Customer Reviews for U-Haul Moving & Storage of East Patchogue

133 reviews

87-89 Sills Rd   East Patchogue, NY 11772
(Located 1/4 mile North of Montauk Hwy At the old Fantasyland building)

(631) 576-4665

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 576-4665

87-89 Sills Rd
East Patchogue, NY 11772
(Located 1/4 mile North of Montauk Hwy At the old Fantasyland building)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 7 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JANIELA C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Very friendly

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

HUGUES M. 
Rating:
3.0

I told told over the phone that the price was $25, I paid over $60 When I got there, there was a sign on the door that he would be back in 15 minutes. I waited over 45 minutes..he then returned with his lunch..did not even eat it yet Again, only 1 person working.

Sherri H. 
Rating:
4.0

Customer did not leave a comment.

DANIELJ R. 
Rating:
5.0

I would just like to say the representative was great, my son left his wallet in the truck and when we came back it was with the rep waiting for us.

Rokesh R. 
Rating:
1.0

Horrible experience got charge for gas even though I filled the tank up and go another random 100 dollar charge a few days later

Leonardo A. 
Rating:
5.0

nothing! excellent!

DAVID L. 
Rating:
5.0

The associate Brandon was very professional, well spoken and extremely thorough going through the contract. Best uhaul experience I've ever had

Steve R. 
Rating:
5.0

Great job by the guys I dealt with over there

Joseph A. 
Rating:
5.0

Everything was fine! The clerk very professional,polite, knowledgeable! Would definitely use/recommend again! Nice riding vehicle!

SAL Z. 
Rating:
5.0

I rented a motorcycle trailer twice and it worked perfectly

EDWARD L. 
Rating:
1.0

First store unaware of my reservations. After 30 minutes and many phone calls given a new place to go. Was given the wrong address and the website has the wrong address. Arrived at 10:00am with a note on door the representative would return at 10:30. He didn't return until 10:47am. He apologized and said he went on lunch. Who eats lunch at 10:00 in the morning.

debra K. 
Rating:
5.0

The movers I hired thru U-Haul where awful ....Move 4 less... destroyed my teak kitchen table and damaged and scratched almost every piece of furniture I have.

Kevin M. 
Rating:
5.0

None the guys there were knowledgeable and did a great job with customer service

JOSEPHGERARD JR A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

SABINE F. 
Rating:
3.0

Employee was not wearing a mask and had to be asked to put one on.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Have More Medium Boxes With Handles But Jeff Boerner Was Excellent Knowledge Of Everything Was Excellent

SHARON T. 
Rating:
3.0

Was a little upset at the clerk. While turning the truck over to me and when I was returning it the truck back the him he was not wearing a mask either time!

Thomas N. 
Rating:
4.0

I was happy with the location and equipment. I was also happy with the customer service representative I spoke with at the 1-800 number. But I would never again use or recommend your online rental / return service and would only rent / return during office hours. The pick-up process was tedious and time-consuming. When it was time to return the equipment, the app could not verify my location for the drop off even though my phone setting was on. Since you don't offer an option to use the scan code at the drop off location, I had to call customer service. This caused me to spend 20 mins on hold, after a stressful and strenuous move. The rep was helpful and friendly but I will not use this service again

Alfonso M. 
Rating:
3.0

I got charged two times for a dolly cart

Yamina J. 
Rating:
5.0

Customer did not leave a comment.

DORIN O. 
Rating:
5.0

Representative was excellent and truck was excellent.

John F. 
Rating:
5.0

Not a thing service was excellent at that location thank you

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Jamie U. 
Rating:
5.0

The app on android could be better and faster, many steps have to be repeated before it works.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Salvatore T. 
Rating:
3.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

jason N. 
Rating:
1.0

Your company charged me 119 for 1 extra day when it says in big letters on van 29 per day after paying 350 for weekly rental. Also charged 25 for cleaning for a little sand on floor that came off my boots. I would assume due to corona virus you are cleaning all vehicles anyway. I will never rent a uhaul again.

william M. 
Rating:
4.0

wish for more availability, but every experience here has been positive. Good people, good results.

