Customer did not leave a comment.Albert R.
U-Haul Moving & Storage of Elyria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Morgan F.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.DONALD ALAN C.
Customer did not leave a comment.WAYNE M.
Customer did not leave a comment.DAVID S.
As a past employee I know what it takes to keep customers coming back and those same rules still apply sure miss my old boss Brian as he was a good teacher and good person to work withRICHARD H.
Customer did not leave a comment.CAROLYN R.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.GREGORY H.
Customer did not leave a comment.Timothy D.
Customer did not leave a comment.THOMAS H.
The charges get high. I rented a truck for 4 hours and it ends up being 63 dollars. Wow! Plus i put 15 in gas.SANDRA A.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Bradley J.
Nasty employeeDONIELLE A.
Customer did not leave a comment.MICHAEL Z.
Nothing. Rus and Tyler made the whole experience awesome. Highly recommend.Elizabeth P.
Customer did not leave a comment.SUSAN A.
Customer did not leave a comment.MARIANNE R.
Customer did not leave a comment.candace c. | Overall Experience
Customer did not leave a comment.LAURA C.
Customer did not leave a comment.JOSHUA B.
After paying with my debit card at UHaul (approximately $41) , a few hours later I received a fraud alert text from my bank that an attempt had been made to charge my card for $8,100 for ANOTHER UHaul purchase! I immediately called my bank and the purchase was declined but my card had been compromised and had to be cancelled. UHaul needs to increase their security on their credit card system!DOMINIC D.
The key drop on the garage door took a bit of searching to find, since the after-hours drop off said it would be near the main lobby entrance. Updating the website, or having a clearer sign at equipment drop off would help.Jason E.
Customer did not leave a comment.john P.
The truck had a leak and all my boxes got soaked! I work for a moving company an ive never had that happen. The truck ruined my 2 year Olds son's books and tons of other things.ANNA D.
Everything was great! Thank youPHILIP S.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Cheryl B.
It was my first uhaul and it went great! ThanksRACHEL M.
Customer did not leave a comment.JESSICA M.
Customer did not leave a comment.Deanna P.
Customer did not leave a comment.Steven M.
The lady that was at this location was very nice and she was very friendlyAMJAD A.
Customer did not leave a comment.luis M.
Customer did not leave a comment.DIANA H.
Customer did not leave a comment.TERESA F.
I made the reservation online. Website asked relevant questions, which included an approximate miles being traveled question, then I was able to "pay" online. Upon returning van, i was given a different (almost double) total. Upon review I found that even though i was asked on website for an estimate of travel miles these were not used for the total I paid online at time of reservation. The mobile pickup and return is glitchy and somewhat confusing to use. Outside of van was dirty.Melissa I.
I picked up a 4 x 7 cargo trailer in Southfield Michigan. Excellent service by that gentleman. I got the trailer for $22 plus the $60 deposit on one way from Michigan to Ohio and had it for 2 1/2 days. My destinations drop off changed now I needed to go Pennsylvania it's three days before Christmas. So I went to my drop off location. Dropped off the 4 x 7 cargo trailer three hours early because I had a lady call me from corporate office of U-Haul and asked me if I was going to turn the trailer in because there's a person that needs it to rent. I obliged to her and said yes I'll bring the trailer in early because I need to get a bigger trailer Too go to Pennsylvania but I'll be staying here until Monday after Christmas. So this works out and she agreed. I go the next morning to drop off the 4 x 7 cargo trailer. I told the young kid behind the counter then I'll be staying here until Monday morning which it was Wednesday morning when I was there. That I would like to get a six by 12 cargo trailer after I turn in the 4 x 7 cargo trailer. I asked the gentleman about my $60 deposit and he said it would be refunded on my debit card in five business days which is normal. At that time I told him again. That I was going to spend the holidays here so I'll be dropping it off at this location in Pennsylvania mid afternoon Monday. At that time he did his job correctly. He gives me the paperwork and it was $200 including the $60 deposit. For two days so that means I would have to turn it back in on Christmas morning I told him then I was not going to be in Pennsylvania until Monday mid morning. He told me after Friday it will be $20 a day until I drop it off. So that $60 for the extra days plus the $200 I initially paid on my debit card. Follow me so far? I check my bank card when I get back to my nephews house. And they took $274 off my debit card. so at this point I'm pretty upset. So when I called and asked clarification on the $60 deposit returned and for them to explain to me how can I get a 4 x 7 cargo trailer for 2 1/2 days. For $22. And then go to a different location and get the next size up trailer. Because they didn't have no five by eights that's why I got the 8 x 12. Why would it Cost me $334 for six days actually 5 1/2. His answer to me was it is what it is and hung up on me. I'm pretty confident because I've been in customer service my whole life. Not every U-Haul service center is like this young kid was. But I think it's a disgrace the younger generation in my opinion price gouges when it comes to a customer having faith in that company representative to take an Extra $74 off my card and not give me an explanation how that happened compared to the paperwork that I was giving. Don't ever go to this place very unprofessional. Now that older gentleman outside was outstanding did every single thing complemented Me on my truck. I would refer that gentleman to anybody. But as far as the young man inside well taken behind the shed a couple times might teach him some manners and respect for older people people that pay attention thank you Young man you made my move experience very Unpleasant. To the point I will never use U-Haul again. Merry Christmas everyone.DALE SCOTT S.
