Customer Reviews for U-Haul Moving & Storage of Etna

1,925 reviews

1027 William Flynn Hwy   Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's)

(412) 486-9050

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(412) 486-9050

1027 William Flynn Hwy
Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Francis J. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Everyone that works there are super helpful and very nice. I've been using both storage and vehicle rental services, and have had very good experiences.

JoAnn D. 
Rating:
5.0

Very easy, helped with the hook-up. Very helpful in every aspect

Avery B. 
Rating:
5.0

ensure van has doors that open rather than slide. It is dificult for me to operate the sliding doors. Hank, Kevin and the other two gentlemen are always so helpful and pleasant. Kudo's to them!

dolores E. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

It was an excellent experience and I appreciate the friendliness of the staff.

James L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Best U-Haul location. Super clean, courteous and kind customer service. The truck was impeccable clean and in good condition. Will definite come back to the Glenshaw location. Highly recommend it.

CAMILLE S. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

First class customer service experience

anthony F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The staff was so helpful and made the experience a pleasure. A great location to rent a trailer or store. the unit was very clean and climate controlled.

James L.  |  Overall Experience 
Rating:
5.0

I used the mobile app for the Cargo Van Rental experience. I watched the video prior to renting and the app was slick and intuitive. It was incredible. I did speak with Hank early in the morning and he was very helpful with some tips. He treated me so nice and was a true professional. The Cargo Van was low mileage and was in perfect condition. It was a hard move cause I am getting older.....but a World Class experience that I will use again. Thanks so much!!!

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

nelson s.  |  Overall Experience 
Rating:
5.0

Always a positive experience! Great job!

James M. 
Rating:
5.0

Great customer service and very secure place.

BONNIE M.  |  Overall Experience 
Rating:
5.0

Hank helped me get exactly what I needed for my move (nothing more - nothing less). The estimated cost was the final cost - no surprises.

Jerrold M. 
Rating:
5.0

Customer did not leave a comment.

Breanna B. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Can't say enough good things about this facility and staff. Fantastic all the way around.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Kevin (I believe this was his name) the worker at UHaul was very helpful and professional. We appreciated his expertise. Thank you for a great experience!

Roberto T. 
Rating:
5.0

Always helpful and friendly

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Nothing

Jess B. 
Rating:
5.0

Hank & Kevin from the Glenshaw Uhaul always were Friendly as well as did an EXCELLENT job assisting with any problems . They are a great team and they always treated me with respect. I would consider them as Family !

Kevin S.  |  Overall Experience 
Rating:
1.0

Hank and Kevin assisted me in loading my car onto the trailer and guided me to pull the car up too far so the bottom of wheel well guard extended over the tire stop lip on the trailer. Because of their negligence and disregard for properly advising me that the car was improperly loaded, when I backed the car off of the trailer in NC, the wheel well guard caught in the stop lip and tore the front bumper off of my Mercedes. I went to them for help to ensure my car would be loaded safely and they knowingly misled me. I'm now stuck in a new state with no car and a bill for several thousand dollars in damages to my vehicle. Avoid this UHaul location at all costs.

Dawn S. 
Rating:
5.0

Very helpful and courteous. Smooth and easy procedure and install.

JERRY N. 
Rating:
5.0

Hank is incredible, and he should know it. I rented a trailer hitch and the lights weren't turning on. He diagnosed the problem and bent over backwards to make sure things were squared away. It was a blown fuse, and he helped replace it (and even threw in an extra). I was nervous my important trip was going to be disrupted, but he was steady and friendly through it all. I'm very grateful for his help.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

All good experience - only suggestion is to reduce all the rattles on the truck.

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

Ahron F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Never recommend the on line pick up Awful

Jeffrey M. 
Rating:
5.0

Kevin was very nice and helpful. He got me in and out fairly quickly and had a great personality. This was my 2nd or 3rd time dealing with him and will definitely be back in the future at this location.

Flynn O. 
Rating:
4.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Roy K. 
Rating:
4.0

Customer did not leave a comment.

donald P. 
Rating:
5.0

Keep the exit area open so it is easy to leave premises..

GREG W. 
Rating:
1.0

Items ordered were not delivered in time for scheduled installation, On the rescheduled date the installation process was still not prepared and I waited over an hour.

Liam B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Fast and friendly service

William D. 
Rating:
5.0

Customer did not leave a comment.

