Customer Reviews for U-Haul Moving & Storage of Etna

1,861 reviews

1027 William Flynn Hwy   Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's)

(412) 486-9050

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(412) 486-9050

1027 William Flynn Hwy
Glenshaw, PA 15116
(2 miles North of Rt 28 on Rt 8 just past Shop 'n' Save and McDonald's)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

poor guy was there all by himself ...should have a least 2 people there...

thomas M. 
Rating:
5.0

I would rent again from Allison Park area. Thank You

Cynthia R. 
Rating:
5.0

clean the inside of the front window. Hard to see out of. also the van's front seat felt like I was sitting in a hole. I am short stature. Overall this location is wonderful with wonderful staff - always accommodating and friendly service. Always use this location. Great people.

dolores E. 
Rating:
5.0

Great customer service. Very informative. Easy pickup and drop off.

Shayla D. 
Rating:
5.0

I love renting from UHaul and in particular - this location. Hank offers incredible customer service each and every time I rent. I won't go anywhere else!

Susan S. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
5.0

Customer did not leave a comment.

KaRon S. 
Rating:
5.0

Glenshaw U-Haul is an amazing place to do business. It has convenient parking where I can leave my car. I have rented 4 times (2 pickups and two 26 ft trucks this year).

Sanford L. 
Rating:
5.0

Customer did not leave a comment.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia S. 
Rating:
4.0

The trailer had some " mechanical " issues. Either wheel bearing/ wheel...ect. It would "fishtail" with a load AND when empty. Needs to be looked at BEFORE renting again

Phil S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

Customer did not leave a comment.

HAI L. 
Rating:
5.0

all went very well

george M. 
Rating:
5.0

Great staff. Very friendly. Very clean.

joan v.  |  Overall Experience 
Rating:
5.0

The representative at the facility was extremely helpful and professional.

Nancy A. 
Rating:
5.0

Process was easy and efficient. The staff member present when I checked in was super helpful.

John G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

I've never had a bad rental experience with Hank and Kevin. They are efficient, polite, friendly and the vehicles are clean, the store and restroom are clean, too. I would only recommend this location, the few times I've had to use other locations have been very disappointing. These guys run this place professionally and friendly.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

MELISSA I.  |  Overall Experience 
Rating:
5.0

It was a great experience

JAMES M. 
Rating:
5.0

All good

Nancy A. 
Rating:
5.0

Hank is a pleasure to deal with.

Robert S.  |  Overall Experience 
Rating:
5.0

It was a pleasant and non-stressful experience renting a truck. Dealt with 2 different store employees (day reserved the truck and day returned) - both gentlemen were pleasant and very helpful. If in need of renting a truck in the future would definitely rent from the same location.

denise B. 
Rating:
4.0

Was an overwhelming experience

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Kyle K. 
Rating:
5.0

No improvements needed whatsoever. Mr. Henry, the GM at the U-Haul facility in Glenshaw, PA, is a true professional and a very diligent, kind and caring guy. He is a definite asset to your corporation. Thank you. Edward Bronowicz Cranberry Township, PA

Edward B. 
Rating:
4.0

Customer did not leave a comment.

ELI W.  |  Overall Experience 
Rating:
5.0

Seats are uncomfortable and hard to adjust if at all possible.

beth H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Staff is knowledgeable and helpful. If I were to rate U-Haul's customer service it would be a 3, average or "as to be expected." I had requested pick-up at a different location. Would like to have had more effort to accommodate me or even have the pick-up at the location designated on the reservation. Instead pick-up was moved farther away, to this location. That's not this location's fault.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

LESLIE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Gerald A. 
Rating:
5.0

Everything went well with my experience

John H. 
Rating:
5.0

The guys at the store were great. they answered my questions I had. I was confused about the on line stuff. They said no problem just come on and do it live.

George G. 
Rating:
5.0

Helpful service for instructions on trailer rental. Trailer towed fantastic and was very easy to load and unload. A track for changing tie down locations would be the only thing that would be more helpful.

matthew O. 
Rating:
5.0

I have used this U-haul location many times. They are great. Very helpful and always pleasant . Very affordable.

