Customer Reviews for U-Haul Moving & Storage of East McKinney

361 reviews

1400 N McDonald St   McKinney, TX 75071

(972) 548-5035

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 548-5035

1400 N McDonald St
McKinney, TX 75071

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chase S.  |  Overall Experience 
Rating:
5.0

So nice and friendly and extremely helpful.

ALICIA H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DERICK A. 
Rating:
5.0

Customer did not leave a comment.

Blake F.  |  Online Move In 
Rating:
1.0

What the fuck is happening, the truck I rented is back and they still keep charging me🤬🤬🤬🤬

JUAN R. 
Rating:
5.0

need signage at gate or outside office very nice and helpful employees

JEANA H. 
Rating:
5.0

Nothing

LEO G. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE C. 
Rating:
5.0

Thanks you all for have me

Olivia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Q. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Easy, quick and simple

Michael D. 
Rating:
5.0

My only complaint would be that parking was not very convenient, to where the entrance was. But really not a huge deal.

AMANDA T. 
Rating:
5.0

U-Haul doesn't have customer access. Gate is locked to office.

MARILYN G. 
Rating:
5.0

David Walton was great to work with while we stored our truck at your facility. We felt our equipment was safe there and David was always prompt in answering questions when we called. Thanks for a great U-Haul location.

james G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Nothing. I was having phone trouble during an after hours pick up and drop off and the team went above and beyond to help. It was a huge relief and much appreciated.

SARA G. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

The lack of communications between venders and customer service is truely lacking. Went to one vender then moved to another. Then from have just 2 pieces of equipment then to 3. Nothing worse than getting the run around on moving day.

PAUL P. 
Rating:
4.0

After parking the truck on the side street it was kind of difficulty to drive back around to the front to drop off the key. Other than that and the fact I didn't pay attention that there was no ramp it was great. David was super helpful and professional.

EDITH S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

a little difficult to get into but the staff were great.

JAMES W. 
Rating:
4.0

The uhaul search engine for the rental locations is very poor! Kept listing dealers not near me. Located this dealer only 1 mile from my home by searching on Google maps. Very nice folks here- friendly & courteous !

JAMES W. 
Rating:
5.0

Nothing. Employees very friendly and helpful.

Darin M. 
Rating:
5.0

Nothing everything was great

Daisy H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Was able to get a truck quick and fast thanks to the manager on duty it was very fast.!Thank you

BIBI-IBAMA O. 
Rating:
5.0

Customer did not leave a comment.

Rhykquan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Nice friendly people. Equipment was fairly new and well maintained. My move went well.

Douglas V. 
Rating:
5.0

Customer service was outstanding! Highly recommended.

Mark D. 
Rating:
5.0

The team was very professional and very helpful, best U-Haul I've been too.

LAVONN E. 
Rating:
5.0

Honestly not a thing Awesome customer service

LEONICIO T. 
Rating:
5.0

David was such a help and very accommodating in getting us the right equipment for our project.

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

jeanette S. 
Rating:
5.0

The right rear tire had low pressure on the car hauler I rented. I didn't notice it until I loaded up the vehicle I was towing. I think part of the renting process for all locations should include a technician doing a “once over” on the trailers to include checking tire pressures. Aside from the low tire pressure on the trailer, I had a great experience. This is the second time I've rented a trailer from this location and have never been disappointed.

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS Q. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Friendly efficient service, nice to deal with these folks.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha T. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
3.0

Wait time to pick up truck

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

The owner and workers were very helpful

Juan P. 
Rating:
5.0

Dave was awesome! Very patient and helpful. Thanks again!

PATTI D. 
Rating:
5.0

the staff where very nice and polite

MICHAEL D. 
Rating:
3.0

The mobile experience was awful. I had to figure everything out by myself. There was a 98 minute hold time so I was not waiting for that. Since I put the reservation under my name and the driver under my husband's name we needed a third person to confirm on our end if there was a delay in taking back the truck at 7am. This mobile service needs better upgrades on uhauls end. Peace of crap.

Eloy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Dominga A. 
Rating:
5.0

Fast convenient service. We will be back!

Jeremy D. 
Rating:
1.0

The manager at this facility (David) was very unprofessional and clearly has very little experience dealing with people. I personally will never use U-haul again, this experience moved us to just go ahead a purchase a company truck. If you are forced to use this location, be sure to video the vehicle before, during and after your usage to protect yourself. If you're 20 minutes late, you will be at least threatened with a late fee. You will be asked via text message to verify the exterior condition of the truck before you drive away, be very sure to also take many many interior pics, if there's a blemish you didn't think to point out, this location will try to muscle you into paying to have it fixed. Best advise, avoid this location.

CHRIS C. 
Rating:
3.0

Not change the pick up location the day before.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nothing

JUANTIA T. 
Rating:
5.0

Manager was extremely friendly and helpful. Seemed to be running a lot of different directions, but still took time to help me hook up the trailer and test the lights. Fabulous customer service. I highly recommend this location. They are not all this well run.

