Customer Reviews for U-Haul Moving & Storage of Eastland

2880 S Hamilton Rd   Columbus, OH 43232
(@ Refugee Rd)

(614) 478-6617

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(614) 478-6617

2880 S Hamilton Rd
Columbus, OH 43232
(@ Refugee Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
4.0

Customer did not leave a comment.

SOUMAILA D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vinzella J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erica S.  |  Online Move In 
Rating:
4.0

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Roland F.  |  First Impressions 
Rating:
3.0

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Lawrence L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William V.  |  Overall Experience 
Rating:
5.0

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

BRITTNEY O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa R.  |  Overall Experience 
Rating:
3.0

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Lisa R.  |  Online Move In 
Rating:
5.0

Manger and workers friendly and helpful.

Chelsey B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVEN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail L W.  |  Overall Experience 
Rating:
5.0

Great Job

RONISHA L H.  |  First Impressions 
Rating:
3.0

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Carolyn M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Haley S.  |  Overall Experience 
Rating:
5.0

Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!

Denise T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sacoya R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLETTA J.  |  Overall Experience 
Rating:
5.0

Great experience

Laura B.  |  Overall Experience 
Rating:
5.0

It was excellent. Enough said.

WHITNEY C.  |  First Impressions 
Rating:
5.0

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Lorilee L.  |  Overall Experience 
Rating:
5.0

Thank you for everything

Johnathan B.  |  First Impressions 
Rating:
3.0

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

April L.  |  Overall Experience 
Rating:
4.0

It was sufficient.

Kenneth R.  |  Overall Experience 
Rating:
2.0

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

vickie f.  |  Overall Experience 
Rating:
2.0

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Ralph P.  |  Overall Experience 
Rating:
5.0

Great place for storage. Short term or long haul.

David S.  |  Overall Experience 
Rating:
5.0

Thank you guys so much!

Breya F.  |  Overall Experience 
Rating:
5.0

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

SHANNON B.  |  Overall Experience 
Rating:
5.0

I had no issues with them and they have the great customer service.

evelin g.  |  Overall Experience 
Rating:
1.0

Please have the district manager contact me at+16143300973

carolyn h.  |  Overall Experience 
Rating:
4.0

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Vinod K.  |  Overall Experience 
Rating:
1.0

Vv

Justin W.  |  Overall Experience 
Rating:
5.0

Good location and service

TIMOTHY D.  |  First Impressions 
Rating:
3.0

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Danielle M.  |  Overall Experience 
Rating:
3.0

I

victor m.  |  First Impressions 
Rating:
5.0

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

chris s.  |  Overall Experience 
Rating:
2.0

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Gordon H.  |  Overall Experience 
Rating:
5.0

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Perry P.  |  Overall Experience 
Rating:
5.0

The staff at this location was really friendly and provided excellent customer service!!

Gordon H.  |  First Impressions 
Rating:
5.0

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Deanna S.  |  Overall Experience 
Rating:
5.0

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Lois H.  |  Overall Experience 
Rating:
1.0

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Yaya K.  |  First Impressions 
Rating:
3.0

Card swipe didnt work made it a longer process.

Katrina G.  |  Overall Experience 
Rating:
5.0

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Joshua S.  |  Overall Experience 
Rating:
3.0

The people work there was very nice.

MYRA B.  |  Overall Experience 
Rating:
4.0

Perfect experience

Oleg M.  |  Overall Experience 
Rating:
4.0

Easy and clean

Kevin D.  |  Overall Experience 
Rating:
5.0

Thank you Girma

Girma N.  |  Overall Experience 
Rating:
5.0

They was respectful and had eye contact.

bronica j.  |  Reservation 
Rating:
3.0

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Craig M.  |  Overall Experience 
Rating:
5.0

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Diana C.  |  Overall Experience 
Rating:
5.0

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

Judy H.  |  Overall Experience 
Rating:
5.0

N/a

DEEYANNA C.  |  Overall Experience 
Rating:
5.0

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Dave S.  |  Overall Experience 
Rating:
1.0

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Jonathan C.  |  Overall Experience 
Rating:
5.0

The services cost more than I had planned but overall I am pleased with everything.

Winifred J.  |  Overall Experience 
Rating:
5.0

I was moving and this place worked out great.

Shawn S.  |  Overall Experience 
Rating:
4.0

No issues will use again if needed.

Consuelo A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and professional.

TAMARA B.  |  Overall Experience 
Rating:
1.0

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

CAROLYN T.  |  Reservation 
Rating:
4.0

The staff was very helpful

scott e.  |  Overall Experience 
Rating:
5.0

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

PAMELA H.  |  Overall Experience 
Rating:
4.0

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Raj A.  |  Overall Experience 
Rating:
5.0

Great experience!

Jennifer G.  |  Overall Experience 
Rating:
5.0

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

dan r.  |  Overall Experience 
Rating:
4.0

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Dana L.  |  Overall Experience 
Rating:
5.0

It was convenient and clean and the staff was helpful

Keith S.  |  Overall Experience 
Rating:
5.0

No issues

Clara F.  |  Overall Experience 
Rating:
3.0

Price keeps increaseing!

TOIA K.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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