Stewart P. 
Rating:
5.0

Hank checked me back in and saved me from using the app. Every time I go to this location (approximately 3 times per year) and hank is there everything is always great!

Crystal S. 
Rating:
3.0

Furniture dolly was not with the truck so I did not use it for the move

Bradley H. 
Rating:
5.0

Wonderful experience! Thank you!

Bryton P. 
Rating:
5.0

Customer did not leave a comment.

Brett H. 
Rating:
4.0

Customer did not leave a comment.

Venice M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

HAI L. 
Rating:
5.0

Completely seamless process!! How wonderful & refreshing. I had to change the booking date several times. The Uhaul representatives could not have been more helpful & so polite. We picked up our truck today @ the Etna store & was very informative about the truck, how to operate it safely & shared some “pointers” with us as well. Definitely a positive experience & will be using this location for future needs.

Debbie B. 
Rating:
5.0

The process of returning the truck after hours was more challenging than we anticipated.

Jennifer D. 
Rating:
5.0

Glenshaw Uhaul is an excellent rental operation. For one thing, they have convenient parking on location. Check in was also quick. Glenshaw Uhaul is my go to place when I need to rent a truck or a pickup.

Sanford L. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Customer did not leave a comment.

kenneth R. 
Rating:
5.0

The U-HAUL app. and online “automated” self-service, (including website) for both picking up and dropping off was bad and was not able to be used. Too much documentation was required at pickup time (vice in advance) and even if streamlined, WiFi and later (drop off) was problematic on account of servers being unavailable to process the return. Very frustrating!

John C. 
Rating:
5.0

Customer did not leave a comment.

Cullen C. 
Rating:
5.0

Nothing. Big thumbs up to the associates who got our information and got us on the road in record time. Very professional and courteous.

Steve H. 
Rating:
5.0

The staff at this location are exceptional.

bobbi L. 
Rating:
5.0

Customer did not leave a comment.

paula F. 
Rating:
5.0

Customer did not leave a comment.

Joy D. 
Rating:
3.0

The Uhaul employee I worked with was very friendly even though he was extremely busy.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

He did a great job helping us. Thanks GOD BLESS

marie K. 
Rating:
5.0

Excellent service

Tim S. 
Rating:
5.0

Service was excellent

Gina C. 
Rating:
5.0

These guys that work at this location treated me like a rockstar! I was in an out an educated about the equipment in no time! Highly recommend this location.

Mark E. 
Rating:
5.0

Staff was very helpful.

Jann C. 
Rating:
5.0

Do not change locations of pick up after reservation has been made and improved; especially not the day before.

Rolland K. 
Rating:
5.0

Nothing, the man did the hook up and was perfect. He was very professional and courteous , was a pleasure getting ready to leave.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Christie W. 
Rating:
5.0

Customer service was great, even though my associate was busy, he gave my personalized attention. The entire rental process was explained in depth. The truck was older 188K miles but otherwise performed well. I would definitely deal with this store again.

David P. 
Rating:
5.0

I had a last minute emergency and they were able to accomodate me.

john h.  |  First Impressions 
Rating:
5.0

Excellent experience

Jeffrey S. 
Rating:
2.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Hank & Kevin run a great location! Place is always clean!!!!!! Super to deal with on every item needed! Give them a raise!!!!!

Joel D. 
Rating:
5.0

Easy pick up and drop off. Gentleman that was present at both was helpful and congenial.

CARA M. 
Rating:
5.0

Rental was clean an ready for pickup. In an out. Manager was top notch.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
5.0

Service was great. The attendants were friendly. The trailer worked exactly as we expected and it was in good shape. We had no problems at all.

James B. 
Rating:
5.0

Nothing

Steven K. 
Rating:
5.0

Excellent service by manager. Was available during off hours too for help. Equipment was in perfect condition. Would recommend U haul to improve road side assistance though. Took more than 3 hours to get help.

