Customer Reviews for U-Haul Moving & Storage of Eastland

Rating:

4.0

Friendly, patient and inviting staff. Drop off was a going above and beyond experience with "Jameel" in how he engaged immediately in convo about the experience and other worthwhile topics.

Rating:

5.0

The dolly and bag of pads in the entrance of the truck bed are in the way. I snapped the seal on the dolly just trying to load in my furniture but never used it. I would like you to ensure I am not charged for it. Donald Wood 6147957554

Rating:

5.0

Nothing excellent customer service thank you

Rating:

5.0

Good job

Rating:

5.0

Customer service was great, even when I couldn't get in contact with them to extended my uhaul they called and asked if I wanted to extend it.

Rating:

2.0

Customer service suck today . Guy behind the counter was tired or something he didn't want to show me which button too push regarding turning off the trailer button. AND The heavier lady that sits in that corner desk was taking a personal call she actually told the guy it was her insurance company while customers were in line waiting. Back to the guy he actually was huffing and puffing when I asked him to show me which button it was to turn off the yellow trailer light. Awful service today.. 4/ 8/ 2021

Rating:

5.0

Helpful staff and very clean truck.

Rating:

5.0

Free beer 🍺

Rating:

4.0

Good

Rating:

1.0

The entire order process is awful. Ordered through the app. Pickup location changed to another location 7 miles away. That location was a mess. They wouldn't rent me a Truck without me uploading my I'd into their system. There was no other alternative. I couldn't present my id even though thdd ECC person asking was 3 feet away. She couldn't take it. My camera doesn't work on my phone. So I couldn't take a pic. My alternative was to not rent the truck. This wasn't bright during the implementation phase of this process? What a terrible customer experience. If I can avoid it, I'll never from again

Rating:

5.0

There was an employee who was a younger guy, we didn't get his name but he was wearing a wrestling stocking hat who went above and beyond. We unknowingly arrived 2 minutes after closing to drop off our truck and trailer and he noticed we were having issues checking out so he stayed past his clock out time and helped us check out. We had had an extremely long and disappointing day and him doing that was very very much appreciated. Excellent customer service

Rating:

1.0

I had to pick up a trailer at this location after the one I had reserved at the Etna location was not there when I showed up to get it. I had a confirmation that it was available but it was not there when I arrived. I had to drive across town to the Hamilton Road location to get the trailer. The customer service was really, really bad. The employees were all very rude, stand-offish and acted as if they were doing me a favor in renting me the trailer. The entire situation made me very uncomfortable. I recall reading about getting paid $50 in the event that the equipment was not available upon arrival. I will be looking into this. Thank you for giving me the opportunity to share my experience with you.

Rating:

2.0

Better customer service.

Rating:

2.0

The guy that checked in our truck after we returned was a sexist condescending asshole. He should be thankful to even have a job

Rating:

5.0

The manager was Awesome, very friendly, extremely helpful and knowledgeable of the equipment. I would definitely refer someone to this location.

Rating:

5.0

Customer service at this location is always top notch. Keep doing what you are doing

Rating:

5.0

Excellent customer service. The vehicle was clean/sanitized. I would visit this location again for a rental.

Rating:

5.0

.

Rating:

1.0

I was charged a $20 after hours fee because their barcode scan by the key drop off was not working. I have still yet to receive a follow up call about this issue.

Rating:

5.0

Careful and quick process. Friendly and thorough instructions couldn't have been easier!

Rating:

5.0

It was Saturday and very busy when I picked up the rental truck. The service staff was upbeat and friendly. When I returned the truck I received the same upbeat and friendly service. Really made my day! Thanks!

Rating:

5.0

They were very efficient and professional!!!

Rating:

3.0

The front desk representative could be more personable or pleasant with customers.

Rating:

1.0

I never received my receipt

Rating:

5.0

Nothing. The staff at the Hamilton Rd Uhaul was awesome!

Rating:

2.0

Thé customer they all need who to talk people ?

Rating:

4.0

The ELECTRONICS was just Awful!!! I stood trying what felt like 27 minutes trying to upload a copy of my Driver's License into their system in order to check out a truck. Why couldn't they just let me HAND them my driver's license.... I'm standing right there. So, I lost 30 minutes trying to do their Electronics. Ugh. The people were nice but the inconveniences was Painful!!!

Rating:

5.0

N/A

Rating:

2.0

Customer service was horrible

Rating:

4.0

You can up dated your office people they don't have a clue what they are doing too much horse play your lady is not very nice and doesn't seem like she wants to work

Rating:

3.0

The trucks always broke down

Rating:

3.0

Sabrina is hard worker. Here in Greensboro.

