Customer Reviews for U-Haul Moving & Storage of E Asheville

5140 reviews

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

damon R. 
Rating:
4.0

short on staff - but all working hard.to accommodate customers-- Ladyw as real nice. -

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

EVERETT E. 
Rating:
5.0

Customer did not leave a comment.

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

Evelyn S. 
Rating:
1.0

Customer did not leave a comment.

John G. 
Rating:
1.0

I waited 3d 37 minutes for a truck reservation. My reservation was at 5:30 pm and I didnt get my truck until 6:07pm. I guess I should s count myself lucky as the gentleman behind was waiting g 2.5 hours for a hitch only to have to cancel it. Someone else arrived and the location didn't have their truck either. The guy entering my info into the computer lost it twice and had to start over even tho I emchecked in online. And when it was time to get the truck the girl at the counter wasn't even going to walk me over to the area where they are located because it was raining. I had a horrible experience with uhaul in 2019 but my friend convinced me to try again because it was probably a fluke. Nope. Uhaul is a shit show regardless of state or location, corporate or franchise owned. Never again.

Christina K. 
Rating:
1.0

the incredibly horrible customer service. so poorly run. i was also overcharged about 10 miles.

SORAYA C. 
Rating:
3.0

The blankets and dollies we reserved with our order were not prepared. We were able two find dollies to take with us, but never got the blankets. We hope to be refunded the $20 charge for this.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
4.0

Customer did not leave a comment.

Jerry S. 
Rating:
1.0

The parking lot was a mess. I was parked for 30 minutes, waiting in the truck I rented as I was told and lost my patience to go inside to see the employees were standing around, doing nothing. I talked to the woman that was there and she was totally unprofessional, rude, and was just picking at her nails. She even walked by me and the truck several times, looked at me, and did nothing. I will not be using Uhaul's service again because of this experience and I sincerely hope you guys improve your hiring process to get actual employees instead of someone you pay to stand behind a counter to fidget all day.

CARLI M. 
Rating:
5.0

Great experience - awesome customer service

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The truck's right side mirror was broken. Every time I hit a bump it moved out of place and I was driving alone so I couldn't see on my right side for 95% of my 4 hour drive. Please make sure you drive the equipment when you're confirming everything is in working condition.

Madison B. 
Rating:
4.0

was a good experience all around. Special thanks to Traci at River Rd location. She is excellent in all aspects of customer service

DONNA W. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Some of your back office staff and not the one who helped appear to come across as less than friendly, approachable and willing to help. I am passing this along because I care and ALL employees should be reminded often that you are in business because customers exist and everyone should always try to enhance every customer experience.

Larry T. 
Rating:
1.0

We were promised a 26 foot truck and called to confirm day before then when get to store only had a 20ft truck.

Franklin E. 
Rating:
5.0

The staff was very friendly and helpful. The manager woman definitely deserves some accolades for multi-tasking and taking on a large group of people efficiently and professionally! I was very impressed.

KYLE J. 
Rating:
5.0

Drop-off using the app was a breeze.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE L. 
Rating:
1.0

If you make a reservation at this location, plan on the Uhaul scheduling team to change it at least once. What's the point of making a reservation if it's not honored and changed the day of?

Dennis B. 
Rating:
4.0

I'm not happy that I reserved a appliance hand cart and when I went to pick up my trailer I was told there were no hand dolls available, so I need to pay some man to help me move my heavy furniture. I reserved so I would have it ready for my. If you can reserve something it should be there waiting. Thank you Dean G.

Dean G. 
Rating:
5.0

Agent here was great. However, agent at South Asheville wouldn't accept my drop-off.

DAVID R. 
Rating:
5.0

Your staff that assisted me with the pick up were outstanding!

David K. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Y'all were really great. Both in pick up and drop off. Also, the van I rented was immaculate. Two very enthusiastic thumbs up.

Allison B. 
Rating:
5.0

Great customer service!

David E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
3.0

Customer did not leave a comment.

Tricia S. 
Rating:
3.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Very friendly staff!!

Ronald V. 
Rating:
2.0

It appeared there was only one employee working the desk, and five people waiting in line. I also couldn't pick up my equipment online. This location needs additional staff support.

Luke W. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

No comments. I had a really great time, and will definitely be using uhaul again.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Carrie (here) K. 
Rating:
4.0

Customer did not leave a comment.

DEIDRE W. 
Rating:
5.0

Improve on the On-Line check in process. As far as I could tell we did everything I did on-line again when I dropped in to pick up the trailer.