Rohit Y. 
Rating:
5.0

Excellent service. Wish our local west view location had people so helpful and nice.

Nicholas R. 
Rating:
4.0

The staff were very friendly and efficient, and helped us move through the process quickly.

BETHANY J. 
Rating:
5.0

Great customer service. Very freindly associates .

william K. 
Rating:
5.0

If possible add one more front desk station and position in order to serve more than one customer at a time. Would also have to add an outside service assistant to work with customers. But this would help during heavy weekend periods.

George T. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Even though I dropped off after hours one of the workers that was working late greeted me and offered assistance with the drop off. That was great unexpected customer service.

Charles M. 
Rating:
5.0

Fantastic service - great communication - all around wonderful experience!

Susan S.  |  First Impressions 
Rating:
5.0

Superior customer service. Overall great experience and would rent again for this location. Flawless.

Raymond K. 
Rating:
3.0

Have a back up plan. Despite making a reservation a month before I needed it (for the weekend of 7:29, Uhaul called me & said there were no trucks. They offered no solution, no compensation, no alternative dates or anything. This caused major problems for my family's move. My reservation was ignored & i was left high & dry. I will never use uhaul again. Terrible experience

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everyone was very helpful/pleasant and knew what they were doing to streamline and make the truck/car trailer rental as easy as possible for me

stan S. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

I can't think of anything that needs to be improved.

Fredric K. 
Rating:
5.0

Customer did not leave a comment.

Martha H. 
Rating:
5.0

Everyone there is so helpful and nice. Had a really great experience.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Everyone was so nice, especially Donald. I would definitely recommend this location. Thank you.

Josie D. 
Rating:
4.0

Customer did not leave a comment.

melissa C. 
Rating:
5.0

Customer did not leave a comment.

Francine P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
3.0

HONOR your reservations! Fix your website. Don't have me set up a date only to get told that I do not have one reserved. If I cannot reserve one then the website should not allow me to reserve on that date/time. I had to call two locations last minute just to get a reservation. Get spare trucks in case someone decides to keep another truck for longer. Also get better trucks or at least fix the trucks before letting a customer use them. The brakes are super bad; there is delay and when brakes were pushed even all the way, the truck was still moving for at least a second before it stopped completely. Additionally the truck felt very wobbly and loose. I personally would not prefer to use UHaul again and look for alternative companies overall unless I have no choice.

Kyra M. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

HAI L. 
Rating:
4.0

Customer did not leave a comment.

Frank C.  |  Overall Experience 
Rating:
5.0

Although it was the hottest stickiest day in Pittsburgh for quite some time ,Kevin Knapp the manager on duty was friendly courteous and very helpful despite being overheated on this miserable day. Kudos to him for his grit, perseverance and professionalism sincerely Steve Cook

steven c.  |  First Impressions 
Rating:
5.0

Very professional and will be using if needed again!

tom s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Management and staff were great, helpful and considerate. Would recommend highly

BRIAN B.  |  Overall Experience 
Rating:
5.0

Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!

suzanne r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jo ann d.  |  First Impressions 
Rating:
5.0

best location in the US!!!

craig h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph y.  |  Overall Experience 
Rating:
5.0

Thanks to Hank for his knowledge, help and compassion

tom s.  |  First Impressions 
Rating:
5.0

Facility was very convenient and well-maintained. Staff was extremely helpful and friendly.

Khris M.  |  Overall Experience 
Rating:
5.0

The customer service I have received at this location has been excellent! I highly recommend them!

Jean C.  |  Overall Experience 
Rating:
5.0

I was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.

Carla L E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANCER T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

louis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICK W.  |  First Impressions 
Rating:
5.0

They were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.

Patrick M.  |  Overall Experience 
Rating:
5.0

Kevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.

Christopher G.  |  Overall Experience 
Rating:
5.0

Hank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.

Anthony Z.  |  First Impressions 
Rating:
5.0

The best service!!!

Sandra F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Staff went out of their way to help us .

bob s.  |  Overall Experience 
Rating:
5.0

The two fellows were more than helpful and very pleasant.

bob s.  |  First Impressions 
Rating:
5.0

Great indoor facility. Easy to pickup and drop off items. No complaints.

michael l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula M.  |  Overall Experience 
Rating:
5.0

Always great to deal with. Convenient location.

joan v.  |  First Impressions 
Rating:
5.0

The facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!

janis h.  |  Overall Experience 
Rating:
4.0

I never rate 100% because there is always room for improvement.

Jessica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley C.  |  Overall Experience 
Rating:
5.0

Exceptionally clean and organized. Convenient sharing area.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

The staff here is always friendly and helpful. I would rent a unit here again.

CARRIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine P.  |  First Impressions 
Rating:
5.0

Nice to work with.

Karen L.  |  First Impressions 
Rating:
4.0

I wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF C.  |  Overall Experience 
Rating:
5.0

Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!

roberta w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria G.  |  Overall Experience 
Rating:
5.0

Very professional and helpful, that is the folks at this location

Carolyn D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

lisa l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy w.  |  Overall Experience 
Rating:
5.0

Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.

John g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRIS J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Great job by all, very courteous and friendly team can't do enough for ya ! Thx

Mike P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  Online Move In 
Rating:
5.0

I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!

Natalie A.  |  First Impressions 
Rating:
5.0

The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!

Jeffrey L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K.  |  Overall Experience 
Rating:
5.0

The manager was helpful and provided great information.

GINA B.  |  First Impressions 
Rating:
5.0

Everything was fine and you were very considerate

william w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet N.  |  First Impressions 
Rating:
5.0

No problem

william w.  |  First Impressions 
Rating:
5.0

Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.

dennis E.  |  Overall Experience 
Rating:
5.0

Very nice facility and people😀

Georgeann M.  |  Overall Experience 
Rating:
5.0

The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.

Micheal A.  |  First Impressions 
Rating:
5.0

Great guys and facility

Zack W.  |  Overall Experience 
Rating:
5.0

Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.

ted t.  |  Overall Experience 
Rating:
5.0

Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.

mark p.  |  Overall Experience 
Rating:
5.0

I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.

Jordan R.  |  Overall Experience 
Rating:
5.0

great guidance on choosing a storage unit

James K.  |  Overall Experience 
Rating:
5.0

Very kind

Donna D.  |  First Impressions 
Rating:
5.0

Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.

Nina M.  |  First Impressions 
Rating:
5.0

Thanks,and everything was good.

Gene S.  |  Overall Experience 
Rating:
5.0

Very friendly stuff.

Jordan R.  |  First Impressions 
Rating:
5.0

The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!

Michael P.  |  Overall Experience 
Rating:
5.0

All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.

jeff p.  |  Overall Experience 
Rating:
5.0

Hank. Takes care of you.

Louis A.  |  First Impressions 
Rating:
5.0

Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.

MELISSA M.  |  Overall Experience 
Rating:
5.0

The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.

Gina C.  |  Overall Experience 
Rating:
5.0

Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson

Carol T.  |  Overall Experience 
Rating:
5.0

Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.

mary g.  |  First Impressions 
Rating:
5.0

I had great service they directed me in right direction. Recomend uhaul on route 8 to every body

LAWRENCE g.  |  First Impressions 
Rating:
5.0

Everyone was always super friendly and nice

BECKY K.  |  Overall Experience 
Rating:
5.0

I had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew

tim c.  |  First Impressions 
Rating:
5.0

Helped get me in & utilize my movers time wisely... thank you

Carol T.  |  Overall Experience 
Rating:
5.0

Excellent service, accommodated all my needs during a stressful time. Thank you

Carol T.  |  First Impressions 
Rating:
5.0

Knowledgeable, and helpful with suggestions! I wouldn't go anywhere else!

Robert O.  |  First Impressions 
Rating:
4.0

The guys were really helpful in making sure I had everything I needed to ensure my units were safe

tamara c.  |  Overall Experience 
Rating: