We dropped the vehicle off after hours in the evening. Your website was down. No phone help available for 60 minutes. NO GOOD RETURN PROCESS WHEN NET DOWN. wE WAITED FR 30 MINUTES. FINALLY RETURNED FINAl paper next morning. Staff very accommodating.John N.
Customer Reviews for U-Haul Moving & Storage of Elyria
Elyria, OH 44035
(Rt 57 & 254)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Bryan W.
Absolutely the most infuriating, aggravating, stressful, awful experience I have ever had when dealing wits supposedly reputable business! Stood at uhaul for 2 hours trying to get my reservation taken care of only to find out the products I was told by their representative would work for me was a total lie. I would never recommend uhaul for anything. Jeremy Bohanon (employee) tried but everything was so messed up he struggled just to try to get things right. I'm waiting to see if my money is put back. Supposedly it was returned by Selena Barth so we'll see. Train your employees better so they know what products will work for the customers needs and better training for the in-store employees also. I paid for a truck that was no good for me because after loading a full house, we had to return every back where we started so even the truck should be reimbursed.Judy J.
Customer did not leave a comment.ROBERT T.
Management needs to work on her people skills, she seems a little prejudice to me. And staff is unsure of their job, when you ask staff a question about their equipment you shouldn't get a response of "I don't know" This place needs a do over if you ask me.ROBERT S.
Customer did not leave a comment.Leon Jr W.
I think the experience was just fine as is.Jeremy B.
Nothing , good service 😊barbara M.
Customer did not leave a comment.ASHLEY S.
On return, I had just the most excellent interactions with one of your return employees. She was kind, efficient, and an asset to your company. I hope she is recognized for her excellent work.Jacob C.
Easy process from beginning to endMark S.
The cargo van I reserved was not available for pick up when I got there...the staff offered me a different truck, with discount on mileage, which was okay, however the AC quit working 20 minutes into my ride on the hottest day of year....it was miserableLaurene R.
Customer did not leave a comment.Jenna W.
Maintain practices in placeKevin H.
Customer did not leave a comment.BRITTANY E.
Customer did not leave a comment.Kimberly H.
Customer did not leave a comment.Douglas H.
Staff was very rude took forever to be helped, staff did not explain things at all will never rent from location againTimothy C.
Customer did not leave a comment.Brianna B.
Great service great locationAllison G.
Express check in link didn't work for pick up, had to wait til they opened. GM was in a bad mood when the doors opened. ABS light on truck was coming on and off, maintenance light was on. No one was thorough in explaining the check out process.James W.
I highly recommend u haul if you are planning a move, very helpful and friendly staff, Thank You so much â¤ï¸jill W.
Customer did not leave a comment.ALAN C.
Serious reality check â€¦ I'm at U Haul today â€¦. Usually; I go online & reserve, but I was feeling confident the equipment was availableâ€¦â€¦It was â€¦.so I began the process â€¦â€¦. suddenly ! The associate asks me for information , out of the Norm â€¦. â€œ I need the phone # of someone that's knows you & can vouch for your character â€œ I was like â€¦. Excuse me â€¦ I rent from U Haul on a regular basis & have for 20 + years â€¦ All over the country ( most recently a month ago & @ least 20 times last year )â€¦.. & I HAVE NEVER had to provide this TYPE OF additional information ???????â€¦.. her answer â€œ well someone should of been asking & I can't rent to you without it â€œ ( with a weird sound of satisfaction in her voice ) â€¦. So off the top of my head I use my mothers name & number thinking ok ! This is a database thing ( phone # is 50 yrs 0ld still have it ! ) â€¦ immediately she starts dialing & has it on speaker ~ wtf ~ â€¦. Well after the 2nd ring I interject â€œ oh wow your gonna really call ??? & as her lips quiver from what I believe is the satisfaction of my demise â€¦..I braced for what she was about to say ? â€¦. Now I'm kind of in panic mode â€¦ I couldn't think of anyone ?😟😔â€¦ my phone was in the truck 🥺â€¦. There was a line of people now 🤬🤬â€¦. Smh â€¦ I sprint to my truck grab my phone â€¦..contacts â€¦.. neighbor â€¦ J â€¦. As she's looking @ me impatiently â€¦. I explain that I'm calling someone to give them a heads up & their permission to use them as a â€œ solicited reference â€œ & give out their phone number â€¦â€¦ NO ANSWER â˜¹ï¸🤬🧐 before she could SAY ANYTHING I turned away & quickly dialed a co - worker â€¦ he answered â€¦ I hastily explained what was going on & his role â€¦. He accepted . ( Thank you Terry please call on me I owe you ) â€¦.. she called ! So weird â€¦. If this is some type of NEW security method ???? I DONT GET IT â€¦. But if it's some sort of ploy to assert your disdain for minorities â€¦. ( I believe she thought I was a young thug â€¦ I had a wife beater on ) I Do get it â€¦.. THEN I BEGAN TO SPEAK THE QUEENS ENGLISH â€¦. No slang here ! â€¦..you were just too happy to disrupt my day IN a humiliating kind of way â€¦. FAIL. p.s. I was at a loss of who to call for a minute â€¦. But â€¦ I know that if I ask something from anyone that is a friend & you can help â€¦ you will â€¦. And please believe I would do the same â€¦ thank you all for answering that call â¤ï¸â¤ï¸â¤ï¸â¤ï¸Commer M.
just walk the customer thru what your doing so they don't have a reason to get upset while waiting.Jeff C.
Great staff at this locationjohn J.
It couldn't have been any easier and your staff couldn't have been any better. A great experienceErik L.
Nice location and easy to drop offMarc M.
Customer did not leave a comment.Chuck H.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Kevin P.
The pick up and return process was super easy. Would recommend having wifi when phone service isn't great in order to utilize the appKatelyn P.
Customer did not leave a comment.DAVIDMICHAEL D.
The team at the location was fantastic However I tried to pick up on Saturday and the app requested a passport or other means of verifying my identity. That's ridiculous who carries a passport to get a truck. So I had to go in. Thank god they were open and the team was amazing. But your app sucks.Jimmy H.
Continue providing and serving customers with courtesy and professionalism.MARIA S.
Customer did not leave a comment.Doug J.
The truck leaked water all over my things during my move when it was raining. I had to keep stopping and cleaning the truck and had to run and buy tarps to cover my things in the truck to prevent damageMichael M.
Friendly and prompt service. This location is the best I've ever used in my 30+ years of moving. Will certainly recommend this location and use it as well if the need arises.Robert B.
Customer did not leave a comment.Tereasa S.
Everything went very well.... Happy with Uhaul.... Thanks for making my trip and trailer such a great experienceMary M.
Customer did not leave a comment.David I.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Kim B.
Truck was very dusty. I sneezed the whole time I had itVeronica B.
Customer did not leave a comment.jaryene N.
Waited 1/2 to get u haul then asked for the biggest truck that was reserved over a month b4 needing and they didn't have so they gave me the next size there fore I was disappointed 😔.deana P.
Customer did not leave a comment.Robyn H.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.FLORENCE P.
tight rear trailer brake light didn't work, then worked. After loading at home, it worked intermittently. Two trips from road side assistance to my house that night got it working. Left the next morning, and the running light portion of the same light never worked for duration of trip. The brake light/turn signal kept working. I checked it at every stop because it had been so unreliable. The wiring for this light was an absolute rats nest of multiple repairs and splices, with no attention paid to wire color coding. Better maintenance is needed.DUANE B.
Customer did not leave a comment.Matt F.
Customer did not leave a comment.STEPHEN W.
I would like to give a HUGE thank you to Serena Barth!! My experience, after pulling out of Baltimore, MD had been a nightmare. After misplaced equipment, incorrect billing I was beside myself. Ms. Barth, after my email was able to address ALL my issues in a relatively short amount of time ( especially since no one else in the company seemed to want to get the issue). I truly appreciate her work and an invested employee like Ms. Barth is an asset to your company. WAY TO GO SERENA!Todd S.
Customer did not leave a comment.Rossana E.
COMMUNICATION We were charged for wenching service we never got. We were told someone would be calling and still no call back. There are still pending charges on top of what they already took out of our account. Plus when we did need roadside assistance it was horrible. Timing and communication was so bad. We ended up going with an outside tow company because no one got back to us. It set us back on cost and time. So much we had to keep the truck for an additional day. Horrible service. If this is how you get people to have to pay more and screw the customer we definitely will never go back to U-Haul.Chad G.
Customer did not leave a comment.Patrick P.
Customer did not leave a comment.Ken S.
Customer did not leave a comment.Russ F.
Customer did not leave a comment.Darren M.
Everybody i dealt with was courteous and reasonable. I will rent from this location every time.Michael R.
So-so experience. Felt like we were nickel and dimes for everything.Bryan A.
The interior of the truck seemed as though it was not sanitized, nor wiped down with any kind of cleaner. Mechanically, it was great.Dava J.
Customer did not leave a comment.David K.
Nothing great job.Michael G.
