Customer Reviews for U-Haul Moving & Storage of Elyria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elyria

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kathryn r. | First Impressions |
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ROBERT B.
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steven R.
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Very nice agents, friendly and informative.

Shana G.
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I'll never rent from y'all again

Mike K.
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Very friendly customer services.

Timothy S.
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DALEB E.
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Shakimia J.
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JAHDIEL O.
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DANIEL N.
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VERY GOOD CUSTOMER SERVICE, THANKS!

SPENCER S.
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ALICE A.
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andy E.
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Great job for everyone. Only problem, I waited on hold for 11 minutes before they picked up the phone. Guy on the other end did apologize for the long wait. I tried to rent a appliances dolly on my U-Haul app but the only option was to buy one so I had to call. Andy Eck

Luz Q. | First Impressions |
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Tyler was very helpful and my experience was flawless.

MATTHEW H.
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richard P.
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ed C.
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CAROLANN K.
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gorge c. | First Impressions |
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there was a line, but they got through it pretty quickly:)

Camron H.
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Truck was not aligned correctly. Very unsafe and hard to control. I was charged the incorrect amount before I was even told what it was, $120 over the actual amount. I was reimbursed but it didn't go back to my account right away, I understand that it is on the banks end but before you process the payment ask if it is the correct amount. It is easier than waiting for the reimbursement.

richard P.
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Ruben P.
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Joyce Y.
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Thank you for the quick and efficient service. Very kind employees.

MICHAEL S.
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Hire more people. You had 2 guys working on a Saturday. Those usually are your busiest days...

JACOB JIMALE A.
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Experience was good. Slight delay in dropping off but it was a Saturday afternoon and the place was busy so it was understandable.

FRANCESCO R.
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Phillip A.
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andrew K.
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David S.
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Had to unhook myself. Person working the desk was unable to help. I could not lift the tongue off the ball. Fortunately there was a trailer dolly handy to raise the tongue.

JIM S.
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Tyler Dooley was very helpful. I appreciate his professionalism.

Thomas D.
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Peter M.
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Very good service

Carol P.
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German V.
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Justin H.
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The truck I rented really struggled Trying to get into 2nd and 3rd gear. Made me nervous I was going to break down.

JACQUELINE M.
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It's hard to get in and out because of the traffic.

Jim H.
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Customer did not leave a comment.

Jason H.
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The roof of the truck that I rented had a small hole in the roof that leaked and unfortunately soaked the boxes that I had on the floor of the truck. I'm not pleased with this rental experience.

CHRISTOPHER M.
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Phillip A.
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Daniel S.
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Assure the customer that the vehicle was sanitized. I cleaned it anyways because I had my kids with me & wanted to be sure. Other than that had a great experience!

Sulma A.
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The staff was friendly and prompt in getting the trailer ready for me. I will definitely be returning there again when need be.

Jackie K.
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Customer did not leave a comment.

MIGUEL M.
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Price

Jim H.
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thurl M.
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very easy check in check in was good and quick would not expect any thing any easier employees ery helpful

MICHELLE T.
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Janet L.
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Robert R.
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DEBRA F.
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clayton M.
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Charles B.
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I've rented many U-Haul trucks, and now traliers. This trailer was horrible. It made my haul so much more difficult and uncomfortable. I have a new Chevy Silverado and I could feel the trailer the entire trip.

Deborah D.
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stephen R.
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Gregory S.
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Richard B.
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Jerry K.
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Stanley Z.
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The right side marker lights were not operating and the hookup resulted in the wires rubbing on the ground which caused me to make an emergency repair on the trip.

BRYAN W.
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Awesome customer service...quick and easy checkout

Rachel W.
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They made the process super easy.

Walter P.
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Truck was ready to go at my pickup time with the car hauler attached , really cant ask for much more then that. Checkout was quick and efficient.

THOMAS P.
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EILEEN H.
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Kathleen C.
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Dave S.
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Amanda R.
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Checking in was fast, everything was explained well, very happy with my experience

Csaba O.
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NILDA A.
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John K.
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Check in and check out were quick and easy. The van only had 1000 miles on it and was as advertised.

Paul L.
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TONY L.
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Csaba O.
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DON B.
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BENJAMIN S.
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Only issue is the amount of people working. Would of loved the experience more, if I did not see wait in the store alone while other people were being hooked up.

Morgan T.
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Kevin P.
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dalton H.
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Quicker departure and return acceptance time on some equipment

Peter M.
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David H.
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lauren M.
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BARBARA W.
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Very nice and friendly workers, always willing to help,.

MARK K.
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EVELYN V.
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All was well done.

paul E.
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PAUL D.
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only one person to handle check in. Only one person to handle 6-8 customers.

