Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

Rating:

5.0

To be real that’s the best staff and customer service I’ve ever had and I’ve had some things happen up there like me losing my keys to missing a payment and they helped out each time like calling me making sure I knew I was late to making sure I had the resources to get my lock off. Line was never too long they got people in and out it’s always clean man I could keep typing but just know they have a great thing going up there and I hate writing reviews good or bad but I had to stop and write something.

Rating:

4.0

Only met the driver very friendly and helpful the personal phone contact was very helpful have already recommended

Rating:

5.0

The equipment tech was efficient getting us hooked up and out as well as receiving the equipment back. Even though we were in an out quickly, they communicated to us any pertinent info for safe towing. Kudo to the team.

Rating:

4.0

The store rep told me if I reserved a unit online the first month would be free. This turned out not to be true.

Rating:

5.0

Wonderful and reliable service. Hassle free move!

Rating:

5.0

I also found the staff here, very professional and courteous.

Rating:

4.0

Explain the gas to the customer.

Rating:

5.0

Continue with friendly and professional staff.

Rating:

5.0

IMPECCABLE CUSTOMER SERVICE!!!

Rating:

5.0

This is our first time using this service, and the experience was excellent. The entire pick-up and delivery process was smooth. I was impressed with how clean the truck was overall. I would use this service again.

Rating:

3.0

Dropped at night.

Rating:

1.0

Read above because it is not as much about this location but the full experience with U-Haul. I will say I've used U-Haul multiple times. This is the first time I've ever had issue but being the first time we had the issue and the way that they handled some of the situations was really sad

Rating:

5.0

Great

Rating:

5.0

A

Rating:

2.0

Elevators were always broke, very inconvenient for customers with 2nd floor units. Bugs

Rating:

2.0

I checked in online to avoid having to wait in a line, then was told "Go inside to get your keys" where I had to wait 30 minutes. Once I got the keys and the van was brought around, there was a ton of damage to the van that was not marked on the check-in documents so I had to spend another 10-15 minutes documenting all of that. The van's blinker was burnt out which is a fairly large safety issue and I was told "It'll be okay" when I brought it up. On top of this, the 30 minutes I was waiting in line was counting towards my 4 hour rental time and was not credited back to me in any way.

Rating:

1.0

I returned the vehicle following the steps and was told to come the next day to get my cash refund back and I made it here but they say they closed the drawer returned the next day and was told it was mailed off got the receipt and it was to the wrong address not the address on my drivers license was told it would be fixed hopefully it happens quickly

Rating:

5.0

Very personable!

Rating:

5.0

Alecia was gave great customer service !!!

Rating:

5.0

The only issue I had was that I had paid for a utility dolly. The truck did not come with a ramp. I didn't realize it until I made it to my destination. It would've been nice to know that, if someone would have explained that to me before leaving. Or at at least paid attention to the fact that I had a dolly to give me a truck with a ramp. Other than that I had no issues. The customer service was excellent with no long wait. Thanks!

Rating:

5.0

Paperwork didn't match the truck we rented but it was corrected in a timely manner

Rating:

5.0

Can't remember her name black lady she was really nice a very helpful and every time we came in she was smiling! Manager was also very good would recommend that location to anyone

Rating:

2.0

During Covid my card on file was charged because your staff put in the wrong unit number and I had to wait days for a reimbursement the day I was released from the hospital and couldn't afford to get my medicine the manager showed no empathy, find a better system when charging credit cards on file. Left a very bad sour taste in my mouth and I doubt I will use your company again

Rating:

3.0

Have dollies available. Never have any.

Rating:

5.0

Staff and General manager were very helpful and made sure I had everything I need.

Rating:

5.0

Fix the tire pressure sensor or at least inform the customer ahead of time that it's inoperative.

Rating:

1.0

What's the point of making the reservation online two weeks in advance until it's the day of pickup later to be told that the equipment you had requested for your move, i.e., furniture dolly and a regular dolly, isn't available? Still, you can purchase these furniture straps for $40 +, which is unacceptable.

Rating:

3.0

The elevator was often broken and Becomes difficult to take things to or remove things from the storage. We were not told about the back door until our last 3 months.

Rating:

5.0

Excellent service from the staff

Rating:

5.0

The location is great. But your system of attaching people to others on an “e-alert” is absolutely fucking ridiculous. I have been a uhaul customer for years. Never once had an issue with any of my equipment. Never left a bill unpaid. And never damaged anything. One time I tried to sign my mother up as a driver. Apparently she had an issue with y'all about a decade ago. And now. Every single time I try to rent from you. I get popped up with an “e-alert”. I have to clear it every single time. They always tell me it won't come back. But it does. It is the most inconvenient thing I've ever had to deal with as I rent your trailers frequently. If it's not my debt. Remove my attachment to it. I'm very close to saying fuck this company and never renting from you again.

Rating:

3.0

The trailer was missing a jack to lift and lower it. They had to bring out a floor jack to connect and disconnect it to the hitch. I wasted a lot of gas hauling an empty trailer as I drove around town. Plus finding parking at each stop.

Rating:

4.0

The interior of the truck was covered with grime and some sticky residue when we received it. A sanitary truck upon receival would be nice.

Rating:

4.0

I ordered my truck from the NRH location and was notified 10 mins before pickup that a change was made and so I went to the desk. The NRH employee told me they did not have any trucks And I was moved to the Fort Worth location about 10 mins away. This was an inconvenience on multiple levels. It was further away which costed me time, but it also costed me $$$ on mileage. The NRH employee offered me nothing to make it right. Obviously I needed a truck though, as moving is planned, so I headed to Fort Worth. The FTW location appeared to be rundown, but I was pleasantly surprised by their service. They informed me they didn't have a 10” truck either. Fortunately, the staff at Fort Worth did car about the customer. They gave me a a 15” truck for the price of a 10” and a $15 dollar fuel credit.

Rating:

5.0

Keyonda Webb and Logan Heard deserve special recognition as exceptional U-Haul representatives. They delivered superior customer service above and beyond expectations. Keyonda and Logan provided an outstanding customer experience from beginning to end and has ensured that I am a loyal U-Haul customer for life. Thank you both!!

Rating:

5.0

Went Great

Rating:

1.0

Have all equipment ready as stated. Was charged for mileage I didn't use after I took photos

Rating:

5.0

Thanks so much for the services! Keep up the great job!

Rating:

3.0

I don't know if it was a website error or on the staff but using the mobile check in was not efficient. I tried checking in and had to retake pictures of myself and my license multiple times. Also after doing the mobile check in, I was not emailed any documentation (estimate for the day, mileage in the vehicle, gas tank, etc.) Mobile check in needs to get the issues fixed before offering it as an alternative check in.

Rating:

3.0

Overpriced and limited vehicle inventory

Rating:

1.0

Dropped off the equipment on time and ready. Got an email from there recovery dept. Don't know what went wrong but there not answering my response's. Other than that was the usual with them. Take pictures and cover you a@*

Rating:

2.0

I rented from Uhaul for fourteen years. Three years later I'm back renting This is my second time renting a storage from UhauI. I have one complaint the elevators were not working. I couldn't rent until November because the elevators were down. When I brought boxes to put in the storage in early part of January the elevator was down. I just decided to go somewhere else because if I can't access my storage because the elevator is always down. I had to walk up the stairs with my cane to retrieve my lock.

Rating:

4.0

More repeesentatives to check in. There were 4 deep in line waiting to pick up.

Rating:

5.0

Every encounter I had at this location with every staff member was surprisingly helpful. The facilities are extremely well kept and the loading area is well positioned. My stuff came out of there just like I left it.

Rating:

1.0

Blue and green hair lady RUDEEEEE AMD SMOKED CIGARETTES WHILE CUSTOMERS WAIT ON HER

Rating:

1.0

Customer service was the worst the manager hung up the phone on me she was very disrespectful Also when I call back the 2nd time one of the workers did the same did not set my phone call I'm very rude This is not good customer service And I'm a I'm a repeated customer daily This is one of the worst locations that I've ever been to At upper supervisor need to talk to these coworkers To improve customer service

Rating:

5.0

Thank you guys for all your help. I appreciate you guys working with me when time were rough knowing I was 300+ miles away. I would definitely recommend this Uhaul location to anyone who needs your services. Thanks a Million

Rating:

4.0

I would have given 5 stars, but your elevator has not worked the entire time I have rented, so I would not recommend a friend use unless it’s on the 1st floor

Rating:

4.0

Amount of gas in truck was sl. below the .5 tank full mark it should have been. Unfortunately, for me I didn't notice it until after I'd started the vehicle, after the checkout list had been signed off. However, it was returned @ the .5full tank as required by my rental agreement. All that to say, make sure your vehicles are throughly inspected after use. Thank you

Rating:

5.0

U-Haul has helped me a great deal,I have unable to work and pay my bills..but they have helped me out..I know my things are safe until I can get some money together..these has been some difficult time for a lot of people..I am really thankful for the U-Haul team.

Rating:

5.0

Assist non-technical people in accessing the vehicle walk through process.

Rating:

5.0

Sorry I did not get to you my nephew lost his best friend Thursday he help me Wednesday I did not get back I ran out of bus fare and I want to you and your staff for everything God blessing to you all Thanks.

Rating:

5.0

Very friendly, efficient and helpful

Rating:

5.0

I completed the check in process online but it still took about 20 minutes to complete the process when I went to the store. If the store wait time could be minimized that would be great.

Rating:

5.0

Stay the same . The ladies at the front desk where super helpful and I highly recommend this facility and company to everyone

Rating:

5.0

Very fast and efficient

Rating:

1.0

You can start by charging the correct amount of days a rental is used. If a customer returns the equipment the next day, please do not charge a customer an additional five days to their bill. It's very inconvenient and stressful to try to get a refund back. I honestly feel like I should've gotten fully refunded for the inconvenience. Not professional at all. Wouldn't recommend anyone to this location. Sorry but it's very disappointing to have experienced what I had to go through.

Rating:

2.0

Eight year customer. I experienced a few bad attitude associates over those years. There were also a few exemplary associates. My last few months experience was the worst ever! I will do all that I can, not to use u-haul again, and I will not recommend them to anyone.

Rating:

5.0

Very positive experience with this facility. They are always busy but had time for all my needs and questions in a positive and friendly manner. Will definitely be my first choice next time I need storage. Thank you!

Rating:

4.0

The Elevator needs to work. I was told that it’s been out for the last 2 months. That’s unacceptable. Besides that’s I was satisfied.

Rating:

5.0

It was 7 a.m. both for pick-up and drop off, both teams were fabulous, friendly, and efficient! Loved my experience.

Rating:

4.0

Have your equipment personnel listen and heard what you say to them have them repeat it back, not to be in such a hurry they forget what they were asked to do. Also, I think you ought to have the truck full of gas when rented, have people return it full. It used to be that way. Pay it forward...

Rating:

4.0

The customer service was excellent. Very friendly and attentive. However, the truck was less than desirable. The truck was very raggedy and beat up. Upon acceleration, the truck began to shake as if it was falling apart. Some of my items were slightly damaged from the vibrations knocking things over. The outside of the vehicle was scratched up and dented everywhere. It is time to invest in some replacement vehicles. But again, the staff... A+

Rating:

4.0

My only thing the vehicles transmission drags so you burn more gas.

Rating:

5.0

Manager helpful and Regional Sales Manager excellent service at customer oriented.

Rating:

5.0

Customer service at this U-Haul location is top notch. David Wiley ran a smooth operation. He was a professional manager who was also knowledgeable, helpful, and always willing to assist inside the office, inside the units, as well as driving rental vehicles up to customers. Chastity was also an incredible employee who was equally knowledgeable and went out of her way to make sure she provided answers to your questions, assisted when locks were difficult to open, and overall made doing business at this location a pleasant experience. The only issue is that the elevator seemed to be inoperable most times, which is an inconvenience. Efforts should be made to either replace the elevator or add another one because using stairs to move furniture is a hassle.

Rating:

5.0

Great

Rating:

5.0

Great location. Everything is clean and feel safe storing my belongings here during a move. Staff was amazing. The young lady who helped me provided an excellent customer experience.

Rating:

5.0

N/A

Rating:

5.0

My overall experience was not bad, but I would not recommend it because of the price. The storage rental is too expensive. That is why I moved out.

Rating:

5.0

We have used this location for years. Always helpful and great customer service. No complaints.

Rating:

5.0

David Wiley and Logan were a HUGE help!

Rating:

4.0

I felt my belongings were secured and that I was safe while I was there and over a course of 2 1/2 years I was there a lot. It was always clean both the grounds and the facility. However, my only take away is that the elevator was often broken, but even then I was offered assistance while having to use the stairs.

Rating:

5.0

Great &Trusting

Rating:

1.0

No lock, poor communication, elevator was not working.

Rating:

5.0

Thank you to the lady at the desk who went above and beyond in helping me check in and understanding your service better. We greatly appreciate you.

Rating:

4.0

It was frustrating that the elevator was not working on two days that I went by.

Rating:

2.0

I went to take advantage of my month free of storage that came with a truck rental. My item did not fit in the hallways getting to the unit they gave me so I decided to cancel my account. The front desk did it but then a month later I was charged $170 for a storage unit I had never even opened. I tried multiple times to get ahold of them but nothing worked. I finally got it canceled and had to ask for a confirmation email to make sure they actually did it. It just seemed like their employees weren’t very capable.

Rating:

4.0

Best manager here at this location.

Rating:

1.0

It was not climate controlled, friend had heat exhaustion trying to help move things out

Rating:

4.0

Elevator malfunction often

Rating:

3.0

I rented a storage on 6/11 6/13 they move me out out on the 6/17 uhaul move me back in still waiting on my free mo

Rating:

4.0

I deal with David he was very helpful to me and very professional.

Rating:

4.0

I have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.

Rating:

5.0

Besides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!

Rating:

5.0

El único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias

Rating:

5.0

They forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed

Rating:

5.0

The men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.

Rating:

5.0

Helpful staff and clean facility.

Rating:

5.0

Excellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.

Rating:

5.0

Good people