Brendan G. 
Rating:
5.0

I think Uhaul has a horrible after hours drop off process. So much happens during a move and unfortunately I left my cell phone at home during check out and could not follow the appropriate processes and was charged an additional $20. Also, the prices you constantly list as your starting price points never really happen. I will never use Uhaul again. My rep was awesome though, its not his fault your processes are so poor. Inconveniencing everyone for an extra $20 on top of false advertising regarding your prices, be more upfront, it's 2020, people are tired of hidden fees, or hearing something completely different than what you advertised just because you want to get them in the door. Highly disappointed.

charisse C. 
Rating:
5.0

No Comment

doris W. 
Rating:
4.0

It's all good.

Vincent L. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Excellent facility and people. Flexible, professional and positive.

Brendan G. 
Rating:
3.0

great customer service. very courteous and flexible. highly recommended!

nada M. 
Rating:
5.0

Customer did not leave a comment.

Akin A. 
Rating:
3.0

The van I rented had apparently, according to the employee I dropped it off with, been rented for months to a heavy smoker with a dog or dogs. The van reeked of cigarette smoke, and both of the seats were covered in imbedded dog hair. I'm not sure this facility was doing anything to clean these vans between uses. Though nice enough, the employee acted utterly powerless to do anything about the condition of the van or the situation in general. My allergies are still bothering me from this experience. Sorry to write. Have had good experiences in the past with uhaul.

james M. 
Rating:
1.0

Firstly, the digital check in was highly inconvenient as your customer service agents are slow to respond, even slower to address an issue and wholly incompetent and lacking common sense. I had to push back my reservation an hour and half waiting for your incompetent employees to assist me. Secondly, I requested a dolly with my order which was not in the truck nor expressed to me where I might be able to pick same up. This experience has made me never want to do business with UHaul ever again. That holds true for my endorsements. Worst customer service on the face of the earth and just bad experience. “How you do one thing is how you do everything.”

Angel R. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

The customer service was outstanding! The staff was very helpful and friendly. Everything went as expected or better. I would definitely rent from them again.

Jeffrey T. 
Rating:
3.0

The staff was great and as the location continues to renovate I am sure it will improve

Michael K. 
Rating:
4.0

Customer did not leave a comment.

VINCENTF A. 
Rating:
4.0

Nothing, everything went smooth. Customer service was great and would definitely recommend friends and family

Kevin D. 
Rating:
3.0

i purchased for a furniture dolly and i never recieved it with the truck had to carry all my furniture i made them take it off the reciept since i never recieved it

diana D. 
Rating:
4.0

My fuel tank was almost full, about 7/8, when I picked it up. I returned it with the needle above the full line.

Kurt M. 
Rating:
4.0

Finish renovating the building.

herberto E. 
Rating:
1.0

The price is to high and They charge me 2 times now I have to go the store and try to fix this problem waste my time and money

NELSON L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
5.0

Gentleman working very professional and very accommodating!!

Bernadette P. 
Rating:
3.0

Make the pickup process less confusing

Leonard S. 
Rating:
3.0

Customer did not leave a comment.

Sheldon F. 
Rating:
3.0

No improvement needed everything was very professional

frank L. 
Rating:
5.0

The truck pulled to one did on the steering made it hard to drive,

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Lanette L. 
Rating:
5.0

I had a excellent representative who represent U-Haul perfectly I was impressed thank you very much !!!

joie S. 
Rating:
1.0

Communication skills would be the first thing and treating a customer like it means something and not lying to a customer with help from your company's benefit Not the customers I experience overall was very bad it cost me money to rent from your company I was given a smaller truck and a trailer and told it would be the same size of the vehicle they were supposed to give me which was a 26 for her and gave me a 15 foot truck plus a trailer to equal the length but not height Enough in inside Now I'm paying for a storage for another month because I was not able to fill up the trailer and truck to remove my items the truck was smaller in size and with also the trailer and because of this it cost me more money I am very disappointed for the horrible experience I had with your company

Admen N. 
Rating:
5.0

Gentleman Aaron was extremely friendly and helpful. Very nice employee you got there. Someone you should be proud to employ Thanks Aaron

Thomas E. 
Rating:
5.0

Truck was clean. Engine light cane I. Several times. Truck engine sounds like it needs a service of some kind

Edward M. 
Rating:
4.0

U-Haul rocks. U-Haul is my goto.

