Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The communication on the corporate level is beyond ridiculous. Hours and hours spent on the phone trying to get information, for months.
The only way I got anything accomplished was through Christine in East New Market, give that woman a raise!
MELINDA W.
Rating:
3.0
When I tried calling I was on hold for over a half hour and kept hearing that I could do everything on line. That is not true. The page had no options for my request.
CONSTANCE S.
Rating:
5.0
Great 👍
Kelvin K.
|
Overall Experience
Rating:
5.0
Staff was great and went above and beyond to help me with anything big or small at every turn. Great place and great people. Will definitely use them again as well as recommend them to everyone looking for storage or vehicles as well…excellent exsperiance with them.
Daniel A.
|
Overall Experience
Rating:
5.0
None everything was great
MARK A.
Rating:
3.0
It is very hard to get a hold of someone. Any number you call u stay on hold for over 10 minutes and that's if you get to talk to someone.
JENNIFER H.
Rating:
4.0
Customer did not leave a comment.
Richard L.
Rating:
5.0
Customer did not leave a comment.
ANAND M D.
Rating:
5.0
Customer did not leave a comment.
JACQUELINE FAY B.
Rating:
5.0
Customer did not leave a comment.
Elessa D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TINYA C.
Rating:
5.0
Customer did not leave a comment.
RICHARD T.
Rating:
5.0
Customer did not leave a comment.
RUSSELL H.
Rating:
5.0
Customer did not leave a comment.
Cythnia C.
|
Overall Experience
Rating:
4.0
The person in the morning was very nasty and rude like you didn't wanna do anything but when I returned it the lady was great and very knowledgeable and friendly
DEAN D.
Rating:
5.0
The trailer I reserved (not this location) was not available for the guaranteed date. I guess the guarantee does not mean anything. I had to drive two hours to get an available trailer. I am still not happy with UHaul about this. The people were all very nice, but I wasted 4 hours on my move day.
DAVID M.
Rating:
4.0
Customer did not leave a comment.
DARA P.
Rating:
5.0
Customer did not leave a comment.
Dianna B.
Rating:
5.0
Wyatt the manger was so helpful and nice !
Robb S.
Rating:
5.0
Customer did not leave a comment.
LYLE H.
Rating:
5.0
I must say Christine was by far the most friendliest abs knowledgeable rep I have ever in 16 years is using uhaul from Boston to Delaware. I have moved numerous times and never been treated so well. She has a bubbly compassionate personality, along with her superior professionalism. She offered me affordable boxes, I am so very thankful. During such a stressful time she eased my anxiety. I am very thankful!
Bianca S.
|
First Impressions
Rating:
5.0
I contacted the location to secure a storage unit. Christine is amazing! She is so pleasant and knowledgeable. We need more Christine's in customer service as she is excellent. Give her a raise, she certainly deserves it!
Robin S.
|
First Impressions
Rating:
4.0
Interesting system on trying to reserve a unit!
Ellen L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OTIS C.
Rating:
5.0
Wonderful staff and facility.
CHARLES B.
Rating:
5.0
Customer did not leave a comment.
EUGENE G.
Rating:
5.0
Customer did not leave a comment.
lyn M.
Rating:
1.0
My tv was broken and my furniture arrived late. I was never notified that my shipping date changed until I called in the day of my original shipping date. Extremely unprofessional service
ASHVIN R.
Rating:
5.0
Customer did not leave a comment.
SCOTT D.
Rating:
5.0
Customer did not leave a comment.
John T.
Rating:
3.0
Customer did not leave a comment.
Hayley W.
Rating:
5.0
Customer did not leave a comment.
David W.
Rating:
5.0
Customer did not leave a comment.
CHARLES B.
Rating:
5.0
Customer did not leave a comment.
NANCY W.
Rating:
5.0
Special thanks to Nikki. Excellent customer service. She was very helpful and knowledgeable.
BRIAN B.
Rating:
5.0
Customer did not leave a comment.
DAVID A.
Rating:
3.0
Have a hand cart avaliable with the truck.
DONALD F.