Randy S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
2.0

The entire experience with uHaul regarding returning my truck was frustrating and unnecessarily time consuming. At the return location the staff was inattentive. Took way too long.

blane C. 
Rating:
4.0

Some staff are very helpful and others seem to be more the: "U-Haul renter, you can do it yourself..." kind of staff. That is fine because the U-Haul app has worked for checking in my rental truck. However, when I had a Auto Transport and a rental truck, I could not check in the Auto Transport separately and I had to seek out staff assistance. After dropping off the Auto Transport trailer on one day, about an hour before closing time, I had to come back the next day to actually check in the Auto Transport trailer because staff were too busy. I was also waiting for "Roadside Assistance" at the U-Haul location, due to a flat tire that occurred across the street from the U-Haul location. So, it wasn't super inconvenient, but the 387 Swannanoa River Road U-Haul definitely seems to be for the DIYers.

Samuel C. 
Rating:
5.0

Tracy was especially helpful. She hooked us up with a storage unit quickly and her team was quick in handling our return even though they were super busy over memorial day. Thanks to all!

RICHARD P. 
Rating:
5.0

Great team members and very clean vehicles. Beet U-Haul experience to date.

Clark P. 
Rating:
4.0

Good experience. Fast check out and fast check in. I think the phone app process it a total waste of time for the customer and the client. FAR too many steps and dependence on someone's capability or desire to use a cell phone for assistance.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

KITZI E. 
Rating:
5.0

Attendant was eager to help and very thorough. He explained the return procedures to me and was very helpful. This is a busy location but he didn't waste any time checking in.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Front desk rep was exceptional! She was very patient and helpful!

ELIZABETH E. 
Rating:
5.0

I did the check out and return using my phone, which is great. I had to go in to the store to get my keys and to return them after, which defeats the purpose of the contactless process. It would be great if they were in a lock box or something to get them and to return them.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Darren H. 
Rating:
3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Teddy F.  |  First Impressions 
Rating:
1.0

The battery was dead on the truck they assigned to us. The return check in on the phone app would not work. Although we rent trucks on a regular basis, we will not use this UHaul location again unless there is nothing else available! In addition, the billing was not correct and we were overcharged. Wait times on the 800 number are horrible!

William B. 
Rating:
4.0

Make sure all vehicles have cruise control

Rajat P. 
Rating:
4.0

Person who helped check us in was beyond amazing. I hope she gets the recognition she deserves!

Rory M. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
2.0

We stood in line for over an hour waiting on an associate to get us in our truck. Upon getting to the counter the sales associate tells me to come over to her line and then leaves me standing there while she goes outside to check on another customer for an additional 5 minutes. This location is understaffed and definitely will effect my decision on renting another truck.

MEGAN K. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
1.0

The automated process is a mess. Because it was failing for others too, there was a line out the door. Took an hour to pick up my u-haul. In addition none of the add-ons I ordered (furniture dollies, blankets) were in the truck so we had to carry everything. Will not use u-haul again.

Daniel P. 
Rating:
3.0

The facility is clean, well organized and efficient the employees that I encountered were not. I would not use this location again.

MARK G. 
Rating:
2.0

Check in was slow, drop off slow, invoiced 85 charged through bank 98.

SONIALYNN P. 
Rating:
2.0

I did the express check in online and still had to wait an hour and 15 minutes in line at the store to get checked out !!!

Mason R. 
Rating:
5.0

I rented a pick-up truck because I needed to tow a log-splitter. I had rented that, too. I arrived when the store opened to find that a traffic accident had knocked out power to the store--no info on when it would be restored. The day could have gone south very quickly, but the manager Traci assured me that I could check out on my phone, and she helped me do it, and got me on my way; and she was calm and unflappable throughout. Her attitude helped keep my angst in check, and I lost maybe 15 minutes on the day instead of hours. She happened to be pulling a double shift that day and I saw her 11 hours later when I returned the truck, too, still smiling. One recommendation for U-Haul: give Traci a significant raise.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

The first trailer was defective (some lights not working due to a severed cable). The second was acceptable for lighting. Both were beaten down, ragged, ancient relics but while not pretty, still suitable for the purpose. However, the service was excellent. Top notch.

David B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
4.0

Customer did not leave a comment.

Carroll H. 
Rating:
4.0

These guys did a better job, but I wish they would have called the Garner location to straighten things out. I was told by this AVL location to call Garner and get a refund. Garner was confused and told me AVL could give me a refund. I was left in the middle with no one to help me.

