Customer Reviews for U-Haul Moving & Storage of Etna

2,350 reviews

1027 William Flynn Hwy   Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's, After hours key-drop is straight ahead of return lane on the building)

(412) 486-9050

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(412) 486-9050

1027 William Flynn Hwy
Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's, After hours key-drop is straight ahead of return lane on the building)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Clothes I placed in the unit got ruined because somehow water got into my unit and soaked a lot of my items

Jamal K  |  Overall Experience 
Rating:
5.0

Nice place, nice people

ROBERT F  |  Overall Experience 
Rating:
4.0

All

FRANK S 
Rating:
5.0

The employee came out and met me and knew who I was and had the trailer unhitched and I was on my way in less than 5 minutes…

Justin K 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
5.0

Customer did not leave a comment.

John Y 
Rating:
5.0

Customer did not leave a comment.

Patricio A 
Rating:
5.0

This is a great, well run location. Everyone there is always friendly and professional.

John S 
Rating:
5.0

Always excellent service at the Etna location. Team is knowledgeable and keenly focused on customer service. Have recommended and will continue to recommend this location to friends and family. Thanks u-haul etna team!

George T 
Rating:
5.0

I can’t think of anything. It was seamless and easy.

Bob S 
Rating:
5.0

Hank and Kevin are the best. Always take care of their customers fast and efficiently.

DOLORES E 
Rating:
5.0

I just had a hard time with the app for my trailer return.

Pete P 
Rating:
5.0

Customer did not leave a comment.

Ted S 
Rating:
5.0

Wonderful experience at this Etna location. Very nice gentleman helped us with our truck and trailer rental and gave a great recommendation which saved us money! The equipment was in great condition and was pleasantly surprised by the quality if their pickup truck! Very smooth transaction no surprises with fees. Would highly recommend this UHaul!

Luca F 
Rating:
5.0

Great as always, they're my go-to location.

Patrick M 
Rating:
5.0

Hank is the best, I rent from this location 2-3 times a year, this is the only ihaul location I will rent from

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

The employee was super helpful

Erika D 
Rating:
5.0

Kevin and Hank are excellent service representatives who always come through for my needs. I’ve had a working relationship for over a decade very satisfied every single time.

Barry F 
Rating:
5.0

I was very happy. It was a last minute rental, and they had the vehicle I wanted and the pick up and drop off went very well. Even though there were many customers waiting to pick up their rentals, the gentleman working (by himself) was great. He handled the many customers professionally, and with great patience.

Nancy R 
Rating:
5.0

Customer did not leave a comment.

Colby R 
Rating:
5.0

Customer did not leave a comment.

lawrence p 
Rating:
1.0

The technician was not capable of hooking up the hitch wiring harness because I have a front wiring harness hooked up to enable the Jeep to be towed by an RV. This was not determined until after the hitch itself was installed so the job to be done was not completed. This should have been assessed before the job started, not during. What puzzles me is that the person called himself a hitch "pro". Really he is a hitch "amateur" as this is something that others do and can certainly be done. I now have the remainder of a gift card to spend at Uhaul as this total hitch installation was a gift to me from a family member. I am very disappointed in this service at Uhaul.

Anthony D 
Rating:
5.0

No improvements. Everything was smooth and easy.

Pettus H 
Rating:
5.0

great service

Dylan S 
Rating:
5.0

Very helpful staff.

kenneth r 
Rating:
5.0

This uHaul location is excellent. The employee who completed our registration process was very professional and friendly, and obviously knew what he was doing. The store was well-stocked with everything you would need to move. Unfortunately, the truck we were given was in terrible driving condition. The steering was out of alignment, it was not shifting correctly, and it was very unsafe to drive. When we returned it in Virginia, we told the employee that the truck had issues and should not be rented out again until it was fixed.

Stephanie H 
Rating:
5.0

Hard to improve on excellence

mac l 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

NICK D 
Rating:
5.0

I usually go to the UHaul on Washington Boulevard, but the lady who runs that shop is so rude. She talks to men like we’re stupid. I found Hank Henry to be adult and professional. Thank you. I’ll be back.

JOEL J 
Rating:
5.0

Customer did not leave a comment.

douglas l 
Rating:
5.0

Customer did not leave a comment.

Joe N 
Rating:
5.0

Customer did not leave a comment.

chris c 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O 
Rating:
5.0

Customer did not leave a comment.

Douglas G 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Misse M 
Rating:
5.0

fast and friendly best place

Michael F 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

tom a 
Rating:
5.0

Kevin and Hank were great.

CURTIS H 
Rating:
5.0

All good!

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Glenn G 
Rating:
5.0

Customer did not leave a comment.

Miguel S 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

We appreciated the helpful and knowledgeable person on site

Tim D 
Rating:
5.0

The employees were very nice and they didn't put pressure on me to try upsetting anything. Very clean facility, and easy to get to.

Kristen K 
Rating:
5.0

Hank is very easy to work with and always courteous.

amy m 
Rating:
5.0

Customer did not leave a comment.

Christopher l 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

It is faster to go in person rather than use the app for this location.

Larry L 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
5.0

Hank and his staff are great! Friendly, helpful and a pleasure to work with!

Pauline S 
Rating:
5.0

Customer did not leave a comment.

Gilbert C 
Rating:
5.0

Nothing. Hank and his crew are the best!

Todd L 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

In my opinion, nothing. Everything went smoothly. The gentleman who set up the rental and with whom I dealt with upon return was very friendly and knowledgeable. Great service!!

Dennis J 
Rating:
2.0

Customer did not leave a comment.

Jared B 
Rating:
5.0

Customer did not leave a comment.

Pauline S 
Rating:
5.0

The guys at this location are ALWAYS extremely nice and helpful. We enjoy picking up from them. They are reliable, polite and nice.

Ruth T 
Rating:
5.0

Excellent experience. Very friendly and knowledgeable staff.

greg c 
Rating:
5.0

Kevin the owner always is great to work with. We always come back to this location in Glenshaw.

Samilah S 
Rating:
5.0

I am a returning costumer and once again it is a pleasure doing business with U-HAUL MOVING AND STORAGE OF ETNA. I had the pleasure of having KEVIN assist and complete me with my rental, KEVIN is a very informative, helpful and pleasant associate to do business with.

David S 
Rating:
5.0

Very easy process. The facility has wonderful staff which made everything so easy quickly done at a reasonable price.

pamela N 
Rating:
5.0

Customer did not leave a comment.

Paula M 
Rating:
5.0

The gentleman who checked me in was very nice and personable. I’m not sure of his name but he was working 930am on Saturday 1/20/24

Nicole I 
Rating:
1.0

The owner was incredibly rude. I would never go to this location again.

Brian F 
Rating:
5.0

My only issue is I put a 100 deposit got told id be getting the difference back soon. He checked everything checked me out and I still haven't got my money back.

Christina S 
Rating:
3.0

I would recommend any place that had the equipment needed. The workers at this facility were very helpful and pleasant.

elizebeth h 
Rating:
5.0

Customer did not leave a comment.

Donell H 
Rating:
5.0

Exceptional customer service! Very pleased with my experience. I appreciated the help and patience I received when renting my cargo trailer. From helping me determine the right size to hooking it up for me and making sure I was safe and knew how to use it. Service was top notch.

Marie J 
Rating:
5.0

The service and equipment is the very best out there. I would highly recommend!!

MIKE F 
Rating:
3.0

Customer did not leave a comment.

valdet b 
Rating:
5.0

efficient friendly service

Gayle A 
Rating:
5.0

Staff was great, very helpful.

Paul G 
Rating:
5.0

Customer did not leave a comment.

larry m 
Rating:
5.0

Customer did not leave a comment.

FRANK H 
Rating:
5.0

Hank was extremely helpful with our rental request. It was comforting to speak with a person who took the time to help us with our needs even though he was clearly very busy the day that I called. He was very professional & we give Hank at the etna/glenshaw location in PA 5 stars!!

cynthia s 
Rating:
5.0

Great customer service. Thanks

Chelsea H 
Rating:
5.0

very efficient and friendly service. also took the time to show us all the features of the truck

Joyce N 
Rating:
5.0

Customer did not leave a comment.

Meghan P 
Rating:
5.0

Customer did not leave a comment.

Annika S 
Rating:
5.0

The gentleman at the counter who assisted me was great. He worked very hard to keep a long line of customers moving. Courteous and very efficient!

Brian S 
Rating:
5.0

Super-fast service and terrific experience! Very pleasant staff and customer care!

Daniel S 
Rating:
4.0

Customer did not leave a comment.