THOMAS K. 
Rating:
5.0

The pick up was AWFUL!!!! The online check-in needs major improvement. It was supposed to be faster…took me almost 40 minutes from start to finish and I was able to pull off in the truck. The truck itself was awesome!!!

pierre M. 
Rating:
5.0

Good customer service!

ESMERALDA S. 
Rating:
4.0

My trucks wiper blades are due to be replaced

Roland M. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Great service, friendly staff.

CASEY S. 
Rating:
5.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

SHANNON H. 
Rating:
1.0

Location was closed at 10 am on a monday. I was then charged for an extra day, as they didn't process my return (completed online) until after 2pm. Unacceptable.

Will H. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Shadrack A. 
Rating:
4.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Very friendly and helpful. Will use this location again.

William H. 
Rating:
5.0

David and Dylan were very friendly, informative and professional, I would gladly recommend their U-Haul location to any and everyone.

BRENDA H. 
Rating:
1.0

The two agents in the office area were very rude and made me feel very, very uncomfortable. I was overcharged for gas but I don't want to call and speak with them to dispute because they made me so uncomfortable. I have rented from UHAUL for years and years and have never felt the way I felt today at this particular location. I will never go back there.

CHERISH E. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
5.0

Dylan and David is really good in service , I bring my electric forklift and I am afraid we might not be able to use , they bring me to the truck and test it ! Make sure I don't pay money But can not use , also even they are very busy , still trying to accommodate each client , they ate really good !

HSIN YUAN W. 
Rating:
4.0

Nothing, great service

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

yongseung L. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Manager was very helpful

Tony D.  |  First Impressions 
Rating:
5.0

Great service! Highly recommend this location

LUIS D. 
Rating:
3.0

Great customer service and responsiveness .. start to finish !!

BC R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP MARK G. 
Rating:
5.0

I am very pleased with the fantastic customer service that David from the pick up location gave me. Whenever I call the location and for some reason I'm not able to speak with anyone, David manages to call me back to assist me, which I thought was very caring of him . He listened to my needs and gave the best answer he could and I was always satisfied. I wish every business had someone like David working for them. David you rock!

LINDA T. 
Rating:
5.0

Very professional and friendly team. Quick to assist, provide the service and product that I needed.

Anita F. 
Rating:
1.0

Customer did not leave a comment.

JUANITA C. 
Rating:
5.0

Excellent experience at this location. David and Dylan were both very friendly and knowledgeable and were a please to work with. I will definitely use this location again and would highly recommend to others.

RICHARD L. 
Rating:
4.0

Customer did not leave a comment.

Bryce N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

CADE S. 
Rating:
5.0

All good

BILL L. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
3.0

Continue with the construction of the new facility. This is a great location with great staff. David is a great manager for this store.

DARYL R. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

DANNY N. 
Rating:
5.0

The manager is awesome and very accommodating! I wish. He was the manager of my Arlington location (,or yall didn't charge by the mile) cause id go to his location every time!! Ty soo much. For working with me david!

YVONNE E. 
Rating:
5.0

Customer did not leave a comment.

ALICE C. 
Rating:
5.0

Thanks for the friendly service and clean well-maintained equipment rental. It was super easy to rent the U-Haul equipment and easy return service after hours. I would definitely recommend utilizing this U-Haul service on University right off of 380. Thanks from Mr. Compton

charles C. 
Rating:
1.0

I was charged $76 when I checked out, having told the gentleman that I would be traveling 60-120 mi in the truck depending on if it takes one or 2 trips. I now see 2 charges on my card for $276.94 and $205.82. I have been on hold for an hour straight with no one answering the customer service line.

ALICIA CATHERINE S. 
Rating:
5.0

The guy who took care of me was great. Even went way out of his way to throw away some trash for me.

EDGAR O. 
Rating:
5.0

Awesome staff and experience!!!

DANNY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

OMIE D. 
Rating:
5.0

Great service. Helpful. All equipment was installed for us and ready to go.

Thomas L. 
Rating:
4.0

Customer did not leave a comment.

mike h.  |  First Impressions 
Rating:
5.0

I failed to get the gentleman's name that helped us get a vehicle. We were in an accident close by, needed to unload my truck so it could be towed and stored until insurance processing. He stayed a few minutes after closing to help us out. Outstanding customer service. We were able to get a vehicle that we could return near our home 50 miles away.

William M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN O.  |  First Impressions 
Rating:
5.0

I was pleasantly surprised by the service we received while ‘moving in’ for our RV storage. The process was very easy and David went above and beyond. We bought our first RV and went to back it up into the spot. As you can imagine, we didn’t know what we were doing. David spotted us while leaving for the day and walked us through how to back into our space. Very kind and very impressed!

RYAN D.  |  First Impressions 
Rating:
5.0

Great staff that cares about you and your belongings. Dustin was honest and told us we had reserved a storage that would be too large and gave us a smaller unit that was perfect and lower price.

Deirdre D.  |  First Impressions 
No reviews have been submitted for this location.

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