Staff was extremely friendly and upbeat! Process was easier than expected and help meet my needs! The staff deserve some recognition for their positive attitude because not all places have such a friendly environment! I will definitely do business with them again even if it's out of the way! Thank you U-haul crew!Charissa H.
As usual they are great!!keith P.
Customer did not leave a comment.Lori M.
Everyone at the store was AWESOME they were so helpful with explaining the lease, they showed us how to use the tow dolly and they even help put our car on the car dolly. Everyone was always smiling and making sure we were happy. Great job and thank you for everything you guys did!!!Elizabeth S.
Customer did not leave a comment.TOBY W.
The original pickup location was the Motel 9 in Elyria. We were unable to pick up at this location because no one was there, turns out the manager was in the hospital. There was broken glass, prostitutes and drug dealers. We would never recommend the Motel 9 as a pickup location.David F.
Customer did not leave a comment.Angelic T.
Customer did not leave a comment.Kristy S.
The young lady who helped me check out and check back in was delightful. She was helpful and personable. It was a busy day, and I forgot her name but please make sure whomever was working the counter with glasses and blonde hair on 4.17.22 gets recognition. The equipment was fine but really I could get the same truck at a number of places - it was her service that makes me give this location five stars.Kurt F.
Customer did not leave a comment.Gerald S.
Very efficient service. Would recommend.Nancy B.
Customer did not leave a comment.Edward W.
The whole team at this location were very helpful and professional.Russell C.
Customer did not leave a comment.Michael S.
I'm shocked to continue to see negative comments about the Elyria U-Haul. I've lived in the area for 16 years and have used this location many times for truck and trailer rentals, and every time it has been outstanding. Outstanding service, outstanding help from the staff, reservations always honored, and excellent equipment. People with all of these negative comments must think they're shopping on Rodeo drive in Beverly Hills for a 10 carat diamond, instead of renting a truck.Todd S.
Customer did not leave a comment.wilfredo R.
The advertised price on the website was $29.95 to rent the truck for a day. I was charged $131 for a one day rental..which included insurance & a mandatory environmental fee & taxes. The return location i entered on the reservation was changed to a location further away from my ending destination. When i returned my vehicle on the same day i rented it Uhaul charged me to an extra day plus insurance. Whole experience was riduculous and i will never use Uhaul again. Whole thing was just to nickle & dime me for more money. Absolutely a Horrible experience & would suggest no one use Uhaul...crappy equipment...piss poor customer service...price gouging.Terry W.
The brake line on trailer was leaking and sprayed fluid all over the trailer and my vehicle. I had to fill the reservoir twice.todd W.
I always have a good experience at this location. No matter who is working the counter or the yard. Good management! I am a frequent customer.thomas K.
Customer did not leave a comment.Bill J.
Customer did not leave a comment.Philip M.
Customer did not leave a comment.timothy W.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Gary M.
Customer did not leave a comment.Daniel A.
Customer did not leave a comment.Jodi L. | Online Move In
Customer did not leave a comment.Dennis S.
Very professional, efficient and pleasant employees.Steven F.
Customer did not leave a comment.Brian R.
I had a 6' X 12' reserved for 3 days and when I got there and got everything done, we thought we would get hooked up and on our way. The rental contract was completed by noon, yet we couldn't leave with the trailer until 1:00 pm. The reason for this was almost every light on the trailer had to be replaced, because they weren't working. Yet I still had to have the trailer back by noon the following day, I feel I should have been able to keep it until 1:00 pm because that's what time I left with it. So I paid for 24 hours and got 23 hours of use.Donna N.
You were great!! Keep it up. Very friendly customer service.Farai M.
Customer did not leave a comment.KATHY B.
Customer did not leave a comment.Russel H.
Customer did not leave a comment.David L. | Overall Experience
Customer did not leave a comment.David L.
Customer did not leave a comment.Gina C.
Customer did not leave a comment.Trent U.
