:
5.0

Dana was amazing , he was very professional and answered all of my questions. If I needed assistance he would assist and was very knowledgeable about all of the products Uhaul had to offer . I am definitely coming back and recommending this location to all my friends.

JENNIFER W. 
Rating:
5.0

Your service and personnel were excellent

JOHN S. 
Rating:
4.0

Better and clean vehicles

DOUGLAS U. 
Rating:
5.0

Customer did not leave a comment.

Chelsea G.  |  First Impressions 
Rating:
5.0

The maintenance on the truck. When I hit the brakes the truck would shake really bad. Also the truck would only get up to 70 miles. It moved really slow. The customer service was GREAT. But the truck was HORRIBLE

Anisha W. 
Rating:
5.0

Customer did not leave a comment.

KRISTARENEE J. 
Rating:
2.0

not sure why I was charged even more for the uhaul when I used less than the mileage expected and hardly wasted gas. I was told I'd be issued a refund

ALEXIS R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

TIESHA D. 
Rating:
5.0

Over the last three months I have had occasion to meet and get to know the employees and manager at this facility. This young man is so impressive and professional. He is complete in way he does and goes above and beyond to keep customers happy. He's so friendly and helpful. The ladies who work there are efficient and help you feel better about whatever situation got you there. I highly recommend this location and the people who help with storage, and vehicles and supplies and suggestions of things you may need and most often forget. They have made my transition easier to get through. Thank you

ANDY K. 
Rating:
3.0

Customer did not leave a comment.

JUDITH P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA A. 
Rating:
5.0

Dana is very helpful. Explain everything and he takes care of costumers

rodrigo c.  |  First Impressions 
Rating:
5.0

Not really

ARNOLD R. 
Rating:
5.0

Nothing.. awesome and professional team!!

Tina S. 
Rating:
4.0

Customer did not leave a comment.

clarence w.  |  Overall Experience 
Rating:
1.0

Service was poor Even though my reservation was made on line gentleman by the name of Dana wasn't honoring it made me do the reservation all over And when given the rental utility dolly was missing and when given one it was still the wrong one. My reservation was scheduled for 5:45didn't end up leaving till 6:15 reducing my rental time because of not having things in order Point being we drove to camp wisdom and parked our rental and didn't end up using it. We ended up just returning it with the same gas it was given to us. Come to find out lady in the office said that we drove it 35 miles when I know we didn't and just the inaccurate mileage used is the reason why I won't be using this location or any u haul services really disappointed in this whole experience

ROBERTO A. 
Rating:
5.0

Newest team at this location very accommodative, knowledgeable and made the process very pleasant for me.

JAMES CRAIG F. 
Rating:
5.0

Customer did not leave a comment.

Edd B. 
Rating:
5.0

Customer did not leave a comment.

Andre L. 
Rating:
5.0

Always a pleasure doing business here at the Duncanville location on Cedar Ridge. Great staff and always smiling. Need more great people like your crew in the world . Thanks, again.

Andramona H. 
Rating:
2.0

Customer did not leave a comment.

Kimberly G.  |  Overall Experience 
Rating:
3.0

Don’t advertise prices then change then 60 days later.

Troy W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Courtney W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANA B. 
Rating:
5.0

Ms. Barber, the U-Haul rep was very helpful, professional and pleasant to interact with.. I was pleased with my experience,

BILLY H. 
Rating:
5.0

The best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!

Dorthey S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sylvester C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Zelmesia E. 
Rating:
5.0

Customer did not leave a comment.

Dianna R. 
Rating:
5.0

Every staff person at my facility has been friendly, helpful and good at their job!

RUSSELL H.  |  First Impressions 
Rating:
5.0

The staff was cery nice, professional, understanding, and inviting. My husband left $60 in the vehicle and the female returned it. Please give give her a raise, gift card or something . Please do not let this go unnoticed. Kudos to the secind csr and traffic guy who changed the location drop off because the first csr scheduled drop off at another location which would have caused us to be late if we didn't get accepted st the location above.

TARRON E. 
Rating:
1.0

Terrible customer service. Was told false information in regards to price. Was giving the wrong size uhaul. Had to put more miles on Uhaul due to being told the wrong location for the reservation I had for storage

IYANNA T. 
Rating:
5.0

Great dependable service,

LAVERA P. 
Rating:
5.0

Customer did not leave a comment.