Rating:
2.0
UHaul personnel are not all trained on Uboxes. Often in my experience, the right hand didn't know what the right hand was doing. I was twice told they would call back and never did. Another person noted that I hung up on her,which I didn't. The lady who delivered the box of my things named Christine was extremely helpful. She went above and beyond. Other than Christine, I was not very impressed. I called the number given in texts and usually it was not the correct number.
Yikes! Won't recommend to others.
Susan D.
Rating:
4.0
Customer did not leave a comment.
MICHAEL R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULA L.
Rating:
5.0
Excellent service!!
MONIQUE D.
Rating:
5.0
Customer did not leave a comment.
AMIRAH B.
Rating:
5.0
Customer did not leave a comment.
DANIEL W.
Rating:
5.0
Service Lady was excellent!! Fast in and out !! Thank you very much !!
EDMOND L.
Rating:
5.0
Customer did not leave a comment.
GILBERT A.
Rating:
5.0
Every time I come to this U-haul location everything is always great. And the personal are always efficient
JENNIFER C.
Rating:
1.0
I ordered a Uhaul Shipping Box for a move from Maryland to Maine. The experience was overall pleasant until the Shipping Box arrived in Maine. Once it arrived, the location it was dropped off said there was nothing in the notes on where to have the box delivered to. As I had set this up prior to my move, when I initially placed the order - I did not have a location for the 3rd leg of the journey - as I was looking for a storage unit. I was told by the staff at East New Market this was fine, and to let them know once I had that address and they would add it on. I called the East New Market location twice with the address - once on April 19 and another on April 20. Both times the woman who handles the shipping boxes was not in. She returned my call the morning of April 21. We had a 6 minute conversation, proof of which is in my phone records, in which I shared the address for the 3rd leg of the Journey. I did not receive a new contract or confirmation number, which I did not think was unusual as I assumed she had just updated this same contract number. She guaranteed me that the shipping box would be delivered to my storage location on April 30 or May 1, which was great as these were the days I had moving help.
When my box arriving at the location in Surry, Maine (the location Uhaul defaulted to, not my choice) - the owner, Pete, called and left a message wondering what to do with the shipping box. At this point, I was actually moving so unfortunately missed Pete's call due to driving. When we finally were able to connect, Pete said there was nothing in my contract about the delivery to Thomaston, Maine. It was evident at this point that the woman in East New Market, Maryland had not updated my contract correctly. Via several phone calls from Pete, it was determined that if I wanted to go ahead and have this done - it would be an additional $450 - nearly half the price of the cost to deliver it from Maryland to Maine - though this was from a location just an hour away. I said I would not be able to to that - simply because the cost was so high in comparison to what I'd already paid via U-Haul.
Pete said he would go ahead and pass these charges on to U-Haul.
Over the course of this same morning, as we were en route to Maine, the calls from Uhaul continued. I received calls from both Mike and Ray from the Brunswick, Maine location. Ray told me that there was no record of my conversation setting up the final delivery in Maine and literally said that this was “all your fault and if you would have called us sooner, we could have helped you.†When I continued to try to tell him that I did set it up on April 21, with an agent in Maryland, he continued to insinuate that I had lied and this conversation never took place.
Absolutely horrible customer service.
Now; what will end up happening - after a month of packing and moving; I have to go to the Surry location - unpack the shipping container, pack it all into a U-Haul truck, and drive the truck an hour plus to my storage facility. Then unpack it again. When we tried to arrange a time to pick it up first thing in the morning when the Surry location, we were told to give them an additional 45 mins for “their guy†to get the shipping pod. We were told by Pete when we said we were coming from an hour away that we couldn't possibly be there by 8am anyways. We said told him it was possibly as we are early risers. His response “good for youâ€.
This has been the absolute WORST experience. I am disgusted by the customer service received from the men in Maine. Ray from the Brunswick location was the absolute worst. I have worked in customer service my entire life and this man has zero. All 3 talked over me, wouldn't listen to my situation and made it clear that they really didn't want to do anything to help come to a resolution that would work for me - the customer. If I wanted my pod delivered, it would be up to 2 weeks after it's scheduled delivery date - and for an exorbitant cost. Totally unacceptable.
