Customer Reviews for U-Haul Moving & Storage of Etna

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Etna

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Kalih W.
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Hank and his evening manager (whose name escapes me at the moment) were wonderful to work with. We came in from Ohio with an emergency family situation and they were extremely friendly, thorough, etc. Hank even suggested we take boxes from the free pile in the store (leftovers from other's moving). He helped us determine what we needed for packing, reserving a truck, storage, etc. all the while being considerate and not upselling. He obviously communicates with his evening manager because he knew the minute we entered the store Saturday morning what we were there for and explained the storage unit was still available, etc. We returned the truck about 45 minutes before closing and rented the storage unit without incident. The evening manager even backed the truck into the garage for us. Neither Hank or the evening manager complained (or visibly showed frustration) that it was so close to closing and took the time to show us around the storage portion of the building (restroom, etc.). They both wore masks the entire time, socially distanced, etc. The gentleman that went over the truck with us in the morning was very friendly and funny. He also wore a mask and socially distanced. All of these gentleman were excellent to work with and since we were dealing with a family crisis it was nice to NOT have to worry about truck rental/storage. I would highly recommend this location to any friends in the PGH area (especially North Hills/Shaler) with no hesitation. Thanks a million to Hank and his crew. And, the store was clean - including the restroom!

William D.
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Kevin and his crew were outstanding!

Mark L.
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customer Service was exceptional

Sara C.
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Customer did not leave a comment.

Richard J.
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Customer did not leave a comment.

Richard K.
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Customer did not leave a comment.

Hannah M.
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Very kind and helpful staff. Made returning the rental incredibly easy

Leon B.
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Rates are bad...

JOHN H.
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Kevin, the Manager at the Glenshaw, PA U-Haul was excellent and delivered awesome customer service!

Chris L.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

Steven G.
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Just keep doing what you are doing 👍👍👍👍👍

ross H.
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Customer did not leave a comment.

Danielle M.
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Customer did not leave a comment.

roberta w. | Overall Experience |
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Would definitely recommend using this storage facility. Staff, managers and assistant managers were always helpful and pleasant. There was always someone available to answer questions and/or help, if help was needed. I definitely will rent a storage locker from this location if I ever move back to the area. Thanks for the great atmosphere. Keep up the good work everyone!

Nicholas S.
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Customer did not leave a comment.

Gilbert C.
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Customer did not leave a comment.

Ronald Z.
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The masks and the plexiglass make it hard to understand each other but that's not your falt. The guys are always nice and pleasant. Hank Henry has helped me out in the past and is the reason I continue to go back. Good group of guys!

Ross K.
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Service was excellent & sales employees were knowledgeable and professional...

Thomas B. | Overall Experience |
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Customer did not leave a comment.

Patricia D.
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Customer did not leave a comment.

Ronald O.
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No changes

joseph f L.
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Customer did not leave a comment.

Whitney L.
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Customer did not leave a comment.

John W.
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I don't like the format of your emailed receipt. I would prefer .pdf. I won't be satisfied in the future with an only-email receipt. Otherwise my rental experience was good.

Roy R.
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They were all very friendly and helpful from the times I was just buying a few boxes, to this rental of equipment. The gentleman helping carry a few boxes to the car made me feel like a valued customer. There were understanding in my returning the truck after my due time. All in all, I feel very good about giving my business to this team at U-Haul on Route 8 in Shaler.

Cindy R.
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Nothing, they are doing everything correctly and everyone there is extremely nice.

victoria G. | Overall Experience |
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Customer did not leave a comment.

Kit W.
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I was a little nervous driving a UHaul for the first time but couldn't have had a better experience. The staff at the Rt 8 Glenshaw location were very kind and helpful, answered questions, and helped adjust all the mirrors and go through the use and safety protocols. Smooth, painless move with nice clean and well-maintained equipment. Will be coming back again!

