Customer did not leave a comment.Matt S.
Customer Reviews for U-Haul Moving & Storage of E Asheville
Asheville, NC 28805
(At the mall and near Wal-Mart)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff inside & outside were most professional & helpful! Engaging in conversation both regarding the vehicle is was interesting in even went outside in the heat to allow me to specifically see what I was getting! Definitely a A+ group of fine men! Won't use anyone else!William R.
After loading the truck at the Restore the cable system jammed again. There are 2 pins that secure the cables to the base of the door. These are held by cotter pins. Both pins were missing and one cable had already come off the base of the door. If the other had let go the door would have crashed down, potentially injuring anyone in the way. We went to the U-Haul site and they were unhelpful. We waited for over an hour for Roadside assistance blocking one side of the Restore loading dock. Eventually, I removed the second pins and we operated the door manually. I advised the U-Haul site of the issues with the door when we returned the truck. I have written to U-Haul by email about this fiasco and have had no reply.Rodger G.
Customer did not leave a comment.Giancarlo C.
Customer did not leave a comment.Austin B.
My only issue was I thought the charge for the storage unit was a bit steepRonald K. | Overall Experience
All of the employees are friendly and willing to help in any way possible. I rent from this location frequently. Thank you for fast and courteous help.cindy H.
The customer rep attempted to change our reserved truck & charge us $300 more than what we had reserved until I called the corporate office.Peter A.
They were friendly and helpful, got me in and out fast and efficiently, and I got the truck I wanted. What else can you ask for?Amy B.
Customer did not leave a comment.Paul S.
Very friendly people booked a trailer online quick pick up and drop off .Roy G.
I was overcharged for the miles I drove the vehicle. I estimated 30 and drove 28, but was charged for 107 milesErika P.
Customer did not leave a comment.BRIAN H.
When I showed up, my truck was not accessible, they had to get it out from a line of other vehicles. Also, when I opened the back, the equipment I reserved was not there. I had to ask them for a dolly and furniture pads.Dane S.
Customer did not leave a comment.Rand C.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.John F.
The staff was very helpful. The company needs to hire more employees though, too much work for the few people on duty.Krista J.
Customer did not leave a comment.william P.
Tell the people to do their jobs - they are so slow and take forever to check returned equipmentStephen S.
William and the rest of the Staff not only professional they all really go out of their way to be help. I just adore Mr. Ken, who greets everyone with warm welcome and a smile.Lisa B. | Overall Experience
Everyone was extremely nice and helpful!Rebecca M.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.HELEN S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Steve P.
Having a legitimate mobile pickup/dropoff for all equipment, especially for things like after hours drop off would be incredibly useful.JOHN F.
Customer did not leave a comment.William W.
I got charged for gas when I replaced it on the proper gas amount?Corey C.
Check out was a breeze, and checking back in after ours went smoothly. I'm wondering if there will be a partial refund, because we came in under mileageâ€¦ but made a deposit based on a higher estimate. We shall see!susan A.
Customer did not leave a comment.MATTHEW P.
The guys here were super nice,efficient and very helpful.Natasha K.
Staff very helpful! Very positive group of people. Way to improve. I have used this location several times. Need a clearly marked location to return used boxes for recycling.Michael C.
Customer did not leave a comment.CORY W.
Person was helpful and nice. UHaul is a joke to work with and is stripped down to the bones with minimal employee's to boost profits.Travis B.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.JAMES H.
Friendly people, fast service. A great experienceJonathN C.
Customer did not leave a comment.Tiffany T.
When I arrived to pick up the Van I was informed that there was no parking for customers. I was alone and was actually taken a back I was told that I needed to park my car on the road. This should be communicated when you place the order.ginger J.
Customer did not leave a comment.BRUCE B.
Customer did not leave a comment.Ben A.
Charged me for gas even though I filled PAST where I got it. Didn't have a photo of the gas gauge. Because they waved me in on check in, no one even checked the gauge. Shitty service on the 800 number and no one picks up on Sweeten Creek Rd.James S.
Quick friendly service, despite being incredibly busy on a Saturday afternoon.Jodi M.
Ive always had a good experience with this location. The only thing that was frustrating was being charged .44 cents for going over just 1 mile despite the previous ordeal mentioned getting the truck in the first placeLizette L.
Big improvements Much friendlier staffJeff S.
Staff were very helpful, nice people.David B.
Customer did not leave a comment.Jamie R.
Staff very nice and helpful. Highly recommend this locationJanice K.
The gentleman that helped me was excellent but they needed more help.Kenneth H.