During a multiple state move, you don't want any additional stress. On my end, I DID set up everything with the East New Market, Maryland location. It is not my fault that my contract was not updated accordingly - however have now had to absorb additional costs, fees, stress and once again have to unload a pod, reload a truck, and unload it again.
This has been a nightmare. I will not ever recommend U-Haul to anyone.
Abigail R.
Rating:
5.0
Not sure! Great customer service and courtesy
Employees already! Good location! Was a pleasure! I will be back in the future! Thank you!
TIMOTHY V.
Rating:
5.0
Customer did not leave a comment.
HEATHER L.
|
First Impressions
Rating:
5.0
The employee was very knowledgeable, helpful and pleasant. Answered all my questions, super patient with my husband and myself.
Davette A.
Rating:
5.0
Had way too many pads. Long waits on the phone for people at local office
JAMES P.
Rating:
5.0
Customer did not leave a comment.
JENNIFER C.
Rating:
5.0
Customer did not leave a comment.
GLORIA C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stan O.
Rating:
5.0
I had trouble navigating the after hours checkin pages. Everytime I submitted a picture the page would say I need to resubmit the picture and it would force me to restart the process. I couldn't complete the check in.
CHRISTOPHER H.
Rating:
5.0
Customer did not leave a comment.
Matthew H.
Rating:
5.0
All was well the lady at the desk was absolutely wonderful very personable. I did tell her that the truck made a really loud noise as if the horn were blowing however it could have been the wind very windy here and I also recommended to her that you guys have hand sanitizer or hand wipes overall I'm satisfied and will come back but definitely get that truck looked at
DOMINQUE S.
Rating:
5.0
Wyatt, Christine, Alex, Justice and the other staff members are wonderful to work with. I would HIGHLY recommend taking your moving rental and storage needs to U-HAUL Moving & Storage of East New Market, MD.
VERNON S.
Rating:
5.0
Nothing to add at this time.
EDWARD C.
Rating:
5.0
Customer did not leave a comment.
KELVIN K.
Rating:
5.0
Nice experience
JENNIFER C.
Rating:
5.0
Nothing what so ever... Christine is exceptional !! She's professional , intelligent , compassionate , and helped me get right through my crisis in just a matter of a few minutes ...and she added a discount !!! She is truly amazing and I'll never forget the kindness she showed my son & I !!! She puts people FIRST 💋ðŸ’
Annette T.
Rating:
5.0
Customer did not leave a comment.
james B.
Rating:
5.0
Customer did not leave a comment.
Kelvin K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John P.
Rating:
5.0
I would just like to give a huge shoutout to Wyatt. We have come to this location 3 times now and every single time, Wyatt has been amazing and extremely easy to work with. Wyatt provides great service and made our uhaul experience stress free. Thank you Wyatt!
ELLEN E.
Rating:
5.0
Customer did not leave a comment.
william r.
|
Overall Experience
Rating:
5.0
I interacted with at least 4 individuals and all were extraordinary. It was a very pleasant experience. I plan on using their services again.
Lyle Hogg
LYLE H.
Rating:
5.0
Customer did not leave a comment.
Andre D.
|
First Impressions
Rating:
5.0
Extremely friendly, Prompt Service and Highly Recommended
PATRICK T.
Rating:
5.0
Customer did not leave a comment.
Thomas K.
Rating:
4.0
There were furniture pads but we didn't need them. Used the U-Haul container to store items while we cleaned out our basement after it had flooded. Very helpful when I called the toll free number to extend our rental for an additional month. Delivery and pick-up were done as described and in a professional manner.
Barbara P.
Rating:
5.0
Customer did not leave a comment.
Keith W.
Rating:
3.0
Customer did not leave a comment.
jessica g.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLORIA C.
|
First Impressions
Rating:
5.0
The Folks at East New Market, Md. are fabulous!
GARY H.
Rating:
5.0
Outstanding, attentive, and friendly service.
Kevin M.
|
First Impressions
Rating:
5.0
I was so impressed with the staff first, Christine on the phone and then with meeting Wyatt and the way I was treated by both. I highly recommend using this storage and Uhaul rental location.
SANDRA LEE C.
|
First Impressions
Rating:
5.0
Staff was very helpful and customer service oriented.
John D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALVIN S.