Tyler W. 
Rating:
4.0

I was charged a mileage fee that was not mentioned at the initial payment. I didn't see it in my contract either.

KEITH M. 
Rating:
5.0

Service was excellent...could not have been a better.

Donald S. 
Rating:
5.0

Tracy was very proficient!

CAROL S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

U-Haul order AF0F92EC. This order was needed for a move on 5/1/21 which was done via trailer 5/1/21. This was done through U-Haul so they knew when I was moving. I was sent only the ball and charged the full amount on 4/19/21. After 5 days of not hearing anything, I called customer service and was told that there was a 2-3 week back order on a product that I needed (and U-Haul knew I needed based on my reservation history) in 7 days time. I had to frantically search for a mount because nobody at uhaul felt The need to tell me that the item crucial to my move wasn't available for my move. So, after cancelling the order I had to go through the process of waiting in the phone, i was told I could only return in person. Come to find out you have this freaking product IN STORE. ARE YOU KIDDING ME. I drove 20 minutes out of my way to a U-Haul. Your U-Haul refused to refund my hitch ball after I was informed by your customer service that if I gave them my receipt it would be taken care of. When I got there, they said they didn't do refunds. After 20 minutes of waiting and coaxing, they finally agreed but they couldn't find the number to my order. Apparently it's not on the receipt. During this entire process I had already gotten on the phone knowing I would have an issue. I was on hold for 30 minutes and no indication when your company would even answer the phone. He said he could not approve the refund without getting y'all on the phone but you weren't answering. Additionally, since I had been in your store or teaceling fk your store for over an hour, I needed to leave. When I asked if I could give him the info over the phone, he said he wouldn't do it over the phone. When I said I had already been there for 45 minutes he said “not my fault. Not my problem”. Is this really how you guys work? I'm an established U-Haul customer with consistent use of one of your products for close to 10 years now. At this point, I will go out of my way and pay more money to use another company but yours. What an unreal experience you guys have put me through.

Austin A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Overall my experience with UHaul was terrible. My pickup location was changed 3 times the morning of my move, and each time I had to reach out to the pickup entity myself (at times 30 and 40 miles away) only to find out they did not have a truck for me. It wasn't until I went to the location myself to speak with someone in person (the woman I spoke with on the phone was not helpful, nor any bit apologetic) that I was able to get what I needed. Traci was an angel and made sure I got a truck so I could move that day. She was incredibly kind and helpful and I'm so grateful to her. If it wasn't for her, I would not have been able to move that day. I will not be using Uhaul ever again, nor will I recommend it. However, Traci at the Swannanoa River location was wonderful.

SAVANNAH P. 
Rating:
4.0

Customer did not leave a comment.

oluwakemi i.  |  First Impressions 
Rating:
5.0

The best Uhaul experience I've ever had. I even want a pick up truck now, haha.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Hugh H. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

With gas shortage I appreciated a gas discount when I was unable to find an open gas station.

Marion B. 
Rating:
5.0

Customer did not leave a comment.

Lauri B. 
Rating:
4.0

Trucks dirty. Heavy smoker rental before.

James G. 
Rating:
4.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW W. 
Rating:
5.0

The gentleman was very nice and helpful

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

JANICE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanne W. 
Rating:
5.0

Customer did not leave a comment.

michael R. 
Rating:
4.0

Is good don't need no improvement

VERNIE B. 
Rating:
5.0

Customer did not leave a comment.

Alvin B. 
Rating:
3.0

How was I supposed to know there's a $20 After Hours Service Fee? I should have been advised of that. Can the fee be removed from my charges? I told the person who helped me (I did an in-person pickup) that I would return after hours and all he said was to drop the key in the drop box. Why wasn't I told there was a $20 fee? Russell Cate 828-450-5339 russellcate94@gmail.com

RUSSELL C. 
Rating:
5.0

Customer did not leave a comment.

BRODERICK W. 
Rating:
4.0

The people were very nice but the uhaul systems that require the customer to do all the work and not customer friendly

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Staff just made the pick up easy. Efficient, kind, knowledgeable thank you!!

Linda K. 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY A.  |  Overall Experience 
Rating:
5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

denise c.  |  Overall Experience 
Rating:
5.0

Well maintained and clean facility. Helpful Staff.

edward m.  |  Overall Experience 
Rating:
4.0

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Levi E.  |  Overall Experience 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Jay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you

bill n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Oryhn K.  |  Overall Experience 
Rating:
5.0

Really nice helpful people.

