Customer Reviews for U-Haul Moving & Storage of Elyria

4997 reviews

41215 N Ridge Rd   Elyria, OH 44035
(Rt 57 & 254)

(440) 324-5262

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(440) 324-5262

41215 N Ridge Rd
Elyria, OH 44035
(Rt 57 & 254)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CAROLINA G. 
Rating:
5.0

The truck I picked up smelled very strongly of marijuana and nearly caused my wife to throw up after riding in it for 20 minutes to our destination. We left the windows down once we reached our destination to try to let it air out. It has little effect and was very off putting.

JAMES G. 
Rating:
1.0

You overcharged me then blamed my bank when in fact it was your fault. The girl was nice but poorly trained.

KYLE J. 
Rating:
5.0

Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!

Thomas F.  |  Overall Experience 
Rating:
1.0

Answer your fecking phones!! Needed to extend rental and tried calling location, 1-800 number, live chat, and sent an email AND NO RESPONSE, ON HOLD FOR 40 MINUTES...for two days. Absolutely crazy!

JACOB M. 
Rating:
5.0

always a good experience and equipment always clean and ready

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Percy H. 
Rating:
5.0

Customer did not leave a comment.

CAROL P. 
Rating:
2.0

I got charged 4 times the amount of what I was supposed to be charged . No one knows what there doing . And I can't get my money back because they said I have to take it up with the bank . When they are the ones who took my money .

DEVON G. 
Rating:
5.0

Customer did not leave a comment.

ADAM W. 
Rating:
4.0

Adjust customer check-in/check-out representatives when volume is high. Waited 20+ minutes to check out.

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

TERESA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

need more people to service customers

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE D. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

JEREMIE W. 
Rating:
3.0

Truck was dirty. Old tobacco in the cup holders. Truck was saturated in smoke smell. Doesn't appear it was sanitized at all even with the concerns of covid.

Tim W. 
Rating:
4.0

They seemed to be short staffed. Once I was able to get a hold of someone they were extremely pleasant and made my drop off effortless

Aakaash P. 
Rating:
5.0

Great rates

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Customer did not leave a comment.

SHERRY G. 
Rating:
5.0

Customer did not leave a comment.

Londa A. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
4.0

Passenger side headlight is not working!!!

ALISHA V. 
Rating:
5.0

More gas when picking up

KIMBERLY C. 
Rating:
4.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Very friendly service people. Was very satisfied with my experience.

DENNIS R. 
Rating:
4.0

1st. Tires were boarder line. 2ns. The outside of the trailer should look better, looked a little tired.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P A. 
Rating:
5.0

Customer did not leave a comment.

Jaz J.  |  First Impressions 
Rating:
5.0

Can't think of anything - good job!

TERRENCE R. 
Rating:
5.0

Customer did not leave a comment.

MELVIN C. 
Rating:
4.0

During drop off, I had to sit there for 10 minutes or better before someone finally came out to check in. Then he assisted a person that came in after me. When I said something the guy got very nasty and just plain rude. The process of renting the truck with the lady inside the store was excellent! Great personality and a true people person. She made things easy for me, since I had no idea what I was doing. There must be improvements in the drop off process, and employees should know how to deal with disgruntled customers, and getting nasty and raising your voice is NOT the best method.

AMANDA T. 
Rating:
5.0

Customers service was very good

JOHN J. 
Rating:
3.0

The check-in process for U-Haul needs to be improved. When I make a reservation on-line with credit card, this same credit card should be an available option at pick-up time and I should not have to present the card again. I should be able to present a driver's license, have paperwork printed out and on my way. This would expedite the overall check-in.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

MARTIN Y. 
Rating:
5.0

Great customer services

FELIX R. 
Rating:
5.0

Only thing I had issue was the steering wheel on the truck wasn't straight when driving, but truck still drove straight. Was very busy at pickup but was well handled and dropoff was super easy. I also like the sign explaining the building reuse.

Rory S. 
Rating:
5.0

know that if you rent a trailer the back does not seal. All my items were soaked from the rain.

CARLA H. 
Rating:
5.0

Truck had been smoked in

MATTHEW S. 
Rating:
2.0

There were only 2 employees in store working registers. Long line. Long wait. I reserved a 17ft truck. Was offered a 20 which was too big. They stated lack of equipment. Ended up with a downgrade to 15ft. Took 2 extra trips to move. General Mgr took another person that walked in ahead of 2 of us. When he walked in a 2nd time with a truck issue I mentioned she should have to wait it line & he raised his voice to me. I have been a loyal customer for years & was shocked & disappointed.

