Customer Reviews for U-Haul Moving & Storage of Eastland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eastland

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Anton Tri Y. on

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You have perfect employee You a great and keep your amazing great job????????????

Fern J. on

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Phillip S. on

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parri S. on

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We had a long wait. The gentleman was working the counter alone and remained calm and very polite. Great customer service!

Joseph E. on

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Staff at this location were very helpful and friendly. Dustin in particular was very helpful in finding a simple resolution to my concern. The UBox and truck were ready to go when I arrived to pick them up. I would use this location again in the future.

James T. on

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Out of all the uhaul’s we have been through their wait is the longest to get and drop off truck. Does not necessarily mean it’s a bad thing.

Deborah E. on

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I'm not happy about owning more money at the return of the truck do to me not know how many miles I would be driving. NOT A NICE THING TO DO TO CUSTOMER /FEMALE WHO HAS NEW DECISION TO MAKE FOR MY LIFE.I WOULD LIKE THE 6 MILE DIFFERENCE BACK ON MY CARD. THANK YOU Deborah F Everett-Croom 614-920-9853 H 614-330-5808 C

david C. on

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Mary T. on

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Nothing....I had a wonderful experience

Vicki C. on

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cire B. on

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Good job

bobby H. on

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ahmed S. on

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Johnathan B. on

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Thank you for everything

Keenen S. on

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renee D. on

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Should be able to track the truck to see where the boxes are on the travels. GPS

Robert M. on

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Choyce Y. on

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Stop forcing customers to use the Uhaul app to take pictures and log items of concern. There was a discrepancy with the gas at the Hamilton Rd facility and when a call was made to notify staff they would not hear of the issue and demanded that we take pictures and use the app and advised that a return to the store would not help us. We ended up taking a loss on the gas as we had to fill the truck to the item marked on the paperwork when that was not where the gas was. My family recently moved from Ohio to Georgia and we have used Uhaul 4 times in the last 2 months. We have spent over $3,600 with Uhaul. We will not be using Uhaul again and will not recommend this company to our friends or family as we will share our experiences.

Jill C. on

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Pedro R. on

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April L. on

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I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Lorilee L. on

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Ousman K. on

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The customer service officials were very unprofessional and rude.

Antoine L. on

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RONALD C. on

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Most of the employees are kind and courteous. A little more smiling could be very advantageous to your building

Brandon E. on

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I was very unsatisfied with this uhaul. It drove rough all the way to Marietta couldn't even do the speed limit the transmission was not shifting. It road walked a lot using alot of gas it needs some work done before you put another family in it. I would like a refund for this uhaul experience. Please drive your uhaul before you put family's in it to make sure it's safe.

Roman C. on

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Although we had pre registered online it did not cut our wait time in half. The drop off experience was poor, the staff was rude and unprofessional. We did not know you could only drop off using an App??? We spent 40 mins in the parking lot downloading apps and returning a vehicle after an afternoon of moving while 4 employees stood in the parking lot? That makes sense. I will likely go out of my way to use another rental company if I need one in the future this is ridiculous.

william T. on

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Check out time is alittle slow but it’s all good

Arleta S. on

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I use this location for every move that I have ever made

claudia D. on

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Lisa S. on

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Waited in line over 25 minutes maybe longer one rep after finished business call was on the phone with the same customer talking about other things when their where customers in line. I used the same location before didn't experience it. So sad

JOSE H. on

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Have a loaner hitch for the use of the rentals

Gregory C. on

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More employees.had to wait to check in my truck.guy outside tryed to over charge me out side checking truck in.guy working in side super nice fixed it.

Ljubica P. on

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I was not able to change the mileage and gas level when I first picked up the truck so I ended up being changed $50 for gas and $7 for a dolly I never used!!!!

Terri Y. on

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Kenneth R. on

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It was sufficient.

vickie f. on

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Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Ralph P. on

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Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

David S. on

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Great place for storage. Short term or long haul.

Breya F. on

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Thank you guys so much!

SHANNON B. on

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I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

evelin g. on

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I had no issues with them and they have the great customer service.

carolyn h. on

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Please have the district manager contact me at+16143300973

Vinod K. on

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Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Justin W. on

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Vv

TIMOTHY D. on

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Good location and service

Danielle M. on

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I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

victor m. on

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I

chris s. on

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This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Gordon H. on

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When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Perry P. on

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Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Gordon H. on

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The staff at this location was really friendly and provided excellent customer service!!

Deanna S. on

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We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Lois H. on

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Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Yaya K. on

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I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Katrina G. on

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Card swipe didnt work made it a longer process.

Joshua S. on

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The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

MYRA B. on

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The people work there was very nice.

Oleg M. on

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Perfect experience

Kevin D. on

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Easy and clean

Girma N. on

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Thank you Girma

bronica j. on

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They was respectful and had eye contact.

Craig M. on

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Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Diana C. on

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Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Judy H. on

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Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

DEEYANNA C. on

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N/a

Dave S. on

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This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Jonathan C. on

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I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Winifred J. on

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The services cost more than I had planned but overall I am pleased with everything.

Shawn S. on

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I was moving and this place worked out great.

Consuelo A. on

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No issues will use again if needed.

TAMARA B. on

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Everyone was very helpful and professional.

CAROLYN T. on

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I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

scott e. on

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The staff was very helpful

PAMELA H. on

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Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Raj A. on

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Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Jennifer G. on

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Great experience!

dan r. on

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It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Dana L. on

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Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Keith S. on

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It was convenient and clean and the staff was helpful

Clara F. on

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No issues

TOIA K. on

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Price keeps increaseing!