The manager at this facility (David) was very unprofessional and clearly has very little experience dealing with people. I personally will never use U-haul again, this experience moved us to just go ahead a purchase a company truck. If you are forced to use this location, be sure to video the vehicle before, during and after your usage to protect yourself. If you're 20 minutes late, you will be at least threatened with a late fee. You will be asked via text message to verify the exterior condition of the truck before you drive away, be very sure to also take many many interior pics, if there's a blemish you didn't think to point out, this location will try to muscle you into paying to have it fixed. Best advise, avoid this location.
CHRIS C.Customer Reviews for U-Haul Moving & Storage of East McKinney
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not change the pick up location the day before.
Roger F.Nothing
JUANTIA T.Manager was extremely friendly and helpful. Seemed to be running a lot of different directions, but still took time to help me hook up the trailer and test the lights. Fabulous customer service. I highly recommend this location. They are not all this well run.
THOMAS K.The pick up was AWFUL!!!! The online check-in needs major improvement. It was supposed to be faster…took me almost 40 minutes from start to finish and I was able to pull off in the truck. The truck itself was awesome!!!
pierre M.Good customer service!
ESMERALDA S.My trucks wiper blades are due to be replaced
Roland M.Great service, friendly staff.
CASEY S.Location was closed at 10 am on a monday. I was then charged for an extra day, as they didn't process my return (completed online) until after 2pm. Unacceptable.
Will H.David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.
Daryl R. | Overall ExperienceVery friendly and helpful. Will use this location again.
William H.David and Dylan were very friendly, informative and professional, I would gladly recommend their U-Haul location to any and everyone.
BRENDA H.The two agents in the office area were very rude and made me feel very, very uncomfortable. I was overcharged for gas but I don't want to call and speak with them to dispute because they made me so uncomfortable. I have rented from UHAUL for years and years and have never felt the way I felt today at this particular location. I will never go back there.
CHERISH E.Dylan and David is really good in service , I bring my electric forklift and I am afraid we might not be able to use , they bring me to the truck and test it ! Make sure I don't pay money But can not use , also even they are very busy , still trying to accommodate each client , they ate really good !
HSIN YUAN W.Nothing, great service
JEFFREY S.Manager was very helpful
Tony D. | First ImpressionsGreat service! Highly recommend this location
LUIS D.Great customer service and responsiveness .. start to finish !!
BC R.I am very pleased with the fantastic customer service that David from the pick up location gave me. Whenever I call the location and for some reason I'm not able to speak with anyone, David manages to call me back to assist me, which I thought was very caring of him . He listened to my needs and gave the best answer he could and I was always satisfied. I wish every business had someone like David working for them. David you rock!
LINDA T.Very professional and friendly team. Quick to assist, provide the service and product that I needed.
Anita F.Excellent experience at this location. David and Dylan were both very friendly and knowledgeable and were a please to work with. I will definitely use this location again and would highly recommend to others.
RICHARD L.All good
BILL L.Continue with the construction of the new facility. This is a great location with great staff. David is a great manager for this store.
DARYL R.The manager is awesome and very accommodating! I wish. He was the manager of my Arlington location (,or yall didn't charge by the mile) cause id go to his location every time!! Ty soo much. For working with me david!
YVONNE E.Thanks for the friendly service and clean well-maintained equipment rental. It was super easy to rent the U-Haul equipment and easy return service after hours. I would definitely recommend utilizing this U-Haul service on University right off of 380. Thanks from Mr. Compton
charles C.I was charged $76 when I checked out, having told the gentleman that I would be traveling 60-120 mi in the truck depending on if it takes one or 2 trips. I now see 2 charges on my card for $276.94 and $205.82. I have been on hold for an hour straight with no one answering the customer service line.
ALICIA CATHERINE S.The guy who took care of me was great. Even went way out of his way to throw away some trash for me.
EDGAR O.Awesome staff and experience!!!
DANNY N. | First ImpressionsGreat service. Helpful. All equipment was installed for us and ready to go.
Thomas L.I failed to get the gentleman's name that helped us get a vehicle. We were in an accident close by, needed to unload my truck so it could be towed and stored until insurance processing. He stayed a few minutes after closing to help us out. Outstanding customer service. We were able to get a vehicle that we could return near our home 50 miles away.
William M.Very kind in that I do not speak English they helped me with the team that we needed a new client THANK YOU very much
Fidel M.The furniture pads we rented were dusty and sandy which resulted in dust all over our floors after using. Should have been cleaned before using.
julie M.I still haven't received my final statement by email. I received the contract and estimated charges quickly but it has now been more than 24 hours and I have not received the final charge receipt.
KEVIN S.Have more than 1 employee on hand to get things done
karen P.Both employees I dealt with were polite, fast, and provide perfect service.
JEFFREY T.David was fantastic to work for.
MICHAEL S.The employee was very friendly and appreciated my business. Great enthusiasm!!!
ROBERT L.I enjoyed using this uhaul outlet. Had fun and got things done!
LAURIE B.right tail light did not work properly. There seemed to be an issue with the tires
JERRY S.I was given a faulty auto transport and was unable to use it during my relocation. Also, the radio in the U-Haul truck didn't work.
Philomeno L.Picking up was a pain. I had to cancel my original reservation and create a new one.
