Customer did not leave a comment.SCOT Y.
Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30
Fort Worth, TX 76120
(S Of Jt White Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.david B.
Customer did not leave a comment.DELTA SIGMA THETA S. | First Impressions
Customer did not leave a comment.Demarcus H. | First Impressions
Customer did not leave a comment.Derrick R.
Customer did not leave a comment.Marilyn C.
Customer did not leave a comment.Jonathan B.
busy and not friendly at allMICHAEL P.
Customer service on the phone basically accused me of lying and made me email her proof of my GUARANTEED quote then refused to honor it.Michelle S.
Quick, easy, and affordableHugo P.
Very good and quick service. Couldn't be better.Hazel M.
Great customer service , fast serviceEdith M.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.LUBIA H.
Customer did not leave a comment.Eric M.
Double check the gas, I put gas in the vehicle and put the gas hand back to where it was and was charged a fuel surcharge.Debrah N.
Customer did not leave a comment.Staciah H.
Cab was grungy inside not real clean feeling. Could have been cleaner is all.David B.
Customer did not leave a comment.YOLANDA G.
Customer did not leave a comment.Sylvanus H. | First Impressions
Things could somehow move a little faster at the front desk, that would be awesome. And a way to let customer know there's nothing available so he doesn't have to waste time standing in line just to find out nothing is available. Besides that everything was great..Jason B.
Customer did not leave a comment.CHRISTOPHER J.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Phanuel E.
Customer did not leave a comment.CODY JOE B.
Customer did not leave a comment.James L.
Good jobDANIEL A.
This location was very clean and well kept. The employees were very helpful and prompt as well. I much prefer this location compared to the Ridgmar location that is closer to my house.John F.
Customer did not leave a comment.JIMYRIA S.
You guys saved our trip from Dallas back to Colorado. Bike broke down so we had to have you guys install a hitch and we rented a motorcycle trailer. Got home safely. Thank you very much.Joseph A.
Customer did not leave a comment.Muthu Ram Prabhu E.
Experience was Excellent. Customer service & support was outstanding.Arnold F.
I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?🤔. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.Demetria W. | Overall Experience
Customer did not leave a comment.Roger C.
The car carrier apparently had a flat tire. Since I did not hook up the trailer, U-Haul did, I assumed everything was fine. I had the car loaded and I was on my way, before the problem was detected. U-Haul roadside assistance was first rate.JOHN K.
Firstly, I specifically rented a cargo van and I asked the woman that I spoke with if it was a cargo van and she said yes. They pulled around a small box truck. I said that is not a cargo van. She said that wasn't mine but I was the only customer in line and in the store. Then she said that she would have to send me a new check in link and that the cargo van was a few minutes away. Why would I need a new check in link if that wasn't my vehicle initially ? I also asked her to take off the furniture pads because I realized I wasn't going to be moving any furniture. She agreed to do that and did not. I picked this location because it was close to the house that I was packing in. I went to this location last week because my sister had rented a trailer from this location as well as a storage space. Everything got messed up. What I will say is that even though my total is not right, the personnel that was there was professional and pleasant.SHERRI B.
Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.debi b. | First Impressions
Customer did not leave a comment.KATHY S. | Overall Experience
I returned the unit 10 minutes early and the app for contact less returns was not working. As I was making my way to the office, 2 mechanics were standing outside and they offered to help. I explained that the app would not work and they said they had it covered. It looks as if I was charged an extra day.CASSANDRA L.
Customer did not leave a comment.Osteen S.
Customer did not leave a comment.Kevin W. | First Impressions
Customer did not leave a comment.Brenda N. | First Impressions
Pleasant experienceken H. | Overall Experience
None at this timeVickey C. | First Impressions
Customer did not leave a comment.Astrid J. | Overall Experience
Customer did not leave a comment.Kameron W. | Online Move In
My experience was amazing. The process was easy and quick.Cynthia S.
Customer did not leave a comment.Daniel L.
Teach sensitivity training, and critical thinking skills.Sherri D.
Customer did not leave a comment.Todd H.
Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.SHERRI D. | First Impressions
Customer did not leave a comment.WILLIAM JOSEPH T.
Customer did not leave a comment.KAMERON W.
They were extremely helpful! Highly recommend!Ransom L.
Customer did not leave a comment.Ashley G.
The lady at checkin was very friendly and informative. It's nice to have a little conversation and feel like a person versus another customer. The man who checked the rental in at the end of the day was also very nice and helpful.Jason W.
Great job guysBYRON M.
Excellent team with superb equipment. Love this place and only rent here. Tobi jacksonTobi J.