NoDONALD RAY S. | Overall Experience
The storage bin was supposed to be cleaned but wasnt and no lock was present. Had to go back to the office for a lock.LARRY J. | First Impressions
Customer did not leave a comment.Walter S. | First Impressions
First it took them two hours to my access right when I first rented, then they put a lock on unit when I was paid up on time, two months after I rented the unit, then when I was going to get my stuff out of storage, they ended cutting my lock off and was told my the maintenance man not to tell me what he did.HEATHER R. | Overall Experience
Customer did not leave a comment.XZAVIER E. | Overall Experience
Customer did not leave a comment.Yesenia T. | Overall Experience
For the 10 months I used U-haul, never had an issue and would recommend to anyone to useOliver B. | Overall Experience
La maquina para entrar no abriaYesenia T. | First Impressions
GreatMalcolm M. | First Impressions
Customer did not leave a comment.Keishla R. | First Impressions
The staff is very friendly, professional,understanding and helpful . Keep up the Great Job!!Donna P. | First Impressions
Customer did not leave a comment.DONALD B. | First Impressions
Only average due to the issue the very next day where none of my information or business from the 15th saved and the access issue now resolved. Thanks looking forward to better moments above average.Marcus D. | First Impressions
No one knows what they are doing here! Multiple mistakes! Manager called me an a**hole . Rated very low on multiple sites. Get a new managerBRENDAN G. | Overall Experience
Customer did not leave a comment.LUCAS M. | First Impressions
Very nice, courteous, helpful staffTHERON L. | Overall Experience
I reserved my storage unit online only to find out that the size I reserved was not actually available. I then had to get 2 storage units instead of one and the price was double what I was originally quoted. I was assured by the manager that she would get the price adjusted. I waited for 2 months and my calls were ignored by the manager. At one point I was denied access due to late payment aft we r being instructed not to pay until the price was corrected. In the end I was still charges over 100 dollars more than I was originally quoted. I would recommend never using Uhaul storage.Anthony V. | Overall Experience
Overall experience very good. Perhaps having more counter staff would reduce the wait time for service. Would also help with answering the phone quicker. Counter staff very helpful and kind.PATRICIA W. | Overall Experience
Staff is rudeJOSHUA B. | Overall Experience
Customer did not leave a comment.Felishia K. | First Impressions
Customer did not leave a comment.scot W. | First Impressions
Everyone is so friendly and helpful. We moved to a larger unit which is great. Signed up for automatic payment too.Paul B. | Overall Experience
I had difficulties from customer service trying to rent a storage I showed my ID and they were not wrote me the unit because of my son old money which had nothing to do with me it was a total nightmare as far as the facility the employees try to do everything they could I had a problem with customer service thank you and I thought they was taking the payment out of my account automatically so I was a few days lateThey ended up sending my mother the bill which I don’t know how they got her address she had nothing to do with it it was very embarrassing I really was upset about thatTONY L. | Overall Experience
Customer did not leave a comment.mark s. | Overall Experience
1. Cannot contact the facility directly. Have to go through a long general U-Haul phone response center. 2. Did not know about a required U-Haul lock. We were not told of this requirement at check in. Received a call requesting a change 1 week after we checked in and had left the area.Ann K. | First Impressions
Customer did not leave a comment.Adam F. | First Impressions
We got a bigger unit with no hassle and have till the end of month to clean out other one. Everyone in office was great and answered all our questions. Great place and great people.pat b. | First Impressions
Customer did not leave a comment.Donny H. | Overall Experience
Great staff! Tyler very helpful, friendly, and professional. Have returned equipment, yard guys same way!Thomas F. | Overall Experience
Customer did not leave a comment.TERESA F. | First Impressions
Customer did not leave a comment.Jaz J. | First Impressions
Customer did not leave a comment.Holly S. | Overall Experience
Everything was as it was stated to be. I also had pleasant experiences with the employees. All around a great facility.Stormi C. | Online Move In
Friendly professional staff at check-in. Storage unit spotless.Thomas F. | First Impressions
My comparison is to another company that I store. Their prices are a bit better.Yvonne B. | Overall Experience
Customer did not leave a comment.candace c. | Overall Experience
Customer did not leave a comment.kathryn r. | First Impressions
Tyler was very helpful and my experience was flawless.Luz Q. | First Impressions
there was a line, but they got through it pretty quickly:)gorge c. | First Impressions
Customer did not leave a comment.GLEN S. | Overall Experience
Everyone is great and friendly. They just need to learn to pick up the phone.Kenny G. | Overall Experience
Customer did not leave a comment.ronald S. | Overall Experience
Customer did not leave a comment.George s. | Overall Experience
Customer did not leave a comment.Dolores T. | Overall Experience
Customer did not leave a comment.Barbara W. | Overall Experience
Customer did not leave a comment.RON W. | Overall Experience
I still haven't received my card to gain access to unit?debra s. | First Impressions