Kevin B.
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The motorcycle trailer was a great idea. People at the rental location were great. I will def do business with them again

Chester S.
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Employees were very helpful and easy/fun to deal with

michael F.
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excellent,very smooth,great service,i will use them again

Carolyn D. | Online Move In |
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Very professional and helpful, that is the folks at this location

Erin C.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Michael Q.
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Customer did not leave a comment.

Bernard M.
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Everyone was very efficient and helpful and did a great job!

John P.
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Customer did not leave a comment.

Dean W.
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Customer did not leave a comment.

Thomas B.
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The team took care of me and I highly recommend them to anyone moving. Both gentlemen I dealt with were extremely helpful and informative as well as incredibly nice folks. I can't speak highly enough about them and my experience with them. I am overly satisfied with my experience!

Ellen B.
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Customer did not leave a comment.

Chengli S.
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Great service!

Thomas M.
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Customer did not leave a comment.

David P.
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Flawless rental. Customer service was outstanding. Please let the gentleman know who was working on Sunday 11/1 at the desk that he was appreciated.

Gilbert C.
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Customer did not leave a comment.

Peter B.
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Nothing! We use Hank and Kevin every time we need to move anything. In fact, if they don't have a truck available, we wait until they do! Super 1st class organization that we always recommend if anyone asks where to rent a truck.

MIKE M.
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Nothing

Michael R.
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Very efficient and customer focused.

JUSTIN P.
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Customer did not leave a comment.

Kathleen V.
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Hank is the best!!!!!

Richard R.
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Returning the truck was painless and the staff was awesome.

Charles G.
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Customer did not leave a comment.

James C.
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No improvement needed Hank and crew are quick and excellent at getting you on the road

Ryan W.
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Customer did not leave a comment.

Jeremy K.
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Customer did not leave a comment.

Ted W.
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Great owner and staff

Steven N.
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Very smooth pickup. Friendly staff. A pleasure to deal with.

JAMES H.
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Nothing...see you next time.

Paul F.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Paul L.
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Very helpful and flexible staff

Harold K.
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Customer did not leave a comment.

Sherrie T.
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The owner at this location (forgot name) was very courteous, efficient and knowledgeable...nice guy!

Gilbert C.
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Customer did not leave a comment.

Joseph T.
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Customer did not leave a comment.

Paul N.
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Customer did not leave a comment.

lisa l. | Overall Experience |
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Customer did not leave a comment.

Jason W.
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Very easy check in and pickup process. Hank, the owner, was very friendly and helpful. Best and simplest rental experience I've had anywhere. Thanks!

Robert K.
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Hank and Kevin are great every time. "Don't fix it it it ain't broke."

Colleen A.
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Only issue with my cargo van is there is a leak somewhere in the driver's side door window; it was not too loud or annoying, but should be fixed.

PETER P.
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I returned a day early ... is there an adjustment to rental charge?

Regis K.
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Need a bigger lot,hard to navigate

Thomas D.
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Customer did not leave a comment.

Kathy F.
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Customer did not leave a comment.

tracy w. | Overall Experience |
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Customer did not leave a comment.

Katie M.
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Customer did not leave a comment.

Alan Z.
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Hank was very helpful to check the vehicle in and get me going. I would suggest providing specific information for those customers that will travel the PA turnpike and how the billing to the license plate works.

John g. | Overall Experience |
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Hank and Kevin and everyone was so helpful and knowledgeable and friendly. The storage unit was perfect. Thanks.

Brian S.
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Nothing! Hank and team are customer focused, efficient, and great to deal with!

tom A.
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Keep up the great work

Robert H.
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More businesses should have as friendly and helpful employee as Mr. Henry. Though he was quite busy when I stopped in, he took time for me. Definitely first class customer service! Of and when the need arises, I will definitely stop back to his store.

Suzanne K.
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Customer did not leave a comment.

Albert D.
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Very efficient, in .....paid, hooked up and left. On the way back ....dropped off, unhooked and back on my way.

Joe C.
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Excellent customer service.

Victoria G.
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Only good part of the whole Uhaul experience!

