It was a very nice place
SHEILA D | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Duncanville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Box of truck was dirty. AC stopped working when I got 10 miles away from location. I dropped of unit at 9:30 Sunday hoping to talk with someone only to find they had not opened yet. Very disappointing rental.
HAROLD HVery friendly and knowledgeable of everything. Would use uhaul for life.
Dorothy M | First ImpressionsThe exit gate was very slow to get out!
LAMONTE B | Overall ExperienceEverything was good!!!
KATRINA MVery good to use thanks
matthew o | Overall ExperienceVery helpful and courteous young man.
ALLEN BComputer system was moving very slowly as well as the access gate!
LAMONTE B | First ImpressionsMichaela was friendly and courteous.
Scott SMuy buen servicio
MIGUEL M | First ImpressionsThe staff at this location was awesome and I never had any issues. I am going to miss the entire TEAM. I would recommend putting handles rather than the rope on your doors so it is easier to open.
Christopher D | Overall ExperienceThe general manager I think her name Dominica had a very very nasty attitude. The guy that was assisting me was having issues with the computer, she’s literally watching him struggle meanwhile she trying to pass out McDonald’s and it’s 2 other customers behind me. He’s getting frantic because he’s definitely trying to help me but to no avail she gets upset out of nowhere and leans over to help him very briefly but also starts cussing and still was not helpful. Long story short as the general manager she did NOT help and was very very very rude. I’ll never get another uhaul from this location again.
Jessica WI've had the storage area since 2017, it has been one pleasure, and I appreciate the staff, the ability to auto pay, in the communication with the staff is excellent, thank you
Darryl B | Overall ExperienceThere was no light in the unit that's the only downfall of the unit.
Alythea M | Overall ExperienceKeep up the great work
RICKY WThe manager called me about my rental. I have a Google Pixel phone and it comes with a call screening service for unknown numbers. When the screening service picked up and asked for information about who was calling she said, "Get a real phone". I guess she wasn't aware that the call was being recorded and I would receive a transcript of the call. I just feel like a store manager should be more professional.
CLARA SSteering wheel was loose, the representatives was not informative on charging my card extra, dog came from behind the counter
Destiny GFacility was closed and no one was there at pickup time at 7am. Worker came at 7:25am and put my start time at 7:19am.
Damara JDominique & zavier was very helpful and respectful their tenacity to help out customers was delighted Thanks for everything
rachelle c | Overall ExperienceThis was first time storage rental experience. And I was very impressed with the management and 24/7 coverage. Thank you very much
George K | Overall ExperienceOverall the truck was good and I accomplished the job. The only minor thing was that the sun visor would not lock in place and kept dropping down and I had to keep raising it up.
RICHARD WI haven't met the new staff at Uhaul in person at the Duncanville, Texas location off Cedar Ridge but their customer service abilities are very professional and polite. I have used this center since December 2014 and all staff members that have worked at this location have provided excellent service.
MARSHA K | First ImpressionsProcess was smooth and everything went as planned! I did order some moving blankets that I didn't actually get, but I was refunded and everything worked out! Would definitely recommend this location!
ADAM WNothing
STEVEN WMove out before due date charge for entire month.Will be in the office to manger , I paid every month went to my account unauhorize.
MICHAEL W | Overall ExperienceBill correctly. You charged me for coverages that I declined and now I’m going back and forth with U-Haul trying to get my money back.
Curtis MDominica was very helpful and patient throughout the whole process. She deserves a raise
Jared K | Overall ExperienceAll was good except for having my reservation changed to another location late the night before and then the other location didn't open on time. Then I called and they said I could pick up a truck at my original location. People coordinating these are obviously not very organized. And changing the reservation so late is not cool.
Barton LBeautiful atmosphere
JOVANE BStaff provided great, friendly service.
GWENDOLYN JNothing
KHRISTI FThe uhaul representative at this location was Great ..5⭐️⭐️⭐️⭐️⭐️
KE SMy unit was large an secure
KENITRA W | Overall ExperienceDominica McKay was wonderful to work with. Highly recommend her to anyone that needs storage services because of her personality and her knowledge and her care for the customer. Thank You !!
MARK F | Overall ExperienceThe representatives were friendly
DOROTHY BMy experience was extremely excellent
Latoyia P | First ImpressionsGreat experience very accommodating as a walk in. Thank you so much!
DIANE GStaff is very pleasant/friendly/professional and informative. Covered everything that was needed.
Gaye T | First ImpressionsAsowme service. Friendly. Fast .servive..always explain to my my rental.i love it
MIGUEL MThe 2 ladies working were professional and pleasant even with difficult customers
Amy BPrice increase to frequent
Kevin B | Overall ExperienceEmaculate service
Alvin W | Overall ExperienceOutside parking is limited
gwen j | Overall ExperienceBetter customer service Don't care how early it is
TIFFANY PThe storage facility is clean. Professional staff. I never worried about the safety of my storage items.
Etheleen L | Overall ExperienceGreat customer service
CHARLES MThe service was excellent💯
DEIDRA PEasy locations to get to. Service and return were very easy. Staff was excellent.
GUADALUPE RThe manager was very informative and took the time to explain the process to me. Great experience!
WILLIE WI've been in the same unit for more than 20 years. It started out at $54 and went to $140. Huge difference. I built my own building and even though it was expensive, it is less than you.
Mark G | Overall ExperienceAlways great service. Staff very professional and courteous.
ENRIQUE C | First ImpressionsI have no complaints The U-Haul rep was a pleasure to work with and very knowledgeable in explaining the process and paperwork.
BELINDA WHorrible. Y’all took money from me and I did not move out 10/17/24, I moved out 10/9/2024. I still have my receipt from the payment I made that same day to get my things. Your service is horrible. And you guys stole my money to get November rent. And I was gone way before that time. I will be writing a letter to the corporate office and request for a full refund.
Eulandia J | Overall Experience(A) Four weeks prior, I had reserved online the rental truck and purchased 6 furniture blankets, to be picked up when I picked up the truck. The reservation time was 8:00 a.m. When I arrived, the front office was open, but no one was there. A delivery driver and I waited for 30 minutes more, after texting and calling the office number, the posted regional number, and the national number. I did get the truck and my blankets. (B) The next day, when I went to return the truck during office hours, again, no one was there. This time, the door was locked (someone learned). I waited about 15 minutes, and then used the after-hours drop-off process (uploading pictures, etc). I did get later a confirmation text from a regional or national person. (Summary) UHaul is convenient, and I got the labor crew (everything went great with that), the truck, and the blankets. So I recommend UHaul in general. But having to wait an hour of time, with no one available in-office during their posted hours, is not professional. So I don't recommend this particular location.
Michael TEveryone working there was wonderful and helpful from beginning to end, everything fine. Just wish there were more than 3 parking spaces in front!
BRADLEY FVery good staff and patient,will recommend.
Katrina Y | Overall ExperienceNo one helped my family I had to go multiple times when I went down to the office I was ignored
Brandi L | Overall ExperienceAll service and equipment were great!
ERIC OThe two young ladies at location 1022 S Cedar Ridge Dr in Duncanville, TX, on September 7, 2024 were the sweetest and most friendliest ever. Great customer service! Soon as I entered the store, I was was recognized and helped me very professionalism. Thumbs up!
Nakita B | Online Move InDuncanville was too far and when I reserved the truck I thought I reserved it for the whole day not just 4 hours. Yall charge a flat fee then by the mile too which is a rip off
Juanita DThe representative who helped us is very knowledgeable and courteous! 100% well done for hiring her and placing her at this location.
JUAN RI'm truly satisfied with this location and I love the customer service is excellent!! I definitely would recommend this location to family and friends.
JONNETTA FGrest service
christopher m | First ImpressionsStaff not friendly and over charging customers. I've always used this location whenever I need to pick up or move something always had great customers service and the staff was always accommodating and seems to care about the customer.next I will definitely drive to a different location even though I live not that far from the location.
PAMELA MMichaela very nice and helpful
ESTHER CDominica McKay Was great! Very friendly and welcoming. Went over and beyond to help me get what I needed.
Brittany P | First ImpressionsKeep all trucks at 1/4th fuel minimum!
Imran PGreat overall rental experience
Robbie S | Overall ExperienceI asked could the truck be left out the gate because I had to pick up after hours. They said yes I came back the truck was in the gate and I couldn’t use the truck for the whole day. I was extremely disappointed and customer service over the phone was horrible and did not help at all.
Deja IVery friendly and helpful
ricki SApp crashed when uploading pics for return. No available service to help. Chatted in and agents kept ending chat.
CHARLES SPlease respond to customers inquiries when the customer has been overcharged. Instead I’ve been ignored.
Damion JRates are getting too expensive
Olga a | Overall ExperienceMy experience was perfect
Catherine EThe Customer service at the location was very helpful as Well as Professional. As Small Hiccup.. But was resolved Right way..
Joi K | Online Move InWalk with the customer to be sure the truck and equipment is ready.
Paulo DWill always rent from U-Haul
Ida R | First ImpressionsThe gentleman that assisted me at this location was very helpful. He completed the process and got me into a storage very quickly, when I told him that I was having an issue trying to complete the process through the APP before I arrived.
Cutara A | First ImpressionsCustomer service was the worst experience ever. Would not recommend Uhaul
Marcella EGreat
demetrious twould have been helpful to have map emailed to me where actual room was located.
Patricia B | Online Move InVery professional and helpful
Cashaundra WThe guy at the front desk that assisted us. I don’t remember his name but his service was very good and he paid attention to detail. He needs a raise
Deidre MContinue being great!!
Khristi FThank you
Sandra RI want to thank the office staff for being supportive and decent
Elshikh H | Overall ExperienceVery friendly staff and open late to let me get my rental returned the same day :)
Samuel PIn Second week of use, I met and worked with both manager and assistant. I now intend to extend service beyond six months. I am very impressed with staffing and their 24/7 availability. Thank you, thank you. George K
George K | First ImpressionsGood
Yassel PThe staff at this location are friendly and professional. They handle customers like family and I loved working with them for all my storage and Uhaul rental needs.
Janann R | Overall ExperienceThe manager at the store has exceptional customer service skills and handle a situation via phone call in a manner which I was very impressed with her calmness and maintaining her professionalism. She was OUTSTANDING and what an asset to your U-Haul Co.
