Customer Reviews for U-Haul Moving & Storage of East McKinney

503 reviews

345 E University Dr   McKinney, TX 75071

(972) 548-5035

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(972) 548-5035

345 E University Dr
McKinney, TX 75071

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Staff are Very friendly and helpful. Facility is well maintained and easily accessible.

TERESA B.  |  First Impressions 
Rating:
5.0

The young man who waited on me, was professional, courteous, and efficient. I was in an out in less than 15 minutes. Great job, young man!

Kent H. 
Rating:
5.0

Great great guys working the front desk!!!! Very personable and helpful!

DEBRA L. 
Rating:
5.0

Special thanks to the gentleman checking in the vehicles between 5-5:30. He was VERY kind and accommodating (even though the store was already closed) while I waited for my ride who was detained in traffic.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

JALINDA B.  |  First Impressions 
Rating:
5.0

Nothing! Y'all were absolutely amazing and went above and beyond. I usually don't leave reviews, but i was pleased with this experience that i had to say something. Your facility manager was so sweet and pleasant and she made sure that i had everything that i needed without being pushy. I don't mind driving further just to rent from this location again.

ALISTA E. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

Mallory S. 
Rating:
5.0

Customer did not leave a comment.

Jordan M. 
Rating:
5.0

I was really upset that the moving blanket and dolly were in the way of space I could use to move with. I had to cut the ties and move those items to utilize that space even though I did not use the items. I believe that the items should be optional to have in the truck.

Brian C. 
Rating:
5.0

Very friendly and helpful person

Billy G. 
Rating:
4.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
4.0

Friendly, helpful staff. They were having some issues with the key pad code but they resolved it.

CINDI W.  |  First Impressions 
Rating:
4.0

Sende provided us with great customer service! Renting a moving truck went smoothly and fast!

Rafeael H. 
Rating:
4.0

Had to change the return location 3 times due to the inadequate recommendation. The entire process was horrendous and stressful.

Sonya K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

Customer did not leave a comment.

GerardoA C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Great service by the manger went out of his way to make sure I had everything I needed

Jeremy I. 
Rating:
5.0

Customer rep that checked me in was awesome. Went out of his way to ensure my satisfaction.

William K. 
Rating:
5.0

Customer did not leave a comment.

Hap B. 
Rating:
5.0

I was able to drop off truck after hours and there was enough signage on how to return truck after hours which was very helpful.

Ismael R. 
Rating:
5.0

Customer did not leave a comment.

Ismael R. 
Rating:
2.0

I was charged more than expected. I was told someone would contact me but no one ever did.

Ashley B. 
Rating:
5.0

Everything was as it should be. I have always been satisfied with u-haul.

James M.  |  First Impressions 
Rating:
5.0

Cut your rates (although we know that's not economically viable, lol)

James M. 
Rating:
5.0

Cindy was wonderful to work with when I picked up my trailer. The young man who was there when returning the uhaul was just as nice to work with.

Xan K. 
Rating:
5.0

Hwy 5, McDonald' and 380 location.

Johnnie M. 
Rating:
5.0

Customer did not leave a comment.

Kayla H. 
Rating:
5.0

Lavonne is awesome

Stewart R. 
Rating:
1.0

Yo some damn crooks and some scam artist trying to charge me $300 saying there's damages you guys are some damn scam artist I can't stand you people that's why I cannot stand people because they always trying to make extra money off a bitch

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

Delneco G. 
Rating:
3.0

Customer did not leave a comment.

Rich B. 
Rating:
5.0

Lavonn was very nice to work with

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
4.0

The lady working was professional, smart, friendly, & simply amazing. However, the system she had to use wasn't working and seemed very inefficient. To no fault of her own, she had a long line of customers behind me. I know it cost money, but an updated system would help her manage much more efficiently.

Gerald P. 
Rating:
1.0

Customer did not leave a comment.

Timothy V.  |  Overall Experience 
Rating:
5.0

The staff was kind and courteous everything they were doing seem to be up to standard. Nothing I would do except keep them up-to-date on training and customer service

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

Deirdre D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Mrs. UHaul was great and knowledgeable And professional great addition to your team👍

NAPOLEON J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammed F. 
Rating:
5.0

Bree was awesome, personable, and, professional.

