Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the second time we used your facility and both times the experience was good.
I love Tammy! First off it more than just doing business! It always feels like family there! Very respectful very understanding! Always in a mood to do good business! I am for sure coming back! Thank you for everything!
The management of this storage are top notch and super friendly and helpful.
Nothing at this locain the customer servce was friendly and excellent I would return. Martin Scott
Horrible!!!!!!!!!
Customer service was just magnificent! Enjoyed talking and I'm not a talker by no means.
The only problem I had was that they would rent their trucks so close to others renting the truck. I had the truck scheduled to rent for 2 o'clock, but it was already rented out, so I was put in a rush to do what I needed to do before they closed.....
Only problem was the actual truck. It needs an alignment really bad. It kept pulling to the right and the steering wheel was off its timing. It was easier while loaded on the highway but unloaded was a scary experience. Other than that, location and employees especially Sarah were A+ amazing and the truck was clean.
Thank you so much for your excellent care of the facility and outstanding customer service! You are greatly appreciated!
I am big on great friendly customer service. I found this at this facility upon my arrival. Great staff.
Best U-Haul rental place ever.
Fix the sun visor, and clean up the extra paper inside the truck
The staff was very knowledgeable and recommended hints for a better storage experience.
Stop trying to charge my wife's credit card.
Everything excellent
Dawn was very friendly, informative and helpful when I rented my 15 ft truck, I have no issue with the process or the personnel but the condition of the truck was definitely an issue! The steering on the truck I rented was, in my opinion, dangerous to drive! I found this out while on my way on I20 in Grand Prairie and had 40 miles to my destination and 40 miles back. It took all I had to keep that truck in my lane and I was literally scared to death all the way to my destination and back home with the load of furniture I picked up. For as much as your truck rental costs I would think the vehicles would be safe! That was not my experience at all!
I always receive great service at the Duncanville location. I would not change a thing!
The check in experience was horrendous. The app wouldn't recognize my location being on. So, I called customer service only to be on hold for almost 40 mins! During that hold time, I took a few of the exterior pics, dropped the keys off in the drop box and went home. I was still sitting in my car for about 20 mins before someone finally answered. The rep was very nice and courteous. But, that after hour check in and wait time were astrocious😤
Everything was great
Front desk associate was very friendly, nice, helpful and professional. Great customer service and I would recommend this location to others.
The return after hours that requires wathing a video and taking pictures is difficult. It's not something everyone has the knowledge on how to do online functions. Also while your trying to get moved you don't have the time to watch a video or after packing and moving you don't have the energy. But the staff was the best and i really appreciated their help
Ladies threre was very nice.
, I liked the way all the dings on the truck were marked. So I would not be responsble for them. I wish i did not have to prepay my guess of the milage ahead of time. I was not sure if I would need to make 1 trip or 2 between my moving locations. Then I had to have a partial refund.
Absolutely love the customer service. Management was very helpful and informative. Would most definitely recommend this uhal because of the friendly and helpful staff! Go Cowboys! Lol
Thank you, U-Haul Storage for your great Customer Service.
Whatever happened to mileage included. The staff is great and awesome. I won't use you again because of how you charge
Staff was the nicest people and always helpful
Ms. Dawn was absolutely awesome!!
Thank you so much for your friendly atmosphere & great hospitality!
If I ever need a storage unit again I will not hesitate to contact this place. I highly recommend Uhaul for your storage needs.
Awesome staff; awesome service! Thanks Ladies!
Both the manager and the asst manager were very helpful and friendly.
Very good
Very good experience would recommend
The process was seamless and easy. Staff is always very nice and helpful. I love this location.
Ms. Tammy was extremely professional, polite and helpful. Being that my spouse had previously spoken with her about our needs she had everything set up and I was out of the door in minutes. I really appreciate her attentiveness!