Iain M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Quick and easy rental. Pleasant and efficient staff.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

kermit B. 
Rating:
5.0

Donald was awesome, thank you!

ray F. 
Rating:
5.0

Very friendly and helpful. I will use this location all the time now that I see how nice they are

LeLa B. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Catherine J. 
Rating:
5.0

poor guy was there all by himself ...should have a least 2 people there...

thomas M. 
Rating:
5.0

I would rent again from Allison Park area. Thank You

Cynthia R. 
Rating:
5.0

clean the inside of the front window. Hard to see out of. also the van's front seat felt like I was sitting in a hole. I am short stature. Overall this location is wonderful with wonderful staff - always accommodating and friendly service. Always use this location. Great people.

dolores E. 
Rating:
5.0

Great customer service. Very informative. Easy pickup and drop off.

Shayla D. 
Rating:
5.0

I love renting from UHaul and in particular - this location. Hank offers incredible customer service each and every time I rent. I won't go anywhere else!

Susan S. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

KaRon S. 
Rating:
5.0

Glenshaw U-Haul is an amazing place to do business. It has convenient parking where I can leave my car. I have rented 4 times (2 pickups and two 26 ft trucks this year).

Sanford L. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
4.0

The trailer had some " mechanical " issues. Either wheel bearing/ wheel...ect. It would "fishtail" with a load AND when empty. Needs to be looked at BEFORE renting again

Phil S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

Customer did not leave a comment.

HAI L. 
Rating:
5.0

all went very well

george M. 
Rating:
5.0

Great staff. Very friendly. Very clean.

joan v.  |  Overall Experience 
Rating:
5.0

The representative at the facility was extremely helpful and professional.

Nancy A. 
Rating:
5.0

Process was easy and efficient. The staff member present when I checked in was super helpful.

John G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

I've never had a bad rental experience with Hank and Kevin. They are efficient, polite, friendly and the vehicles are clean, the store and restroom are clean, too. I would only recommend this location, the few times I've had to use other locations have been very disappointing. These guys run this place professionally and friendly.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

MELISSA I.  |  Overall Experience 
Rating:
5.0

It was a great experience

JAMES M. 
Rating:
5.0

All good

Nancy A. 
Rating:
5.0

Hank is a pleasure to deal with.

Robert S.  |  Overall Experience 
Rating:
5.0

It was a pleasant and non-stressful experience renting a truck. Dealt with 2 different store employees (day reserved the truck and day returned) - both gentlemen were pleasant and very helpful. If in need of renting a truck in the future would definitely rent from the same location.

denise B. 
Rating:
4.0

Was an overwhelming experience

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

No improvements needed whatsoever. Mr. Henry, the GM at the U-Haul facility in Glenshaw, PA, is a true professional and a very diligent, kind and caring guy. He is a definite asset to your corporation. Thank you. Edward Bronowicz Cranberry Township, PA

Edward B. 
Rating:
4.0

Customer did not leave a comment.

ELI W.  |  Overall Experience 
Rating:
5.0

Seats are uncomfortable and hard to adjust if at all possible.

beth H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Staff is knowledgeable and helpful. If I were to rate U-Haul's customer service it would be a 3, average or "as to be expected." I had requested pick-up at a different location. Would like to have had more effort to accommodate me or even have the pick-up at the location designated on the reservation. Instead pick-up was moved farther away, to this location. That's not this location's fault.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
5.0

Everything went well with my experience

John H. 
Rating:
5.0

The guys at the store were great. they answered my questions I had. I was confused about the on line stuff. They said no problem just come on and do it live.

George G. 
Rating:
5.0

Helpful service for instructions on trailer rental. Trailer towed fantastic and was very easy to load and unload. A track for changing tie down locations would be the only thing that would be more helpful.

matthew O. 
Rating:
5.0

I have used this U-haul location many times. They are great. Very helpful and always pleasant . Very affordable.

Stewart P. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

I had a last minute emergency and they were able to accomodate me.

john h.  |  First Impressions 
Rating:
5.0

Fantastic service - great communication - all around wonderful experience!