Customer did not leave a comment.Brent Z.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Mike C.
Was a bit surprised that my final bill included a charge for 2 gallons of gas. Not a big deal, but we fueled up the truck prior to return right down the road (approx 1.5 miles) and made sure fuel gauge registered 5/8 tank which is where it was when we picked truck up. Overall, I would rent from them again.Debra B.
Long line inside the store where we stood with no rep for 15 minutes. Then when finally checking out, he told me to pull around so he could hook up the trailer, but he didn't bring the furniture pads I ordered. So my furniture got damaged and I was charged for them and I had to call and spend an hour trying to get a refund.Ethan P.
Friendly, courteous employees, I tried to call were sent to Arizona then to Hickory, and finally to the place here in Asheville. They said they had the dollie I wanted to rent, but when I went to pick it up 30 min. later they did not have one, waist of my time and inaccurate information. My friends had told me this was a terrible place to rent from, they were right.Eva C.
You charged me for the gas even though I filled it back up to the level that it started at!Christopher L.
Customer did not leave a comment.Scott J.
Customer did not leave a comment.Andy W.
Customer did not leave a comment.JOE O.
Customer did not leave a comment.James W.
I wouldn't recommend any uhaul to a friend.Mitchell D.
Customer did not leave a comment.Angela B.
U Haul at both locations have great staff to serve the public with their moving needs. Answering all questions and concerns we might have to relieve the stress all of us have during a move. Thanks for the service I received!SALLY M.
Nothing wrong with the location - Just the fact that I was charged an extra $30 on top of the $1200 I already spent for the truck because the tank wasn't all the way to the F, even though I put $100 in the tank before I dropped it off.Bryan H.
The checkout is very inefficient. Even if you do the cellphone check in, you still have to wait in line to get your key.Jolie A.
Customer did not leave a comment.Rachael M.
Customer did not leave a comment.Jonathan V.
There was less gas in the truck (stated as 7/8 of a tank when it was really about 3/4) so I got ripped off on the gas. Was in a hurry and did not have time to get the gas level changed, but other than that truck was great, clean, and low miles.James M.
He literally turned off lights, closed doors, and left me to fend for myself when I stepped outside to grab my cell phone and make a call that he demanded I make.Dawn W.
Really efficient service!Michael R.
Customer did not leave a comment.Wayne D.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Timothy K.
Place is great.. parking is tricky. Have to cross busy road.Nicole Y.
service was poor. I felt dismissed in my concerns. The truck had issues, the sun-visor kept falling down, there was no gas in the truck (though they insisted there was half a tank), the fuel gauge was broken and I waited forever to be waited on. I was supposed to pick-up the truck at one location but the day before was told I had to go 15 miles to this location instead. They have no parking spaces for renters so I had to take a taxi to get there. A very unpleasant experience overall.pasquale L.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Patricia P.
Customer did not leave a comment.Andres G.
Customer did not leave a comment.Kristy W.
I told my company that Uhaul was never a good idea, but they made me try it again anyway. I was proven correct and now everyone knows that Uhaul will never be considered again. Two things: your employees arrive late and then your app doesn't work properly. Enterprise is 4 times the price, but I'd rather spend the extra money than feel as if my time doesn't matter. The employees were "nice", don't get me wrong, but to just show up almost 20 minutes late two visits in a row and on one of them the employee forgot his keys and then blamed it on another employee (who 4 customers had to wait an additional 20 minutes for this employee to deliver said keys) is just insulting. If your employees are gonna arrive late, at least apologize, and then maybe give us a discount for the inconvenience. Don't just act like it isn't happening. Furthermore - Uhaul is a huge company. For the love of god, just pay your employees a little more so you don't have to staff your locations with the very bottom of the work force barrel. Enterprise is something like 4 times the price! How bad does your customer service have to be to make me want to go with them from now on?Nicholas I.
Customer did not leave a comment.GREG H.
Staff was excellentâ¤ï¸melner L.
Worst experience ever. Truck ramp was broken, picked up another truck, lost 2 hours on moving day but was told because of the inconvenience I can return the truck in 24 hours since the time working truck was picked up and then they charged me for extra day and again for dollies. Manager promised to remove charges but didn't do it. Very dissatisfied and disappointed.ALEXANDR K.
Customer did not leave a comment.Aaron I.
An argument broke out between the manager and a customer while i was there. The manager unnecessarily escalated the situation and it got physical. The customer was in the wrong, but the manager made it worse. I was also not told I had to pick up my own pads, I had ordered an appliance dolly and they gave the last one to the guy in front of me who had ordered a utility dolly but they didn't have that so they gave him mine. Movie with no dolly when you think you are going to have one is not ideal. Had to go to LOWES and buy a small dolly and made the best of it.Amanda W.
