Customer Reviews for U-Haul Moving & Storage of East Nashville

Rating:

5.0

I cannot honestly think of a single negative thing about my experience with uhaul!!

Rating:

1.0

I was charged for gas... I replaced the gas I had used.. still was charged too much

Rating:

5.0

Tell the truth about your refunds. I got a truck for 4 hours used 2 hours gas replaced and out of $67. I received $2.00 back used less than 10 miles from 1031 Whites Creek Pike Nashville, TN.

Rating:

3.0

The van’s door lift door did not lock, which causes repeated opening when the truck went over a road bump or took a sharp turn (even at slower speeds). I had my friend driving behind me to notify me of the door opens, so I stop it and shut it down avoiding things falling out on the road and hazard risk to other drivers. The locks were proper when picked up, but when I tried locking in they did not operate.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Very nice work place and very helpful this my 3rd using this location

Rating:

5.0

The woman who helped us was amazing and made the process pleasant. I believe her name is Heidi.

Rating:

5.0

We rent multiple trucks weekly, and when in the Nashville area, this is is our primary location that we rent from. Great staff!

Rating:

5.0

The staff at this location was awesome!! Thanks!

Rating:

5.0

Upon arrival, the door was opened right on time at 9am. I was greeted by manager... I believe her name was Montanna. She was very friendly, kind and professional. My experience from pick up to return was nothing short of awesome. Montanna, if you read this - You rock! Thank you!

Rating:

5.0

Staff a Whites Creek are always pleasant, professional and accommodating. Repeat customer due to the level of service I receive.

Rating:

5.0

Nothing

Rating:

5.0

So helpful! Montana and Heidi were top notch! Very accommodating! Highly recommend!

Rating:

5.0

Excellent Service

Rating:

5.0

Heidi was awesome!!! Great service! Thank you

Rating:

5.0

Customer service was great I appreciate the kindness and it was an overall great experience.thank you all so very much

Rating:

3.0

Not the best part of town but the location was good

Rating:

5.0

Great team, very helpful and friendly

Rating:

5.0

The location and personnel were great!

Rating:

3.0

More customer parking and safer entry into building. The step at the door was a 6 in drop with no safety tape notifying customers of the step.

Rating:

5.0

The woman that helped me was very good. She rushed right up and backed the trailer into place quickly and I was on my way.

Rating:

5.0

Everything was good.

Rating:

3.0

I ordered the truck and car trailer, with blankets and a hand dolly. They had the truck and blankets, and asked me to go to a different location to get the rest. Perhaps you could’ve arranged to have it all consolidated, versus driving around town to get everything.

Rating:

5.0

The employee behind the counter was fantastic! She was kind, friendly, and made the whole experience a breeze. The biggest thing that I would recommend is to get much better signage outside of the building letting people know where they need to go. The lack of signage makes it extremely difficult to know where to go and where the front of the building is. Thankfully the person working when I picked up was willing to answer the phone and tell me where to go so, I could get inside the building.

Rating:

5.0

Those guys be on a mission to get in and out

Rating:

1.0

Terrible customer service. Automated system was frustrating to deal with. What am I paying for when I have to do all the work. Still waiting on a refund for the hand truck I got billed for but didn’t get because the location didn’t have any.

Rating:

5.0

Everyone I dealt with on Renting and Return are Great Guys . Working at an Awesome place . God Bless

Rating:

5.0

I was a bit nervous doing this for the first time and they were so clear, kind and helpful; answered all my questions. Everything was ready for us to pick up early.

Rating:

4.0

Everything was great! Except when I got in the truck it said 40 miles til empty. I returned it with 50 miles til empty and still got charged for gas.

Rating:

5.0

Staff at this location went above and beyond when we rented a trailer. Extremely helpful and patient. Will be returning in the future!

Rating:

5.0

The staff was super friendly and helpful which was much appreciated.

Rating:

5.0

The experience was seamless. I was very pleasedwith the customer service.

Rating:

3.0

Make the ride smoother, it felt like I was riding in a buckboard.

Rating:

5.0

Excellent customer service, I will be back!

Rating:

5.0

Pickup was easy and truck was great - thank you!

Rating:

1.0

Needs improvements. communication was unhelpful and stressful.

Rating:

5.0

Keep everything the same way. Everything went easy and professionally.