Kristin S.Truck was dirty in the cab. Locks were broken in both doors which left me with the feeling the truck was not safe to leave. The website said the store would be open at 8:30. But they did not open until 9:00. This caused me to have a crew waiting for 30 minutes “on the clockâ€. I-haul should reimburse for this cost. The email sent to me did not have information concerning pick up of the keys from a a lock box. Again, this information would have allowed us to start earlier and avoid the Texas heat. Overall, U-Haul did a very poor job of communication which added to my cost and added additional stress to an already busy day. If U-Haul would like to discuss, I can be reached at 903.824.4395
DENNIS R.Nothing really to improve. I want to say that I was impressed with the quality of the car hauler that I rented. The tires were new, the trailer was in great shape and it was easy to use. Thank you. Cliff
Clifford S.Staff was very friendly, helpful, and very efficient at getting the paperwork completed so that we got on our way as quickly as possible. By far the best Uhaul experience we habe had! Thank you!
Andreas G.No idea where to drop off the auto transport. No instructions. Customer support did not help. We drove to another location and had to ask where to drop it off. Very uncoordinated and was not a pleasant experience.
Joseph C.There were no instructions on where to leave the vehicle. Phone number of the store redirected to general customer support and they have no knowledge of the location or where to drop off the vehicle.
Joseph C.#1 David Walton the general manager at the 1400 Mcdonald location in Mckinney, is the only person you want to do business with. In this area and when I mean this area. I mean every single location between Plano, Princeton, Anna, other Mckinney locations and more. I have had to make 15 different reservations through what the online/mobile way which is like the only way to due business and its a complete failure! LET YOU CEO, PRESIDENT, EXECUTIVE ANYONE IN YOUR COMPANY WATCH ME AS A CUSTOMER DO A RESERVATION SO I CAN PROVE YOUR LOSING MORE MONEY THEN YOUR MAKING AND CAUSING ALOT OF EMOTIONAL DISTRESS TO YOUR CUSTOMERS. I OFFICALLY WILL NEVER USE UHAUL AGAIN (UNLESS WITH DAVID WALTON!) SO in other words I will never do business with uhaul unless it's directly with the best general manager you have have David Walton which should be in a higher position im very confident he would exceed yours and the customers expectations and experiences. Im appalled by uhual. After 10 days of dealing with a Uhaul I though I had it all figured out yesterday but NO UHAUL made my reservation to pick it up in person from a location with no people and since I completed the online check in I could modify how I picked up the truck. It happened to 2 other customers at the same exact time. I decided to live I stopped by talked with David Walton and he took so much stress and worry off my shoulders. He was a complete blessing to my family and im more then positive if since uhaul don't care about their customers im sure you don't care about David and undervalue and under appreciate him. When HE IS WHAT YOUR COMPANY NEEDS TO HELP YOU IMPROVE. Again im 100% willing to allow uhaul as a company watch me as a valuable customer try to do business with Uhaul. I'm sure once you did you would make the improvements needed to represent such a large company. MR. DAVID IF YOU SEE THIS WHICH I HOPE YOU REALLY DO. I COULD NEVER THANK YOU ENOUGH SIR YOU AN AMAZING HUMAN, AMAZING MANAGER WITH THE COMPASSION AND UNDERSTANDING HOW TO HELP A FRUSTRATED CUSTOMER. ID LIVE TO HEAR FROM UHAUL SO IT WILL SAVE ME THE TIME OF REACHING OUT TO CORPORATE BECAUSE THE TIME IVE SPENT DEALING WITH THIS I WANT THIS RESOLVED TO HELP OTHER CUSTOMERS.
KYLE S.Excellent experience with young man that helped me at 10 and and same person helped me at 2pm Monday 24th of May
rebeca M.Excellent service from the nice young man that was working yesterday morning.... I should have gotten his name... I went a little after 10 am May 24th... he had several customers and he was having issues with the payment system... once it was my turn he was polite and helpful... later around 2 pm I returned to pick up an AT at 2pm... I am very grateful the same young man (blond dark hair) was there and went above and beyond to be helpful... I just want to mention another young man (employee) with black hair was there that didn't seem to be having a good day... so I am very glad I was attended by same employee in that afternoon as in the morning.... I wish I would have gotten his name... Thank you
rebeca M.Trailer was clean and appeared to be well kept, but it did not pull well at all.
Jeff M.This location always goes above and beyond to accommodate, always a positive experience here thanks to Dave and his crew
KYLE D.staff was friendly and knew their stuff
HECTOR R.Service was great. The guys have great customer service. It will use this place of business again. Thank you.
KATHERINE M.David Walton at the McKinney office is very helpful and will go out of the way to make sure you are satisfied.
STANLEY EDWIN C.More available trailers, etc.
JOE C.Thanx for the service.
charlie w. | Overall ExperienceDavid Walton is the true MVP! :D
Rebecca M. | Overall ExperienceI was pleasantly surprised by the service we received while ‘moving in’ for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn’t know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!
RYAN D. | First ImpressionsDavid is awesome
MICHAEL B. | First ImpressionsGreat staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.
Deirdre D. | First ImpressionsPerfect service. Thanx Dustin and his staff for the courteous they extendes
charlie w. | First Impressions