Customer Reviews for U-Haul Moving & Storage of E Asheville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of E Asheville

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Robert S. on

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Gary K. on

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Kathleen A. on

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maria F. on

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Norma C. on

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Workers were very personable and pleasant!

Alexandra M. on

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Fast and nice

monique a. on

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Very friendly and helpful staff and management

Burdette S. on

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Truck was “ 15” foot. Actually bed is only 13 plus the attic. Think it’s deceptive and could have been a serious problem of longest items were 15’. Lucky mine were only 13. Over all Really good customer service.

Matthew M. on

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Thomas H. on

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need to hire more help. waited longer than on my pickup, to be checked in.

Andrew M. on

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The return guy was grumpy...since it was Thanksgiving...I get it , but not my problem

ALISON S. on

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UHaul is a very dependable company.

John E. on

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Staff was able to assist and were very professional.

nathan k. on

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This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

Kevin D. on

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Marlene T. on

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Charged for pads I did not receive

Jackie L. on

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Make sure Mariah stays! What wonderful and pleasant person!!! Awesome service!!

David B. on

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took quite a bit of time for check-in and return

Lemona B. on

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Richard L. on

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Timothy N. on

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This is a large, modern and efficient operation. Excellent representation of U-Haul!

john N. on

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For the first time in my many years of renting once per month from U-Haul, I had an absolutely horrific experience with check--in, with a rude clerk.

Arlo B. on

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Rebecca B. on

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Robert M. on

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Its not easy being a Uhaul representative; there are many customer personality types, and people on the move, whether coming or going, are usually tired, in a hurry, or both. The staff at this location handles each customer (including me) with courtesy and respect, and they never make you feel like you're just another cow in the herd. I have a choice in Asheville when it comes to where I go when I need a trailer or truck, and you can bet I always head down to Swannanoa River Road. Uhaul is lucky to have them!

Teresa B. on

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Heidi S. on

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I had to wait in line for 45 minutes to Pick up a pre- rented furniture dolly. When I returned it I had to search for 12 minutes to find someone in the property who could help me return. I encourage you to evaluate your customer service approach. I will not return to this location and will recommend against this location if anyone asks for a recommendation.

Alfonso Z. on

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Awesome customer service.......!!!

Megan J. on

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Rod M. on

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Great guys work there

Andrew R. on

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Your system of rental is simple and efficient from start to finish.

Sharon L. on

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Jill K. on

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Pamela T. on

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It’s was all around. good Everyone was helpful Thanks

AARON T. on

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Customer service and actually treating people with respect all employees had an attitude like it was an inconvenience for them to help me

paula R. on

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David M. on

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Donald B. on

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Knowledgeable, patient, friendly above all.

James M. on

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Steven H. on

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Had a large selection available.

Deborah T. on

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Excellent service

Eugene C. on

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I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

najeeb r. on

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Excellent experience with Dave.

Donna F. on

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At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

William J. on

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The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

James S. on

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I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

Frank S. on

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I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Mary L. on

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Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

ann b. on

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Great in everything! I rent from only you!

Matthew C. on

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Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Maddie G. on

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Excellent service!

Christopher B. on

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My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

AMY B. on

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Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

Mary L. on

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Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Alex P. on

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My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

Anne K. on

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AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

Elizabeth W. on

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The staff was amazing and so helpful. We could not have asked for a better experience!

emily c. on

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I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

Mark D. on

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Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

nathan w. on

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They were a great help, and very friendly.

Carol K. on

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Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Nina G. on

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The staff was very helpful. I had no problems with how I was able to access the unit.

russell a. on

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I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

frank u. on

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Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

Margo M. on

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I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Ron S. on

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Thank you

Bethaney L. on

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Bad costumer service

Craig L. on

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I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Precious R. on

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My move out dare was October 8th, not the 17th.

CLIFFORD A L. on

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Friendly staff

Sandra D. on

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Thank you all for taking care of my stuff and all your kindness ..

TERRY C. on

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Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

Rocky J. on

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Very polite and accommodating staff.

russell a. on

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This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

Kendra C. on

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There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

gordon i. on

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Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

Catharine S. on

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Always busy!

Deborah K. on

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the one staff i always saw was the most patient, kind, long suffering employee. The "climate controlled" unit was wet and 90 degrees. I could not get a refund. Very bad experience.

russell a. on

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Consider leading within U-Haul Organization in providing “ reasonable Accomodations “ to legally SSA Disabled U-Haul users &/or accessibility in the disposal of Mattresses. $100 fee too high.

John H. on

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Excellent ! Excellent !Excellent !

leigh s. on

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Good experience all around.

Lisa D. on

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The only problem I had was the wait time to get service I think it would be a good idea to have someone to hook up trailers and check trucks and leave the cashier taking care of customers be faster?

Heather Marie W. on

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The staff was rude and not helpful. When asked if I could talk to the manager the gal replied “she she’s really busy”. The place is very inconvenient and the storage units are dark.

alecia b. on

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I went in to close my storage unit 1103 and the wait time was ridiculously long. There were only two people working with 9 people in line. I was not happy with that.