Customer Reviews for U-Haul Moving & Storage of Elyria

The associates were exceptionally kind and professional

Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.

Friendly professional staff at check-in. Storage unit spotless.

They used one of my cards then told me they couldn't use that one. And it literally took $25 off of my card and it had not

Truck was fine, everything was fine. Except they put my dolly and blankets in the wrong truck. But we're fine. Thank you.

Everything went well. The young man that checked me In Was pleasant and very efficient.

I can't think of anything that would improve your services, other than keeping up with the same service that was given to me . Thank you

Customer service was wonderful!

Everything was good.

Everything was great with the trailer and getting it from the location but your prices are too high $500 for a one-way to Florida seen a lot of money to me

My comparison is to another company that I store. Their prices are a bit better.

Web sight was hard to navigate. I restarted 4 times. Finally I drove to the location and they said my reservation went through, but there was a lot of items on the order that I didn't need.

Everything was very simple And a huge money saver Thank you

Nothing. This is the third time I've rented from you, online reservation is the best!!! The people at the counter are friendly, knowledgeable, and efficient. The equipment is in great shape. This is my go-to location, I'm so satified!!!

As a past employee I know what it takes to keep customers coming back and those same rules still apply sure miss my old boss Brian as he was a good teacher and good person to work with

The charges get high. I rented a truck for 4 hours and it ends up being 63 dollars. Wow! Plus i put 15 in gas.

Nasty employee

Nothing. Rus and Tyler made the whole experience awesome. Highly recommend.

After paying with my debit card at UHaul (approximately $41) , a few hours later I received a fraud alert text from my bank that an attempt had been made to charge my card for $8,100 for ANOTHER UHaul purchase! I immediately called my bank and the purchase was declined but my card had been compromised and had to be cancelled. UHaul needs to increase their security on their credit card system!

The key drop on the garage door took a bit of searching to find, since the after-hours drop off said it would be near the main lobby entrance. Updating the website, or having a clearer sign at equipment drop off would help.

The truck had a leak and all my boxes got soaked! I work for a moving company an ive never had that happen. The truck ruined my 2 year Olds son's books and tons of other things.

Everything was great! Thank you

It was my first uhaul and it went great! Thanks

Great!!

The lady that was at this location was very nice and she was very friendly

I made the reservation online. Website asked relevant questions, which included an approximate miles being traveled question, then I was able to "pay" online. Upon returning van, i was given a different (almost double) total. Upon review I found that even though i was asked on website for an estimate of travel miles these were not used for the total I paid online at time of reservation. The mobile pickup and return is glitchy and somewhat confusing to use. Outside of van was dirty.

I picked up a 4 x 7 cargo trailer in Southfield Michigan. Excellent service by that gentleman. I got the trailer for $22 plus the $60 deposit on one way from Michigan to Ohio and had it for 2 1/2 days. My destinations drop off changed now I needed to go Pennsylvania it's three days before Christmas. So I went to my drop off location. Dropped off the 4 x 7 cargo trailer three hours early because I had a lady call me from corporate office of U-Haul and asked me if I was going to turn the trailer in because there's a person that needs it to rent. I obliged to her and said yes I'll bring the trailer in early because I need to get a bigger trailer Too go to Pennsylvania but I'll be staying here until Monday after Christmas. So this works out and she agreed. I go the next morning to drop off the 4 x 7 cargo trailer. I told the young kid behind the counter then I'll be staying here until Monday morning which it was Wednesday morning when I was there. That I would like to get a six by 12 cargo trailer after I turn in the 4 x 7 cargo trailer. I asked the gentleman about my $60 deposit and he said it would be refunded on my debit card in five business days which is normal. At that time I told him again. That I was going to spend the holidays here so I'll be dropping it off at this location in Pennsylvania mid afternoon Monday. At that time he did his job correctly. He gives me the paperwork and it was $200 including the $60 deposit. For two days so that means I would have to turn it back in on Christmas morning I told him then I was not going to be in Pennsylvania until Monday mid morning. He told me after Friday it will be $20 a day until I drop it off. So that $60 for the extra days plus the $200 I initially paid on my debit card. Follow me so far? I check my bank card when I get back to my nephews house. And they took $274 off my debit card. so at this point I'm pretty upset. So when I called and asked clarification on the $60 deposit returned and for them to explain to me how can I get a 4 x 7 cargo trailer for 2 1/2 days. For $22. And then go to a different location and get the next size up trailer. Because they didn't have no five by eights that's why I got the 8 x 12. Why would it Cost me $334 for six days actually 5 1/2. His answer to me was it is what it is and hung up on me. I'm pretty confident because I've been in customer service my whole life. Not every U-Haul service center is like this young kid was. But I think it's a disgrace the younger generation in my opinion price gouges when it comes to a customer having faith in that company representative to take an Extra $74 off my card and not give me an explanation how that happened compared to the paperwork that I was giving. Don't ever go to this place very unprofessional. Now that older gentleman outside was outstanding did every single thing complemented Me on my truck. I would refer that gentleman to anybody. But as far as the young man inside well taken behind the shed a couple times might teach him some manners and respect for older people people that pay attention thank you Young man you made my move experience very Unpleasant. To the point I will never use U-Haul again. Merry Christmas everyone.

Check out process could be better. Waiting in a long line for a receipt is inconvenient. Receipt should be issued by check out person at truck.

Nothing really. Everything went well

Nothing. I have to comment that the young female who helped me with my rental(sorry I do not remember her name was amazing. Very customer friendly, extremely knowledgeable and should be commended. Also I was very impressed by the facility and the smoot customer friendly operation. Will definitely rent from there again!

Everything was perfect

Staff was very courteous and helpful.

Customer Reps were professional and very helpful and efficient. This is my favorite rental location

Very nice agents, friendly and informative.

I'll never rent from y'all again

Very friendly customer services.

VERY GOOD CUSTOMER SERVICE, THANKS!

Great job for everyone. Only problem, I waited on hold for 11 minutes before they picked up the phone. Guy on the other end did apologize for the long wait. I tried to rent a appliances dolly on my U-Haul app but the only option was to buy one so I had to call. Andy Eck

Tyler was very helpful and my experience was flawless.

there was a line, but they got through it pretty quickly:)

Truck was not aligned correctly. Very unsafe and hard to control. I was charged the incorrect amount before I was even told what it was, $120 over the actual amount. I was reimbursed but it didn't go back to my account right away, I understand that it is on the banks end but before you process the payment ask if it is the correct amount. It is easier than waiting for the reimbursement.

Everyone is great and friendly. They just need to learn to pick up the phone.

I still haven't received my card to gain access to unit?

The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.

I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.

Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!

I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessible

Great communication and definitely helped me.

Great customer service

I love Uhaul although the price is high they are reliable.

Very good device

I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteous

The equipment and customer service was excellent. Thank you.

Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSB

The service and care of my storage were simply excellent!

Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.

Best U-Haul around. All the staff is great to work with and very friendly.

Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!

No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.

The store manager is super nice and helpful .

The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.

Wonderful service, friendly employees. I will recommend this facility to everyone.

Overall it was a good experience

The staff was friendly and professional.

everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.

You guys did great! Thank you!

Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.

Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCB

Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.

na

I'll be a return customer if I need your services again.

I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99

THANK YOU

Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.

I was extremely pleased with my entire U-Haul experience. Kudos to all of you!

Just average service.

Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!

Easy to get in and out of.

Good location, clean storage rooms.

Very satisfied

Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.

We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.

Very busy

I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............

Very safe and convenient location. Couldn't have asked for anything better.

Safe, secure and convenient storage.

Nice Place

Great expereince, thank you