Customer Reviews for U-Haul Moving & Storage of East McKinney

Rating:

1.0

They rented me a trailer, that was oily soiled, this was for a gun safe and they issued a trailer with no ramps.

Rating:

2.0

I honestly don’t think I’ll be back I moved out that storage 2 months ago in may, it’s June and I was charged 124.89 for a storage unit I don’t have.

Rating:

5.0

Such an easy and amazing experience. So smooth from start to finish.

Rating:

5.0

Location is always clean equipment is available consistently and management is always helpful and pleasant.

Rating:

5.0

My trailer was ready as reserved, and the staff were friendly and efficient during both rental and return.

Rating:

5.0

It was very easy to make an online reservation. The guy who was working the counter at pickup was very knowledgeable, courteous, and friendly and explained everything in detail. I will definitely go back to this particular U-Haul location for any future moving needs. I also forgot to mention the drop-off was fast and easy as well.

Rating:

5.0

Straight forward no hassle , equipment was ready for pick up!

Rating:

5.0

U-Haul people was kind and respect gave me very information

Rating:

5.0

Individual checking in trailer was very prompt and efficient.

Rating:

5.0

Very clean and very easy access for storage.

Rating:

5.0

I've heard horror stories about Uhaul over the years but never used them. I was pleasantly surprised. Ms. Donna Jackson at East Mckinney storage made my first experience a pleasure. She explained everything and answered all my questions like a pro. My move across country went smoothly and well within our schedule. Thanks Donna.

Rating:

5.0

I didn't even have to get out of the car before they had the trailer unhitched. Great service.

Rating:

4.0

The owner accommodated me by selling me a dolly at a discount price, but the systems need to be accurate on what locations have items.

Rating:

5.0

The customer service, specifically from Jackson, was excellent. He helped me work through the terrible situation I was put into. I was advised of a truck pickup change two days prior and when I showed up to the new location, the truck I reserved was not available. I took a truck size decrease to make my scheduled move work. I was not happy at all. Jackson facilitated my situation to a satisfactory resolution.

Rating:

5.0

Ease of dropping off trailer and finishing up transaction. Mark was very helpful and friendly

Rating:

5.0

System was down so took longer then anticipated. Donna made it right and all was well.

Rating:

5.0

The best service I recommend this place

Rating:

5.0

All of the staff was very friendly and professional. Jackie made sure we were taken care of.

Rating:

5.0

Donna is a joy to work with. She was helpful and informative.

Rating:

5.0

The staff and management (Jackie) are accommodating and supportive. They are extremely knowledgeable and ready to assist you with your questions, concerns or moving. Keep up the great work!!

Rating:

5.0

EXTREMELY GOOD CUSTOMER SERVICE AND VERY NICE!!! The GM at this location has a friendly demeanor and is quick on her feet. She is professional and helpful - there is no doubt she knows what she’s doing. Picking up the truck and trailer was an overall pleasant experience and we’d rent again at this location with zero qualms. Thank you so much!!!!!

Rating:

5.0

Satisfactory

Rating:

1.0

Over charged for fuel refill upon return. I went 21 miles. The truck averages 12.4 miles per gallon per the odometer. That’s less than 2 gallons of fuel use. I was charged for 5 gallons of fuel use. When I pushed back, the store employee was argumentative and demanded to see my photo proof. He tried to run my credit card for the charges without telling me the charges. He insisted that I pay, saying I can take the issue up with the corporate offices. DO NOT USE THE McKINNEY UHALL on US 380 at State Highway 5!

Rating:

5.0

The people at the shop and on the phone were professional and very helpful!

Rating:

1.0

The dollie I ordered and paid for was not in the truck. It took over an hour to get my truck at location. The app wasn't working at all. Worst moving experience ever.

Rating:

5.0

Donna at the front counter was awesome!

Rating:

5.0

Nothing

Rating:

5.0

Very good job

Rating:

5.0

I rented a 5x8 cargo trailer and it had the ramp door. This is so helpful to have on a trailer. I wish there was a way to specify that as an option when creating a rental.

Rating:

5.0

I use this location for all my U-Haul needs, I love it . The location is always clean and they make the paperwork fast and easy.

Rating:

2.0

Charged the wrong price quoted

Rating:

5.0

Great pwople

Rating:

5.0

Class act love dealing with this local pick up up in my old town

Rating:

5.0

Yes Jackie went above and beyond very grateful and appreciative of her service and time!! Milton was also awesome and crash 🤣 (crash inside joke) as well!! Would recommend her store to anyone. If they happen to see this message thank you guys again!

