Customer Reviews for U-Haul Moving & Storage of Elyria

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Elyria

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ashley Y. on

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Drew S. on

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Karen S. on

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I am confused abt how a truck that is advertised as $19.99 ends up being THREE times that amt!!! I understand milage, plus gas. I went 6.5 miles. I had to move a sofa & love seat, so I no choice. $60, well they ended up refunding $7 for whatever reason when I returned the truck. But I think, in my opinion, that is way too much.

Christine J. on

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James J. on

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I was kind of rushed out of there, but I understand that is because they want to get the customer in and out. Would be nice if they reviewed my order a little more. Like I said though, I understand and it all worked out

Cherie W. on

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Brian W. on

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Very nice fast and friendly service

Nancy D. on

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So easy! In and out in 5 minutes.

Richard B. on

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When you have some one picking up the u-boxes you should have available some how to transport more than one box.

Kevin P. on

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The girl that waited on me was very friendly and thorough.

ROBERT W. on

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Kenneth T. on

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Brandon on the counter was friendly and did a great job

kenneth T. on

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Everyone was friendly and helpful.

Gloria R. on

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Robert M. on

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I was very happy with everything

maria R. on

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Great Customer service!

Juergen J. on

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Agustin C. on

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David M. on

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That was the most amazing uhaul store I have encountered with very friendly staff.

Markeyia H. on

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Jan R. on

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There was an open Corona bottle of beer in the door storage that we had to pitch once we got to our destination, it would have been horrible if we had to explain this to any authority.

Kip S. on

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Website was not working correctly, had to call in for a van, person scheduled pickup for wrong time and my reservation was canceled. Tried to use website again and was scheduled a vehicle at a town I did not select, customer service had to find me a vehicle somewhat closer. I still used more miles than I should have had to use because of the distance to the U-haul facility.

Daniel T. on

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Michelle D. on

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Urey H. on

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The equipment and customer service was excellent. Thank you.

Ronald N. on

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Needed a 26 foot truck. Location tried to locate one without success.

David B. on

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David S. on

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willam K. on

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U-Haul was professional, reasonably price, and did a great job installing our hitch. Thanks... A+

Felicia G. on

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Deborah A B. on

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Terry S. on

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James M. on

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A great team to work with

Matthew D. on

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Jessica C. on

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N/A. The experience was great.

Nicholas S. on

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TAMA B. on

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Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

Janette N. on

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The service and care of my storage were simply excellent!

Leeann S. on

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Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

DANIEL T. on

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Best U-Haul around. All the staff is great to work with and very friendly.

Adrian t. on

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Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Javier V. on

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No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Adalis T. on

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The store manager is super nice and helpful .

Javier V. on

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The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Luz T. on

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Wonderful service, friendly employees. I will recommend this facility to everyone.

Nicki P. on

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Overall it was a good experience

Kenneth R. on

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The staff was friendly and professional.

THERON L. on

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everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

Ashley C. on

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You guys did great! Thank you!

Kerry M. on

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Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

patrick b. on

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Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Kenneth R. on

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Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Warren C. on

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na

Ellen Y. on

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I'll be a return customer if I need your services again.

kim l. on

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I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

Dolores C. on

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THANK YOU

Nancy M. on

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Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

joan m. on

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I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

patrick b. on

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Just average service.

Nelson M. on

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Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

robert l. on

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Easy to get in and out of.

Susan T. on

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Good location, clean storage rooms.

MARY M. on

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Very satisfied

Ellen Y. on

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Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Andrea M. on

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We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Chris G. on

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Very busy

Donna S. on

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I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

JENNIFER K. on

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Very safe and convenient location. Couldn't have asked for anything better.

Donald B. on

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Safe, secure and convenient storage.

Tyler S. on

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Nice Place

michael b. on

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Great expereince, thank you