Susan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank C.  |  Overall Experience 
Rating:
5.0

Although it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook

steven c.  |  First Impressions 
Rating:
5.0

Very professional and will be using if needed again!

tom s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Management and staff were great, helpful and considerate. Would recommend highly

BRIAN B.  |  Overall Experience 
Rating:
5.0

Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!

suzanne r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jo ann d.  |  First Impressions 
Rating:
5.0

best location in the US!!!

craig h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph y.  |  Overall Experience 
Rating:
5.0

Thanks to Hank for his knowledge, help and compassion

tom s.  |  First Impressions 
Rating:
5.0

Facility was very convenient and well-maintained. Staff was extremely helpful and friendly.

Khris M.  |  Overall Experience 
Rating:
5.0

The customer service I have received at this location has been excellent! I highly recommend them!

Jean C.  |  Overall Experience 
Rating:
5.0

I was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.

Carla L E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANCER T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICK W.  |  First Impressions 
Rating:
5.0

They were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.

Patrick M.  |  Overall Experience 
Rating:
5.0

Kevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.

Christopher G.  |  Overall Experience 
Rating:
5.0

Hank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.

Anthony Z.  |  First Impressions 
Rating:
5.0

The best service!!!

Sandra F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help us .

bob s.  |  Overall Experience 
Rating:
5.0

The two fellows were more than helpful and very pleasant.

bob s.  |  First Impressions 
Rating:
5.0

Great indoor facility. Easy to pickup and drop off items. No complaints.

michael l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula M.  |  Overall Experience 
Rating:
5.0

Always great to deal with. Convenient location.

joan v.  |  First Impressions 
Rating:
5.0

The facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!

janis h.  |  Overall Experience 
Rating:
4.0

I never rate 100% because there is always room for improvement.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley C.  |  Overall Experience 
Rating:
5.0

Exceptionally clean and organized. Convenient sharing area.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

The staff here is always friendly and helpful. I would rent a unit here again.

CARRIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine P.  |  First Impressions 
Rating:
5.0

Nice to work with.

Karen L.  |  First Impressions 
Rating:
4.0

I wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF C.  |  Overall Experience 
Rating:
5.0

Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!

roberta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria G.  |  Overall Experience 
Rating:
5.0

Very professional and helpful, that is the folks at this location

Carolyn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy w.  |  Overall Experience 
Rating:
5.0

Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.

John g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Great job by all, very courteous and friendly team can't do enough for ya ! Thx

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  Online Move In 
Rating:
5.0

I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!

Natalie A.  |  First Impressions 
Rating:
5.0

The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!

Jeffrey L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K.  |  Overall Experience 
Rating:
5.0

The manager was helpful and provided great information.

GINA B.  |  First Impressions 
Rating:
5.0

Everything was fine and you were very considerate

william w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet N.  |  First Impressions 
Rating:
5.0

No problem

william w.  |  First Impressions 
Rating:
5.0

Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.

dennis E.  |  Overall Experience 
Rating:
5.0

Very nice facility and people😀

Georgeann M.  |  Overall Experience 
Rating:
5.0

The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.

Micheal A.  |  First Impressions 
Rating:
5.0

Great guys and facility

Zack W.  |  Overall Experience 
Rating:
5.0

Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.

ted t.  |  Overall Experience 
Rating:
5.0

Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.

mark p.  |  Overall Experience 
Rating:
5.0

I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.

Jordan R.  |  Overall Experience 
Rating:
5.0

great guidance on choosing a storage unit

James K.  |  Overall Experience 
Rating:
5.0

Very kind

Donna D.  |  First Impressions 
Rating:
5.0

Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.

Nina M.  |  First Impressions 
Rating:
5.0

Thanks,and everything was good.

Gene S.  |  Overall Experience 
Rating:
5.0

Very friendly stuff.

Jordan R.  |  First Impressions 
Rating:
5.0

The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!

Michael P.  |  Overall Experience 
Rating:
5.0

All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.

jeff p.  |  Overall Experience 
Rating:
5.0

Hank. Takes care of you.

Louis A.  |  First Impressions 
Rating:
5.0

Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.

MELISSA M.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.

Gina C.  |  Overall Experience 
Rating:
5.0

Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson

Carol T.  |  Overall Experience 
Rating:
5.0

Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.

mary g.  |  First Impressions 
Rating:
5.0

I had great service they directed me in right direction. Recomend uhaul on route 8 to every body

LAWRENCE g.  |  First Impressions 
Rating:
5.0

Everyone was always super friendly and nice

BECKY K.  |  Overall Experience 
Rating: