Hank and his evening manager (whose name escapes me at the moment) were wonderful to work with. We came in from Ohio with an emergency family situation and they were extremely friendly, thorough, etc. Hank even suggested we take boxes from the free pile in the store (leftovers from other's moving). He helped us determine what we needed for packing, reserving a truck, storage, etc. all the while being considerate and not upselling. He obviously communicates with his evening manager because he knew the minute we entered the store Saturday morning what we were there for and explained the storage unit was still available, etc. We returned the truck about 45 minutes before closing and rented the storage unit without incident. The evening manager even backed the truck into the garage for us. Neither Hank or the evening manager complained (or visibly showed frustration) that it was so close to closing and took the time to show us around the storage portion of the building (restroom, etc.). They both wore masks the entire time, socially distanced, etc. The gentleman that went over the truck with us in the morning was very friendly and funny. He also wore a mask and socially distanced. All of these gentleman were excellent to work with and since we were dealing with a family crisis it was nice to NOT have to worry about truck rental/storage. I would highly recommend this location to any friends in the PGH area (especially North Hills/Shaler) with no hesitation. Thanks a million to Hank and his crew. And, the store was clean - including the restroom!
Customer Reviews for U-Haul Moving & Storage of Etna
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Etna
Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!
Very professional and helpful, that is the folks at this location
Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.
Great job by all, very courteous and friendly team can't do enough for ya ! Thx
I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!
The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!
The manager was helpful and provided great information.
Everything was fine and you were very considerate
No problem
Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.
Very nice facility and people😀
The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.
Great guys and facility
Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.
Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.
I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.
great guidance on choosing a storage unit
Very kind
Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.
Thanks,and everything was good.
Very friendly stuff.
The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!
All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.
Hank. Takes care of you.
Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.
The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.
Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson
Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.
I had great service they directed me in right direction. Recomend uhaul on route 8 to every body
Everyone was always super friendly and nice
I had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew
Helped get me in & utilize my movers time wisely... thank you
Excellent service, accommodated all my needs during a stressful time. Thank you
Knowledgeable, and helpful with suggestions! I wouldn't go anywhere else!
The guys were really helpful in making sure I had everything I needed to ensure my units were safe
Would definitely rent here again
This facility really was amazing. I knew my stuff was safe.
The employees were very helpful,
Best customer support in Pittsburgh region
Hank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.
Unrestricted after hours access would be helpful, as in the Gurdian Storage I used before
The customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.
Mr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.
Hank and Kevin were excellent!!!!!!!!!!!!!!
The garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.
Nicest people, secure clean storage. Takes the stress out of moving. Highly recommended!
Kevin is knowledgeable and efficient
Working with Kevin is always a great experience!
The staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!
All good
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