Customer Reviews for U-Haul Moving & Storage of E Asheville

5,501 reviews

387 Swannanoa River Rd   Asheville, NC 28805
(At the mall and near Wal-Mart)

(828) 298-8551

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(828) 298-8551

387 Swannanoa River Rd
Asheville, NC 28805
(At the mall and near Wal-Mart)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Returned the uhual truck after hours. They had signs clearly posted on their doors for how to return and made the process a breeze.

Colin R. 
Rating:
4.0

Staff was great. Very helpful and understanding. This has nothing to do with this particular location, but the uhaul website was misleading or uninformative about certain things and could definitely use improvement so customers wont be confused about things when they come in. Two customers in front of me were also confused about details due to the website

XYON H. 
Rating:
4.0

No additional comments

John W. 
Rating:
4.0

Fire the employees that want to provoke customers. Stop putting unsafe retreads on your vehicles Learn to value your customers.

Douglas R. 
Rating:
5.0

Nothing, it was ideal.

MARTIN H. 
Rating:
4.0

Customer did not leave a comment.

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

Wayman D.  |  First Impressions 
Rating:
5.0

Excellent customer service!

MARTHA E. 
Rating:
4.0

Guy at the drakes who helped me was great.

Michael B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CANDY H. 
Rating:
1.0

Not enough employees at this location to serve the amount of traffic. Poor fellas!! They didn't know I was coming and had to accept a smaller unit than intended. The unit has insulation falling from the ceiling and what appeared to be water damage. I am concerned for my belongings. I mentioned it to the staff and they advise it was not reported as leaking. I hope this is true.

BOBBIE B. 
Rating:
5.0

Easy check out; easy check in. Friendly staff.

Artie M. 
Rating:
2.0

The guy at front desk with long hair talks way to fast just to get you out the door. The guy beside him quoted a guesstamation when I told him what city I was going. He looked it up and guessed 3 days round trip pluss miles would be in the area of 360 $.so upon that I made reservations. So when I returned he said that will be about 568$! I said that's not what you quoted me! He said I don't remember you,I see more people than you if I did. So I had to make it in two days now to get old quote. Pitteful,pitteful.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

I had ordered an appliance dolly with the van rental but the dolly was not in the van when I picked the van up during off hours.

Michael R. 
Rating:
5.0

Keep current staff.

CHARLES L. 
Rating:
5.0

Customer did not leave a comment.

JAY G. 
Rating:
5.0

Customer did not leave a comment.

Howard A. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
3.0

Trailer should not of been sent out, lucky I made it. 3 of the 4 tires were bald with multiple flat spots on each. Trailer brake did not. I am at fault as well for not checking before leaving. Staff was friendly

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA L. 
Rating:
5.0

Service was excellent, prompt and courteous; very pleased with our UHaul experience.

JANE E. 
Rating:
5.0

Customer did not leave a comment.

HOWARD A. 
Rating:
5.0

Customer did not leave a comment.

JULIA B. 
Rating:
3.0

Customer did not leave a comment.

MARIPAGE G. 
Rating:
5.0

Customer did not leave a comment.

Claudia V. 
Rating:
4.0

Customer did not leave a comment.

HAROLD I. 
Rating:
5.0

Customer did not leave a comment.

JOHNSCOTT T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
2.0

Ordered an appliance dolly several days in advance but when I arrived, the gentleman said they had none. Move included washer & dryer. I had no idea how we were going to get them moved as it was only my son and myself. When I got the truck home, turns out there was an appliance dolly in the back. I had even asked the gentleman if they had checked the trucks that had just come in. He said they had and there were none. Needless to say we were pleasantly surprised to find the dolly ourselves. Truck definitely needed better maintenance. We were only moving 30 miles away but after the trip, on the way to return the truck, the check engine light came on. Imagine what could have happened if it was a long distance move?