Rating:

5.0

Continue great customer service!

Rating:

5.0

Nothing all good

Rating:

5.0

Equipment is too old. It’s really hard to drive. Engine is not starting properly.

Rating:

3.0

Make sure the trailer is hooked properly before you allow customers to drive off

Rating:

5.0

Great customer service! Quick and easy pick up and drop off. Lots of options for Uhaul equipment and supplies for my move. Would definitely recommend this location!

Rating:

5.0

It was 7:30 in the morning and raining, personel were outside removing the trailer before I could open my car door. Excellent!

Rating:

4.0

Ther only problem I experienced, was when I tried to leave an item in the recycle area. I was told I could not leave it there. It would be helpful to have some kind of rules posted on what you can leave and what you cannot leave. Thanks

Rating:

4.0

door molding keep falling down Plus, I believe I left my tape measure and cable quick links in the truck at return. please message and i will return for pickup

Rating:

4.0

N/a

Rating:

5.0

Did well at checking me in and it was efficient.

Rating:

5.0

Left evening so did not interact with live person

Rating:

5.0

i think Jackie in the morning crew was so nice and helpful , such a nice and pleasant person. , I most def, think she is a great asset to your place in Mckinney, thanks David

Rating:

5.0

Thy Were Very Helpful And Professional. I Would Make This Location My Main Store

Rating:

5.0

Love the facilities and Staff are so helpful! Thank You!

Rating:

5.0

Great interaction from start to finish at both locations.

Rating:

5.0

All good

Rating:

5.0

Nothing everything was excellent thank you very much

Rating:

4.0

The internet wasn’t working. The process was exceptionally difficult because of this. Also lots of anxiety because of not being able to document before photos without website crashing and just not accepting anything.

Rating:

3.0

Had to return my truck using app. Only one person working and he was too busy to help me right away with return .

Rating:

5.0

Thank You! Used facility in 2023 moving to TX. Excellent service.

Rating:

1.0

Hunter was very helpful and tried everything to get me out and ready to go. Also a guy named Billy from a different location was there also very helpful. Meanwhile one of the other worker was being really short and definitely no help at all. If any more questions please email me!!!

Rating:

5.0

Donna is awesome, she was patient, knowledgeable, friendly, just everything I could have asked for!! Best storage experience ever!!

Rating:

5.0

Everyone was professional and very helpful.

Rating:

2.0

took about 25 minuets from walk in to leaving with equipment. That is with a reservation and only two customers in front of me. Turn in was very fast and smooth.

Rating:

4.0

Paid for trailer hook up, straps kept coming off over wheels during trip. Not mad just wanted to make sure location was aware.

Rating:

5.0

Great service.

Rating:

5.0

Great service!

Rating:

5.0

Funny story. We stopped by one day to grab something. One of the elevators was not working and the other didn’t want to open. So my daughter and I took the stairs. We couldn’t get in the 2nd floor door. So we went back downstairs and couldn’t get in the 1st floor door LOL. I guess we could have gone out the emergency exit but me being the cheapskate I am I didn’t want to pay the $50 fine. I called the office and told the guy we were locked in the stairwell because we couldn’t use the elevator. He said he would be right there. We waited. And waited. Then we heard him say I am coming. Hang tight or words to that effect but then we realised he was talking to the elevator. He thought we were in the elevator!!! We banged on the door and yelled. We could hear him in the distance yelling we will get you out etc etc. Then we heard the sirens. My daughter and I both said the F word at the same time. We yelled and yelled and banged on the door some more. Finally your dude came and opened the door. We were mortified. Apologized to all the firefighters trying to open the closed elevator and left. So. For future reference, would I have been fined for escaping through the door because we were locked in?

Rating:

3.0

Just seems to be a long wait time every time I happen to need something in the main office there… but it’s average compared to other locations.

Rating:

5.0

I really like this location & UHAUL overall. However, 1.39 per mile to me and other people I know that use UHAUL is somewhat high.

Rating:

5.0

Gas gauge was ohh. I went six miles and it showed I used a quarter tank of gas. I put in 2 gallons. It would have taken more

Rating:

1.0

They messed up my reservation, issued me faulty equipment, put my car on the tow dolly incorrectly almost resulting in catastrophic failure. Then, after all was said and done- they told me that THEIR MISTAKES were MY FAULT because I - and I QUOTE- "You must have not been paying attention."