FRANK S 
Rating:
5.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Great service,

Mark H 
Rating:
5.0

Fantastic customer service!

jason h 
Rating:
5.0

Great car hauler from greater people. Could have used my own for this, but U-Haul is the best and only the best would do for this run.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

ERIC N 
Rating:
5.0

Customer did not leave a comment.

Richard V 
Rating:
5.0

Ensure employee happiness is high and keep familiar faces at locations. Seeing the same people gives a sense of reliability and normality.

Kevin C 
Rating:
5.0

Clean, fast, safe and efficient in storing my son's furniture as he moves from college to his first job.

ROBERT S  |  First Impressions 
Rating:
5.0

I have dealt with this location in the past and they always do a great job.

ROBERT S 
Rating:
5.0

The online check in is pure torture. The facility certainly made the experience better especially at return. This is the 2nd time I used the online.

THERESA G 
Rating:
5.0

Customer did not leave a comment.

Donald A 
Rating:
5.0

There are several rental locations that would have worked for us, but the Etna U-Haul has always been a personal favorite. Their equipment and professionalism is always top notch!

Charles S 
Rating:
4.0

Customer did not leave a comment.

chris l 
Rating:
5.0

Customer did not leave a comment.

Brandon D 
Rating:
5.0

We love the service we get from the manager and employees at this location!

Pauline S 
Rating:
5.0

I absolutely loved storing my things at this Uhaul location (Uhaul Moving &Storage of Etna). Everyone was extremely kind and professional.

Sarah B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Daniel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane M  |  Overall Experience 
Rating:
5.0

Great place and staff. Have been dealing with them For years. Very professional.

Tom B  |  Overall Experience 
Rating:
5.0

Great storage place. Easy to access. Friendly helpful staff.

MICHELLE P  |  First Impressions 
Rating:
5.0

I am very happy with my experience at UHaul on Rt. 8 in Glenshaw. Back in 2018, I moved suddenly to help my family and had to put most of my possessions into storage. Despite a lot of chaos and difficulties over the past 5 years, at least I never had to worry about my furniture and possessions. :) I do feel lucky to have selected this storage facility. The environment is well-kept/clean, the staff helpful, and I always felt comfortable and secure, even when by myself. My things were all in fine shape when I unpacked. Getting in and out as needed over the years was easy. I really appreciated the free dollies and how super-easy and reasonable it was to rent a van. I also really liked the neighborhood green "donation area," where I could easily leave a few things behind. Last but not least, a thank-you shout out to Hank who worked there the entire time I stored there; he was always helpful and friendly, and that was appreciated.

beth s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna W  |  First Impressions 
Rating:
5.0

The staff are respectful, helpful and understanding

CARMELLA Z  |  Overall Experience 
Rating:
5.0

Hank was great at helping me pick the right size and showing me how to access. He was informative and patient, answering all my questions.

amy m  |  First Impressions 
Rating:
5.0

The U-Haul Moving & Storage Of Etna 1027 William Flynn Hwy is the ABSOLUTE BEST!! Hank and Kevin are the MOST HELPFUL people I have ever worked with. U-Haul is very customer friendly and do everything they can to make everything as easy as possible! Everything at U-Haul was PERFECT! Thank you!!

ANN P  |  First Impressions 
Rating:
4.0

manager was very inconvenienced by helping me. very unprofessional. other than that, storage was great.

Daniel L  |  Overall Experience 
Rating:
5.0

Clean well-lit facility with lots of carts. Manager very friendly, knowledgeable and efficient.

Tom B  |  First Impressions 
Rating:
5.0

Was met upon arrival by an employee ( I cannot remember his name). Extremely nice and helpful. Showed me to my unit, provided access to moving carts, extremely friendly.

Pamela G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JERRY N  |  Overall Experience 
Rating:
5.0

The gentlemen who helped were helpful , kind and respectful

CARMELLA Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene S  |  Overall Experience 
Rating:
5.0

Very helpful staff, explained everything about the facility. Very nice employees a credit to your company.

JERRY N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susanna f  |  Overall Experience 
Rating:
5.0

Always have a good experience with personnel at the Rt. 8 U-Haul. Been a customer for over 10 years and I highly recommend this location. Not only do I continue to rent the storage facility, I have had 2 trailer hitches installed in the past on different cars for my bikes. Staff is always friendly and personable.