Todd RStaff very friendly
Timothy V | Overall ExperienceGreat staff and very professional with my transactions 👍🏾
Calli B | First ImpressionsExcellent staff
Mary S | Overall ExperienceI paid for 24 access, twice I had to sleep in my car because I couldn't get the gate open. I tried to call the 24 hour help line and nobody would help .
lonnie c | Overall ExperienceThis is one of the most unprofessional fraudulent staff I have ever dealt with at a U-Haul from day one from all the trying to get extra I’m sure financial records need to be reviewed because I’m just about sure theft if going on at this location after seeing I was charged a extra day on my rental they proceeded to try to run my card 10 times in a hour for $84 when all I owed was 20! I lost the key to my storage to a lock I didn’t want in the first place because I had one at home where I know where the keys are lost the key ask home much is it to cus the lost the said it was free just had to pay for the lock I got to the location and was told now it was a $50 charge to get in the unit but that’s not what I was told on the phone so I ask to speak to the manager no resolution because they all in on it I called customer service still no resolution so I needed to get my stuff out before the free month of storage was up because I know there would me more issue in the future dealing with fraudsters on cedar ridge
Addai i | Overall ExperienceThe staff was always so nice and helpful. Thank you and your team!
Tamala M | Overall ExperienceI love the staff they are always very helpful
jamillah s | First ImpressionsLight not working in the hallway couldn't see in side of unit
LEROY B | First ImpressionsI will definitely recommend the Uhaul storage facility in Duncanville to friends and family. The owner Brandi Lee is very pleasant and patient. The staff are very helpful and professional.
kathy j | Overall ExperienceThe fees are
sharla w | First ImpressionsFront desk associate was very sweet and helpful.
Stormy M | First ImpressionsEvery single staff member from Dallas on Greenville, to Nesha & Maggie in Cedar Hill, and lastly to the amazing staff in Duncanville were extremely helpful in making this move as stress free as possible. Thank you all! In so grateful for your assistance. Keep up the great work everyone!
Celisia F | First ImpressionsThe lady was the best I have ever encountered with U-Haul. I would recommend this storage place for sure!
Chace H | Online Move InThanks so much, V. Boehm Taylor
VIRGINIA T | First ImpressionsFriendly staff and well maintained storage units.
Marlane M | Overall ExperienceBe sure when you move out of your unit you are given documentation. I was told I was moved out, but my card was still charged. Currently waiting on a refund because the young lady working didn’t move me out as I requested when I left the facility.
CARMONIQUE B | Overall ExperienceI had a wonderful experience with this storage facility. There were no bugs. Everything was taken care of wonderfully. The workers were wonderful. They communicated with me to the fullest I’m very thankful for your facility. Thank you.
Sandiea R | Overall ExperienceVery tight spaces and very hard to get around in a Uhaul truck.
Tracy D | Overall ExperienceVery nice establishment and super helpful and kind employees! Definitely would recommend
ASHLEY W | Overall ExperienceWe had to cancel our reservation due to a parking spot fairly steep incline which is not good for RV storage. The facility is full, therefore we were unable to change the parking spot. The customer service provided was excellent. Thank you
Peter C | Overall ExperienceBrandi was Awesome! She deserves a raise and a promotion!
AUDREY S | Online Move InI was harassed by staff via email/text message about fees on a unit i had that was allegedly auctioned off months ago. Very unprofessional
Chelsea G | Overall ExperienceFriendly and EXCELLENT maintained facility
Chanell W | Overall ExperienceI had my storage for over 3 years (way longer than expected), however from day ONE Brandi has always been amazing. Literally every time I came to access my unit, I made sure to stop by to speak. She’s always willing to assist, communication was always on point. Although my time had ended I hate to say goodbye because she was really a delightful person. The units were always clean and the gate was never broken like other locations. This was a CLEAN and well operated storage facility. If needing storage I strongly recommend the Duncanville location on Cedar Ridge.
Kristina C | Overall ExperienceWorst experience ever ! To compliant numbers in corporate and still lost my storage with out ownership taken from company . I will tell everyone I know .
Tracy K | Overall ExperienceThe storage facility closed at 10:00 I didn't pay attention to that and had to come back the very next morning at 5:00 to unload a vehicle so the hours of accessibility if it was 24 hours would have worked better but the situation was handled and I will continue to use you all
david p | First ImpressionsThank u for everything
Temekia G | Overall ExperienceExcellent service
Jay N | First ImpressionsI was not pleased at all I could not reach any staff at all on the property property manager. It was not available to enter any calls I could not get in the building I couldn’t access my unit someone needs to be available during business hours
jennifer a | First ImpressionsBrandi has GREAT customer service and she is absolutely a breath of fresh air in a stressful situation.
Deidra P | First ImpressionsYou have racist staff running your facilities. No one is held accountable for the way they treat people. I will ABSOLUTELY NEVER do business with U Haul again! You all need to be shut down RACISM is tolerated and accepted!
shelia j | Overall ExperienceKayla was very helpful and patient.
Whitney C | First ImpressionsThis location, facility, personnel were always welcoming , friendly, helpful and professional.
DELINDA H | Overall ExperienceAll U Haul faculties needs to be shut down immediately! Everyone needs to go to customer service training the staff you have running these independent sites are putting out horrible service. Getting away with racist, unethical, unbelievable, down right pathetic service. Upper management is doing nothing, but allowing this behavior to go on and it’s the customer that pays the price. I will never ever step foot in a U Haul facility AGAIN! You better take a look at Walmart disaster they mistreated customers and now look who has the power Amazon!
shelia j | Overall ExperienceU Haul is failing to provide quality, good, professional help. The staff you have running your locations behind the scene of this organization are prejudice, disinterested, non caring, and provide some of the worst, poor customer service skills I’ve ever seen. You all need to go back to CUSTOMERS first motto and mission! I will never support or step foot in a U Haul facility AGAIN. Racist organization!!!!!!!!!
shelia j | Overall ExperienceI have had an indoor, corner storage room in an air conditioned facility for almost 17 years. Although I haven't visited the site often throughout the years, as it primarily contained my children's items, it was always immaculate and well staffed. The entire grounds are well kept and clean. The security is top notch. The staff was always friendly and well informed on all policy. Brandi Lee, the manager at U-Haul Moving & Storage Of Duncanville, has gone out of her way to provide a good atmosphere and excellent service.
DALE B | Overall ExperienceI would like to thank your team staff they were Helpful and I Thank you all for working with me I really appreciate it
Ashley W | Overall ExperienceCustomer service ar counter was excellent
Chanell W | First ImpressionsThe elevator was broke for a little while we were trying to clear out the unit. It was fixed but the office never called me back to let me know it was fixed. Other than that everything else was fine. Brandi Lee is professional and polite. The water was much needed, even though it wasn't cold. When and how will I get my refund?
Shirley F | Overall ExperienceEveryone involved was professional
Nikiria S | Overall Experiencethe lady was very polite and friendly and helpful
lonnie c | First ImpressionsThe only thing i didn’t like is that my unit went up every year. I know you need an increase but not every year.
Krystal B | Overall ExperienceIve been using u haul for years it was always good under different management, the team in there now GARBAGE won't clean up bad additude i would never recommend anyone there.
Tyrone S | Overall ExperienceRenting at this location was by far the worse experience we Have EVER experienced as customers. My wife held a conversation via phone on/around December 26th regarding the poor customer service she received from Store Manager Dana Wright and his wife. She experienced and reported disability-based discrimination. Dana is still causing us significant trouble, and hardship! He continued to provide very poor customer service. On 1/15 we paid our bill and asked for our replacement key. Unfortunately, Dana and his Wife both continue to treat us very poorly. On Saturday he refused to acknowledge my wife's presence, even after looking her directly in the eye after she entered the building. After she stood for appx 5 minutes, explaining why she was there. Dana remained texting on his cell phone and looking back and forth between his phone and computer; intentionally ignoring her, and failing to greet her as a customer. When he finally acknowledged her presence, he was exceedingly impolite and treated her differently than the other customers who had entered after her. She reiterated that she was there to pay our bill and collect the replacement key for our storage unit. He then searched numerous locations for our storage key. He then rudely asked, “what card are you paying with”? She informed him we would use the same card on file. He then proceeded to search for the key. After he was unable to locate the key, he stated, "Oh, I forgot, I can't find your key because my manager instructed me to mail it to you because you did not pick it up on the day you said you would return." she then stated: "Dana I called your office & spoke with your wife to inform her that we were unable to return after Christmas due to family obligations. She also informed his wife that we had an emergency and needed to leave before Uhaul opened the following day. She told him that we informed his wife that we would pick up the replacement key from the office upon return. We requested she makes a note of our account so that we would not encounter any issues when we returned to Texas and picked up the new key. His wife confirmed our comments and stated that she recorded our account. In addition, she stated that she and her husband (Dana) would hold the key and give it to us upon our return from La. We informed Dana, that if we couldn't get the storage opened that night or by 7 a.m. the following morning, the items in the storage may not be retrievable before we left for La. As a result, this is the reason why we deemed it imperative to have the lock removed the night it was requested. Dana then replies in an impolite manner, "Well, I mailed you your key; you should go home and search for it." My wife asked him multiple times when we’re the keys mailed, and he rudely said on the ninth. She informed him that if the key had been mailed on the 9th, we should have received it by now; but, we have not received it Amid their conversation, Dana abruptly stands up as if irritated, walks to the back, and begins speaking with his wife. He did not return until approximately 20 minutes later. She was left in the lobby with no explanation. He Just abandoned her there. Dana then returns via the front door, tosses the keys on the desk, and announces, "I changed your lock once more, and this is your new key, goodbye. She informed him that throwing the key on the desk was EXTREMELY impolite. She informed him once more that she had spoken with his wife, informing her that we would be unable to return the following morning and that she not be treated in such a manner if his wife failed to deliver our message to him. My wife inquired as to whether all of the cameras were operational, including the camera at the front desk that was recording their conversation, dana throwing the keys at her, and his horrible customer service. Dana then stated, “Yes, the cameras are operational, but I doubt you'll be able to see where I threw your keys”. My wife reported to Dana's supervisor, she was offended, ashamed, and dissatisfied with Uhaul's bad customer service on TWO recent occasions and request he gives us a call. His supervisors still refuse. We have never before been treated in this manner by a business or a person in a position of authority. We believe that Dana and his wife were conspiring to deliberately damage our account, and correspondence, and intentionally mistreat Us. We went out of our way to be kind and empathetic, yet he and his wife insisted on purposefully causing us stress for no reason. It's not right! We requested the owner/senior leader's contact information so that the film and camera recordings may be retrieved to establish that we were treated unfairly and discriminated against as loyal Uhaul customers. We’ve filed a formal complaint and have requested on multiple occasions for a superior to contact us. The supervisor stated he was busy. We still have not received a returned call from Dana and his wife's supervisor leading us to believe this is okay.
Richard S | Overall ExperienceDana was very helpful and friendly during our move.
LaTorian K | First ImpressionsHelpful and polite staff
Roderick S | Overall ExperienceDana really helped me with everything I needed from the truck to a storage unit. When the unit was too small. Dana walked the property to check to see if it was a larger one. I really appreciated the extra help an convenience. Thanks again from Mrs. Thomas
Deirdra T | First ImpressionsDana made my uhaul rental a very easy smooth process. Very nice and professional
deon k | Overall ExperienceI really appreciate the Manger Dana he went far and beyond to help me he didn't shu me away and he helped me way better than the customer service agent on the phone. Honestly that guy needs a raise I can tell it wasn't just with me, he has a team spirit and great customer service and he cares. Thanks DANA YALL NEED NEED MORE LIKE HIM
Jamaris M | First ImpressionsThey were such wonderful people I think God bless ❤️
rose j | Overall ExperienceThe UHaul employee coulldn't have been more nice and helpful. She's a jewel. Thank you for her.
Earl J | First ImpressionsWhen I initially started the storage, my payment method was automatically deducted every month until August and September causing me.to pay the late fee. The customer service guy told me the previous person didn't save it in system but he assured me he would I received an email 09/14/2022 saying that I was charged a late fee because payment wasn't made. I went to the office extra lock was already on the unit. When I walked in her deliverance was rude, then 2 people came from the back, the lady stood at the door in regular clothes, the guy had on his uniform,.they were just standing there looking. The lady left out front door got in Suv with a few kids in it. The guy stayed back, the lady at register and the guy was having a disagreement back and forth as I stood there. When I walked in I spoke and I asked what do you need to.look at my account, she said and I quote " 1st I need to know what you need from me, I guess that prompt them.to come.out. I gave up the unit because I thought it was paid already. But she was so rude I didn't Care anymore.
Kasandra C | Overall ExperienceBoth members of the staff have been extremely helpful & patient. Answered all of my questions without making me feel like I was bothersome. I most definitely will suggest this lokation for anyone looking for storage.
Ericka R | First ImpressionsOnly complaint is moving trucks were always parked where it made it difficult to get our RV in and out of the parking lot and there was not enough room between the buildings. We were also informed we would get a refund for September in the form of a uhaul credit voucher or voucher number since our vacate date was the same day that our September payment was posted to our bank account. Expecting to see that soon. We mainly relocated for storage closer to the lake where we usually camp.
RALPH D | Overall ExperienceRenting a storage unit was quick and easy.
RICHARD T | First ImpressionsGreat customer service
Katrina Y | First ImpressionsEverything was very easy to reserve online. The return was wonderful being that I needed a storage at the last minute. The staff was extremely helpful and I really appreciate that. Excellent job.
Christine H | First ImpressionsNever a worry from the time I moved in to store things and the time I exited, staff was more than go above and beyond to meet my storing needs, and for this I'm more than grateful, thank you for great service
Aron E | Overall ExperienceI can’t even put into words how great this storage facility is, even if I tried, because there are too many things to list! Dana and Tammy, thank you! I can’t say enough about your warm and friendly office atmosphere, honest and fair business ethics, or the compassion and attention to detail you’ve both shown during my time with your company (I fell behind over several hundred dollars in rent when I first signed up with you guys). Please know that you are the first place I’d go if I ever needed more space again. I’d definitely refer this office to anyone in need. Many thanks and much love to you both! Mary Alanis~
jason a | Overall ExperienceI have been dealing wirh u-Haul Company forever and never had a problem with it are the Staff. It is my number one moving company..
Patricia S | First ImpressionsGabrielle was the person who helped me and she was excellent. I mean she really knows her job and her skills, knowledge and compassion was everything that I needed on the day I walked in to the facility. I was going through a hard time and she made it better. I’m so appreciative of her customer service/customer care skills and just her as a person. Thanks
LaDana H | Overall ExperienceNo comment
TAMMY G | First ImpressionsVery friendly and helpful staff. Thank you
Sandiea R | First ImpressionsIt worked for us. The elevator aspect is troubling at times. Good
Mark J | Overall ExperienceLove the professionalism and customer service. The attendant was very helpful assisting me with several units needed with all of the furniture I had to be stored.
Rodney C | First ImpressionsProfessional and very helpful.
Letitia C | First ImpressionsThe staff and location are great. Friendly check in and very accommodating. The free 10’x10’ is on the second floor and all the way in the back, which is not very convenient. I’ve never rented a storage unit before so maybe this is normal. Would probably be a great option if there weren’t other better options available.
Tim B | First ImpressionsDana was very nice and accommodating. My only slight complaint is about the storage unit itself. I was not able to view my unit or at least a model/replica before I paid. I got to my unit and saw that the indoor units don’t have garage doors, only regular doors on them. So it was very difficult to get large furniture into the unit. The hallways are narrow and so is the elevator. Some furniture ended up getting damaged because of that. If I need a item that’s not directly in the front, I’ll have to pull everything out and put it in the hallway just to get to find what it need. Had I known this, I would’ve gotten the outside unit or went somewhere else.
JAMEISE B | First ImpressionsThe customer service staff was very helpful
RICKEY J | Overall ExperienceThe manager was great he was curious, nice, and very knowledgeable! He deserves a rise he handled me as well as other customers in line professionally and took his time with each customer!
Katonyia H | First ImpressionsIt was good until I returned my key and continued to get charged
Jasmine J | Overall ExperienceWonderful team in place at this location. Courteous and professional.
ElDalbric H | First ImpressionsThank you for being supportive.
Latosha R | Overall ExperienceEveryone was so helpful and courteous. I would recommend this storage to anyone looking for s torage place! Thank You U-Haul!!
Dorthey S | Overall ExperienceOnly negative was costly
David B | Overall ExperienceDana is very helpful. Explain everything and he takes care of costumers
rodrigo c | First ImpressionsDon’t advertise prices then change then 60 days later.
Troy W | Overall ExperienceThe best thing is that it is two stories high and have the proper equipment to transfer your belongings with ease. They also have an elevator and the place is immaculate. The Prices are fair and right for each unit. Thank You Dana Wright in Duncanville Texas for helping me get around the storage area. Thank you for all the great personnel from U-Haul. Happy Holidays and Blessings. Be safe!!!
Dorthey S | First ImpressionsEvery staff person at my facility has been friendly, helpful and good at their job!
RUSSELL H | First ImpressionsAll my furniture was had mold growing on it and filed claim.
Kesha B | Overall ExperienceThank you kindly.
gloria c | Overall ExperienceI had a pleasure to meet with Dawn she went above & beyond to make sure we got the best deal the warm welcoming make you feel like look no further
rachelle c | First ImpressionsUpon move out of the storage unit I had to call the police for peace officers to come so I could get my belongings out and close my storage unit out . Very frustrating and stressful.
April B | Overall ExperienceI have been using the unit for 17?yrs. I am now in my 80’s and decided to “clean up”. My experience has been nothing but good. On moving out Dawn one of the managers has been most helpful and pleasant.— too bad she was not there during the earlier yrs of my occupancy
F E | Overall ExperienceI love the staff dawn and her are very friendly. I would recommend this facility to anyone and I will be using this facility again in the future when needed.
Cornelius W | Overall ExperienceHad mice in my storage unit. There was no damage.
Billy M | Overall ExperienceVery friendly staff, well kept facility.
Carmonique B | Overall ExperienceThey help me when i need it
Yvonne H | First ImpressionsMs. Tammy and Ms. Dawn are excellent representatives and very professional.
JAMES B | Overall ExperienceDawn and Tammy are AMAZING! I’ve used them several times because they’re more like family. I can’t imagine using anyone else. I highly recommend them because they’re going to always treat you with courtesy.
Rhonda H | Overall ExperienceThe staff was very nice and always willing to help. The facility was very clean and secure. I used my storage for a few years and never had any issues.
Sheniqua B | Overall ExperienceWe have stored here for awhile now. The ladies that run this location are fabulous to work with; very friendly and helpful.
John V | First ImpressionsIf I need storage facilities again I would go to Duncanville storage.
Emma G | Overall ExperienceI have used this U Haul Storage facility since 1994 and although I have dealt with several different management teams during my tenure there, Dawn & Tammy have by far been the best. They have always been very professional and accommodating and the facility has looked clean and very well kept since they have been in charge. After so many years it was kind of sad to close out my rental units but it was time and my experience there was awesome, especially since meeting Dawn & Tammy. These guys have truly been a pleasure to deal with. Thank you! Sincerely, Pam Jernigan
PAMELA J | Overall ExperienceVery nice folks in there. Tammy and Dawn were very helpful.
Steven B | First ImpressionsDawn has been nothing but professional, she has always been willing to help, contacted me when a covered unit became available, and overall does an excellent job. Only reason we are leaving is that we purchased a larger unit and it will no longer fit at this location. Dawn went as far to recommend I contact one of her co-workers at another facility to see if they had a unit large enough.
John V | Overall ExperienceExcellent customer service, felt welcomed from the first moment I walked through the door.
Jennifer G | First ImpressionsWas mislead about combining the storage units.
DeAndre F | Overall ExperienceGreat customer service
Veronica G | Overall ExperienceThe ladies running the office are incredible. They are both professional and kind. Thank you Dawn for your help.
DOROTHY C | Overall ExperienceI enjoy the service every time I visit, it’s a warm, peaceful and professional environment.
RACHEL S | First ImpressionsNo comments.
Shandra W | Overall ExperienceMs. Don was great with helping me and my needs!!! Give her a raise!!!
Jimmy J | First ImpressionsThis facility was always clean and well-kept except for the occasional issue with the elevators. I understand the need for increasing the rent but it got to the point that it was more than I wanted to pay a month so it was easier to disperse / give away/ dispose all of my stored items.
PATRICK J | Overall ExperienceThe owners were very nice, helpful and informative.
Krystal B | First ImpressionsI absolutely adore the Manager, Dawn. She’s the reason I used this particular Uhaul again. She’s so nice and professional and will always give you the best deal. I also had the pleasure of working with Kelly who was just as nice. I will always do business at this location and have referred a couple of friends who will be using Uhaul in August. Thank you Dawn and Kelly for making everything so easy.
Rhonda H | First ImpressionsBoth ladies are absolutely wonderful!
Jason W | First ImpressionsDawn was amazing from the beginning to the day I moved out of my unit. I would recommend this Uhaul facility to family and friends.
Pattina F | Overall ExperienceI absolutely love Dawn and Tammy. They were the kindest people I’ve ever met. Very Professional and understanding with their customers. 5 star rating. If you ever need Uhaul for anything pick Dawn And Tammy.
Ariyal G | Overall ExperienceA 1
Victoria R | Overall ExperienceKelly, Dawn and Tammy are the reason for my excellent rating. They all went above and beyond to help me with my storage and trailer rental. I'm so thankful and appreciative of their help! They need a raise and bonus!!
Hillary V | Overall ExperienceThank U
vincente m | First ImpressionsI would rent again
RICKEY J | First ImpressionsThe staff was awesome no matter what day or time we called them and they were extremely helpful during the pandemic. If we should need storage again u-haul on Cedar Ridge is where we will go. Thanks guys for all your help.
NATASHA J | Overall ExperienceGreat service and staff was friendly and helpful
Christopher G | Overall ExperienceI like that the staff was very personable and helpful.
GWEN K | Overall ExperienceBoth the ladies that work there were very friendly and awesome to work with
Brandi J | Overall ExperienceExcellent Service, friendly staff
Sandra J | Overall ExperienceTammy and Dawn are the very BEST!! Not only did they go ABOVE & BEYOND but they totally exceeded ALL my expectations. They took care of me and my situation as if it was their own. They treat you like family not like a customer.... wish every location had employees like them. Thank you girls your awesome!!
Maluisa D | Online Move InWonderful, friendly and helpful people. Great access and location
Barbara T | Overall ExperienceProfessional and friendly service. Thanks.
ANDRES G | Overall ExperiencePerhaps some flashlights to rent when accessing the unit.
Charles H | Overall ExperienceIt was an average facility. I came from another UHAUL that was newer and this facility seems a lot older. It was overall clean. I also was paying more for this unit than what I wanted to pay plus the additional increase in 2021 supported my decision to move out.
Sonya B | Overall ExperienceDawn Briley was exceptionally helpful with the storage rental, as well as truck rental and moving guidance. She is efficient and friendly with a serving attitude. I give her 10 stars! Thanks for the excellent service!
Pamela M | Overall ExperienceTammy and Dawn are personable and professional. Great experience!
Emile P | First ImpressionsThis was the second time we used your facility and both times the experience was good.
Derick B | Overall ExperienceI love Tammy! First off it more than just doing business! It always feels like family there! Very respectful very understanding! Always in a mood to do good business! I am for sure coming back! Thank you for everything!
Jose D | Overall ExperienceThe management of this storage are top notch and super friendly and helpful.
Shomari L | First ImpressionsHorrible!!!!!!!!!
Lauren L | Online Move InThank you so much for your excellent care of the facility and outstanding customer service! You are greatly appreciated!
Nancy N | Overall ExperienceI am big on great friendly customer service. I found this at this facility upon my arrival. Great staff.
Angela C | Overall ExperienceThe staff was very knowledgeable and recommended hints for a better storage experience.
Mary F | Overall ExperienceEverything excellent
Dimas R | Overall ExperienceThank you, U-Haul Storage for your great Customer Service.
Terry H | Overall ExperienceStaff was the nicest people and always helpful
Robert L | Overall ExperienceIf I ever need a storage unit again I will not hesitate to contact this place. I highly recommend Uhaul for your storage needs.
Bobby D | Overall ExperienceAwesome staff; awesome service! Thanks Ladies!
Kabajha A | Overall ExperienceVery good experience would recommend
SESS H | Overall ExperienceMs. Tammy was extremely professional, polite and helpful. Being that my spouse had previously spoken with her about our needs she had everything set up and I was out of the door in minutes. I really appreciate her attentiveness!
Carmonique B | First ImpressionsI cannot say enough about the 2 woman you have working here. They have been so kind and welcoming everytime i encounter them. They have even showed courage and was willing to defend me when i encountered a hostile ex boyfriend at your facility. You really made a wise choice by picking these ladies. That alone had me won over. Well the thing that sealed the deal is this place has the absolute cleanest restroom ive ever been in. Thank uou
Tanatida K | First ImpressionsStaff was friendly and super helpful. Excellent experience!
Paul D | First ImpressionsI have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location
KENNETH T | First ImpressionsThe staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.
Michelle A | Online Move InDawn was fabulous! She has great customer service skills. She is always helpful and provides great options to her customers. She listens and makes recommendations that are appropriate for the situation. Dawn is honest and consistent. Dawn and her team work well together and enjoy helping their customers. I am blessed to have met them.
Evelyn J | Overall ExperienceGreat management. Very helpful and friendly.
Amber A | Overall ExperienceWords can't express my gratitude for your staff during the loss of my son Joshua Johnson. Mrs. Dawn, Mrs. Kelly and everyone was so patient, passionate. I love them dearly. Mrs. Dawn cried with console and encouraged me. I'm forever grateful. Marilyn Burton
Isaac M | Overall ExperienceTammy and her staff were amazing. They are very friendly, helpful, and go above and beyond for their customers. Great service and a great team.
Chelsea T | Overall ExperienceThe staff was always helpful to me. I loved their customer service. Also of the storage next to me had no food in there storage I wouldn't have to deal with the rats. It's okay though because it was the customer not the facility fault.
QUIANA A | Overall ExperienceYOUR TEAM AT THIS LOCATION ARE EXTREMELY FRIENDLY AND HELPFUL
Devin K | Overall ExperienceI would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging
SHONDA J | First ImpressionsThe staff was nice and helpful it was one of the easiest experiences I’ve had in a while.
Devarice P | First ImpressionsThe staff was always extremely friendly and accommodating.
BRANDIE D | Overall ExperienceDawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!
Angie R | First ImpressionsI had a storage facility with you guys from November 2005 to April 2020 and to my knowledge I may have had one small leak in a unit and they immediately addressed it and moved me into another unit. I’ve stored so many valuables including music instruments and never one time did I have a theft problem. I’ve never had a rodent problem either. All I’m trying to say is that when I needed you guys you were there and I really appreciate you from the bottom of my heart as well as your staff. Sincerely Ivan D.
IVAN D | Overall ExperienceHad no problem. Had a great experience
Keith B | First ImpressionsDawn and Tammy are AMAZING!!! I have the best time when I talk to Dawn EVERY TIME! Their staff are the perfect fit to this team! I loved this location before they took over, and I am still satisfied.
Erin J | Overall ExperienceAlthough the facility was comparable (except no light in the units), I was mislead by the staff. I paid ahead a month and moved out early because the location did not have a bigger unit I needed. The staff said I would receive a partial refund because I had paid in advance. But then told me after move out that we do not prorate. I have used this facility a # of times in the past, but probably never again because I feel i was mislead.
Will M | Overall ExperienceThank you
Hugo H | Overall ExperienceGreat office manager, very helpful and pleasant to work with. Process was quick with no pain points.
John V | First ImpressionsI would return if necessary. Thank you for the two years of safe keeping. Blessings and prosperity in your business.
vanquillus t | Overall ExperienceLove it...
JERVIS W | Overall ExperienceHelpful, personable and fair staff
Barbara T | First ImpressionsTammy & Dawn & the staff was very helpful & kind. The circumstances that led to our rental of the unit were very difficult for our family. The staff under Tammy & Dawn were caring & positive. Good Job
Ron S | Overall ExperienceSherika was phenomenal. Smiled right thru all the hectic day & was not only efficient but empathetic. She’s a natural. Keep her happy because she’s keeping your customers coming back. Can prioritize 2
Catherine M | First ImpressionsStaff and Managers are very nice and helpful.
Renee C | Overall ExperienceThe staff has always been helpful.
GIPSON R | Overall ExperienceThank you
Hugo H | First ImpressionsNever had an issue with this facility in 4years until last 2-3 months. It smelled like rodents and I found droppings on my furniture which I’d never ever had seen or smelled in my storage room before
AMANDA C | Overall ExperienceFast the staff was wonderful...oh and pretty too.
RANDOFPH B | First ImpressionsThis location provided a great experience for me. They were always very helpful and clear when I had questions. The property was well maintained and I felt my belongings were safe and secure.
jordan c | Overall Experiencegreat
LaShuna A | Overall ExperienceExcellent customer service for both storage and truck rentals. I highly recommend this business.
Kelly M | First ImpressionsGood service over the years but the increase in price over time made it not as economical.
CEDRICK F | Overall ExperienceBoth Store managers at this location are awesome
Trekeiah B | Overall ExperienceLovely customer service. Assistance given every time requested. I would seriously check the above excellent box if you had one. Dawn and Tammy are the bomb.com
Starsha W | Overall ExperienceBoth store managers gave awesome customer service. Explained everything in detail
Trekeiah B | First ImpressionsThe ladies we very helpful. My thanks to their assistance.
Mary F | First ImpressionsVery clean excellent customer service. I was a little disappointment I checked out on the 24th of the month my storage was due on the 20th I had to pay $109.00 fir the whole month. But overall great
joyce d | Overall ExperienceWhat a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!
Kimberly C | First ImpressionsGreat customer service. The employees were very knowledgeable, warm & friendly.
Tony B | First ImpressionsVery nice Good customer service
Mary C | Overall ExperienceThe young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.
KB B | First ImpressionsGreat customer service. Very nice and helpful.
Kevin P | First ImpressionsThe ladies were knowledgeable, friendly and very helpful! Great team!
Evelyn J | First ImpressionsOverall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when
LATOSHA B | Overall ExperienceA very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!
Cheryl H | First ImpressionsYes!!!
Shunda A | Overall ExperienceThe Staff was very helpful. The facility was clean and well kept.
Martha B | First ImpressionsThanks very much kept your word on everything. Was there when I needed you.
ALICE S | Overall ExperienceThere were no lights inside the units, making it a challenge to find items
lakendra b | Overall ExperienceStorage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.
Lorita B | First ImpressionsThey were very friendly and helpful.
Olga a | First ImpressionsWe have always had excellent service and appreciated how helpful the staff have been.
WILLIAM H | Overall ExperienceThe problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.
Inga H | Overall ExperienceAll I can say is the older couple were very pleasant at all times!
Fred F | Overall ExperienceThe reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.
Marno W | Overall ExperienceEveryone and everything was great.
ROBIN W | Overall ExperienceI had a wonderful experience, the staff we're always super helpful.
daniell m | Overall ExperienceThe staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn’t go to no other location. I’m actually gonna miss coming to Mr and Mrs R. Location.
Thaddeus D | Overall ExperienceI liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood
Lakecia K | Overall ExperienceInformative, friendly with excellent customer service. Thank you.
Latoasha B | Overall ExperienceHad to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.
KIMLY S | ReservationThanks!
Blanca V | Overall ExperienceVery Nice people...
Latisha M | ReservationGood Service.
Evelyn O | Overall ExperienceVery pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional
JESSE H | Overall ExperienceThe owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.
CHRISTANYA N | Overall ExperienceThe staff was always very nice friendly and helpful
Leon P | Overall ExperienceThis was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!
Yolanda S | Overall ExperienceGreat service!
Susan C | Overall ExperienceEvery representative was nice and helpful!!
Daleisha C | Overall ExperienceExcellent owners of this U-Haul Storage Facility!!
Rebekah W | Overall ExperienceVery friendly staff that explained everything well.
Brandon C | ReservationThe staff was very helpful and friendly.
Katherine S | Overall ExperienceVery friendly staff at this location
Edward B | Overall ExperienceThe couple that manage this site were fantastic,and friendly.
LAWRENCE K | Overall ExperienceSuper friendly and professional. Great deal compared to other storage units.
BILLY O | Overall ExperienceNice and convenient
Jamela I | Overall ExperienceThis was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.
larry n | Overall ExperienceWOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it
Thomas K | Overall ExperienceThe staff here is great and friendly. I would definitely recommend this place to everyone. Amen
Jocelyn H | Overall Experience