Customer Reviews for U-Haul Moving & Storage of Eastside Erie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Eastside Erie

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Angela L. on

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Tina C. on

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Always very friendly and polite staff, making this location my default place for anything moving/storage related.

John K. on

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Awesome experience. Thank you

Rebecca P. on

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Katie was excellent

Richard W. on

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Christine O. on

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Precious T. on

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Charles I. on

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I called a few days ahead of time to reserve/rent a trailer from U-Haul. Upon picking up the trailer and hooking it up to my jeep, Tyler Kriegisch/employee and myself discovered the wiring on my hitch wasn't working. Unfortunately, I didn't install the current hitch along with the wiring so I knew nothing about how to repair it. Tyler took it upon himself to install a new box and wiring! In less than 1.5 hours, my vehicle was ready to go, safely, efficiently and I was able to continue my day! That was also with he helping others with their rentals also. I have never experienced an employee going above and beyond their required or daily activities to ensure the customer was taken care of in a timely manner, like I experienced that morning! I can't thank Tyler Kriegisch enough for his professionalism, knowledge, efficient work, kindness and all around helpful attitude! I would and will continue to highly recommend the U-Haul on Buffalo Road.

Marie A. on

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I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!

Mario S. on

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Tom S. on

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very nice

Kevin B. on

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BENJAMIN CLAY V. on

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They were rude a d told me I was I was in the wrong spot then shoved a phone in my face even though the district rep told me I could take it anywhere. Very rude personnel.

Lisa K. on

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Michael M. on

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Friendly service. More helpful if they can’t help. Get more equipment.

Jennifer T. on

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Jamie Q. on

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The little kid who was working and allowed to run things didn't put my furniture dolly i reserved in the truck. I drove a half hour away before checking the truck and had to turn around to go back. He then laughed about it, brought out a dolly and left it in the parking lot for me to load myself and secure it. And took 10 miles off my bill...$7.49....I lost an hour of moving time and rental time off my contract which he refused to fix. I had to pay movers for an hour to sit around and do nothing losing me even more money. Then when I returned the truck the same kid tried to get me to help him do his job and inspect the truck and run turning signals for him or some I dunno cause I don't work there!!!!! And he then snapped at me and raised his voice telling me I had to help him which I then again refused and told him to do his job. Terrible customer service, costed a lot of extra money and time, will probably never rent from uhaul again and most definitely will never use that store again....garbage.

Diane M. on

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Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.

Neil R. on

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Lady was rude

Robert B. on

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The service was average. Could use more people at desk when busy. Should rent trailers inserts when hauling trailers instead of having to purchase another one. Besides that the woman who taken care of us was professional, very helpful and made it easy to get trailer. Thankyou.

Darlene E. on

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This Store has very Good Customer Service all workers were very helpful and informative Thank You.. Darlene...D.

Lisa A. on

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Paul H. on

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Robert L. on

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mike H. on

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Nothing. Everyone war great!!!

Jessica D. on

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Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.

Julie M. on

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Leonard, Derek and Tyler were all very nice and helpful.

Julie M. on

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all the employees that work at the Buffalo Road location are super helpful and a pleasure to deal with

Jeremy M. on

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Sherine Y. on

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Tyler was great! Very friendly,went over everything in detail. Exceptional young man. I was very impressed by him!

Brenda R. on

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Yvonne T. on

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Kaitlyn was very friendly and helpful

Brian M. on

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Both the nice young man who checked me this morning and the nice young lady who checked out the truck when I returned were both very friendly, professional and courteous...both are huge assets to any business

Frank M. on

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Nothing that I can think of currently.

Philip R. on

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Brian T. on

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I rented 3 trailers in 6 days GREAT staff and equipment

Ryan and April M. on

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You should ask more about the experience. Overall experience was awful. Reserved a mid-size trailer and was given a 1.5 hour notice that I had to drive to a different location (40 minutes away) on a business day. My husband and I both work and were unable to get to the location before it closed and would have had to go way out of our way to get trailer. Was told that it’s our fault because pickup is just a suggestion as well as pick-up time. Aaron at the west side erie, pa location was absolutely horrible. Cocky, laughing with the person on the phone about my situation and rolling his eyes. Told me they had to hold the available trailer for someone else picking up the trailer two days later. My husband had to then drive to another location to secure a larger trailer. All this happened just hours before I needed to drive across the state. Other customers in the store were having issues as well that I overheard. For a company so large, I was disappointed to say the least in my experience. So very sad Uhaul

Brent H. on

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This was a great transaction, picking up the trailer was a fast and efficient exchange. Dropping off couldn't have been easier. Two thumbs up!

James T. on

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William was very helpful

Ryan M. on

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Great experience!

Peter Z. on

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Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.

Gerald H. on

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Great place, only problem is there is no light in the unit itself. Have to rely on hall lights

shaker A. on

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Thank you 🙏

Erin Y. on

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It is clean and well managed

Tyler B. on

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Great experience!!

Luvetria D. on

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Great staff and great experience.

Thomas G. on

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Keep up the good work.

Ashley L. on

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Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.

Jessica D. on

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Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.

Christine Y. on

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Customer service was great

Philip J. on

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The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web

Craig B. on

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I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.

ANDREW Z. on

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Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai

Millard P. on

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Easy access, clean, secure, confident and reasonably priced.

David C. on

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Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.

oni j. on

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Guy in store was very nice and helpful

SABRINA R. on

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My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou

deborah p. on

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The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.

LESLIE R. on

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I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.

Laura J. on

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I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....

RANDOLPH B. on

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Very clean and secure facility. Definitely recommend. Thank you.

sue p. on

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I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.

tanny f. on

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Thanks for being there when I need you guys

Taisha R. on

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The customer service here is horrible.