CECILIA B. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
5.0

The truck was in good shape and the front desk was very helpful

Amilia L. 
Rating:
1.0

The computer was down line.si she said to to give my info .cc.license etc..at store..Cindy was alone and arguing with customer before me.he name was Mr lyfird.they went back n forth for over hr .when asked if they're was anything I could do to help out .speed up process she told me to wait your turn..couple times.rand asked me to move my truck even though it wasn't in the way.reservation for 3:00 I running late cause Dr app.4:00 .didn't get my rental till 6:08 .2hr waiting on trailer.and the customer she was arguing with come find out she had the truck he needed the whole time .after telling him 12 times she did not.i felt sorry for her and him.but disappointed in having to wait 2hrs and was in quite a bit if pain cause just had leg surgery.wk ago.she did t care ..she was rude to both us.and finally help came in and she in the middle pass me to him..rest was unpleasant ordeal I don't bckmplaun much cause I to an in service business.but that was way to much .hassle

Ronnie H. 
Rating:
3.0

Cost more than what it was supposed to but the experience was OK I got what I needed to get done done and the vehicle back thank you

Robin A. 
Rating:
5.0

They only had 1 person working on a busy Saturday morning. When asked, the person said it was always super busy this time of year. Please bring on additional staff, there was a line of 8 people waiting to pick up vehicles and the 1 worker kept having to leave the office to do the initial vehicle walk-around. It was totally inefficient and not a good situation.

Thad S. 
Rating:
4.0

Gas mileage in the big truck wasn't the best and truck was a little old & outdated.

Chase W. 
Rating:
4.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Great customer service

Sara G. 
Rating:
5.0

Excellent customer service

Steve V. 
Rating:
5.0

After a 900 mile trip, staff greeted us with a smile, great attitude & made drop off an absolutely painless experience. THANK YOU for being so kind and helpful.

Marisol L. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
4.0

good service. sometimes a bit distracted because one attendant handling multiple customers. All in all just fine and friendly though. Brake light on truck kept coming on so maybe it needs checking.

david S. 
Rating:
2.0

Had to wait over 2 hrs to pick up my rental - it was scheduled for pickup at 9:30am - due to system problems and the location being understaffed - there was 1 person trying to service eight customers that morning - I couldn't pick up my rental until about 11:30am…

Dimitrios P. 
Rating:
2.0

The young lady was doing an excellent job. Your IT systems were not working correctly causing a busy Saturday. I reserved and checked in early. I was still there 2 hours to pick up a trailer. It is a small office and hard to say if it was understaffed due to the IT issues. She said it happens every weekend. Seems more a corporate issue than anything.

Mark H. 
Rating:
1.0

I was promised a truck for 8am and hired movers through uhaul to help load the truck. The movers/help showed up on time at 9am but my truck was rescheduled for 10am. I did not get back to the house until 11:30am so the movers did not get to load until that time. The movers still charged me from 9am. When I showed up at 10am to pick up my uhaul truck, they issued me a truck with no A/C. I had to swap it out for a different one which was very time consuming. This was the worst experience to say the least.

tou L. 
Rating:
1.0

Customer did not leave a comment.

jany M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The personnel were very accommodating. However, the interior of the cab was filthy with broken a broken sunshade that fell into my lap when we started up. The "TEN" truck we rented drove nicely to our destination and back to the rental place.

Sarah A. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
3.0

They seem to be doing the best they can with the space they have. Very crowded. However, it does appear that they are building a new site that appears to be top notch. The people were super friendly and helpful.

David M. 
Rating:
3.0

My experience was TERRIBLE - I had a 1st reservation at a different location and when I got there, the truck was dead. Their agent didn't have any other trucks so she booked me a truck at this McDonald St location. The online check-in process is ridiculous - why in the world would you think it's reasonable to ask people to list friends and coworkers/bosses so that you can call and verify them? That's super awkward for everyone involved. Because of this, I had to check-in in person and this took forever. By the time I actually got in my truck and drove away, I had already lost 2 hours from the day (this includes the issue with my first truck). Then, the truck's AC was fine on the highway but would blow hot air in traffic or when idling - NOT fun in Texas 105 degree heat!

Donald H. 
Rating:
3.0

I reserved two dollies well in advance and when I got there they did not have any at all. It made my move much more difficult

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Prasanth J. 
Rating:
5.0

Everything was very good. My only complaint is I wasn't told of the extra charge for an after hours delivery. It was only after reading the very fine print that I was aware of the extra charge. Also when I got the truck I was told it had 1/8th of a tank, and an incentive to bring it back at a quarter to get reimbursed some extra money, which was very helpful. However my truck did not have an 1/8th of a tank. My truck was on E, and the gas light was on when I got it. Not a huge deal but kind of an extra step I had to take to make sure I wasn't stranded a mile from the Uhaul location. All around good service though. But tell people you're charging them quite a bit extra for a late drop, and check those gas needles a little better. Had I known of the late drop charge I wouldn't have brought the truck back with 1/4th of a tank. Because the extra charge made my reimbursement nearly redundant. But still. 5 stars

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Javi C. 
Rating:
5.0

Customer did not leave a comment.

Max W. 
Rating:
3.0

Truck was dirty and smelled like cigarettes. Other than the smell the interior was satisfactory. It's a small location and difficult to enter or leave do to street traffic. Entrance not well marked. Staff seemed knowledgeable and friendly. However I'm still waiting for my deposit to be refunded. 36 hours and funds still not returned to my account. Been a customer of Uhaul for years and rented vehicles multiple times. I can't get a straight answer why the funds are still being held.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
3.0

Ask how long they need the truck instead of giving only 4 hours to return a truck. My drive was 50 minutes each way, so it was impossible to drive, load and drop off at my new location in 4 hours. I had to put my stuff in my daughters garage that was one street over from where I moved from and will need to plan another day to pick it up.