Rating:
5.0
Customer did not leave a comment.
WILLIAM C.
Rating:
5.0
Excellent service, Efficient, Very nice staff
NANCY J.
Rating:
5.0
Kristine was awesome.
Susan B.
Rating:
5.0
Even before our move and making multiple calls on availability Wyatt Wangerman, was always professional, courteous and helpful. Seems all/most storage units in the area were booked up but the Uhaul - East New Market was our first simply due for to location. Then when one did open up, we immediately made the reservation. We then stopped in to secure the unit, Wyatt made the process clear, simple and again was professional and courteous. He provided a great overview of the property and conducted a demo on how to access my unit. The property, storage facilities, and even the retail area are very impressive, clean and seems to offer a bunch of great services. I plan to use the unit for both personal and some work and believe I’ll be there long term.
James L.
|
First Impressions
Rating:
5.0
Fantastic folks there in East New Market Maryland!
GARY H.
Rating:
5.0
Everyone was friendly and helpful
Mark H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY S.
Rating:
5.0
Customer did not leave a comment.
Patricia J.
Rating:
5.0
Customer did not leave a comment.
Marshall B.
Rating:
5.0
Customer did not leave a comment.
Vincent F.
Rating:
2.0
Make sure drop off and pick up times are accurate. If running late, as in 6 hours late — call the customer to keep them updated on their delivery. Fix the call system so it is possible to talk to someone on the local level. Hold times were awful. I hope to never have to use this service again.
Marty S.
Rating:
5.0
Customer did not leave a comment.
Rick S.
Rating:
5.0
I was very pleased with everything. The moment I walked in the door, I was greeted . The vehicle rented was clean and very well maintained. I would highly recommend this company. 😊
STEPHANIE W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARY S.
Rating:
5.0
Nothing!I Our experience was great.
vickie M.
Rating:
5.0
Customer did not leave a comment.
Shirley D.
Rating:
5.0
Completely satisfied with the whole process. Furniture pads were a big plus although I only used a couple. The rest I used for stuffing.
Richard H.
Rating:
5.0
Customer did not leave a comment.
Laura L.
Rating:
5.0
Both of the employees that I worked with at this location on 12/4/2020 were intelligent, helpful, friendly, and professional.
Thank you for assuring that my experience with U-Haul at this location was a positive one by having such good, capable, and pleasant people on staff.
EDWARD M.
Rating:
5.0
Customer did not leave a comment.
TREY D.
Rating:
5.0
Thanks for your service
Portia B.
|
Overall Experience
Rating:
3.0
When I parked the trailer, the parking lot where you have to maneuver the trailer, had freshly painted lines, which I ran over. The spaces had cones on the sides, but nothing on the front which would denote fresh and no sign. It had been painted overnight.
When I told and showed the manager, he argued with me about the cones and whether it was marked, even in front of his staff.
The staff were able to clean the paint off the tires. When I left, the staff had placed cones on the front side of painted spots, like there should've been to mark the wet paint.
Kevin K.
Rating:
5.0
Customer did not leave a comment.
DARRYL B.
Rating:
5.0
Both people I dealt with at pickup and drop off were very helpful and friendly with a great attitude.
CHARLES H.
Rating:
5.0
The staff at ENM U-HAUL are the best!!!
VERNON S.
Rating:
5.0
Great staff and quality service.
ARNOLD H.
Rating:
5.0
Customer did not leave a comment.
Gary R T.
Rating:
3.0
Customer did not leave a comment.
CHARLES W.
Rating:
1.0
Every promise made was broken. From only 2 boxes delivered instead of 3. The ignorant person I dealt with trying to get my third box . My contract said delivery on the 7th but the confirmation was for the 13th. I had to fill the third box by myself because it arrived 3 days later at 7 pm
stephen A.
Rating:
5.0
Customer did not leave a comment.
MOKSHDATT D.
Rating:
5.0
Customer did not leave a comment.
PHILLIP H.
Rating:
4.0
Thank you for your services. I will be using you again in the future.
CARLA P.
Rating:
5.0
This was my first experience with a u-box. I'm a do-it-yourself type of guy and it went just as planned. If I ever need to move again, u-box is the way to go for me!!!