Ancheyl D.  |  Overall Experience 
Rating:
2.0

There was several issues with my reservation. The place in which I originally reserved my UHaul did not have any trucks so they set me up for another location. I had the 24/7 share and I was suppose to get my UHAUL at 9am Sunday, the location was closed and there were no trucks outside of the gated fence. I called the location and they did not open until 10am. I went back to my original location in which I had reserved the truck while talking to a customer service representative. The location of course did not have any trucks and by now I have my movers ready to move and no truck. The customer service representative events found a location about 15 minutes from where I was and I drove there. This location was closed as well when the representative told me the location was open. As I began calling and after waiting 5 minutes the time now was about 9:45am, the clerk comes in and apologize for running late due to car trouble. My experience with UHAUL was absolutely frustrating and time consuming. I would hope that in the near future your representatives ensure that customers are being sent to the correct location. Moving is frustrating enough and to add poor customer service to your customers is disappointing.

SHAUNIESA S. 
Rating:
5.0

Customer did not leave a comment.

SHARIDYN K. 
Rating:
5.0

I thought everything was handled perfectly. The staff member was kind and courteous while still being professional. She remembered my name from past visits. She covered all the details concerning the rental.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Glory M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY F. 
Rating:
5.0

Customer did not leave a comment.

Sharla W. 
Rating:
5.0

Customer did not leave a comment.

Kevalon C. 
Rating:
5.0

Customer did not leave a comment.

LATASHA B. 
Rating:
5.0

The staff is very nice and efficien. We love this location.

Rafael A. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTAEE R. 
Rating:
5.0

This location is always very clean & the manager and staff are always friendly & courteous. The best Uhaul service I've ever been visited.

JOE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

FRANK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha B.  |  First Impressions 
Rating:
5.0

The g gate code I was given did not work and my car was parked inside I was lucky someone came and open it for me

Eric C. 
Rating:
5.0

The ladies were amazing. Great customer service experience from start to finish.

Melonie D. 
Rating:
5.0

Customer did not leave a comment.

Mehmet Y. 
Rating:
5.0

Wonderful service and so appreciated!

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

I had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no further

Rachel C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS P.  |  First Impressions 
Rating:
5.0

Dawn Briley is the U-Haul manager that assisted us with the U-Haul rental. Her customer service was exceptional. She was very courteous and extremely helpful. That helped to make the move even easier. I really appreciate her. Thank you Dawn!

ANDREA T. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Tammy and Dawn are amaaaaazing!! I will definitely be coming back just to see them

Marshahn R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

I had a hard time trying to upload my pictures when I returned the truck.

SHIRLEY S. 
Rating:
5.0

The representative was very helpful, kind and courteous. She made everything easy. She explained everything regarding the rental and fees involved with great clarity..

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

There's nothing I can say...The customer service was excellent I can truly say this was one of the best customer experiences I have ever had. Dawn was wonderful. She's courteous, professional, and she went above and beyond helping me get through an extremely tough time.

Phyllis C. 
Rating:
5.0

Things were great and excellent customer service was given thanks.

Deloris H. 
Rating:
5.0

Customer did not leave a comment.

Sammie S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Excellent. But the previous I tried to rent a Uhaul was frightening and threatening. I believe your operation is a front for cock fighting roosters. I took a picture of them and the owner demanded that I turn over my phone to him. I said I just want to rent a Uhaul. He said your have to leave. I'm filing a police report.

HENRI M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA E. 
Rating:
5.0

They help me when i need it

Yvonne H.  |  First Impressions 
Rating:
5.0

very efficient staff

PAUL J. 
Rating:
3.0

After hours drop-off was not fun - in the dark, late at night. I understand why so many things have to be done, but it took close to half an hour using the website. The picture taking function - couldn't tell what it was doing and it seemed like it didn't want to work. Could put some words there to indicate what to expect. Next time, we'll try not to have to return after hours!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

NIKI M. 
Rating:
5.0

Dawn and Tammy are awesome!!! I've used this location several times because of them. They have a great sense of humor and they always take great care of their customers. I've already recommended them to my friend that'll be using them this coming week. I can't imagine using anyone else. :-)

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

GAE W. 
Rating:
5.0

Customer did not leave a comment.

Kaye H.  |  First Impressions 
Rating:
5.0

Excellent service there is nothing that's needs to be improved. Very friendly service!

Kina W. 
Rating:
5.0

Tammy was very helpful, professional and kind. She explained everything down to the letter. Thank you Tammy.

Yolanda A. 
Rating:
5.0

The service is A+. The staff was very friendly. The truck was very clean and in good conditions.

Miguel S. 
Rating:
5.0

We have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.

John V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Customer did not leave a comment.

Corrie S. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
5.0

Nothing

MELINDA S. 
Rating:
5.0

Customer did not leave a comment.

Laura K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lameise M. 
Rating:
3.0

Customer did not leave a comment.

