Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S.
|
Overall Experience
Rating:
5.0
Everything was great. Truck I rented was in great working condition. The man working the front desk was extremely efficient and I was on my way very quickly.
Randall K.
Rating:
5.0
Customer did not leave a comment.
Daniel R.
Rating:
5.0
Customer did not leave a comment.
Jeffrey K.
Rating:
5.0
Customer did not leave a comment.
Francine P.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
John B.
Rating:
5.0
Super fast checkout. Always very helpful at this location.
Ulrich M.
Rating:
4.0
Customer did not leave a comment.
Sean G.
Rating:
5.0
Always courteous and efficient staff.
Colleen A.
Rating:
4.0
Customer did not leave a comment.
Clemente R.
Rating:
5.0
Everything was awesome!
Albert B.
Rating:
5.0
Customer did not leave a comment.
Curtis S.
Rating:
1.0
I made my reservation for 7 pm Tuesday may 4th. When i got there my reservation had been moved to 7:45 and i was unable to pick up my truck until i sat on the phone for hours with customer service. thank god i had 2 phones with me. it wasn't until the 3rd person i spoke to. her name was KRISTEN & you should all know that she deserves a raise. she stayed with me in the phone until the problem was resolved and i got my keys unlike the other previous 2 ppl.
Larissa N.
Rating:
5.0
Customer did not leave a comment.
Donn W.
Rating:
4.0
It was my first time using mobile check-in.
Robert K.
Rating:
5.0
Customer did not leave a comment.
John L.
Rating:
5.0
Customer did not leave a comment.
JOE B.
Rating:
5.0
Service/equipment was great. The only issue would be the phone system. I was on hold for over 15 minutes, I could have drove to this location and made my reservation quicker.
James S.
Rating:
5.0
Helpful and courteous!
David M.
Rating:
4.0
Great service and help from the onwer and the techs when returning the trailer! Very nice and very helpful staff!
Paul D.
Rating:
5.0
Customer did not leave a comment.
JAMES W.
Rating:
5.0
Customer did not leave a comment.
Alvaro C.
Rating:
5.0
Always a good experience at the Glenshaw u-haul.
James R.
Rating:
5.0
Customer did not leave a comment.
Robert K.
Rating:
5.0
The gentleman that helped us was very informative and knowledgeable
Michelle M.
Rating:
5.0
Customer did not leave a comment.
SCOTT B.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Customer did not leave a comment.
Hai L.
Rating:
5.0
Customer did not leave a comment.
Kevin M.
Rating:
5.0
Every one there was very helpful and friendly. The trailer worked great,, No problems..
Jeffrey B.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
Customer did not leave a comment.
Mark G.
Rating:
5.0
Customer did not leave a comment.
BRET E.
Rating:
5.0
Customer did not leave a comment.
Hai L.
Rating:
5.0
The attendant there is great. He is an asset to your company.
Craig F.
Rating:
5.0
Customer did not leave a comment.
rebecca B.
Rating:
5.0
Customer did not leave a comment.
Michelle T.
Rating:
5.0
Customer did not leave a comment.
Kelsey E.
Rating:
5.0
Customer did not leave a comment.
Chuck Z.
Rating:
5.0
Customer did not leave a comment.
Eric W.
Rating:
3.0
Customer did not leave a comment.
Edward L.
Rating:
5.0
Nice to work with.
Karen L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin P.
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Customer did not leave a comment.
Hai L.
Rating:
5.0
Customer did not leave a comment.
REBECCA C.
Rating:
5.0
Extremely competent, knowledgeable and professionally friendly. Made excellent suggestions and noteworthy hints on moving methods. "Hank" was amazingly cooperative and helpful !! Thank You ! He, single-handedly, made the onset of the move worth while !!!
Patrick P.
Rating:
5.0
If there's a better run U Haul in the US the company is lucky!
Daniel T.
Rating:
5.0
Costumer service.
durim M.
Rating:
5.0
Everyone was very helpful and made a great experience
Brendan C.
Rating:
5.0
I have nothing to suggest keep up the good work
Samara C.
Rating:
5.0
Always treated excellent here at this location. Employees are very accommodating and friendly.
dolores E.
Rating:
5.0
reward your employees they deserve it .doing business with them
was a pleasure check out went smooth and returning the trailer I was
greeted by your employee and directed through the entire return
procedure with very helpful attitude. I will return to do business
and recommend a friend
David S.
Rating:
5.0
Customer did not leave a comment.
Edward L.
Rating:
5.0
Customer did not leave a comment.
Mark R.
Rating:
5.0
Customer did not leave a comment.
Justin H.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
4.0
I wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C.
|
Overall Experience
Rating:
3.0
Hank always has great customer service. That's why I frequent the Glenshaw Location.
Steven T.