Virginia E.  |  Overall Experience 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Dan S.  |  Overall Experience 
Rating:
3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

austin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  Overall Experience 
Rating:
5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Tonji V.  |  Overall Experience 
Rating:
2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Forrest W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Tonji V.  |  First Impressions 
Rating:
4.0

Very convenient

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  Overall Experience 
Rating:
1.0

Terrible Customer service around billing

Jake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas r.  |  First Impressions 
Rating:
5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

cherly b.  |  First Impressions 
Rating:
2.0

I need to finish moving & rent another truck, but I will drive further away to find a place with staff that isn’t actively rude & disinterested. Sometimes when you call, they’ll pick up the phone & hang it up. Very convenient location, TERRIBLE, TERRIBLE service - it’s like they’re constantly annoyed that customers are there.

Tara L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivonne or timothy H.  |  Overall Experience 
Rating:
2.0

The few people working were stressed, cold & very irritated. I witnessed them being very short with every person in there, acting as if we were all a bother & inconvenience during their busy day. After waiting 20-30 minutes to be set up with my storage unit (My second time coming back bc I was told they were too busy to do it earlier in the day), when I explained what I was there for, the guy literally dropped his head in frustration & audibly sighed while shaking it back & forth. They were very busy & seemingly short staffed, but it was unprofessional & extremely uncomfortable for them to take that out on every customer there. I won’t go back bc they made it a very uncomfortable experience.

Tara L.  |  First Impressions 
Rating:
5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Melissa G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RJ C.  |  Overall Experience 
Rating:
2.0

Bad advice on what size storage unit would be needed for a 15 foot moving truck. Inconsistency with truck return time. And no one was wearing masks

Angela N.  |  First Impressions 
Rating:
5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Jeffrey U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jacqueline m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle P.  |  Overall Experience 
Rating:
2.0

Very high cost monthly when compared to others.

Jonathan B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

charles n.  |  First Impressions 
Rating:
4.0

A bit expensive, especially after recent price increase. Otherwise great.

Joshua G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica J.  |  First Impressions 
Rating:
4.0

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Taminika M.  |  First Impressions 
Rating:
5.0

Hawk Hawkins was just amazing. He took the time to find exactly the right units that we needed. Such a pleasant experience. Many, many thanks.

sylvia m.  |  First Impressions 
Rating:
5.0

Good

carl a.  |  Overall Experience 
Rating:
4.0

Does the Job, no complaints

Bobby W.  |  Overall Experience 
Rating:
1.0

when we went back to get something, we found out that our stuff was going to auction in Hickory. They screwed up our info and we were lucky to get there a day before it was going to auction. Have more

Rick C.  |  Overall Experience 
Rating:
5.0

Available when I needed a storage space asap!

Carlie T.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff and management

monique a.  |  First Impressions 
Rating:
5.0

UHaul is a very dependable company.

ALISON S.  |  Overall Experience 
Rating:
4.0

This isn’t a complaint to the specific uhaul that I used but to uhaul in general. My last payment was due on the 29th and closed my account out on the 30th but uhaul would not prorate my month.

nathan k.  |  Overall Experience 
Rating:
5.0

Excellent service

Deborah T.  |  First Impressions 
Rating:
4.0

I was pleasantly attended and assisted. Some follow on communication was a bit rocky, but all has been satisfactorily resolved.

Eugene C.  |  Overall Experience 
Rating:
5.0

Excellent experience with Dave.

najeeb r.  |  First Impressions 
Rating:
5.0

At this very busy location, every person working there was pleasant and professional. Mike and Elaine were especially helpful and did their best to help us get in and out.

Donna F.  |  First Impressions 
Rating:
5.0

The van was practically new, the storage unit perfect for my needs. Excellent service, friendly staff.

William J.  |  Overall Experience 
Rating:
2.0

I have tried for 2 years to get a response from Elaine Rider at the 387 Swannanoa River Rd office in ASHEVILLE,NC through the U-HAUL hotline. Two years later....CRICKETS. Phone 606-271-4654

James S.  |  Overall Experience 
Rating:
3.0

I set up a reservation for a one bedroom apartment storage unit,,when i got there, i had to trow away a lot of my stuff because they only had 1 unit on the top floor,,(WHAT-A-SET-UP.)

Frank S.  |  Overall Experience 
Rating:
5.0

Everything was terrific about my experience with UHaul storage at this location. The wonderful staff needs more staff to decrease wait times.

Mary L.  |  Overall Experience 
Rating:
5.0

Great in everything! I rent from only you!

ann b.  |  First Impressions 
Rating:
5.0

Quit understaffing/paying to max the profits of Shoen. Staff at the location is great. Everyone else who's part of the company provides no value and are leeches on the work,effort of it's employees.

Matthew C.  |  Overall Experience 
Rating:
5.0

Excellent service!

Maddie G.  |  First Impressions 
Rating:
4.0

My only complaint is that the storage building gets excessively hot... Like, heat stroke hot.

Christopher B.  |  Overall Experience 
Rating:
1.0

Worst display of systems and customer service EVER. Nothing makes sense, the management is exasperated, the wait time is ridiculous, saw three people leave cussing, and felt like doing so myself. Sad.

AMY B.  |  Overall Experience 
Rating:
5.0

Hawk was very professional and patient. Unfortunately it was a busy day and he had no effective help which meant the wait time was long.

Mary L.  |  First Impressions 
Rating:
5.0

My move to Asheville routed me through four U-Haul facilities and this was the best! This is a U-Haul center, whereas two of the others were dealers. Don’t go to dealers for auto transports!!

Alex P.  |  First Impressions 
Rating:
5.0

AWESOME service from Dustin and Mariah. Thanks for your great energy, good spirits, sense of humor, and amazing cool under pressure. I feel so well cared for! Highly recommended.

Anne K.  |  First Impressions 
Rating:
5.0

The staff was amazing and so helpful. We could not have asked for a better experience!

Elizabeth W.  |  Overall Experience 
Rating:
1.0

I did not know my original unit was inside, ended up paying for too big of a unit, struggled to get a strap on door, dealt with long lines always and multiple times so stuff is ruined.

emily c.  |  Overall Experience 
Rating:
5.0

Michael S was friendly, fast and took care of all my questions. Great job. Thank you.

Mark D.  |  First Impressions 
Rating:
5.0

They were a great help, and very friendly.

nathan w.  |  First Impressions 
Rating:
5.0

Competent staff. We had 5 UBoxes in storage for over a year and so far no damage noted. Great UBox delivery service. Kerry King knows how to drive a Donkey!

Carol K.  |  Overall Experience 
Rating:
4.0

The staff was very helpful. I had no problems with how I was able to access the unit.

Nina G.  |  Overall Experience 
Rating:
5.0

I-Haul Team & Leadership team at 326 Swananoah Rd Asheville NC the best U-Haul in USA . They exceeded my highest expectations in customer service in 4X vehicle & storage rentals during 12 mo period .

russell a.  |  First Impressions 
Rating:
3.0

Lift door was poorly maintained with missing center pull strap Small rope on right corner was not located appropriate for lifting the roll up door which was heavy and difficult

frank u.  |  Overall Experience 
Rating:
1.0

I would leave zero stars if I could, but my complaint is mostly about #Uhaul #Corporate rather than this facility itself (although their customer service is equally abysmal.)

Margo M.  |  Overall Experience 
Rating:
5.0

Thank you

Ron S.  |  Overall Experience 
Rating:
1.0

Bad costumer service

Bethaney L.  |  Overall Experience 
Rating:
5.0

I’ve been dealing with Ileen for the last oh about 10 to 15 years and have never been disappointed with uhaul.

Craig L.  |  Overall Experience 
Rating:
4.0

My move out dare was October 8th, not the 17th.

Precious R.  |  Overall Experience 
Rating:
5.0

Friendly staff

CLIFFORD A L.  |  Overall Experience 
Rating:
5.0

Thank you all for taking care of my stuff and all your kindness ..

Sandra D.  |  Overall Experience 
Rating:
4.0

Your pRoducts are great. We have bought lots of boxes and other moving materials at the Longview Tx store. My only issue was that price was greater than quoted two weeks earlier.

TERRY C.  |  Reservation 
Rating:
5.0

Very polite and accommodating staff.

Rocky J.  |  Overall Experience 
Rating:
5.0

This location-my 6th transaction in 4 years ALWAYS EXCEEDS MY HIGHEST EXPECTATIONS—U-Haul NOREASTER STORM #3 & #4 NYC 2018 Governor weather emergency — to the best trailer hitch & storage .

russell a.  |  Reservation 
Rating:
5.0

There was only one employee who seemed disingenuous and lackadaisical about her job and assisting customers (older woman with glasses). All other employees were absolutely amazing and helpful.

Kendra C.  |  Overall Experience 
Rating:
5.0

Any issue was resolved professionally so much so I have Two New Units in Macomb County Michigan & the People here are great too!

gordon i.  |  Overall Experience 
No reviews have been submitted for this location.

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