Matthew S.
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Customer did not leave a comment.

Jacinto K.
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Customer did not leave a comment.

Raymond H.
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Customer did not leave a comment.

stephen G.
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Customer did not leave a comment.

Eugene H.
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We love you! Keep up the good work.

Timothy W.
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Customer did not leave a comment.

Steven T.
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Customer did not leave a comment.

Larissa C.
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Paying additional $5 coverage so it could cover up to 3 gallons of gas, it should have avoided the headache of being charged $12 for gas when we barely used that much gas, nevertheless I argued about it and paid only $5. Be aware of things like this when renting with them. The staff was nice though.

Brian S.
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Hank was the man!!! Treated us great and was very professional. Got in, got out, and got everything we needed.

Mark H.
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Customer did not leave a comment.

jennifer m. | First Impressions |
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Customer did not leave a comment.

William S.
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Nothing , overall a outstanding performance by the employees,cost,equipment

Robert H.
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Keep doin what you are doing. Very easy to deal with. great customer service !!!!!

Kevin M.
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Customer did not leave a comment.

Robert S.
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Hank Henry provided EXCELLENT service. Please hire more people like him.

Amy Y.
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Hank was great. Made everything easy for my move. I also appreciated the walk thru of the vehicle prior to us leaving so we knew how to operate. Would 100% recommend them!

Gilbert C.
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Customer did not leave a comment.

Andrew G.
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It was perfect

Kevin C.
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Ensure that Kevin and Donald are appropriately recognized for their great customer service and professionalism, serving the UHaul name.

Denise S.
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Great service. Friendly, helpful staff.

Kurt L.
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This is my favorite u-haul location. Easy entry and exit. Hank and his team are super friendly and helpful.

Nicholas S.
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Customer did not leave a comment.

CHRIS J. | Overall Experience |
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Customer did not leave a comment.

brian h. | Overall Experience |
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Customer did not leave a comment.

Jennifer S. | Overall Experience |
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Customer did not leave a comment.

Mike P. | Overall Experience |
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Great job by all, very courteous and friendly team can't do enough for ya ! Thx

Joseph T. | Online Move In |
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Customer did not leave a comment.

Natalie A. | First Impressions |
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I left this facility immediately calling my husband to say: I can’t believe how much I’ve underestimated the UHaul company! I love so much about everything this company does. This facility is impeccable—I would sleep on the floors (and I’m a neat freak!) Top notch service, fantastic facility and incredibly secure and convenient!!

Jeffrey L. | Online Move In |
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The process could not have been easier! We had an emergency need for storage and within a few minutes we were able to rent a unit and have access to it in the early morning. The location was great to be able to back the trailer we rented the day before just back in and unload. Everything was perfect!

Jeffrey K. | Overall Experience |
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Customer did not leave a comment.

GINA B. | First Impressions |
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The manager was helpful and provided great information.

william w. | Overall Experience |
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Everything was fine and you were very considerate

JENNIFER R. | Overall Experience |
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Customer did not leave a comment.

Janet N. | First Impressions |
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Customer did not leave a comment.

william w. | First Impressions |
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No problem

dennis E. | Overall Experience |
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Hank and Kevin did an amazing job, they always were available to assist with any questions or concerns. Very friendly guys. I will definitely return to them if I need storage in the future.

Georgeann M. | Overall Experience |
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Very nice facility and people😀

Micheal A. | First Impressions |
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The gents down at the Rt.8 location were very accommodating and helpful. Will be back to use them for the next move for sure.

Zack W. | Overall Experience |
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Great guys and facility

ted t. | Overall Experience |
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Hank is great! Hooked me up w/ 2 side by side indoor units. Carts r a life saver for movin items. Secure, well maintained facility tryout! Highly recommend! CPO SEAL Retired Ted L Traver.

mark p. | Overall Experience |
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Great facility. (A water fountain would have been nice). Helpful, friendly, caring staff.

