Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A traffic light should be placed at entrance. Since it is on a major road and hard to go north on road since the entrance is on two curves
Rob O.
Rating:
5.0
Very fast and easy process picking my last minute truck up!!!!
Sandra C.
Rating:
5.0
Customer did not leave a comment.
brian O.
Rating:
5.0
Customer did not leave a comment.
Russell W.
Rating:
5.0
Customer did not leave a comment.
Richard R.
Rating:
5.0
Customer did not leave a comment.
Scott A.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
Customer did not leave a comment.
Brian D.
Rating:
5.0
Customer did not leave a comment.
TONYA L.
Rating:
5.0
Customer did not leave a comment.
Kristin B.
Rating:
5.0
Customer did not leave a comment.
Lance M.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
Hank was awesome ! Very helpful, friendly and accommodating.
Thomas W.
Rating:
5.0
I've recommended this Rt.8 in Shaler, PA location so many times. You all are terrific. You are our "go to" UHaul hub!
Matthew A.
Rating:
5.0
Uhaul has always treated me well
Richard F.
Rating:
5.0
Customer did not leave a comment.
edward K.
Rating:
5.0
Great customer service, all great folks. Thank you for such a great transaction.
Edward B.
Rating:
5.0
Customer did not leave a comment.
rusty R.
Rating:
5.0
Great employee efficienc and knowledgeable and professional
Nathaniel W.
Rating:
5.0
Great location and service. They seem understaffed as you usually have to wait a few minutes to be waited on. This is NOT a complaint, I get it. Everyone is shorthanded these days. Again, great place and service. Will use them again whenever the need arises.
Keith M.
Rating:
5.0
Great friendly sevice
Kevin B.
Rating:
5.0
26 foot truck was fantastic and was large enough to fit all the items I had to move from Allison Park PA to Cleveland OH. Truck drove fine during the trip.
Joseph B.
Rating:
5.0
Customer did not leave a comment.
JARROD F.
Rating:
5.0
Customer did not leave a comment.
Eric A.
Rating:
5.0
The check-in and check-out teams were very nice and helpful!
Evelyn D.
Rating:
5.0
The gentleman who checked us in was fantastic and so helpful. Same as the gentleman who check us out.he was very kind and checked to make sure our experience was ok, he genuinely wanted to make sure everything was ok.
Becky B.
Rating:
2.0
Nicer employee.
Nathan B.
Rating:
5.0
Great customer service.
Ty R.
Rating:
5.0
Great service from Hank and his team!
Lyndsay L.
Rating:
5.0
Customer did not leave a comment.
Debra S.
Rating:
5.0
Very professional and will be using if needed again!
tom s.
|
Overall Experience
Rating:
5.0
Very helpful
Richard L.
Rating:
5.0
Customer did not leave a comment.
richard F.
Rating:
5.0
Not much to improve on. This location is a smooth running well oiled machine. Super fast in and out with the rental. Nice area to leave your car while renting. Upon return, super easy checkout and final billing without even having to go inside. Super friendly folks to deal with as well. Nice job to everyone working this location !
george T.
Rating:
5.0
Customer did not leave a comment.
George S.
Rating:
5.0
Henry and his staff are just the best!! They do everything that they can to make your rental experience as easy as possible!!
Suzanne R.
Rating:
5.0
nothing. The 2 guys at the Etna, PA location are fantastic!
susan B.
Rating:
5.0
I have dealt with three U-Haul locations recently. There was an error at the first one in Williamsport, PA, but the staff took care of it and the overall experience was good. On McKnight Road, the service was also good. But I have to say I was highly impressed with the Glenshaw location. Overall, an excellent experience!!!
Stephen M.
Rating:
5.0
Customer did not leave a comment.
joseph O.
Rating:
5.0
Very good service and great employees 🙏👍🏽
Linford J.
Rating:
5.0
Great job as always
kenneth D.
Rating:
5.0
Nothing. The gentleman was wonderful at the counter.
Beth C.
Rating:
5.0
Customer did not leave a comment.
William D.
|
First Impressions
Rating:
5.0
Management and staff were great, helpful and considerate. Would recommend highly
BRIAN B.
|
Overall Experience
Rating:
5.0
Good experience
kenneth R.
Rating:
5.0
Customer did not leave a comment.
Peter P.
Rating:
5.0
Customer did not leave a comment.
Alex S.
Rating:
5.0
This is a great U-Haul place to rent a U-Haul.
Sanford L.