Check out process could be better. Waiting in a long line for a receipt is inconvenient. Receipt should be issued by check out person at truck.ROBERT A.
Customer did not leave a comment.Hannah M.
Nothing really. Everything went wellFRED M.
Nothing. I have to comment that the young female who helped me with my rental(sorry I do not remember her name was amazing. Very customer friendly, extremely knowledgeable and should be commended. Also I was very impressed by the facility and the smoot customer friendly operation. Will definitely rent from there again!THOMAS W.
Customer did not leave a comment.MARCO S.
Customer did not leave a comment.LANCE M.
Customer did not leave a comment.LISSA L.
Everything was perfectJEFFREY B.
Staff was very courteous and helpful.DAVID B.
Customer did not leave a comment.jamie S.
Customer did not leave a comment.John M.
Customer did not leave a comment.ADAM T.
Customer Reps were professional and very helpful and efficient. This is my favorite rental locationJohn B.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.kathryn r. | First Impressions
Customer did not leave a comment.ROBERT B.
Very nice agents, friendly and informative.steven R.
I'll never rent from y'all againShana G.
Very friendly customer services.Mike K.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.DALEB E.
Customer did not leave a comment.Shakimia J.
Customer did not leave a comment.JAHDIEL O.
VERY GOOD CUSTOMER SERVICE, THANKS!DANIEL N.
Customer did not leave a comment.SPENCER S.
Customer did not leave a comment.ALICE A.
Great job for everyone. Only problem, I waited on hold for 11 minutes before they picked up the phone. Guy on the other end did apologize for the long wait. I tried to rent a appliances dolly on my U-Haul app but the only option was to buy one so I had to call. Andy Eckandy E.
Tyler was very helpful and my experience was flawless.Luz Q. | First Impressions
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.richard P.
Customer did not leave a comment.ed C.
Customer did not leave a comment.CAROLANN K.
there was a line, but they got through it pretty quickly:)gorge c. | First Impressions
Truck was not aligned correctly. Very unsafe and hard to control. I was charged the incorrect amount before I was even told what it was, $120 over the actual amount. I was reimbursed but it didn't go back to my account right away, I understand that it is on the banks end but before you process the payment ask if it is the correct amount. It is easier than waiting for the reimbursement.Camron H.
Customer did not leave a comment.richard P.
Customer did not leave a comment.Ruben P.
Thank you for the quick and efficient service. Very kind employees.Joyce Y.
Hire more people. You had 2 guys working on a Saturday. Those usually are your busiest days...MICHAEL S.
Experience was good. Slight delay in dropping off but it was a Saturday afternoon and the place was busy so it was understandable.JACOB JIMALE A.
Customer did not leave a comment.FRANCESCO R.
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.andrew K.
Had to unhook myself. Person working the desk was unable to help. I could not lift the tongue off the ball. Fortunately there was a trailer dolly handy to raise the tongue.David S.
