Customer Reviews for U-Haul Moving & Storage of Eastside Erie

1,107 reviews

5010 Buffalo Rd   Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek)

(814) 899-3167

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(814) 899-3167

5010 Buffalo Rd
Erie, PA 16510
(On Route 20 between Wesleyville and Harborcreek)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Adnan S.  |  Overall Experience 
Rating:
1.0

My debit card was stolen. My account defaulted. I changed my information at the web site. There was some issue with it which the person at the counter stated loudly that the card was rejected for lack of funds. He used the OLD card that was in the system. I told him again that was the wrong card. We then used the correct card and it went through. No apology for announcing it for the entire room to hear. I went to my unit and there was a green ziplock on the unit. I called to have them remove it. At first they said they would but 20 minutes later no one came. I called back only to be transferred to the manager who stated he was going home and i could remove it myself. I stated again that I did not put it on and they needed to remove it and that I didnt want to damage it. I was told that if I didnt like it I could be removed from the unit and I could go elsewhere. Really? Is this the way UHaul treats a customer of over 4 years??

brian d.  |  First Impressions 
Rating:
4.0

Thanks

fred w.  |  First Impressions 
Rating:
5.0

The app didn't give much detail on where to find the key drop box for my self drop off. Eventually found it.

Kasey E. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

If my friends were stuck in Erie, PA, yes, they live in Ontario,

JANET M. 
Rating:
2.0

It would have been a better experience if there were not so many computer problems. The computer glitches caused delays in securing a unit, a long wait for receipts to be printed, and getting access to the building to use our unit. Waiting for an hour to get into the building while they tried to figure out what the problem was certainly the last of the many problems we encountered. Someone should figure out what's wrong with the computer.

Gerald D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy J.  |  Overall Experience 
Rating:
5.0

If you're going to be moving/hauling a motorcycle be sure to get your own straps rather than the uhaul straps they have to buy! I bought a set of straps to haul my motorcycle to storage and 1 strap broke causing the bike to fall over on the trailer!!!!

Noah E. 
Rating:
2.0

Poor customer service . I rent from other facility's and never had such disrespect to a customer Not sure if it was the manager but very disrespectful and argues with customer As they all say customer is always right Will never use this place I will drive 100 miles if need be to rent

Robert D. 
Rating:
4.0

Very disappointed that I had to drive across town to pick up the trailer when there are 4 other locations closer to me. When I made the reservation they said the transportation coordinator would call me to discuss moving it to a closer location but that never happened. The location where I picked up the unit was nice and the attendant was helpful.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Ben P.  |  Overall Experience 
Rating:
2.0

I rented this vehicle and nearly ran a fireman over directing traffic. The driving headlights were so dim and misalligned you could not see the road in front of you. When I thought I saw something in front of me I clicked on the high beams. All the driving lights went out! When I got the lights back on I was only 10 feet from the fireman directing traffic. A PA State Trooper pulled me to the side and asked why I turned off my lights? I explained what happened. I told this to the manager at UHaul who told me it was not their truck.

John K. 
Rating:
4.0

The only negative I have is we returned the truck UNDER estimated mileage and OVER on gasoline. I was told I would be refunded for under mileage which did NOT happen.

Suzanne E. 
Rating:
3.0

Customer did not leave a comment.

Carrie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH M.  |  Overall Experience 
Rating:
5.0

Staff was fabulous!

Thomas C. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
1.0

Better customer service and instructions need to be said more thoroughly. I got over charged for a whole bunch of bs.

Auna C. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

The only issue I have (and its a big one!) is that my rental location was change by U-Haul 2 times. Each time, father from my house. I made the reservation a week in advance and was told there were no issues and was good to go. Got a call a few days later moving my pick up / drop off location to a new location farther from my house. Then it happened again... moving the location again even farther and all the way across town. This added well over an hour to my trip and millage as well. Not a happy move after all the extra drive time.

Neal C. 
Rating:
5.0

Why such a large late fee with no grace period? Even a small curtousy email message or text message would go a long way. Especially 3 days in advance prior to your bill. That's the least someone could do. Considering other company's have the database and resources ya'll should as well. Other than the late fee my time at Uhaul was fantastic!

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry R. 
Rating:
3.0

The truck needed engine maintenance.

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Great storage unit facility! Felt safe to go there, felt that my belongings were secure each time I left. Facility was always clean, dry, no issues! Staff was friendly and attentive, knowledgeable on their protocols.

Casey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESK M. 
Rating:
3.0

Customer did not leave a comment.

Luz R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMY L. 
Rating:
5.0

Customer did not leave a comment.

LINDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

A direct line to each store

Marlene B. 
Rating:
5.0

Very nice location and staff.

Samuel C. 
Rating:
5.0

I had picked a 6 hour rental window and for some reason the web page reverted back to a 4 hour window. Not quite sure what happened but uhaul honored the 6 hours. So it was a fantastic experience. Thank you

Dana K. 
Rating:
5.0

Manager was very helpful and quick to get us on our way! Great customer service.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

The customer service people are friendly and willing to go the extra mile to make sure your satisfied.

Gerald D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEODORE K. 
Rating:
5.0

Customer did not leave a comment.

don k.  |  First Impressions 
Rating:
3.0

Hire more employees, I was asked to do the drop off process on my phone. Excellent, I will accept pay for that time at your convenience.

Garrett M. 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
2.0

The young man at the front desk when I picked up my u-haul was very short and rude... He didn't offer any insurance ask if I needed any additional products didn't say please hello thank you nothing! ALSO YOU, I can never get anyone on the phone.. the last time I tried for over an hour & I decided to drive to uhaul while I was calling.. turns out there was absolutely no one in the shop at all and the boy was sitting there playing on his phone. When I get there I ask him to have a manager call me because I was afraid I left something very important in the u-haul but of course no one called me back. There is literally no customer service at this place & I WILL NEVER USE THE LOCATION AGAIN.

Sage K. 
Rating:
1.0

The customer service is terrible. I usually use the location at East Grandview Blvd, since this is little closer to me, I was looking to switch here. Had a terrible experience the first time I rent from here. Never again..

Mukti S. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
1.0

I wasn't able to check in on the app to return the trailer. I called customer service and they told me it was fine and I wouldn't be charged. I get my bill and was charged the $20 for not checking in with the app this is wrong.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Need more staffing at this location staffed are very overworked and need help

Brian M. 
Rating:
5.0

Great customer service. We are pleased.

Kathleen J. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Ted D. 
Rating:
3.0

Customer did not leave a comment.

Britney S.  |  Online Move In 
Rating:
5.0

No comments.

Robert H. 
Rating:
5.0

Excellent service from Kaitlyn.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

I want to especially thank Leonard Kriegisch for going above and beyond in assisting me on the return of the truck. As I understand, he had already completed his shift but upon my arrival did not hesitate to check me in as the other staff was tending to another customer. His check in of the truck was fast and efficient. Thanks again Leonard.

FRED S. 
Rating:
3.0

The first gentleman I dealt with was not very helpful but than the girl who stepped in was great

Lisa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

You need to improve the reservation process. Twice I reserved a truck only to be canceled the night before. I had to scramble to find something else. Move out dates are SET IN STONE. Customers rely on the reservations.

Hunter C. 
Rating:
5.0

Superb location, everything was clearly explained, no waiting or interrogation. Best ever.

Donald D. 
Rating:
4.0

The trailer was fine and the service was fine. I know you are short staffed but getting through on the phone took FOREVER. The agent on the phone booked me a trailer that was not available. It did not matter to me because I could easily use another trailer but I expect other customers could have had issue with that.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Bruce U. 
Rating:
5.0

The woman who processed my return was excellent. Friendly and helpful.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

I was very impressed with all that U Haul had to offer. The young lady that waited on us was very efficient and helpful.

Lark M. 
Rating:
5.0

Thanks very much, the girls for pickup and return were kind and wonderful. Thanks much. Sincerely Sparkie Edwards

Sparkie E. 
Rating:
1.0

I reserved my unit online. After reserving I called and none seemed to have my info. A second call, and my reservation was found however the employee failed to mention that the loading doc was under construction and completely missing. A side utility door up a set of stairs was the alternative to get to my unit. I was also not told in advance about the lock provided, so I had bought an industrial lock and threw the package away making it non returnable for me. I was unable to get my largest furniture in my unit because of the side door loading entrance. No warning, no discounts. This would have completely changed my choices had I known in advance, made my move difficult and impeded what I need to store in my unit.

Teresa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Leonard did a great job

James P. 
Rating:
5.0

Your service what's 5 * the truck ran great I think 99 cents a mile on a weekend is too much

John N. 
Rating:
4.0

Your customer service reps are very knowledgeable, polite, and helpful.

Lori W. 
Rating:
3.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Young man showing trailer and inspecting was especially helpful. Very patient and super friendly. I appreciate his dedication to the customer.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY K.  |  First Impressions 
Rating:
5.0

I had trouble getting the app to work on my phone before I took the truck so one of your employees came out to check over the truck with me they were very helpful.