Brendan G. 
Rating:
5.0

Nothing everything was perfect thank you

raymond N. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

Great customer service!

jazier K. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
4.0

I selected the option to check in on my phone. It worked up until the approval step. I eventually had to go inside which is what I was trying to avoid.

Tynesha H. 
Rating:
4.0

I picked up van on Tuesday (8/27/2019) morning about 9 AM....when I returned it on Wednesday (8/28/2019) it was about 1:45 PM...the place was locked up and I prefer to deal with a person than dropping the key into an orange box. Why was there no one available in the middle of the day?

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Had what I needed Quick pick up and drop off

james G. 
Rating:
5.0

Location was excellent.

edward H. 
Rating:
5.0

Customer did not leave a comment.

Costanzo D. 
Rating:
5.0

Close off the front of the store so it not open to the big warehouse Equipment was new and service was great

james G. 
Rating:
5.0

Great experience. Highly recommend.

Cheryl D. 
Rating:
5.0

Awesome service

pamela G. 
Rating:
1.0

This whole experience has been awful. Last three times. I reserved at Tomar Automative in Patchogue, and when I go to pick up, it's not there, and we were sent to the East Patchogue location. Took 2.5 extra hours. Then, I go to drop off at Tomar (which is where I reserved and NEEDED to drop off) and it won't let me through the app since the location is now east patchogue. Then I get charged an extra fee. It's crap. Not talking highly of U-Haul right now.

Cory M. 
Rating:
5.0

Excellent customer service,can not say enough about the person behind the counter. I would ask you to look into the computer he was using. Seems it locked up twice when he tried to enter the data. Thanks for the great service!!!!

joseph P. 
Rating:
3.0

Arron was awesome.the place is under construction that y i said average but other wise great

michael C. 
Rating:
4.0

They are still waiting for construction permits so all they have are rentals and some supplies - however the staff is helpful and professional

ray T. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L. 
Rating:
5.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Very professional

cheryl D. 
Rating:
5.0

Next customer will be completely satisfied as long as they are coming to this location!

Jesenia L. 
Rating:
5.0

Very professional

KATHY M. 
Rating:
5.0

I returned the vehicle in what I was told were business hours for that day. No one was there as I got there before told closing time,

howard S. 
Rating:
4.0

Having rented 3 weekends in a row, pickup was still a long procedure. Especially standing out in 30 degree weather.

Larry C. 
Rating:
5.0

Have rented numerous time from Uhaul, obtaining truck should be quicker. Long time to stand outside in winter.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

Virginia C. 
Rating:
4.0

Customer did not leave a comment.

Glenn R. 
Rating:
1.0

I am very upset with my experience yesterday using Uhaul. First off I was moving from Long Island NY to New Jersey. They told me I was not able to do a One way move, which would have saved me $100 easy. I thought Uhaul was known for picking up at one location and dropping it off at a totally different location. Then the employee helping me said he would help me out by not charging me for all 210 miles(round trip) but when the van was returned, I received a second charge, this one for the additional miles, so he completely lied to me. If you are going to offer a discount, then keep your word!! Don't say you will and then when I get home I get charged a second fee. Very unprofessional. Lastly I got emails from Uhaul talking about their $50 guarantee that I would be contacted the day before my scheduled pickup to confirm my reservation but I did not receive a call or email. When I told him that day of pickup, he did nothing about it.. Over all it was a horrible experience and I would never use Uhaul again. Paid over $300 to use a van for a few hours. Lies, Lies, Lies!!

Seth B. 
Rating:
4.0

A restroom and your employees of very courteous and very knowledgeable very nice people

RICHARD S. 
Rating:
3.0

Computer very slow and after waiting for an 1 hours (my pick up time was 11.30 and I left the place @12.45 ) still couldn't get my contract !!!!

Khvicha J. 
Rating:
4.0

Very satisfied with my experience I will continue to do business with this location

don T. 
Rating:
4.0

Customer did not leave a comment.

Kate C. 
No reviews have been submitted for this location.

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