Tyler Dooley was very helpful. I appreciate his professionalism.JIM S.
Customer did not leave a comment.Thomas D.
Very good servicePeter M.
Customer did not leave a comment.Carol P.
Customer did not leave a comment.German V.
The truck I rented really struggled Trying to get into 2nd and 3rd gear. Made me nervous I was going to break down.Justin H.
It's hard to get in and out because of the traffic.JACQUELINE M.
Customer did not leave a comment.Jim H.
The roof of the truck that I rented had a small hole in the roof that leaked and unfortunately soaked the boxes that I had on the floor of the truck. I'm not pleased with this rental experience.Jason H.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.Phillip A.
Assure the customer that the vehicle was sanitized. I cleaned it anyways because I had my kids with me & wanted to be sure. Other than that had a great experience!Daniel S.
The staff was friendly and prompt in getting the trailer ready for me. I will definitely be returning there again when need be.Sulma A.
Customer did not leave a comment.Jackie K.
Customer did not leave a comment.Jim H.
very easy check in check in was good and quick would not expect any thing any easier employees ery helpfulthurl M.
Customer did not leave a comment.MICHELLE T.
Customer did not leave a comment.GLEN S. | Overall Experience
Everyone is great and friendly. They just need to learn to pick up the phone.Kenny G. | Overall Experience
Customer did not leave a comment.ronald S. | Overall Experience
Customer did not leave a comment.George s. | Overall Experience
Customer did not leave a comment.Dolores T. | Overall Experience
Customer did not leave a comment.Barbara W. | Overall Experience
Customer did not leave a comment.RON W. | Overall Experience
I still haven't received my card to gain access to unit?debra s. | First Impressions
The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.Jayson P. | Overall Experience
I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.Maeve G. | Overall Experience
Customer did not leave a comment.Tammy A. | First Impressions
Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!Jayson P. | First Impressions
I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessibleRoxie M. | First Impressions
Great communication and definitely helped me.Alberto G. | Online Move In
Great customer servicepatrick c. | Overall Experience
I love Uhaul although the price is high they are reliable.Ketcy R. | First Impressions
Very good deviceJime E. | Overall Experience
I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteousLucia G. | Overall Experience
The equipment and customer service was excellent. Thank you.Urey H. | Overall Experience
Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSBTAMA B. | Overall Experience
The service and care of my storage were simply excellent!Janette N. | Overall Experience
Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.Leeann S. | First Impressions
Best U-Haul around. All the staff is great to work with and very friendly.DANIEL T. | Overall Experience
Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!Adrian t. | Overall Experience
No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.Javier V. | Overall Experience
The store manager is super nice and helpful .Adalis T. | Overall Experience
The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.Javier V. | First Impressions
Wonderful service, friendly employees. I will recommend this facility to everyone.Luz T. | Overall Experience
Overall it was a good experienceNicki P. | First Impressions
The staff was friendly and professional.Kenneth R. | Overall Experience
everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.THERON L. | First Impressions
You guys did great! Thank you!Ashley C. | Overall Experience
Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.Kerry M. | Overall Experience
Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCBpatrick b. | Overall Experience
Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.Kenneth R. | Reservation
naWarren C. | Overall Experience
I'll be a return customer if I need your services again.Ellen Y. | Overall Experience
I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99kim l. | Overall Experience
THANK YOUDolores C. | Overall Experience
Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.Nancy M. | Overall Experience
I was extremely pleased with my entire U-Haul experience. Kudos to all of you!joan m. | Overall Experience
Just average service.patrick b. | Reservation
Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!Nelson M. | Reservation
Easy to get in and out of.robert l. | Overall Experience
Good location, clean storage rooms.Susan T. | Overall Experience
Very satisfiedMARY M. | Overall Experience
Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.Ellen Y. | Reservation
We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.Andrea M. | Overall Experience
Very busyChris G. | Overall Experience
I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............Donna S. | Overall Experience
Very safe and convenient location. Couldn't have asked for anything better.JENNIFER K. | Overall Experience
Safe, secure and convenient storage.Donald B. | Overall Experience
Nice PlaceTyler S. | Overall Experience
Great expereince, thank youmichael b. | Overall Experience
Additional Services at this Location
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