Bradley F. 
Rating:
5.0

Cup holders were dirty, no washer fluid in truck, great customer service, great staff

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Very easy to get in and out and quick friendly service

BRENT C. 
Rating:
5.0

Staff was wonderful and helpful. Everything worked well. Definitely would call again.

Mark M. 
Rating:
4.0

The trailer I rented had a bad plug. The lights would flicker on & off with every bump I hit. I had an Ohio state trooper follow me into a rest area & give me a verbal warning about the lights. I didnt receive a ticket because he realized it wasn't my fault that the trailer lights werent working properly.

Wesley S. 
Rating:
5.0

The staff were extremely helpful and courteous. They helped me every step of the way. I would recommend this location to anyone who needs to move or store! Thank you, Buffalo road UHaul!

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

Rodger R. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
1.0

GM Kaytlyn was taking personal phone calls when I walked in. Truck had low pressure tire and the check engine light the entire time I had it. Tank wasn't full like Kaytlyn said it was.

Tyler H. 
Rating:
5.0

Courteous staff assisted with all aspects of rental, including after hours drop-off.

Thomas K. 
Rating:
5.0

Very good customer service

Joseph S. 
Rating:
3.0

Check out is long and tedious. Drop off the key and be done. I really don't want to be going through all the picture taking if it's 20 degrees

Randall M. 
Rating:
5.0

Very friendly and efficient.

Janie G.  |  First Impressions 
Rating:
5.0

Everything was great and pick up and return went smoothly

Jeffrey M. 
Rating:
5.0

Great customer service! Helpful and went above and beyond. Thank you.

Pamela S. 
Rating:
2.0

Try not having burden on customer. Trailer was old & rusty.

William K. 
Rating:
5.0

Explain on details that there is additional cost for renting... thought it would be 19.95 renting was 46.00 when returned.

Diana C. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

If you're not phone savvy things take a little time but If you use cell phones easily you won't have any trouble.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

All good

Ronald R. 
Rating:
5.0

No improvement necessary..... very good experience Thank you

Howard C. 
Rating:
5.0

All the staff was polite, friendly, and helpful.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Your folks were great! Now the 2 guys and their company that you recommended was a little disappointing. Tri-state.

Albert C. 
Rating:
4.0

I am so upset with Uhaul as a whole. The location was great but I got screwed and charged for an extra day for no reason. My equipment was returned on time but their app wouldnt work so I had to do after hours return.

Brandon R. 
Rating:
5.0

Nothing the process went as expected

Joseph S. 
Rating:
3.0

I bought a bag of shipping blankets when I picked up the truck. While loading the truck, I found I did not need the blankets. I did not open the bag. Before I left for my deliver destination, I stopped at U-Hall to ask if I could return the unopened unused bag. I was told NO. The lack of customer appreciation did not go unnoticed.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
5.0

Our favorite U-Haul location. Staff members are professional, friendly and always helpful to see that our needs are met, which is much appreciated... thank you!

John W. 
Rating:
2.0

Even though the rep was awesome during check out of the truck when I realized the add on dolly were not in the truck i tried to call the local uhaul no answer or voicemail. Got a hold of corporate after 2 hours on hold. They put a message on my account, when i returned the truck i couldn't self check in. Server was down please was closed so I couldn't talj to someone. They checked it in and I said they check the dollies but all good there there were none and they still charged me for those dollies that is ridiculous

Thomas F. 
Rating:
3.0

The manager is very unfriendly

Julie W. 
Rating:
5.0

Haylee was awesome in securing a replacement 10' truck after discovering the truck I reserved a week ago was cancelled by someone for whatever reason. This was a big deal because I was to drive over 5hrs from VA to northern PA to remove property from my in-law's residence that was being put on the market 2 days later. Thank you Haylee (hopefully the name is spelt correctly) for making things happen and getting things squared away.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
4.0

Customer did not leave a comment.

SHELLY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanel T. 
Rating:
5.0

NONE

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

The seft check-in for after hours didn't register on the u-haul system so I was charged the convince fee for not checking it in. The rep was very helpful and we were able to resolve the issue.

Benjamin O. 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  Online Move In 
Rating:
4.0

At first Kaitlin was not understanding me and I wasn’t understanding her but eventually we connected. She did over and above helping me with my move in. I’ll recommend U-Haul.

Premier M.  |  First Impressions 
Rating:
5.0

William was very helpful

James T.  |  First Impressions 
Rating:
4.0

Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

Gerald H.  |  First Impressions 
No reviews have been submitted for this location.

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