Ravena B. 
Rating:
4.0

Customer did not leave a comment.

patricia r.  |  Overall Experience 
Rating:
5.0

Thank you for your help and service. I had a flat on the trailer in the middle of no where and the service people showed up with a fresh tire and wheel ready to install. Took about 90 minutes for the service overall.

LOYDE R. 
Rating:
5.0

Excellent service

Michael S. 
Rating:
4.0

Location was closed on sunday. I had to park the truck on the side street of the building next to other uhaul trucks which was far from the drop box for keys. Had to make multiple trips to and from the front of the office area.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

CORY A. 
Rating:
5.0

Continue to let Cindy do this, she was so amazing and helpful.

Jesse W. 
Rating:
3.0

Try to have all tires maintained (I had to drive with a spare, therefore the maintenance for tire indicator light was on entire time of rental which meant if o e of the other tires malfunctioned, I wouldn't know. Also, besides the charge I was expecting, I have an additional charge of almost $16 that I'm unaware of WHY & I need an explanation.

Renee C. 
Rating:
5.0

Everything went smoothly. Trucks are a little old, but I needed a truck and the truck helped me get the job done.

Michael S. 
Rating:
1.0

I was promised a $10.00 deal on blankets and a dolly. I was subsequently charged an additional $2.00 as the charges were split. It's not the $2.00, it's the brealing of the promise.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

KI JOONG A. 
Rating:
5.0

Customer did not leave a comment.

Ismail E. 
Rating:
5.0

Customer did not leave a comment.

KYLE W. 
Rating:
5.0

David, is so friendly and polite just a great guy that you want to do business with I would drive out of my way just to rent from him

BRUCE W. 
Rating:
5.0

Great staff

Erich W. 
Rating:
5.0

This was the best customer experience with U-Haul that I've ever had. I'll definitely use this dealer again, and will recommend them to others.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
3.0

The truck had bad steering, seemed like transmission was about to go out, and provided an extremely bumpy ride.

KYLE W. 
Rating:
5.0

N/a

ANTHONY A. 
Rating:
5.0

Quick intake and clean inside and out.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Betsy N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Signage directing customers to the U-haul office location would be very helpful. Also, the inner door (facing the storage units) needs a sign indicating it is the U-haul office would be beneficial.

Thomas S. 
Rating:
5.0

Nothing I can think of at this time.

PRESTON P. 
Rating:
5.0

The owner David is hands down the best representation of what customer service looks like, which is not found very often anymore… he's really nice and professional and goes above and beyond! Only uhaul location I want to use from now on!

Summer M. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

The best service ever. I have moved several times and have used Uhaul several times, but the staff at this location was the best hands down. They deserve a best costumer service award. Thank you so much

Erica S. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
5.0

Excellent customer service

Michael G. 
Rating:
5.0

Easy turn in

ROBERT B. 
Rating:
5.0

Nothing

Michael B. 
Rating:
5.0

David worked with us to make sure that we had the equipment that we needed, even staying in contact with us after business hours.

ERIC I. 
Rating:
5.0

Gentlemen working there saturday April 9th were really nice they did everything to help us with a truck needs. Thank you For all your help gentlemen will definitely be back when we need uhaul service.

marco L. 
Rating:
5.0

The staff here is absolutely awesome. Answer all my questions and friendly

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Janie G. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Ellis C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chase S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake F.  |  Online Move In 
Rating:
5.0

Thanks you all for have me

Olivia D.  |  Overall Experience 
Rating:
5.0

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

james G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhykquan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

David Walton is an excellent manager and was always ready to provide assistance anytime we needed. While the facility is an older one he keeps it well maintained and will hopefully have a new and larger facility. I highly recommend this storage facility.

Daryl R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Manager was very helpful

Tony D.  |  First Impressions 
Rating:
5.0

Awesome staff and experience!!!

DANNY N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertram G.  |  Overall Experience 
Rating:
5.0

Thanx for the service.

charlie w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHEN O.  |  First Impressions 
Rating:
5.0

David Walton is the true MVP! :D

Rebecca M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daryl R.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised by the service we received while ‘moving in’ for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn’t know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

RYAN D.  |  First Impressions 
Rating:
5.0

David is awesome

MICHAEL B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bertram G.  |  First Impressions 
Rating:
5.0

All of the people who attended me were awesome and helpfull

DANIEL K.  |  First Impressions 
Rating:
5.0

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Deirdre D.  |  First Impressions 
Rating:
5.0

Dustin outstanding employee. He has up most customer service

ERIC K.  |  Overall Experience 
Rating:
5.0

Perfect service. Thanx Dustin and his staff for the courteous they extendes

charlie w.  |  First Impressions 
No reviews have been submitted for this location.

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