Customer Reviews for U-Haul Moving & Storage of E Asheville

5417 reviews

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck was not there. They said the other location should have notified me by e-mail, which they did not. The other location was 12 miles away in city traffic, which was about $7 dollars in gas round trip at 10 mpg. I would not recommed U-haul to anyone.

Dennis B. 
Rating:
3.0

Hire more employees! The ones that are there are very helpful and friendly but this location is far too busy for only one or two people. This was also the case a few months ago when I was there. Manager was doing ok but the whole store of customers and another employee were wearing a mask except him. It's a pandemic so do the bare minimum.

Jeremy R. 
Rating:
5.0

The employee that I talked with was very helpful and inviting, great conversation and quick with his work.

BRANDON D. 
Rating:
4.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
2.0

Customer did not leave a comment.

Chiara P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Friendly, personable, quickly checked me in/out.

Matthew Y. 
Rating:
5.0

The General Manager Jon is a super nice guy and made the whole process super stress free.

JOSEPH L. 
Rating:
1.0

First off I get to uhaul at 515 after being on a 95 minute call wait time. Online they say they are open until 7 and when I get there the signs say they close at 5. I try to mobile pick up the 17ft truck I rented and it won't let me check in to get the truck. I see a employee walk out of uhaul around 6ish I'm guessing he was the manager and he tells me the truck I already reserved and paid for was stolen today. I was never told this. So I end up getting a 15ft truck and by the time all of this is said and done I'm leaving uhaul at 645 to move all of my stuff. This set me back by about 4 hours and having a smaller truck then needed I had to take 2 extra trips and didn't even finish all of my moving. I'm very upset with uhaul now because I have to spend more money to get another uhaul today to finish the move.

Evan D. 
Rating:
5.0

I was overcharged for gas The vehicle had a quarter tank of gas when returned it I called to dispute the charge and waited for over an hour before hanging up

Gerald S. 
Rating:
3.0

N/A

Helen W. 
Rating:
5.0

Excelente 5 🌟 🌟🌟🌟🌟

Deysi S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey T. 
Rating:
2.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

The location was very understaffed with only the GM at front desk. He did his very best to attend to customers as best he could and remained in good spirts all the while. Many Kudos to him. I have used this facility in the past and will do so again. Happy Customer!

PETER S. 
Rating:
4.0

Brakes were insanely scary while going down hill. Shuddered very badly to the point where I thought something would snap. Disappointed in the price to be terrified at different points in the journey.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Ojo B. 
Rating:
5.0

Shout out to Jon Mark

David S. 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
4.0

Interior of vehicle had not been cleaned. Otherwise they always aim to serve you well. Elaine and her team are professionals

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
1.0

The store was open when I arrived but the employees left and locked up about 5 minuted after I arrived. I had to use the remote check in for the return. I hate using the remote check in for anything.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Anna Z.  |  First Impressions 
Rating:
4.0

Personnel was great

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
2.0

Online check-in and check out did not work properly. I was over charged and have still been unable to get someone on the line to discuss it. Local number was disconnected.

Heather B. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
4.0

Customer did not leave a comment.

Sheryl R. 
Rating:
5.0

Customer did not leave a comment.

TRENTON P. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Everything and everyone was great!

JANET H. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

My attendant was friendly and very helpful at pick up and drop off.

Clinton B. 
Rating:
5.0

Excellent customer service.

Kelly W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
2.0

staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Franklin G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Truck was very dirty.

Todd A. 
Rating:
3.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Excellent location. Quick service, easy drop-off. Thanks!

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Wendell H. 
Rating:
4.0

Hire more help. Increase inventory of pickup trucks, Give Jon Mark Barrows a huge raise. He saved U-Hauls cookies by single-handley opening the store with 30 customers waiting and managed their needs with precision and grace.

Kenneth P. 
Rating:
3.0

The limited staff did what they could and were very helpful and friendly(5 ☆'s). But only one person working the front, and the hitch installer had to assist with morning pick up and there was an extremely long wait. Staff went over and beyond to try and rectify the situations at hand.

Dawn H. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
1.0

First, I arrived at 9a to pick up my truck via the 24/7 share. The app stated that no equipment was assigned to me. They hadn't prepared my truck the night before for the early pick up. So had I needed the truck any earlier then I would have been shit out of luck. However the store was just opening. The lady opening said she had to check in a truck and clean it. By the time she had cleaned it, 6 other people were waiting and I still couldnt check in on the app because it was requiring an alternate phone number and contact. What if I didn't have one? Again.... Shit out of luck.... What if I needed the truck at 3a? Oh, you'd still call people that early and inconvenience them? Again, I'd be shit out of luck. While everyone was waiting three was another employee sitting inside an office right next to the cashier's desk with the door open and sitting on a computer the entire time.and he said not a word to me or anyone else waiting. When I finally got my truck, I got the spiel from the lady about everything and was told that when done I should drop the key off in the drop box. So I finished my move and dropped the truck off at 3pm and put the key in the Dropbox as requested. The next day I get my receipt and lo and behold I have a charge for an "after hours service charge." But why? Oh because apparently I was supposed to turn the key in person even though I was never told that. And now they want to dispute refunding me the charge even though I never did anything after hours. Horrible experience and will never shop uhaul again.

Kyle M. 
Rating:
1.0

I was treated disrespectful it wasn't a pleasant experience at all was talked to rudely need to be more customer friendly.

ROBERT G. 
Rating:
1.0

Parking was confusing, especially since they closed two hours before their posted closing due to staffing issues.

Jason B. 
Rating:
3.0

Greatly under staffed at this location.

Ryan D. 
Rating:
3.0

The app was a little shotty. It told me that the truck was at 9000 miles when it was really at 8000. When I tried to return the truck the app wasn't working so I ended up paying an extra 20s for not having. The truck back at the scheduled time.

Mitchell L. 
Rating:
1.0

Truck was unavailable on the date reserved tho booked a month in advance (along w/3 other people in line with me). Thus, had to wait a day to get truck & had to reschedule loaders (booked thru Uhaul). That cost an extra $50 to get them to work on a Sunday. Nightmare experience all around. I used to work for Ryder Truck Rental in the 80's. Should've known better but thought Uhaul had gotten their act together over the years. A bIg NOT!!!!

Don W. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

The only challenge was the change in location opening time that wasn't communicated.

JAMESPETER M. 
Rating:
3.0

Only one guy working, huge line, he was great though. Did everything online but still had to wait, code to external lock box didn't work.

Jason W. 
Rating:
1.0

The online check-in was a nightmare. Despite having a full 5G signal, the process was extremely slow. Coming back, it was even worse. You're app would continually not accept my picture of the odometer and gas level. I went to go get help inside and the store was closed 2.5 hours early due to short staffing. I finally gave up and just put the keys in the drop box, not knowing what will happen... there was no way for help. It was all a horrible experience.

Mark T. 
Rating:
4.0

I found the location very nice. The store was well stocked with what ever you would need to move. The customer service was very good.

STEFANI T. 
Rating:
1.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

An excellent experience, great customer service and it was easy to rent the van, I liked the online process for renting. Uhaul has come a long way in improving services. One suggestion...hire more staff to make the check in process quicker

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

YALE DAVID C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

The A/C would come on but then only work for a few minutes and then turn off again. It was really hot and it made for a miserable experience.

Peter F. 
Rating:
5.0

The were very helpful with the tow dolly for my car, setting it all up for me and all I had to do was drive my car onto the dolly. They made sure that it was securely attached for my drive. They really went above and beyond.

Ann M. 
Rating:
4.0

The van was not clean.

Carol W. 
Rating:
5.0

Jon was extremely helpful and a pleasure to work with.

KAREN S. 
Rating:
5.0

Very efficient

Bud C. 
Rating:
5.0

Trailer performed as expected. No problems whatsoever.

Rich F. 
Rating:
5.0

Fast, simple, great customer service!

Penny W. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Theresa S. 
Rating:
5.0

Very efficient. Easy drop off and quick paperwork completion.

Bud C. 
Rating:
3.0

Nothing

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Arashdeep B. 
Rating:
5.0

Customer did not leave a comment.

Corinne S. 
Rating:
4.0

We received stellar customer service from John! This location's employees all need to wear masks to protect the community from COVID-19.

Ann S. 
Rating:
5.0

Everyone we dealt with was super friendly and fast and really willing to help us out.

CHRISTOPHER C. 
Rating:
3.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW U. 
Rating:
4.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
4.0

Customer did not leave a comment.

Darrell W. 
Rating:
3.0

Would like to give a higher rating because the person we worked with was great but it felt like for a facility of this size it was understaffed. Our truck was not ready to go when we arrived (it had a cargo door that would not open). We had also requested 10 dozen blankets a month in advance and arrived to find out that they did not have any! Understandable that this could happen but why weren't we notified earlier. The day before a 2400 mile trip left us with zero options. Again, person we worked with was awesome (sympathetic and was trying to make things right). Seems like the U-Haul reservation system and understaffing are the issues.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

What personnel????? Drove and was told by a passing employee to use the app to check in. I wanted to talk about my wet furniture and the wet blankets I was returning. No one around.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
3.0

Truck was not ready when planned. I noticed on the check out form that the truck was picked up at 11:14. That is when I was at the counter. Did not get the truck until around 12:00. On a truck of this size there should be running boards as both my wife and I both had trouble getting into and out of the truck.

John W. 
Rating:
3.0

The U-Haul app did not work properly

CHRISTOPHER S. 
Rating:
1.0

Customer did not leave a comment.

Linda V.  |  Overall Experience 
Rating:
2.0

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Heidi P.  |  First Impressions 
Rating:
5.0

Great service! Friendly staff. Keep smiling!

COREY F. 
Rating:
5.0

Customer did not leave a comment.

Valentyn F. 
Rating:
4.0

Staff was swamped with customers on day of pickup. Adding another worker might help.

Timothy R. 
Rating:
5.0

Friendly, efficient, and quick turnaround. I'm glad I used U-Haul for my hitch installation.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

No mask wearing by staff, hard to park truck because return lane was full.

Joseph W. 
Rating:
5.0

did have a flat tire on the road near end of trip.....was very lucky to be so near drop off location...1/4 mile

James E. 
Rating:
4.0

Customer did not leave a comment.

peter S. 
Rating:
3.0

Customer did not leave a comment.

LEONARD A. 
Rating:
2.0

They sold my stuff after I had made contact and paid my bill!!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walker t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  First Impressions 
Rating:
5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

AWESOME Friendly Employees ready to help!

Linda Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

SUSAN C.  |  First Impressions 
Rating:
3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Teddy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

oluwakemi i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE J.  |  Overall Experience 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY A.  |  Overall Experience 
Rating:
5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

denise c.  |  Overall Experience 
Rating:
5.0

Well maintained and clean facility. Helpful Staff.

edward m.  |  Overall Experience 
Rating:
4.0

The parking lot and access to the outside units is really hectic and chaotic with the check in of trucks and equipment on the same side. However, I am extremely grateful to U-haul for the free 30 days of storage and just how easy it is to work with you.

Levi E.  |  Overall Experience 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Every staff member I encountered treated me like a valued customer and was engaging and attentive and very responsive. Whether I was getting supplies a truck or storage everyone was hoping to the task. No slackness here. An amazing group of folks from the area rep from ac to the manager to the day workers everyone e was engaged. Simply well done folks. This should be a flagship store

Jay F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

The staff at Swannanoa River Rd. Uhaul have always been great to work with. They have answered any questions that I have had, and been there to help me with any problem, very few, that have come up. Elaine and her staff have always been good to me, and I recommend this Uhaul all the time. Thank you

bill n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ariel P.  |  Overall Experience 
Rating:
5.0

Everything about this facility worked for me, except the foul smell that remained consistent and that permeated our belongings. I placed a call expressing our concerns, along with the cause of the problem, but no one ever got back to me to talk more about it. I’ll consider other storage units in the future. But, for equipment rental, and staff friendliness, this facility is tops.

Oryhn K.  |  Overall Experience 
Rating:
5.0

Really nice helpful people.

Virginia E.  |  Overall Experience 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
2.0

I earned a month of free storage after spending over $2,000 on a truck and trailer reservation in November. I moved out a week before the end of the month but kept receiving invoices for balance due. Tried to contact the GM many times but never heard back. After the most recent email talking of collections and liens I called again and finally spoke to a service agent elsewhere. The bill was taken care of but I still have not heard a word from manager at the facility. Not a good experience.

Dan S.  |  Overall Experience 
Rating:
3.0

The ONLY comment I have is the storage room and the area of the building where the our space was SMELLED AWFUL! It has an odor like a rat smell. We were very happy we were getting our furniture out as I imagine if we were there longer we would not have been able to get the smell out. It was so bad it was hard to breathe while emptying the unit.

austin p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan T.  |  Overall Experience 
Rating:
5.0

Although this location is always busy, the staff is very helpful and courteous. They make sure you get what you need and don't try to rush you just to get to the next customer.

Tonji V.  |  Overall Experience 
Rating:
2.0

Way too expensive, roaches were in our things, that weren't there before due to cross contamination from other out of state stored items in other units. I've lived in Western NC for years in multiple locations and we do not have roaches like the lowlands.

Forrest W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Tonji V.  |  First Impressions 
Rating:
4.0

Very convenient

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  Overall Experience 
Rating:
1.0

Terrible Customer service around billing

Jake H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas r.  |  First Impressions 
Rating:
5.0

The lady in the store was so busy when I came in, helping her crew get a rental cleaned and ready for a customer, taking care of sales, helping me get a unit and even parked my truck for me to unload it conveniently and not affect other customers. All this with a smile and never losing her cool or making anyone feel they were a bother. Excellent professional service..

cherly b.  |  First Impressions 
Rating:
5.0

Everyone here worked hard to make everything run smoothly and easily. The facility was really clean and super secure. Prices were great and process was seamless👍🏻

Melissa G.  |  First Impressions 
Rating:
5.0

Always a great experience at this location. One of the best UHaul facilities we’ve been to. Staff is hard working and attentive, best location in Asheville, hands down.

Jeffrey U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

charles n.  |  First Impressions 
Rating:
4.0

When asked for a larger unit no one was aware of the larger unit as it wasn't in the system. Now I'm paying for 2 units because it was too much of a hassle to move to the other unit.

Taminika M.  |  First Impressions 
No reviews have been submitted for this location.

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