The staff was great I love how happy and Knowledgeable the staff is. They always work hard to get customers in and out the store happy and fast. They also make sure customers have everything they may need to move there things safely and have right truck and equipment needed to do task.Jayson P. | Overall Experience
I mean, there wasn't lighting but it was outdoors so that's to be expected. I was using a free 30-day unit due to coronavirus displacement, so I'm mostly very grateful that it was quick and easy to set up the unit.Maeve G. | Overall Experience
Customer did not leave a comment.Tammy A. | First Impressions
Hannah and Brian were a great help! They were very friendly even when the store was full of people. It was service with a smile. I enjoy doing business with this store and I will do business for many more years to come at this store. Thanks, Elyria U-Haul Moving and Storage staff!Jayson P. | First Impressions
I would like to thank Uhaul for helping my move be less stressful. The size of the truck was perfect. The storage unit was conveniently located and accessibleRoxie M. | First Impressions
Great communication and definitely helped me.Alberto G. | Online Move In
Great customer servicepatrick c. | Overall Experience
I love Uhaul although the price is high they are reliable.Ketcy R. | First Impressions
Very good deviceJime E. | Overall Experience
I had temperature controls in and outside unit both were kept up clean everything always working. The staff was wonderful they work together and her always polite kind and courteousLucia G. | Overall Experience
The equipment and customer service was excellent. Thank you.Urey H. | Overall Experience
Thank you to the staff at the elyria/lorain business. I am sure I will use your services in the future. TSBTAMA B. | Overall Experience
The service and care of my storage were simply excellent!Janette N. | Overall Experience
Hannah was incredibly helpful and salvaged a possibly explosive situation because U-Haul made statements over the phone that were false.Leeann S. | First Impressions
Best U-Haul around. All the staff is great to work with and very friendly.DANIEL T. | Overall Experience
Enjoyed access to your facility. Move out was because housing became available to us but if anyone I know needs a storage facility I would recommend your facility. Thank you for a pleasant experience!Adrian t. | Overall Experience
No amount of words can express the professionalism and excellent customer service at this U-Haul location in Elyria. Definitely I will recommend and give them a 10 Star rating.Javier V. | Overall Experience
The store manager is super nice and helpful .Adalis T. | Overall Experience
The staff at the Elyria U-Haul are excellent I mean there’s no words to describe how professional they are except that they are awesome. Especially Hannah she went above and beyond helping me out.Javier V. | First Impressions
Wonderful service, friendly employees. I will recommend this facility to everyone.Luz T. | Overall Experience
Overall it was a good experienceNicki P. | First Impressions
The staff was friendly and professional.Kenneth R. | Overall Experience
everything was great, customer service wonderful this location should be recognized for there hard work & willingness to address any problems. This location was a great experience for my family & I.THERON L. | First Impressions
You guys did great! Thank you!Ashley C. | Overall Experience
Brian did a great job handling all of our needs. He really assisted us in being in limbo between selling one home and purchasing another. THANKS BRIAN! You made this situation bearable.Kerry M. | Overall Experience
Brian was extremely helpful and understanding. We have used their services in the past and when needed we’ll utilize them again. PCBpatrick b. | Overall Experience
Courteous, professional and efficient staff. Obtaining the storage unit and dropping off the trailer.Kenneth R. | Reservation
naWarren C. | Overall Experience
I'll be a return customer if I need your services again.Ellen Y. | Overall Experience
I was told that the truck I rented was on a full tank of gas,, upon leaving I realized it wasn't! I felt like I was being scammed to fill the truck up before returning it. I rented the truck for 19.99kim l. | Overall Experience
THANK YOUDolores C. | Overall Experience
Not enough carts. Could not move my things because the cart was being used. Other patron was kind enough to share the use by taking “turns”.Nancy M. | Overall Experience
I was extremely pleased with my entire U-Haul experience. Kudos to all of you!joan m. | Overall Experience
Just average service.patrick b. | Reservation
Very friendly staff and went out their way to make sure you were happy and accommodated to every of your needs and quick service!Nelson M. | Reservation
Easy to get in and out of.robert l. | Overall Experience
Good location, clean storage rooms.Susan T. | Overall Experience
Very satisfiedMARY M. | Overall Experience
Everyone was professional and well organized. My entire experience with U-Haul was smooth and I'll definitely utilize your company's transport rental services again.Ellen Y. | Reservation
We rented one of the large indoor climate controlled units. The facility was easily accessible 24 hrs a day and was also well kept and clean.Andrea M. | Overall Experience
Very busyChris G. | Overall Experience
I have filed a claim against U-haul (NOT YOUR FACILITY). Upon delivery, I opened the door and 1/4 of my belongings fell out and 1/2 of contents destroyed or severely scraped down to metal............Donna S. | Overall Experience
Very safe and convenient location. Couldn't have asked for anything better.JENNIFER K. | Overall Experience
Safe, secure and convenient storage.Donald B. | Overall Experience
Nice PlaceTyler S. | Overall Experience
Great expereince, thank youmichael b. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!