Jordan R. | Overall Experience |
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I appreciate the friendly and helpful staff at storage of Etna. I had my stuffs there for two months and everything was very good. I recommend U-Haul for everyone.

James K. | Overall Experience |
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great guidance on choosing a storage unit

Donna D. | First Impressions |
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Very kind

Nina M. | First Impressions |
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Staff was very friendly. They were also fast—had us in and out. Answered all our questions. All around great experience. I would recommend this location to other looking to move or store items.

Gene S. | Overall Experience |
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Thanks,and everything was good.

Jordan R. | First Impressions |
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Very friendly stuff.

Michael P. | Overall Experience |
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The guys here made a long and stressful day much less stressful! Friendly, knowledgeable, efficient, and HELPFUL!

jeff p. | Overall Experience |
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All employees at this location are great. Kevin has been super helpful and patient with all my questions and offers some great advice when requested.

Louis A. | First Impressions |
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Hank. Takes care of you.

MELISSA M. | Overall Experience |
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Your location covers all moving and storage aspects great. You make it very easy. Your service is greatly appreciated.

Gina C. | Overall Experience |
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The facility was well maintained and the two guys that waited on me were very friendly and very helpful. Would certainly use a storage unit here again.

Carol T. | Overall Experience |
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Exstremly helpful, accommodation - staff went above & beyond to help me with my storage & moving needs. Thank you, Carol Tillotson

mary g. | First Impressions |
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Kevin Knapp who waited on us did an excellent job of explaining all the options and how everything works. It was a pleasure working with him.

LAWRENCE g. | First Impressions |
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I had great service they directed me in right direction. Recomend uhaul on route 8 to every body

BECKY K. | Overall Experience |
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Everyone was always super friendly and nice

tim c. | First Impressions |
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I had Storage there 3 years ago.And just got another one..I would drive a hour out of my way to go here.He remembered my storage number from that long ago..Going to get a truck tonight. Great crew

Carol T. | Overall Experience |
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Helped get me in & utilize my movers time wisely... thank you

Carol T. | First Impressions |
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Excellent service, accommodated all my needs during a stressful time. Thank you

Robert O. | First Impressions |
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Knowledgeable, and helpful with suggestions! I wouldn't go anywhere else!

tamara c. | Overall Experience |
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The guys were really helpful in making sure I had everything I needed to ensure my units were safe

ANTHONY S. | Overall Experience |
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Would definitely rent here again

angel s. | Overall Experience |
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This facility really was amazing. I knew my stuff was safe.

michele h. | Overall Experience |
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The employees were very helpful,

Michael M. | Overall Experience |
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Best customer support in Pittsburgh region

Gary H. | Overall Experience |
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Hank Henry was great to work with. He is certainly a wonderful asset to the UHaul team and we really appreciate his assistance during our move.

Anirban J. | Overall Experience |
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Unrestricted after hours access would be helpful, as in the Gurdian Storage I used before

Brian H. | Overall Experience |
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The customer service at this location is outstanding! I never had a feeling of neglect and this is the only one I will go to for future storage needs.

DAPHNE K. | Overall Experience |
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Mr. Henry and his crew are terrific and helpful. I would use them again in a heartbeat.

MELISSA P. | Overall Experience |
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Hank and Kevin were excellent!!!!!!!!!!!!!!

nathan t. | Overall Experience |
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The garage bays are not easily accessible as equipment is in the way for backing a trailer. Luckily my trailer was small. Any bigger and it might not have been possible to get into the garage.

Patricia B. | Overall Experience |
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Nicest people, secure clean storage. Takes the stress out of moving. Highly recommended!

kevin g. | Reservation |
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Kevin is knowledgeable and efficient

larry m. | Reservation |
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Working with Kevin is always a great experience!

Klancey B. | Overall Experience |
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The staff at this UHaul facility were quick, courteous, and friendly despite having the phone ringing off the hook and a line of people. Very impressed!!

STORAGE FOR LORAINE KWIATEK D. | Overall Experience |
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All good

No reviews have been submitted for this location.

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