Rating:

5.0

Little confusion with the several emails received after uhaul reservation before actual truck pickup.

Rating:

5.0

The staff are very friendly and helpful

Rating:

5.0

They’re well communicated and set up ready to go.

Rating:

2.0

The truck felt like it was about to breakdown

Rating:

5.0

Rep met me outside & she was very nice & friendly.

Rating:

4.0

The option to transport from one state to another could b a little bit better improved as far as cost wise

Rating:

1.0

Staff was great but I specifically requested a furniture dolly and there was just not one at the location. I was moving a piano and required this dolly. Why make it available online when they aren’t in the store? Not the staffs fault but just an awful reservation system

Rating:

4.0

I just thought the main building would be utilized when it was the second smaller building. The representatives where kind and efficient.

Rating:

5.0

I will come to this location for all my future rentals

Rating:

3.0

Staff was superb. Process was easy from start to finish

Rating:

1.0

The trailer didnt work and because o the hight of our dock. went back to get a truck there trucks didnt work... and had to pay.. waste of time.. staff was nice tho..

Rating:

5.0

I was so pleasantly surprised with the excellent service and cleanliness of my U-Haul. From registration to desk to pickup and return, the staff was superb. The truck was clean and an excellent value for the money. I recommend this U-Haul location without reservation .

Rating:

5.0

Heidi was awesome! The truck was the best we’ve ever had from uhaul

Rating:

3.0

My initial reservation was with the location at 800 Main Street, but when I arrived the keys were not in the lock box. With the help of a wonderful customer service representative I was able to change my reservation to this location, and it worked out.

Rating:

4.0

The self-guided return process was really clunky and difficult. It required me to engage live chat on the website and took almost 20 minutes.

Rating:

2.0

was told we had to wait until 9:00 despite our reservation being for 8:30 on the app. Employees refused to help and wouldn't even point us in the direction of our truck or help us find what we needed.

Rating:

5.0

Heidi was so kind, incredibly helpful and accommodating! She walked me through everything and made sure I knew all of the info on the contract I signed. Would recommend her to anyone!

Rating:

1.0

I arrived at 7:30 to pick up my rental and discovered that a homeless person was using the truck as shelter. There were cigarettes and ashes all over the cab of the truck and it smelled awful. I had to call custoner service and was sent to a different uHaul to pickup a different truck. Do they not lock their trucks?

Rating:

5.0

Polite. Easy to work with.

Rating:

5.0

Employees were very helpful. Told me to take pictures and make a claim to one 800 U-HAUL damage done to personal items.

Rating:

5.0

Great location and excellent customer service from Heidie that attended to me.

Rating:

1.0

I had the most unpleasant customer experience that I have had in a very long time. I was informed that I could come by and pick up a truck early around 8:30 AM. When I got there, the staff woman was not only reluctant to help me find my reservation in the app, but acted as if I was some sort of annoyance, even though she had specifically told me that it would be ok for me to come by before 9 AM. If I was going to be treated as an inconvenience I would have come by during normal business hours. It’s clear that she and some others were trying to get some work done before they opened such as moving trucks from one end of the lot to the other, however, as a customer, it felt as though they wanted me to just figure out what to do instead of taking a few minutes to simply help me understand why my reservation was not showing up within the app, get my truck, and get out of there. I was berated for parking in the wrong place at the back of the lot on the gravel, but there was no option for me to park at the front of the lot in a regular parking space because those were taken up by trucks that had been returned by other customers. There is no way someone would know any of this information as a first time U-Haul customer. But I did not appreciate the attitude from more than one staff member and will not probably be renting with U-Haul again. I would rather just hire a moving company who can take care of these transportation details if it means not having stressful interactions, such as these. Moving is not my full-time job nor is working at a U-Haul center. Customer should not be treated as if their questions are no-brainers. You never know how hard a customer is having it (I have been dealing with incredible health issues and was just in the ER a few days ago) and then had to deal with being treated poorly by someone who clearly didn’t want to be there. I do not appreciate this. On a positive note, the woman I was dealing with did apologize and acknowledge that me not knowing where to find my truck or where to park wasn’t my fault. Correct. It wasn’t. It’s your job to help me. Please do your job or find a different one that makes you happier and stop taking out your frustration on innocent customers. Could not rate this interaction any lower. Common decency is not so common anymore I guess.