Sigurd E. 
Rating:
5.0

Very nice folks in there. Tammy and Dawn were very helpful.

Steven B.  |  First Impressions 
Rating:
5.0

My family and I have dealt with this facility for many years, not just for storage but for moving vehicles as well. We have always received great customer service, especially since Dawn & Tammy took over there as managers. Very accommodating and easy to acquire what we needed to take care of our needs. They worked with us when renting a vehicle for moving our daughter out of state for school to get the best price available. Dawn & Tammy took the time to not only ensure we were getting what we needed at the best price but also explained everything in detail so there were no questions about anything. Awesome experience and I would recommend this U Haul facility to anyone. Thank you. Sincerely, Pam Jernigan

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Shannon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lambertus C. 
Rating:
5.0

No improvements. My experience was great.

Brandon J. 
Rating:
5.0

Excellent customer service, felt welcomed from the first moment I walked through the door.

Jennifer G.  |  First Impressions 
Rating:
5.0

The service was excellent. I will definitely be back!

Shayla P. 
Rating:
4.0

My overall experience was excellent. The customer service was very good and the facilities were very cjean.

Glenda W. 
Rating:
5.0

The three young ladies that help me were totally amazing. They went about and beyond to make sure I got a great deal. They were friendly and professional. We ended up laughing and talking like old friends. That was so refreshing because most places simply don't focus on customer service. Thank you

Rose G. 
Rating:
5.0

They're always nice and the truck are always clean. Great service!

Shanika G. 
Rating:
5.0

Very professional and always helpful. Definitely will continue coming back for any and all moving or storage needs.

Andramona H. 
Rating:
5.0

Summary of return expectation. Other than that, employees are courteous & considerate…

Marino R. 
Rating:
5.0

Moving truck was acceptable, but needed maintenance. Power steering needed tuneup.

Mark A. 
Rating:
3.0

Very professional and friendly

LESIA LANKFORD H. 
Rating:
5.0

Dawn was extremely knowledgeable and helpful with my move. I'll definitely use this location again should I need anymore help with moving.

Luis D. 
Rating:
5.0

Wonderful service ! Felt like family!

SHERRITA C. 
Rating:
3.0

Customer did not leave a comment.

Shawanna T. 
Rating:
5.0

DAWN, YOU ARE THE BEST.

Eleanor C. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

I enjoy the service every time I visit, it’s a warm, peaceful and professional environment.

RACHEL S.  |  First Impressions 
Rating:
5.0

She was wonderful! five stars!

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

Gwendol M. 
Rating:
5.0

Very helpful

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kisha B. 
Rating:
5.0

Customer did not leave a comment.

Ruby V. 
Rating:
5.0

The agent was very accommodating over the phone and in person, I use this location on a regular/

VERONICA G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Bobby B. 
Rating:
4.0

Ms. Dawn was very friendly and expedient for the time frame I was working with; Thank you.

Mary J. 
Rating:
5.0

I was in and out with no issues.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Ellen s.  |  First Impressions 
Rating:
5.0

The owners were very nice, helpful and informative.

Krystal B.  |  First Impressions 
Rating:
5.0

Thank U

vincente m.  |  First Impressions 
Rating:
5.0

I would rent again

RICKEY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara J.  |  First Impressions 
Rating:
5.0

Tammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!

Maluisa D.  |  Online Move In 
Rating:
5.0

Tammy and Dawn are personable and professional. Great experience!

Emile P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Ann F.  |  First Impressions 
Rating:
5.0

Staff was friendly and super helpful. Excellent experience!

Paul D.  |  First Impressions 
Rating:
5.0

I have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location

KENNETH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  First Impressions 
Rating:
5.0

The staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.

Michelle A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sabrina A.  |  First Impressions 
Rating:
5.0

I would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging

SHONDA J.  |  First Impressions 
Rating:
5.0

Dawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!

Angie R.  |  First Impressions 
Rating:
5.0

Excellent customer service for both storage and truck rentals. I highly recommend this business.

Kelly M.  |  First Impressions 
Rating:
5.0

What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!

Kimberly C.  |  First Impressions 
Rating:
5.0

The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.

KB B.  |  First Impressions 
Rating:
5.0

Great customer service. Very nice and helpful.

Kevin P.  |  First Impressions 
Rating:
5.0

A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!

Cheryl H.  |  First Impressions 
Rating:
5.0

They were very friendly and helpful.

Olga and Rick M.  |  First Impressions 
Rating:
5.0

Very friendly staff that explained everything well.

Brandon C.  |  Reservation 
No reviews have been submitted for this location.

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