Rating:

5.0

Overall they have great service! Just keep it up!

Rating:

5.0

Very efficiently set up and friendly, professional service!

Rating:

5.0

Super helpful and professional gentleman with the beard outside.

Rating:

1.0

Brooke has horrible customer service I would never rent a U-Haul from this location again

Rating:

2.0

My only issue was that when I entered the store to pickup my reserved truck, the clerk asked how she could help me. I responded with, yes I am pickup up a truck that I have a reservation for. She then rolled her eyes, made a frustrated sounds, and responded with ok.

Rating:

1.0

Very rude guy. He gets mad if questions are asked. Probably because he does not know much about customer service.

Rating:

5.0

Everything was Excellent

Rating:

4.0

More room for returns

Rating:

2.0

Truck alignment is off and was all over the road. Cargo door was locked and they didn’t provide the code to unlock. Water an hour on the phone trying to track down the code.

Rating:

5.0

Keep the good work up

Rating:

1.0

The older guy with the long beard was very rude and unpleasant to deal with, he did not speak, he did not help, he did not really do anything.

Rating:

5.0

Great customer service from Brook!

Rating:

5.0

I appreciate the staff being very professional and courteous.

Rating:

5.0

I appreciate you guys time and patience. Be blessed, thank you all for the wonderful experience.

Rating:

1.0

I would never recommend this location to anyone. Unprofessional. Rude and never answer the phone . Was over charged multiple times! Got stuck in the elevator and was told to get over it by one of the employees that decided to come out of the camera room when the paramedics arrived.

Rating:

1.0

Woman with short dark hair is a nasty piece of work. There are other Uhaul locations in McKinney that you can deal with that are better. Avoid these losers!

Rating:

1.0

Communication is nonexistent. I scheduled my move out and I still was being charged for a month after I moved out and received multiple late notices. No one answers the phone or responds to emails but they still want to send out demands for payment. Such a headache and wouldn’t use this location again.

Rating:

5.0

Great staff and great facility. Highly recommend. They stored our entire house contents for a year. No issues at all.

Rating:

5.0

I would definitely use this facility again.

Rating:

5.0

They always worked with me in my payment and there always nice

Rating:

3.0

The staff member that was there when I returned my key card was rude.

Rating:

5.0

The staff was extremely helpful and helped me get all of my wishlist items for a convenient unit. They were very pleasant and super happy to assist and answer all of my questions. Bad customer service seems to be the new norm but this Uhaul location exceeded my expectations. I will definitely use them again of needed and refer them to anyone needing services.

Rating:

5.0

Convenient and well maintained.

Rating:

5.0

I had no problems with the storage. Had it for 2yrs

Rating:

5.0

No complaints! They made it super easy to use their storage!

Rating:

5.0

Great people working very helpful

Rating:

5.0

Very professional and nice. Thanks!

Rating:

3.0

As I was returning my U-Haul equipment that I rented she yells at me and says that I’m not in the system I asked her is that my fault? The trailer is hooked up to my truck so obviously someone had to put it there. She was badgering me as if I had stolen it and then returned it because she couldn’t find it in the system. She had to get another employee to pull it up on the phone And found reservation …disheartening ! She needs better manners.. people skills, or maybe just work on her approach and manners… The way she came at me, what happened? it appear that U-Haul condoms this type of behavior…

Rating:

5.0

The office staff was very friendly and was able to answer all our questions.

Rating:

3.0

Upon move out, 6/3/24, I told the male clerk I moved out out & did he need to see the picture I took? He said “no.” Why did I receive an email on on 6/7/24 stating I was late on rent & was receiving a $15.00 late charge. This is unacceptable! The job was not completed. A simple task…close out the rental.

Rating:

5.0

Scott and his team were amazing at helping with any question that arose. I am full of questions and they answered each with positivity. I rented a U-Haul and storage from you guys and I will return if the opportunity arises. Thank you again you guys!

Rating:

5.0

The person helping me was Knowledgeable and helpful. Great experience!

Rating:

5.0

Fantastic, thank you. Awesome facility

Rating:

1.0

The person behind the desk was very rude and was laughing at us when we asked questions. His answer were all wrong and was not helpful at all. Very disrespectful to us..

Rating:

4.0

New employees seem to need more knowledge and training.