Rating:
5.0
Kevin and staff are always fantastic and very friendly!
Jenny L.
Rating:
5.0
Customer did not leave a comment.
dominic F.
Rating:
3.0
Customer did not leave a comment.
marie G.
Rating:
5.0
keep doing all the right things as you are already doing.
JOHN C.
Rating:
5.0
Customer did not leave a comment.
Amy M.
Rating:
5.0
Kevin, the owner, was incredibly helpful. He and the assistant manager Hank really went above and beyond to help me with the unit rental and the return of my rental truck!! Highly recommend this location!!!
suzanne r.
|
First Impressions
Rating:
5.0
The entire experience was great.
Bryan K.
Rating:
5.0
There's nothing more you can do!
Anthony G.
Rating:
4.0
Customer did not leave a comment.
Jessica T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jo ann d.
|
First Impressions
Rating:
5.0
We have rented from this location many times and every time our experience reinforces that decision! The people are great and the experience is effortless.
Lisa L.
Rating:
5.0
My van was ready when I arrived, everything was clearly explained by the nice man at the counter. Overall a very good experience.
Janet M.
Rating:
5.0
Customer did not leave a comment.
William G.
Rating:
5.0
best location in the US!!!
craig h.
|
Overall Experience
Rating:
5.0
AWESOME!!
Marsha K.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
Customer did not leave a comment.
Timothy H.
Rating:
5.0
Your people were great was busy but they were very quick and helpful
John S.
Rating:
5.0
Customer did not leave a comment.
Timothy S.
Rating:
5.0
Customer did not leave a comment.
Andrea B.
Rating:
5.0
Customer did not leave a comment.
Lauren M.
Rating:
4.0
The mobile pickup didn't work, then I went inside and the guy asked for my license, but I had already put all that info in online prior to coming…so I didn't bring my license. I only needed to come inside cuz mobile wasn't working, and it almost thru a big wrench in my plans.
Sean W.
Rating:
3.0
The process to pick up a vehicle after hours is absolutely ridiculous. The website didn't work and I have to call for assistance. Too many questions, too time consuming. I had a lot of issues getting the key for the vehicle because the website would not work. I have had issues with this in the past at another uhaul location.
Shannon K.
Rating:
5.0
Customer did not leave a comment.
Dustin S.
Rating:
5.0
Customer did not leave a comment.
Howard L.
Rating:
5.0
Very friendly and great customer service. Would recommend to anyone.
John S.
Rating:
5.0
Customer did not leave a comment.
joseph y.
|
Overall Experience
Rating:
5.0
Have box and tape buying specials.
Anthony G.
Rating:
5.0
Customer did not leave a comment.
Art B.
Rating:
5.0
Customer did not leave a comment.
Scott U.
Rating:
5.0
Customer did not leave a comment.
George L.
Rating:
5.0
Customer did not leave a comment.
Xander M.
Rating:
5.0
Customer did not leave a comment.
Anthony H.
Rating:
5.0
I had no problem with this location or the service. This was the second location I tried. The first, uHaul located in Compass Self Storage in Gibsonia PA, was a different story. I showed up in the morning before they opened (because I had reserved a truck a few days prior and they said the key would be placed in a lockbox) but both lockboxes were unlocked with no keys in them. I had to then drive 6 miles to the next uHaul dealership causing me to drive an extra 24 miles that day between my personal vehicle and the uHaul. I was charged for those extra miles in the uHaul truck. If you can avoid the Gibsonia location at Compass Self Storage, I recommend it.
Nathan P.
Rating:
5.0
Nothing. Great personal. Great service.
Brian K.
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
Customer did not leave a comment.
DAVID S.
Rating:
5.0
I don't think I could have been treated any better. Friendly and courteous service. No waiting. On pick up or return.
William D.
Rating:
4.0
The charges that I paid were a little confusing. He said it would be $44 total for renting the pickup truck. I returned it with the same amount of gas as I left with. And I drove less than 20 miles. But he ended up charging me $46.74. Overall everything else was very good.
Vincent Z.
Rating:
5.0
Customer did not leave a comment.
Gregory D.
Rating:
5.0
Thanks to Hank for his knowledge, help and compassion
tom s.
|
First Impressions
Rating:
5.0
Very personable staff!
Theresa B.
Rating:
5.0
Customer did not leave a comment.
Dennis M.
Rating:
5.0
Customer did not leave a comment.
Cornel C.
Rating:
5.0
The entire experience was outstanding from reservation to return. The team there at Wm Flynn Hwy were awesome.