CLIFFORD M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C  |  First Impressions 
Rating:
5.0

I've done storage services before and this experience was absolutely great, especially with the help for trailer rental and staging my move. Thanks.

elaine d  |  Overall Experience 
Rating:
5.0

I chose the Etna property even though there were other storage places closer to my home. The indoor storage was very clean, dry, and temperature controlled to safeguard my property. Hank and his Staff were always available and reliable for help. I'd recommend this U-Haul property to anyone!

christopher e  |  Overall Experience 
Rating:
5.0

Very glad about the extensive office hours on weekends

elaine d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel L  |  First Impressions 
Rating:
5.0

The staff was so helpful and made the experience a pleasure. A great location to rent a trailer or store. the unit was very clean and climate controlled.

James L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson s  |  Overall Experience 
Rating:
5.0

Great customer service and very secure place.

BONNIE M  |  Overall Experience 
Rating:
5.0

Hank & Kevin from the Glenshaw Uhaul always were Friendly as well as did an EXCELLENT job assisting with any problems . They are a great team and they always treated me with respect. I would consider them as Family !

Kevin S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M  |  First Impressions 
Rating:
5.0

Great staff. Very friendly. Very clean.

joan v  |  Overall Experience 
Rating:
5.0

Process was easy and efficient. The staff member present when I checked in was super helpful.

John G  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MELISSA I  |  Overall Experience 
Rating:
5.0

Hank is a pleasure to deal with.

Robert S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELI W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert F  |  Overall Experience 
Rating:
5.0

I had a last minute emergency and they were able to accomodate me.

john h  |  First Impressions 
Rating:
5.0

Fantastic service - great communication - all around wonderful experience!

Susan S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank C  |  Overall Experience 
Rating:
5.0

Although it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook

steven c  |  First Impressions 
Rating:
5.0

Very professional and will be using if needed again!

tom s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D  |  First Impressions 
Rating:
5.0

Management and staff were great, helpful and considerate. Would recommend highly

BRIAN B  |  Overall Experience 
Rating:
5.0

Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!

suzanne r  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jo a  |  First Impressions 
Rating:
5.0

best location in the US!!!

craig h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph y  |  Overall Experience 
Rating:
5.0

Thanks to Hank for his knowledge, help and compassion

tom s  |  First Impressions 
Rating:
5.0

Facility was very convenient and well-maintained. Staff was extremely helpful and friendly.

Khris M  |  Overall Experience 
Rating:
5.0

The customer service I have received at this location has been excellent! I highly recommend them!

Jean C  |  Overall Experience 
Rating:
5.0

I was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.

Carla L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANCER T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICK W  |  First Impressions 
Rating:
5.0

They were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.

Patrick M  |  Overall Experience 
Rating:
5.0

Kevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.

Christopher G  |  Overall Experience 
Rating:
5.0

Hank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.

Anthony Z  |  First Impressions 
Rating:
5.0

The best service!!!

Sandra F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help us .

bob s  |  Overall Experience 
Rating:
5.0

The two fellows were more than helpful and very pleasant.

bob s  |  First Impressions 
Rating:
5.0

Great indoor facility. Easy to pickup and drop off items. No complaints.

michael l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula M  |  Overall Experience 
Rating:
5.0

Always great to deal with. Convenient location.

joan v  |  First Impressions 
Rating:
5.0

The facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!

janis h  |  Overall Experience 
Rating:
4.0

I never rate 100% because there is always room for improvement.

Jessica T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley C  |  Overall Experience 
Rating:
5.0

Exceptionally clean and organized. Convenient sharing area.

WILLIAM K  |  Overall Experience 
Rating:
5.0

The staff here is always friendly and helpful. I would rent a unit here again.

CARRIE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine P  |  First Impressions 
Rating:
5.0

Nice to work with.

Karen L  |  First Impressions 
Rating:
4.0

I wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.

Kimberly C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF C  |  Overall Experience 
Rating:
5.0

Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!

roberta w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean G  |  Overall Experience 
Rating:
5.0

Very professional and helpful, that is the folks at this location

Carolyn D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy w  |  Overall Experience 
Rating:
5.0

Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.

John g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S  |  Overall Experience 
Rating:
5.0

Great job by all, very courteous and friendly team can't do enough for ya ! Thx

Mike P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph T  |  Online Move In