MARY E. 
Rating:
5.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

the Signs at the Return-vehicle area indicated a clerk would help, but on one showed up for 5-minuets. waited in line for 15-minutes to Return vehicle, while Trainee stood around not helping anyone. once at the counter, experienced clerk asked if i wanted an emailed receipt, I replied Yes. They took the key and asked for the next person in line. no one offered this alternative during the wait in line.

john B. 
Rating:
4.0

The staff were very helpful.

Lanier P. 
Rating:
5.0

Great customer and I was very pleased. Thanks

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Don F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Extremely helpful staff.

Michael S. 
Rating:
5.0

Everyone nice helpful

RANDALL K. 
Rating:
5.0

Parking to leave cars. There was no parking available.

SUSAN K. 
Rating:
4.0

Customer did not leave a comment.

WENDY C. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Staff was extremely helpful

GERHARD S. 
Rating:
5.0

Appliance dolly unavailable and did not get request filled. Get more specialty items in stock.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

SHARON K. 
Rating:
2.0

No masks is bad citizenship, defies the law, and just stupid...

Carl A. 
Rating:
1.0

The inside of the trailer smelled like fish so I had to disinfect it. Then the trailer had a flat tire, which required roadside assistance, which meant I had to return it after hours. I called and let the location know. Despite that, they charged me for two extra days. When I called to get it resolved, Steve was extremely rude. I will never rent from this location again! Previously when I rented at this location two women worked there and I never had an issue and was always treated with respect. Very disappointed!

MARY D. 
Rating:
1.0

The staff was uneducated and very rude and overcharged me

ALEX K. 
Rating:
1.0

the scheduling system on uhaul.com and the sites evidently has nothing to do with each other when scheduling the installation of a hitch. This process isn't complete and so far has taken three friction' weeks to get one your employees to install the hitch on my Volvo (after the website ignored the date I chose and randomly picked a new date for me).

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

Everything was good -- thank you! I recommend hollering out "if anyone did their mobile check-in and is just picking up keys, please come up" every few minutes when you have a long line and just 1 person attending to them.

Baris C. 
Rating:
4.0

Customer did not leave a comment.

CLAUDE S. 
Rating:
5.0

Was not pleased with 5 day 26+dollars late fee

Brenda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
Rating:
4.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
3.0

After hours drop off…didn't communicate with anyone at the site.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Chantel S. 
Rating:
5.0

Have more appliance dollys onsite.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Marion B. 
Rating:
5.0

Happy about everything. I heard one staff member mention he didn't have room for my truck when I arrived to turn in, even though I had a reservation to do so. But really, it posed no problem to me. Thank you!

ANDREA B. 
Rating:
1.0

I tried dropping off a 5x8 trailer at Merriman blvd and he could not take it so he sent me to E Asheville center and he said the same. Call dispatch he said. He turned away 6 others - no room for those trailers. Called and said drop it off at this location. When I showed him the text saying the drop off location he still would not take it but eventually and with lots of grief did take it. I rented from UHaul several times recently and always had a good experience until now.

Robert G. 
Rating:
5.0

The online pickup and delivery were awesome. Had trouble getting the lock box open (user error) and the gentleman working inside was very friendly when helping me.

Dana M. 
Rating:
2.0

The counter guy wasn't wearing a mask to protect the customers. A blatant disregard for customer safety, service, and courtesy. Also, the online "skip-the-line" process is a joke and has never worked at this location. I think I am done with Uhaul.

Carl A. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
1.0

I did not have a stellar experience. I reserved a storage unit from on line reservation tool only to fjnd out that when I went to the facility in person that the last two bins available were damaged from a water leak and out of service. The manager on site said corporate didn't know what his real inventory was. Then I learned that this office had been operating without internet or ability to print contracts for over a day. The manager was issuing contracts with his spotty reception phone. I was in line for over an hour with only one person in front of me. The manager didnt like that I tried to make needed changes to my reservation by calling the 1-800 customer service line while I waited. He called me out in front of the four others standing in line. Good service experience? I would say not really.