Mekah J.
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The gentleman at the desk was awesome. Seemed to be the only one there and there were several people in a line. He was very efficient, friendly, and upbeat. Please let him know that he was the best!!!!

Mike L.
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All employees I had contact with were extremely professional and very courteous! Would recommend this location to anyone.

TONY L.
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Very pleased with the gentleman that signed me out

Donald L.
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Customer did not leave a comment.

JEREMY H.
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The attendant who toke care of me was very informative and explained everything.

Mark G.
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David H.
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CHRISTINA W.
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Both times I had to rent from this facility, they were friendly and very accommodating! Will always recommend them!

SANDRA S.
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The young man - Eric - who checked the vehicle in was very pleasant and quick about it!

Frederick T.
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Staff was very helpful. Much appreciated!

Edward W.
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Marisol O.
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Pamela S.
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NO IMPROVEMENTS HAVEN'T HAD A BAD EXPERIENCE.

Darlene D.
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I have used the trucks twice this year, and both times I have to wait in line for quite a while because there was only 1 worker. Everything was easy from there.

Michael P.
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Customer did not leave a comment.

Michael L.
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Nothing at All this was one of the best experiences I have had at a uhaul. Tyler at the Desk is a terrific person. He's knowledgeable, very courteous it is always a pleasure to do business with Him. I dont hesitate to call. He always gives me good advice as to what kind of equipment I'm looking for. The guys in the return Area are just as good.

JAMES L.
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Felicia E.
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GLEN S. | Overall Experience |
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Kenny G. | Overall Experience |
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Everyone is great and friendly. They just need to learn to pick up the phone.

ronald S. | Overall Experience |
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George s. | Overall Experience |
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Dolores T. | Overall Experience |
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Barbara W. | Overall Experience |
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RON W. | Overall Experience |
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debra s. | First Impressions |
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I still haven't received my card to gain access to unit?

Jayson P. | Overall Experience |
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The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Maeve G. | Overall Experience |
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I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Tammy A. | First Impressions |
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Customer did not leave a comment.

Jayson P. | First Impressions |
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Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Roxie M. | First Impressions |
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I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Alberto G. | Online Move In |
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Great communication and definitely helped me.

patrick c. | Overall Experience |
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Great customer service

Ketcy R. | First Impressions |
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I love Uhaul although the price is high they are reliable.

Jime E. | Overall Experience |
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Very good device

Lucia G. | Overall Experience |
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I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Urey H. | Overall Experience |
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The equipment and customer service was excellent. Thank you.

TAMA B. | Overall Experience |
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Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

Janette N. | Overall Experience |
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The service and care of my storage were simply excellent!

Leeann S. | First Impressions |
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Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

DANIEL T. | Overall Experience |
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Best U-Haul around. All the staff is great to work with and very friendly.

Adrian t. | Overall Experience |
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Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Javier V. | Overall Experience |
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No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Adalis T. | Overall Experience |
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The store manager is super nice and helpful .

Javier V. | First Impressions |
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The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Luz T. | Overall Experience |
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Wonderful service, friendly employees. I will recommend this facility to everyone.

Nicki P. | First Impressions |
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Overall it was a good experience

Kenneth R. | Overall Experience |
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The staff was friendly and professional.

THERON L. | First Impressions |
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everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

Ashley C. | Overall Experience |
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You guys did great! Thank you!

Kerry M. | Overall Experience |
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Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

patrick b. | Overall Experience |
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Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Kenneth R. | Reservation |
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Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Warren C. | Overall Experience |
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na

Ellen Y. | Overall Experience |
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I'll be a return customer if I need your services again.

kim l. | Overall Experience |
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I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

Dolores C. | Overall Experience |
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THANK YOU

Nancy M. | Overall Experience |
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Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

joan m. | Overall Experience |
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I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

patrick b. | Reservation |
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Just average service.

Nelson M. | Reservation |
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Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

robert l. | Overall Experience |
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Easy to get in and out of.

Susan T. | Overall Experience |
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Good location, clean storage rooms.

MARY M. | Overall Experience |
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Very satisfied

Ellen Y. | Reservation |
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Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Andrea M. | Overall Experience |
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We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Chris G. | Overall Experience |
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Very busy

Donna S. | Overall Experience |
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I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

JENNIFER K. | Overall Experience |
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Very safe and convenient location. Couldn't have asked for anything better.

Donald B. | Overall Experience |
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Safe, secure and convenient storage.

Tyler S. | Overall Experience |
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Nice Place

michael b. | Overall Experience |
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Great expereince, thank you

No reviews have been submitted for this location.

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