SHELLY H. 
Rating:
1.0

Customer did not leave a comment.

RICHARD C. 
Rating:
2.0

Please make sure your customers know where to take the vehicle back when finished!! Iv waited in line while 2 employees helped out one customer! Then when I got up to the line I was told to wait in another line, after waiting a half hour to drop off my vehicle!!! BAD CUSTOMER SERVICE!!!

ANNA Z. 
Rating:
5.0

Customer did not leave a comment.

Maxim K. 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Tyler and Jamar made storage rental and multiple trailer rentals a breeze. Will definitely be coming back in the future!

ANDREW C. 
Rating:
3.0

Customer did not leave a comment.

CORY H. 
Rating:
5.0

Customer did not leave a comment.

Denise N. 
Rating:
5.0

Clean the trucks a little better

SALEH Y. 
Rating:
5.0

Nothing it was perfect

MICHAEL S. 
Rating:
5.0

Everyone is friendly and knowledgeable and a large selection

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

JORGE I. 
Rating:
1.0

I ordered a dolly which I never got. Contacted them which I was told I would be refunded for. But still have not received that.

PAMELA C. 
Rating:
5.0

Rented a enclosed trailer to move furniture, back doors on trailer was almost black they were so dirty. Definitely could have been sprayed off before it was rented again.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
4.0

Better clean the vehicle, the windshield was really dirty and there was a crack on the front bumper below the headlight and it wasn't updated until I posted about it before leaving

JEREMY L. 
Rating:
5.0

Everything was good.

DAVID W. 
Rating:
4.0

The personnel were wonderful & friendly. However the van I was given reeked of smoke. It was awful. The only reason I didn't demand another one, is the only other van had just been rented. The van smell is all I remember from this date.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
4.0

Lady who helped me was very professional and friendly

RAYMOND T. 
Rating:
5.0

Great service.

David R. 
Rating:
5.0

Best Uhaul place I have ever been too. Staff is awesome very helpful. Fast service No long waits. They know what they are doing there.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

TAMI H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

The associates were exceptionally kind and professional

CORINNA A. 
Rating:
5.0

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Stormi C.  |  Online Move In 
Rating:
5.0

Friendly professional staff at check-in. Storage unit spotless.

Thomas F.  |  First Impressions 
Rating:
2.0

They used one of my cards then told me they couldn't use that one. And it literally took $25 off of my card and it had not

JACOB N. 
Rating:
5.0

Customer did not leave a comment.

Keith G. 
Rating:
3.0

Truck was fine, everything was fine. Except they put my dolly and blankets in the wrong truck. But we're fine. Thank you.

PAUL F. 
Rating:
5.0

Customer did not leave a comment.

ALEIA R. 
Rating:
5.0

Customer did not leave a comment.

Tisha P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything went well. The young man that checked me In Was pleasant and very efficient.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

VERNON G. 
Rating:
5.0

I can't think of anything that would improve your services, other than keeping up with the same service that was given to me . Thank you

BARRY B. 
Rating:
5.0

Customer service was wonderful!

Alecia G. 
Rating:
5.0

Everything was good.

ALLEN D. 
Rating:
4.0

Customer did not leave a comment.

Venus H. 
Rating:
5.0

Everything was great with the trailer and getting it from the location but your prices are too high $500 for a one-way to Florida seen a lot of money to me

GARY B. 
Rating:
3.0

My comparison is to another company that I store. Their prices are a bit better.

Yvonne B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COMMER M. 
Rating:
4.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Janessa H. 
Rating:
4.0

Web sight was hard to navigate. I restarted 4 times. Finally I drove to the location and they said my reservation went through, but there was a lot of items on the order that I didn't need.

Rickie Z. 
Rating:
5.0

Everything was very simple And a huge money saver Thank you

roberto w H. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
4.0

Customer did not leave a comment.

ANTONITTE J. 
Rating:
5.0

Customer did not leave a comment.

Kodey K. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN S. 
Rating:
5.0

Nothing. This is the third time I've rented from you, online reservation is the best!!! The people at the counter are friendly, knowledgeable, and efficient. The equipment is in great shape. This is my go-to location, I'm so satified!!!

BRIDGET B. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
5.0

Customer did not leave a comment.

Morgan F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DONALD ALAN C. 
Rating:
4.0

Customer did not leave a comment.

candace c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathryn r.  |  First Impressions 
Rating:
5.0

Tyler was very helpful and my experience was flawless.

Luz Q.  |  First Impressions 
Rating:
5.0

there was a line, but they got through it pretty quickly:)

gorge c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLEN S.  |  Overall Experience 
Rating:
4.0

Everyone is great and friendly. They just need to learn to pick up the phone.

Kenny G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ronald S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RON W.  |  Overall Experience 
Rating:
3.0

I still haven't received my card to gain access to unit?

debra s.  |  First Impressions 
Rating:
5.0

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

Jayson P.  |  Overall Experience 
Rating:
5.0

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Maeve G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy A.  |  First Impressions 
Rating:
5.0

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

Jayson P.  |  First Impressions 
Rating:
5.0

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Roxie M.  |  First Impressions 
Rating:
5.0

Great communication and definitely helped me.

Alberto G.  |  Online Move In 
Rating:
4.0

Great customer service

patrick c.  |  Overall Experience 
Rating:
5.0

I love Uhaul although the price is high they are reliable.

Ketcy R.  |  First Impressions 
Rating:
5.0

Very good device

Jime E.  |  Overall Experience 
Rating:
5.0

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

Lucia G.  |  Overall Experience 
Rating:
5.0

The equipment and customer service was excellent. Thank you.

Urey H.  |  Overall Experience 
Rating:
5.0

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

TAMA B.  |  Overall Experience 
Rating:
5.0

The service and care of my storage were simply excellent!

Janette N.  |  Overall Experience 
Rating:
5.0

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Leeann S.  |  First Impressions 
Rating:
5.0

Best U-Haul around. All the staff is great to work with and very friendly.

DANIEL T.  |  Overall Experience 
Rating:
5.0

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

Adrian t.  |  Overall Experience 
Rating:
5.0

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

Javier V.  |  Overall Experience 
Rating:
5.0

The store manager is super nice and helpful .

Adalis T.  |  Overall Experience 
Rating:
5.0

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Javier V.  |  First Impressions 
Rating:
5.0

Wonderful service, friendly employees. I will recommend this facility to everyone.

Luz T.  |  Overall Experience 
Rating:
3.0

Overall it was a good experience

Nicki P.  |  First Impressions 
Rating:
5.0

The staff was friendly and professional.

Kenneth R.  |  Overall Experience 
Rating:
5.0

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

THERON L.  |  First Impressions 
Rating:
5.0

You guys did great! Thank you!

Ashley C.  |  Overall Experience 
Rating:
5.0

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

Kerry M.  |  Overall Experience 
Rating:
5.0

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

patrick b.  |  Overall Experience 
Rating:
5.0

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

Kenneth R.  |  Reservation 
Rating:
2.0

na

Warren C.  |  Overall Experience 
Rating:
5.0

I'll be a return customer if I need your services again.

Ellen Y.  |  Overall Experience 
Rating:
3.0

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

kim l.  |  Overall Experience 
Rating:
4.0

THANK YOU

Dolores C.  |  Overall Experience 
Rating:
2.0

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

Nancy M.  |  Overall Experience 
Rating:
5.0

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

joan m.  |  Overall Experience 
Rating:
3.0

Just average service.

patrick b.  |  Reservation 
Rating:
5.0

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

Nelson M.  |  Reservation 
Rating:
5.0

Easy to get in and out of.

robert l.  |  Overall Experience 
Rating:
5.0

Good location, clean storage rooms.

Susan T.  |  Overall Experience 
Rating:
5.0

Very satisfied

MARY M.  |  Overall Experience 
Rating:
5.0

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

Ellen Y.  |  Reservation 
Rating:
5.0

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Andrea M.  |  Overall Experience 
Rating:
5.0

Very busy

Chris G.  |  Overall Experience 
Rating:
1.0

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

Donna S.  |  Overall Experience 
Rating:
5.0

Very safe and convenient location. Couldn't have asked for anything better.

JENNIFER K.  |  Overall Experience 
Rating:
5.0

Safe, secure and convenient storage.

Donald B.  |  Overall Experience 
Rating:
5.0

Nice Place

Tyler S.  |  Overall Experience 
Rating:
4.0

Great expereince, thank you

michael b.  |  Overall Experience 
No reviews have been submitted for this location.

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