cathy W. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
1.0

The person in charge needs to improve customer service and how he runs his business. My reservation was at 1pm. I hired movers to assist with my move beginning at 2pm. I thought the 1 hr difference would be enough time. We arrived to pick up the truck at app. 1:10. The guy in charge told us that he did not have a truck ready and he was having internet problems. He asked what name the rental was in asked us to give him 15-20 min. We did. When we arrived the second time he was on the phone (talking quite loudly) to someone about some boxes. He had not pulled up the reservation or attempted to begin processing the reservation even though he had my name, knew I had a 1pm reservation and was returning shortly. His assistant asked my name, looked for the reservation and attempted to assist us but could not get on the internet. He tried for app. 10 min. We asked about the probability of him connecting because I was supposed to meet the movers soon. He stated it could be another 15 min. before he connected. Meanwhile the head guy was chatting away on the phone. At this point I stated that I was going to another location. Almost immediately after I said that he got off the phone and voila he connected to the internet on his device almost instantly. At least 15 min. had passed. By now we are getting close to 2pm and still have to travel to the location to meet the movers who I have hired for 2 hrs. When I attempted to express my concerns (to my son) the head guy butted into the conversation and was very defensive. He even threatened to end the transaction. He should have been apologetic and offered me a discount for the problems he caused me. Instead he put my return time at 1:20 even though he said the return time would be later. Also he did not have a furniture dolly available as I requested and paid for in my reservation. I really wish I had been informed that he was behind, did not have proper internet access and that he did not have a furniture dolly. It would have been great to be given that information and the opportunity to do business elsewhere. He greatly exacerbated the stress of moving by his inefficiency and lack of professionalism. I do not intend to ever use this location again and would not recommend it to anyone. This guy was horrible and his services worse.

Yvette W. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Maria E. 
Rating:
5.0

The employee working out in the lot assisting with pick up and drop off of the cargo trailer was great. Very helpful and efficient. More staff in the store could help with efficiency.

John G. 
Rating:
2.0

One employee working at 9am on Sunday. When I walked in he had 9 people in line. The internet was down so he was having to check people out on his phone. Location was out of rentable moving blankets. That being said I got charged for the moving blankets bc of an issue with pre-check out- your website didn't know they were out of blankets. The man couldn't void the cost of the blankets using his phone. It took me almost an hour past reservation time to get my vehicle and I was subsequently late to return it due to this. The vehicle was brand new and in great condition.

Charles C. 
Rating:
5.0

The gas tank wasn't full- only about 8/10 full-when I picked up. Was told to return it full so I did.

phil A. 
Rating:
5.0

Customer did not leave a comment.

Alexander T. 
Rating:
1.0

Will not be using U-Haul ever again.

brittany V. 
Rating:
5.0

Customer did not leave a comment.

jackie C. 
Rating:
5.0

Gentleman that handled our rental was friendly and professional. He made the experience outstanding!

Nicolas H. 
Rating:
2.0

The truck was not there. They said the other location should have notified me by e-mail, which they did not. The other location was 12 miles away in city traffic, which was about $7 dollars in gas round trip at 10 mpg. I would not recommed U-haul to anyone.

Dennis B. 
Rating:
3.0

Hire more employees! The ones that are there are very helpful and friendly but this location is far too busy for only one or two people. This was also the case a few months ago when I was there. Manager was doing ok but the whole store of customers and another employee were wearing a mask except him. It's a pandemic so do the bare minimum.

Jeremy R. 
Rating:
5.0

The employee that I talked with was very helpful and inviting, great conversation and quick with his work.

BRANDON D. 
Rating:
4.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Pricing was fair & reasonable, Staffing very friendly & informative.

debra w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSS W. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
2.0

Customer did not leave a comment.

Chiara P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Friendly, personable, quickly checked me in/out.

Matthew Y. 
Rating:
5.0

The General Manager Jon is a super nice guy and made the whole process super stress free.

JOSEPH L. 
Rating:
1.0

First off I get to uhaul at 515 after being on a 95 minute call wait time. Online they say they are open until 7 and when I get there the signs say they close at 5. I try to mobile pick up the 17ft truck I rented and it won't let me check in to get the truck. I see a employee walk out of uhaul around 6ish I'm guessing he was the manager and he tells me the truck I already reserved and paid for was stolen today. I was never told this. So I end up getting a 15ft truck and by the time all of this is said and done I'm leaving uhaul at 645 to move all of my stuff. This set me back by about 4 hours and having a smaller truck then needed I had to take 2 extra trips and didn't even finish all of my moving. I'm very upset with uhaul now because I have to spend more money to get another uhaul today to finish the move.

Evan D. 
Rating:
5.0

I was overcharged for gas The vehicle had a quarter tank of gas when returned it I called to dispute the charge and waited for over an hour before hanging up

Gerald S. 
Rating:
3.0

N/A

Helen W. 
Rating:
5.0

Excelente 5 🌟 🌟🌟🌟🌟

Deysi S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey T. 
Rating:
2.0

Customer did not leave a comment.

Alexandra M. 
Rating:
5.0

The location was very understaffed with only the GM at front desk. He did his very best to attend to customers as best he could and remained in good spirts all the while. Many Kudos to him. I have used this facility in the past and will do so again. Happy Customer!

PETER S. 
Rating:
4.0

Brakes were insanely scary while going down hill. Shuddered very badly to the point where I thought something would snap. Disappointed in the price to be terrified at different points in the journey.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Ojo B. 
Rating:
5.0

Shout out to Jon Mark

David S. 
Rating:
5.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
4.0

Interior of vehicle had not been cleaned. Otherwise they always aim to serve you well. Elaine and her team are professionals

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Anna Z.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Kelly W.  |  Overall Experience 
Rating:
2.0

staff doesnt remind customers of all the endless uhaul “conditions”. paid for a full month even though I use that month for only a couple of days and the staff only told me afterward With no reminder. What a rip off I will never use U-Haul again

Franklin G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Linda V.  |  Overall Experience 
Rating:
2.0

Some storage units difficult to access. No elevators and some units must be accessed via moving ( unsafe) stair/latter.

Heidi P.  |  First Impressions 
Rating:
2.0

They sold my stuff after I had made contact and paid my bill!!

JOSEPH G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walker t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

steve b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  First Impressions 
Rating:
5.0

Although they were very busy, the staff was polite and the GM, Traci, was super helpful.

JONATHAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

AWESOME Friendly Employees ready to help!

Linda Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

Traci and Johnathan went above and beyond to help us, for a fantastic experience during a move that is otherwise very stressful for our family. At all times the service I received was professional, thoughtful, thorough, transparent, friendly, and supportive. The facility was easy to find and navigate, and was clean and in excellent condition.

SUSAN C.  |  First Impressions 
Rating:
3.0

My experience was good except that we had a unit on the second floor and no elevator. If I would have known I would have gone somewhere else for storage as we had a ton of heavy stuff and had to carry it upstairs

Teddy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

oluwakemi i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE J.  |  Overall Experience 
Rating:
5.0

Only complaint is having to wait on hold for 45 minutes when I called u-haul’s toll free number to make the reservation for the storage unit.

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY A.  |  Overall Experience 
Rating:
5.0

The woman working there is incredibly kind and patient and NEEDS HELP. Wait times are always crazy long but she's very good at acknowledging people waiting; making sure she gets folks in/out as fast as possible. Get her some help!

Adam G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

Need to hire more people. Staff is great just very slow service due to understaffed. Maybe give your employees a raise where they would be willing to work a decent wage instead of 11hr. That's not enough money for all they do!

denise c.  |  Overall Experience 
Rating:
5.0

Well maintained and clean facility. Helpful Staff.

edward m.  |  Overall Experience 
Rating:
5.0

Traci made point to check in with me about my preferred pronouns and that makes me feel very welcome!

Adrian P.  |  First Impressions 
Rating:
5.0

Illuminated Moving Service is A++++++-They were the BEST!!!!!

Verdun H.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

charles n.  |  First Impressions 
No reviews have been submitted for this location.

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