Christopher L.
Rating:
5.0
Overall Pleasant experience!
DIANA T.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dahjea D.
Rating:
5.0
Customer did not leave a comment.
Luke L.
Rating:
5.0
impressed with how clean the facilities were, thank you
Earl S.
Rating:
5.0
Customer did not leave a comment.
Michael L.
Rating:
5.0
Customer did not leave a comment.
Michael L.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Donna K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark B.
Rating:
5.0
Customer did not leave a comment.
ARNOLD H.
Rating:
5.0
Customer did not leave a comment.
Lewis P.
Rating:
5.0
Customer did not leave a comment.
Richard F.
|
First Impressions
Rating:
5.0
Manager Wyatt W. in East New Market MD is terricalky helpful and patient. Kudos!
Lynne W.
|
First Impressions
Rating:
5.0
The employee was very friendly and helpful.
Kimberly F.
|
Overall Experience
Rating:
5.0
Every one has been very helpful to me for the 6 years I have been there. Thanks again to all of the people that have worked there and have been nothing but helpful to me. Thanks again
SHELLEY C.
|
Overall Experience
Rating:
5.0
Great people to work with!! Thank you!!
Barbara S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria S.
|
Overall Experience
Rating:
5.0
Managers were excellent and very much help
Andrew T.
|
Overall Experience
Rating:
5.0
Very easy and quick sign up.
Barry B.
|
First Impressions
Rating:
5.0
One of your employees named “Portia” was very helpful and polite as we first used the storage unit we rented. She was an absolute delight . Very polite and very helpful. We needed some assistance and asked her for help and she was a fantastic “face” of your business. Please let her know what a treasure we think she is for your company!
Michael M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Constance B.
|
Online Move In
Rating:
4.0
Had to ask for refund of extra payment; delay with response; sending invoices and late notices after rental ended. Facility was great and onsite staff very helpful.
Norman S.
|
Overall Experience
Rating:
4.0
The staff was extremely helpful showing me the various storage options. Staff walked me through how to access the facility, which is very clean and well lit. The security system provides assurance.
Lorenzo H.
|
First Impressions
Rating:
4.0
Security feature with check in card never worked
Mark D.
|
Overall Experience
Rating:
5.0
-
SCOTT J.
|
Overall Experience
Rating:
5.0
Best storage facility I’ve ever used. Tammy and crew do an amazing job.
Ladd S.
|
Overall Experience
Rating:
5.0
Great Staff at Mount Holly
Andrew T.
|
First Impressions
Rating:
5.0
Tammi was always more then helpful and always super friendly ..
Melissa J.
|
Overall Experience
Rating:
5.0
The manager was super helpful in the renting process.
JEREMY M.
|
Overall Experience
Rating:
5.0
easy to reserve on line
bill w.
|
First Impressions
Rating:
5.0
General Manager Tammy Muniz runs a great facility. The facility is extremly clean! The staff very friendly and accomodating! Thank you very much!
HARRY D.
|
Overall Experience
Rating:
5.0
For over five years Tammy and her staff provided the best customer service and made us feel welcome.
Thank You
Richard
RICHARD B.
|
Overall Experience
Rating:
2.0
Help was not friendly, and I was charged for my free month of storage that I reserved on line. I was told it was because that was not my drop off and that the last available unit was not eligible.
JASON H.
|
First Impressions
Rating:
5.0
Thank you for your help.
Charles K.
|
Overall Experience
Rating:
5.0
Tammy was great to deal with. Very helpful
Ron H.
|
First Impressions
Rating:
3.0
Found the electronic entry system to be extremely frustrating and annoying. Hopefully it is going to be remedied in the near future. Otherwise overall positive experience.
DANIEL G.
|
First Impressions
Rating:
5.0
They make it very easy and so nice
Carol S.
|
First Impressions
Rating:
2.0
The young lady that helped was very rude on the other hand Tammy was awesome
Shay J.
|
First Impressions
Rating:
5.0
Quick and efficient service. Felt well taken care of.
Norman S.
|
First Impressions
Rating:
5.0
Service was great. I called and they were able to take care of my needs. Thank you so much.