Customer Reviews for U-Haul Moving & Storage of Forestville Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forestville Rd

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Tyra S. on

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jermaine B. on

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The associate at this location was very helpful

Debra R. on

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Outstanding Service and knowledgeable technicians.

Reshawnda J. on

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Excellent service

Steve W. on

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They was very. Professnal

Lewis S. on

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Shaunte S. on

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Jonathan G. on

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Valencia M. on

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Brooke H. on

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kevin h. on

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Great thank you all. 🤓

Elizbeth A. on

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Waiting to be tend to could be a drag but, on the overall they provided ecellent service to the customers

Wanda R. on

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Great job to the staff working at this location. It was very busy and they continue to have grace both times that I was there to pick up and drop off.

Lakinna T. on

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Make sure the staff know who brings their trucks back. I rented a cargo van on Saturday 24th. brought it back before time only to get a call on the 28th saying I haven't returned my van and then they charged my almost $64 on the 24th however on the 28th they charged me another $6. I won't use this location ever again. Now I have to change my debit card because I don't trust this location.

Norita M. on

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My reservation to pick up a truck was at 2 pm. I wasn’t waited on until close to 3pm because there was one staff person working the counter and getting the trucks. Also, I paid for a dolly, but it wasn’t on my truck though the staff person acknowledged I requested one. On the busiest days I recommend at least 2 people on staff.

Maurice R. on

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Pamela H. on

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Cheryl B. on

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Robin was FANTASTIC! She was very helpful and incredibly nice to everyone. She is truly an ASSET to your company, treat her well. Cheryl B.

Belinda W. on

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Brian T. on

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Nathaniel J. on

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Provide more large sizes trucks

Emmanuel B. on

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James R. on

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Robyn and helpers were geeat.

Gary G. on

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Ronald B. on

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Manager, young African American male, was very professional and quickly completed the paperwork. He assembled the trailer hitch without a flaw making this a more relaxing experience. The facility is one of the best for orderliness, clean equipment and very welcoming. Definitely recommend this facility and the manager to other looking for U Haul facility.

Annette J. on

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James was the best.

Derrick J. on

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Yvette S. on

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Karen O. on

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Everything was good

Ivoree S. on

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Monica T. on

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Nothing... James did an amazing job explaining the services and the mattress cover differences. He made me feel welcome. Thanks James.

mike c. on

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Mary J. on

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Pamala S. on

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Keep doing what you guys do.

Karen T. on

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Anthony M. on

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The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!

anthony y. on

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Very professional Smooth process

Cassandra W. on

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No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.

Thomas M. on

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The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...

Rosa B. on

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In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.

MYNON G. on

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Very professional and informative staff.

Coretha J. on

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The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.

KIMBERLY S. on

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I believe her name was Margaret but she was great and very friendly the entire process!

Pamela S. on

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James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day

MYNON G. on

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Wonderful customer service!

KIM G. on

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Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!

Rhonda W. on

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👍🏽

joseph b. on

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Manager was wonderful and assisted me as much as possible.

wynonia h. on

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The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light

DARRON S. on

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Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.

Shishe F. on

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TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!

Perry S. on

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Margaret is a great manager!

CARLTON B. on

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Margaret was wonderful !!!

ARION S. on

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The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.

Derek M. on

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CHARLENE F. on

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Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.

Cherish G. on

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The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.

william j. on

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I would use this Uhaul location again.

LISA G. on

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I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit

marquita f. on

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Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services

Lynn C. on

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The facility was very clean. The staff was very professional and nice.

Melinda C. on

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Ms.Margaret was very nice and helpful

Christopher F. on

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I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.

Patrick H. on

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I don't remember the employee's name, but he was polite, professional, and very helpfull

Edward H. on

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Male clerk was excellent. I did find multiple nails in parking lot by my door

Charles J. on

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No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.

RoDonna B. on

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When the gate is broke customers should receive a message so they know the access hours have changed.