Rating:

5.0

Excellent storing experience. Thank you Uhaul!

Rating:

5.0

Each Associates I work was Very Polite, Friendly and Helpful

Rating:

4.0

All staff were EXCELLANT but one!!

Rating:

5.0

It’s a really nice and clean facility. You can drive into the building bay and they have convenient rolling carts to carry everything, huge elevators and clean restrooms! The only thing I had trouble with was when I ordered a truck and storage, I couldn’t access the truck rental online to do the self check in. But it really made no difference in the scheme of things. The people were really nice and it was a quick process

Rating:

1.0

Multiple items stolen from my lockers as we were moving in and out. Your security system is a totally joke. You need to fire the entire crew.

Rating:

1.0

U-Haul made our move in move out so easy. Thank you U-Haul and storage.

Rating:

5.0

Appreciate the customer service and professionalism…

Rating:

2.0

I was told two different stories about my refund. I never got to talk to the manager, the salespeople kept telling me that he’ll call me back. Never did. I hate this place, I’ll never do business with them again.

Rating:

2.0

We reserved a uhaul storage unit online through the online move in option. The website shows a Medium 10x10x10 interior unit available on the 2nd floor for $114.95/month. We completed the contract and then I received an email confirmation but it gave two unit #'s which I found to be strange. When I called, I was told that it is one unit it just has two doors. I thought.. hmm okay. We get to the unit to move in, to find they gave us two 5x10's instead of the 10x10 that we requested. This didnt work for us as we spent several hundred dollars on shelving to go inside the 10x10. When we brought this to their attention, we were told that the 10x10x10 is $165/month and we could transfer to that unit for that price. They refused to honor the signed contract based on the information the website is showing. We also informed them that the website is showing $114.95. The website has not been changed so it is still reflecting a price that is incorrect. Other people will also be mislead by this. The service was sub par.

Rating:

4.0

Would like a refund of my month's rent I paid for this whole month.

Rating:

5.0

Very pleasant to deal with and very helpful and professional. Enjoyed the experience and the interaction with the staff.

Rating:

5.0

Safe …. Convenient Access…. Great Price…. Thank You

Rating:

1.0

I had placed my reservation online from home and went to go access my unit at the address provided, and one older nice gentleman told me that it was actually up the street. Not a big deal, so I continue up the street and I put in through the access gate and drive and drive and don’t see any units that even come close to my unit number. They have this blue office building that I assumed was like the “main” building for that area but the entrance door was locked. We drive back and I’m explaining to the younger guy with sunglasses on at his desk that there is NOT a unit with my number over in that area. He assures me it is but can’t give me an exact answer on where. We go back up the street and the young guy is there and he goes and opens this white back door tucked away in the back and reveals that the “storage” is just this poorly made wood shack that I’m expected to think is worth the amount I paid. I expected to have like…. A normal U-Haul unit…. This was beyond words. Very creepy and just overall ignorant/false advertising. The young guy had such a smug personality, it just ruined my perception of the company. This location seriously needs to be audited by a district leader.

Rating:

5.0

We were happy with our experience and we were confident that our things were safe! Thank You 🙏🏾

Rating:

5.0

Only thing that caught me by surprise was the amount of roaches I found when we were moving out of my unit. Everyone was more than helpful.

Rating:

5.0

Madison was phenomenal in helping. Super friendly and easy to do business with.

Rating:

5.0

Wonderful Service

Rating:

5.0

I thought Richard had been paying for my storage I’m so sorry I didn’t know is my stuff gone

Rating:

5.0

Scott the property manager was excellent

Rating:

5.0

The staff was informative and courteous at both locations. Thank you for helping me make a smooth transition.

Rating:

5.0

Only complaint was the key was not in my unit, but wasn't no trouble & asking for one

Rating:

5.0

Great facility and staff.

Rating:

2.0

Based in the last few years I've rented from this location: .rat droppings in my unit . The guy in the front office is very rude. I had to escalate an issue with online payments just so I wouldn't keep getting charged late fees since I no longer live in the area. .my move out date says 8.9.23, but that's wrong i spoke to a lady on 7.1.23 and informed her that I would no longer be renting from them since my items in the unit smell like smoke because there were people living in the unit next to mine. She never updated my account for close.

Rating:

5.0

For accuracy This survey states move out date as 8.2.23, I moved out 7.9.23. My only complaint is I was in 1190 and the light wouldn’t stay on while I am in the storage, the timer would shut off every 5 minutes and there was no motion detector close to my unit so I would have to walk in the dark the long length of the hallway or try to use my cell phone flashlight. This was very dangerous as much as it was inconvenient, mainly if someone were in the facility to harm me and knew there was no motion sensor on that side. I do want to commend the employees for their prompt, gracious and knowledgeable attitudes toward me as a customer . This was a tremendously overwhelming time for me and their kindness and strength, their servants hearts made all the difference. Madison was my rock, courteous, a true team leader and genuinely passionate person when it came to representing U-haul and its products! I have always had great faith in U-haul and its products including the fleet you offer to assist with moves, your manageable prices and your call center support team. Keep it p U-haul you always impress me!!!

Rating:

5.0

Never thought this process would be so easy!

Rating:

5.0

I will ONLY rent at this U-haul.

Rating:

5.0

Amazing!

Rating:

5.0

The best U-Haul in town! Scott, Madison and Mason are the best!!

Rating:

5.0

Excellent customer service

Rating:

5.0

Very, very helpful and friendly staff.

Rating:

5.0

All the staff at all times we were present were very helpful

Rating:

5.0

The best UHaul service and facility I have ever experienced. Wow what a great place to do business with.

Rating:

5.0

Y’all are amazing people. Thanks!!

Rating:

5.0

Beautiful facilities! Katelyn and staff were ever so helpful! Always! Thank You

Rating:

3.0

Other individuals surrounding my storage unit were very messy and when I came on my last day the entire hallway was spilled out with a storage unit open and that person's possessions all over the floor.

Rating:

5.0

I was treated like I was family. I had been thru a rough move and recent surgery and at times was vague; but I was reassured and treated with patience and dignity. I luv your people!!

Rating:

5.0

Katelyn and Mark were very helpful, profesional and patient. I had a lot of questions and they didn’t rush me. I would recommend this facility based on my interaction with them.

Rating:

5.0

The facility was clean new staff was timely helpful experience was grate and I have received a great welcoming and will use this service agin in my future needs thank you U HAUL

Rating:

5.0

The sensor light kept going out as I unpacking and organizing and it was a bit hot, but customer service reps Scott and Lavoon were exceptional.

Rating:

4.0

Front desk girl was great. But place need more employees

Rating:

5.0

Scott, the manager, was very knowledgeable, kind and helpful. I appreciate the time he took assisting me and my family.

Rating:

5.0

Staff was informative. I was able to get climate controlled storage with ground floor access within my budget. I love that I was in and out and unloaded within 30mn. Love access to dollies too.

Rating:

5.0

Levon was extremely helpful, was a pleasure to is work with!!!?

Rating:

5.0

Lavonn Elcock was very helpful to assisting us. I recommend others to choose this facility for his excellent customer service that was provided. The manager was very friendly and nice too!

Rating:

5.0

Great customer service and facility is very clean.

Rating:

5.0

Joseph was very accommodating, professional, and, personable.

Rating:

4.0

No issues, everything went smoothly and facility is what you would expect from a newer storage place. I would recommend building onto your app though. Possible allowing the use of Bluetooth or NFC to access gates and or check in/out. Just a small feature that makes public storage slightly more pleasant to store at. Typing in a code is a bit outdated but wouldn’t keep me from using U-Haul, just increase user experience.

Rating:

5.0

They are resly helpful

Rating:

5.0

The lady who sold us the unit was very good to us.

Rating:

5.0

Staff are Very friendly and helpful. Facility is well maintained and easily accessible.

Rating:

4.0

Friendly, helpful staff. They were having some issues with the key pad code but they resolved it.

Rating:

5.0

Everything was as it should be. I have always been satisfied with u-haul.

Rating:

5.0

Mrs. UHaul was great and knowledgeable And professional great addition to your team👍

Rating:

5.0

Thanks you all for have me

Rating:

5.0

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

Rating:

5.0

David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.

Rating:

5.0

Manager was very helpful

Rating:

5.0

Awesome staff and experience!!!

Rating:

5.0

Thanx for the service.

Rating:

5.0

David Walton is the true MVP! :D

Rating:

5.0

I was pleasantly surprised by the service we received while ‘moving in’ for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn’t know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

Rating:

5.0

David is awesome

Rating:

5.0

All of the people who attended me were awesome and helpfull

Rating:

5.0

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Rating:

5.0

Dustin outstanding employee. He has up most customer service