Customer did not leave a comment.KENYARREE C.
Customer did not leave a comment.JEREMY K.
The employees are very courteous and kind they acted like real people they weren't all stiff they talked to us they were really pleasant and I enjoyed coming to U-Haul todayKATRINA W.
The truck was pretty old, had 141,000 miles. You could tell it is close to needed to be replaced. Had issues changing gears. Just near the end of its life.George B.
Staff rude, rental sub parXandrea R.
Customer did not leave a comment.TRACY B.
THIS LOCATION IS AWESOME!!! EVERYONE that i encountered during my rental was Professional Knowlegable Kind and VERY WILLING in making sure to give EXCELLENT CUSTOMER SERVICE!!! PATIENCE is a plus esp with me; AS my name is "Chaddy" ðŸ™‚ ðŸ¤ GODS PEACE AND BLESSINGS!!!â™¥ï¸Sheila W.
4 wheel drive trucksBilly S.
Customer did not leave a comment.LEONOR L.
Customer Service Representatives were very friend and very professional.michael C.
Customer did not leave a comment.SHELLEY A.
Customer did not leave a comment.Julius J.
Customer did not leave a comment.Melinda D.
Customer did not leave a comment.Devin B.
Customer did not leave a comment.Monique W.
Customer did not leave a comment.Keryllnn Y.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.John K.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.TIRAYOUES B.
Customer did not leave a comment.TaLayah W. | Overall Experience
Just to keep up the good work!Edward G.
Customer did not leave a comment.Derrick D.
Customer did not leave a comment.MANUEL N. | Overall Experience
Incredibly rude staff who were unhelpful until I called the wonderful manager to help me out.Grace T.
Customer did not leave a comment.Patrick C.
The girl that helped us and the others in the store did not greet us. She looked up from her phone and just stared at the customers looking annoyed. She had attitude and very rude. The manager was very helpful and worked out the problems we ran into.Matthew T.
The agent who assisted me with my rental was great I would definitely go back if she was the one who assisted me againROBERTO CARLOS C.
Customer did not leave a comment.ERNEST S. | Overall Experience
Customer did not leave a comment.Angela N.
Customer did not leave a comment.KADEEM C.
Customer did not leave a comment.Alonso L.
Trucks need shocks and regular maintenance. Truck had many stains and smudges all throughout.Ashley W.
The truck had a bad odor inside also when you get up to 60 miles an hour is shakes really bad.BRODRICK A.
The process was easy and the price was fair. Very satisfied experience!Frank R.
This is my go-to location for U-Haul rentals!Gary W.
Nothing excellent serviceBernita D.
Customer did not leave a comment.Stanley S.
Customer did not leave a comment.jeff t. | Overall Experience
From Management to house keeping employees go beyondJeffrey T.
Quick, easy, professional and convenient. Especially if you reserve onlineKURT N.
Excellent service.CINETREA G.
Great customer service!Dana T.
Long wait times.jeannie B.
The employees here at this location are awesome, and take the time to let you know what is really going on. My salesperson let me know exactly what I needed to do in order to not get out of the parking lot with a bunch of dents in the truck and have it blamed on me. I appreciate people like this.KRISTIN C.
This is like the third time I've rented from this store and they are always GREAT. If I had a business I would want staff just likes these guys! Thank you for having such informative,helpful and courteous staff!Kenneth H.
The lady that checked me out did a great job, they were short staffed and not only the did she process my rental but she check out two other ppl at the same time and didn't miss a beat! She needs a raise and a promotion!!Erenest K.
Customer did not leave a comment.Arlanda C.
Customer did not leave a comment.Kaleb L.
Customer did not leave a comment.JoseDaniel G.
Have all employees show they want to be at work.Jerald J.
Every thing was excellent!MARILYN C.
Customer did not leave a comment.Cameron W.
Nothing everything was perfectKRYSTAL W.
Customer did not leave a comment.Crystal M.
Friendly staff and helpfulDouglas B.
No complaints!Lawanda B.
Customer did not leave a comment.TERRY M.
Everyone waa extremely helpful and nice.ANGELO N.
Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.BRENDA B. | Overall Experience
Customer did not leave a comment.kimbarley g. | Overall Experience
Customer did not leave a comment.Breezy R. | Overall Experience
Customer did not leave a comment.CANDICE L. | First Impressions
Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unloadMichael h. | Online Move In
Customer did not leave a comment.KATHY S. | First Impressions
Customer did not leave a comment.Ray B. | Overall Experience
The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!denise r. | First Impressions
Customer did not leave a comment.Denise h. | Overall Experience
Friendly and helpful customer servicebaseemah p. | Overall Experience
Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.chanel m. | Overall Experience
Customer did not leave a comment.robert w. | Overall Experience
I love that U-Haul they always have excellent service I use them again and againmary b. | First Impressions
Keep up the good work!Osha F. | Overall Experience
Customer did not leave a comment.Tiara C. | First Impressions
Provide helpful and friendly service.baseemah p. | First Impressions
I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.SHAMICA B. | Overall Experience
This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.Joshua T. | Overall Experience
Very friendly and helpful to me and my daughter.Megan M. | First Impressions
Customer did not leave a comment.kenneth c. | First Impressions
N/Avictor b. | Overall Experience
Customer did not leave a comment.anjelicia b. | First Impressions
Great customer serviceJoan W. | First Impressions
Pleased with the service. Thank you!Myles O. | Overall Experience
GreatJacqueline B. | Overall Experience
Customer did not leave a comment.brenda w. | Overall Experience
Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.Tammie S. | First Impressions
Customer did not leave a comment.Rachel B. | First Impressions
One of the best Uhaul locations I've been. Very helpful and knowledgeable.Damon W. | First Impressions
Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.JAKETA C. | First Impressions
We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!natasha S. | Overall Experience
Customer did not leave a comment.michelle N. | Overall Experience
Customer did not leave a comment.Lacretia R. | Overall Experience
Staff was extremely helpful.Byron H. | Overall Experience
The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.rayford h. | Overall Experience
Customer did not leave a comment.LATRICE D. | Overall Experience
Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!Byron H. | First Impressions
The lady that checked me out was really rudeharold h. | First Impressions
I appreciate uhaul, they really helped me out when i needed a storage location.lakena S. | Overall Experience
Thanks for allUlises M. | Overall Experience
I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyerCarlin r. | Overall Experience
Great place and people.Kimberly F. | Overall Experience
Location was perfect for meGAIL Y. | Overall Experience
.Vicki B. | Overall Experience
Thanks for everything great place !!!armando m. | Overall Experience
I really appreciate the experience and the grace with which you guys handled me.Shanon E. | Overall Experience
Ms. Jones and Mr. Allen were very friendly and very helpful.germaine D. | Overall Experience
Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.linda c. | First Impressions
The staff was always friendly and helpfulANGELA M. | Overall Experience
Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly. I moved out one week early so praying for one week refunded 😬🙏Thanks!!SHIRLEY L. | Overall Experience
The employees are very helpful and the storage facility is quite nice.andrea j. | First Impressions
Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!Dana c. | Overall Experience
My family has been using this U-Haul company off and on for 16yrs and are very pleased. Thank yousylvia a. | First Impressions
Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn'tJUAN S. | Overall Experience
Great Customer ServicesChristine E. | Overall Experience
Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.Tierney P. | Overall Experience
My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! ThanksAurther D. | Overall Experience
The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculousTramell A. | Overall Experience
The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items onMary T. | Overall Experience
People was rudeRachel Q. | Overall Experience
Excellent experienceCharles M. | Overall Experience
Good storage facility will recommend and use again.Torria G. | Overall Experience
Everything and a everyone was great! Great customer service!Miyaki R. | First Impressions
I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.Kimberly R. | First Impressions
The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.ALLYSON G. | Overall Experience
The employees who helped me were courteous and extremely helpful. Very pleased.jill c. | First Impressions
Very helpful and friendlyDelicia J. | First Impressions
Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.norma l. | Overall Experience
My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!DELONDA K. | Overall Experience
Great servicedavid s. | First Impressions
It was okay!!! We did have the elevator go out during our time.Steven C. | Overall Experience
Was billed for about 15.32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.Corey H. | First Impressions
The crew was nice and understanding.Shesaunthralyn S. | First Impressions
ThanksYves N. | Overall Experience
Will be using this facility for years to comeMonteze M. | Overall Experience
Super Customer ServiceRenee B. | First Impressions
Very professionalLeslie W. | First Impressions
Very good experience.MARA T. | Overall Experience
Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.Eileen H. | Reservation
10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I’m grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645patricia k. | Overall Experience
I always use Uhaul and have been satisfied with the service.arthurlon b. | Overall Experience
Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.Anna M. | Overall Experience
Staff at 820 facility very friendly and nicehelen j. | Overall Experience
Always excellent and courteous service at this location.Winfred W. | Reservation
Great service.Marjorie R. | Reservation
Great experience!TREEVA R. | Overall Experience
I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.Christian H. | Overall Experience
Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.LAVERN G. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!