Steven B.
Rating:
5.0
Customer did not leave a comment.
Cornel C.
Rating:
4.0
Customer did not leave a comment.
Benjamin G.
Rating:
5.0
Facility was very convenient and well-maintained. Staff was extremely helpful and friendly.
Khris M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gilbert C.
Rating:
5.0
If it weren't for Donald Rutherford, I would have rated this whole U-Haul experience a big fat 0. I was supposed to pick up my truck at another, closer, location but the keys were not left in the truck. I was then told I had to drive 40 minutes to get a truck. Donald was so professional and understood my frustration. He was friendly and helpful and succeeded in changing my whole attitude. In the future, I will deal with him - not with corporate.
Todd J.
Rating:
5.0
Customer did not leave a comment.
Gerald A.
Rating:
5.0
Customer did not leave a comment.
David M.
Rating:
5.0
Customer did not leave a comment.
Catherine B.
Rating:
4.0
I was asked to park my vehicle in the back on the building while I was using the cargo van. When I returned it was after hours and dark out. I was VERY uncomfortable going to the back of the building to get my car. It was dark and the building/parking lot backs up to woods and a stream. I would ask next time to leave my car in the front parking lot. Everyone at this location is SUPER nice.
Lynn G.
Rating:
5.0
Kevin and his team are friendly, efficient, and super cool. The best Uhaul experience every time.
Robert B.
Rating:
4.0
Everything went smoothly. Very nice people there. So I would say, nothing.
Deborah C.
Rating:
5.0
Customer did not leave a comment.
Flynn O.
Rating:
5.0
Customer did not leave a comment.
Bruce R.
Rating:
5.0
Customer did not leave a comment.
Andrew K.
Rating:
5.0
Customer did not leave a comment.
Lisa S.
Rating:
5.0
very helpful and courteous
Mark I.
Rating:
5.0
The customer service I have received at this location has been excellent! I highly recommend them!
Jean C.
|
Overall Experience
Rating:
5.0
Helpful employees
Martin C.
Rating:
5.0
I was quite disappointed to have my account debited after I had closed my unit because the paperwork was not processed correctly when I closed my unit on October 30th and my account was debited on November 20th. I had to call and get the money refunded only to find out my unit was never closed out on the 30th of October as it was supposed to be when I was in the office and spoke directly with Hank.
Carla L E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CANCER T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
louis s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICK W.
|
First Impressions
Rating:
5.0
They were great! This storage was a temporary solution only, until we got our basement organized. It was ideally located and convenient. Hank and his team do an excellent job.
Patrick M.
|
Overall Experience
Rating:
5.0
Kevin was absolutely amazing. Very friendly and knowledgeable. First time using storage and he made it very easy and pleasant. Thank you 10x over.
Christopher G.
|
Overall Experience
Rating:
5.0
Hank, Kevin, and the rest of the staff are friendly and knowledgeable. Been to this location about a half dozen times and have always had a positive experience. This facility is exceptionally well run and maintained.
Anthony Z.
|
First Impressions
Rating:
5.0
The best service!!!
Sandra F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard T.
|
Overall Experience
Rating:
5.0
Staff went out of their way to help us .
bob s.
|
Overall Experience
Rating:
5.0
The two fellows were more than helpful and very pleasant.
bob s.
|
First Impressions
Rating:
5.0
Great indoor facility. Easy to pickup and drop off items. No complaints.
michael l.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paula M.
|
Overall Experience
Rating:
5.0
Always great to deal with. Convenient location.
joan v.
|
First Impressions
Rating:
5.0
The facility was safe and well maintained. The staff was patient, excellent availability, and well just exceptional!
janis h.
|
Overall Experience
Rating:
4.0
I never rate 100% because there is always room for improvement.
Jessica T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesley C.
|
Overall Experience
Rating:
5.0
Exceptionally clean and organized. Convenient sharing area.
WILLIAM K.
|
Overall Experience
Rating:
5.0
The staff here is always friendly and helpful. I would rent a unit here again.
CARRIE S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francine P.
|
First Impressions
Rating:
5.0
Nice to work with.
Karen L.
|
First Impressions
Rating:
4.0
I wish the unit ceilings were taller. I had to rent multiple units because I could not stack my items like in other facilities.
