Customer Reviews for U-Haul Moving & Storage of East McKinney

General manager and associate were excellent.

While very close to our house, getting into the facility after hours is next to impossible. It's gated, so we had to wait for someone accessing the storage to let us in. There were no directions on late check in. The employee did not mention to us how they close at 1:00 on Saturdays and the emergency contact number's voicemail box was full. Very stressful return process.

Always great service by Dustin

I enjoyed the hospitality and a new van for my trip. Everything was great and leaving the car after hours was not a hustle. Great family

I was charged for two days but omly had the Uhaul for one day.

Friendly professional people! Great!

The console was dirty and the passenger seat had dog/cat hair

charged an outrageous amount for being 3 hrs late. Also, charged $25 because they said they had to clean the van. The van was clean when we dropped it off. Never using them again.

Great experience!

Manaher cool as hell and smooth service .. 10starts for him

Thank you !

Great customer service! Dustin and Nicolet are very helpful!! 5 stars!!

Excellent customer service!! Very professional staff!!

The photos provided for our rental vehicle did not match the van, with regards to key retrieval; it told us to open a lock that wasn't there. We had to spend 20 minutes on hold outside the office and finally reached someone who ran the keys out to us. Upon return, same issue; told us to return keys to the lock box on the vehicle. We had to again wait on hold, finally gave up, and returned the keys to key return on the other side of the building. No huge issue, but very inconvenient at drop-off and pick-up with no one available to speak with and incorrect information provided.

These guys were phenomenal. Really made moving an enjoyable experience. Thank you!

Thank you!

wish all u-haul locations had managers as good as that guy

I had a great experience with this store. Both the check-in and check-out was smooth. The workers here are professional and simply good people. Keep it up guys!

N/A ... both reps were outstanding, patient, informative, and understanding. Great experience here especially seeing as how my initial reservation experience at a different location turned out to be a disaster.

I did not get the equipment I reserved. I had to call the customer service department 3 different times when picking up my equipment. I was HUNG UP ON the first time by the rep. Finally I got a decent rep who got me into another truck (Smaller than I had reserved) and I was told I would be given a $50 reservation guarantee credit. I didn't get this and was charged full price. Also I was charged for equipment I did not use.

When we brought trailer back to the location as requested there was no one there. We called and was on hold for over 30 minutes. With no instructions what to do we left trailer on side street with other trucks and contacted the location we rented from. Evidently we got a lady from the call center and she said she would have the Mcdonald St. people call us. Did not get a call back so I called the location in New Braunfels and he said he would take care of it and call me to let me know everything was okay. Still haven't got a call but an email receipt. You need a better return policy with better instructions. I was worried that the trailer would get stolen on the street.

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

The gas gauge is not precise enough to be accurate. In my opinion the gas gauge read 5/8 when I dropped it off. The receipt that I was sent showed it was just under 5/8 so I was charged $5.52 for fuel. I disagree with this subjective measurement. I am also turning this in with 109 miles less that what I was charged for so not only do I feel like I met the gas requirement, I also used less miles.

check in and out was quick. Only I wasn't called as promised the day before pick up

Poor signage, extremely disorganized interior.

Great fast service

Thank you soo much for all of your assistance and for helping us make such a big transition. You made everything easier for us!

They double charge me now they don't answer their phones.. poor customer service.. will call corporate

Dustin outstanding employee. He has up most customer service

Over the top customer service!

This couple are delightful. They go above and beyond and I would not consider any other location. You make uhaul look good.

what I can't understand is why the cost was THREE TIMES as expensive to go from Gouverneur, New York to McKinney, Texas as it would have been to go from McKinney, Texas to Gouverneur, New York with the same trailer!

They didnt tell me the u-haul vehicle was parked around back. I had to contact customer service.

Manager was very nice and extremely helpful. Even set up a storage unit for me at another location. I would definitely recommend this place.

Very helpful

Dustin was very helpful and was great to work with. Will definitely recommend this location.

Excellent service- thanks!

Dustin and staff are great to work with. I appreciate them working with me!

Very personable staff, extremely helpful in making sure truck was properly setup with no extra fees charged. I was very impressed with the service and will be using this location for all future rentals.

Friendly service. Process was simple and easy.

Excellent staff!!!

Perfect service. Thanx Dustin and his staff for the courteous they extendes

This was the fast, convenient and and a price - will definitely do it again

I dropped off a tow dolly as agreed at the drop off location on the contract one day before it was due. The dealer was closed on a sunday so I did the online check in like I was instructed to do. I was then charged $20 extra dollars for an after hours drop off...what a bullshit charge. I wasnt told that I'd be charged for returning the equipment on a day the dealer was closed. Seems very underhanded to me.

Initially, I was told to drop the truck at Churchill Direct. I got there and was told he was full and could not accept the truck and sent me to a different location. At that location, the lady was very nice but confused about why I was dropping the truck there. She did call for help, like I wish the lady at the pick up location had done. That's when we discovered the truck had never been dispatched to me in the first place! It took a while for them to figure everything out. Overall, it was a really bad experience all around. The furniture pads were wet and stunk like a dead animal. A few of them were unusable because of how wet they were. I don't think I could use again or recommend uhaul to anyone.

Excellent customer service and good trailer.

Great people here, extremely helpful and willing to go above and beyond. Edie was excellent.

Very good customer service by the staff led by the general manager Dustin. Keep it up.

Dustin and team are excellent. I'll be a repeat customer.

Staff needs to explain and give directions to the vacant lot the trucks are located at. The trucks are not parked at this address. The trucks are on a different street.

The entrance to the location I used is not well marked. It's easy to drive by and miss it.

Awesome customer service. Just a weird location for parking

Dustin and his new team members provide excellent customer service!

Excellent service. We had a reservation at another location and upon arriving to pick up, an employee was unable to get into the building, so he sent us to this location and said our contract would be honored. Manager was on duty and was what I wish most managers everywhere else would be! We were even given a larger truck because they did not have the 17' on site, and the price for the 17' was honored. If we ever need another rental, will definitely go to this location.

When I arrived to get a truck I was told this location doesn't have pickups??? I was then told that I could get a box truck but the employee didn't know how to put it in the system. After waiting 25mins he finally figured it out in-between his capping breaks while talking to another employee. I was then given the price and the keys and told to go find the truck. before leaving I was told well we really need this truck back so try and make it quick? I brought the truck back within an hour and when I received my bill I was double charged for extra miles that I didn't put on the truck. When calling to dispute I was told that it was my fault for not taking a picture of the odometer before leaving the lot? but it would have been impossible for me to go the amount of miles I was billed in the less than 45mins I had the truck. worst customer service ever and I will never do business with them again.

Manager was VERY customer focused

I always have a very good experience at U-Haul. I picked the trailer up in Texas and brought it home to Florida both offices we're great. It's the way to haul stuff!

Great job

McKenzie was great! Awesome customer service. Thank you!

No USB port and mpg was 5, not 20

Great location!

Dustin, Troy and this locations Team are always friendly, and provide the highest of customer service. Great job Team!

They didn't have a dolly available but otherwise pretty good service.

Put in elevators, repair pot holes in trailer staging area.

It was confusing how to drop off. Open parking lot separate from storage facility. Service was great