Rating:
5.0
Customer did not leave a comment.
Haig S.
Rating:
5.0
Customer did not leave a comment.
Samara C.
Rating:
5.0
Customer did not leave a comment.
Martin R.
Rating:
5.0
Customer did not leave a comment.
James L.
Rating:
5.0
Everything was great. Quick and efficient.
Jason S.
Rating:
5.0
Customer did not leave a comment.
Al B.
Rating:
5.0
These guys at this location are ALWAYS accommodating and polite.
We have enjoyed working with them for years.
Ruth T.
Rating:
5.0
Customer did not leave a comment.
Donald C.
Rating:
1.0
Guy at counter thought he was a no it all asshole and the truck ran like shit
Jason L.
Rating:
5.0
Customer did not leave a comment.
JEFF C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory C.
Rating:
5.0
We needed a 3hr cargo van rental to pick up a piece of 2nd hand furniture. Staff were attentive, engaged, helpful and friendly.
Robert F.
Rating:
5.0
Customer did not leave a comment.
Lisa C.
Rating:
5.0
Hank and his evening manager (whose name escapes me at the moment) were wonderful to work with. We came in from Ohio with an emergency family situation and they were extremely friendly, thorough, etc. Hank even suggested we take boxes from the free pile in the store (leftovers from other's moving). He helped us determine what we needed for packing, reserving a truck, storage, etc. all the while being considerate and not upselling. He obviously communicates with his evening manager because he knew the minute we entered the store Saturday morning what we were there for and explained the storage unit was still available, etc. We returned the truck about 45 minutes before closing and rented the storage unit without incident. The evening manager even backed the truck into the garage for us. Neither Hank or the evening manager complained (or visibly showed frustration) that it was so close to closing and took the time to show us around the storage portion of the building (restroom, etc.). They both wore masks the entire time, socially distanced, etc. The gentleman that went over the truck with us in the morning was very friendly and funny. He also wore a mask and socially distanced. All of these gentleman were excellent to work with and since we were dealing with a family crisis it was nice to NOT have to worry about truck rental/storage. I would highly recommend this location to any friends in the PGH area (especially North Hills/Shaler) with no hesitation. Thanks a million to Hank and his crew. And, the store was clean - including the restroom!
Kalih W.
Rating:
5.0
Kevin and his crew were outstanding!
William D.
Rating:
5.0
customer Service was exceptional
Mark L.
Rating:
5.0
Customer did not leave a comment.
Sara C.
Rating:
5.0
Customer did not leave a comment.
Richard J.
Rating:
5.0
Customer did not leave a comment.
Richard K.
Rating:
5.0
Very kind and helpful staff. Made returning the rental incredibly easy
Hannah M.
Rating:
5.0
Rates are bad...
Leon B.
Rating:
5.0
Kevin, the Manager at the Glenshaw, PA U-Haul was excellent and delivered awesome customer service!
JOHN H.
Rating:
5.0
Customer did not leave a comment.
Chris L.
Rating:
5.0
Customer did not leave a comment.
Michael J.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
Just keep doing what you are doing ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘
Steven G.
Rating:
5.0
Customer did not leave a comment.
ross H.
Rating:
5.0
Customer did not leave a comment.
Danielle M.
Rating:
5.0
Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas S.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
The masks and the plexiglass make it hard to understand each other but that's not your falt. The guys are always nice and pleasant. Hank Henry has helped me out in the past and is the reason I continue to go back. Good group of guys!
Ronald Z.
Rating:
5.0
Service was excellent & sales employees were knowledgeable and professional...
Ross K.
Rating:
5.0
Customer did not leave a comment.
Thomas B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia D.
Rating:
5.0
No changes
Ronald O.
Rating:
5.0
Customer did not leave a comment.
joseph f L.
Rating:
4.0
Customer did not leave a comment.
Whitney L.
Rating:
5.0
I don't like the format of your emailed receipt. I would prefer .pdf.
I won't be satisfied in the future with an only-email receipt.
Otherwise my rental experience was good.
John W.
Rating:
5.0
They were all very friendly and helpful from the times I was just buying a few boxes, to this rental of equipment. The gentleman helping carry a few boxes to the car made me feel like a valued customer. There were understanding in my returning the truck after my due time. All in all, I feel very good about giving my business to this team at U-Haul on Route 8 in Shaler.
Roy R.
Rating:
5.0
Nothing, they are doing everything correctly and everyone there is extremely nice.
Cindy R.
Rating:
5.0
Customer did not leave a comment.
victoria G.
|
Overall Experience
Rating:
5.0
I was a little nervous driving a UHaul for the first time but couldn't have had a better experience. The staff at the Rt 8 Glenshaw location were very kind and helpful, answered questions, and helped adjust all the mirrors and go through the use and safety protocols. Smooth, painless move with nice clean and well-maintained equipment. Will be coming back again!
Kit W.
Rating:
5.0
The motorcycle trailer was a great idea. People at the rental location were great. I will def do business with them again
Kevin B.
Rating:
5.0
Employees were very helpful and easy/fun to deal with
Chester S.
Rating:
5.0
excellent,very smooth,great service,i will use them again
michael F.
Rating:
5.0
Very professional and helpful, that is the folks at this location
Carolyn D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lisa l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tracy w.
|
Overall Experience
Rating:
5.0
Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
John g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRIS J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
brian h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
|
Overall Experience
Rating:
5.0
Great job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph T.
|
Online Move In
Rating:
5.0
I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does.
This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A.
|
First Impressions
Rating:
5.0
The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffrey K.
|
Overall Experience
Rating:
5.0
The manager was helpful and provided great information.
GINA B.
|
First Impressions
Rating:
5.0
Everything was fine and you were very considerate
william w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet N.
|
First Impressions
Rating:
5.0
No problem
william w.
|
First Impressions
Rating:
5.0
Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
dennis E.
|
Overall Experience
Rating:
5.0
Very nice facility and people😀
Georgeann M.
|
Overall Experience
Rating:
5.0
The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A.
|
First Impressions
Rating:
5.0
Great guys and facility
Zack W.
|
Overall Experience
Rating:
5.0
Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout!
Highly recommend!
CPO SEAL Retired Ted L Traver.
ted t.
|
Overall Experience
Rating:
5.0
Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p.
|
Overall Experience
Rating:
5.0
I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R.
|
Overall Experience
Rating:
5.0
great guidance on choosing a storage unit
James K.
|
Overall Experience
Rating:
5.0
Very kind
Donna D.
|
First Impressions
Rating:
5.0
Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Nina M.
|
First Impressions
Rating:
5.0
Thanks,and everything was good.
Gene S.
|
Overall Experience
Rating:
5.0
Very friendly stuff.
Jordan R.
|
First Impressions
Rating:
5.0
The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
Michael P.
|
Overall Experience
Rating:
5.0
All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
jeff p.
|
Overall Experience
Rating:
5.0
Hank. Takes care of you.
Louis A.
|
First Impressions
Rating:
5.0
Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
MELISSA M.
|
Overall Experience
Rating:
5.0
The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Gina C.
|
Overall Experience
Rating:
5.0
Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you,
Carol Tillotson
Carol T.
|
Overall Experience
Rating:
5.0
Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
mary g.
|
First Impressions
Rating:
5.0
I had great service they directed me in right direction. Recomend uhaul on route 8 to every body
LAWRENCE g.
|
First Impressions
Rating:
5.0
Everyone was always super friendly and nice
BECKY K.
|
Overall Experience
Rating:
5.0
I had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
tim c.
|
First Impressions
Rating:
5.0
Helped get me in & utilize my movers time wisely... thank you
Carol T.
|
Overall Experience
Rating:
5.0
Excellent service, accommodated all my needs during a stressful time. Thank you
Carol T.
|
First Impressions
Rating:
5.0
Knowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
Robert O.
|
First Impressions
Rating:
4.0
The guys were really helpful in making sure I had everything I needed to ensure my units were safe
tamara c.
|
Overall Experience
Rating:
5.0
Would definitely rent here again
ANTHONY S.
|
Overall Experience
Rating:
5.0
This facility really was amazing. I knew my stuff was safe.
angel s.
|
Overall Experience
Rating:
5.0
The employees were very helpful,
michele h.
|
Overall Experience
Rating:
5.0
Best customer support in Pittsburgh region
Michael M.
|
Overall Experience
Rating:
5.0
Hank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Gary H.
|
Overall Experience
Rating:
4.0
Unrestricted after hours access would be helpful, as in the Gurdian Storage I used before
Anirban J.
|
Overall Experience
Rating:
5.0
The customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Brian H.
|
Overall Experience
Rating:
5.0
Mr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
DAPHNE K.
|
Overall Experience
Rating:
5.0
Hank and Kevin were excellent!!!!!!!!!!!!!!
MELISSA P.
|
Overall Experience
Rating:
3.0
The garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
nathan t.
|
Overall Experience
Rating:
5.0
Nicest people, secure clean storage. Takes the stress out of moving. Highly recommended!
Patricia B.
|
Overall Experience
Rating:
5.0
Kevin is knowledgeable and efficient
kevin g.
|
Reservation
Rating:
5.0
Working with Kevin is always a great experience!
larry m.
|
Reservation
Rating:
5.0
The staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
Klancey B.
|
Overall Experience
Rating:
5.0
All good
STORAGE FOR LORAINE KWIATEK D.
|
Overall Experience