Kimberly C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF C.
|
Overall Experience
Rating:
5.0
Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
roberta w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
victoria G.
|
Overall Experience
Rating:
5.0
Very professional and helpful, that is the folks at this location
Carolyn D.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
lisa l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tracy w.
|
Overall Experience
Rating:
5.0
Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
John g.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRIS J.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
brian h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S.
|
Overall Experience
Rating:
5.0
Great job by all, very courteous and friendly team can't do enough for ya ! Thx
Mike P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph T.
|
Online Move In
Rating:
5.0
I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does.
This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
Natalie A.
|
First Impressions
Rating:
5.0
The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
Jeffrey L.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffrey K.
|
Overall Experience
Rating:
5.0
The manager was helpful and provided great information.
GINA B.
|
First Impressions
Rating:
5.0
Everything was fine and you were very considerate
william w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet N.
|
First Impressions
Rating:
5.0
No problem
william w.
|
First Impressions
Rating:
5.0
Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
dennis E.
|
Overall Experience
Rating:
5.0
Very nice facility and people😀
Georgeann M.
|
Overall Experience
Rating:
5.0
The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Micheal A.
|
First Impressions
Rating:
5.0
Great guys and facility
Zack W.
|
Overall Experience
Rating:
5.0
Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout!
Highly recommend!
CPO SEAL Retired Ted L Traver.
ted t.
|
Overall Experience
Rating:
5.0
Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
mark p.
|
Overall Experience
Rating:
5.0
I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
Jordan R.
|
Overall Experience
Rating:
5.0
great guidance on choosing a storage unit
James K.
|
Overall Experience
Rating:
5.0
Very kind
Donna D.
|
First Impressions
Rating:
5.0
Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Nina M.
|
First Impressions
Rating:
5.0
Thanks,and everything was good.
Gene S.
|
Overall Experience
Rating:
5.0
Very friendly stuff.
Jordan R.
|
First Impressions
Rating:
5.0
The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
Michael P.
|
Overall Experience
Rating:
5.0
All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
jeff p.
|
Overall Experience
Rating:
5.0
Hank. Takes care of you.
Louis A.
|
First Impressions
Rating:
5.0
Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
MELISSA M.
|
Overall Experience
Rating:
5.0
The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Gina C.
|
Overall Experience
Rating:
5.0
Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you,
Carol Tillotson
Carol T.
|
Overall Experience
Rating:
5.0
Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
mary g.
|
First Impressions
Rating:
5.0
I had great service they directed me in right direction. Recomend uhaul on route 8 to every body
LAWRENCE g.
|
First Impressions
Rating:
5.0
Everyone was always super friendly and nice
BECKY K.
|
Overall Experience
Rating:
5.0
I had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
tim c.
|
First Impressions
Rating:
5.0
Helped get me in & utilize my movers time wisely... thank you
Carol T.
|
Overall Experience
Rating:
5.0
Excellent service, accommodated all my needs during a stressful time. Thank you
Carol T.
|
First Impressions
Rating:
5.0
Knowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
Robert O.
|
First Impressions
Rating:
4.0
The guys were really helpful in making sure I had everything I needed to ensure my units were safe
tamara c.
|
Overall Experience
Rating:
5.0
Would definitely rent here again
ANTHONY S.
|
Overall Experience
Rating:
5.0
This facility really was amazing. I knew my stuff was safe.
angel s.
|
Overall Experience
Rating:
5.0
The employees were very helpful,
michele h.
|
Overall Experience
Rating:
5.0
Best customer support in Pittsburgh region
Michael M.
|
Overall Experience
Rating:
5.0
Hank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Gary H.
|
Overall Experience
Rating:
4.0
Unrestricted after hours access would be helpful, as in the Gurdian Storage I used before
Anirban J.
|
Overall Experience
Rating:
5.0
The customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Brian H.
|
Overall Experience
Rating:
5.0
Mr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
DAPHNE K.
|
Overall Experience
Rating:
5.0
Hank and Kevin were excellent!!!!!!!!!!!!!!
MELISSA P.
|
Overall Experience
Rating:
3.0
The garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
nathan t.
|
Overall Experience
Rating:
5.0
Nicest people, secure clean storage. Takes the stress out of moving. Highly recommended!
Patricia B.
|
Overall Experience
Rating:
5.0
Kevin is knowledgeable and efficient
kevin g.
|
Reservation
Rating:
5.0
Working with Kevin is always a great experience!
larry m.
|
Reservation
Rating:
5.0
The staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
Klancey B.
|
Overall Experience
Rating:
5.0
All good
STORAGE FOR LORAINE KWIATEK D.
|
Overall Experience