I cannot say enough about the 2 woman you have working here. They have been so kind and welcoming everytime i encounter them. They have even showed courage and was willing to defend me when i encountered a hostile ex boyfriend at your facility. You really made a wise choice by picking these ladies. That alone had me won over. Well the thing that sealed the deal is this place has the absolute cleanest restroom ive ever been in. Thank uou
staff made it all soo easy, they were personable, knowledgeable and extremely helpful
Everyone was very helpful and it was a breeze!
Staff was friendly and super helpful. Excellent experience!
I have to say Dawn was awesome went there looking for a spot to park my box truck she mediately walking around the facility showed me everything all the ins and outs and set me up with a parking spot while I was there service Beyond Compare thank you so much Dawn look forward to parking at your location
Kelly was great.. five stars
My visit was great in & out within minutes. Excellent Customer Service
The manager was friendly and very helpful. I strongly recommend this location.
Nothing ms. Dawn was awesome
I can't think of any improvements needed. Heather, Dawn and Tammy were great. Excellent customer service.
The staff were absolutely wonderful and extremely helpful. I'm glad to have chosen this place.
Best customer service I have ever received at a U-Haul location. Fast service and Dawn was amazing!!!! I felt like I was walking into a family members home because the service was so inviting. I will definitely use this location for all my U-Haul needs.
I can't think of any improvements. All of the folks at the rental location were friendly and helpful!
I have been a customer of the Duncanville location for many years. The statements to describe my experience when utilizing this location are: Patient with me as a customer, willingness to explain my options for my need, communication skills very precise and always timely in completing my reservation with equipment of excellence . The vehicles are clean and gassed ready for operation. This location is to be commended.You are appreciated and honored , I am a customer for life. You're my Heroes! Be safe and keep up the excellence of customer service. Ms. Richardson
Better communication to give warning about providing an alternate contact person/phone number in order to get authorization previous to setting up via contactless mobile phone Uhaul website at the rental location. Most people need to give their contact a warning so that they pickup the phone from an unknown caller.
Dawn was fabulous! She has great customer service skills. She is always helpful and provides great options to her customers. She listens and makes recommendations that are appropriate for the situation. Dawn is honest and consistent. Dawn and her team work well together and enjoy helping their customers. I am blessed to have met them.
Great management. Very helpful and friendly.
GREAT SERVICE ATTENDANT WAS VERY KNOWLEDGEABLE AND PROFESSIONAL
Words can't express my gratitude for your staff during the loss of my son Joshua Johnson. Mrs. Dawn, Mrs. Kelly and everyone was so patient, passionate. I love them dearly. Mrs. Dawn cried with console and encouraged me. I'm forever grateful. Marilyn Burton
Tammy and her staff were amazing. They are very friendly, helpful, and go above and beyond for their customers. Great service and a great team.
The staff was always helpful to me. I loved their customer service. Also of the storage next to me had no food in there storage I wouldn't have to deal with the rats. It's okay though because it was the customer not the facility fault.
YOUR TEAM AT THIS LOCATION ARE EXTREMELY FRIENDLY AND HELPFUL
GREAT STAFF
Friendly, helpful, courteous staff!
Very friendly and pleasant staff.
The hospitality was awesome.This was my first time using a rental truck and Dawn was very very helpful. Any question I had she was able to answer. Thank you
I would like to commend the outstanding management and staff at this location a very special Thank to Tammy & Dawn I would highly recommend this location to anyone needing a Amazing Storage facility in the area. You can count on a wonderful &friendly staff,open communication, caring and professionalism every step of the way, and a safe and clean facility for your belonging
Tammy and Dawn was awesome. They made sure that what I was getting was what I needed. Wish I had returned the truck to their location.
Do not price gauge summer rates.
It was a rainy day and I really wanted to cancel my reservation but from the moment I walked in, the attendant was very courteous and extremely helpful while adhering to social distancing rules.. She literally changed my mood... Very pleased.
Quick check,excellent excellent customer service on the phone, returning the vehicle was just as pleasant overall experience 5 stars
All I can say is WOW! I've had a lot a dealings with Uhaul over the years but this experience was the Ultimate! The managers at this facility are the Best! The best customer service, efficient friendly service, organized and very clean facility! Good clean well maintained vehicles and equipment. (I really liked the online reservation and easy vehicle pick up!) Plus the Property is protected by trained guard Yorkie! Thanks first making my move smooth and way during this trying time of Covid 19. YOU LADIES ROCK!
The staff was nice and helpful it was one of the easiest experiences I’ve had in a while.
This was absolutely the “BEST†Move I've ever had!!!! Dana and her staff (Cooper) her beautiful puppy were 100% professional and lovable. I would refer anyone to this Duncanville Location!!!! You guys rocked! Thanks again, Kellen Nelson
The staff was always extremely friendly and accommodating.
Dawn Briley and Tammy Reinhart are some of the most caring and compassionate people who listened to all the problems I had gone through from the time I got my Uhaul truck in Alabama to the troubles I had gone through once I made it here in Texas with storage and all kinds of mix-ups. You ladies are the Best! I'ts people like you who Rock and make Uhaul Businesses Shine!
I use this location every time I need a Rental. The entire staff is always kind, courteous, & Helpful. Heather & Kelly was the last staff Members I dealt with. Thanks!!
Great customer service, loved the attention I was given!
The ladies were very friendly and helpful
I had a storage facility with you guys from November 2005 to April 2020 and to my knowledge I may have had one small leak in a unit and they immediately addressed it and moved me into another unit. I’ve stored so many valuables including music instruments and never one time did I have a theft problem. I’ve never had a rodent problem either. All I’m trying to say is that when I needed you guys you were there and I really appreciate you from the bottom of my heart as well as your staff. Sincerely Ivan D.
Had no problem. Had a great experience
Always give 5 star service. Greatly appreciated.
Listen to what the customers are really saying and want and not what the salesman think is best for the customers. Had a drop off that was 10 miles further out of the way and closed.Had 1 closer in Dallas that was open.
Dawn and Tammy are AMAZING!!! I have the best time when I talk to Dawn EVERY TIME! Their staff are the perfect fit to this team! I loved this location before they took over, and I am still satisfied.
Managers were so nice & explained everything in details. Would recommend them...5 stars from James & Tetra Fulton
I didn't like the idea of being charged $25 for a cleaning Fee. My guys cleaned the truck before returning it. Also, I called and said my guy should be there around 7:02 which he did and she was still there but would not let him in. This is awful customer service. I will not use Uhaul again. Reggie Tinner
The customer service was excellent. We needed the truck rental longer than expected and the ladies extended our return to ample time to such satisfaction I was truly overwhelmed. Thank you very much!
Both ladies were great! It was quick and easy.
Nothing!!
Outstanding service as always. I like the staff and the fact it's managed by women. Great job!!!
They are awesome
Although the facility was comparable (except no light in the units), I was mislead by the staff. I paid ahead a month and moved out early because the location did not have a bigger unit I needed. The staff said I would receive a partial refund because I had paid in advance. But then told me after move out that we do not prorate. I have used this facility a # of times in the past, but probably never again because I feel i was mislead.
Thank you
Great office manager, very helpful and pleasant to work with. Process was quick with no pain points.
I would return if necessary. Thank you for the two years of safe keeping. Blessings and prosperity in your business.
Love it...
Helpful, personable and fair staff
Tammy & Dawn & the staff was very helpful & kind. The circumstances that led to our rental of the unit were very difficult for our family. The staff under Tammy & Dawn were caring & positive. Good Job
Sherika was phenomenal. Smiled right thru all the hectic day & was not only efficient but empathetic. She’s a natural. Keep her happy because she’s keeping your customers coming back. Can prioritize 2
Staff and Managers are very nice and helpful.
The staff has always been helpful.
Thank you
Never had an issue with this facility in 4years until last 2-3 months. It smelled like rodents and I found droppings on my furniture which I’d never ever had seen or smelled in my storage room before
Fast the staff was wonderful...oh and pretty too.
This location provided a great experience for me. They were always very helpful and clear when I had questions. The property was well maintained and I felt my belongings were safe and secure.
great
Excellent customer service for both storage and truck rentals. I highly recommend this business.
Good service over the years but the increase in price over time made it not as economical.
Both Store managers at this location are awesome
Lovely customer service. Assistance given every time requested. I would seriously check the above excellent box if you had one. Dawn and Tammy are the bomb.com
Both store managers gave awesome customer service. Explained everything in detail
The ladies we very helpful. My thanks to their assistance.
Very clean excellent customer service. I was a little disappointment I checked out on the 24th of the month my storage was due on the 20th I had to pay $109.00 fir the whole month. But overall great
What a nice facility! I was very impressed as I had no idea they had storage units. Miss Lele was so AWESOME! Customer service is A+. She was so good that I thought she was Management. Thank you Lele!
Great customer service. The employees were very knowledgeable, warm & friendly.
Very nice Good customer service
The young Lady Lele Smith made my move-in very easy. She was very informative and nice. I differently will continue to do business with Uhaul as well as tell others to do business with this location.
Great customer service. Very nice and helpful.
The ladies were knowledgeable, friendly and very helpful! Great team!
Overall, I had a good experience. Furniture & items stayed clean, good condition & free of rodent residue. I liked having a remote control to enter & exit the premises. Upset they don't prorate when
A very positive experience. The staff was very friendly, accommodating and knowledgeable. Thank you ladies so very much!
Yes!!!
The Staff was very helpful. The facility was clean and well kept.
Thanks very much kept your word on everything. Was there when I needed you.
There were no lights inside the units, making it a challenge to find items
Storage unit ishorrible, gorilla glue along the wall, no lighting. As a disabled person access was not convenient. Dawn and and Tammy were awesome. I am really disappointed with this unit.
They were very friendly and helpful.
We have always had excellent service and appreciated how helpful the staff have been.
The problem is that there are other great facilities out there which will give deals on prices. The previous management gave me a good deal. I think the newer management needs to be able to bargain.
All I can say is the older couple were very pleasant at all times!
The reservation I made two weeks prior to my move..._when I went to pick up my truck it was there and on time I requested.
Everyone and everything was great.
I had a wonderful experience, the staff we're always super helpful.
The staff was always helpful. Management was always friendly and willing to go the extra mile to help. I wouldn’t go to no other location. I’m actually gonna miss coming to Mr and Mrs R. Location.
I liked everything, but what I didn’t like was the miscommunication that transpired when I called in too keep my things from being sold in auction, I told the previous owners and age under stood
Informative, friendly with excellent customer service. Thank you.
Had to wait over 30 mins before rep came to desk. Had to do a search and find for the truck and was misinformed on return details.
Thanks!
Very Nice people...
Good Service.
Very pleased, was your customer for 8 years no problems. Thank you. Everyone were very nice and professional
The owners who took over about a year or two ago improve the property superficially but increase my rent way too much and my friends storage was broken into recently.
The staff was always very nice friendly and helpful
This was my first time using a storage facility and the property managers at the Duncanville Uhaul made this experience so easy so welcoming and they were so professional I recommend this location!!
Great service!
Every representative was nice and helpful!!
Excellent owners of this U-Haul Storage Facility!!
Very friendly staff that explained everything well.
The staff was very helpful and friendly.
Very friendly staff at this location
The couple that manage this site were fantastic,and friendly.
Super friendly and professional. Great deal compared to other storage units.
Nice and convenient
This was not my only positively good recent experience with U-haul. I helped my son-in-law & daughter move some furniture using a U-haul trailer and my pickup truck. Thanks to both Waxahatchi U-haul.
WOW! What a wonderful experience. The family that works there was excellent and provided answers to all of my concerns. I would definitely use them again. Great facility and the people there make it
The staff here is great and friendly. I would definitely recommend this place to everyone. Amen