Rating:

5.0

The team at S. Hamilton was excellent- very helpful. However- my original reservation was down the street at Vals of the Caribbean. At Vals the truck was available but the keys were not in the lock box and there was no attendant.

Rating:

5.0

Keep doing what you are doing.

Rating:

1.0

The door on the truck was latched by a piece of welded rebar that broke of as I was driving with all of my stuff in the back and I asked to speak with a manager upon returning the truck and was told there was no manager on site that day that they would have the manger give me a call I have now waited 3 days and have heard absolutely nothing from them I have picture proof of the broken latch and what they used to fix it. My experience here was horrible and nothing has been done about it

Rating:

5.0

The lot attendant was very kind and helpful when I returned the truck . Thank you

Rating:

4.0

Had challenges for location area when dropping off truck after closing hours . After about 25 minutes and numerous times of trying U-Haul to locate my phone I finally got through to return U-Haul truck using online return feature .

Rating:

5.0

The lady that helped us was so helpful thank you so much

Rating:

5.0

My initial reservation was with a 3rd party U-haul location and the person with the keys to the truck never showed up after 1.5 hours of waiting and I was not provided a code to retrieve the key from a lockbox. Once I called the corporate office, I was able to get the location changed to the actual U-haul main store and everything was smooth after that.

Rating:

5.0

Everything went smooth and easy from pick up to drop off. Thanks Uhaul!!!

Rating:

3.0

The 10' truck had more cosmetic damage than the trucks on 5th ave.

Rating:

4.0

Great job done

Rating:

3.0

They need more help on the weekend

Rating:

3.0

We picked up a moving van and vehicle transport at this location. The vehicle transport was covered with filth and they didn't hook up the brake lights or the safety chain to the van.

Rating:

4.0

Good job

Rating:

4.0

No comment

Rating:

5.0

excellent, accomodating service, very safe transport of goods packed to the gills. Fairly expensive move is only complaint.

Rating:

3.0

Staff was great. Location was nasty.

Rating:

5.0

Everything went perfect.

Rating:

2.0

Your services have changed...the price of the truck doesn't fit the price for the cost per miles? This was not a good experience.

Rating:

4.0

don't treat customers like they know everything you know. for many of us we go throw this only 1-2 year, and need to be told what to do without all the attitude!

Rating:

5.0

Jayva provided exceptional customer service and was able to review my bill with me in detail, and explained the charges thoroughly.

Rating:

4.0

Very helpful staff.

Rating:

5.0

Great job

Rating:

5.0

None

Rating:

5.0

The man on the lot was really helpful. Appreciated his great service

Rating:

4.0

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Rating:

3.0

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Rating:

5.0

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

Rating:

3.0

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Rating:

5.0

Manger and workers friendly and helpful.

Rating:

5.0

Great Job

Rating:

3.0

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Rating:

5.0

Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!

Rating:

5.0

Great experience

Rating:

5.0

It was excellent. Enough said.

Rating:

5.0

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Rating:

5.0

Thank you for everything

Rating:

3.0

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Rating:

4.0

It was sufficient.

Rating:

2.0

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Rating:

2.0

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Rating:

5.0

Great place for storage. Short term or long haul.

Rating:

5.0

Thank you guys so much!

Rating:

5.0

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

Rating:

5.0

I had no issues with them and they have the great customer service.

Rating:

1.0

Please have the district manager contact me at+16143300973

Rating:

4.0

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Rating:

1.0

Vv

Rating:

5.0

Good location and service

Rating:

3.0

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Rating:

3.0

I

Rating:

5.0

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Rating:

2.0

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Rating:

5.0

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Rating:

5.0

The staff at this location was really friendly and provided excellent customer service!!

Rating:

5.0

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Rating:

5.0

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Rating:

1.0

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Rating:

3.0

Card swipe didnt work made it a longer process.

Rating:

5.0

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Rating:

3.0

The people work there was very nice.

Rating:

4.0

Perfect experience

Rating:

4.0

Easy and clean

Rating:

5.0

Thank you Girma

Rating:

5.0

They was respectful and had eye contact.

Rating:

3.0

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Rating:

5.0

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Rating:

5.0

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

Rating:

5.0

N/a

Rating:

5.0

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Rating:

1.0

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Rating:

5.0

The services cost more than I had planned but overall I am pleased with everything.

Rating:

5.0

I was moving and this place worked out great.

Rating:

4.0

No issues will use again if needed.

Rating:

5.0

Everyone was very helpful and professional.

Rating:

1.0

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

Rating:

4.0

The staff was very helpful

Rating:

5.0

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Rating:

4.0

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Rating:

5.0

Great experience!

Rating:

5.0

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Rating:

4.0

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Rating:

5.0

It was convenient and clean and the staff was helpful

Rating:

5.0

No issues