Staff were friendly and helpful. Also accommodating of my time. Keep that spirit. One thing that could improve is when I first showed up, I had a hard time finding a person to talk with. Also I did not know exactly which door I needed to enter the building. It all worked out though so no big deal.Andy B.
The staff was fine, they deserve a raise because I was MAD. You booked a reservation with me for a rental unit. I drove 700 miles with a truck full of stuff, I hired movers (through your site) to show up at the storage unit and unload. The staff on site told me when I got there my reservation was 'a spot on the waiting list' when the email from corporate said it was confirmed. It all seemed set up, easy peasy, but it was incredibly stressful. If it's not a reservation, don't call it that. If I need to call ahead and confirm, tell me that. It was lack of communication from Corporate that made your poor staff on site miserable. Lock it up.Jamie W.
Customer did not leave a comment.Kimberly L.
Customer did not leave a comment.Shemie S.
Very friendly, flexible and helpful with the rental for my move.DAWNE F.
Customer did not leave a comment.Jennifer H.
Great service. Everything went well. The cargo van we rented was just what we needed.Scott B.
Customer did not leave a comment.Keith A.
Customer did not leave a comment.Rogelio A.
Customer did not leave a comment.Gary H.
Customer did not leave a comment.Shearin M.
Nothing. Customer service was excellentRoberta P.
Guy at the front desk with the long hair was very nice. Efficient and also even checked on us while doing a late night drop when he was clearly off the clock and on his way out. Appreciate the phone friendly drop off feature.yunanda W.
Super efficient, friendly and helpful. A seamless return.Amy C.
Customer did not leave a comment.JOSEPH J.
This place is a zoo. "The computer is down" is all the employee was saying over and over. Customers just standing in line furious. Fix your computer system so it doesn't crash every two seconds. I am done with U-Haul forever.matt S.
Customer did not leave a comment.Verdun H. | Overall Experience
William was especially excellentRonald K. | First Impressions
No worries, No complaints. Thank you.Wayne D. | Overall Experience
The access doors were rarely unlocked by opening time. The alarm would go off when I opened my unit even though each time I would carefully use my entrance card. The surly manager would charge up demanding to know if I used my card. I told him yes I had just like last time he asked. He said he was just making sure policies were followed. This was ironic since he refused to EVER wear a mask despite city and company policies calling for him to wear one like most of the other staff. This was like walking in to see him flipping both middle fingers at those who wear masks. I got tired of it and closed my unit down early. We have options and you should take your storage business to places where they care. They will use short staffing due to Covid no doubt, but that wouldn't explain refusal to care about the health and safety of customers.James V. | Overall Experience
Besides parking for customers everything at this location seemed good.Brandon W. | First Impressions
General manager Jon Barrows is exemplary!ANN R. | First Impressions
In my 7-years in Asheville , this particular U-Hail facility and staff are exceptional . They have always exceed my highest expectations in customer service . From hitch installation for bike racks … to truck rental and storage , they are the best of the best . Asheville , NC is primarily an annual year to year lease market . Without top notch U-Uaul locations like the Swananoah Branch , the seasonal 2nd home folks and annual rental markets , could not succeed .Russel A. | Overall Experience
Customer did not leave a comment.MARK L. | First Impressions
Customer did not leave a comment.Timothy B. | Overall Experience
Customer did not leave a comment.Preston A. | First Impressions
Customer did not leave a comment.Jenifer R. | First Impressions
Customer did not leave a comment.lisa g. | Overall Experience
Customer did not leave a comment.PHILLIP GREY M. | First Impressions
Customer did not leave a comment.JONATHAN M. | Overall Experience
I really liked the 10x10 size unit and the convenience of a free rental truck, to help move my items into the facility. I have moved to Pennsylvania, but am happy my items were in a clean environment and safe, until I could move the out. Thank you.lauren e. | Overall Experience
Great experience and so much better than a May rental out of the Brookhaven Georgia location which was Horrible -I would avoid at all costs. Total opposite so The folks In Asheville have it humming very well to exceed my expectations. JeffJeffrey E. | Overall Experience
Great staff, very helpful.Brent B. | Overall Experience
I needed a storage facility in a hurry due to an issue with a move. I called U-Haul and they made this reservation immediately with no stipulations. I went to the locating and the staff could not have been friendlier or more helpful. The Manager, Jon, made the process easy and I got a free month! ThanksJames P. | First Impressions
Customer did not leave a comment.Christy H. | First Impressions
I had to get a smaller unit than I had scheduled because they had no record of my reservation when I arrived and the larger unit wasn’t available. I only stayed 2 days because the into had insulation falling from the ceiling and what appeared to be water damage . I didn’t feel safe leaving my items in the unit provided for an extended period of time.BOBBIE B. | Overall Experience
Customer did not leave a comment.debra w. | Overall Experience
Customer did not leave a comment.WALTER R. | Overall Experience
Customer did not leave a comment.Wayman D. | First Impressions
Guy at the drakes who helped me was great.Michael B. | First Impressions
Customer did not leave a comment.ANGELA M. | Overall Experience
Was not pleased with 5 day 26+dollars late feeBrenda L. | Overall Experience
Customer did not leave a comment.Stephen M. | First Impressions
Pricing was fair & reasonable, Staffing very friendly & informative.debra w. | First Impressions
Customer did not leave a comment.Edward S. | First Impressions
Customer did not leave a comment.Anna Z. | First Impressions
Excellent customer service.Kelly W. | Overall Experience
staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul againFranklin G. | Overall Experience
Customer did not leave a comment.Linda V. | Overall Experience
Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.Heidi P. | First Impressions
They sold my stuff after I had made contact and paid my bill!!JOSEPH G. | Overall Experience
Customer did not leave a comment.Barbara S. | First Impressions
Customer did not leave a comment.walker t. | First Impressions
Customer did not leave a comment.Joseph T. | First Impressions
Customer did not leave a comment.steve b. | Overall Experience
Customer did not leave a comment.Nathan T. | First Impressions
Although they were very busy, the staff was polite and the GM, Traci, was super helpful.JONATHAN M. | First Impressions
Customer did not leave a comment.Wayne T. | Overall Experience
AWESOME Friendly Employees ready to help!Linda Alicia L. | Overall Experience
Customer did not leave a comment.Roy M. | First Impressions
Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.SUSAN C. | First Impressions
My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairsTeddy F. | First Impressions
Customer did not leave a comment.Robert G. | First Impressions
Customer did not leave a comment.oluwakemi i. | First Impressions
Customer did not leave a comment.JANICE J. | Overall Experience
Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.MICHAEL H. | First Impressions
Customer did not leave a comment.Debbie H. | First Impressions
Customer did not leave a comment.JEREMY A. | Overall Experience
The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!Adam G. | Overall Experience
Customer did not leave a comment.John R. | First Impressions
Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!denise c. | Overall Experience
Well maintained and clean facility. Helpful Staff.edward m. | Overall Experience
The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.Levi E. | Overall Experience
Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!Adrian P. | First Impressions
Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship storeJay F. | Overall Experience
Customer did not leave a comment.David M. | Overall Experience
The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank youbill n. | Overall Experience
Customer did not leave a comment.Ariel P. | Overall Experience
Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.Oryhn K. | Overall Experience
Really nice helpful people.Virginia E. | Overall Experience
Illuminated Moving Service is A++++++-They were the BEST!!!!!Verdun H. | First Impressions
I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.Dan S. | Overall Experience
The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.austin p. | Overall Experience
Customer did not leave a comment.Ryan T. | Overall Experience
Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.Tonji V. | Overall Experience
Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.Forrest W. | Overall Experience
Customer did not leave a comment.Michael H. | Online Move In
Customer did not leave a comment.Mark T. | First Impressions
Staff was very helpful.Tonji V. | First Impressions
Very convenientDavid F. | Overall Experience
Customer did not leave a comment.Melissa G. | Overall Experience
Terrible Customer service around billingJake H. | Overall Experience
Customer did not leave a comment.David F. | First Impressions
Customer did not leave a comment.douglas r. | First Impressions
The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..cherly b. | First Impressions
I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.Tara L. | Overall Experience
Customer did not leave a comment.Ivonne or timothy H. | Overall Experience
The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.Tara L. | First Impressions
Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻Melissa G. | First Impressions
Customer did not leave a comment.RJ C. | Overall Experience
Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masksAngela N. | First Impressions
Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.Jeffrey U. | First Impressions
Customer did not leave a comment.Cynthia W. | First Impressions
Customer did not leave a comment.jacqueline m. | First Impressions
Customer did not leave a comment.Michelle P. | Overall Experience
Very high cost monthly when compared to others.Jonathan B. | Overall Experience
Very friendly and helpful.charles n. | First Impressions
A bit expensive, especially after recent price increase. Otherwise great.Robin G. | Overall Experience